Please help just got my first android phone - HTC Sensation

Hello everyone just bought a cable from Amazon and it got stuck in my USB port and broke my new Phone and the online merchant said that he would send me a new cable but that wont fix my phone now I'm heart broken it took me two years to save so I can get a android phone and be part of the android community now I feel so lost please help by the way my new phone is that. HTC Sensation .. thanks for all your wonderful help and advice ..

So how has it broke ? Has it snapped off inside the phone ? Have you damage the pins ?
Show us some pics

if it is in warranty , you could try sending it in for repair under warranty by saying USB port came out when you unplugged it from charger .....
Sent from my HTC Sensation Z710e using XDA

Dude just call HTC and don't say anything about buying it used, just act as if you are the original owner. You should be able to get free repair or replacement phone.
Sent from my HTC Sensation 4G using xda premium

Warrior4Christ said:
Hello everyone just bought a cable from Amazon and it got stuck in my USB port and broke my new Phone and the online merchant said that he would send me a new cable but that wont fix my phone now I'm heart broken it took me two years to save so I can get a android phone and be part of the android community now I feel so lost please help by the way my new phone is that. HTC Sensation .. thanks for all your wonderful help and advice ..
Click to expand...
Click to collapse
call htc and LIE say that it happened with original usb cable.
hopefully they will fix it

Yeah if the device is still under warranty the warranty is totally transferable if the device is sold. Just contact HTC and they will probably ask you for the IMEI number and that will tell them if the device is still under warranty or not.

First off the phone is a month old and the USB port came out with the cable so I bought a battery charger but I wanted to modd my phone. It came from the united kingdom and I'm having a hard time getting through but I wont give up.. Thanks everyone for your input your all so awesome ...

Wow that suck how hard you pull that cord ???
Sent from my Sensation 4G using xda premium

I agree. Call and lie. Lol
Sent from my Sensation 4G using xda premium

Not very hard at all it was stuck..

Tried taking a photo but it wont show the port clearly enough to show the. USB part got pulled out sorry..
Sent from my NookColor using XDA

I agree with everyone else above! Call them and lie, they wouldn't know if your the original owner. If they ask for your receipt, just tell them you misplaced it cuz it was such a long time ago...
Sent from my Sensation 4G using XDA

Warrior4Christ said:
Hello everyone just bought a cable from Amazon and it got stuck in my USB port and broke my new Phone and the online merchant said that he would send me a new cable but that wont fix my phone now I'm heart broken it took me two years to save so I can get a android phone and be part of the android community now I feel so lost please help by the way my new phone is that. HTC Sensation .. thanks for all your wonderful help and advice ..
Click to expand...
Click to collapse
Whatever cable it is, it shouldn't be getting stuck in your htc sensation. Just call HTC and make a complaint and hope for the best.. If not visit the nearest HTC service center, or maybe the place where you bought the phone from?

I'm curious...could you tell us what cable you bought...and also...if possible the link to said cable...just so no one else would make the same mistake.

Bought the cable from Amazon it also came with a windshield phone holder the cable was the cigarette style USB charger

Is it micro USB or just regular USB?
Sent from my HTC Sensation Z710e using Tapatalk

wierd
That's quite weird .. u can try to remove the broken charger pin with a forceps if its stuck in the charging port ..
But if u damaged the charging port then u can call for a replacement

HTC will (NOT) fix or replace your phone. That type of fault is not covered under the warrenty it will be seen as it was fine when they sold it and the damage happened when you plugged in and unplugged the cable.
I work in a phone shop and get this problem in all the time , they used to replace the ports on Sonys but not any more.
The phone would be classified as B.E.R (beyond economical repair )
SORRY TO CARRY THE BAD NEWS.
you need a new phone as the charge port is attached to the motherboard. (Or someone who will replace it, most engineers won't, too costly)
Sent from my HTC Sensation XE using xda premium

It's. A micro USB thank you ...

Related

Chance to get bricked sensation xe cheap, yes or no?

Hi, i have a opportunity to get a sensation xe bricked in some way very cheap and i want to ask what you guys think about this. The person said he doesnt know what happened with the phone since he got it that way, but he said when he connects the charger the led blinks but the phone is not startable. What do you think, is this hardware or software brick and is it worth the risk to buy and attempt to fix?
thanks in advance.
It depends on what you mean by "cheap" bro..If it is software bricked, if you check this thread http://forum.xda-developers.com/showthread.php?t=1522351
they actually found a way to unblock the sensation. Its worth a try reading it before you buy. Cheers~ good luck to you bro.
by cheap i mean trading my optimus for it
sure it would be nice with a better phone without giving extra money, but on the other side i am not sure if its worth the risk
If you decide to go ahead with the trade take a laptop with the unbricking stuff and ask if you can try to unbrick it before going ahead wwith the trade. Unless the optimistic is a spare phone you no longer need, I wouldn't want to take the risk of trading it for an unusable/unrecoverable device
Sent from my HTC Sensation XE with Beats Audio Z715e using XDA
infexis said:
Hi, i have a opportunity to get a sensation xe bricked in some way very cheap and i want to ask what you guys think about this. The person said he doesnt know what happened with the phone since he got it that way, but he said when he connects the charger the led blinks but the phone is not startable. What do you think, is this hardware or software brick and is it worth the risk to buy and attempt to fix?
thanks in advance.
Click to expand...
Click to collapse
if the led blinks while charging phone is not bricked :/ try to go to fastboot if you cant turned on. theres a thread called SENSATION UNBRICK PROJECT. check that thread
Sent from my HTC Sensation Z710e using XDA
The LED is a pretty good sign, although if you go with the idea of trying to unbrick before trading, his mind might change

