Related
(This is not device specific errors.)
HTC HD7, used for 2 months. From 2 days ago. basically stopped connecting to WiFi networks with NEW names. As soon as taping on the new network, it goes to 'connection unsuccessful' error instantly. (Not even trying to connect), while my other devices working fine on these networks. The phone is actually able to connect to any other wifi network it had previously remembered (SSIDs like linksys, netgear, even other hotel wifis, coffee wifis,). I have tried at least 10 different new wifi network, the phone simply refused to connect..
Note with 'secured network', phone asks for a password, but as soon as taping 'done', error message appearing straight away (connection unsuccessful, note, if typed wrong password, does give a different error, 'invalid password') and ask to retype password. Note, this is not due to wrong password, the password has been thoroughly tested.)
Any ideas?? I have been travelling a lot with my phone these two months. Like 10 different cities...imagine the number of wifi profiles saved in my phone?? like 100+?? The windows phone give up on me?? Comeon....my iphone has not done that in 3 years....
Additional note, the tested networks are 802.11b/g not n. So should be fine......
Since this HALF BUILT windows phone 7 SW does not have other useful menus that allow me to explore a bit further in the phone. All I can do is just restart wifi, phone.....I do not want to reset..BTW, the SW does not offer reset setting option...only reset whole phone.....?
Possible solution:
1. I have read through this forum. Looks like it is possible to play with the registry files (to remove some of the wifi profiles)?
2. When I get home, I will change my home router to the SSIDs that the phone might have connected to and delete them when they pop up to free some space. This way, I should be able to verify my theory!
If you long press a remembered wifi profile, you get the option to delete it
Yes, of cuz. But u have to let the remembered network to appear in your list in the first place? How do you do that when u r travelling around?
This is just ridiculous.
I am seeking methods outside what I mentioned above.
Waiting for someone to help here...
I have tried to change my home network SSID to those the phone had previously remembered and made some discovery.
Basically the phone is able to connect to thos old SSID given they are unsecured. I was also able to delete those profiles...
However, here is the however, after deleting several old profiles, I still was not able to connect to new wifi network...And what was worse, after restarting the phone, I cannot connect to the previous SSID I have just deleted....
Basically, the phone has stopped accepting new Wifi profiles....This is some serious software bug.
A SW that is full of BUG and no fixes and no one cares...
OaG_sGm said:
A SW that is full of BUG and no fixes and no one cares...
Click to expand...
Click to collapse
I imagine Microsoft tech support would care if you called them.
The only thing you can try is to hard reset.
Sent from my OMNIA7 using Board Express
OaG_sGm said:
A SW that is full of BUG and no fixes and no one cares...
Click to expand...
Click to collapse
I didn't realize we worked for MS. Like most severe smartphone problems, you need to hard reset. If you talk to MS support they will tell you that, if you call the OEm, they will tell you that as well.
edit: and how do you know this isn't device specific?
The OP is correct. There is no way to delete remembered wifi networks without actually being in its vicinity. I have had this problem. Sometimes, a soft reset fixes the problem. Other times, I delete the network, then try reconnecting. Other times, if the router is accessible, a quick power rest fixes the problem. Also, sometimes, connecting to another network, deleting it, and then reconnecting back to the desired network solves the problem.
However, there are times that the wifi simply refuses to connect no matter what.
This looks more like an software problem. But I should not have said it is not a device specific problem 100%.
Till today, I have used Tune to backup my pictures...but have not decided to reset it yet. Cuz a lot of things need to be manually restored..
I think I will wait for the first important update come out and see if that fixes anything.
All of these arises because the OS is like a rush job, a lot of functions and menus simply does not exist.....
My phone still refuses to connect to ANY NEW wifi network. Including the one it remembered (if I delete them)
This problem has not been solved still. Just wondering is any body else having the same problem?
just ride off wp7, go for android htc desire hd,this thred will go for soooooooo many pages until you get solved your problem.please dont waist your time here like me.
This problem has been FIXED with March update!!! Now the phone runs faster and there are heaps of apps. Now I am waiting for flash and skype api etc...
