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I just picked up my second G tab from the Sears in Scranton PA. Ordered from searsoutlet for 279. This one is a gift for my brother.
When I got to the customer pickup the lady said that "they don't get stuff from sears outlet" and that the tablet she got for me was from a pile of other tablets.
The package was unopened...and when i unboxed the tablet it looked completely untouched.
So bottom line is..I got a brand new tablet for 279.
Im not sure what the deal is with the searsoutlet but i know that tabs pop up a lot...and I don't see how they could have been sent back and forth to China for refurbishing?..? scratching head
Great price for new or like new viewsonic. Congrats!
I'm in Pittsburgh. Want to get me one? When I search, closest for me is NY
Sent from my PC36100 using XDA App
sledgie said:
I'm in Pittsburgh. Want to get me one? When I search, closest for me is NY
Sent from my PC36100 using XDA App
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I am in Florida, and would love to get one at that price plus shooing, and your gas money of course.
Holy crap! I'm going to return mine to Staples but I can't find the Holy crap! receipt!
I just got a return too $279.
Damn! That is some discount. I'm going to have to run by the Sears Outlet near me to see what I can find. Thanks for the tip!
I tried to price match with Staples since I ordered mine from there last week but they said they couldn't since it says it's reconditioned not new. That's a good deal but probably too much hassle for me to return it and then buy it again from Sears.
I am in Ohio, too. Where did you get yours in Ohio? Sears store or outlet store? Thanks.
Reading this again, it looks like you ordered online at searsoutlet.com then pickup at a regular sears store? Is that what you did?
Looking at searsoutlet.com now, while I can search for "viewsonic" and it shows the gtablet, it doesn't provider any further details. I'm minutes away from an Sears Outlet store that I'll stop by after work and see what they have in stock.
Can someone provide more details on this? Are we sure its a new device or is it refurb? I just got mine @ Sears for $379...
related question
What I am wondering is, are the refurbs/returns listed on the sears outlet site the only ones? So if I walk in to the nearest sears, where there are none listed according to sears outlet, do I have a chance of finding one?
sledgie said:
I'm in Pittsburgh. Want to get me one? When I search, closest for me is NY
Sent from my PC36100 using XDA App
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Click to collapse
Really? I am to, and I picked mine up at Ross Park Mall in the North Hills (Sears).. They should have some left, unless they were cleaned out in less than 24 hours. Good luck!
I heard about this, checked it out online, and it said the closest available one was in Upstate NY...I am in Philadelphia.
Luckily I have family right near the store in UNY, so I had it picked up for me.
Within minutes of getting the message that it was picked up. I checked the web site, and the closest available was now in Alabama. Act fast.
Is anyone else having troubles getting the product to display on the Sears Outlet site today?
Wondering if it's just me...
Krissy
DeathCry said:
I heard about this, checked it out online, and it said the closest available one was in Upstate NY...I am in Philadelphia.
Luckily I have family right near the store in UNY, so I had it picked up for me.
Within minutes of getting the message that it was picked up. I checked the web site, and the closest available was now in Alabama. Act fast.
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there's an "appliance" outlet in bear, de but they do have some electronics,tools,etc
http://maps.google.com/maps/place?u...utlet&hnear=Delaware&cid=13372479457772742808
Myndwire,
Interesting...you seem to be using my phone too
Was the one you got in Ross Park Mall refurbished/returned?
I got mine in Beaver Valley Mall ~9 days ago just bc I was visiting family. I'm in greenfield so it's a hop skip and a jump (pray dear Lord there is no ice flood or snow)
Obviously, most of us would much rather return there ~$430-$480 purchase and buy one that costs under ~$300!! i'm gonna check searsoutlet again. maybe i'll stop at the outlet on Main Street in Lawrenceville on the way to Children's.
could anyone possibly order it for me in USA and send it over to UK (I will pay all the costs, it will still probably work out cheaper)?
I'm going to write up a separate thread on SEARS Outlet
Brain dump time.
I know all about how this works - my device was a "refurb".
@roebeet, thanks for clarifying about the refurb as that was my main question.
So yesterday I got my replacement G2X phone - I open the box and the only thing in the box is a return shipping label.
I swear I'm soooo sick of the crap I have put up with when dealing with T-Mobile.