=)

Edit: was going to send back to htc and hope for a free repair. Accidently did the command of death and now its bricked LMAO!! anyways waiting on unbricking team to make their official release. thanks guys!
Hmmm no one else ran into this same problem? Any ideas at least?
Please to bribe devs they won't help you if you need help edit and take off bribe
Sent from my HTC Sensation XE with Beats Audio using xda premium
I had this problem with the volume down button. It would only work every other press, whether in the OS or bootloader. T-Mobile claimed hardware failure and sent me out a new phone (not even a refurb but brand new).
craven667 said:
Please to bribe devs they won't help you if you need help edit and take off bribe
Sent from my HTC Sensation XE with Beats Audio using xda premium
Click to expand...
Click to collapse
..dude it's not a "bribe", it's a reward you pleasant flower
MOD EDIT: Don't use that kind of language!
Behold_this said:
I had this problem with the volume down button. It would only work every other press, whether in the OS or bootloader. T-Mobile claimed hardware failure and sent me out a new phone (not even a refurb but brand new).
Click to expand...
Click to collapse
hmmm I didnt buy my phone from tmobile though Ill give it a try anyways.. however my volume up button doesnt work at all in the OS
All the more reason to get a replacement. Fyi I didn't buy from T-Mobile either! Your phone is covered by manufacture's standard 1 year parts and labor warranty. You just get it serviced through T-Mobile because it's a T-Mobile branded product. The warranty is 100% transferable.
hmm just got off the phone with them, they said I had to contact HTC directly, and they dont have any "warranty" information on my phone since it was not bought at tmobile.. I bought it on craigslist... but i didnt tell them that..
they basically said they couldnt do anything about it.. = (
Call back and talk to someone else. You unfortunately got a rep that didn't want to do their job. They can look up warranty info by imei number.
They did look up the warranty info, and told me they had no info for it... Just called HTC i think Im going to send them the device and see if they can fix it
Do you have a T-Mobile branded sensation? If yes, then trust me call back and talk to someone else. The warranty is transferable and when T-Mobile does the warranty you don't need to send in the device first because they will send you a refurb unit and return shipping box and label.

[Q] Does the tmobile check if the phone is rooted when sent for hardware problems?

The title says it all!!!
Yes they do. Just unroot it, its easy to do
Sent from my HTC Sensation using xda app-developers app
Depends , some said they check & some said they don't, if u whare Lucky they don't check for u
But mostly they check.
Sent from my Sensation
So what should i do if the hard ware problem is my usb port Soooo i cant unroot. Would they charge me if they find out?
Fcb107 said:
So what should i do if the hard ware problem is my usb port Soooo i cant unroot. Would they charge me if they find out?
Click to expand...
Click to collapse
Yes, defiantly they will charge u.
Sent from my Sensation
Adb over network
I also have a problem with my USB port but here is how I get around it! I'm still able to install any rom I want by using my SD card adapter. I download the rom I want to my computer, then plug in my SD card adapter to the computer with my SD card in it, now I can download anything I want directly to the SD card. When I'm finished I put the SD back in my device and flash my rom. Works like a charm. My SD card adapter is a dual card reader by socal trade and it was like 5 dollars! You can find them online. Also if you like you can charge battery with external charger too. My port still charges my phone but I can no longer use USB connection so this is the method I use. No real need to take phone back to Tmobile. Also you can order the part and have a local cell repair shop put it in. I did some looking, I ordered the part and my local shop charges 55 dollars to put the part in and said the phone will be finished in 3 hours. I've been short on money so haven't done it yet but those are some options for you. Since we have the same problem I thought I'd let you know what I've done to get around the problem! It works! Now I have no real urgency to get it repaired because I can use the SD adapter for everything I need and charge battery with wall charger if need be. I hope this post is helpful to you. Best of luck.
Sent from my HTC Sensation using xda premium

