[ISSUES] Please help: random resets drives me nuts - HTC Desire S

Hi,
I have a 6 month old DesireS and, since last autumn OTA to Android 2.3.5 I've started to have problems with it: often resets of the phone when in 3G mode, at random times. If I force the phone in GSM only (2G), I have no problems, but also low data speed Resets only appear in 3G mode.
With initial official FW I had no problems. I sent the phone to service, they changed the motherboard, but the problem still exists
Can anyone give me any advice what to do or to check? Might be a SIM incompatibility? I don't think it's an installed application that generates the resets, as I tried right after hard reset with no additional applications installed and still got the resets.
Current FW: 2.3.5, software no 2.10.401.8, 20.4801.30.0822U_3822.10.08.04_M
Many thanks,
Radu

Try flashing another radio..see how that works for you...

I had the same issue like you, and just like you I sent the phone into service and they changed the battery(I got a 1600mAh in change ), some voltage problem at the battery I didn't fully understand what was the problem. So you may have the same problem. Buy anyway, you could try flashing another radio first, like xxmorph3u5xx said.

ToXiC313 said:
I had the same issue like you, and just like you I sent the phone into service and they changed the battery(I got a 1600mAh in change ), some voltage problem at the battery I didn't fully understand what was the problem. So you may have the same problem. Buy anyway, you could try flashing another radio first, like xxmorph3u5xx said.
Click to expand...
Click to collapse
They gave you a 1600 mah battery? From HTC??!!

