[Q] how to distinguish refurbished shift evo - EVO Shift 4G Q&A, Help & Troubleshooting

hi,just in time i have buy shift evo on the internet on my local country site (im from indonesia)
its cost 190USdollar .but when i start using this phone,i realize that half of button on hardware keyboard didnt working( q,w,e,r,t,y,p,g,and delete didnt working )..
the seller said that this is a new handphone,but im afraid i was deceived and i assume this is a refurbished phone but im not sure because the is no clue on the box
any other people now how to distinguish that a cellphone is refurbished or not?

suniselah said:
hi,just in time i have buy shift evo on the internet on my local country site (im from indonesia)
its cost 190USdollar .but when i start using this phone,i realize that half of button on hardware keyboard didnt working( q,w,e,r,t,y,p,g,and delete didnt working )..
the seller said that this is a new handphone,but im afraid i was deceived and i assume this is a refurbished phone but im not sure because the is no clue on the box
any other people now how to distinguish that a cellphone is refurbished or not?
Click to expand...
Click to collapse
Behind the battery my old refurb had a sticker...
Sent from my PG06100

suniselah said:
hi,just in time i have buy shift evo on the internet on my local country site (im from indonesia)
its cost 190USdollar .but when i start using this phone,i realize that half of button on hardware keyboard didnt working( q,w,e,r,t,y,p,g,and delete didnt working )..
the seller said that this is a new handphone,but im afraid i was deceived and i assume this is a refurbished phone but im not sure because the is no clue on the box
any other people now how to distinguish that a cellphone is refurbished or not?
Click to expand...
Click to collapse
Go to the phone and Dial ##786# . It will give you the Revese Logistics Support Menu. It will tell you the Refurbishment Status. Plus a bunch of other info.

drob311 said:
Behind the battery my old refurb had a sticker...
Sent from my PG06100
Click to expand...
Click to collapse
suniselah said:
hi,just in time i have buy shift evo on the internet on my local country site (im from indonesia)
its cost 190USdollar .but when i start using this phone,i realize that half of button on hardware keyboard didnt working( q,w,e,r,t,y,p,g,and delete didnt working )..
the seller said that this is a new handphone,but im afraid i was deceived and i assume this is a refurbished phone but im not sure because the is no clue on the box
any other people now how to distinguish that a cellphone is refurbished or not?
Click to expand...
Click to collapse
prboy1969 said:
Go to the phone and Dial ##786# . It will give you the Revese Logistics Support Menu. It will tell you the Refurbishment Status. Plus a bunch of other info.
Click to expand...
Click to collapse
thx i will try that,,

Let us know what you find out.

Related

has there been any development progress....