HTC repair is ****

I've sent my phone in to Htc for repair 4 times because every time it comes back to me it has new physical damage done by the repair engineers. I just got my phone back yesterday after it was showing some white lines across the screen but they weren't able to see the damage, now i'm asking for a replacement. I'm totally frustrated with this, its been going on for over a month now.Is there anything i can do to convince them to give me a new phone? Has this happened to anyone else?
lonegunman0 said:
I've sent my phone in to Htc for repair 4 times because every time it comes back to me it has new physical damage done by the repair engineers. I just got my phone back yesterday after it was showing some white lines across the screen but they weren't able to see the damage, now i'm asking for a replacement. I'm totally frustrated with this, its been going on for over a month now.Is there anything i can do to convince them to give me a new phone? Has this happened to anyone else?
Click to expand...
Click to collapse
That's why i try to never send the phone to "assistance". It happened 3 years ago with my nokia. I was forced to send it back 6 times!! Every time is came back with various damages made by stupid repair engineers. The 6th time, after talking with the "boss" of the offcial repair center, he was able to get me a replacement. But guess what. The re-used the same plastic cover they opened and slaughtered for months..half victory, but phone cover full of aesthetic damages...
addsfsds said:
That's why i try to never send the phone to "assistance". It happened 3 years ago with my nokia. I was forced to send it back 6 times!! Every time is came back with various damages made by stupid repair engineers. The 6th time, after talking with the "boss" of the offcial repair center, he was able to get me a replacement. But guess what. The re-used the same plastic cover they opened and slaughtered for months..half victory, but phone cover full of aesthetic damages...
Click to expand...
Click to collapse
Yeah I won't send it in again unless they give me replacement.
I was thinking of getting insurance and claiming after a few weeks.
Sent from my HTC One S using xda app-developers app
Yep I wouldn't trust them, after I bricked my sensation I tryed calling HTC to see if they could repair it but they wouldn't give me a quote or even a ball park figure, they wouldn't even give me a eta on how long it would take. The only thing they told me that the postage would be free. I never sent it in the end lol. Silly ****ers
Sent from my HTC One S using xda app-developers app
blackcell1 said:
Yep I wouldn't trust them, after I bricked my sensation I tryed calling HTC to see if they could repair it but they wouldn't give me a quote or even a ball park figure, they wouldn't even give me a eta on how long it would take. The only thing they told me that the postage would be free. I never sent it in the end lol. Silly ****ers
Sent from my HTC One S using xda app-developers app
Click to expand...
Click to collapse
How did you manage to brick your Sensation? lol
After trying s-off it lost its imei number and reading stupid tutorials on how to fix it and me being very impatient it went south for the winter here's a pro tip for you guys, if the guides not on xda, don't use it. It worked out in the end tho, my gf took it to the shop that I got it from and cried for a bit and they replaced it for an XE
Sent from my HTC One S using xda app-developers app
mine came back with a scratch once, was fine the second time
If HTC don't give me a replacement would contacting T-Mobile be of any help?
Sent from my HTC One S using xda app-developers app
well that's why they let you unlock the bootloader via htcdec so they know that you've voided your warranty. its worth ago giving t-mobile a call but i wouldn't be holding my breath.
I was told by them through email is that if u can get the phone back to stock with locked bootloader and everything is still working warranty is still intact I was gonna send in my 1s for Chipping but didn't their customers service sucks never buying another HTC
--------------
If you are new to xda please watch this video it'll help you out )
https://www.youtube.com/watch?v=JmvCpR45LKA&feature=youtube_gdata_player
Ok so HTC say that my issue 'colour banding' is a common LCD problem and they can't give me a replacement handset. So is there way to fix this myself?
Sent from my HTC One S using xda app-developers app
display ic jumper for htc one x
Please my htc one x does not display and it doesn't light up either I need a jumper for the display ic and backlight inductor or suitable alternatives cos d ic of htc one is not sold singly in my area. Please can any one help?
Isn't the one s screen a AMOLED display?
Sent from my HTC Desire C using xda app-developers app
Or just yolo it like I did and break off a SIM tray pin. Then they will be forced to give you a new phone or motherboard.
They sent me what appeared to be a brand new phone, locked bootlaoder, no scratches, no dents, damage. with new water damage stickers stickers and new IMEI Number. Or I just got lucky....
EDIT: IN NO WAY AM I RECOMMENDING YOU CAUSE PHYSICAL DAMAGE TO YOUR DEVICE.
darrelflin said:
Please my htc one x does not display and it doesn't light up either I need a jumper for the display ic and backlight inductor or suitable alternatives cos d ic of htc one is not sold singly in my area. Please can any one help?
Click to expand...
Click to collapse
This is the the one s forum, you should've posted under the one x forum. Also the one s has a super amoled screen whereas the one x has a super lcd 2 screen.
if you have insurance with tmo, then just claim it as lost. You're not going to get a new phone when they have hundred of refurb'd ONE S' they could give you.

[Q] Broken mini usb port

Hi, my USB port is broken on my phone, and I have rooted and installed cm10.1 on it, this means that I cannot send it in to be repaired(?) Do they make docks that I could use that use the pogo pins on the back of the phone if HTC wont take it in? Thanks!
mitchel0 said:
Hi, my USB port is broken on my phone, and I have rooted and installed cm10.1 on it, this means that I cannot send it in to be repaired(?) Do they make docks that I could use that use the pogo pins on the back of the phone if HTC wont take it in? Thanks!
Click to expand...
Click to collapse
Not for this phone. And I have to ask how you broke that? I've walked away many times with cord way to close to foot and the flies across room. And never broke that.
Sent from my HTC One XL using xda premium
If you wanna be ghetto about it you could get one of these
http://www.mugen-power-batteries.co...tc-one-x-x325a-at-t-htc-one-x-plus-black.html
It will make your phone big but it will allow you to use your phone.

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