Related

HTC touch2 turns off automatically and have to remove battery to start again

HI,
Its been like a month i am having this problem with my htc touch2 that it turns off automatically after some random time, and then it doesnt turns on again. Usually it happens when its in my pocket. To turn it on again i have to remove the battery and put in again . Is there anyone else who is also having this problem?
need assistance here
Bad contact between battery and phone? Try to clean it.
battery connection is OK
kuby said:
Bad contact between battery and phone? Try to clean it.
Click to expand...
Click to collapse
HI, the battery connection is OK, itried trouble shooting and it seems OK. However the problem is something else. still not able to figure out.
Any other trick?
khizerjalal said:
HI, the battery connection is OK, itried trouble shooting and it seems OK. However the problem is something else. still not able to figure out.
Any other trick?
Click to expand...
Click to collapse
Have you installed a program that could trigger the reboot? Maybe try a hard reset times when nothing else helps ...
HI, i tried removing all the software that i installed before, and i also tried doing th hardSPL. but problem remains .
You must call the Htc Support to get a new batterie (the problems appear with batterie ref 35H0015-11M)
Soory for my english im french citizen
Actarus37 said:
You must call the Htc Support to get a new batterie (the problems appear with batterie ref 35H0015-11M)
Soory for my english im french citizen
Click to expand...
Click to collapse
HI,
Are you sure that new battery will solve the problem? actually have have gone through a couple of blogs and problem solving discussions over internet and they say that even the battery is replaced, the problem still remains. i am still not sure what the problem is
man your English is Excellent , i am from Sweden, happy neighbor
I've heard that's there a problem with some sim, but it seems that it won't happen randomly then. In this case (some new sim from swisscom), the Touch2 won't turns on.
pedrera said:
I've heard that's there a problem with some sim, but it seems that it won't happen randomly then. In this case (some new sim from swisscom), the Touch2 won't turns on.
Click to expand...
Click to collapse
HI,
thats interesting, i guess there are lot of problems with this cellphone, but in my case i am sure that the sim is good to go. though i will test it with other sims aswell, thanks.
khizer jalal
khizer-jalal.blogspot.com
HI, Itried with diffferent sims, still samee problemmmmmmmmmmmmmmm
this problem is really getting off my nerves now
Don't worry,I had this problem for a really long time before I solved it!
This problem has been proven to be battery-related.The only way out is to change the battery.
Do a little search,and you can find the answer!
Check here: http://forum.xda-developers.com/showthread.php?t=639354
Always have fun!
garret_fun said:
Don't worry,I had this problem for a really long time before I solved it!
This problem has been proved to be battery-related.The only way out is to change the battery.
Do a little search,and you can find the answer!
Check here: http://forum.xda-developers.com/showthread.php?t=639354
Always have fun!
Click to expand...
Click to collapse
its so good to read a positive hope message . I think its a problem with specific manufacture serial numbers as there are a lot of people like me having same problem .
Well I will try changing the battery then. Lets see how it goes. I will post the update after chaging the battery
thanks a lot buddy.
Have a good one.
/ Khizer
[email protected]
WOW. the thread that garret shared is simply awesome and it explains a lot of things. I will definately try the new battery now.
Problem Solvedddd
khizerjalal said:
WOW. the thread that garret shared is simply awesome and it explains a lot of things. I will definately try the new battery now.
Click to expand...
Click to collapse
HI, I have the new battery now. And works perfect. Its 5 days now and now turn off anymore.. Vuhuuu...
hello everybody!! i have the same problem!! i will try to change the batery..but i also have noticed that the phone turns off only when i connect to simple 2G network. When i connect via 3G or H it works fine.
George
I had the problem and I logged a problem ticket with HTC Service center at Malaysia..
Subject: HTC Touch2 Self-Power Off intermittently and unable to power on again via the Power button.
Desc: My Touch2 was purchased on 16-Nov 2009. It experiencing intermittent self-power off problem when phone was left ideal for couple of second! Secondly, the phone was intermittent "freeze" when charging with power adapter. For both cases, the phone cannot be turn on via the Power button. Must perform manual Reset to power on the phone each time. I performed FACTORY Reset 5 times already; disabled the Touch2Flo; disabled ALL auto power off.. yet it did not resolve the problem. [ROM Version: 1.28.707.3 (66092); Radio Version: 3.49.25.05; Protocol version: 61.42t.25.31H]
The service center called and they offered to change the motherboard. I had it changed unfortunately the problem still persist. And worst still the touch screen didn't not respone after a while. I sent to fix and waited for another 2weeks, and changed the 2nd motherboard. I'm been using the repaired phone for past 2monts WITHOUT any intermittent power off issue.. YIPPI!
P/s: My batt Serial No: 1GKA299KQQ4912. Part No: 35H0015-11M. The HTC repair report did not mentioned whether they change my batt nor I cannot confirmed whether it was the "-07M". Anyway, I'm glad that my nightmare is over for now
gooddd
Hey good that you fixed it somehow. At the time i was having that turnoff problem thing, i really felt like ****, but after reading your message, i feel better off
I start to hate HTC. %80 o HTC having same problem around
Yeah man...so truee...But after battery replace, it works perfect
khizerjalal said:
HI,
Its been like a month i am having this problem with my htc touch2 that it turns off automatically after some random time, and then it doesnt turns on again. Usually it happens when its in my pocket. To turn it on again i have to remove the battery and put in again . Is there anyone else who is also having this problem?
need assistance here
Click to expand...
Click to collapse
u must have installed srs hd wow... remove that and insted use hd tweak to increase volume...srs hd makes the error///

