Database Info

Oh my god. This is bad.

So I just got back from the tmobile store, after sending in my g1 I bricked attempting to install the danger spl, claiming I had no idea what happened. Then I received a call from the person at the store that was helping me informing me that HTC would do a 'check' to see if it had been rooted, and fine me $400 if they discovered any unofficial roms on it. I told this man nothing.
Is this bs, or what?!
Either security has been upped in the recent past, and I'm going to have to pay $400, or he just tells that to everyone to scare them, I have no clue.
Any additional information would be appreciated very much.

TC,
No worries mate. It's BS, he's just looking to spook you, or he/she is a complete idiot of a rep. They can't fine you for it. You own the phone, not them (unless you're on some sort of a lease agreement contract I'm not aware of).
The most they'd do is just return the phone to you or something.
Cheers.
infernofalcon said:
So I just got back from the tmobile store, after sending in my g1 I bricked attempting to install the danger spl, claiming I had no idea what happened. Then I received a call from the person at the store that was helping me informing me that HTC would do a 'check' to see if it had been rooted, and fine me $400 if they discovered any unofficial roms on it. I told this man nothing.
Is this bs, or what?!
Either security has been upped in the recent past, and I'm going to have to pay $400, or he just tells that to everyone to scare them, I have no clue.
Any additional information would be appreciated very much.
Click to expand...
Click to collapse

how can you brick a phone ( im noob so..)

leco said:
how can you brick a phone ( im noob so..)
Click to expand...
Click to collapse
By not following directions, mostly.
Mine was taken by haykuro's death bringer.
-
This person called me back, and claims that HTC can and will check every phone sent in for unofficial roms. I'm not sure what gave me away, but he said if I rooted my phone, then do NOT send it in, because they will not replace it, and I will need to pay $400 for a new g1. He says he knows this from experience.
I'm rather frightened now, but would much rather trust you guys. So, encouragement pl0x?

infernofalcon said:
By not following directions, mostly.
Mine was taken by haykuro's death bringer.
-
This person called me back, and claims that HTC can and will check every phone sent in for unofficial roms. I'm not sure what gave me away, but he said if I rooted my phone, then do NOT send it in, because they will not replace it, and I will need to pay $400 for a new g1. He says he knows this from experience.
I'm rather frightened now, but would much rather trust you guys. So, encouragement pl0x?
Click to expand...
Click to collapse
TC,
This changes things. You see, when you said a 400 USD fine...that's BS....but...you should have the option to keep your bricked G1 (assuming they can't fix it). They can't keep it and not return it you. After that point, it's really your choice if you want to buy a new one or not.
Cheers.

PoisonWolf said:
TC,
This changes things. You see, when you said a 400 USD fine...that's BS....but...you should have the option to keep your bricked G1 (assuming they can't fix it). They can't keep it and not return it you. After that point, it's really your choice if you want to buy a new one or not.
Cheers.
Click to expand...
Click to collapse
Yes, but is there anyway they can tell it was rooted? Because if they can't, wouldn't they just replace it for free?

infernofalcon said:
Yes, but is there anyway they can tell it was rooted? Because if they can't, wouldn't they just replace it for free?
Click to expand...
Click to collapse
TC,
I'm sorry, I do not have the information to these things and I wouldn't know. I can wish you all the best at this point, and hope that you screwed up the phone's memory to a point where nothing is readable by whatever gadgets/software they have.
Whatever it is, they can NOT fine you, that's the point I want you to take away from all this. Lawl.
Cheers.

PoisonWolf said:
TC,
I'm sorry, I do not have the information to these things and I wouldn't know. I can wish you all the best at this point, and hope that you screwed up the phone's memory to a point where nothing is readable by whatever gadgets/software they have.
Whatever it is, they can NOT fine you, that's the point I want you to take away from all this. Lawl.
Cheers.
Click to expand...
Click to collapse
Thank you so very much, I greatly appreciate your kindness and time, and hope you have a wonderful day.

OMGAHAHAHAHAH
Sorry,
I just find it so sad a rep tried to threaten you a fine for using your [OWN] device with a fine for doing what YOU want on your OWN device. Has the world come to this insanity?

Laos101 said:
OMGAHAHAHAHAH
Sorry,
I just find it so sad a rep tried to threaten you a fine for using your [OWN] device with a fine for doing what YOU want on your OWN device. Has the world come to this insanity?
Click to expand...
Click to collapse
Well at least we've got you guys =P

Do you have 'Accident' insurance?