My HD7 worked without issue from the beginning of the year til around a month ago.
All of a sudden, my WiFi became extremely unreliable, sometimes taking an overly long time to recognise or connect to an obvious access point, sometimes finding none at all.
After I do manage to connect wirelessly, I see no speed increase in data transfer to suggest that the phone is even using the wireless link. Web pages sometimes load slower than over 3G. I had read that HD7s have trouble using certain WiFi protocols and adjusted accordingly, but the workaround was to no avail.
Additionally, once WiFi has been selected, I cannot switch it off. I am 'locked out' of the WiFi settings page. When I tap it in the menu it responds as if I've nudged it but it cannot load. The only solution is to remove the battery. On occasion, this stuck WiFi has also caused the capacitive buttons, camera and power switch to become inactive. Curiously, touch screen function seems unaffected.
I thought maybe this issue was tied to corrupt settings with my hub, but changing SSID / WEP key etc etc on my router hasn't fixed the problem, and connection to other open WiFi signals jam the phone just as badly.
I upgraded to Mango in the hope that a fresh OS update may 'rejig' my wireless settings into working, but again, no joy.
Anyone experienced anything similar? My final options seem to be factory reset the handset to see if that solves the issue, or return the handset to O2. (Both involve losing all my data, game saves, application data AND the recently delisted SW: Battle for Hoth permanently.)
Anyone got any other thoughts?
*EDIT* After a bit more research, I found that even when the phone has connected to a WiFi source, by turning Operator Data Service off, you can see that the WiFi service is in fact not doing anything.
I braved a factory reset, managed to whack WiFi on no problem, browser ran at appropriate speed, then everything crashed as per usual, I couldn't connect to the marketplace and had to pull the battery in order to use any of the capacitive buttons. I guess it was a hardware issue individual to my phone after all.
Guess I'll give O2 a ring sometime soon to sort a replacement. Not looking forward to losing all my game progress though it has to be said.
bro i m having the same exact problem havent find any solution yet i even tried to copy and replace the wifi files from another clean htc hd7 but useless when i upgraded to 7740 the wifi worked perfectly for 1 night only then at the morning it stopped working, everything else works great. my theory says that its not a hardware problem cz i used internet sharing which uses the wifi adapter (if i m right) so its a software I GUESS
soufano21 said:
bro i m having the same exact problem havent find any solution yet i even tried to copy and replace the wifi files from another clean htc hd7 but useless when i upgraded to 7740 the wifi worked perfectly for 1 night only then at the morning it stopped working, everything else works great. my theory says that its not a hardware problem cz i used internet sharing which uses the wifi adapter (if i m right) so its a software I GUESS
Click to expand...
Click to collapse
I had the same problem as well, couldn't connect, got to the point where even the power button stopped responding. Hard resets would only help for a short time and enabling WIFI would never connect right and eventually get me back to the same problem. I then got a replacement device, but it's not much better, I still can't connect to any WIFI, but at least it's not freezing up on me. My solution thus far has been just to avoid turning on WIFI if at all possible, but it's far from a perfect workaround. I'm guessing it's the HTC WIFI driver that's got issues.
i got similar problem.. send phone to service problem was "circut board"
replaced working fine...
when i was using wifi my phone was freezing some menus stop working and i have to remove battery
Hi guys
I'm well known for being quite wordy. I'll try to keep it short with this one. Summary: my data stream is interrupted, apps don't get or lose connection.
Network situation:
Signal strength ok up to excellent (~75-90dBm). Technology usually UMTS/HSPA, problem also occurs on GPRS/EDGE though. Happens when stationary but equally when on the move.
Devices affected:
HTC DesireZ, Samsung Galaxy Note, Samsung Galaxy SII, Motorola Defy, HTC Desire HD. Occurred first when I was using the DesireZ but is still happening now on the Galaxy Note.
Issue/problem description:
Despite the steady and good connection to the network and of course an open data connection - we speak of Android - the actual data flow seems to be/get interrupted all the time.