Grey signal with x wont reconnect

I have this issue when im at work where i get crap att coverage where eventually from being low for so long and staying on wifi my phone signal goes to zero and a grey x shoes up above them.
This wouldnt be so bad but it wont reconnect with a reboot or airplane mode reset which means if i dont check my phone i get no calls or info.
Is this normal? Is there a fix?
Thanks
Sent from my Nexus S using XDA App
tevil said:
I have this issue when im at work where i get crap att coverage where eventually from being low for so long and staying on wifi my phone signal goes to zero and a grey x shoes up above them.
This wouldnt be so bad but it wont reconnect with a reboot or airplane mode reset which means if i dont check my phone i get no calls or info.
Is this normal? Is there a fix?
Thanks
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
This is an old issue. I'm not sure when the fix happened or what ATT radio would fix it for you but there is a simple (ish) solution. Basically, whats happening is that when your phone loses signal for an extended period of time it shuts off the radio and then cannot restart it. Using NoBars will stop your phone's radio from dying like that and will just periodically poll for signal.
That will fix the issue but just to satisfy my own curiosity, on your SDcard are there a bunch of files called Radio Dump and then a bunch of numbers?
Sorry posted on my phone and didnt notice the grammar errors
Yes i have the radio dump files but havent checked since installing the F1 radio.
I will try that app since this issue has followed me on multiple roms and radios
If there was a fix i havent gotten it
Thanks man
Edit
Just installed nobars but realized its a battery saver like juice defender
I will keep my hopes up tho
This ONLY happns when at my desk at work where att has no dark hold on me
Sent from my Nexus S using XDA App
you could try manually resetting your radio if that is actually the problem. just dial *#*#4636#*#* next time you're at your desk and go to phone information. if you scroll down it should say either turn off radio or turn on radio. try turning it on if it's already off, or resetting it by turning it off and then on again. I don't think this would be a permanent fix though. just a temporary solution when the problem arises.
tevil said:
Sorry posted on my phone and didnt notice the grammar errors
Yes i have the radio dump files but havent checked since installing the F1 radio.
I will try that app since this issue has followed me on multiple roms and radios
If there was a fix i havent gotten it
Thanks man
Edit
Just installed nobars but realized its a battery saver like juice defender
I will keep my hopes up tho
This ONLY happns when at my desk at work where att has no dark hold on me
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
Nobars will shut off your radio and stop it from dying. Trust me it works. My wife and I used it foe months waiting for the issue to be resolved. The radio dumps mean you're having the same issue.
Sent from my Nexus S MV from the XDA Premium app.
hoponpop said:
you could try manually resetting your radio if that is actually the problem. just dial *#*#4636#*#* next time you're at your desk and go to phone information. if you scroll down it should say either turn off radio or turn on radio. try turning it on if it's already off, or resetting it by turning it off and then on again. I don't think this would be a permanent fix though. just a temporary solution when the problem arises.
Click to expand...
Click to collapse
I actually go into the carrier menu when i install a new radio anyway. Going in and out of airplane mode resets the radio but the problem is if I dont actually look at my phone (in my pocket) i wont know the radio shut off and can go through the day without getting any contact. I know its not the rom cause Im on stock. I know its not the radio cause I have tried about every one.
Its got to be a mix of crappy ATT service (which makes me wonder if resigning was worth this phone for free) and the nexus s hardware.
I am seeing if noBars will help. You would think this would be something google would fix ASAP tho as its happened since day one almost.
tevil said:
I actually go into the carrier menu when i install a new radio anyway. Going in and out of airplane mode resets the radio but the problem is if I dont actually look at my phone (in my pocket) i wont know the radio shut off and can go through the day without getting any contact. I know its not the rom cause Im on stock. I know its not the radio cause I have tried about every one.
Its got to be a mix of crappy ATT service (which makes me wonder if resigning was worth this phone for free) and the nexus s hardware.
I am seeing if noBars will help. You would think this would be something google would fix ASAP tho as its happened since day one almost.
Click to expand...
Click to collapse
It is odd since this was a massive issue from day one of the Nexus S but that was before any of the other variants and it was fixed before any of the other variants launched. Since that fix, I've not heard of anyone having the issue any more with any variant. Part of the issue for my wife and I was that we lived in an area where there was really no good cell coverage from any company, so we stayed with T-Mo in spite of that knowing that we were moving soon to an area with great T-mo coverage, but being out of service so much resulted in similar issues as you've had: we would be constantly restarting our phones to see if there was anything we were missing. I do believe this will work for you, and I hope you find a permanent solution soon.
Thanks for the tip but i guess i am the lucky guy who still has the issue lol
Maybe hardware related? I will see what ice cs brings me
For today nobars helped but i did notice some batt drain from it but very minimal so its a keeper for now
Sent from my Nexus S using XDA App

