[Q] How to solve WhatsApp and Viber issues in ICS & Sense 3.6 - HTC Sensation

Hi 2 all.
I've updated to ICS & Sense 3.6 yesterday. Not rooted or something, regular OTA update.
Well, I'm very very happy how my Sensation is working now, and really, there are no downsides as far as I can see.
But, I have 2 stupid issues with WhatsApp and Viber.
Before, on Sense 3.0 and GB in WhatsApp and in Viber I would see all the pictures from my contacts that uses those apps. Majority of contacts are linked to FB, and also their pictures, and that is working now generally, but in Viber and WhatsApp I dont see pictures from contacts that are FB linked.
Other contacts, that have contact picture, but not FB profile are shown normaly in Viber and WhatsApp?!
Second thing is that in Accounts & Sync when I go to Add Account I see Viber, but when I click on it it just opens Viber, and it is not added in Accounts & Sync.
Does anybody else have similar issues, and has anybody solved those?
Thnx.

I use viber but not whatsapp so this is a partial answer only.
I have the same issues as you mention with Viber. I contacted their support team through xda, and they are working on a solution. Apparently there are issues with how viber uses the android api, things went differently with GB and they are adapting them to ICS.
I must add that viber over both 3g and wifi sound good with the latest version to date.
Sent from my HTC Sensation using XDA

I fully agree, Viber is working great regarding calls over 3G/WiFi.
I hope they will fix this contacts/API issue on both apps.
Thnx man.

So do I...
I miss the sync the most
Sent from my HTC Sensation using XDA

Viber
Hi!
This is a member of the Viber R&D Team!
As mentioned before. We are aware to this issue, we have yet to incorporate Viber with the contact list of Android 4.x (ICS) . We are currently working on it and we hope to have good news soon!
If you have any question about Viber - please feel free to ask.
Thank you,
Viber Team

Viber Team said:
Hi!
This is a member of the Viber R&D Team!
As mentioned before. We are aware to this issue, we have yet to incorporate Viber with the contact list of Android 4.x (ICS) . We are currently working on it and we hope to have good news soon!
If you have any question about Viber - please feel free to ask.
Thank you,
Viber Team
Click to expand...
Click to collapse
Wow, This is good customer service!
Sent from my HTC Sensation 4G using XDA App

It's a duty to be here on XDA and help our users, no?

News?
Viber Team said:
It's a duty to be here on XDA and help our users, no?
Click to expand...
Click to collapse
Thank you for your attention!
Any news on this issue? On SGS3 the integration problem still exists.

XellossMetallium said:
Thank you for your attention!
Any news on this issue? On SGS3 the integration problem still exists.
Click to expand...
Click to collapse
We are working these days on a major new update for Viber that will hopefully be released within several weeks.
We recommend that you try that new update and see if the problem persists there. If so, please do let me know and we'll take a closer look at it.
We apologize for the temporary inconvenience.

Viber Team said:
We are working these days on a major new update for Viber that will hopefully be released within several weeks.
We recommend that you try that new update and see if the problem persists there. If so, please do let me know and we'll take a closer look at it.
We apologize for the temporary inconvenience.
Click to expand...
Click to collapse
Hello, Thanks for the update.
On version 2.2.3.109 which is better but still no integration of Viber with the native ICS contact list. Please can you tell me if there is a timescale when this may be done.
I have an Xperia, where Skype and even Tango contacts are integrated. for me its coming to the point when you need to start getting rid of Apps you do not use often. Viber does not have the advantage of video calls but is used by a lot of friends which is the big plus point.

@DocBrum -
Unfortunately, at the moment Viber does not integrate with Android's native contact list - this is known and we're trying to solve this issue. In future versions we hope to bring back this feature, and once we have news we'll let you and our Android users know.
We are aware of the inconvenience and we apologize for it.