When I hit a window of "data deadness" the browser doesn't load pages, online-apps refuse to work showing a spinning busy/wait indicator and eventually timing out, Maps doesn't load content, Tapatalk throws an error, in short: any online bound activity comes to a halt, despite the connection being "up".
Bad issue: when at some point the timing is really bad, GMail push gets interrupted. Worst issue: GTalk is unable to stay online. Basically whenever I load/bring to foreground GTalk, it has to reconnect. It also loses connection though when in foreground. Wake up the device, GTalk greys out the contact list and first has to reconnect. This can happen after 5 minutes, but also several times within a minute. There is no indication of any interruption or error, data just doesn't flow.
I discussed the issue several times with my providers network engineers, they are unable to help at this point. They observed my device and are happy to report that wherever I was, I had good signal and am usually connected to their HSPA network. No anomalies. The engineer yesterday said they rebooted all antennas around where I am the most, they all rebooted and came back up without any error, so their network seems to be fine, from his perspective. Since it does not only happen to me, but to several friends and relatives, and on several devices, at very different locations (one friend lives 150km away) it must be something they changed in the network. The outages don't happen when connected via WIFI, Talk is rock-solid then, they also don't happen when using another operator. One friend even tested with a pre-pay card from another operator in another country: stable connection, all the time.
So what I'm looking for is some kind of a possibility to collect logs, network data, anything to somehow try to pin down the issue and solve it. It's not like the operator is unwilling to help, he said he is just running out of options. And since it works brilliantly via WIFI, on other operators and did work for years on my operator until last August/September-ish, it must somehow be solvable. It's not the services, it's the network.
Anyone any options or ideas? Maybe an insider which has an idea what it could be?
#Tapatalk #Galaxy Note
I have the same problem
Sent from my GT-S5670 using xda premium
Bump
Does anyone know of a possibility to steadily log network connectivity, data streams/flow, network stability or interruptions? It is turning me crazy and I don't know how to help my network provider help me. Duh...
The signal strength indicator will usually change colors when a internet connection is lost or being established. I believe the default colors are green for connected or grey for disconnected. On Motoblur its blue for connected and white for disconnected so the colors may very.
When it drops is the indicator changing colors or is data just dropping?
...not on Samsung-ROM's. The ability is not implemented in Samsung-ROM's.
I was running Cyanogenmod on a DesireZ, where the indicator is implemented. I also suffered the same problem on the DesireZ. The indicator never changed.
As described above, the data connection to the network is up constantly, indicated by a never-changing G, E, 3G or H+ indicator. Signal levels are good or excellent. There is no feedback by the system or obvious indication that the connection is interrupted. I do notice it only by (online) apps suffering a time-out situation, usually only when actually in use and in front. As for example:
- (mentioned) Talk having to re-sign in when being brought to front all couple minutes.
- (mentioned) GMail losing server-connection and push-capability.
- (mentioned) When trying to browse a page in the browser.
- When pulling up a train table on the public transport app.
- When buying a "mobile-ticket" in the same app, often while verifying my CCard details.
- (mentioned) When browsing various forums with Tapatalk.
- Trying to load videos in YouTube app.
Uuuhm... running out of examples
So I've had my m8 since launch, about May of 2014. I've never once had a problem with my wifi, until last week. All of a sudden, I noticed all of my wifi connections (home, work, etc) are all extremely slow. Speed tests are barely getting 1mbps down or up, and the test itself is very erratic, bobbing up and down the whole time. All my other devices are fine, and nothing with any of my wifi connections has changed. I uninstalled about 3 apps that I had installed within the last month, with no change. Verizon sent me a replacement m8, and I got it yesterday, loaded up all my stuff, and low and behold, still slow wifi.
After talking with numerous Verizon techs, they can't solve it, even after multiple factory resets. However, this morning I saw a post while googling it, not an m8 but still android. They said that if Bluetooth is on, but not connected to a device, it could cause issues. So I turned my bluetooth off, and speeds were perfect, getting exactly what my internet connection is. Turned it back on, and back to 1mbps.