Battery Issues

For the last week or so have been getting random shutdowns, especially when swithching from GSM to 3G.
But Ive started to notice random battery percentages, changing all the time, dropping 20% at start up.
Anyone else??
Cant wait to order a Anker 1900 this week...
DjLukeW said:
For the last week or so have been getting random shutdowns, especially when swithching from GSM to 3G.
But Ive started to notice random battery percentages, changing all the time, dropping 20% at start up.
Anyone else??
Cant wait to order a Anker 1900 this week...
Click to expand...
Click to collapse
try this post it may work .... if u still have this issue ..good luck
http://forum.xda-developers.com/showthread.php?t=1610232
musa91 said:
try this post it may work .... if u still have this issue ..good luck
http://forum.xda-developers.com/showthread.php?t=1610232
Click to expand...
Click to collapse
Stop suggesting this as a cure for every problem anyone has on any ROM.
Your advice is going to screw someone up badly.
You are suggesting he changes half his firmware, a technique only proven not to screw up OrDroid ROM and well proven to screw up pretty much every other ROM, but you've ignored that he is using Android Revolution HD.
Your firmware swap has been specifically proven to louse up ARHD. So don't suggest people try it!
Plus, he's not having any of the issues that swapping HBoot versions will supposedly cure. You've done testing on how HBoot versions affect battery temp only. You can't suggest that people try it to fix battery calibration and reboot issues. There has been no testing on that. And trying a firmware hack to fix things it's been untested on is really risky.
DjLukeW, the first thing to try is a full battery calibration to see if that helps with the screwy battery percentages. It'll take a few days / charge cycles to cure it if it will work at all.
I'm betting the reboot on network swapping is not related. Does it happen when the network automatically switches? Or when you physically change it from GSM to 3G?
Either way it sounds like something is either screwy with the ROM or the radio.
I'd try reflashing the 3.32 firmware with the radio again. AND ONLY THE 3.32 RADIO AND FIRMWARE, NOT THE 3.12 FIRMWARE HACK THAT HAS BEEN SUGGESTED. Maybe something got wacky when you put it on the first time. That will let you keep the ROM and settings in tact.
If that doesn't work, try reflashing the ROM and see if there's a glitch from a borked install.
DjLukeW said:
For the last week or so have been getting random shutdowns, especially when swithching from GSM to 3G.
But Ive started to notice random battery percentages, changing all the time, dropping 20% at start up.
Anyone else??
Cant wait to order a Anker 1900 this week...
Click to expand...
Click to collapse
It helps to know what rom and kernel you are using...