on downgrading or rooting rc30??? i would just like to kno...
thnx...ciao
Long story short, when there is a result, it will be all over. I would go so far to say as even if there is a small hurdle overcome... it will be the top thread on every Android forum.
Very true. I got screwed with a RC30 phone too, so I have to wait as well. I'm sure with time, someone will find a way. Of course if you don't like waiting, you can always buy a dev phone.
Or better yet get a replacement phone. I had a bum trackball on my old one, got my replacement and it came with rc29 on it. I'm now running rc30 rooted.
I'm past T-Mobile's grace period. Is it possible to get a replacement? My keys are all bashed in.
What was the cause of it, dropped it? If you dropped it then probably no chance. You can always call and ask them if there is anything they can do, its worth a shot! I had my old one since the g1 first came out and no problems returning it for me.
stats555 said:
What was the cause of it, dropped it? If you dropped it then probably no chance. You can always call and ask them if there is anything they can do, its worth a shot! I had my old one since the g1 first came out and no problems returning it for me.
Click to expand...
Click to collapse
T-Mobile support has been very bad to me. No I did not drop it, it came that way. And the screen squeaks.
coolbho3000 said:
T-Mobile support has been very bad to me. No I did not drop it, it came that way. And the screen squeaks.
Click to expand...
Click to collapse
well if it came that way, you had 14 days to return it.....
I would be willing to donate some cash to the fisrt person to crack the tc5-rc8
Uk phone for root. So pull your finger out and get a move on
Adam
korndub said:
well if it came that way, you had 14 days to return it.....
Click to expand...
Click to collapse
There's no limited 1 year warranty like on most electronics sold nowadays?
coolbho3000 said:
There's no limited 1 year warranty like on most electronics sold nowadays?
Click to expand...
Click to collapse
yea i have goten my phone replaced 3 times since i bought it. there is a 1 year warrenty. you just have to be nice and tell them your screen is broken. i said it would turn on but i would not see anything on the screen.
coolbho3000 said:
There's no limited 1 year warranty like on most electronics sold nowadays?
Click to expand...
Click to collapse
well yes there is a warranty, but if the keys are smashed in (probably physical damage) that warranty would be voided....
i know HTC has a 1year warranty if you look in your manual, and my problem is that my camera button isnt working at all and i do so want rc28 back as well,
BUT i got my g1 off ebay and i dont have a receipt so i dont know if they will take it any thoughts maybe someone who payed in cash could scan me a receipt,?
santaninja said:
i know HTC has a 1year warranty if you look in your manual, and my problem is that my camera button isnt working at all and i do so want rc28 back as well,
BUT i got my g1 off ebay and i dont have a receipt so i dont know if they will take it any thoughts maybe someone who payed in cash could scan me a receipt,?
Click to expand...
Click to collapse
I called them (HTC, T-Mobile said they couldn't help because I didn't have my original contract with them ) and they said they were going to "repair" my "problem."
So a repair won't do, a replacement is the only option for us.
coolbho3000 said:
I called them (HTC, T-Mobile said they couldn't help because I didn't have my original contract with them ) and they said they were going to "repair" my "problem."
So a repair won't do, a replacement is the only option for us.
Click to expand...
Click to collapse
well if you bought it off ebay, t-mobile has no obligation to replace it for you. that is a service for T-Mobile customers. you would need to speak to HTC directly.
korndub said:
well if you bought it off ebay, t-mobile has no obligation to replace it for you. that is a service for T-Mobile customers. you would need to speak to HTC directly.
Click to expand...
Click to collapse
HTC has an obligation to repair/replace the device under the 1 year warranty regardless of whether you bought the phone on or off contract. Problem is, you cant submit a claim directly through HTC, only T-Mobile.

T-Mobile, Warranty's, Refurbished Sensation!?

