RMA question - Eee Pad Transformer Q&A, Help & Troubleshooting

After almost a year of just accepting the "battery drain when docked" issue of my B50 model, I decided today to RMA the device. However, it is currently running the Revolver custom rom. I'm positive it's a dock hardware issue, but I'm wondering: will ASUS mind the custom rom or do they really want to see a stock rom on the device? Does anyone have any experience with this? Thanks!

Just to be safe put the stock rom on it i used to work at a RMA repair Shop and the order from up top was if ANYTHING has been Changed in ANY way Send it back DENIED do to Tampering! and Voids your warranty.
ASUS has been 50/50 with me in the past but the safe thing to do is load the stock ROM but I'm sure you can get away with it Rooted
always a chance they might just exchange it to a newer one as well.

Thanks for the reply. I'll unroot and return to stock just to be safe. And I really hope they don't exchange it :/ (although newer root methods seem to work on those just fine)

Sanderfox said:
Thanks for the reply. I'll unroot and return to stock just to be safe. And I really hope they don't exchange it :/ (although newer root methods seem to work on those just fine)
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Click to collapse
root methods have nothing to do with it the use of NVflash is what counts here newer models can be Bricked But a Bricked unit can be sent to asus to be fixed so is a catch 22
i can fully Charge my dock and after about 6 day unpluged and NOT used it will be Dead ;-p

TechMasterJoe said:
i can fully Charge my dock and after about 6 day unpluged and NOT used it will be Dead ;-p
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Click to collapse
6 days? If I fully charge my tablet and dock and keep the tablet docked, both of them will drained within a couple of days. Even if I don't use it. I have restored my tablet to stock ICS and have arranged RMA, so it should be picked up soon. It would be so nice to have a combo that does not die within a couple of days without using it.

Related

[Q] Got new update, now no dock at all...

I was one of the folks who got pushed the 20110509 build (came down this morning). Now, I have no dock at all. If I try to boot the machine with the dock attached, it stays stuck on the boot screen for minutes. If I boot without it and attach it, nothing happens for about a minute, then I get a battery icon with a question mark on it in the info window...that is it. It still is not registered with the system.
What...the...hell?
Were you rooted when you tried applying the new OTA ?
Negative. I've not rooted yet.
Sounds like you need to factory reset.
US version?
Yes, US version. Stuntdouble, is there no way to roll back an update? As in, reapply an older firmware file (20110423) that I have?
meatlocker said:
Yes, US version. Stuntdouble, is there no way to roll back an update? As in, reapply an older firmware file (20110423) that I have?
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Click to collapse
No I don't think so. Unless you root and re-flash with one of the roms from the dev section. Although now I've said that I'm not sure you can root from this new version yet.
Is it at least worth trying grabbing the correct downloadable firmware file from the Asus website and seeing if it will apply it ?
Yeah but only if a factory reset doesnt restore the unit to working with the dock first. I'm not a betting man but I reckon that will fix it.
Unfortunately, it didn't...I still have the same firmware (20110509) that I did before the wipe. I think the problem lies there, so I am going to need to figure out how to flash a prior firmware.
Thanks for the assistance thus far, guys.
I didnt expect it to wipe the firmware update but I did expect it to fix the connection problem. Good job I didnt bet. Anyways sorry you're having the problem. Probably a good idea to chat with those clever folks in the dev section to get it sorted though.
Thanks for the help. I was able to roll back the firmware of the device, but the dock issue remains. I am assuming that the dock itself has some kind of firmware, and that it is what got hosed.
Seams ro be plenty of people that are happy with the beta firmware. Try it one more time
Looks like the firmware push was a one-shot deal. I am not getting it offered to me again when I check for updates. As far as the dock goes, the power light is not even coming on when plugged in anymore. Friggin' weird.
meatlocker said:
Looks like the firmware push was a one-shot deal. I am not getting it offered to me again when I check for updates. As far as the dock goes, the power light is not even coming on when plugged in anymore. Friggin' weird.
Click to expand...
Click to collapse
Makes me scared to do the update that I requested from him. Looks like you were the one unlucky one of the batch according to the other dock update thread. Sucks!
This was a BETA firmware update so yeah once you download it it thats it.
Theres no real reason to discus it here any further, you need to contact the Asus dev thats been working with us on this and he'll work with you to get your dock working again. They did this beta release to make sure it worked before going with a full release. You signed up for a beta unverified release, that means there could be issues.
As you can see in the topics, most of us have had no issues. so just go talk to the asus dev and i'm sure he'll work with you to repair everything.
Already PM'd him. Will update with a response.
meatlocker said:
Already PM'd him. Will update with a response.
Click to expand...
Click to collapse
the fact he plugging it in has no light on sounds to me the dock is broken. factory reset wont help because that resets the tablet only. seem like a particular case here tho. i bet if you try a different dock itll work just fine. best of luck you find a fix soon.
mine installed the beta tablet firmware, then as soon as it booted it updated the dock firmware
did yours update the dock firmware on next reboot?
also... this may sound dumb, but does the dock have any battery life? Unplug your tablet from it, and plug the charger into it. See if the LED lights turn on...
No, it didn't. I got no notification at all about the dock getting updated (or needing to be updated). They were connected when I got the update, the unit restarted, and no more dock. If I try to restart with the dock in place, it just hangs on the second Asus boot logo. 2 seconds after I undock, I end up on the login screen.
I've spoken to Asus this morning, run through the normal wipe steps, and now waiting on a senior tech call. I doubt there is much that they can do, unless there is a magic key combo or other backdoor to refire the dock. It looks like I'm going to be RMA'ing back to NewEgg.
It's interesting that everyone else who has done this update has said that there is a 'part 2' to the update, which updates the dock. So the dock itself has firmware, this pretty much confirms.

