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Well, guess what? My MT4G is about five hours old and there is already a spec of dust under the screen. On the phone with T-Mobile right now to do a swap. Why can't HTC figure out this dust issue? How hard is it to glue a phone together?
Update: T-Mobile had no problem swapping it for a brand new device because it was so new. Even after that dust under the screen is covered under the one year warranty.
I would just return it, I doubt that many have this problem.
Sent from my HTC Glacier using XDA App
Arcadia310 said:
I would just return it, I doubt that many have this problem.
Sent from my HTC Glacier using XDA App
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Click to collapse
A new one is on the way. I'm hoping this is not like my Nexus. Either way, that's what warranties are for.
AndroidAppCritic said:
A new one is on the way. I'm hoping this is not like my Nexus. Either way, that's what warranties are for.
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Click to collapse
Are we talking about extended warranty here? If so, sorry to burst your bubble, but the regular one year manufacturer's warranty will cover this also -- without having to shell out that extra $6 a month
I had grey specks under my screen and I made her the exchange the phone.. the sales girl (a teen ager!) said she didnt see anything, but when I showed it to her in the sun she said "I would never notice that" (like I as being anal! LOL!)
It was the WHITE version...
I've seen other reports of this too. Best to inspect well upon receipt or in store before leaving.
Mine appears to have an issue with the FFC - it looks to be off center to the right. Works fine, but a QC issue for a phone the caliber of this and not impressive for HTC.
Sent from my HTC Glacier using XDA App
I had a single spec of dust under the screen, upper left corner. the girl in the store saw it as soon as I showed a white screen. exchanged it for a new one right in the store, no questions asked.
manufacturing defect? I guess. hope the screen doesn't have some gap that allows in lint because I carry the thing in my pocket all the time.
yep...got a mytouch 4g/hd today aswell. didnt get a chance to play with it until now, about 6 hours later. Smack dab in the middle was what i thought was a dead pixel. upon further inspection its a particle of dust or whatever. super super annoying. i have to exchange the phone and hope this one doesnt have this problem.
any way of removing this foreign particle w/o voiding anything?
lghorn said:
I've seen other reports of this too. Best to inspect well upon receipt or in store before leaving.
Mine appears to have an issue with the FFC - it looks to be off center to the right. Works fine, but a QC issue for a phone the caliber of this and not impressive for HTC.
Sent from my HTC Glacier using XDA App
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Click to collapse
Mine is the same, but it doesn't bother me.
I got my mt4g yesterday. First thing I did was look for dust under the screen. Had another mt4g on the way within an hour of getting my first one. The bad part is I got my phone direct from Tmobile so I have to wait for it to arrive. On the brightside they did free express this time.
Anyone got any images showing this? I dont see anything on mine but its only a few hours old and I got it late at night and I'm so tired I'm not even inspecting it that much at the moment. Will go over it tomorrow.
i use to work on LCDs. Basically the clean room wasn't that clean when they were putting on the polarized layer. There is not anything practical you can do to fix it.
Anyone know who the OEM for the LCDs are?
never had that problem with any of my htc's
Sent from my HTC Glacier using XDA App
DarkAgent said:
Are we talking about extended warranty here? If so, sorry to burst your bubble, but the regular one year manufacturer's warranty will cover this also -- without having to shell out that extra $6 a month
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Click to collapse
I never buy the extended warranty but I do get insurance. Considering how many times I've used it, it's been worth it.
Trump said:
i use to work on LCDs. Basically the clean room wasn't that clean when they were putting on the polarized layer. There is not anything practical you can do to fix it.
Anyone know who the OEM for the LCDs are?
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No this is a QC issue. There are gaps between the metal bezel that surrounds the glass and the rubbery material that covers up the sides of the phone. The dust/lint that got under my screen was definitely from the device being in my pocket.
I solved this by getting a nice case from T-Mo ($35 but it's sexy) to cover the exposed area. Haven't had a problem since.
