[Q] phone not working please help - General Questions and Answers

i was trying to upgrade my firmware with odin, i have a gt-i5500m. my upgrade got disrupted a little way through and now my phone is no good. i only get half a screen. when i go to check the about phone in settings, everything says unknown. when i plug it in to the computer it does nothing so it dont connect to the usb. is there away to fix this or did i create a door stop. any thoughts are welcome. please help.

is it rooted? goto recovery by rebooting on pressing power+ volume up +menu button check is it working or not
Xperian8~ click thanks if it helps...

need help too T_T
i just root my samsung galaxy w,everything is fine after root n then i uninstal some aplication n then i do factory reset,n now my phone can't instal anything to my phone.help me plzzz,what should i do???

it seems that your phone has a harware problem. The best way is to bring it to the next nearest service.

hi, I tried and it will start in download mode, but it isn't detected by the computer. so i cant seem to get root. odin just keeps asking to connect phone. i am running kies and it doesn't see the phone. I tried the recovery button sequence and it reboots the phone to home screen.is (recovery and downloading) states the same, or are they different. i'm new to all this so i'm not sure.

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[Q] LG P920 3D briked!!!...HELP please...

help me please. I rooted my P920 with oneclick root and everithing was ok. than I installed the r2 patch from this site ,to improve performance,with cwm recovery and it was ok. than after a restart, I flashed another patch r1 I think, to use ext3 partition. after the zip installation the phone is turn off by it self and now it's dead. if I push power and volume up for 10 second my pc plug and unplug it in loop. what can i do? I made a backup befpre the crash but now i cant do nothing with my phone.....please help me
UPDATE 13 oct 2011.
the phone is still in lg hands...nobody knows anything about when and if it will come back
incredible...
cool down
it's really hard to brick a phone...
read the guide for flashing via pc and it will work again.
i'm not shure but think the o3d has also a downloadmode (volume down+power)
if the downloadmode also doesn't work it's really ****ed up
but as i said i'm not shure if there is a downloadmode...
edit: ok sorry... at the moment there is no way to update the phone via pc without a running os. sorry but you'll have to w8 till there is a way. (like odin from samsung)
edit2: found a solution!
but it's in german...
http://www.android-hilfe.de/anleitu...23075-how-lg-3d-notfallwiederherstellung.html
you can translater it via google and if you don't understand everthing i can help you ->austira
Flash KDZ or use LG's recovery to go back to normal. Boot it up on download mode for this.
This is what happens when you start flashing crap from 2X.
Probably since partitions are different, you've just formatted what you shouldn't have.
tnk everybody but it don't go in download mode! or maybe i wrong something....how should i try to go in download mode? with key combination it don go! please help
Try this:
1. Remove battery
2. Press volume up
3. While it is pressed, insert the usb cable
Should enter download mode I think.
If it doesn't, try the same thing but with volume down.
Afterwards, you can let go of the key, and go to LG mobile tools and on the menu click recovery. It'll ask for your IMEI, put it there and press ok. Wait for the process to finish.
but...KDZ is a us odin is for samsung? this is the first lg i have...maybe the last too
I try but after i inpout emai and product code, the download never start and a error messege appear
Try to flash a KDZ then.
how to flash a KDZ? what sw do I need?
I've try to flash a kdz but the problem is the same than before. the pc don't see the phone. I've try without battery pushing vol up and plug usb but it begin to feel the phone andg give error message sound continuosly like a loop. if i look the hardware in PC proprity it appear snd disappear with the sound tha i told before. it is like if I plug the phone 1 time for second...the pc reveak and reject it...I'm in a **** situation
Did you install the drivers?
yes of course..as I wrote on first message I've had allready root the phone with oneclick when everything happened...so the pc was allready pared with the phone...I really don't know what to do! that's a bad day for me
Non abbandonatemi vi prego
lilatommy said:
Non abbandonatemi vi prego
Click to expand...
Click to collapse
Spero che tu sia piu fortunato di me... ti spiego in inglese se no mi cazziano.
Connect usb cable, the telephone start automatically.
Press and hold power button to shutdown the telephone (ca 5 seconds)
Press Power button and volume up (hold the key for 10 seconds).
You can hear the usb sound from your operating system.
Repress power and volume up for another 10 sec.
You can hear usb sound, don't remove finger from two buttons, waiting another sound.
Now you can use lg software to try to restore the original firmware.
The problem for my telephone is the "upgrading firmware" page don't start... any time I power up the telephone I see the upgrading firmware page but the progress bar don't move.
I hope you have more lucky
(sorry for my bad english)
This is a little guide on optimus 3d, for reset to factory settings
Get updater if you don't have go here http://csmg.lgmobile.com:9002/client/app/B2CAppSetup.exe
After the installation start the updater and follow these steps.
1 Install the correct drivers
2 select the top right option and select your model phone from list “LGP920”
3 after the drivers are installed extract the battery and shut-down, then while holding volumUp button insert the usb cable in to pc.
4 Once your pc finds the phone let it install the drivers
5 Once done your phone will display “S/W Upgrade”.
6 now in the updater go to >support go to >select disaster recovery.
7 before recovery starts enter imei and serial number of the phone.
Wait until the process finishes and everything is completed, remove the usb cable insert the battery and start normally.
Hope this helps.
ok but it don't start and don't power off...it's dead. the battery icon never come!
Try having a read through this thread to see if any of the advice there might help,
http://forum.xda-developers.com/showthread.php?t=1174842
I faced a similarish problem, though a little different to what you describe. I wasn't quite able to get my phone working again, and the store I bought it from are exchanging for a replacement, but perhaps something in there can help you out.
lilatommy said:
ok but it don't start and don't power off...it's dead. the battery icon never come!
Click to expand...
Click to collapse
I was in the exactly same situation but I managed to recover the phone. Check this post.
m33ts4k0z said:
I was in the exactly same situation but I managed to recover the phone. Check this post.
Click to expand...
Click to collapse
ok I will try this way. Hope to be lucky this time
No way! Nothing to do it is dead. I have only one possibility. Official customer support now it is better pay something than loose everything. Thank everybody help me. I ll update when device will back. Sorry for my bad and approximately English
Sent from my GT-I5500 using XDA Premium App