[Q] ClockworkMod warranty question

I have a G table currently running to stock rom. I'm thinking of updating it to the CyanogenMod 7. I'm a little concerned with the warranty disclaimer when installing clockworkmod. Is this really true? It seems to me that you can flash your tablet back to the stock rom. If you did, could anyone tell you installed clockworkmod?
I'm wondering, if anyone would really care. I think Viewsonic has accepted the fact that just about every g-tablet out there has been through some kind of software customization at one point.
TJEvans said:
I'm wondering, if anyone would really care. I think Viewsonic has accepted the fact that just about every g-tablet out there has been through some kind of software customization at one point.
Click to expand...
Click to collapse
Actually they do care not because they think of the world their stock rom but because they need an excuse to not honor their warranty. The goal of every private entity is to make money. That's why they were recommending peeople to use custom rom not too long ago.
I'd challenge anyone that has attempted to return their g-tablet, to post here and let us know if VS didn't honor the warranty because you flubbed with the software...
I haven't heard one case where a return was denied, yet.
I know they want to make money, but their name has already been dragged through the mud...not accepting a return because the tablet was modded will only add fuel to their proverbial fire.
markdemich said:
I have a G table currently running to stock rom. I'm thinking of updating it to the CyanogenMod 7. I'm a little concerned with the warranty disclaimer when installing clockworkmod. Is this really true? It seems to me that you can flash your tablet back to the stock rom. If you did, could anyone tell you installed clockworkmod?
Click to expand...
Click to collapse
Unless something massively horrible happens, the worst you can do is soft-brick a gtab, requiring nvflash to recover it.
If you tried to return it soft bricked, VS might have a case to refuse the return. If you bother to take the few minuets needed to nvflash to stock, they would not know or care.
I thought the whole point of buying the gtab was to mod the heck out of it anyway - I happily set aside all cares and flashed a custom rom after the first unwrap/boot
TJEvans said:
I'd challenge anyone that has attempted to return their g-tablet, to post here and let us know if VS didn't honor the warranty because you flubbed with the software...
I haven't heard one case where a return was denied, yet.
I know they want to make money, but their name has already been dragged through the mud...not accepting a return because the tablet was modded will only add fuel to their proverbial fire.
Click to expand...
Click to collapse
People who needs to send in their gtab knows better than not nvflash to stock rom.
So my basic question was, if you use nvflash to flash it back to the stock rom (which I'm assuming I can download from somewhere), then no one would be the wiser? Is that correct?
I don't see how they would. I'm running Brilliant Corners, but still have the stock 4349 recovery. If I flashed the original 4349 Rom, then technically, I'm completely stock...there might be a market fix in there somewhere, but other than that, stock.