Yes, they can tell if you rooted it, or flashed it with an unofficial ROM. By doing that, you invalidated your warranty so if they really DO check it, they are pretty unlikely to repair it for free, hence the $400.

FloatingFatMan said:
Yes, they can tell if you rooted it, or flashed it with an unofficial ROM. By doing that, you invalidated your warranty so if they really DO check it, they are pretty unlikely to repair it for free, hence the $400.
Click to expand...
Click to collapse
Even if it's bricked?

infernofalcon said:
Even if it's bricked?
Click to expand...
Click to collapse
TC,
I wouldn't be surprised. You know how a damaged hard drive can be rendered inaccessible to the average joe? And how there are data-recovery companies that can somehow still get data back for you?
I'm pretty sure they can tell. If that's the case, like I've said before, it's really your call if you want to purchase a new phone or buy a second hand rooted one in the marketplace.
Cheers.

infernofalcon said:
Even if it's bricked?
Click to expand...
Click to collapse
It's only bricked to you, not to them. It's more likely they'd just reflash the ROM and not bother to check, but what with Google's recent actions on trying to stop custom Android ROMs containing their closed source software, they MIGHT be pressuring HTC to check for custom ROMs as well...
It's your choice whether you want to take the chance or not. The worst that can happen is that they won't honour the warranty and either send the device back to you, or require you to pay for the repair.

Good luck for you and take easy.
MOD EDIT
Links removed

Ho ,really sorry sorry links,links!

FloatingFatMan said:
It's only bricked to you, not to them. It's more likely they'd just reflash the ROM and not bother to check, but what with Google's recent actions on trying to stop custom Android ROMs containing their closed source software, they MIGHT be pressuring HTC to check for custom ROMs as well...
It's your choice whether you want to take the chance or not. The worst that can happen is that they won't honour the warranty and either send the device back to you, or require you to pay for the repair.
Click to expand...
Click to collapse
aHA!
Someone from here needs to get a job at htc, and pray the unbricking technique is revealed to them

LMFAO! That guy needs to get his ass kicked! You can turn your device in a custom ROM server and the only thing they can do is return it to you without repairing it. Nothing more. Ha! What ...... .... that rep must be. ........ ... ...... ..... haha!
If they catch you with a custom ROM, you would have to pay for the repair yourself, but that is normal. I never, NEVER, go to official repair shops. I just go to any repair centre and pay the price for the repair. Saves me a lot of nerves lol.

infernofalcon said:
aHA!
Someone from here needs to get a job at htc, and pray the unbricking technique is revealed to them
Click to expand...
Click to collapse
It's not difficult, but you can't do it from home because it requires dedicated hardware to connect directly to the phone's main board.
How do you think they flash these things in the first place, hmm? They sure as hell don't run the same type of flashing process that we do!

Seems like I can't do anything fun without voicing my warranty

It seems like everything cool requires a rooted device. I just can't bring myself to voiding the warranty on such a new and expensive device. You people must have a good deal more disposable income than I do.
That, or there is some magical way to accomplish all this that I don't know about. Any useful advice is welcome.
Sent from HTC Thunderbolt using Tapatalk.

anonymity said:
It seems like everything cool requires a rooted device. I just can't bring myself to voiding the warranty on such a new and expensive device. You people must have a good deal more disposable income than I do.
That, or there is some magical way to accomplish all this that I don't know about. Any useful advice is welcome.
Sent from HTC Thunderbolt using Tapatalk.
Click to expand...
Click to collapse
It's a fact, that bricking your device can be very difficult. If you follow the rooting instructions to the T, then you should be fine and successfully root your phone. When you finally complete root then the first thing we do to ensure we don't brick our phones is a Nandroid backup. In the event something goes south, we just restore what are Nandroid did for us.
Is it still possible to brick? Of course. Most people end up bricking their phones because they don't know what they're doing. That's what this forum is for! Post your questions in the Questions section. We're here to help. Good luck.
**I should also point out that your warranty only voids software problems for obvious reasons.