Anyway I called t-mobile back and of course I had to talk to 3 different people - none of which spoke english well enough that I didn't have to say "what?" to every sentence they spoke. So now SUPPOSEDLY they're sending me another box (hopefully this time it will have a damn phone in it)....yet I get no confirmation email or anything - so I question if they really did or not.
I'm about to call back AGAIN and try to find out WTF is happening - if anyone here knows someone like a supervisor at T-Mobile PM me.
We have problems with UPS. There have been many accounts with the workers taking phones and resealing the box. If they are sending you another on then they are tracking the IMEI and you do not have it. Sorry you are having issues. I work there so if you need any help PM me.
GTRACER88 said:
We have problems with UPS. There have been many accounts with the workers taking phones and resealing the box. If they are sending you another on then they are tracking the IMEI and you do not have it. Sorry you are having issues. I work there so if you need any help PM me.
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Ditto....we have had a few customers in the same few miles of each other that have had a few issues...also people in the neighborhood have been taking boxes taking the phones and resealing them....track the imei
Sent from my G-Slate using XDA Premium App
That same thing happened to me a few months ago, got a box with no phone in it. Took them 3 weeks to send me another one because UPS had to do some stupid internal investigation.
brian6685 said:
That same thing happened to me a few months ago, got a box with no phone in it. Took them 3 weeks to send me another one because UPS had to do some stupid internal investigation.
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Now that would piss me off. My luck would be "Sorry Mr Ickster we can't find any sign of it, you are SOL."
Wow ok so I guess its not all that uncommon. Geeze I sure as hell hope it doesn't take 3 weeks. Since I was at the 15th day they won't let me take it back to the store either - and I see the empty box looks like they were going to send me a refurbished phone - which I find 100% unacceptable as I bought a brand new phone 2 weeks ago for full price and it's defective. Next thing of course is I want my bill waved for however long it takes them to send me another one.
If they'd just of let me take it back to the store all this b.s. wouldn't of even happened. What a bunch of idiots considering they know they have a theft problem when doing it this way.
Hopefully it was the worst screen bleeder / rebooter ever.
wow i'd be so upset. good luck bro
wow. this is ridiculous. I hate thieves..
My replacement said it was delivered but it wasnt! I know the UPS guy(he has been the same guy for years) and I know he wouldnt take it. I do live in a 4 family apartment building though. Sometimes if he gets in the front door he will leave it in front of my apt door.. I'm thinking he did that and someone took it Who do I call about that? T-mobile? Ups?
graffixnyc said:
My replacement said it was delivered but it wasnt! I know the UPS guy(he has been the same guy for years) and I know he wouldnt take it. I do live in a 4 family apartment building though. Sometimes if he gets in the front door he will leave it in front of my apt door.. I'm thinking he did that and someone took it Who do I call about that? T-mobile? Ups?
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Had ups deliver my phone to the apt next to me. They signed for it and luckily took it to the office. BTW they NEED a signature to deliver a phone. It requires it for that type of package.
I'd say ur trusted delivery man took it.
He can't just leave a phone on your front door.
Sent from my LG-P999 using XDA Premium App
UPS= Ur Package Stolen!
I hate when they ship packages with UPS. When it gets stolen (before a delivery attempt made to your address) guess who steals them? The employees. Its funny when you track a package online and it gets to a UPS distribution center near your city. Then it stays there for days and days and they can't find it. You call up Amazon for a replacement, and then the same thing. Package #2 is lost somewhere at a UPS distribution center. Third package comes Fedex and boom it gets delivered. I knew a guy that worked at UPS and he told me some stories. Fellow employees offering iPods, cameras, laptops for $50-$100. A few of them got caught up in a sting but there will always be new employees stealing. Best thing of all was UPS didn't seem to give a damn when I called them about two missing packages. The UPS employees know what is inside the packages. Laptops, cameras, ipods, phones, etc, they all know what's inside.
grenademasta said:
UPS= Ur Package Stolen!
I hate when they ship packages with UPS. When it gets stolen (before a delivery attempt made to your address) guess who steals them? The employees. Its funny when you track a package online and it gets to a UPS distribution center near your city. Then it stays there for days and days and they can't find it. You call up Amazon for a replacement, and then the same thing. Package #2 is lost somewhere at a UPS distribution center. Third package comes Fedex and boom it gets delivered. I knew a guy that worked at UPS and he told me some stories. Fellow employees offering iPods, cameras, laptops for $50-$100. A few of them got caught up in a sting but there will always be new employees stealing. Best thing of all was UPS didn't seem to give a damn when I called them about two missing packages. The UPS employees know what is inside the packages. Laptops, cameras, ipods, phones, etc, they all know what's inside.