Replacement just came with 2.3.3 and July basband on it

I almost did not notice it and was going to flash CMW, and restore a nandroid - lol.
I am going to mess with it a bit and then flash recovery.and do a nandroid of it.
As I understand it, I can then flash a rooted nandroid over it and I will have root, as one-click root would not work (yet).
UPDATE: Had a bad moment with it - could not get into nvflash mode by holding vol up/down. it took the 4th USB port on second computer to get it recognized. Flashed CMW, flashed the rooted 2.3.3 OTA - have got root.
Now only need morfic and/or faux to release a kernel for it. However, probably will be back on EB and CM7 soon in any case.
Did you get the replacement from T-Mobile or LG?
andrewNY said:
Did you get the replacement from T-Mobile or LG?
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Click to collapse
TMo of course.
LG had earlier only offered a refurb only if after an inspection from GOD, they decided to authorize it.
If you got a replacement phone without a battery and rear cover then its going to be a refurb like the one I got from Tmobile. When you hook up your phone to the LG Mobile Update program your phone will be a DWP not DW. Seems they are recycling phones sent back to them. I was offered a third phone, but I refused.
grenademasta said:
If you got a replacement phone without a battery and rear cover then its going to be a refurb like the one I got from Tmobile. When you hook up your phone to the LG Mobile Update program your phone will be a DWP not DW. Seems they are recycling phones sent back to them. I was offered a third phone, but I refused.
Click to expand...
Click to collapse
The model number in the battery case says DW, so other then going to the LG Update (which bricked my previous pone) how else can it be determined?
Mine also said DW on the phone until I connected it to the LG Mobile Update. That's where I found out it was actually refurbished DWP. I don't know any other way to verify it is a refurb other than that method. Also, when I called Tmobile yesterday regarding my current issues, they acknowledged to me that they send out refurbs replacements only. The tech support employee I spoke with said "most of them are found to have nothing wrong with them when we check the phones people send us". LOL! I told her you are just playing musical chairs with the phones sent to you.
keeping my current problems suddenly seems a whole lot better...
grenademasta said:
If you got a replacement phone without a battery and rear cover then its going to be a refurb like the one I got from Tmobile. When you hook up your phone to the LG Mobile Update program your phone will be a DWP not DW. Seems they are recycling phones sent back to them. I was offered a third phone, but I refused.
Click to expand...
Click to collapse
I hooked it up and it shows DW after I connect. Possibly they sent a new one with the update, as updating with LG tool had caused the replacement?
anyone counting on the lgupdate tool to give reliable information is misled. i got mine on day one. phone says dw. lgtool says dwp. i'm not sure who started all this dw/dwp stuff, but i really don't think it means a thing. dwp might just simply be second batch. who confirmed these to be refurbs,or newer/better units?
And for the record, connecting your phone to the LG tool just to have it read the model number will result in a 0% probability of bricking your phone. Unless you hit it with a brick while it's reading.
So there's nothing to be afraid of, and takes only like 15 seconds to find out, which is less than the time it takes to post here.
And furthermore...refurb or NOT, my replacement model (which LG tool reads as DWP, but has DW printed under batter cover and under battery) is MUCH better than my first G2x. It has almost no screenbleed, no screen separation, far less random reboots, better battery life, and gps lock is within 5 seconds now. So if it is, indeed, a refurbished model, they must have refurbed it pretty darn well. If this matters, my original phone SN started with 104, and this replacement starts with 106...seems most likely manufactured more recently than the earlier phone.
mmapcpro said:
Unless you hit it with a brick while it's reading.
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Click to collapse
Haha that made me laugh!
