Related
It seems like everything cool requires a rooted device. I just can't bring myself to voiding the warranty on such a new and expensive device. You people must have a good deal more disposable income than I do.
That, or there is some magical way to accomplish all this that I don't know about. Any useful advice is welcome.
Sent from HTC Thunderbolt using Tapatalk.
anonymity said:
It seems like everything cool requires a rooted device. I just can't bring myself to voiding the warranty on such a new and expensive device. You people must have a good deal more disposable income than I do.
That, or there is some magical way to accomplish all this that I don't know about. Any useful advice is welcome.
Sent from HTC Thunderbolt using Tapatalk.
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Click to collapse
It's a fact, that bricking your device can be very difficult. If you follow the rooting instructions to the T, then you should be fine and successfully root your phone. When you finally complete root then the first thing we do to ensure we don't brick our phones is a Nandroid backup. In the event something goes south, we just restore what are Nandroid did for us.
Is it still possible to brick? Of course. Most people end up bricking their phones because they don't know what they're doing. That's what this forum is for! Post your questions in the Questions section. We're here to help. Good luck.
**I should also point out that your warranty only voids software problems for obvious reasons.
I do appreciate the help. What happens if I break something physically with the phone? I'm paying extra for the device insurance. Do you think it would still be covered?
Sent from HTC Thunderbolt using Tapatalk.
anonymity said:
I do appreciate the help. What happens if I break something physically with the phone? I'm paying extra for the device insurance. Do you think it would still be covered?
Sent from HTC Thunderbolt using Tapatalk.
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Click to collapse
If you Break something physically, its your fault and the warranty doesn't cover. I heard from someone @ vzw that a huge % of warranty claims are for software issues, and if you have root you can usually fix these yourself.
Keep your phone for 2-3 months, if nothing fails in that time nothing probably will, unless you cause it ;-)
IMHO anything after that is customer abuse anyway.... warranty is only for defects.
Also: pay for insurance, its worth it.
Sent from my ThunderBolt using XDA Premium App
Buy a good protective case and you won't have to worry so much about physical damage. The only bricks i've heard about was caused by the newest leaked gb radio. I running stock radio on cm7.
Sent from my ThunderBolt using XDA Premium App
Lemme point out something... Get the insurance. If you break your phone and want to make a claim on your very rooted device, there really is no problem here. Just make sure it will never work again. "Opps... I accidentally dunked it in my salt water aquarium!" Kinda see where I'm going with that? Now it's an insurance claim, and they couldn't care less if they ever see the phone again. In fact, if you just called yours in stolen, they might just send you another one for the price of the deductible. I've called phones in stolen and got the insurance replacement. It's easy. Just follow the directions for rooting exactly and you'll be fine. If you're coming from the dInc, it's pretty much all the same after you're rooted.
loonatik78 said:
Lemme point out something... Get the insurance. If you break your phone and want to make a claim on your very rooted device, there really is no problem here. Just make sure it will never work again. "Opps... I accidentally dunked it in my salt water aquarium!" Kinda see where I'm going with that? Now it's an insurance claim, and they couldn't care less if they ever see the phone again. In fact, if you just called yours in stolen, they might just send you another one for the price of the deductible. I've called phones in stolen and got the insurance replacement. It's easy. Just follow the directions for rooting exactly and you'll be fine. If you're coming from the dInc, it's pretty much all the same after you're rooted.
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Click to collapse
Wow. That's some serious insurance fraud, man. Don't think I could ever bring myself to that.
On topic, the ABSOLUTE BEST advice I can give the OP is to read, read, read. Rooting using jcase's step-by-step instructions is easy and perfectly safe (assuming you follow his instructions to the letter). There is also a safe way to revert back to stock, unrooted. Both of those threads are stickied in the dev forum. As long as you make Nandroid backups often, you'll be able to revert back to a working phone in 99.9999% of all cases (the only exception that I know of being the possibly-gingerbread-leak-related bootlooping). However, you should only root if you feel comfortable with it, and the only way to do that is to gather as much information as possible. So, lurk the forums here for a while, search the web for anything you can find about rooting, restoring stock, nandroid backups, and anything else you don't quite understand. Oh, and good luck with whatever you decide to do!