Thinking of getting a warranty on my phone, They told me it would cost me 20 dollars, and that I wouldnt be getting a "New" one it would be "Refurbished", I'm alittle outraged by that.. considering I signed on for another 2 years and bought the phone for $265.00.. My power button is sticking and I can't stand it.. is their anything I can do to fix this? The phone works just fine.. Minus the power button..
xamadeix said:
Thinking of getting a warranty on my phone, They told me it would cost me 20 dollars, and that I wouldnt be getting a "New" one it would be "Refurbished", I'm alittle outraged by that.. considering I signed on for another 2 years and bought the phone for $265.00.. My power button is sticking and I can't stand it.. is their anything I can do to fix this? The phone works just fine.. Minus the power button..
Click to expand...
Click to collapse
If its the power button, call HTC and get a new back cover. Tell them about the power button problem and they will send you a back cover free. You can get a 1 time replacement part on every part of our phone from them.
Lakeshow423 said:
If its the power button, call HTC and get a new back cover. Tell them about the power button problem and they will send you a back cover free. You can get a 1 time replacement part on every part of our phone from them.
Click to expand...
Click to collapse
I will do that, Are you sure that will fix the issue at hand though?
xamadeix said:
I will do that, Are you sure that will fix the issue at hand though?
Click to expand...
Click to collapse
It's worth a try. And if it doesn't solve the problem, you will have a spare (if they don't request your cc number/send your old cover back)
¤Roses are red,
Violets are blue,
And you lost the game¤
xamadeix said:
I will do that, Are you sure that will fix the issue at hand though?
Click to expand...
Click to collapse
I just opened up my phone to make sure and the power button is part of the back cover. I think it would fix your problem.
Lakeshow423 said:
I just opened up my phone to make sure and the power button is part of the back cover. I think it would fix your problem.
Click to expand...
Click to collapse
Alright cool, cause from what i see it's attached to the backpanel, maybe some junk got in there, I've tried locking the phone without the panel and it works fine, so it must be the backpanel
htc will send us a part of the phone if its defected? will it be free? cuz i barely got my phone for a week or so and the volume and power buttons are a little sticky and they are movealbe around. should i call and get a free backcover?
g1user101 said:
htc will send us a part of the phone if its defected? will it be free? cuz i barely got my phone for a week or so and the volume and power buttons are a little sticky and they are movealbe around. should i call and get a free backcover?
Click to expand...
Click to collapse
Yup they will. I got a extra backover in my drawer from them.
ha sorry to ask this, but what is htc's number? and when i call them, what do i say?
g1user101 said:
ha sorry to ask this, but what is htc's number? and when i call them, what do i say?
Click to expand...
Click to collapse
425-679-5318 They are in Washington. Tell them about the volume rocker getting stuck and/or falling off. Tell them you want a new back to fix the problem.
yeah they will send it got mine never use it just brand new in the pack
stupid lady told me that i had to send mine in first then they will send a new one to me. i cant do that. or provide a credit card with a dollar and i dotn have a card. they wont send it to me for free!
g1user101 said:
stupid lady told me that i had to send mine in first then they will send a new one to me. i cant do that. or provide a credit card with a dollar and i dotn have a card. they wont send it to me for free!
Click to expand...
Click to collapse
Try calling again you might get a different person. Tell them you can't be without your phone, you use it for buisness. If they still insist on you sending your cover first just keep arguing but don't be a **** lol.
Lakeshow423 said:
Try calling again you might get a different person. Tell them you can't be without your phone, you use it for buisness. If they still insist on you sending your cover first just keep arguing but don't be a **** lol.
Click to expand...
Click to collapse
i got to that part. she agreed with sending me the backcover first. but i had to provide a $1 on credit or debit. which i dont have one. i thought they would just send it for free without me giving them anything? and the number u posted in washington is closed. ha. their open mon.-friday only.
g1user101 said:
i got to that part. she agreed with sending me the backcover first. but i had to provide a $1 on credit or debit. which i dont have one. i thought they would just send it for free without me giving them anything? and the number u posted in washington is closed. ha. their open mon.-friday only.
Click to expand...
Click to collapse
That was before someone reported it to HTC as fraud. A bunch of users got one for no reason and someone decided to just tell HTC about it.
aNYthing24 said:
That was before someone reported it to HTC as fraud. A bunch of users got one for no reason and someone decided to just tell HTC about it.
Click to expand...
Click to collapse
so i cant get another replacement for free anymore? damn. it costs like 30 on ebay! and im only 16 so. haha
g1user101 said:
so i cant get another replacement for free anymore? damn. it costs like 30 on ebay! and im only 16 so. haha
Click to expand...
Click to collapse
Yeah not anymore. It sucks for people with an actual issue.
aNYthing24 said:
Yeah not anymore. It sucks for people with an actual issue.
Click to expand...
Click to collapse
f**k!! lol. i actually need it ha. i guess ill try to keep calling to get it for free. or find someone with a credit card and do the 1 dollar thing
g1user101 said:
f**k!! lol. i actually need it ha. i guess ill try to keep calling to get it for free. or find someone with a credit card and do the 1 dollar thing
Click to expand...
Click to collapse
How about your parents, or get a pre paid credit card and use that.
yep, after everyone found out you could get a free replacement people were calling HTC to get one even though they didn't need it. Now HTC requires you to put a CC on hold & send in your old one.