Sent from my HD2 using XDA app
SuperOneClick Fail!
I just received mine a couple hours ago. I hopped on the free G2X offer of last week. SuperOneClick fails to root. I was mortified I'd bricked this new phone; but, after killing SuperOneClick (stuck on Step 6 as apparently happens to all), the device seems fine. Charging the battery overnight and then I may try your method of NVflash. Coming from OG Droid.
I received a replacement from T-Mobile last week, it came up as DW under LG Updater tool. T-Mobile doesn't always send out refurbs.
mondieu1724 said:
I just received mine a couple hours ago. I hopped on the free G2X offer of last week. SuperOneClick fails to root. I was mortified I'd bricked this new phone; but, after killing SuperOneClick (stuck on Step 6 as apparently happens to all), the device seems fine. Charging the battery overnight and then I may try your method of NVflash. Coming from OG Droid.
Click to expand...
Click to collapse
Flash the rooted ROM over it and you have root. Worked for me.
Sent from my LG-P999 using XDA Premium App
gaww said:
Flash the rooted ROM over it and you have root. Worked for me.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
Which rooted ROM? xboarder's? I just read that entire 35 page thread and some seem to be getting reboots reintroduced. Since mine is currently having no problems whatsoever. I may try to NVflash and then try the brute force approach delineated here:
http://forum.xda-developers.com/showthread.php?p=16015317#post16015317
But, I need to read up on it more.
For now, I just want to Nandroid this installation so I can always go back to it. I think the NVflash will give me that option, right?
mondieu1724 said:
Which rooted ROM? xboarder's? I just read that entire 35 page thread and some seem to be getting reboots reintroduced. Since mine is currently having no problems whatsoever. I may try to NVflash and then try the brute force approach delineated here:
http://forum.xda-developers.com/showthread.php?p=16015317#post16015317
But, I need to read up on it more.
For now, I just want to Nandroid this installation so I can always go back to it. I think the NVflash will give me that option, right?
Click to expand...
Click to collapse
I loaded a rooted 2.3.3 stock OTA from a thread in the development section. Since it is stock, you can decide what you keep and whet you freeze or delete. After flashing over the 2.3.3 on the device - root was back.
I just got a warranty replacement in and it was 2.2.2 with the march baseband! Unsure if refurbed or not.
Lightning Blue said:
I just got a warranty replacement in and it was 2.2.2 with the march baseband! Unsure if refurbed or not.
Click to expand...
Click to collapse
Call TMo and tell them others are getting them with 2.3.3 and July baseband. and you want the same. Especially if you bricked you last one with the LG Updater, you should not have to go down that path again if you can simply get a replacement with it on already.
In any case - insist on a replacement with the latest ROM and baseband on it. I have noted a very significant GPS connection time improvement even with CM7 ROM's (they had been like watching grass grow when waiting on the GPS).
I got my replacement yesterday after bricking it trying to update....its my third phone and it came with 2.3.3. This phone feels perfect and I have yet to have and reboots or freezes. I could care less if its a refurb since it looks brand new. No need to root since nv flash works fine....just restored a nandroid I had from my previous phone. Cm7 rocks and cwm is a life saver
Sent from my LG-P999 using XDA App
gaww said:
Call TMo and tell them others are getting them with 2.3.3 and July baseband. and you want the same. Especially if you bricked you last one with the LG Updater, you should not have to go down that path again if you can simply get a replacement with it on already.
In any case - insist on a replacement with the latest ROM and baseband on it. I have noted a very significant GPS connection time improvement even with CM7 ROM's (they had been like watching grass grow when waiting on the GPS).
Click to expand...
Click to collapse
I managed to update it, it almost bricked but after trying various methods people offered on here plus digging out an XP machine I haven't touched in two years, got it working again!