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Certain packages are used to ensure delivery and confirm receipt. Its too bad people know this and you would see people putting packages in their car.
Packages that never left the warehouse on a truck.
Thank goodness I only had to drop a roommate off.
I got a big mouth and integrity. I would of said something.
Sent from my LG-P999 using XDA Premium App
TechnoHippie said:
Wow ok so I guess its not all that uncommon. Geeze I sure as hell hope it doesn't take 3 weeks. Since I was at the 15th day they won't let me take it back to the store either - and I see the empty box looks like they were going to send me a refurbished phone - which I find 100% unacceptable as I bought a brand new phone 2 weeks ago for full price and it's defective. Next thing of course is I want my bill waved for however long it takes them to send me another one.
If they'd just of let me take it back to the store all this b.s. wouldn't of even happened. What a bunch of idiots considering they know they have a theft problem when doing it this way.
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They never should've sent you a replacement phone. The policy is if you are still in your buyer's remorse period then they have to re-order you a new phone if yours is defective. They only send out replacement phones if you are past your buyer's remorse period.
I had this happened to me last week when they sent me a refurb. I called back and talked to customer loyalty instead of customer service and she apologized and ordered me a brand new phone.
You should do the same. Do not settle for a refurb.
mr.orange303 said:
Had ups deliver my phone to the apt next to me. They signed for it and luckily took it to the office. BTW they NEED a signature to deliver a phone. It requires it for that type of package.
I'd say ur trusted delivery man took it.
He can't just leave a phone on your front door.
Sent from my LG-P999 using XDA Premium App
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i call bull ****
ive had over 5 vibrants sent to me NEVER SIGNED for any of them
and ive had 4 BRAND NEW g2x's sent to me never signed for any of them...
and yeah OP you should have got a NEW devices not refurb (i dunno if they even have a steady pile of G2x refurbs yet)
but tmobile will get it all sorted out just call 40 times a month like i have to do.... now my bills only 110 before taxes(2 lines unlimited 5g data/txt/750mins) 124 after tmobiles 14 bucks in taxes and fees
nate420 said:
i call bull ****
ive had over 5 vibrants sent to me NEVER SIGNED for any of them
and ive had 4 BRAND NEW g2x's sent to me never signed for any of them...
and yeah OP you should have got a NEW devices not refurb (i dunno if they even have a steady pile of G2x refurbs yet)
but tmobile will get it all sorted out just call 40 times a month like i have to do.... now my bills only 110 before taxes(2 lines unlimited 5g data/txt/750mins) 124 after tmobiles 14 bucks in taxes and fees
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That's because he handed you the box LOL.
Sent from my LG-P999 using XDA Premium App
nate420 said:
i call bull ****
ive had over 5 vibrants sent to me NEVER SIGNED for any of them
and ive had 4 BRAND NEW g2x's sent to me never signed for any of them...
and yeah OP you should have got a NEW devices not refurb (i dunno if they even have a steady pile of G2x refurbs yet)
but tmobile will get it all sorted out just call 40 times a month like i have to do.... now my bills only 110 before taxes(2 lines unlimited 5g data/txt/750mins) 124 after tmobiles 14 bucks in taxes and fees
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Yeah, I had 3 brand new G2x and one refurb sent to me and they were all unsigned and just left on my front porch. So no issues with stolen phones here.
mr.orange303 said:
Had ups deliver my phone to the apt next to me. They signed for it and luckily took it to the office. BTW they NEED a signature to deliver a phone. It requires it for that type of package.
I'd say ur trusted delivery man took it.
He can't just leave a phone on your front door.
Sent from my LG-P999 using XDA Premium App
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He has been my ups driver for 25 years. He would never do it, unless he was off that day and someone else took his place. Our front door is secure so if he happens to get in the hallway (someone leaving lets him in, or has a delivery in another apt in the building and someone lets him in) he will just leave it on the apartment door step. Even stuff that 100% needed to be signed for he will just leave in front of the door. Now if he cant get into the building and I'm not home he doesnt just leave it there. Only if he gets access into the building
this is what they have in tracking.. could they have been any more vague?
Delivered On:
Tuesday, 10/12/2010 at 11:00 A.M.