TheStick13 said:
On topic, the ABSOLUTE BEST advice I can give the OP is to read, read, read. Rooting using jcase's step-by-step instructions is easy and perfectly safe (assuming you follow his instructions to the letter).
Click to expand...
Click to collapse
+1
Jcase's instructions makes it ridiculously simple to root. Once you do it, you'll ask yourself why you waited so long
Sent from my ADR6400L using XDA App
loonatik78 said:
I've called phones in stolen and got the insurance replacement.
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Click to collapse
Actually, the insurance is comprehensive. They should cover it without you lying to them or defrauding them. Just tell them the truth, pay the deductible, and you're golden.
Sent from my ThunderBolt using XDA Premium App
We were all noobs at this at one point or another, some of us more lucky than others for the extensive computer knowledge over others.
Keep good faith if your really interested, read everything over and over until you're positive you got it down. The first time you do it is always a nervous moment, believe me I've been there. I'm fairly confident about what I do these days with my phone, the community is great to help you out if you cant find an answer as well. Always search for your question first.
IMO rooting and flashing isn't for the faint of heart but we all get addicted.
Also as for the insurance, you pay it for a reason, yea the way some people word it sounds like insurance fraud...I took in my last phone because it wouldn't sync via usb anymore, long story short I cracked my screen months before the usb stopped functioning, so vzw wouldnt cover it for hardware malfunction, but they said the insurance deductible will cover a replacement for the cracked screen...so in the long run, really, they dont care. Whats really the difference between you cracking your screen and getting a replacement, and you doing anything else and getting a replacement(if you have to pay the deductable of coarse)? I see nothing morally wrong there...sorry for the rant, I know its been covered many a time, just thought I'd throw my 2 cents in there
You also need to remember that many people that have "bricked" a phone still get it covered through the warranty. The reason for this is, if I walk into a verizon store with a phone not booting or stuck in a boot loop they will have no clue whether its rooted or not. The exception to this is, if you have a custom boot loader image on. Also if something software related does happen to your phone, lets say the radio malfunctions and you can't access the verizon network anymore. All you have to do is un-root your phone before sending it in.
TheStick13 said:
Wow. That's some serious insurance fraud, man. Don't think I could ever bring myself to that.
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Click to collapse
No fraud in doing something like that. Look, customers pay a $6.99 monthly premium for peace of mind, the contract says only two things are not covered, nuclear meltdown and war (literally), anything else whatever it may be is covered. Plus you still have to pay a deductible of $100 bucks for a refurbished phone that has ALREADY been sold previously for full retail price. So I wouldn't feel so bad for the insurance company considering just one policy holder pays around $140 over 20 months of a 2yr contract, now ask yourself, how many customers have insurance and never file a claim? More than enough not to make me lose any sleep over reporting my phone lost or stolen...
Sent from my ADR6400L using XDA App
spursrchamps2007 said:
[....]Also if something software related does happen to your phone, lets say the radio malfunctions and you can't access the verizon network anymore. All you have to do is un-root your phone before sending it in.
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Click to collapse
So it is possible to unroot a phone? I thought that's what I was reading in dev section but I wasn't 100% sure on that. I am a believer in RTFM philosophy. I guess I just have some more reading to do. Either way, I think I'm going to keep it stock for a little while. Thanks for all the great feedback guys.
Sent from HTC Thunderbolt using Tapatalk.
anonymity said:
So it is possible to unroot a phone? I thought that's what I was reading in dev section but I wasn't 100% sure on that. I am a believer in RTFM philosophy. I guess I just have some more reading to do. Either way, I think I'm going to keep it stock for a little while. Thanks for all the great feedback guys.
Sent from HTC Thunderbolt using Tapatalk.
Click to expand...