Stuck at Bootlogo, no Backup/Fastboot/ADB

Hey guys,
after some research I found one suggestion that I can't test yet so maybe until my battery runs out one of you can help me:
I unlocked my TF300T ICS 4.0.3 and had CWM running. Probably because of some mistakes of mine it stopped booting at some point and now I can't access recovery, Fastboot, and when I was able to get into CWM, the internal storage didn't work, which is where the NAND backup was stored. Now it only shows the flat white ASUS logo with "device is unlocked" in the corner. When I try to turn it off it automatically reboots.
ADB shell can't find the device so I'm all out of ideas, except that I just read that that once it runs out of battery life the bootloader automatically resets. Maybe that'll help.
Does anybody have any ideas as to how or if I can actually fix this mess?
crstn said:
Hey guys,
after some research I found one suggestion that I can't test yet so maybe until my battery runs out one of you can help me:
I unlocked my TF300T ICS 4.0.3 and had CWM running. Probably because of some mistakes of mine it stopped booting at some point and now I can't access recovery, Fastboot, and when I was able to get into CWM, the internal storage didn't work, which is where the NAND backup was stored. Now it only shows the flat white ASUS logo with "device is unlocked" in the corner. When I try to turn it off it automatically reboots.
ADB shell can't find the device so I'm all out of ideas, except that I just read that that once it runs out of battery life the bootloader automatically resets. Maybe that'll help.
Does anybody have any ideas as to how or if I can actually fix this mess?
Click to expand...
Click to collapse
I let mine discharge all the way, and then I recharged it. I can confirm that it does NOT reset the bootloader.
jrfaulkin said:
I let mine discharge all the way, and then I recharged it. I can confirm that it does NOT reset the bootloader.
Click to expand...
Click to collapse
Ya it didnt work for me either. So is that thing bricked or what? :/
crstn said:
Ya it didnt work for me either. So is that thing bricked or what? :/
Click to expand...
Click to collapse
Well, not totally. We are going to need a whole lot of help though to be able to get bootloader flashed. We can access the device via APX. I think we need the partition table information and the secure bootloader keys (which ASUS has to release to us) in order to use NvFlash to flash the bootloader. Word is that the developers who came up with this procedure for the TF201 are working on this, and have been for a couple of months. Hopefully, a bunch of people bricking their devices all of the sudden will turn up the urgency on this. I'm not holding my breath, but I am keeping my fingers crossed!
Happened to me too. I'm hoping that ASUS will fix it for a reasonable price. Otherwise I'm just going to get a Nexus 7.
Count me in on the bricked parade. Except I did mine a while back. I may be missing something but how do you get to APX mode? I just reformatted my computer so I haven't got drivers or ADB set up yet. I probably should try before asking, however I don't ever remember getting into it before.
Sent from my SCH-I535 using Tapatalk 2
enomele said:
Count me in on the bricked parade. Except I did mine a while back. I may be missing something but how do you get to APX mode? I just reformatted my computer so I haven't got drivers or ADB set up yet. I probably should try before asking, however I don't ever remember getting into it before.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