Related

Viber beta tester

Has anyone try Viber?
Sent from my GT-P1000 using XDA App
Alvin Lai said:
Has anyone try Viber?
Sent from my GT-P1000 using XDA App
Click to expand...
Click to collapse
What is Viber ?
wackymix said:
What is Viber ?
Click to expand...
Click to collapse
VoIP
same as Skype and free call with Viper ID.
Hi,
This is a member of the Viber Dev Team.
If you have any questions regarding the app, let me know, and I'll give you all the info you need
Thanks.
Viber Team said:
Hi,
This is a member of the Viber Dev Team.
If you have any questions regarding the app, let me know, and I'll give you all the info you need
Thanks.
Click to expand...
Click to collapse
Hi Viber Team,
Registered for Beta-testing and installed the APK... can't go past the "enter your phone number and press 'Continue':" screen.
@noop
Tab, ACE , S2, Wildfire S
Viber is very similar to whatsapp. Unlike Skype, viber no need to sign in. Work like whatsapp. Been a while iPhone is having it.
Sent from my GT-P1000 using XDA App
After subscribing at http://eepurl.com/bW1Ln you simply need to wait several weeks from our invitation email. Once you get it, you will be asked to fill out a form verifying the same details as the original subscription, and then you will be sent to download the APK and complete your installation.
If you get the APK without following this exact procedure (in the *exact* same order), you will NOT be able to activate.
Our waiting list is long, so a little more patience is needed
Alvin Lai said:
Has anyone try Viber?
Sent from my GT-P1000 using XDA App
Click to expand...
Click to collapse
i am using for 3 days now on wifi and seems good sometimes echo and sometimes clear sound i guess depend on the connection.
did not using on 3g yet(no data plan sorry)
overall its nice app to have,need to support more devices.
Hi viber team,
i have been a viber beta tester for android for some time now.
its a great app!
but does not yet recognize international viber users from my contacts yet.
hope this is fixed soon!
dakim87 said:
Hi viber team,
i have been a viber beta tester for android for some time now.
its a great app!
but does not yet recognize international viber users from my contacts yet.
hope this is fixed soon!
Click to expand...
Click to collapse
There should be no problem recognizing users from other countries. Please specify what country you and your friend abroad live in, and provide me with the number FORMAT of both you and your friend.
Thanks.
i'm a viber beta tester in italy.
I'm using viber with galaxy tab. Works very good both in 3g or in Wifi. I can call viber user crossing platform. From Galaxy to iphone 4 and viceversa. Message works too.
Actually the only thing that not works "very well" is Notification Icon that suddenly re-appear even if i have select "no notification in status bar".
The autoupdate of Viber contact and the last one the calling popup that stay behind the opened application. If i'm on opera or other application i can hear the call ring but i have to close opera to see the viber application with button to answer or reject.
But i'm very satisfied of Viber as a beta.
Well its works great on my galaxy tab I have had only 3 crashes so far but that was when I was on froyo .... also before u update any of the viber beta update make sure u uninstall the old version or u will get force close ...
When will tablet version be added or would I say full supported if I may ask pls ??
Sent from my GT-P1000 using Tapatalk
Hi Viber folks!
I subscribed to beta few weeks ago.
I had an Archos 70it at that time, and app was not working
Now i changed to a Toshiba Folio 100, and would to try it again.
I just download the viber apk file, installed, but it is still not working (not start)... is it viber working just in presence of a phone module?
Because if so, it will be very pity! Besides, Skype and Fring works like a charm...
EDIT:
My toshiba Folio is mounting a 2.2 version of android...
I think i found what's the problem:
I got the confimation email for subscription, but never received email for download from Viber..
Viber Team said:
Hi,
This is a member of the Viber Dev Team.
If you have any questions regarding the app, let me know, and I'll give you all the info you need
Thanks.
Click to expand...
Click to collapse
Hi,
Thanks for developing such a great app... I love it.. and it's working fine on my Tab.. I do have a question though.. when will Viber support Bluetooth headsets?
thanks!
1. @riccardoroma - we are aware of the notification icon bug. we fixed that, and it will be implemented in the next beta version.
2. full support for tablet - we don't know yet. For now we are focusing on fixing general bugs with all devices, so it might take a little while.
3. @spino1970 - In order to activate Viber, you need subscribe to be a beta-tester, get the confirmation email, then wait (several weeks) for our INVITATION email. inside that mail you will have a form to fill, and only then you will be able to download the APK (if you get the APK without this process, you won't be able to complete your installation). We ask for your patience
4. About bluetooth - we haven't fully tested the integration of Viber with BT. it will work better and better in future versions.
I received an invitation for Viper test Android version from the Software installation has completed and test capabilities.
But when 2 days the SDCard and backup my entire file corrupt. And Viper application and SMS activation code are missing from re-flash ROM.
I would like to know how I can install this Viper application and send activation code for me again. And then I tried to downloading the Viper application from the email that was sent for me sometime.
>>> To download the beta version of Viber for Android, follow this link:
>>> h t t p : / / w w w . v i b e r . c o m / a n d r o i d - b e t a /
>>> Best Regards,
>>> Viber Team”
When you click a link appears registration page I've put information until then, it has text below.
>>> “The Viber Beta for Android can only be accessed with a single phone number.
>>> You will be able to use Viber with more numbers when it is officially released for Android.
>>> Thank you for your patience.”
@tivgnos
Try installing Viber and enter the exact same telephone number as the one you originally registered with.
Otherwise, I'm afraid there isn't really a way for me to help you other than subscribing to be a beta tester again
Ok, I already installed and received activation code.
re: invitation
hi! I subscribed to beta program 2 days ago.. When do I'll receive the invitation?
Thanks, and sorry for poor english, I'm Italian