I was going to get a mytouch 4g to play with until the nexus s came out. I played with one at t-mobile store and nothing really impressed me. After reading the mytouch 4g thread it sounds like HTC is still making crappy phones. Sounds like the same N1 issues all over again. We used hairdryer to heat up the glass then press the screen back down. I had to do this will all three of my N1's.
shep211 said:
I was going to get a mytouch 4g to play with until the nexus s came out. I played with one at t-mobile store and nothing really impressed me. After reading the mytouch 4g thread it sounds like HTC is still making crappy phones. Sounds like the same N1 issues all over again. We used hairdryer to heat up the glass then press the screen back down. I had to do this will all three of my N1's.
Click to expand...
Click to collapse
Crappy phone? It's one of the best Android phones out right now. There are a FEW people having issues. Happens with every cell. Guess the MT4G isn't for you. I'm loving it!
I also have found a spec of dust it doesn't bother me but I'm worried that it'll get worse over time
Sent from my HTC Glacier using XDA App
I have the tiniest, most annoying lint particle underneath my screen. As of now it is located far left. Seems as if it could make its way to smack dab in the center of my screen though. Kinda sucks but its so tiny you only notice it in full contrast to a white background if you really focus.
a single grey speck of dust in the top right corner, near the clock. Thought it was a dead pixel, but its there even when the phone is off. can only see it if I look really hard into that spot
Its pressable and loose there is there a way to fix this? Its near the edge. I heard if you put something heavy on it overnight the adhesive will reattach.
Sent from my Inspire 4G using XDA App
Mine is also somewhat loose, but it is like that on purpose. Flexibility is key if you do not want your screen to crack even easier. If your screen is completely rigid it will not survive a fall as well as a flexible screen.
HTC made it that way, I believe.
Sent from my Inspire 4G using XDA Premium App
FoxCompany said:
Its pressable and loose there is there a way to fix this? Its near the edge. I heard if you put something heavy on it overnight the adhesive will reattach.
Sent from my Inspire 4G using XDA App
Click to expand...
Click to collapse
Well that technique might work. Obviously you'd want to put a piece of cloth in between the phone and the object you're using as a weight.
Or, if it's on the edge as you say, one of those wooden clothes pins, or other type of spring clamp (I'd go easy on that option, some of those clamps are powerful and could be too much.)
I don't know how permanent this method would be in the long run, especially when hotter whether comes around. If the adhesive was poorly applied in the first place, or if the adhesive was of a weak batch at the factory, the problem, it seems to me, will just resurface.
Though it's a PITA, the only 100% successful fix is a warranty replacement.
Inspired Ace 1.0.1¦ XDA Premium
ThEiiNoCeNT said:
Mine is also somewhat loose, but it is like that on purpose. Flexibility is key if you do not want your screen to crack even easier. If your screen is completely rigid it will not survive a fall as well as a flexible screen.
HTC made it that way, I believe.
Sent from my Inspire 4G using XDA Premium App
Click to expand...
Click to collapse
I just tried pushing down in the area on my phone, and I see what you're saying.
There's a flexibility, but it's uniform -- it will flex slightly anywhere along that edge that I press.
Without more detailed info from the op, it's hard to tell whether this is what he's referring to, or, since he did indicate "near the search button," whether the just that corner is lifting noticeably compared to the others.
Inspired Ace 1.0.1¦ XDA Premium
There is actually thread about this already, but I will say something. I had this problem, except mine grew worse and now the bottom middle of the screen has lifted just like the edge. I have been fighting with ATT to replace my phone under warranty since I don't want to wait 2 weeks on htc. I had to threaten to cancel all my ATT services and report them to the bbb on their face book page before some one from corporate contacted me. Now they are over nighting me a referbed.
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mudknot2005 said:
There is actually thread about this already, but I will say something. I had this problem, except mine grew worse and now the bottom middle of the screen has lifted just like the edge. I have been fighting with ATT to replace my phone under warranty since I don't want to wait 2 weeks on htc. I had to threaten to cancel all my ATT services and report them to the bbb on their face book page before some one from corporate contacted me. Now they are over nighting me a referbed.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
Do you have to send in the "broken"
one?