So one, why is this happening? I've read that the bluetooth and wifi antennas are the same, and that could cause interference, but it should not be this bad. Second, why did this just now all of a sudden start? I didn't usually leave bluetooth on, but I got a new car about 3 months ago, and decided to leave it on to automatically connect when I'm driving. But it was fine until last week, why the change?
Have you discovered anything new? I've had my Verizon m8 since April 2014 and have always left bluetooth on for my fitbit to sync. I only recently started having problems and can't identify any recent update that happened this month that would cause it. When bluetooth is on and a device is connected my wifi performance is very slow - 100+ ms ping, 1-2Mbps up/down doing a speedtest. Turn bluetooth off and speed test again then wifi performance jumps to 20Mbps up/down with 12ms ping times to the same speedtest server.
I have factory reset my phone 3 times, changed wifi channels, tried 2 different routers and 1 access point. None of the wifi changes affected speeds until bluetooth was turned off. It seems to be a little quicker 3-5 Mbps with bluetooth on and no devices paired but still that's not acceptable.
sitlet said:
So I've had my m8 since launch, about May of 2014. I've never once had a problem with my wifi, until last week. All of a sudden, I noticed all of my wifi connections (home, work, etc) are all extremely slow. Speed tests are barely getting 1mbps down or up, and the test itself is very erratic, bobbing up and down the whole time. All my other devices are fine, and nothing with any of my wifi connections has changed. I uninstalled about 3 apps that I had installed within the last month, with no change. Verizon sent me a replacement m8, and I got it yesterday, loaded up all my stuff, and low and behold, still slow wifi.
After talking with numerous Verizon techs, they can't solve it, even after multiple factory resets. However, this morning I saw a post while googling it, not an m8 but still android. They said that if Bluetooth is on, but not connected to a device, it could cause issues. So I turned my bluetooth off, and speeds were perfect, getting exactly what my internet connection is. Turned it back on, and back to 1mbps.
So one, why is this happening? I've read that the bluetooth and wifi antennas are the same, and that could cause interference, but it should not be this bad. Second, why did this just now all of a sudden start? I didn't usually leave bluetooth on, but I got a new car about 3 months ago, and decided to leave it on to automatically connect when I'm driving. But it was fine until last week, why the change?
Click to expand...
Click to collapse
I too have had bluetooth on for months to be able to connect to my car, never had a problem until about a month or so ago. I did two factory resets, and everything seemed to work fine, but after a day or so, when all my apps were back on the phone, it would start up again. I have a hard time believing a specific app is doing this, unless it was one of the HTC Home updates or something.
Verizon sent me a replacement M8, I got all my apps on it, and the same thing, after a day or so it's super slow with Bluetooth on, horrible ping and less than 2mbps down and up.
So then I contacted HTC directly, did all their troubleshooting, factory reset, and it's still there. They sent me a replacement as well. I turned it on, but did not put my sim into it. I spent 2 days with it, and only downloaded the Speedtest app, nothing else. Speeds are fine with bluetooth on. I then downloaded the rest of my apps (I actually do have quite a few apps, so if it's one of them it will be a pain to figure out which one). It's been two days now and speeds are still good with bluetooth on. Later today I'm going to offically move over to this phone and put my sim in it.
It's just really frustrating to keep turning bluetooth off and on again, and there should be no reason for this to be happening out of the blue all of a sudden.
sitlet said:
I too have had bluetooth on for months to be able to connect to my car, never had a problem until about a month or so ago. I did two factory resets, and everything seemed to work fine, but after a day or so, when all my apps were back on the phone, it would start up again. I have a hard time believing a specific app is doing this, unless it was one of the HTC Home updates or something.
Verizon sent me a replacement M8, I got all my apps on it, and the same thing, after a day or so it's super slow with Bluetooth on, horrible ping and less than 2mbps down and up.
So then I contacted HTC directly, did all their troubleshooting, factory reset, and it's still there. They sent me a replacement as well. I turned it on, but did not put my sim into it. I spent 2 days with it, and only downloaded the Speedtest app, nothing else. Speeds are fine with bluetooth on. I then downloaded the rest of my apps (I actually do have quite a few apps, so if it's one of them it will be a pain to figure out which one). It's been two days now and speeds are still good with bluetooth on. Later today I'm going to offically move over to this phone and put my sim in it.