dell venue pro will not hard reset

the other day my phone crashed so I had to use updatewp /list to fix it
this worked but whilst in the middle of an update the computer crashed and now I cannot put my phone back into reset mode
when I hold the vol down and camera button and press the on button it only comes up with the dell icon now
so as a result I cannot link it up with my computer
any ideas how to fix
Did you figure it out I'm having the same problem.
dj_ad1200 said:
the other day my phone crashed so I had to use updatewp /list to fix it
this worked but whilst in the middle of an update the computer crashed and now I cannot put my phone back into reset mode
when I hold the vol down and camera button and press the on button it only comes up with the dell icon now
so as a result I cannot link it up with my computer
any ideas how to fix
Click to expand...
Click to collapse
Well.. So while you were flashing rom via Odin your pc crashed.. And now you cant enter download mode..? If thats the case, see if you can enter recovery mode on your device. If you can then load clockwork mod recovery on your sd card and the flashable stock rom and kernel. Google how to flash stock using cwm. M sure there will be Guides available. And if you cant enter even Recovery mode then m afraid you have to take your phone to service centre. They might fix it free of cost or replace your phone if your warranty is valid and if not they might try to fix it for some cost. Keep trying as you have just soft bricked it so there are possibilities to fix it.. Hopes this helps...

I think I bricked my Samsung Galaxy S6 SM-G920I

Ok, so I tried to root my phone using odin and cf auto but at the end of the process when my phone got rebooted I was stuck on the logo screen for ages and this small red text showed at the top saying something like recovery is not seandroid enforcing. So after searching through solutions I tried formatting the phone but when I tried to go into recovery mode it just rebooted back to the logo screen. So I then tried to reinstall the firmware but after doing this Odin said failed and then my phone got rebooted and is now stuck on the message "An error has ccured while updating the device software. Use the Emergency recovery function in the Smart Switch PC software." But Samsung Kies and Smart Switch says my device is not supported and when I try to go into recovery or download mode the phone just turns of and goes back to the error screen. Can anyone please help me. This is a new phone and my parents would kill me if they found out I screwed it up already.
Hsinorat said:
Ok, so I tried to root my phone using odin and cf auto but at the end of the process when my phone got rebooted I was stuck on the logo screen for ages and this small red text showed at the top saying something like recovery is not seandroid enforcing. So after searching through solutions I tried formatting the phone but when I tried to go into recovery mode it just rebooted back to the logo screen. So I then tried to reinstall the firmware but after doing this Odin said failed and then my phone got rebooted and is now stuck on the message "An error has ccured while updating the device software. Use the Emergency recovery function in the Smart Switch PC software." But Samsung Kies and Smart Switch says my device is not supported and when I try to go into recovery or download mode the phone just turns of and goes back to the error screen. Can anyone please help me. This is a new phone and my parents would kill me if they found out I screwed it up already.
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Click to collapse
Hello,
Thanks for using XDA Assist.
Your thread will be moved to Galaxy S6 Q&A, Help & Troubleshooting.You'll get support from the experts there.
__
v7
XDA Assist
Put your phone in download mode and use odin to flash ROM. It will work.
Good luck
1) smartswitch or kies wont work at all because you already tripped your knox
2) recovery is not seandroid enforcing <- this text shows you have custom recovery installed.
3) you possibly didnt turned knox off. settings>lock screen and security > find my mobile> there will be an option to switch it off
now solution
1st of all you havent bricked it! its soft bricked and not hard bricked(hard brick wont even turn on)