[Q] HTC Sensation Keeps Shutting Off by Itself

A very good day to everyone.
I have been using my HTC Sensation for a year and a half already and recently it's starting to crank up.
It started last week when I was using my phone when suddenly it just switched off by itself and no matter how I attempted to switch it back on again it would boot up to the lock screen page and baam, it shuts off again. It doesn't restarts by itself or anything, it just simply switches off and no, I am unable to switch it on again. The only time I am able to do so again is when I plug it into a power source, that is when it would finally be able to start up.
At first I thought that it wasn't something big until recently it started occuring more frequently and I noticed that it only occurs whenever I have my 3G switched on. If I'm plugged in, my phone would still be working without switching off even though I have my 3G switched on. But when I unplug it from its power source, I'll be able to use it with 3G on for a good 20-30mins or even lesser at times and there it goes shutting off by itself again. What actually got me dumbfounded is how I can be having 80% of battery power when this happens.
I have tried the using a card/paper as a wedge for the battery so that it connects better but to no avail even though I have noticed that indeed, my battery seems to have some extra allowance for it to fidget about within the confinements of the spot which is allocated for the battery. I have tried the switching the phone's data usage to GSM only as well as switching it to WCDMA only but both still didn't work. I have also done a factory wipe which didn't work, super wiped it before flashing ARHD once again which didn't work as well.
To make things worse, my phone is not covered under warranty anymore and my only last hope is that the problem lies with my phone's battery rather than the PCB board which is why I'm putting all my hope on the Anker battery which stocks would only come in next Monday which I don't wanna spend on only to find out that it's not gonna be able to save my phone from its miserable plight...
This is my phone's setup:
Android Version 4.0.3
Sense Version 3.6
Software Number - Android Revolution HD 6.8.0 XE by mik1986
Kernel Version - 3.0.16-g31a4fc7 [email protected] #1 SMP PREEMPT
Baseband Version - 11.76A.3504.00P_11.24A.3504.31_M
I'm really desperate to find a solution to this so if there's anyone of you who has faced this issue/solved this issue please enlighten me as to what I can do, any/all help would be greatly appreciated.
Try other Roms..yrs might be unstable...
Sent from my HTC Sensation XE with Beats using xda-titanium app
I've tried other ROMS already but it still force shuts itself whenever my phone's 3G is switched on. Any solutions?
seems like a radio problem ..reflash the firmware you are having or ..flash 3.33/3.32 universal firmware from kohr-ah firmware thread in sensation development section
once done ..get getril app ..open it and flash proper ril for the firmware if you not having matching ril
I've been using the 3.33 firmware for quite a while already but it's still not working. :/
Sorrowed said:
I've been using the 3.33 firmware for quite a while already but it's still not working. :/
Click to expand...
Click to collapse
Reflash it and see ...
Sent from my Nexus 7 using xda premium
ganeshp said:
Reflash it and see ...
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
I'd add to that to reflash it using a fresh download of the firmware file. It's possible (though slightly unlikely) that you have a tiny corruption of your existing firmware file so reflashing it might just put the same error back. I say that's unlikely because errors in the radio file of firmware would likely be causing you bigger problems than you are saying. But a new download and fresh flash won't hurt.
Or try switching to the 3.32 firmware (They aren't much different) just to see if it makes a difference. If not you can at least rule that out.
Just a head's up though, after you flash a new firmware file, reboot into recovery and wipe cache and dalvik or you will likely just get a bootloop at the boot animation when trying to start it the first time.
I had the same problem - the battery was broken, had to buy a new one, search for "Anker" on amazon
It would help a lot of we had your last_kmsg file. To get the file, you can use this app: https://play.google.com/store/apps/details?id=net.solarnz.apps.lumberjack. Get the last_kmsg file RIGHT AFTER your phone shuts down and turns back on so we can see what made it shut down. Then, attach the file to your first post so we can see it
ganeshp said:
Reflash it and see ...
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
I've tried reflashing the 3.33 firmware but it keeps telling me that the installation has been aborted.
Skipjacks said:
I'd add to that to reflash it using a fresh download of the firmware file. It's possible (though slightly unlikely) that you have a tiny corruption of your existing firmware file so reflashing it might just put the same error back. I say that's unlikely because errors in the radio file of firmware would likely be causing you bigger problems than you are saying. But a new download and fresh flash won't hurt.
Or try switching to the 3.32 firmware (They aren't much different) just to see if it makes a difference. If not you can at least rule that out.
Just a head's up though, after you flash a new firmware file, reboot into recovery and wipe cache and dalvik or you will likely just get a bootloop at the boot animation when trying to start it the first time.
Click to expand...
Click to collapse
I've tried this method of yours as well but apparently it tells me the same thing when I try to flash the firmware. "Installation aborted" and I don't know why is this happening...
stanix.de said:
I had the same problem - the battery was broken, had to buy a new one, search for "Anker" on amazon
Click to expand...
Click to collapse
I've found a seller over here in my country who I'm going to be meeting tomorrow and finally test it out as to whether has it been my battery's problem or is it just my hardware being faulty. Will test it out and let you know of the end results, thanks mate!
android1234567 said:
It would help a lot of we had your last_kmsg file. To get the file, you can use this app: LumberJack(Had to change due to my account lacking the minimum requirement of 10 posts before I can post a link) Get the last_kmsg file RIGHT AFTER your phone shuts down and turns back on so we can see what made it shut down. Then, attach the file to your first post so we can see it
Click to expand...
Click to collapse
But after it shuts down I have to connect it to a charger before I can switch it on again, would that affect the log?
Sorrowed said:
But after it shuts down I have to connect it to a charger before I can switch it on again, would that affect the log?
Click to expand...
Click to collapse
No, it would not.
Thanks for all the help guys, got myself a new Anker battery and apparently that seems to have solved the problem so far... It has yet to shut off on me or anything for the past 6 hours with my 3G switched on throughout.
Sorrowed said:
Thanks for all the help guys, got myself a new Anker battery and apparently that seems to have solved the problem so far... It has yet to shut off on me or anything for the past 6 hours with my 3G switched on throughout.
Click to expand...
Click to collapse
Same here! Just got mine today.. Had axactly the same problems! No shutdowns so far! Mine was also 1.5 years old! Happy it was only the battery!:laugh:
TTime_007 said:
Same here! Just got mine today.. Had axactly the same problems! No shutdowns so far! Mine was also 1.5 years old! Happy it was only the battery!:laugh:
Click to expand...
Click to collapse
Definitely! Thank goodness it was just the battery otherwise there goes a great phone. Not to mention that with the anker battery it has a greater and better lifespan!
TTime_007 said:
Same here! Just got mine today.. Had axactly the same problems! No shutdowns so far! Mine was also 1.5 years old! Happy it was only the battery!:laugh:
Click to expand...
Click to collapse
My situation is identical to yours. 1,5 years old, constantly rebooting, after reboot the battery power drops to 4%. If it's connected to the power cord it works normally. Already ordered Anker battery and I'll see what happens.
If I look closely, I can see that my battery is a little bloated and not completely flat. Did anybody else noticed that?
So I guess all of this should be written on HTC Sensation FAQ page since it's not a bug, but a feature...