You can get in to APX mode by switching it on, holding the volume up button and than use the pinhole reset while keeping the volume up button pressed. If you have it connected to your PC, it will show up. No drivers tho, so it probably won't bring you far.
The problem with waiting for an NVFLASH solution is that we probably need an adapted bootloader to start with for it to work. Since its impossible to make any changes to it without fastboot, I wonder if any solution will become availlable. I will wait another month or so, and then send it to ASUS if no solution is provided here.
I'm sure the costs for repair will be less than the $200 that the nexus costs (and to be true, although the Nexus is a great machine, it's not comparable to the wonderful TF300 )
Sphinix said:
You can get in to APX mode by switching it on, holding the volume up button and than use the pinhole reset while keeping the volume up button pressed. If you have it connected to your PC, it will show up. No drivers tho, so it probably won't bring you far.
The problem with waiting for an NVFLASH solution is that we probably need an adapted bootloader to start with for it to work. Since its impossible to make any changes to it without fastboot, I wonder if any solution will become availlable. I will wait another month or so, and then send it to ASUS if no solution is provided here.
I'm sure the costs for repair will be less than the $200 that the nexus costs (and to be true, although the Nexus is a great machine, it's not comparable to the wonderful TF300 )
Click to expand...
Click to collapse
I was quoted between $87 and $100 to "repair the OS" on my tablet. It's still at the Asus RMA center, so I have no update on what they did with it. I've been posting progress over in this thread : http://forum.xda-developers.com/showthread.php?t=1825265&page=3
Yeah, I saw your posts somewhere else as well... All the best, I've been hearing horror-stories about having to replace the mainboard etc. That would be a bit too much, I imagine :-|
just a quick update:
i sent the transformer back to amazon and they took it back no questions asked.
phew...
Same happened to me, I sent it to Asus about a month ago, they just replayed to me with a mail, saying that is out of warranty because of the bootloader unlocked, and that is gonna cost me $122 for the mainboard, and $65 for labor, it seems that the mainboard got really bad bricked, and they are replacing it....
Really bad for me, but at least I would have it back...
jrfaulkin said:
Well, not totally. We are going to need a whole lot of help though to be able to get bootloader flashed. We can access the device via APX. I think we need the partition table information and the secure bootloader keys (which ASUS has to release to us) in order to use NvFlash to flash the bootloader. Word is that the developers who came up with this procedure for the TF201 are working on this, and have been for a couple of months. Hopefully, a bunch of people bricking their devices all of the sudden will turn up the urgency on this. I'm not holding my breath, but I am keeping my fingers crossed!
Click to expand...
Click to collapse
Unfortunately NVflash will only run on unbricked ICS Bootloader devices. You have to flash some files before you can use the special APX for TF300. So if you are already bricked it will not help.
Sphinix said:
Yeah, I saw your posts somewhere else as well... All the best, I've been hearing horror-stories about having to replace the mainboard etc. That would be a bit too much, I imagine :-|
Click to expand...
Click to collapse
I've just been quoted $122 + $65 + $10 shipping. Which comes out to a shade under $200 total.
End of the line, folks.
I'm not paying Asus $200 to fix a $300 tablet, and I'm basically going to be throwing in the trash at this point if I get it back.