what you can do is let the battery drain off totally charge it and try to put it in download mode > odin > flash stock rom first(important step).
from there try to turn it on if it does you great. and dont use cf auto root if you are not familiar with it download some other roms which are way better than stock touchwiz,pre rooted and way better than it(like the note5 rom for s6 by arter).
by the way keycombinations >
downloadmode = vol down+home+power to switch off download mode vol down+ power only
recoverymode= vol up+home+ power
if you can put it in download mode follow my steps and hopefully you can,just keep trying
Dr.No.pt said:
Put your phone in download mode and use odin to flash ROM. It will work.
Good luck
Click to expand...
Click to collapse
My phone wont go into download mode. When I press the button combination, the phone reboots and goes back into the screen saying the software error again. And the first time I tried to flash stock the phone is how the error message came up.
ben_cool said:
1) smartswitch or kies wont work at all because you already tripped your knox
2) recovery is not seandroid enforcing <- this text shows you have custom recovery installed.
3) you possibly didnt turned knox off. settings>lock screen and security > find my mobile> there will be an option to switch it off
now solution
1st of all you havent bricked it! its soft bricked and not hard bricked(hard brick wont even turn on)
what you can do is let the battery drain off totally charge it and try to put it in download mode > odin > flash stock rom first(important step).
from there try to turn it on if it does you great. and dont use cf auto root if you are not familiar with it download some other roms which are way better than stock touchwiz,pre rooted and way better than it(like the note5 rom for s6 by arter).
by the way keycombinations >
downloadmode = vol down+home+power to switch off download mode vol down+ power only
recoverymode= vol up+home+ power
if you can put it in download mode follow my steps and hopefully you can,just keep trying
Click to expand...
Click to collapse
Ok so I let my phone completely drain of charge, then the second I put it on charge, the phone goes to the software error screen. Download mode just reboots phone into the error screen and recovery mode doesn't seem to do anything. Ill see if Odin recognizes the phone though
Ahm probably you missed something that could help you resolve your issue in much less time.
1. Press Vol Down + Power Button for 5 seconds until it reboots. After the screen is off then quickly switch to Vol down + Home + Power button to access download mode.
It is the key combination to safemode but it your case, it will just force restart your phone. No need to drain your battery.
2. Maybe most of the newbies always missed this part before doing anything to their phone. Backup (either on smart switch or Nandroid*best option)
3. You need to have proper samsung usb drivers installed and check in odin if your phone was recognized.
The only thing I see from your first post is that the firmware installation (odin) was interrupted. Please let it finished installing before doing anything in ur phone. Check faulty usb ports/usb cables to ensure your pc/laptop works well with ur s6.
Let us know how if u still encounter any issues.
Hsinorat said:
Ok so I let my phone completely drain of charge, then the second I put it on charge, the phone goes to the software error screen. Download mode just reboots phone into the error screen and recovery mode doesn't seem to do anything. Ill see if Odin recognizes the phone though
Click to expand...
Click to collapse
do as the guy above said in 1st step thats a key step to put it in download mode
Thank you guys
The phone is all good now. It turns out that the software error screen was also the download mode. So I flashed the stock rom and everything is fine now. Thanks for the help.
ben_cool said:
1) smartswitch or kies wont work at all because you already tripped your knox
Click to expand...
Click to collapse
Even though knox is tripped you can use smartswitch.
I know this because I have done it.
I rooted my phone, installed custom kernel, etc.
I then broke the screen, and since it was a hardware issue, I got it covered by my phone provider. (I am in Aus, we have different warranty laws compared to the USA.)
But I had to return it to stock. So I used Smartswitch to do so, even with knox tripped.