Click to collapse
Yeah you can unroot. Just update a RUU with a signed bootloader and you are "unrooted" again. I believe that's how it works..
loonatik78 said:
Lemme point out something... Get the insurance. If you break your phone and want to make a claim on your very rooted device, there really is no problem here. Just make sure it will never work again. "Opps... I accidentally dunked it in my salt water aquarium!" Kinda see where I'm going with that? Now it's an insurance claim, and they couldn't care less if they ever see the phone again. In fact, if you just called yours in stolen, they might just send you another one for the price of the deductible. I've called phones in stolen and got the insurance replacement. It's easy. Just follow the directions for rooting exactly and you'll be fine. If you're coming from the dInc, it's pretty much all the same after you're rooted.
Click to expand...
Click to collapse
Make sure your insurance covers water damage. The one from Wirefly DOES NOT.
Robertjm said:
Make sure your insurance covers water damage. The one from Wirefly DOES NOT.
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Click to collapse
dont understand why anyone would want the wirefly insurence working at a store myself more than half the people that come in needing replacements are due to water damage.
Also to the OP just root it and enjoy all the awesome Gingerbread goodness. I for one cant afford a new phone but love voiding warranties, anything from game consoles to phones i get more fun tinkering and modding device than i due just from the device itself. also i have found it pretty hard to brick a phone if you follow directions.
ddgarcia05 said:
Buy a good protective case and you won't have to worry so much about physical damage. The only bricks i've heard about was caused by the newest leaked gb radio. I running stock radio on cm7.
Sent from my ThunderBolt using XDA Premium App
Click to expand...
Click to collapse
Is that a fact? I'm being serious. So the people that hbooted the GB radio hadn't ever hbooted the latest radio leak?
Youtube a t-bolt rooting video. You'll see it's so easy, a caveman could do it. It just requires patience and attention to detail. You copy and paste commands, and make sure you follow the video, you can't miss. It's a lot easier than the Terminal Emulator method I used on my Droid 1, and not quite as easy as the Z4root I used on my X.
Hi, I'm unsure where to post this or if its been posted before ive searched but did not have much luck sorry.
I'm from the UK, currently my phone i got is android based but have not rooted it, ive seen what i can do if i do root it but the warranty bit is an issue for me.
I'm wondering if there is any phone on either Tmo or 3 in the UK which if you root it does not void the warranty, or if there is a 100% chance of them not being able to see it.
I'm upgrading next year and will probably be coming back to XDA for advice on what phone to get.
Rooting your phone will void the warranty but that shouldn't stop yo you can easily restore your phone to how it use to be so they won't be able to detect anything was wrong. Just follow the guides on how to back your phone up.
Ps Welcome =D
Warranty has no bearing on your statutory rights.
In the UK warranties are pretty much worthless, the law protects you much better.
Basically if you rooted, the retailer would have to show that the fault you are having was caused by the rooting.
The manufacturer has no responsibility to you, it is all with the retailer.
So say you had a £400 phone that developed a screen fault after 13 months, Tmo might try and tell you "it is out of warranty" to whic you can reply "It's a £400 phone, the screen should last more than 13 months" and quote then the relevant sale of goods act etc.
Worst case you take them to the small claims court, win and send the bailiffs in.
Please use the Q&A Forum for questions Thanks
Moving to Q&A
Thank for the answers.
Xaccers, never knew that, thanks a lot. Now I will definitely root on my next phone. Glad I asked now I know the information.
Thanks again.
Sorry for posting in the wrong forum lufc
rooting is awesome! and of course you can return it back to stock to send in >.<
xaccers said:
Warranty has no bearing on your statutory rights.
In the UK warranties are pretty much worthless, the law protects you much better.
Basically if you rooted, the retailer would have to show that the fault you are having was caused by the rooting.
The manufacturer has no responsibility to you, it is all with the retailer.
So say you had a £400 phone that developed a screen fault after 13 months, Tmo might try and tell you "it is out of warranty" to whic you can reply "It's a £400 phone, the screen should last more than 13 months" and quote then the relevant sale of goods act etc.
Worst case you take them to the small claims court, win and send the bailiffs in.
Click to expand...
Click to collapse
This is great news for me! I have been searching for this info for a while & now I will root my device without fear.
Good to see some UK based users here, there don't seem to be many in my device forum.
Happy days
[Q] exchanging phone @ AT&T hoping to get one without 1.85; any experience with this?