It's just really frustrating to keep turning bluetooth off and on again, and there should be no reason for this to be happening out of the blue all of a sudden.
Click to expand...
Click to collapse
Strange issue, but from how you described it, it must be a 3rd party application. What I would do in this situation, is do the factory reset, and download 5 apps at a time. Until you narrow it down to the 5 apps that are causing the issue, then you can narrow it down much easier out of the 5 applications. A pain, yes. but once you figure out the app that's causing the issue, you may decide you don't need it, or you only use it once in awhile and can remove it, until you need it, or possibly download an app ops application from the Playstore and remove the Bluetooth permissions and see if that fixes it.
Best of luck.
Seems to help...
I just tried the solution offered in another forum (xda won't let me post the link so I'll copy and paste the information here:
Open page with the available "Wi-Fi" networks (Settings, WI-FI)
Tap on the "3 dots" in the upper right corner
"Wi-Fi Direct"
Tap on the "3 dots" in the upper right corner
"Rename device"
Replace "Android_ed2c" with "HTC One" (or whatever you want) and hit "OK"
Before doing this I had a 300ms ping when Bluetooth is on, and very low bandwidth. Now with Bluetooth on the wifi ping is around 50ms (normal for my home internet) and the bandwidth is back to normal. Time will tell if it sticks, but so far so good!
So I had been running all my apps on my replacement phone for about a week now, and have had no problems. The other day I officially swapped my sim card into this new phone, and for two days now, it's been fine. Bluetooth and wifi are on constantly, and I see no issues with bandwidth. So who knows why the last two devices had a problem, but for now it seems to be fixed.
Having the same issue, originally posted on reddit and then found this thread: https://www.reddit.com/r/techsupport/comments/3kv6z6/wifi_issues_with_multiple_phones/
Turned off bluetooth and it's fine... Will be experimenting with my gf's m8 this weekend.
MJB_One said:
I just tried the solution offered in another forum (xda won't let me post the link so I'll copy and paste the information here:
Open page with the available "Wi-Fi" networks (Settings, WI-FI)
Tap on the "3 dots" in the upper right corner
"Wi-Fi Direct"
Tap on the "3 dots" in the upper right corner
"Rename device"
Replace "Android_ed2c" with "HTC One" (or whatever you want) and hit "OK"
Before doing this I had a 300ms ping when Bluetooth is on, and very low bandwidth. Now with Bluetooth on the wifi ping is around 50ms (normal for my home internet) and the bandwidth is back to normal. Time will tell if it sticks, but so far so good!
Click to expand...
Click to collapse
Thanks for the post. Tried this, but no luck. Hopefully it can work for others
Sent from my HTC6525LVW using Tapatalk
Multiple threads discussing this issue...
http://forums.androidcentral.com/htc-one-m8/565952-app-causing-slow-wifi.html | 2015-AUG-12
http://forum.xda-developers.com/ver...luetooth-causing-extremely-slow-wifi-t3177402 | 2015-AUG-12
https://www.reddit.com/r/htcone/comments/3kr2sb/why_did_my_htc_one_m8_wifi_get_so_slow/ | 2015-SEP-13
https://www.reddit.com/r/techsupport/comments/3kv6z6/wifi_issues_with_multiple_phones/ | 2015-SEP-13
https://www.reddit.com/r/htcone/comments/3n8xu1/problems_with_wifi_connection_unable_to_find_help/ | 2015-OCT-02
https://www.reddit.com/r/htcone/comments/3n663y/m8_wireless_downloads_falling_to_the_center_of/ | 2015-OCT-01
Same HTC M8 issue - very slow WiFi when Bluetooth is running
Same problem on an HTC M8... speedof_dot_me speed test shows 96 ms latency with D/L at 0.07 mbps (really!) on an 11 mbps router. Turned off Bluetooth, and voilla! Latency dropped by 85% and WiFi speeds increased by a factor of 60! I suspect an HTC issue since an August or September update... since this wasn't occurring prior to August.