[help]Creating a back up from an Admire 2 and using it for one that its stuck in boot

Hello, I have two Galaxy Admire 2, one of them is stuck in the boot animation and the other one is working fine. I want to know how to make a backup from the phone thats working and fix the other one. I tried making a nandroid backup to an sd card and then trying to "Upgrade" the other phone in recovery mode but it did not work (signature verification error). Then I tried to flash it (I dont know if thats the correct term) with odin and the md5 file from the backup that I previously made but I got the "value invalid error". I renamed it and deleted the ".md5" but then Odin just crashed each time I choose it. I dont find any md5 file for this phone anywhere so I turn to you guys for help on making one myself or whatever I need to do to fix the other phone. I just need directions. Thanks and please explain like im five.
You can try to restore the bricked phone using Kies. You need a PC, a usb-micro USB cable and your phone in downltad mode(if you don't know how to set the phone in download mode you need to turn it on by pressing the power button, the volume down button and the home button both)
joe2k01 said:
You can try to restore the bricked phone using Kies. You need a PC, a usb-micro USB cable and your phone in downltad mode(if you don't know how to set the phone in download mode you need to turn it on by pressing the power button, the volume down button and the home button both)
Click to expand...
Click to collapse
Thanks you! I tried it but for some reason it just stays in "connecting" when I connect the phone and then like 10 minutes later it says that the phone is not responding.
It can be a problem with your drivers or with the kies version. Try to update the driver and if is still not working try to download a previous version of kies.

Please tell me i didnt kill my phone!!!