Sent from my Inspire 4G using XDA Premium App
ThEiiNoCeNT said:
Do you have to send in the "broken"
one?
Sent from my Inspire 4G using XDA Premium App
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Click to collapse
Yes, after they send you the referb.
mudknot2005 said:
Yes, after they send you the referb.
Click to expand...
Click to collapse
Darn it... I was thinking I could get another inspire
Sent from my Inspire 4G using XDA Premium App
It is actually a manufactures defect, according to both the htc reps I talked to, but believe me it is a hassle to get att to do anything. They wanted me to pay 125 for insurance or 399 for a refurb. I was like are you f***ing serious? You want me to pay the "new" price for a refurb phone under warranty when I already payed out of contract price, and the phone came from the manufacture that way..Any way long story short after a few threats of cancellation and a 3-way call with htc, they told me to drive an hour and a half to a device support center, and gave me a 25 dollar credit... This pissed me off even more, so I ranted on their face book and some one from corporate told me to email them and now they are replacing my phone.
mudknot2005 said:
It is actually a manufactures defect, according to both the htc reps I talked to, but believe me it is a hassle to get att to do anything. They wanted me to pay 125 for insurance or 399 for a refurb. I was like are you f***ing serious? You want me to pay the "new" price for a refurb phone under warranty when I already payed out of contract price, and the phone came from the manufacture that way..Any way long story short after a few threats of cancellation and a 3-way call with htc, they told me to drive an hour and a half to a device support center, and gave me a 25 dollar credit... This pissed me off even more, so I ranted on their face book and some one from corporate told me to email them and now they are replacing my phone.
Click to expand...
Click to collapse
That's how you do it.
Inspired Ace 1.0.1¦ XDA Premium
I just now noticed it on mine as well. Mine isn't even noticable unless you're trying to press on it and feel it "press down", but even then it barely moves. There is an adhesive layer underneath and I imagine just applying some heat from a heat gun may re-attach the glass to it.
Well just got my referb in the mail, screen still does the same, but no where near what the old one did. The old one would flex half the bottom left of the screen and cause major discoloration. Just reflashed the old one now to root the new one XD. Btw the sent it out today and I got it today.. sweet..
mudknot2005 said:
Well just got my referb in the mail, screen still does the same, but no where near what the old one did. The old one would flex half the bottom left of the screen and cause major discoloration. Just reflashed the old one now to root the new one XD. Btw the sent it out today and I got it today.. sweet..
Click to expand...
Click to collapse
Wow. The new one does the same? This was an ATT-based refurb?
If so, now I'm REALLY convinced ATT doesn't do **** to the refurb phones to fix them prior to resending out the phone to another customer for a warranty replacement. Captivate reburbs were/are dog****.
The least they can do is check to see the phone they are sending out as a replacement doesn't have the same problem as the phone they are replacing.
Hope you don't have to go through this crap again. Remember what you, yourself said, the other one just got worse.
HTC may be the only true solution.
Inspired Ace 1.0.1¦ XDA Premium
Well if the last phone is any sign about this one. I will have already upgraded to the holiday since my upgrade is this month and that's the phone I am waiting for, this will still have a warranty on it, so I won't have a problem sending it in for 10 days - 2 weeks to have it fixed completely. Right now I don't have a back up phone, since my blackberry took a poop which is why I bought this out of contract.
mudknot2005 said:
Well if the last phone is any sign about this one. I will have already upgraded to the holiday since my upgrade is this month and that's the phone I am waiting for, this will still have a warranty on it, so I won't have a problem sending it in for 10 days - 2 weeks to have it fixed completely. Right now I don't have a back up phone, since my blackberry took a poop which is why I bought this out of contract.
Click to expand...
Click to collapse
I feel ya. Holiday at some point for me as well.
I kept my captivate as a backup, which I got because I had my Blackberry take a ****, as did you, so I wasn't going through that crap again should problems surface with the inspire which, luckily, hasn't happened so far.
I had to buy THIS phone off-contract because the captivate, well, know know the story with those phones.