[Q] [Synergy] ROM bugs

Hello Guys,
I just Switched over to the Synergy Rom and let me start off by saying this is one great ROM from some great Developers. Much respect to all the guys that got together in order to make such a strong ROM.
the only issues/ bugs i'm having are as followed:
People Widgets having force close issues upon opening of APP and stating this app does not exist anymore?
Facebook APP as well having force close issues before app even opens up?
HTC Facebook Account sync is having issues with contact which also cause issues with friends stream?
Has anyone run into these issues as well and possible solutions to them if any?
thank you guys for any support and assistance.
AL ROCK

[Q] About viber !

hi everyone
i have a problem with " Viber "
when i have activated the pro .. it's works so nice and everything is nice
but after 5 - 10 min .. it's said your account is detective !!
and i do activate my account again !!
what is the problem ?
and i don't know how to contact us " Viber "
I have a same problem because of my IMEI. My IMEI is changed to something generic, and there is many people with that same IMEI. Viber doesn't alow more then one account per IMEI (device).
So, check your IMEI under your battery, and compare it with one in OS.
Viber 2.1 will fix this issue
Check this thread: http://forums.miuiandroid.com/showthread.php?8916-Viber-issues&p=81780
Tenhi said:
I have a same problem because of my IMEI. My IMEI is changed to something generic, and there is many people with that same IMEI. Viber doesn't alow more then one account per IMEI (device).
So, check your IMEI under your battery, and compare it with one in OS.
Viber 2.1 will fix this issue
Check this thread: http://forums.miuiandroid.com/showthread.php?8916-Viber-issues&p=81780
Click to expand...
Click to collapse
lol
i have the same problem :S
me too my IMEI changed cuz i have flash " nexus Sense "
viber 2.1 when will it be released ?
Don't know, never asked for ETA. They need to implement other way for activation without use of IMEIs. Hope they will fix it soon
Sent from my Google Nexus S using XDA App
Hi everyone,
This is a member of the Viber Development Team.
This issue has been fixed on the upcoming version of Viber (should be released within the next few weeks).
If you have more questions feel free to ask me.
Thanks,
Viber.
Viber Team said:
Hi everyone,
This is a member of the Viber Development Team.
This issue has been fixed on the upcoming version of Viber (should be released within the next few weeks).
If you have more questions feel free to ask me.
Thanks,
Viber.
Click to expand...
Click to collapse
Thanks for this update! Can't wait...I've been missing Viber ...
@Tenhi - Thanks for the warm comment, happy to hear that