I do appreciate the help. What happens if I break something physically with the phone? I'm paying extra for the device insurance. Do you think it would still be covered?
Sent from HTC Thunderbolt using Tapatalk.

anonymity said:
I do appreciate the help. What happens if I break something physically with the phone? I'm paying extra for the device insurance. Do you think it would still be covered?
Sent from HTC Thunderbolt using Tapatalk.
Click to expand...
Click to collapse
If you Break something physically, its your fault and the warranty doesn't cover. I heard from someone @ vzw that a huge % of warranty claims are for software issues, and if you have root you can usually fix these yourself.
Keep your phone for 2-3 months, if nothing fails in that time nothing probably will, unless you cause it ;-)
IMHO anything after that is customer abuse anyway.... warranty is only for defects.
Also: pay for insurance, its worth it.
Sent from my ThunderBolt using XDA Premium App

Buy a good protective case and you won't have to worry so much about physical damage. The only bricks i've heard about was caused by the newest leaked gb radio. I running stock radio on cm7.
Sent from my ThunderBolt using XDA Premium App

Lemme point out something... Get the insurance. If you break your phone and want to make a claim on your very rooted device, there really is no problem here. Just make sure it will never work again. "Opps... I accidentally dunked it in my salt water aquarium!" Kinda see where I'm going with that? Now it's an insurance claim, and they couldn't care less if they ever see the phone again. In fact, if you just called yours in stolen, they might just send you another one for the price of the deductible. I've called phones in stolen and got the insurance replacement. It's easy. Just follow the directions for rooting exactly and you'll be fine. If you're coming from the dInc, it's pretty much all the same after you're rooted.

loonatik78 said:
Lemme point out something... Get the insurance. If you break your phone and want to make a claim on your very rooted device, there really is no problem here. Just make sure it will never work again. "Opps... I accidentally dunked it in my salt water aquarium!" Kinda see where I'm going with that? Now it's an insurance claim, and they couldn't care less if they ever see the phone again. In fact, if you just called yours in stolen, they might just send you another one for the price of the deductible. I've called phones in stolen and got the insurance replacement. It's easy. Just follow the directions for rooting exactly and you'll be fine. If you're coming from the dInc, it's pretty much all the same after you're rooted.
Click to expand...
Click to collapse
Wow. That's some serious insurance fraud, man. Don't think I could ever bring myself to that.
On topic, the ABSOLUTE BEST advice I can give the OP is to read, read, read. Rooting using jcase's step-by-step instructions is easy and perfectly safe (assuming you follow his instructions to the letter). There is also a safe way to revert back to stock, unrooted. Both of those threads are stickied in the dev forum. As long as you make Nandroid backups often, you'll be able to revert back to a working phone in 99.9999% of all cases (the only exception that I know of being the possibly-gingerbread-leak-related bootlooping). However, you should only root if you feel comfortable with it, and the only way to do that is to gather as much information as possible. So, lurk the forums here for a while, search the web for anything you can find about rooting, restoring stock, nandroid backups, and anything else you don't quite understand. Oh, and good luck with whatever you decide to do!

TheStick13 said:
On topic, the ABSOLUTE BEST advice I can give the OP is to read, read, read. Rooting using jcase's step-by-step instructions is easy and perfectly safe (assuming you follow his instructions to the letter).
Click to expand...
Click to collapse
+1
Jcase's instructions makes it ridiculously simple to root. Once you do it, you'll ask yourself why you waited so long
Sent from my ADR6400L using XDA App

loonatik78 said:
I've called phones in stolen and got the insurance replacement.
Click to expand...
Click to collapse
Actually, the insurance is comprehensive. They should cover it without you lying to them or defrauding them. Just tell them the truth, pay the deductible, and you're golden.
Sent from my ThunderBolt using XDA Premium App

We were all noobs at this at one point or another, some of us more lucky than others for the extensive computer knowledge over others.
Keep good faith if your really interested, read everything over and over until you're positive you got it down. The first time you do it is always a nervous moment, believe me I've been there. I'm fairly confident about what I do these days with my phone, the community is great to help you out if you cant find an answer as well. Always search for your question first.
IMO rooting and flashing isn't for the faint of heart but we all get addicted.
Also as for the insurance, you pay it for a reason, yea the way some people word it sounds like insurance fraud...I took in my last phone because it wouldn't sync via usb anymore, long story short I cracked my screen months before the usb stopped functioning, so vzw wouldnt cover it for hardware malfunction, but they said the insurance deductible will cover a replacement for the cracked screen...so in the long run, really, they dont care. Whats really the difference between you cracking your screen and getting a replacement, and you doing anything else and getting a replacement(if you have to pay the deductable of coarse)? I see nothing morally wrong there...sorry for the rant, I know its been covered many a time, just thought I'd throw my 2 cents in there