Like an idiot I jumped the gun and updated to 1.85 without changing CID. I went to the store and they obviously didn't have any in stock but they would call me as soon as they got a shipment in/acquired one from another store even if it is past my 30 days.
Does anyone have any recent experience with this? Does it have an earlier version? Or will I be stuck with another 1.85 device?
1.85 hasn't been released... can't see how you'd end up with one.
So you know the risks of using a leaked ruu. Why not just wait for root for 1.85 or a official update ruu?
Nothing is wrong with your device
Why would you need to return it? If being on 1.85 is the only issue, why not wait it out? I can't see why this is a problem that would require an exchange...
If you are not experiencing any problems other than being on 1.85 I would suggest u keep the phone. There is a very good possibility you could end up with a phone that has issues like the one I have and several others have had. Not only that but u flashed it to your phone so why make the carrier pay for something u did.
Sent from my HTC One X using Tapatalk 2
meccanikal said:
Like an idiot I jumped the gun and updated to 1.85 without changing CID. I went to the store and they obviously didn't have any in stock but they would call me as soon as they got a shipment in/acquired one from another store even if it is past my 30 days.
Does anyone have any recent experience with this? Does it have an earlier version? Or will I be stuck with another 1.85 device?
Click to expand...
Click to collapse
I'm stuck on 1.85 also. The phone runs fine and I can wait for the root.
I'm just curious, what were you going to tell them to convince them to exchange your phone with 1.85 for a stock phone?
Mike
I just took mine to the AT&T store half an hour ago. Since it was finally released from customs they said it should be in stock this week. They let me hold onto the phone and said even if I have to keep it past the 30 days they'll replace it anyway. They said there's a possibility of it being in stock tomorrow, so if I replace it then, I'll let you know.
I swear this forum needs to take a harder stance on threads like these. Suggesting that you're taking the phone back for exchange because you knowingly flashed a software version that is not carrier supported is shameful. These threads should be treated like Warez posts and deleted or locked.
Come on people, these things cost money! HTC and AT&T may make a lot of money, but every time someone does something like this it cuts into their bottom line and you're just driving up costs for the rest of us.
sassafras
sassafras_ said:
I swear this forum needs to take a harder stance on threads like these. Suggesting that you're taking the phone back for exchange because you knowingly flashed a software version that is not carrier supported is shameful. These threads should be treated like Warez posts and deleted or locked.
Come on people, these things cost money! HTC and AT&T may make a lot of money, but every time someone does something like this it cuts into their bottom line and you're just driving up costs for the rest of us.
sassafras
Click to expand...
Click to collapse
My my my someone is feeling self righteous. I'm sure your message/guilt trip is going to be absorbed by the denizens of a modding forum. Friendly reminder AT&T is the one getting in the way of letting you do what you want with your device and usage of data in the first place.
sassafras_ said:
I swear this forum needs to take a harder stance on threads like these. Suggesting that you're taking the phone back for exchange because you knowingly flashed a software version that is not carrier supported is shameful. These threads should be treated like Warez posts and deleted or locked.
Come on people, these things cost money! HTC and AT&T may make a lot of money, but every time someone does something like this it cuts into their bottom line and you're just driving up costs for the rest of us.
sassafras
Click to expand...
Click to collapse
Agreed.
Sent from my HTC One X using xda premium
Zabalba said:
My my my someone is feeling self righteous. I'm sure your message/guilt trip is going to be absorbed by the denizens of a modding forum. Friendly reminder AT&T is the one getting in the way of letting you do what you want with your device and usage of data in the first place.
Click to expand...
Click to collapse
Your ad hominem attack doesn't do anything to make my point less valid. There is a difference between AT&T locking out things like data tethering (which is stupid) and HTC voiding warranties for bootloader unlocking, which is their prerogative. As an electronics manufacturer who incurs cost every time they accept a warranty return, it makes perfect sense to have a system which allows them to track who has unlocked the bootloader.