Viber and Sense 4

Does any one know to make viber works with sense 4 just like tango does?
i can link my tango contact with my phone contact and dial direct from the sense keypad but in viber i cant do it...
does viber dont play nice with sense like tango or skype?
upp
Sent from my Sensation XE with Beats Audio Z715e using xda premium
HTC Sensation
Hi,
This is a member of the Viber R&D team.
Viber also syncs your phone contacts automatically.
To call a Viber user you will have to go to your Viber app and choose the contact you wish to dial to.
If your contacts are not synced with Viber please uninstall/reinstall Viber to try again. Also, please try version 2.2 that should be release in the next few days and let us know if the issue has been solved.
Thanks,
Viber team
Viber does not yet sync with sense contacts. Dunno why... Any beta version that does it? I don't mind testing it...
Sent from my HTC Sensation XE with Beats Audio using xda premium
my contacts are in sync with viber..when I dial a number or choose a contact to call it will ask me to choose if I want to use sense or viber call..try to uninstall and reinstall..
Sent from my HTC Sensation XE with Beats Audio using Tapatalk 2
vernon092487 said:
my contacts are in sync with viber..when I dial a number or choose a contact to call it will ask me to choose if I want to use sense or viber call..try to uninstall and reinstall..
Sent from my HTC Sensation XE with Beats Audio using Tapatalk 2
Click to expand...
Click to collapse
What version are you on?
And I'm not convinced we're talking about the same thing, which is my bad. I now saw I used the term 'sync' while I mental 'link'. Linking contacts from Sense with Google, linkedin, Skype, Facebook etc works. And prior to ics it also worked with Viber, but not anymore...
Sent from my HTC Sensation XE with Beats Audio using xda premium
All,
Currently, on ICS (Android 4.x), Viber still does not integrate with the native contact list (which is what you referred to as "linking" the contacts).
This issue should hopefully be fully resolved in the upcoming version 2.2, released within the next couple of weeks.
Once available, we would love to get your feedback in order to assure that it's indeed working fine
For more questions, please feel free to contact me,
the Viber Team.
Hi everyone,
We are excited to announce that the long anticipated Viber 2.2 has just been released, and available for download!
Our new version contains many new features, improvements and bug fixes, the highlights of which are:
- Group Messaging
- Personal photos can now be added to your Contacts
- Time stamps for each and every message on your text conversations
- Custom backgrounds can now be assigned to your text conversation screen
- See when your friends joined Viber inside Viber's contact list.
And many more cool new featuers and enhancements
As always, we would love to receive feedback from you regarding the new version - your thoughts, problems you might have encountered, etc.
Regards,
the Viber Team
Viber Team said:
Hi everyone,
We are excited to announce that the long anticipated Viber 2.2 has just been released, and available for download!
Our new version contains many new features, improvements and bug fixes, the highlights of which are:
- Group Messaging
- Personal photos can now be added to your Contacts
- Time stamps for each and every message on your text conversations
- Custom backgrounds can now be assigned to your text conversation screen
- See when your friends joined Viber inside Viber's contact list.
And many more cool new featuers and enhancements
As always, we would love to receive feedback from you regarding the new version - your thoughts, problems you might have encountered, etc.
Regards,
the Viber Team
Click to expand...
Click to collapse
Still not integrating contacts like skype or facebook. Viber was good when I was using my sensation with sense3 at that time it was intigrating all contacts. But now its not with sense 3.6 or with sense 4
jasminthoria said:
Still not integrating contacts like skype or facebook. Viber was good when I was using my sensation with sense3 at that time it was intigrating all contacts. But now its not with sense 3.6 or with sense 4
Click to expand...
Click to collapse
Which contacts are you referring to?
You mean that it's not integrating with your native contact list? Meaning, you cannot make Viber calls by choosing contacts in the native phone contact list?
Viber Team said:
Which contacts are you referring to?
You mean that it's not integrating with your native contact list? Meaning, you cannot make Viber calls by choosing contacts in the native phone contact list?
Click to expand...
Click to collapse
I know I can not call viber contact from native contact. When I was using sense 3 before after installing viber it used to show me matching contact where I can link my native contact with viber same like Skype and Facebook. Now after changing to sense 3.5 or 3.6 I cannot add viber as account and its not synchronizing with my native contacts so can't link with native contacts.
Sent from my HTC Sensation XE with Beats Audio Z715e using xda premium
jasminthoria said:
I know I can not call viber contact from native contact. When I was using sense 3 before after installing viber it used to show me matching contact where I can link my native contact with viber same like Skype and Facebook. Now after changing to sense 3.5 or 3.6 I cannot add viber as account and its not synchronizing with my native contacts so can't link with native contacts.