SIM Card Slot Pin Broken ):

Well I switched from an iPhone 4 to the Nexus S (Nexus S is better) but I used a micro-sim adaptor but when I took it out one day it took a pin with it. I called Samsung and they said they don't do repairs like that so where in Canada can I get this repaired? I would love any advice. Thanks!
- Ryan
Same crap happened to me. But I guess I got a little lucky cuz only half of the pin broke off, the other half I just bent up so it would touch the sim when it was put in. Worked for me. Idk if yours came off completely or partially like mine did
Sent from my Nexus S using XDA App
malikadnanm said:
Same crap happened to me. But I guess I got a little lucky cuz only half of the pin broke off, the other half I just bent up so it would touch the sim when it was put in. Worked for me. Idk if yours came off completely or partially like mine did
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
Well one of the pins is shorter and one is completely missing so I guess I was not as lucky as you haha. Do you think I could take it to somewhere like Best Buy and just pay to repair it? Or will I have to go to a speciality cell phone repair place?
Maybe try calling Samsung again that's f'ed up they can't repair there own product
Sent from my A500 using xda premium
BrianDigital said:
Maybe try calling Samsung again that's f'ed up they can't repair there own product
Sent from my A500 using xda premium
Click to expand...
Click to collapse
The person on the phone said as long as it's not physical damage they can fix it for free... which is ridiculous if you ask me because most people on this forum could fix any non-physical damage on the Nexus.
They told me to go to Rogers for some reason to get it repaired even though I said I got the phone as a gift and it was not from Rogers. I guess I'll try calling them again to see if I can get anyone more helpful.
RBSIS said:
The person on the phone said as long as it's not physical damage they can fix it for free... which is ridiculous if you ask me because most people on this forum could fix any non-physical damage on the Nexus.
They told me to go to Rogers for some reason to get it repaired even though I said I got the phone as a gift and it was not from Rogers. I guess I'll try calling them again to see if I can get anyone more helpful.
Click to expand...
Click to collapse
I'd check Craigslist, there's always shops that do these kind of fixes. There's plenty here in Philly so I'm sure there're some where u are
Sent from my Nexus S using XDA App
malikadnanm said:
I'd check Craigslist, there's always shops that do these kind of fixes. There's plenty here in Philly so I'm sure there're some where u are
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
I looked and sent out a few emails, not as many shops as I would have thought. I'm going to go to Rogers tomorrow just to see if they do fix things like this. It will surprise me if they do.
RBSIS said:
I looked and sent out a few emails, not as many shops as I would have thought. I'm going to go to Rogers tomorrow just to see if they do fix things like this. It will surprise me if they do.
Click to expand...
Click to collapse
Good luck man
Sent from my Nexus S using XDA App
Sorry for the bump but I still have not found a solution to this and I'm looking for any suggestions.
This is probably your best option right now:
http://forum.xda-developers.com/showthread.php?t=985733
Other than that, don't think anyone was able to find any replacement unit online.
RBSIS said:
The person on the phone said as long as it's not physical damage they can fix it for free... which is ridiculous if you ask me because most people on this forum could fix any non-physical damage on the Nexus.
They told me to go to Rogers for some reason to get it repaired even though I said I got the phone as a gift and it was not from Rogers. I guess I'll try calling them again to see if I can get anyone more helpful.
Click to expand...