Left At:
Met Customer Man
mr.orange303 said:
Had ups deliver my phone to the apt next to me. They signed for it and luckily took it to the office. BTW they NEED a signature to deliver a phone. It requires it for that type of package.
I'd say ur trusted delivery man took it.
He can't just leave a phone on your front door.
Sent from my LG-P999 using XDA Premium App
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they're SUPPOSE to have you sign but most don't, i've had it happen many times. even on orders i specifically said i wanted a required signature.
if they deliver to the wrong house that person could still sign...btw
TechnoHippie said:
Wow ok so I guess its not all that uncommon. Geeze I sure as hell hope it doesn't take 3 weeks. Since I was at the 15th day they won't let me take it back to the store either - and I see the empty box looks like they were going to send me a refurbished phone - which I find 100% unacceptable as I bought a brand new phone 2 weeks ago for full price and it's defective. Next thing of course is I want my bill waved for however long it takes them to send me another one.
If they'd just of let me take it back to the store all this b.s. wouldn't of even happened. What a bunch of idiots considering they know they have a theft problem when doing it this way.
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Where did you buy the phone from originally? If you buy the phone full price, you have a 30-day return period. 14 days is only when you buy the phone with contract.
If you bought the phone from the store, you should have been able to go there to exchange it for a new device. If you bought it online or over the phone, then yes, unfortunately you have to wait for another device to be shipped to you...and usually you have to send yours back first.
And you shouldn't have a problem getting credited for the amount of time you were without a phone.
Hey all,
T-Mo has a web-only deal right now from 9pm Wednesday until 3am Thursday where the Sensation is free when you add a line. Just an FYI.
http://www.tmonews.com/2011/07/deal-alert-t-mobile-puts-sensation-4g-hd7-and-mytouch-4g-on-sale/
thanks for the info! this could potentially save me a lot of money!
I JUST bought 4 phones from T-Mobile as I switched the whole family over yesterday. If they don't give me money back for buying 2 Sensations and 2 MyTouch 4Gs....Armageddon is coming early.
I cannot believe the employees didn't mention anything. What a waste of time and hundreds of dollars.
Are you freaking kidding me? When I just spent $200? Son of a *****.
EDIT: Please Ignore.
ctdemonet said:
thanks for the info! this could potentially save me a lot of money!
I JUST bought 4 phones from T-Mobile as I switched the whole family over yesterday. If they don't give me money back for buying 2 Sensations and 2 MyTouch 4Gs....Armageddon is coming early.
I cannot believe the employees didn't mention anything. What a waste of time and hundreds of dollars.
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yeaaah, i'm pretty sure the employees didn't know about this deal, especially if it was in a store. Since you know it says 'online only deal'. Good luck trying to get your money back though.
BS i just joined tmobil -_-... $200 bucks
ctdemonet said:
thanks for the info! this could potentially save me a lot of money!
I JUST bought 4 phones from T-Mobile as I switched the whole family over yesterday. If they don't give me money back for buying 2 Sensations and 2 MyTouch 4Gs....Armageddon is coming early.
I cannot believe the employees didn't mention anything. What a waste of time and hundreds of dollars.
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This is web-only and from midnight to the next morning (6am Thu EST) only.
ARRGGH! I just signed up with T-mo last week( got the phone throu Wirefly.com).Is there any way i can take advantage of this offer???! ideas/suggestions are greatly appreciated.
WOW THEIR SO SMART........... CANT EVEN CALL THEM b.c the deal ends exactly when their customer call centers open
i just opened a new line too...
vvilliamm said:
WOW THEIR SO SMART........... CANT EVEN CALL THEM b.c the deal ends exactly when their customer call centers open. I wonder what will happen..if everyone that got the sensation with a new line react to this...
i just opened a new line too...
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Bahaha that literally JUST happened to me! It says call them or start an online chat but by the time they are open the deal will be expired. I am going to give them a call tomorrow with my order number and see if they will give me the deal anyways.
In for a new line
Sent from my Nexus One using XDA Premium App
silentsnow31802 said:
Bahaha that literally JUST happened to me! It says call them or start an online chat but by the time they are open the deal will be expired. I am going to give them a call tomorrow with my order number and see if they will give me the deal anyways.
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Click to collapse
Just got off the phone with T-mo sales.I added a line and will be cancelling my original line tomorrow,since i'm still in the 14 day period.My FREE new Sensation will here by Monday .The whole process took about 12 minutes and the customer Rep girl was so seet and helpful.