Sent from my HTC Sensation XE with Beats Audio Z715e using xda premium
Click to expand...
Click to collapse
+1
I'm missing this feature since ICS upgrade. While Facebook, linkedin, Skype and many others are able to 'link's and merge contacts from different sources, viber does not.
As said, its like that ever since the ics upgrade. Close to a year
Sent from my HTC Sensation using xda premium
Awesome to hear about Viber 2.2! Will take it for a spin.
Raven2k said:
+1
I'm missing this feature since ICS upgrade. While Facebook, linkedin, Skype and many others are able to 'link's and merge contacts from different sources, viber does not.
As said, its like that ever since the ics upgrade. Close to a year
Sent from my HTC Sensation using xda premium
Click to expand...
Click to collapse
Thanks mate for your support I m not only one with this problem
Sent from my HTC Sensation XE with Beats Audio Z715e using xda premium
Generally, please note that at this stage we don't officially support custom ROMs with Viber. Running Viber on a custom ROM results in various side effects (sometimes total lack of functionality), but we can't afford to support all custom ROMs out there. We are continuously working to adapt Viber to more and more ROMS, but meanwhile - you might want to contact the ROM developer for further support - they may be able to resolve this issue.
Viber Team said:
Generally, please note that at this stage we don't officially support custom ROMs with Viber. Running Viber on a custom ROM results in various side effects (sometimes total lack of functionality), but we can't afford to support all custom ROMs out there. We are continuously working to adapt Viber to more and more ROMS, but meanwhile - you might want to contact the ROM developer for further support - they may be able to resolve this issue.
Click to expand...
Click to collapse
I believe that a custom rom has nothing to do with the problem of Linking Contacts - I've tried stock ICS, ARHD 6.7.1 - both do not allow me to link viber contacts with the contact list...
I believe you've mentioned some 2 weeks ago that this issue might be resolved in the 2.2 release - which I have. Am I doing something wrong? should I set some flag in the settings that I've missed?
@Raven2k -
As far as we know, HTC Sensation does not have an official ICS update. So essentially it is a Custom ROM (or you're talking about a different device here?)
We have received reports from users with official ICS (Nexus users, mostly) that the problem has been fixed.
Viber Team said:
@Raven2k -
As far as we know, HTC Sensation does not have an official ICS update. So essentially it is a Custom ROM (or you're talking about a different device here?)
We have received reports from users with official ICS (Nexus users, mostly) that the problem has been fixed.
Click to expand...
Click to collapse
Uhm... are you kidding?!
HTC not only released ICS for HTC Sensation (regular, XE & 4G) in Q1 2012, it also released its official kernel source.
And I'm talking about official OTA updates - my wife's Sensation is pure stock (never been rooted or anything) and it's on ICS 4.0.3 with Sense 3.6, Firmware version 3.32.707.10. Kernel is 3.0.16 from 9-MAR-2012.
Get you facts right mate
We really like Viber and we wish to use it the way we think it was meant to Linking contacts is a MAJOR thing for me, and I have a feeling I'm not alone in this...
EDIT: Thank god I took her phone to check it's exact version, downloading OTA update to FW 3.33 now... (Sure no major differences other than Radio and Ril and such, but still, better be on the most up to date FW)
EDIT2: From HTC servers for our beloved HTC Sensation: http://fotadl.htc.com/OTA_PYRAMID_I...1.50.401.1_release_252072fll6erqo75dsziua.zip
I just couldn't find the right link for the 3.33 (latest) version, but that's online for some time now...
Viber Team said:
@Raven2k -
As far as we know, HTC Sensation does not have an official ICS update. So essentially it is a Custom ROM (or you're talking about a different device here?)
We have received reports from users with official ICS (Nexus users, mostly) that the problem has been fixed.
Click to expand...
Click to collapse
Really then why I got HTC software update for sensation ICS 4 months ago?
As a software developer if you don't know that HTC got ics than its shame. Now I can't complain about why viber is not working because even you don't know ics is out for sensation long time ago.
Sent from my HTC Sensation XE with Beats Audio Z715e using xda premium
@Raven2k and @jasminthoria -
Excuse my confusion - I thought you were referring to a different HTC phone! You can even see that previously on this same thread we were acknowledging the fact that it is running ICS, and we even commented about it twice
Anyway - yes, Viber should integrate normally with your native contact list, and if this isn't the case even on our new 2.2.1 version, then I invite you to take a minute and report this issue to our Support Team at: http://bit.ly/ukGVJ0
In your ticket, please make sure to mention that ICS is an official ROM for your device. They will look into it and hopefully be able to find the source of the problem.