No sim error and no wifi

Hi, for some reason my wife's U11 just decided to stop working - but only the sim and wifi. The no sim message shows and wifi won't turn on. I've reset network settings and have gone as far as a complete factory reset to no avail. It seems to me to be a hardware issue, so I'd like to know if there is anything else I might be able to try? I'm out of ideas, and if it truly is a hardware fault, then that kinda sucks, but oh well. It was a nice phone while it lasted...
I should add that bluetooth still works.
Nejums said:
Hi, for some reason my wife's U11 just decided to stop working - but only the sim and wifi. The no sim message shows and wifi won't turn on. I've reset network settings and have gone as far as a complete factory reset to no avail. It seems to me to be a hardware issue, so I'd like to know if there is anything else I might be able to try? I'm out of ideas, and if it truly is a hardware fault, then that kinda sucks, but oh well. It was a nice phone while it lasted...
I should add that bluetooth still works.
Click to expand...
Click to collapse
same issue for me too please help
i have the same problem...ziocan...
I have also the same error. It's really curious that we all have the same fault.... I've unlocked the bootloader now and will try to Flash everything new. maybe it'll help..
DtwoK376 said:
I have also the same error. It's really curious that we all have the same fault.... I've unlocked the bootloader now and will try to Flash everything new. maybe it'll help..
Click to expand...
Click to collapse
This is starting to get interesting. If you have any updates, please let us know.
I've managed to downgrade it now to Android 8.0. Same issue.
I don't want to believe that this is a hardware fault. But it really seems to be...
Maybe its the antenna? I don't know. MAybe I'm going to root it and flash a custom rom and Wifi repair app.
But It really think there's an hardware defect for now..
DtwoK376 said:
I've managed to downgrade it now to Android 8.0. Same issue.
I don't want to believe that this is a hardware fault. But it really seems to be...
Maybe its the antenna? I don't know. MAybe I'm going to root it and flash a custom rom and Wifi repair app.
But It really think there's an hardware defect for now..
Click to expand...
Click to collapse
That's super interesting to me. Do you know when it happened to you? It really feels quite coincidental to have this happen to a few people.
It happened just 2-3 month ago. First I wasn't able to turn the phone on cause of the WLAN issue. Cause my phone space was locked I wasn't able to authorize myself cause of the disabled connection. After a few tries I put my Sim card inside the phone, and it connected and I could authorize and disable this memory lock. But afterwards it never worked again with my sim card. It seems like it wouldn't even recognize my Sim Card. No Pin question or symbol at the upper front of the display. Nothing. It's really werid and annoying, that something like this happens. I can't believe that it's hardware related.. How would it be possilbe that it's hardawrare related and whe have suddenly the same problems nearly the same time...
I should note that my wife has had her screen replaced before (she dropped the phone and it basically cracked all over). Have you replaced yours?
Yes I replaced mine too. But nevermind I had that issues before. My phone ran all well with cracked screen and one day I had that issues... So I changed my screen in the hope it would fix it.
DtwoK376 said:
Yes I replaced mine too. But nevermind I had that issues before. My phone ran all well with cracked screen and one day I had that issues... So I changed my screen in the hope it would fix it.
Click to expand...
Click to collapse
I'm wondering if it will be a more widespread problem. I'm going to try and get in touch with HTC and see what they have to say. Will update if I hear back from them.
Okay, that would be great. But I don't have high expectations that they'll answer. Due to the fact that they have stopped there smartphone section for now and no more official updates and stuff like that.
But let's hope die at least...