To the OP,Thanks a bunch.
EDIT:I called 1-800-866-2453 and followed the prompt.
vvilliamm said:
WOW THEIR SO SMART........... CANT EVEN CALL THEM b.c the deal ends exactly when their customer call centers open
i just opened a new line too...
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Try 1-877-334-7151
It's currently saying OUT OF STOCK!
Hope i won't get stuck waiting because of backorder.
damn... they are out of stock anyway... still go tthe others there tho. DAMN!
In the UK its free on a £32 a month contract
Sent from my HTC Sensation Z710e using XDA Premium App
NYCguy2020 said:
ARRGGH! I just signed up with T-mo last week( got the phone throu Wirefly.com).Is there any way i can take advantage of this offer???! ideas/suggestions are greatly appreciated.
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if you dont care about your numbers open up 2 more lines of service, if it was last week you are still witin your buyers remorse
Just called that above number and spoke to a sales rep who already knew what i wanted to do , I was on the even more plus plans, signed a new 2 year agreement and got the phones for free, 2 of them, should arrive on Monday
I get my phones flat out. Been out of contract since they were called Voicestream.
Nice deal for people who want to be trapped by At&t
Sent from my HTC Sensation 4G using XDA Premium App
this is getting kinda boring...i check these forums on average every 30mins... somebody help me!!!!! i need a new game or something...
Go look at guild wars 2, pre order now and get beta access. It is no monthly fee to
Sent from my SPH-D700 using XDA
chaosjh said:
this is getting kinda boring...i check these forums on average every 30mins... somebody help me!!!!! i need a new game or something...
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You can read the grossly exaggerated horror stories, endlessly repeated duplicate posts, and emotional circular ranting taking place on the One X forum. It's quite entertaining. There's one thread discussing graphics issues that's rambled on for 50+ pages without a shred of anything substantive to discuss. I come to the XL forum to get away from it.
chaosjh said:
this is getting kinda boring...i check these forums on average every 30mins... somebody help me!!!!! i need a new game or something...
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Click to collapse
I know how you feel, Im doing the same thing! Trying to cut back though because I feel like it is making the wait longer...
Sent from my MB860 using Tapatalk 2
chaosjh said:
this is getting kinda boring...i check these forums on average every 30mins... somebody help me!!!!! i need a new game or something...
Click to expand...
Click to collapse
Same here. The wait is killing me!
Youtube... Just avoid the weird part, unless you're into that.
I'm not much help, I've wasted the last few weeks of my life on here constantly, lol!
americasteam said:
Same here. The wait is killing me!
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I hearby banish you for saying same here what now yeah that's what I thought (something to entertain us)
Sent from my dying atrix
Hank and Katherine play super mario bros. Watch it, they suck so much it's hilarious.
we're all going to have to band together and wait. My unit is coming in next friday. 9 days, 9 days.
Thinking about preordering mine tomorrow
Sent from my SGH-I897 using Tapatalk
UMGixxer said:
Thinking about preordering mine tomorrow
Sent from my SGH-I897 using Tapatalk
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I would just try to pick it up that Sunday...if its back ordered, your going to get it later than us, u less, you go through att.
Sent from my SGH-I777 using XDA
Artimus009 said:
I would just try to pick it up that Sunday...if its back ordered, your going to get it later than us, u less, you go through att.
Sent from my SGH-I777 using XDA
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Click to collapse
It's not really backordered. It's just the system being wonky because it's a pre order. If you pre order through AT&T and you get the email stating you'll get it shipped on May 2nd, you're fine.
And as long as you order your phone before 4pm EST on the 2nd, you should get it. But to be safe, just do it on the 1st. haha
This phone is popular in the tech world, but it's no iPhone. They'll have stock.
vioalas said:
It's not really backordered. It's just the system being wonky because it's a pre order. If you pre order through AT&T and you get the email stating you'll get it shipped on May 2nd, you're fine.
And as long as you order your phone before 4pm EST on the 2nd, you should get it. But to be safe, just do it on the 1st. haha
This phone is popular in the tech world, but it's no iPhone. They'll have stock.
Click to expand...
Click to collapse
i got no email yet about being shipped on the second
expertzero1 said:
i got no email yet about being shipped on the second
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It doesn't say it in your order confirmation? This is an excerpt of what I got.