You also need to remember that many people that have "bricked" a phone still get it covered through the warranty. The reason for this is, if I walk into a verizon store with a phone not booting or stuck in a boot loop they will have no clue whether its rooted or not. The exception to this is, if you have a custom boot loader image on. Also if something software related does happen to your phone, lets say the radio malfunctions and you can't access the verizon network anymore. All you have to do is un-root your phone before sending it in.

TheStick13 said:
Wow. That's some serious insurance fraud, man. Don't think I could ever bring myself to that.
Click to expand...
Click to collapse
No fraud in doing something like that. Look, customers pay a $6.99 monthly premium for peace of mind, the contract says only two things are not covered, nuclear meltdown and war (literally), anything else whatever it may be is covered. Plus you still have to pay a deductible of $100 bucks for a refurbished phone that has ALREADY been sold previously for full retail price. So I wouldn't feel so bad for the insurance company considering just one policy holder pays around $140 over 20 months of a 2yr contract, now ask yourself, how many customers have insurance and never file a claim? More than enough not to make me lose any sleep over reporting my phone lost or stolen...
Sent from my ADR6400L using XDA App

spursrchamps2007 said:
[....]Also if something software related does happen to your phone, lets say the radio malfunctions and you can't access the verizon network anymore. All you have to do is un-root your phone before sending it in.
Click to expand...
Click to collapse
So it is possible to unroot a phone? I thought that's what I was reading in dev section but I wasn't 100% sure on that. I am a believer in RTFM philosophy. I guess I just have some more reading to do. Either way, I think I'm going to keep it stock for a little while. Thanks for all the great feedback guys.
Sent from HTC Thunderbolt using Tapatalk.

anonymity said:
So it is possible to unroot a phone? I thought that's what I was reading in dev section but I wasn't 100% sure on that. I am a believer in RTFM philosophy. I guess I just have some more reading to do. Either way, I think I'm going to keep it stock for a little while. Thanks for all the great feedback guys.
Sent from HTC Thunderbolt using Tapatalk.
Click to expand...
Click to collapse
Yeah you can unroot. Just update a RUU with a signed bootloader and you are "unrooted" again. I believe that's how it works..

loonatik78 said:
Lemme point out something... Get the insurance. If you break your phone and want to make a claim on your very rooted device, there really is no problem here. Just make sure it will never work again. "Opps... I accidentally dunked it in my salt water aquarium!" Kinda see where I'm going with that? Now it's an insurance claim, and they couldn't care less if they ever see the phone again. In fact, if you just called yours in stolen, they might just send you another one for the price of the deductible. I've called phones in stolen and got the insurance replacement. It's easy. Just follow the directions for rooting exactly and you'll be fine. If you're coming from the dInc, it's pretty much all the same after you're rooted.
Click to expand...
Click to collapse
Make sure your insurance covers water damage. The one from Wirefly DOES NOT.

Robertjm said:
Make sure your insurance covers water damage. The one from Wirefly DOES NOT.
Click to expand...
Click to collapse
dont understand why anyone would want the wirefly insurence working at a store myself more than half the people that come in needing replacements are due to water damage.
Also to the OP just root it and enjoy all the awesome Gingerbread goodness. I for one cant afford a new phone but love voiding warranties, anything from game consoles to phones i get more fun tinkering and modding device than i due just from the device itself. also i have found it pretty hard to brick a phone if you follow directions.

ddgarcia05 said:
Buy a good protective case and you won't have to worry so much about physical damage. The only bricks i've heard about was caused by the newest leaked gb radio. I running stock radio on cm7.
Sent from my ThunderBolt using XDA Premium App
Click to expand...
Click to collapse
Is that a fact? I'm being serious. So the people that hbooted the GB radio hadn't ever hbooted the latest radio leak?

Youtube a t-bolt rooting video. You'll see it's so easy, a caveman could do it. It just requires patience and attention to detail. You copy and paste commands, and make sure you follow the video, you can't miss. It's a lot easier than the Terminal Emulator method I used on my Droid 1, and not quite as easy as the Z4root I used on my X.