Verizon sent me a replacement M8 that was on 4.x.x android. I updated via on-air update (not rooted) to Lollipop and installed all my apps. Everything was fine. That night, it did a security update and, since then, my wifi+bluetooth were horked when turned on together.
Do, I did a factory reset (which doesn't undo the updates), but since doing the factory reset and installing just the basic Play-store updates 24 hours ago, the problem is not back.
I'm going to slowly add back my normal apps this time.
Solved on one plus one
Hello, i had since two weeks the similar issue. when bluetooth is switchef on (unconnected), wifi is very slow. in the past this different, so no issue with hardware and frequencies. Finally, I found out that it was linked to an App that accesses Bluetooth.
In my case it was the App Accu-Chek, I read in a big forum that it was linked to a Garmin app.
Uninstalling the App solved the issue.
My wife has a similar issue on Stock Galaxy S4 mini with that App.
This is definitely app-related. I tried force closing out of a bunch of apps that weren't related to the video I was playing and it seemed to fix the bandwidth issue with bluetooth enabled. Guess I'll need to experiment with closing certain apps until I find the culprit.
I was having this same problem. It looks like the RetailMeNot App was the culprit for me.
clusterchuck said:
I was having this same problem. It looks like the RetailMeNot App was the culprit for me.
Click to expand...
Click to collapse
You sir deserve a cookie. Thanks for pointing out the worst app of 2015.
Solved on my Phone!
I used to have the same problem. I am having a Sony Xperia Z1 Compact and a Smartband Talk. At the beginning everything was fine but after sometime (strongly caused by a software related issue) I begin to face the same problem. While bluetooth is on WiFi bandwith dropped to a very little amount (around 0,02- 0,01 Mbits/s). Then I read somewhere, about how to verify whether it is a software or hardware issue via checking it in the Safe Mode. So I unpaired by smartband talk and uninstalled the smartband talk software (smartband talk requires a bluetooth connection for functioning). Then restarted my phone in to safe mode by tapping and holding the power off on the shutdown menu. I downloaded the smartband talk software and turned on my bluetooth and paired my smartband talk again. Then restarted my phone in to normal mode. And voila, problem solved.
It is not a guaranteed method but worth to try.
Wish you good luck.
I had recently dropped my Google Pixel and had to replace the screen because it was completely unusable. Today I got the device fixed but the WiFi signal of the device has gotten radically low. It only shows two bars of signal when I place the device directly on top of the router and fails to connect to the network even then. I found some threads indicating such problem in iFixit.com but no one had given solid answer on that.
Anyone here can help me with fixing this wifi connection issues?
You might have damaged the network receivers. Send it to google for service.
Same problem. No access to google service center.
Hi, I got the same problem here. Unfortunately, Google service center is not available in the country that I live.
I am planning on replacing the daughter board where the Qualcomm Antenna Impedance Matching lies.
Do you think it's a good idea?
Where exactly is the wifi antenna?
wifi - sometimes working, most times not
Hi
i just bought a used pixel with known wifi limitation (seller saif "not allways working"). when i received it, wifi worked a bit, connection was pretty low, but would be enough if it was stable. but it wasn´t...
p did not change anything to the bad connection, so i removed it, unlocked the phone went back to 7.1 Feb. 2016. -> no wifi, tried 8.x again -> nothing, upgraded again to p, still nothing. thought about selling the device.
then, after reading a lot and several beers, the device found many networks and connected itsself when i pressed the back in the upper area (area next to power button, but i am not sure if left or right) by hand pretty hard.
i successfully tried another method, that works: knock it hard on rubber-protected metalchair. -> wifi works.
putting it in the fridge for an hour did not help anything. i had some success with temperature-things on an acer tablet, so i tried this
my question: what is broken? wifi-cable oder wifi chip?
is it possible to detect this without opening? it seems to be a **** to remove this devices display
thanks for any useful tip
kreike