Inspired Ace 1.0.1¦ XDA Premium
Lol that's normal..
Sent from my HTC Desire HD using XDA Premium App
My screen is lifting as well. Luckily I am in the 30 day window, so I will likely unroot and exchange for another one. I can't go back to my Aria now that I have experienced the Inspire. I'll cross my fingers that I get one that doesn't have the issue.
Thankfully I'm not noticing anything wrong with any of my corners of my inspire, but I really should get some type of screen protector for this phone, I'm starting to notice some very small lines on the glass, I guess they were right when they mentioned that the glass can't be scratched by a key, but can be easily scratched by small dust.
Sent from my Desire HD using XDA Premium App
On my new Inspire you can just see the corner move a little when you press it. I guess I'll keep an eye on it. If it gets worse in the first thirty, I could always take it back to the Shack. Maybe get a red one to replace it.
nobitacu said:
Thankfully I'm not noticing anything wrong with any of my corners of my inspire, but I really should get some type of screen protector for this phone, I'm starting to notice some very small lines on the glass, I guess they were right when they mentioned that the glass can't be scratched by a key, but can be easily scratched by small dust.
Sent from my Desire HD using XDA Premium App
Click to expand...
Click to collapse
I'm sure you can scratch it with a key. Metal is metal. It will eventually abrade anything except another metal that is harder than itself.
It's not standard "on the shelf" dust. It's the dust of materials that are hard enough to have abrasive qualities that are going to scratch things.
I've had my phone since March 2nd, heavy usage every day. Never had a screen protector. Around all sorts of potential damaging particulates. ZERO scratches, scuffs, or marks of any kind.
Always kept in a felt lined belt holster. Never set down with screen facing down. Never put it in my pocket, no matter if the pocket is empty or not.
Obviously, dropping the phone is a whole other scenario, but aside from that, it's all in the care and handling...
On my second one it continually manages to get huge specs of dirt under the screen.
The screen its self is starting to become unglued, when I press certain parts of the screen I can feel it lift and raise.
The most outer part of the camera glass wiggles when I put my finger on it.
I've already replaced it once due to a dead pixel, what do I do now?
Sent from my Desire HD using Tapatalk
Looks like u got a bad piece. Get it exchanged again.
diablo009 said:
Looks like u got a bad piece. Get it exchanged again.
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Click to collapse
I thought your only allowed one exchange? And the second has to be paid for?
The first time I went in I literally had to argue with a rep and the manager for an hour because they couldn't see what I was talking about.
Sent from my Desire HD using Tapatalk
Nope, all devices are covered by a 1 year warranty. You may not be able to exchange it at the store but you should be able to do it thru AT&T Warranty. I should know, I went thru 5 or 6 Samsung Captivates...
noobfail said:
I thought your only allowed one exchange? And the second has to be paid for?
The first time I went in I literally had to argue with a rep and the manager for an hour because they couldn't see what I was talking about.
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
<30 days -- at the store
> 30 days and < 1 year -- at&t warranty store
I got my captivate exchanged 3 times to get a piece without the sleep death issues... all at warranty store.
pkley said:
Nope, all devices are covered by a 1 year warranty. You may not be able to exchange it at the store but you should be able to do it thru AT&T Warranty. I should know, I went thru 5 or 6 Samsung Captivates...
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There is actually a tech support store not to far from me, I may just take it to them instead of the actual sales store
Sent from my Desire HD using Tapatalk
noobfail said:
There is actually a tech support store not to far from me, I may just take it to them instead of the actual sales store
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
If I were you, I would first call up AT&T and let them tell me to take to warranty center.
Maybe thats the place I went to before a warranty store, I replaced my captivate there twice
Sent from my Desire HD using Tapatalk
Mine has been fine for a few months. So ill second you found a couple bad eggs. After like 4 months every thing is fine, except I no longer have to fight with the battery door.
Sent from my HTC Desire HD using XDA Premium App
My first run Inspire(1 wk after release) is rock solid. No dust under the screen, no wiggles.