"Your order is scheduled to be shipped on May/02/2012. Orders received after 3 p.m. CST will be processed the next business day. All orders are processed on a first-come, first-served basis. You will receive a confirmation email when your order is ready to ship."
vioalas said:
It doesn't say it in your order confirmation? This is an excerpt of what I got.
"Your order is scheduled to be shipped on May/02/2012. Orders received after 3 p.m. CST will be processed the next business day. All orders are processed on a first-come, first-served basis. You will receive a confirmation email when your order is ready to ship."
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nah my order was premiere...
Just got a email order confirmation, says on or before the 6th, no email since.
The 6th is a Sunday, so you'll get it the 4th. All is well.
vioalas said:
The 6th is a Sunday, so you'll get it the 4th. All is well.
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if not i will kill 1 kitten everyday until i get it
Yeah same boat I'm in. I'm getting impatient but my phone won't get here till the 9th nothin I can do about it
Sent from my SGH-I997 using xda premium
Artimus009 said:
I would just try to pick it up that Sunday...if its back ordered, your going to get it later than us, u less, you go through att.
Sent from my SGH-I777 using XDA
Click to expand...
Click to collapse
Im gonna preorder through at&t
I pre-ordered (through AT&T) on Sunday, and the email I got says "expected to be delivered by May 4th, 2012" That's more than a week away....
I'm using my wife's upgrade, and when I went to see about the Radio Shack offer ($50 less), they said that the phone had to be on the number it was purchased on for 31 days or they'd charge the full price of the phone to my card.
So a month ago I ordered a nexus 4 8gb. The next day my friend decided he wanted to sell he's nexus 4 8gb. He said he will sell it to me for 300$ instead of 372$ from the play store. Of course I bought it. I wanted to cancel my order so went on my Google wallet account to cancel it. Surprise it doesn't work. Take note that the phone hasn't shipped yet. I call them and I explain to them that I will like to cancel my order. The lady tells me that my order has been processed and she can't cancel. She than tells me I have to wait until it comes and wen
UPS arrives at my door to return it to the sender. I asked if this was a joke. I never in my life heard of that. If an item hasn't shipped yet isn't it easier to stop it before it leaves ? I didn't make a big story and did what she said. I was charged the 372$. Tracked with UPS and when it was near my house, called UPS and said that I refuse the order and that they may send it back to the sender. Perfect they sent it back. And it arrived back to them the Friday, *02/15/2013 at*9:30. I emailed them to know when they will refund me.
They said : If your package is unopened, Google will issue a refund to the card originally charged within 2 weeks.
I'm OK with that no problem.
2 weeks pass. I call them starting to get annoyed.
Now they changed the 2 weeks to 14 businesses days :banghead:
But in the first email they sent they clearly said 2 weeks if package was unopened.
"Thank you for contacting Google Play Hardware Support.
I understand your concern and frustration with the refund for the returned Nexus 4 device.
If your package is unopened, Google will issue a refund to the card originally charged for the order within 2 weeks.
If your package was opened, your returned device must first be inspected before determining the validity of the refund request. Results of the inspection will generally be available within 14 business days after your device is returned."
I remind you that my nexus 4 didn't even make it to my door. Emailed them and got the same message pasted again. Called them and wanted to talk to a supervisor. They said that 14 working days is their policies blabla and that they can't do anything for me.
I was really annoyed and decided to wait the 14 work days. Which was last Friday. I was supposed to get my refund, or at least it should appear on my Google wallet account, but again nothing.
Emailed them back and this is what they sent me back :
Hello,
Thank you for contacting Google. I've forwarded your case to a specialist to check on the status of your return. I do apologize for all of the hassle and I would definitely be frustrated were I in this situation, but rest assured I am going to do all I can to resolve the situation quickly for you.
In the meantime, if you come across any other information that you'd like to pass along, please feel free to reply to this email. Your responses will automatically go to the specialist working on your case.
Thanks again for your patience and understanding.
My regards,
Erin*
Google Play Support.
10 minutes later I got a new email :
Hello,
If your package is unopened, Google will issue a refund to the card originally charged for the order within 3-5*Business.
If your package was opened, your returned device must first be inspected before determining the validity of the refund request. Results of the inspection will generally be available within 14 business days after your device is returned.
If your refund has already been processed by Google, it may take a few business days for your account to reflect this. Please contact your bank directly if you would like additional details on receiving the funds from a processed refund.
You can always check to see if a refund has been processed by visiting https://wallet.google.com/
My regards,
Erin*
Google Play Support.