Click to collapse
Lol yeah non physical damage so they will hard reset your phone for free. That sucks man
Sent from my Nexus S 4G using xda premium
Well after a long time of playing with it I manage to get the phone to read my sim by putting strips of tin foil on the contacts on the sim card. Disappoints me that I have to do this though and now the phone has no resale value.
I just got mine spoiled after returning from a holiday I've tried putting the copper thing back in place and slotting it back but it doesn't work. Now i have to wait till tomorrow to call Samsung support in hope that they will fix it if i pay money because my device has no warranty because it is from Australia and i'm using it in Singapore. Will they accept it to fix it if i pay for the repair?
And can anyone who used aluminium foil or anything to make it work post photos or videos on how to do it? I have no experience in soldering and stuff (15 years old) and i dont know how much foil to put there. Please help me!
RBSIS said:
Well after a long time of playing with it I manage to get the phone to read my sim by putting strips of tin foil on the contacts on the sim card. Disappoints me that I have to do this though and now the phone has no resale value.
Click to expand...
Click to collapse
Could you please post a video of how you put the strips in? or photos please. I have no idea how much to use and how to place them
yup! i agree plz post photos that we can help
I had similar problem with my Nexus S. I just went to Carphonewarehouse and told them that my sim is not being registering. They have fixed it for free but it took nearly 3 week.
Sent mine to samsung on monday 21st. he said 1-3 days so tomorrow will be the 3rd day which is the 24th. Hope i receive the call to collect it tomorrow. I miss my nexus
RBSIS said:
The person on the phone said as long as it's not physical damage they can fix it for free... which is ridiculous if you ask me because most people on this forum could fix any non-physical damage on the Nexus.
They told me to go to Rogers for some reason to get it repaired even though I said I got the phone as a gift and it was not from Rogers. I guess I'll try calling them again to see if I can get anyone more helpful.
Click to expand...
Click to collapse
Your post is kind of contradictory. You say they wont fix it for free. That suggests that YES they will fix it, but not for free. Which makes total sense, since you physically broke the phone yourself. That's not covered under warranty.
But then you go on to say they told you to talk to Rogers. Your post is very confusing.
Rogers is a carrier. If you have some sort of damage plan or replacement coverage they may help you. Otherwise, at best, they're just going to send it Samsung in the first place. More likely, they won't touch it.
Your options are to try to repair it yourself, try a local shop, or try Samsung again. I seriously doubt that they wouldn't repair it, for $$$.
Or get a 3rd party warranty. Although, that would be pretty unethical and possibly illegal, filing a claim for damage that occurred before you signed up for the plan.
shockem said:
Sent mine to samsung on monday 21st. he said 1-3 days so tomorrow will be the 3rd day which is the 24th. Hope i receive the call to collect it tomorrow. I miss my nexus
Click to expand...
Click to collapse
Did you get your phone repaired?
I am in the same boat buy I gave my phone to a local cell phone repair shop in toronto. its been two months and they still are looking around for the replacement part. I think i am gonna take the phone back and just try to sell it off
forpulse said:
Did you get your phone repaired?
I am in the same boat buy I gave my phone to a local cell phone repair shop in toronto. its been two months and they still are looking around for the replacement part. I think i am gonna take the phone back and just try to sell it off
Click to expand...
Click to collapse
Yeap they got it repaired within a week!