Ok so my fiancé pointed out that her phone got an update and I liked how it looked so I wanted to update mine. but I couldn't because of root. and so since I never use my root I went into super su and hit the unroot button and then my phone reset I have been in bootloop ever since. before someone suggests NO I cannot use ODIN because it wont register my phone being plugged in. YES I have the proper driver installed I triple checked and no my computer does not register the phone either. is there anything that I can do?
You didnt kill your phone!!!
The reason of bootloop is that when you press unroot in superSU it also restores unpatched stock boot.img which doesn't boot with custom recovery.
Hold power + home + volume up + volume down for 7 seconds to hard reboot your phone and enter download mode confirmation page. Press volume down to exit downloading mode and immediately hold volume up + power + home until you enter recovery. Do a factory reset.
Enter download mode confirmation page again by same method and press volume up, connect phone to your PC. Now if Odin doesn't recognize your phone then that 100% Driver or USB Cable problem. Flash latest official firmware and you should be good to go.
Aria.A97 said:
You didnt kill your phone!!!
The reason of bootloop is that when you press unroot in superSU it also restores unpatched stock boot.img which doesn't boot with custom recovery.
Hold power + home + volume up + volume down for 7 seconds to hard reboot your phone and enter download mode confirmation page. Press volume down to exit downloading mode and immediately hold volume up + power + home until you enter recovery. Do a factory reset.
Enter download mode confirmation page again by same method and press volume up, connect phone to your PC. Now if Odin doesn't recognize your phone then that 100% Driver or USB Cable problem. Flash latest official firmware and you should be good to go.
Click to expand...
Click to collapse
Nice tut! Anyway, if he still can't get recognized by PC, i suggest to try different PC, i had the same problem a while ago, my pc wouldn't recognize my phone in odin no matter what. Then i checked on my friends PC and it worked like a charm. It must be USB ports problems.
if your pc does see your phone but the odin still fails you can just use smartswitch and do emergency recovery tyoe your model number and imei in and sit back and relax and you are done
Thank YOU!!!!!!
Aria.A97 said:
You didnt kill your phone!!!
The reason of bootloop is that when you press unroot in superSU it also restores unpatched stock boot.img which doesn't boot with custom recovery.
Hold power + home + volume up + volume down for 7 seconds to hard reboot your phone and enter download mode confirmation page. Press volume down to exit downloading mode and immediately hold volume up + power + home until you enter recovery. Do a factory reset.
Enter download mode confirmation page again by same method and press volume up, connect phone to your PC. Now if Odin doesn't recognize your phone then that 100% Driver or USB Cable problem. Flash latest official firmware and you should be good to go.
Click to expand...
Click to collapse
You are a genius It was my cable that I was using... I was sitting here reading your post and I'm thinking to my self "yeah like I haven't tried that already thanks for nothing." then I saw the part about my cable and said its worth a shot. thank you so much I was so scared and frustrated about possible being without a phone... Thank you again
Xeodia said:
You are a genius It was my cable that I was using... I was sitting here reading your post and I'm thinking to my self "yeah like I haven't tried that already thanks for nothing." then I saw the part about my cable and said its worth a shot. thank you so much I was so scared and frustrated about possible being without a phone... Thank you again
Click to expand...
Click to collapse
Hey guys since my s6 SM-G920F is with tripped knox status 0x1 i can't use smartswitch for emergency recovery it stucks on 94% always with hours,what is the main reason of that i tried on other pc it is the same,my cable is ok because it charges s6 without any singl problem!sorry for interuppt in this thread like idiot but what is about smartswitch stucks always on 94%?!!!
anyone help me:crying:
vlatkonexus4 said:
Hey guys since my s6 SM-G920F is with tripped knox status 0x1 i can't use smartswitch for emergency recovery it stucks on 94% always with hours,what is the main reason of that i tried on other pc it is the same,my cable is ok because it charges s6 without any singl problem!sorry for interuppt in this thread like idiot but what is about smartswitch stucks always on 94%?!!!
anyone help me:crying:
Click to expand...
Click to collapse
just use odin to flash firmware.
vlatkonexus4 said:
Hey guys since my s6 SM-G920F is with tripped knox status 0x1 i can't use smartswitch for emergency recovery it stucks on 94% always with hours,what is the main reason of that i tried on other pc it is the same,my cable is ok because it charges s6 without any singl problem!sorry for interuppt in this thread like idiot but what is about smartswitch stucks always on 94%?!!!
anyone help me:crying:
Click to expand...
Click to collapse
Nonsense.... I used it when I trashed my EFS / Modem
Smart Switch does work, check your USB drivers and internet connection.
At the end of the process smart switch does verify a lot of thing, when your CPU from your computer is slow it will hang a long time on 94%
i can try via teamviewer to help you

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