As a community of modders, I like to think that we all can accept that we are taking the warranty into our own hands when we modify the device in ways it was not intended to be used.
sassafras
I've been trying for a couple weeks to get mine swapped, both because of 1.85 and because of connection problems.. I just called a store and they said to call tomorrow (31st day since purchase) to see if they have any, and that they would be willing to work with the circumstances... But if you are swapping for no other issue I'm not sure how they'll like that.
Sent from my HTC One X using XDA
Hello all,
Please excuse me if this is common knowledge or if there is another thread that answers my question.
I am somewhat new to the Android community, having bought my first device, a new Nexus 7 in August. I decided to try rooting it, which worked out great, until I accidently deleted the os off of it. ( thanks again to those of you who helped me fix this) I now have an AT&T LG G2, and I wish to root this as well. However, I have some concerns as far as my carrier's ability to charge me. Will AT&T know if I root my device? If it can, can AT&T do anything about it? I am worried especially about extra charges to my plan and/or the refusal of service (i.e. they kick me off of my data plan). Can anyone offer any insight to this? Do I have anything to fear?
Thank you for your help.
Blindpew22
blindpew12 said:
Hello all,
Please excuse me if this is common knowledge or if there is another thread that answers my question.
I am somewhat new to the Android community, having bought my first device, a new Nexus 7 in August. I decided to try rooting it, which worked out great, until I accidently deleted the os off of it. ( thanks again to those of you who helped me fix this) I now have an AT&T LG G2, and I wish to root this as well. However, I have some concerns as far as my carrier's ability to charge me. Will AT&T know if I root my device? If it can, can AT&T do anything about it? I am worried especially about extra charges to my plan and/or the refusal of service (i.e. they kick me off of my data plan). Can anyone offer any insight to this? Do I have anything to fear?
Thank you for your help.
Blindpew22
Click to expand...
Click to collapse
No, it is not illegal to root your Android phone or even jailbreak it if you have an iPhone.
Here is an article with the detailed info:
http://www.slashgear.com/eff-clarifies-laws-behind-unlocking-and-jailbreaking-phones-29267197/
In terms of receiving service from your carrier arises that is a different story. I don’t have AT&T, I'm on Sprint but I think AT&T will much likely give you problems or refuse service from what I have heard. I don't know that for certain as I have never had At&T.
I don't see how you would aquire any additional charges unless you are either going over your data limit or break your phone and they find out your rooted so they don't fix it in which case you are stucjk buying a new phone at full retail.
That being said make sure you understand how to unroot so you are able to if you need to take the phone in for service.
Hope that helps.
Sent from my Nexus 7 using Tapatalk
It's YOUR phone so they cant do anything other then just void your warranty. Do they actively try and find rooted devices? No. Do they gasp if they find a rooted device? No.
All I can say is you paid for the phone, so you do what you want with it. If worse comes to worse and you brick your device playing with it, thats what insurance is for
Wow, thanks for your quick and helpful responses.
Just to reiterate, the only issues I have to worry about is my warranty being voided, and the slim possibility that I can brick my device? I dont need to fear AT&T ending my plan or charging me extra money? Sorry to bother you guys more, but I want to be absolutely sure before I do this.
Thanks again for your time and wisdom.
blindpew12 said:
Wow, thanks for your quick and helpful responses.
Just to reiterate, the only issues I have to worry about is my warranty being voided, and the slim possibility that I can brick my device? I dont need to fear AT&T ending my plan or charging me extra money? Sorry to bother you guys more, but I want to be absolutely sure before I do this.
Thanks again for your time and wisdom.
Click to expand...
Click to collapse
That's correct and your warranty is really only voided if they see it is rooted. If you take the appropriate steps to unroot and restore your phone to stock you should be ok if an issue arises. I can't guarantee you will be because you are in fact always taking some risk when rooting.
In terms of extra money, unless your are tethering or in some way exceeding you plan limits: minutes, data, texts etc you won't receive extra fees for simply being rooted.
Sent from my Nexus 7 using Tapatalk
Yay! That's great news! Thank you so much for your help. It is very appreciated!