I think I am about to explode. Google customer is the worst customer service I ever had.
Now my question is: what to do next ?
Never buying a device from the Google store, NEVER.
/rant
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I laughed my ass off when reading "they change 2 weeeks to 14 business days"....
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nopain9nogain said:
I laughed my ass off when reading "they change 2 weeeks to 14 business days"....
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14 business days is 3 working weeks.
2 weeks is 2 working weeks.
Anyways they keep changing how much it should take.
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nopain9nogain said:
I laughed my ass off when reading "they change 2 weeeks to 14 business days"....
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I just love how they do such things. But even worse, they say that generally in 14 business days results of the device inspection will be avaliable. Makes you think about what is there really to inspect lol
I have the emails from tech support.
First one says 3-5 business days if unopened and 2 weeks if opened. Than the second one says 14 business day. Its been 26 working/business days and not a sign of refund. That's pretty bad from a company as big as Google.
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Hmmmm
Called them and they said they are having issues with their returns because they are using a new automated return service. I personally think it's a joke.
If any one has the same problems please let me know.
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I understand your frustration, but you couldn't possibly have anything to truly be worried about here economically/legally right?
Here in Norway at least, if the situation isn't resolved for the customer, the Consumer Advisory (translated as best I can) would tear the company apart with friggin chainsaws.
Written statements by employees, not having even accepted the package, and so on, pretty clear case IMO.
Best wishes
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Hr Kristian said:
I understand your frustration, but you couldn't possibly have anything to truly be worried about here economically/legally right?
Here in Norway at least, if the situation isn't resolved for the customer, the Consumer Advisory (translated as best I can) would tear the company apart with friggin chainsaws.
Written statements by employees, not having even accepted the package, and so on, pretty clear case IMO.
Best wishes
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I'm seriously thinking to take legal actions. Their policies clearly states 14 business days for opened packages and 3-5 days for unopened ones. It's been 26 days !!!!!
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Thats why i always buy my phones in a store,
I think support in a store is much better
Good luck on getting your refund
xUntilOne said:
Thats why i always buy my phones in a store,
I think support in a store is much better
Good luck on getting your refund
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Thanks, but unfortunately Nexus 4 is only available on Play store without contract.
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File a complaint online with the BBB. It will light a fire under Google to get this resolved.
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c5satellite2 said:
File a complaint online with the BBB. It will light a fire under Google to get this resolved.
Sent from the HOXL dimension of S-OFF
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What is BBB ? I am from Canada I will see what I can do here.
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Better Business Bureau, we have it here in Canada too.
http://www.bbb.org/sanjose/business-reviews/internet-services/google-in-mountain-view-ca-214105
coolloser said:
Better Business Bureau, we have it here in Canada too.
http://www.bbb.org/sanjose/business-reviews/internet-services/google-in-mountain-view-ca-214105
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Filled a complaint will see what happens next
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seems you would better got the phone and resell it by your own
I worked for a well known action camera company in the customer service dept before moving on to better things and this all sounds very familiar. That was our standard procedure for returns as well, so it is possible that it is something to do do with either UPS or the system they're using - I remember it was actually for service reps to cancel if the order had been processed, even if we escalated it. The 14 business days sounds about right too, although the support rep should cop a little flak there for not saying that instead of 2 weeks and not mentioning the possibility of delays.
I also remember moving to a new returns service (automated too funnily enough), which caused ridiculous delays - packages getting lost, getting sent to the wrong department, you name it.
Bear in mind that the rep is just as frustrated as you at this point - in scenarios like this we would constantly check up on the status and ask the manager to escalate it to shipping/accounts but our hands are tied.
Mention the possibility of legal action if you want, but you'll likely get pointed towards the T&Cs absolving the company of any fault.
I'm pretty confident I could name and shame the companies providing these services but sadly that'd breach the NDA I signed.
Good luck man.
I have been shouting that google is cheating u people and mods kept on deleting my thread. They had supply issue to they booked the order and now after 3 months when much better devices are in the market they are forcing users to buy them.
They even charged much for the old socs. When arms new designs were 1 month ahead.
So
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Kewl, no one cares.
hahahaha kept me entertained i laughed during my precalc class xD
- xelectronicax -
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xelectronicax said:
hahahaha kept me entertained i laughed during my precalc class xD
- xelectronicax -
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Lol precalc hahahah get on my level linear algebra
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