bought a dud note 3

hi guys new to the forum but really need your help!!
I bought a note3 of gumtree last night to which the guy said its unlocked to any network!, upon getting it home i discovered that it would not give me signal with my vodafone uk sim. so thiought ok then it must be locked to o2 as guy said thats what he used in it, so ordered an unlock phone to only discover its a chinese model although it is an orignal note 3 but i cant use any uk sim in it!! i really need some help how to get this sorted as i spent alot of money on this phoen and now feel gutted and angry, i tried phoning guy back etc but no reply!! so looks like im on my own! is there a way of putting uk software on this phone making it take uk sims? please be gentle with me as havent much clue about firmwares etc thanks
did you buy from his house? if so knock on! Also may be worth trying a o2 sim? Do you have the model number?
ratcom said:
did you buy from his house? if so knock on! Also may be worth trying a o2 sim? Do you have the model number?
Click to expand...
Click to collapse
hi no i met him but i know his postcode and car so worst comes to worst it will be sorted. model number on phone is sm-n900
Thats the International Exynos version if I'm not mistaken, so all is not lost .... but confirm that number with the sticker and in the settings also may pay you to boot it up into download mode just to be really sure :fingers-crossed: As for the sim card not working I think thats just a case of a blacklisted phone but tbh I'm not aware of any network selling the exynos version in the UK so not sure why it would be blacklisted?!?
big g 1979 said:
hi guys new to the forum but really need your help!!
I bought a note3 of gumtree last night to which the guy said its unlocked to any network!, upon getting it home i discovered that it would not give me signal with my vodafone uk sim. so thiought ok then it must be locked to o2 as guy said thats what he used in it, so ordered an unlock phone to only discover its a chinese model although it is an orignal note 3 but i cant use any uk sim in it!! i really need some help how to get this sorted as i spent alot of money on this phoen and now feel gutted and angry, i tried phoning guy back etc but no reply!! so looks like im on my own! is there a way of putting uk software on this phone making it take uk sims? please be gentle with me as havent much clue about firmwares etc thanks
Click to expand...
Click to collapse
A little late but you might also need to learn to read stuff - like this:
http://forum.xda-developers.com/showthread.php?t=2574886
You got screwed over, sorry!
Sent from Note 3 SM-N9005
big g 1979 said:
hi guys new to the forum but really need your help!!
I bought a note3 of gumtree last night to which the guy said its unlocked to any network!, upon getting it home i discovered that it would not give me signal with my vodafone uk sim. so thiought ok then it must be locked to o2 as guy said thats what he used in it, so ordered an unlock phone to only discover its a chinese model although it is an orignal note 3 but i cant use any uk sim in it!! i really need some help how to get this sorted as i spent alot of money on this phoen and now feel gutted and angry, i tried phoning guy back etc but no reply!! so looks like im on my own! is there a way of putting uk software on this phone making it take uk sims? please be gentle with me as havent much clue about firmwares etc thanks
Click to expand...
Click to collapse
I am just wondering why you didn't insert your sim in the phone before you paid the jerk
sent from my iPhone 6s 64gb 5.7inch Super Oled screen and spen
So, is it confirmed fake or not? If it wasn't fake maybe region unlock by Chainfire could fix it, but most likely is a fake.
pete4k said:
So, is it confirmed fake or not? If it wasn't fake maybe region unlock by Chainfire could fix it, but most likely is a fake.
Click to expand...
Click to collapse
hi the phone is geniune but from the chinese region so its not fake so how would i go about getting a new firmwire on it or something so i can use the uk sim in it or perhaps getting this rooted/? whatever that means
big g 1979 said:
hi the phone is geniune but from the chinese region so its not fake so how would i go about getting a new firmwire on it or something so i can use the uk sim in it or perhaps getting this rooted/? whatever that means
Click to expand...
Click to collapse
Goto settings>general>about device. Screenshot and post here.
If it is genuine as you think and I hope it is. Then you can still get it to work in the UK mate.
Try connecting the phone to the the Samsung software called kies. See what it tells you on there and report back. Also hold vol down + home button + power button at the same time. This should bring you into download mode. Let us know what it says on the screen there
Sent from my SM-N9005 using Tapatalk
alom5 said:
If it is genuine as you think and I hope it is. Then you can still get it to work in the UK mate.
Try connecting the phone to the the Samsung software called kies. See what it tells you on there and report back. Also hold vol down + home button + power button at the same time. This should bring you into download mode. Let us know what it says on the screen there
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
please see screenshot as requested the other thing which i tried in the above post vol down + home+power did work?
big g 1979 said:
please see screenshot as requested the other thing which i tried in the above post vol down + home+power did work?
Click to expand...
Click to collapse
You have to power the phone off before you do the button combo.
Sent from my SM-N9005 using Tapatalk
celderic said:
You have to power the phone off before you do the button combo.
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
You don't have to power the phone before you do the button combo.
Hold they buttons down in that order and they phone will restart.... But keep holding the buttons and it should go into download mode.
Looks like a genuine... But just to be sure go into download mode....
Sent from my SM-N9005 using Tapatalk
Did you pay full price? (Or something close to it)
Or was it half price from the trunk of a car?
just got it confimed its fake!!! totally gutted ~£330 down the drain
big g 1979 said:
just got it confimed its fake!!! totally gutted ~£330 down the drain
Click to expand...
Click to collapse
How did you confirm it.?
You know where the guy is from so at least you can do something about it ?
Sent from my SM-N9005 using Tapatalk
I downloaded a genuine galaxy app from play store which tells u what things should be against what they actually are
Id take your new expensive paperweight back to where you got it and kindly throw it through the window. Then I think I'd be in jail for gbh for the night. .
I hate these scum bags that do this kind of thing. People work hard to be able to buy these gadgets and it's crushing when it turns out your a mug.
Sent from my SM-N9005 using xda app-developers app
Out try running antutu test. That will tell you
Sent from my SM-N9005 using Tapatalk