Problem WhatsApp video call

Can't see me in WhatsApp video calls, I look very large as if I had a zoom, someone with the same problem?
Yes I have the same problem and I sent back the phone to Realme, I just got the a new one and still have that issue. Please someone help !
if I'm not wrong in thinking, I believe it's down to the fact that WhatsApp records video in 9:16 aspect ratio on all phones as just standard. And then when you are viewing yourself, it's zooming in to fit your image onto a 9:20 screen. However, others should see it in 9:16.
I hope this makes sense and as far as I'm aware it's not a phone problem. It's just trying to fill your image onto the bigger screen but not wanting to stretch.
Best that I can offer is to fill the status bar as black to make the screen theoretically smaller.
I don't think it's any issue on Realme's side but WhatsApp use of needing to work on devices of all screens and sizes, if that makes sense.
- Josh
Same problem here.
Other people can only see a very zoomed part of that what i see myself.
Hope that Realme is gona Fix this soom.
Exactly the same here
+1
Yes but why it happens only in some x50 and not in oders? At first I didn't have this problem and now I have. I didn't update anything WhatsApp neither system.
Sent from my RMX2071 using Tapatalk
This is an Whatsapp issue !! Hope somebody at Whatsapp take an effort to adapt to the new video ratio soon.
On other viedeo chat apps like Duo, Instagram, Wire etc work fine
+1 here
Contacted WhatsApp sending screen shot and logs.
The answer is here:
Hi,
Thanks for your message.
Sorry for the inconvenience. We are aware of the issue and we are working on fixing it in a future update of WhatsApp. Unfortunately, we can't comment on any future release dates at this time.
WhatsApp Support Team
Yeah even I have raised a ticket and they stated that it will be fixed on a future update.
Ddaa24 said:
+1 here
Contacted WhatsApp sending screen shot and logs.
The answer is here:
Hi,
Thanks for your message.
Sorry for the inconvenience. We are aware of the issue and we are working on fixing it in a future update of WhatsApp. Unfortunately, we can't comment on any future release dates at this time.
WhatsApp Support Team
Click to expand...
Click to collapse
I also got this response.
same issue
Ramses512 said:
Can't see me in WhatsApp video calls, I look very large as if I had a zoom, someone with the same problem?
Click to expand...
Click to collapse
I just found out I have the same problem. Strange enough I see myself good in the mini window inside whatsapp, but the other person sees only the lower right quarter of the image, like it was zoomed in.
the workaround solution is you have to temporary downgrade your whatsapp version to the older version, i cannot remember which version, but i fix my video call issue.
the only problem of the version is the group call has limited to 4 instead of more.
hope it help.
X50 pro whatsapp issues
SY0901 said:
the workaround solution is you have to temporary downgrade your whatsapp version to the older version, i cannot remember which version, but i fix my video call issue.
the only problem of the version is the group call has limited to 4 instead of more.
hope it help.
Click to expand...
Click to collapse
Ok thanks, i will check that, in the meantime I'm using Google duo which works fine
SY0901 said:
the workaround solution is you have to temporary downgrade your whatsapp version to the older version, i cannot remember which version, but i fix my video call issue.
the only problem of the version is the group call has limited to 4 instead of more.
hope it help.
Click to expand...
Click to collapse
When you find the version number. Can you post it here as I prefer WhatsApp video calls compared to other services. Currently am using Instagram and it's annoying.
Xybertecnic said:
Ok thanks, i will check that, in the meantime I'm using Google duo which works fine
Click to expand...
Click to collapse
Yep, I prefer Google Duo too. Works fine, and Viber as well. WhatsApp just sucks.
Patch for this issue in the latest rom release. (RMX_2075_11_A.30)
tino1601 said:
Patch for this issue in the latest release of rom. (RMX_2075_11_A.30)
Click to expand...
Click to collapse
Yep, it's working fine now.

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