Hello, first of all I want to make it clear that my model is HTC One Mini (M4) and I'm posting here because I will get response faster, because m4 forums are pretty dead at the moment. My phone is three months old, so it roughly had like an year and nine months guarantee left. I had rooted my device and flashed CM11-nightly. Suddenly one morning the phone literally died in my hand with no reason at all. I have never dropped it, neither water damage it or something like that. I've tried everything to get it working again, with no luck. I've sent it to service through my carrier. They told me the phone will be sent to Germany (I guess HTC have service center there). I've waited almost a month and finally I got response. They told me that I've rooted and want me to pay 300$ for a new motherboard and I'm not gonna have any warranty left after paying. I've found few posts with almost identical problem, but people state that HTC fixed their devices for free. Here's one post for example: http://forum.xda-developers.com/showpost.php?p=52462075&postcount=13
For me this is ridiculous - it is like getting a new laptop, installing some linux distro on it, because you just don't like WIndows (HTC Sense for my example) and then get billed for faulty hardware. I really need your help folks, as this phone is on leasing and I am still paying it. I really can't afford these 300$ now and I have no guarantee that HTC's own hardware won't fault again and I will have to pay again. I really need an advice how to proceed. Should I try get my phone and try to send it to some other service center again and hoping for a miracle? Do I have any rights after hardware malfunction that I'm not responsible of, even after rooting? Yeah, I'm that desperate.
One thing I am sure of - I am never buying HTC's products again. After buying it had gaps of imperfections, had lights coming out of these gaps ( reference - http://i.imgur.com/4lXWWth.jpg ). They didn't want to swap the device. Now this.
1. Is there not an RUU you can use to back to stock?
2. Regardless of whether the forum is dead, you've still posted in the wrong place so it will get closed/moved eventually
It's HTC regarding problem, not HTC One in general. No I cannot get back to stock, because phone just can't boot as it's motherboard is dead, like I wrote in the OP.
How did the came to know u rooted ur phone!
Sent from my Galaxy Nexus using xda app-developers app
I don't know. I knew it was obvious it was a hardware failure when I've sent it and thought that they will just give me a new device.
Moved to HTC One Mini Q&A.
Devices have their own specific fora for a reason, you might get faster advice, but it may be wrong.
And again someone with cm11 flashed... i havent found a single person with this problem with a custom sense rom
LQi said:
Could you ask your carrier what exactly caused it and why the motherboard had to be replaced?
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Click to collapse
If your gonna be charged $300 you have the right to know why and in DETAIL! I'm currently dealing with HTC with another hardware issue. And i've found them to be pretty lazy checking there phones. I've sent my phone in twice now for a faulty usb port. The first time they didn't even look at it and sent it back saying there was nothing wrong with it ...right. The point is they most likely didn't even test it and decided to put the blame on you because they can... As much as I like my phone I don't think i'd go HTC again. You want to get on to your version of trading standards.
Sent from my GT-I9000 using Xparent Green Tapatalk 2
@J0ro have a read of this mate... if it will help but http://forum.xda-developers.com/showthread.php?t=2666925
@Braddison Thanks for info.
Just recieved an email from the HTC repair centre regarding my phone repair, for my loose USB port, and I'm pissed!!!
In the email HTC has said that the loose USB port isn't covered by the warranty and they want to charge me to replace the main board?! £130!!! which I guess is near $300? Absolute bull! How can HTC charge me for USB port becoming loose after only 3 months? The phone should last the 2 years for which I am contracted! The USB/charger port should last the wear of time, or at least my contract!
Soon as I wake tomorrow I ringing them to tell them exactly this, and if they don't listen I'm going straight to Trading Standards. I'm not gonna let them cheat me on this. .....£130! £130???? seriously?!
I think this will be my first and last HTC phone EVER!
So I contacted HTC to find out why my warranty doesn't cover a faulty charger port, and they have told me because I have unlocked my bootloader my warranty won't cover a faulty charger port... I know it states this on the HTCDev site before you unlock your bootloader, but the bootloader is software while the fault on my phone is clearly hardware, and proving the phone is of poor quality build, which is something that would of occurred whether I was rooted or not. This is just an excuse to get out of repairing my poorly built HTC One mini, and proves without a doubt that HTC don't care about its consumers or the quality of the product they are selling.