I have exactly the same issue. It happened yesterday. It was just there, sitting on my desk, one minute it was working and I was checking my e-mail, the next one it was not. The phone now detects no SIM card and if I try to enable wi-fi it just hangs in "enabling" status for some time until it gives up and disables it again. I am not 100% sure, but I think I also had a short time in which wifi was no longer working and the SIM connection still was, I remember seeing the 4G logo and maybe I even browsed the internet for a short while. By the way, I have not replaced my screen. Now I know that I can probably spare myself the hassle of doing a hard reset.
It is really suspicious that this weird problem is happening to several people within a short time frame. It would be cool to hear if HTC has anything to say, but I am also not expecting anything from them now, especially for a phone which is out of warranty.
In case it can help, as the author reported, bluetooth still works and it is possible to connect the phone to the internet using bluetooth tethering on another phone (the good old M8 helped here ). This doesn't solve the issue, but is much better than nothing, most apps will work and it is easier to make a controlled migration to another phone.
Any news here?
Same issue here!!! Help!!!
Nejums said:
Hi, for some reason my wife's U11 just decided to stop working - but only the sim and wifi. The no sim message shows and wifi won't turn on. I've reset network settings and have gone as far as a complete factory reset to no avail. It seems to me to be a hardware issue, so I'd like to know if there is anything else I might be able to try? I'm out of ideas, and if it truly is a hardware fault, then that kinda sucks, but oh well. It was a nice phone while it lasted...
I should add that bluetooth still works.
Click to expand...
Click to collapse
Same issue here!!! Help!!!
I have the same issue with a U11+ bought in Germany (I know, other model but hey). I have tried using the other sim slot and using another (definitely working) sim. WiFi doesn't work either. My phone has no visible damage (not even scratches) and no parts were replaced. I can't remember it ever getting wet either. For me it stopped working on 2. of September.
Sorry guys. HTC were really slack at getting back to me, and unfortunately they want me to send the phone in to get it inspected. I know it's out of warranty and since my wife is well and truly into her Huawei P30, this phone is unfortunately going to just have to remain this way. Sorry for not having any better info.
The same issue I am facing now. No SIM CARD Detected and WiFi isn't connecting.
What things I have tried doing so far?
1.) Factory Reset - 3 times.
2.) TWRP Based RUU Restores ( 2 possible versions tried )
3.) Tried Restoring zip based restore
4.) Did a Full Internal + External SD Card Wipe and then flashed RUU.
5.) Restored stock ROM.
Nothing is working at all.
Now, Trying to do S-OFF but as the phone itself is not booting into a normal OS, I cannot install Sunshine app and proceed. Help needed, at least in getting the OS to work.
Thank You.
[email protected] said:
The same issue I am facing now. No SIM CARD Detected and WiFi isn't connecting.
What things I have tried doing so far?
1.) Factory Reset - 3 times.
2.) TWRP Based RUU Restores ( 2 possible versions tried )
3.) Tried Restoring zip based restore
4.) Did a Full Internal + External SD Card Wipe and then flashed RUU.
5.) Restored stock ROM.
Nothing is working at all.
Now, Trying to do S-OFF but as the phone itself is not booting into a normal OS, I cannot install Sunshine app and proceed. Help needed, at least in getting the OS to work.
Thank You.
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It seems there's no way without replacing hardware to fix it. But if we don't know what causes this error we cannot proceed.
I tried the same things as you did. Also unlocked bootloader. My device is starting but I cannot proceed to the main menue cause of no internet connection. I'd love to try a custom rom. That's the only thing missing.
Also if the phone is rooted there are WIFI Error fixing apps and check.
I have bought myself a OnePlus 7T pro MClaren edition and I'm really happy with it. But also I don't want to accept that the htc just died from nothing.
Same issue here, happend a few months ago and after a week the phone started working. Now again no SIM detected and wifi won't connect.

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