[Q] Warranty for lifting screen when tablet is unlocked

Hi all
My Infinity has always had the issue with screen seperation around the SD card which i could live with however it looks like the little rubber lining that holds the screen in is also lifting a little bit now and I am worried that it will just get worse.
Now i recently unlocked my tablet and understand that is void warranty but as this is more of a design fault would they still cover it?
i just wanted to see if anyone here has done similar.
Heat it very gently with a hair dryer on that area to get it toasty warm (not too hot). Push it back in with your finger and hold in place for a minute.
Problem solved
sbdags said:
Heat it very gently with a hair dryer on that area to get it toasty warm (not too hot). Push it back in with your finger and hold in place for a minute.
Problem solved
Click to expand...
Click to collapse
Thanks, I will give it ago hopefully that will work otherwise I guess I can give Asus a call and see what they have to say.
Has anyone been able to make a warranty claim and get the tablet fixed even though the bootloader is unlocked?
marshysr20 said:
Thanks, I will give it ago hopefully that will work otherwise I guess I can give Asus a call and see what they have to say.
Has anyone been able to make a warranty claim and get the tablet fixed even though the bootloader is unlocked?
Click to expand...
Click to collapse
Yes! some people that had the purchased the Asus Prime from Best Buy returned it for the Infinity Claiming Munufature defect like the one you have so if you purchased at Best Buy you could replace it.
diaz2611 said:
Yes! some people that had the purchased the Asus Prime from Best Buy returned it for the Infinity Claiming Munufature defect like the one you have so if you purchased at Best Buy you could replace it.
Click to expand...
Click to collapse
I bought mine from B&H photo however i live in Australia so sending it back would be a little difficult.
I have logged warrantly claim with Asus here in Australia and will drop it off tomorrow so i guess we will see what they say.
also is it possible to get stock recovery back and go back to a stock ROM at all?
marshysr20 said:
also is it possible to get stock recovery back and go back to a stock ROM at all?
Click to expand...
Click to collapse
You can go back to the stock recovery and rom, but it isn't possible to relock the bootloader.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
richajf said:
You can go back to the stock recovery and rom, but it isn't possible to relock the bootloader.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
How is the done? are there instructions on doing so.
I did see some in another thread but reading it i think people on the JB bootloader were not able to perform these steps.
actually can i just restore the backup i created with TWRP when i had my stock ROM ?
marshysr20 said:
actually can i just restore the backup i created with TWRP when i had my stock ROM ?
Click to expand...
Click to collapse
You can use TWRP to flash the complete stock ROM ZIP.
_that said:
You can use TWRP to flash the complete stock ROM ZIP.
Click to expand...
Click to collapse
The fatal flaw in all this is that you unlocked it to put TWRP on it. That unlocker tool goes to ASUS's website, which is why the device needs wireless connected and on when you unlock so that it passes your serial number and gets back a password (custom to each device) to unlock it.
Once that is done ASUS has logged that you unlocked it and voided your warranty. I wouldnt bother with ROM changing. If they look and see you voided the warranty its a crapshoot after that if they will fix it or not.
I know on the TF201 forums many say it was fixed anyway and just as many have said they were billed.
hx4700 Killer said:
The fatal flaw in all this is that you unlocked it to put TWRP on it. That unlocker tool goes to ASUS's website, which is why the device needs wireless connected and on when you unlock so that it passes your serial number and gets back a password (custom to each device) to unlock it.
Once that is done ASUS has logged that you unlocked it and voided your warranty. I wouldnt bother with ROM changing. If they look and see you voided the warranty its a crapshoot after that if they will fix it or not.
I know on the TF201 forums many say it was fixed anyway and just as many have said they were billed.
Click to expand...
Click to collapse
I was up front with them when I rang them up and told them it is unlocked and they told me before you bring it in put it back to stock. I just restored from when i did a backup of my stock ROM with TWRP. It still has TWRP installed.
I dropped it off today anyways so i guess we will see if they do it through Warranty. On the sheet of paper they gave me with the Service Number it has under warranty ticked and they said it should be done within 5-10 business days so I guess i will just wait and see if they do it under warranty or not.
Yeah I wouldnt worry about it, locked or not has nothing to do with the screen. Now getting it back unlocked or now locked thats the question.
Zeblade said:
Yeah I wouldnt worry about it, locked or not has nothing to do with the screen. Now getting it back unlocked or now locked thats the question.
Click to expand...
Click to collapse
yes, I agree with you. The reason Asus want it back to stock is for testing and make sure the new screen is working correctly, they don't want to see custom dpi and such, save them time to flash back to stock themselves!
I'm glad that Asus at least acknowledges the difference between manufacturing failure and firmware/software failure by flashing roms.
hi guys
just a quick update, I got my tablet back today and they fixed the screen seperation under warranty and thankfully the device is still unlocked so overall the outcome was good!!!
marshysr20 said:
hi guys
just a quick update, I got my tablet back today and they fixed the screen seperation under warranty and thankfully the device is still unlocked so overall the outcome was good!!!
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I'd say very lucky. Read one here where he sent it back hardware problem (he said) and unlocked Asus wants to charge him 250 for new board because its unlocked so he voided the warranty.

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