I love mine, but definitely has some quality problems.
First one had bad speaker.
Second one had camera that would not focus.
Third one works great. Has dust though...
Mine is perfectly fine. You should buy some accessories for it.
Sent from my Desire HD using XDA App
Mine's being very sturdy. I do have a bit of dust under the screen, but it's almost unnoticeable. Beyond that, I've dropped this phone from about 2-3 feet onto concrete or stone 3-4 times and I don't have anything more than a few superficial dings on the corners, and a small chip in the screen at the bottom (it doesn't hamper performance in any way imaginable so I don't care). I do hate the battery door. THAT was a horrible design flaw.
salixman said:
Mine's being very sturdy. I do have a bit of dust under the screen, but it's almost unnoticeable. Beyond that, I've dropped this phone from about 2-3 feet onto concrete or stone 3-4 times and I don't have anything more than a few superficial dings on the corners, and a small chip in the screen at the bottom (it doesn't hamper performance in any way imaginable so I don't care). I do hate the battery door. THAT was a horrible design flaw.
Click to expand...
Click to collapse
I suggest you find a case that can cover that chip if at all possible. I can tell you from previous experience that is where you will get a cracked screen from. I've had two htc phones where I got a chip on the edge of the screen then dropped it and ended up with a cracked screen.
Sent through the power of Cthulhu.
Agreed the phone is fantastic in every way for me except I truly hate that battery cover.
mike6a said:
Agreed the phone is fantastic in every way for me except I truly hate that battery cover.
Click to expand...
Click to collapse
my build quality is amazing. no dirt under the screen, and 2 1mm scratches on screen. no dust under screen, no camera issues (hard/software). no drops either. love the phone!!
as for the battery cover, slip your fingernail in behind the volume rocker and pry it open. opens in a jiffy!
Dang dude, that really bites. Sounds like they are giving you refurbished phones or something. Try and exchange it, the phone itself is great once you get a brand new one.
JohnnyChuttz said:
My first run Inspire(1 wk after release) is rock solid. No dust under the screen, no wiggles.
Click to expand...
Click to collapse
Release date Feb 13th 2011, I got mine Mar 5th 2011.
I've had mine for two months. No case, no screen protector. No dust or screen separation. And now I'm a pro at the battery door. It's too bad some people have had to do multiple exchanges, i would be pretty unhappy no matter how great the phone was!
Sent from my Desire HD using Tapatalk
Nice tip that does make it a little easier, now what about the sim card cover it can be even worse, any tips on that one.
So i pulled my HOS out of my pocket and theres one crack like a line running from left to right on the bottom of the phone through the soft keys and it feels like the glass just separated from the bottum half . . it's not too noticible since it's not on the screen but i didn't drop it or anything so hows that possible ?? NO KEYS OR ANYTHING were in the same pocket =/
Sent from my HTC VLE_U using XDA
How tight is that case you have fitted
It's just a silicone one I found on amazon not tight at all
Sent from my HTC VLE_U using XDA
Warranty exchange. explain to them what happened they should replace it.
Thats pretty scary tho. this D30 case is pretty tight.
Looks like your Digitizer is starting to crack Good luck on getting it replaced that could be a very expensive fit, That is if they can even find that part
Being a SuperAmoled That part alone is probably atleast $200USD
DirectFix advertises HOS digitzer glasses for $50, and the complete digitizer & LCD unit for $170 (they also show you how to replace them).
I wouldn't want to do it myself, but the parts seem to be out there.
yea i mean honestly i didn't do anything so im just gonna call tmobile and get them to send me a new one and this back if anything i guess they'll charge me 75 bucks if they find out its cracked or water damaged or anything cause i have warranty from them for it but i just wanted to know if it happened to anyone else like that cause it'd be kind of an issue if the phones are just randomly cracking you know ? lol
Be careful about that because usually it will be categorized as physical damage if there is a crack on the screen. Make sure you let them know that you didn't drop it or anything and tell them to memo your account that too.