I may be on a contract but I still end up paying around £400 over time to own this phone. For a device that costs this much the build quality and service should be satisfactory..
I had a heated conversation with HTC trying to explain that the fact I had unlocked my bootloader had nothing to do with the fault on my phone, but they just kept arguing that because I had unlocked the bootloader I was liable for the cost of all repairs no matter what was wrong with my £400 phone! This is just an excuse to get out of the fact that they have sold me a faulty product, and pure dis-concern for its consumers. They seem very happy to put out a poorly built device to the public and take our money.
Well I haven't given up, I won't accept that I should take responsibility for something that would of happened whether or not I had unlocked my bootloader, for which HTC shouldn't be able to take the right away for me to install custom software, as the device is my property, and as such should be able to do so.
After the heated phone call to HTC they have now got me waiting for a callback from the "HTC Escalation Team". And while I wait for that I have been in contact with "Trading Standards/Citizens Advice" here in the UK. They have told me that the responsibility lies with the seller of the phone in my case "MobilePhonesDirect.com" under the "Supply of Goods and Services Act 1982". So I contacted them and they also have denied that this is their responsibility, so I argued that they have to supply a product that meets the specification and description of what they advertise which it clearly doesn't, and as such they need to under the law "Repair, Replace like for like or Refund". I have now been passed onto their "Escalation Team", and am awaiting their response........
If I don't get anywhere with HTC or the seller, I'll be contacting "Trading Standards" once again. but in the mean time HTC have my £400 phone, which I have already been without for 2 weeks. This is all very sad and think I'll be moving back to Samsung in the near future....
Also EU laws that protect users who unlock their bootloader or root their phone, do not apply in the United Kingdom, as their laws overrule these EU rules, even though we're in the EU..... So a nice little loop hole for an uncaring company like HTC.....
Oft! Htc are completley outta order mate,yeah you've rooted but that doesn't cause a hardware fault like that...ridiculous that they are not honoring there warranty! its evident that there build quality isn't that great, thats why so many users (myself included) are noticing cracks etc . Im sorry to hear your troubles and i am seriously questioning htc as my next device also.
I thought the EU law thing woulda helped ya...obviously not, sorry man
Hope you get a decent outcome...keep us posted
cheers
I just gave up. I've payed the money, because I can't stand staying without a smartphone anymore. Anyways, I'm never ever buying HTC or recommending it to anybody.
Small update. Called HTC again today after not receiving my callback. They had no record of a callback ...lies. Then they went on to tell me now that Im not covered under warranty because I have forced my usb port... Which I didn't. I argued how they could say that had done the damage myself and they could't answer. Instead they started quoting how I'm not covered because I unlocked the bootloader... Excuses excuses.
My phone seller has been back in touch telling me they can not find anything in their copy of the warranty to cancel my warranty based on software changes...
They asked me to get a copy of the repair report from HTC, but when I asked for this from HTC they refused to send the report until I paid for my phone to be returned or repaired ...I HAVE THE RIGHT TO HAVE ACCESS TO THESE DOCUMENTS!
When I argued my right to these documents I was told to I could take them to court! WTF !?
I asked for another callback to be arranged and a copy of their warranty that says why I won't be covered. He sent me a copy over email. BUT it doesn't say anything about not being covered for unlocking my bootloader. I then checked out htcdev.com again as directed by the man at HTC and again it doesn't say anything about voiding my entire warranty only that they won't cover things like your phone overheating from changing software, which has nothing to do with the charger port......
They want me to take them to court, so be it!
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---------- Post added at 04:48 PM ---------- Previous post was at 04:41 PM ----------
J0ro said:
I just gave up. I've payed the money, because I can't stand staying without a smartphone anymore. Anyways, I'm never ever buying HTC or recommending it to anybody.
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Its killing me not having my phone. Currently stuck using my old phone with gingerbread... But I won't let them cheat me! going on 3 weeks without my phone...
I know I am in the right! They hope I will give up. Never! They have enough of my money!
I am sick of dealing with their call centres reading from scripts like idiotic robots and will be writing to their HQ here in the UK.