Galaxy s8+ showing lines on the top part of the display. I really need help

I have had my s8+ for 2 weeks now and i just found out recently that sometimes, it shows some white lines ( i think there were some pink and green ones aswell ) on the top part of the screen. They used to show up while watching movies/Youtube videos and last night i saw them on the home screen and in the settings ( this time they were black ). I googled the problem and there was no one complaining about it. I just hope its a software problem as i do not have waranty nor money to get another phone.
What could be the problem? Thank you in advance.
What ROM are you using?
codabrink said:
What ROM are you using?
Click to expand...
Click to collapse
Running stock. No root, no nothing
Why would you not have a warranty? They are covered for one year for defects.
mjones73 said:
Why would you not have a warranty? They are covered for one year for defects.
Click to expand...
Click to collapse
The phone was not bought from a store but from someone who got it and didnt want it so i got it cheaper. It wad brand new though ( but didnt have waranty )
Contact Samsung. As long as it's not user inflicted, those kind of defects are factory covered.
Regardless of where you bought it.
alexandruandreipetrea said:
The phone was not bought from a store but from someone who got it and didnt want it so i got it cheaper. It wad brand new though ( but didnt have waranty )
Click to expand...
Click to collapse
Shouldn't matter. Who's your carrier? I had an LG G2 I bought used many years ago that developed a screen problem, Verizon replaced it no questions asked.
mjones73 said:
Shouldn't matter. Who's your carrier? I had an LG G2 I bought used many years ago that developed a screen problem, Verizon replaced it no questions asked.
Click to expand...
Click to collapse
It was unlocked. Im on Vodafone but i dont know how could they help me as i dont have any documents or reciepts.
alexandruandreipetrea said:
It was unlocked. Im on Vodafone but i dont know how could they help me as i dont have any documents or reciepts.
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You should contact Samsung customer support.
Definitely if you are in the UK they just use your manufacture date plus 3 months as proof of warranty.
lynxblaine said:
Definitely if you are in the UK they just use your manufacture date plus 3 months as proof of warranty.
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Well...i am not from UK. There are no stores in here that will just take my phone and fix it. All i wanted to know is if anyone had this problem and if its a software problem or the display itself...
sounds like a display issue, usually bad connection or faulty display driver (hardware driver), only fix is new screen
Where are you from?
lynxblaine said:
Where are you from?
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I am from Romania
alexandruandreipetrea said:
I am from Romania
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Your device very likely has a hardware problem. This won't get better, and may deteriorate. With that said, it's also very likely that Samsung will repair it for you at no cost. But you'll likely be without a phone for two to four weeks. I'd suggest contacting Samsung, then making arrangements to get by while your phone is gone. Pick up a used device somewhere?
Even if the phone was from the UK or somewhere else (not stolen) you could get this fixed by calling Samsung. If you continue to say you can't contact Samsung all I can surmise from that is that you obtained the phone illegally. EU Warranty is 2 years you have definitely got warranty.
lynxblaine said:
Even if the phone was from the UK or somewhere else (not stolen) you could get this fixed by calling Samsung. If you continue to say you can't contact Samsung all I can surmise from that is that you obtained the phone illegally. EU Warranty is 2 years you have definitely got warranty.
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The phone was not stolen for sure and i did not say i cannot contact Samsung. Il try my luck. Thanks for the tips.

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