DyingBlade said:
Be careful about that because usually it will be categorized as physical damage if there is a crack on the screen. Make sure you let them know that you didn't drop it or anything and tell them to memo your account that too.
Click to expand...
Click to collapse
I'm sure if I say anything about a crack they won't care and make me go to asurion (tmobiles insurance ) I'm not trying to pay the 135 deductible at all dude
Sent from my HTC VLE_U using XDA
I'm kind of sad about it really. It has never been significantly dropped. My friend dropped his like 4 feet onto a metal bench press bar and only dented the side slightly inward. I seemed to have managed to bend my phone. It no longer lies flat, it rocks, and there is this strange outward dent like a support beam needed somewhere to go. You can clearly see the bend when you look at the side view volume buttons. I'm sure my warrenty is voided as they would likely claim this cannot be from normal use. I've dropped it onto carpet a couple times and thrown it on my bed. It remains a mystery. Maybe my pants are too tight? For reference this is the case I use. Not over the top protection but it should save it from most soft falls I would think. Pictures attached. Sorry for the eh quality. It was a dark room and I don't have a macro lens for my DSLR.
Looks to me like possible damage from when you removed the case itself?
beaups said:
Looks to me like possible damage from when you removed the case itself?
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Click to collapse
That's a good thought. Maybe, but I think the case is honestly too soft for that. I would expect the plastic to tear before the side bends, although who know. It's not a super thick case and the little lip that could, unlikely, fit in the small gap is rather thin. Plus the power button being bent and it not sitting quite flat on the screen have me skeptical about that. I don't think I've ever ripped the case off hard either, I dunno. I'm honestly not sure what to think about that possibility. Think it could pull the metal out like that?
Really thin piece of metal there. If the case caught caught down between and you pried it off I could see it bending like that. Just a thought.
well
beaups said:
Really thin piece of metal there. If the case caught caught down between and you pried it off I could see it bending like that. Just a thought.
Click to expand...
Click to collapse
screen toward butt, tight jeans,and a slight bend over would do exactly that.bent the wrong direction for anything much else...looks to be very easily repaired you may damage speaker covers getting the back off the phone...once off, massage. the area gently and the whole back gently and should be able to get it back in the position with very little and I mean very very little effort else you can kink it badly..
jimyv said:
screen toward butt, tight jeans,and a slight bend over would do exactly that.bent the wrong direction for anything much else...looks to be very easily repaired you may damage speaker covers getting the back off the phone...once off, massage. the area gently and the whole back gently and should be able to get it back in the position with very little and I mean very very little effort else you can kink it badly..
Click to expand...
Click to collapse
Think HTC would cover it under warranty? I'm hesitant to take the body apart.
Sent from my HTC One_M8 using Tapatalk
ok
Slacker101 said:
Think HTC would cover it under warranty? I'm hesitant to take the body apart.
Sent from my HTC One_M8 using Tapatalk
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Click to collapse
ok just saying, somewhere around here there is a thread on the replacement backs and speaker grills youTube is a wonderful thing and sure beats being without your device.
but if you choose to do it yourself make sure you watch all the videos you can get your hands on I have run into misleading ones in the past and done mild damage to external components due to very vague and misleading videos but if you do your homework and you are thorough and believe the video you watched to be very thorough they will usually tell you what parts you need to purchase in advance and it should only take the average person with an hour to do any repairs of the sort
I've bent my phone the exact same way.. Just get a small screw driver, butter knife etc.. Tape the end incase you slip and won't scratch it and push it back in.
Mine bent too. I think it has to do with the case. It probably bent it. I tried to push mine back in, but to no avail. Luckily for me though, my volume button ended up bending too. It bent to the point where it didn't work anymore. So I took to Verizon and they gave me a replacement no questions asked. No more bends. [emoji2]
ironbesterer said:
Mine bent too. I guess the volume button is hollow. Send it in for a replacement.
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Click to collapse
Called them and they said they don't cover any physical damaged of any kind regardless of how it happened. It also apparently cracked my screen from it being uneven. And my free replacement was up in November.