[Q] exchanging phone @ AT&T hoping to get one without 1.85; any experience with this?

[Q] exchanging phone @ AT&T hoping to get one without 1.85; any experience with this?
Like an idiot I jumped the gun and updated to 1.85 without changing CID. I went to the store and they obviously didn't have any in stock but they would call me as soon as they got a shipment in/acquired one from another store even if it is past my 30 days.
Does anyone have any recent experience with this? Does it have an earlier version? Or will I be stuck with another 1.85 device?

1.85 hasn't been released... can't see how you'd end up with one.

So you know the risks of using a leaked ruu. Why not just wait for root for 1.85 or a official update ruu?
Nothing is wrong with your device

Why would you need to return it? If being on 1.85 is the only issue, why not wait it out? I can't see why this is a problem that would require an exchange...

If you are not experiencing any problems other than being on 1.85 I would suggest u keep the phone. There is a very good possibility you could end up with a phone that has issues like the one I have and several others have had. Not only that but u flashed it to your phone so why make the carrier pay for something u did.
Sent from my HTC One X using Tapatalk 2

meccanikal said:
Like an idiot I jumped the gun and updated to 1.85 without changing CID. I went to the store and they obviously didn't have any in stock but they would call me as soon as they got a shipment in/acquired one from another store even if it is past my 30 days.
Does anyone have any recent experience with this? Does it have an earlier version? Or will I be stuck with another 1.85 device?
Click to expand...
Click to collapse
I'm stuck on 1.85 also. The phone runs fine and I can wait for the root.
I'm just curious, what were you going to tell them to convince them to exchange your phone with 1.85 for a stock phone?
Mike

I just took mine to the AT&T store half an hour ago. Since it was finally released from customs they said it should be in stock this week. They let me hold onto the phone and said even if I have to keep it past the 30 days they'll replace it anyway. They said there's a possibility of it being in stock tomorrow, so if I replace it then, I'll let you know.

I swear this forum needs to take a harder stance on threads like these. Suggesting that you're taking the phone back for exchange because you knowingly flashed a software version that is not carrier supported is shameful. These threads should be treated like Warez posts and deleted or locked.
Come on people, these things cost money! HTC and AT&T may make a lot of money, but every time someone does something like this it cuts into their bottom line and you're just driving up costs for the rest of us.
sassafras

sassafras_ said:
I swear this forum needs to take a harder stance on threads like these. Suggesting that you're taking the phone back for exchange because you knowingly flashed a software version that is not carrier supported is shameful. These threads should be treated like Warez posts and deleted or locked.
Come on people, these things cost money! HTC and AT&T may make a lot of money, but every time someone does something like this it cuts into their bottom line and you're just driving up costs for the rest of us.
sassafras
Click to expand...
Click to collapse
My my my someone is feeling self righteous. I'm sure your message/guilt trip is going to be absorbed by the denizens of a modding forum. Friendly reminder AT&T is the one getting in the way of letting you do what you want with your device and usage of data in the first place.

sassafras_ said:
I swear this forum needs to take a harder stance on threads like these. Suggesting that you're taking the phone back for exchange because you knowingly flashed a software version that is not carrier supported is shameful. These threads should be treated like Warez posts and deleted or locked.
Come on people, these things cost money! HTC and AT&T may make a lot of money, but every time someone does something like this it cuts into their bottom line and you're just driving up costs for the rest of us.
sassafras
Click to expand...
Click to collapse
Agreed.
Sent from my HTC One X using xda premium

Zabalba said:
My my my someone is feeling self righteous. I'm sure your message/guilt trip is going to be absorbed by the denizens of a modding forum. Friendly reminder AT&T is the one getting in the way of letting you do what you want with your device and usage of data in the first place.
Click to expand...
Click to collapse
Your ad hominem attack doesn't do anything to make my point less valid. There is a difference between AT&T locking out things like data tethering (which is stupid) and HTC voiding warranties for bootloader unlocking, which is their prerogative. As an electronics manufacturer who incurs cost every time they accept a warranty return, it makes perfect sense to have a system which allows them to track who has unlocked the bootloader.
As a community of modders, I like to think that we all can accept that we are taking the warranty into our own hands when we modify the device in ways it was not intended to be used.
sassafras

I've been trying for a couple weeks to get mine swapped, both because of 1.85 and because of connection problems.. I just called a store and they said to call tomorrow (31st day since purchase) to see if they have any, and that they would be willing to work with the circumstances... But if you are swapping for no other issue I'm not sure how they'll like that.
Sent from my HTC One X using XDA

[Q] What to do with bricked phone?