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Htc's customer service really sucks. I had to wait so long and you have to wait so long. I hate how they don't do anything about the one mini's plastic cracking. But I like sense more than anything else in android.
@RuffBuster In situations like these you need to remain calm, getting irate on the phone will do nothing to help resolve the situation. I've had a little personal experience with HTC Service Centers, HTC's warranty & my legal rights. Both with my Desire HD & One X.
The important things you need to remember are HTC are not liable. They did not sell you the goods, even HTC's own e-store is not managed by them. (http://shop.emea.htc.com/uk/p_htc_store_terms.aspx).
Your citing the wrong law, Your specific case would cite the "Sale of Goods Act 1979". As its the "good" that is concerned. - Source
Additionally Trading Standards will be unable to help, as HTC did not sell you the phone.
You need to pressure the seller that they are responsible. As its within 3 months of sale, they need to prove that the good was of satisfactory quality.
Your rights if an item is faulty
In the first six months from when you buy something, the onus is on the seller to prove it was of satisfactory quality when you received it.
If the seller simply says the problem must be due to something you've done, it's for them to prove that.
If something is not of satisfactory quality, you have a statutory right under the Sale of Goods Act, to a refund, have it replaced or repaired for free.
- Source
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I had a similar issue with Phones4U and my Desire HD (faulty vibrate motor), if you cite the right law, they cannot push you about and ignore your legal rights, in the end I got a replacement from Phones4U not HTC.
If you need any help with what to say and to whom. Feel free to PM me and I can try to help.
I understand HTC are not "liable", like if you buy a bad apple you don't go to the grower, you go to the person who sold it to you. But HTC still have to provide a decent level of customer service, which they aren't, like withholding my repair report until I hand over the money. My seller needs this document before they will look further into my case.
Also still haven't received my 2nd 48 hour callback almost 3 days later, after not receiving the first one...
My phone is just over 6 months old now, but this shouldn't matter as the warranty is for 24 months, and a charger port shouldn't break before the end of the warranty from only charging and a few goes with my usb otg cable.
I am currently in contact with trading standards, htc and my phone seller to try and resolve this. Though HTC are the ones causing all the trouble...
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So here's what's happened...
After phoning the HTC Repair Hotline a further 3 times asking for a callback each time, and not receiving one, I complained about the fact I had been waiting almost 3 weeks to hear back from them. I was finally given a callback from a HTC supervisor from the UK who apologized about the fact they hadn't called me back and that this was their fault, and because of this they offered to repair my phone free of charge, as a gesture of good will. But only because of the long waiting times I have suffered.
This is a WARNING to everyone on here. If you unlock your bootloader, and your phone develops a fault that requires the mainboard to be replaced, you WILL NOT be covered by your warranty! Unless you are very lucky and they don't notice you have. Your risk!
Personally I won't be rooting my phone anytime soon after this, which is a real shame because i'm a flashaholic. Just to make sure my phone is working as it should, with the quality issues I have seen and experienced...
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RuffBuster said:
So here's what's happened...
After phoning the HTC Repair Hotline a further 3 times asking for a callback each time, and not receiving one, I complained about the fact I had been waiting almost 3 weeks to hear back from them. I was finally given a callback from a HTC supervisor from the UK who apologized about the fact they hadn't called me back and that this was their fault, and because of this they offered to repair my phone free of charge, as a gesture of good will. But only because of the long waiting times I have suffered.
This is a WARNING to everyone on here. If you unlock your bootloader, and your phone develops a fault that requires the mainboard to be replaced, you WILL NOT be covered by your warranty! Unless you are very lucky and they don't notice you have. Your risk!
Personally I won't be rooting my phone anytime soon after this, which is a real shame because i'm a flashaholic. Just to make sure my phone is working as it should, with the quality issues I have seen and experienced...
Sent from my GT-I9000 using Xparent Skyblue Tapatalk 2
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I'm glad you finally got it sorted.
So I got my phone back, I've payed for reapairs. 2 days later my volume down button stops to work, phone boots only in safe mode, nothing helps. I unlocked bootloader and rooted, but haven't switched to rom, using original one. I really don't know what to do now. I hate HTC so much, I'm gonna throw up. Any ideas?