Sent from my HTC One_M8 using Tapatalk
Slacker101 said:
Called them and they said they don't cover any physical damaged of any kind regardless of how it happened. It also apparently cracked my screen from it being uneven. And my free replacement was up in November.
Sent from my HTC One_M8 using Tapatalk
Click to expand...
Click to collapse
Sorry, I edited. I thought the volume button was bent... Man I sure did get lucky.
ironbesterer said:
Sorry, I edited. I thought the volume button was bent... Man I sure did get lucky.
Click to expand...
Click to collapse
I talked to HTC not verizon. I'm going to try that.
Sent from my HTC One_M8 using Tapatalk
Slacker101 said:
I talked to HTC not verizon. I'm going to try that.
Sent from my HTC One_M8 using Tapatalk
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Click to collapse
They do say that you are ineligible if the device is damaged, but mine was damaged, and even had a few dents aside from the bend on the volume button, and they still happily ordered me a replacement. YMMV
Bent
My is bent the same way. I am very careful with it and have treated very gently. Contacting HTC to see what they say.
e07015 said:
My is bent the same way. I am very careful with it and have treated very gently. Contacting HTC to see what they say.
Click to expand...
Click to collapse
They told me I could send it in for repair and dispute the charges later and that it was my only option. I don't have that kind of time though and I cannot afford to be without a phone that long. I'm currently job seeking so I live on the damn thing. Keep me posted on what they say to you.
Same thing happend to my phone, I just bent the metal back into its place.
Slacker101 said:
I talked to HTC not verizon. I'm going to try that.
Sent from my HTC One_M8 using Tapatalk
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ironbesterer said:
They do say that you are ineligible if the device is damaged, but mine was damaged, and even had a few dents aside from the bend on the volume button, and they still happily ordered me a replacement. YMMV
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Click to collapse
I recently sent my M8 in for warranty repair, due to blown speakers (I manage a machine shop, so you can imagine the metal particles everywhere). I had dropped the phone on asphalt this past summer (2 days before I received the TPU case I had ordered), gouging up the back, and also had a dent/impression in the back of the case, like it had been pressed hard against an edge or corner of something.
I went through HTC directly, and they never questioned the damage to the back, and sent back my phone with a nice and shiny new back on it. Their customer service is superb.
Freedom First said:
I recently sent my M8 in for warranty repair, due to blown speakers (I manage a machine shop, so you can imagine the metal particles everywhere). I had dropped the phone on asphalt this past summer (2 days before I received the TPU case I had ordered), gouging up the back, and also had a dent/impression in the back of the case, like it had been pressed hard against an edge or corner of something.
I went through HTC directly, and they never questioned the damage to the back, and sent back my phone with a nice and shiny new back on it. Their customer service is superb.
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My screen ended up cracking in one small spot due to the bend. HTC said I can send it in and see what their warranty team says and if needed appeal the charges since it bent on its own. They did say no guarantee that would work though. Think it's worth the shot? I also have insurance so anything more than 100 dollars (including the cost of shipping it in) is a waste.
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Slacker101 said:
My screen ended up cracking in one small spot due to the bend. HTC said I can send it in and see what their warranty team says and if needed appeal the charges since it bent on its own. They did say no guarantee that would work though. Think it's worth the shot? I also have insurance so anything more than 100 dollars (including the cost of shipping it in) is a waste.
Sent from my HTC6525LVW using Tapatalk
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If your phone is less than a year old, don't even bother with your "insurance". Just talk to HTC. I thought for sure my phone was out of warranty with HTC (I don't have Asurion), but to my surprise, it was still in warranty. No deductible, and you just pay for shipping to their depot in Texas.
Freedom First said:
If your phone is less than a year old, don't even bother with your "insurance". Just talk to HTC. I thought for sure my phone was out of warranty with HTC (I don't have Asurion), but to my surprise, it was still in warranty. No deductible, and you just pay for shipping to their depot in Texas.
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I did, they said the main issue was the screen crack. It's not covered after the first six months. And whether or not they'd cover it in this case is up to whoever processes it at the warehouse.
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