(I hope this is the right forum to ask this in) Alrighty everyone first off I have no hope of saving this thing and I have no intention to do so. So from here what do I do. I have an LG optimus L9, T-Mobile is my carrier and I have the Jump plan offered by them. Im in need of a phone (who isnt now a days) So it looks like I have a couple options...call them...tell them I lost the phone see what happens from there. Or tell them there was a hardware error (Both of these options are covered by the Jump plan) I dont know if they check to see if the phone has been rooted if I sent it in because that would probably void everything. Or I could try and upgrade phones to a different one. The main thing is I was making payments on this phone and don't know what to do with that. I only want to be paying one phone off. Thank you very much for reading through all this, if you have any suggestions on what to do please let me know!

TheCatKing said:
(I hope this is the right forum to ask this in) Alrighty everyone first off I have no hope of saving this thing and I have no intention to do so. So from here what do I do. I have an LG optimus L9, T-Mobile is my carrier and I have the Jump plan offered by them. Im in need of a phone (who isnt now a days) So it looks like I have a couple options...call them...tell them I lost the phone see what happens from there. Or tell them there was a hardware error (Both of these options are covered by the Jump plan) I dont know if they check to see if the phone has been rooted if I sent it in because that would probably void everything. Or I could try and upgrade phones to a different one. The main thing is I was making payments on this phone and don't know what to do with that. I only want to be paying one phone off. Thank you very much for reading through all this, if you have any suggestions on what to do please let me know!
Click to expand...
Click to collapse
Thought about getting it repaired by a technician? Just google for it. If you give it to your carrier they'll mind you or someone have modified it. I really can't advice you telling 'em you lost it, cause that was criminal acting i suppose.

TheCatKing said:
(I hope this is the right forum to ask this in) Alrighty everyone first off I have no hope of saving this thing and I have no intention to do so. So from here what do I do. I have an LG optimus L9, T-Mobile is my carrier and I have the Jump plan offered by them. Im in need of a phone (who isnt now a days) So it looks like I have a couple options...call them...tell them I lost the phone see what happens from there. Or tell them there was a hardware error (Both of these options are covered by the Jump plan) I dont know if they check to see if the phone has been rooted if I sent it in because that would probably void everything. Or I could try and upgrade phones to a different one. The main thing is I was making payments on this phone and don't know what to do with that. I only want to be paying one phone off. Thank you very much for reading through all this, if you have any suggestions on what to do please let me know!
Click to expand...
Click to collapse
Professionals of mobile repairing in your local market can solve your problem by charging a little money.

T-Mobile Service Reps! Help ASAP please! TIA!

Hey guys, if any of you are customer service reps for T-Mobile, I need your help ASAP please.
I just need to know if Customer Care reps can tell whether or not I have recently performed a factory reset on my device. Does anyone know FOR SURE if this is/is not possible?
Short version: I need a replacement S8+ due to some serious defects in my device's audio. I've explained to them that I've performed a hard reset TWICE already and yet the problem persists. Regardless, customer care is "forcing" me to do it AGAIN before calling me back in one hour from now to see if the problem still remains. I find this obnoxious, and I really can't afford to do it again, as I run my own business and have a busy day ahead. Need my phone setup just the way it is and have no time to go through the reset and then setup my phone all over again.
Thanks in advance! Please, no guesses here, just solid answers from reps who know for sure!

pieces of cake said:
Hey guys, if any of you are customer service reps for T-Mobile, I need your help ASAP please.
I just need to know if Customer Care reps can tell whether or not I have recently performed a factory reset on my device. Does anyone know FOR SURE if this is/is not possible?
Short version: I need a replacement S8+ due to some serious defects in my device's audio. I've explained to them that I've performed a hard reset TWICE already and yet the problem persists. Regardless, customer care is "forcing" me to do it AGAIN before calling me back in one hour from now to see if the problem still remains. I find this obnoxious, and I really can't afford to do it again, as I run my own business and have a busy day ahead. Need my phone setup just the way it is and have no time to go through the reset and then setup my phone all over again.
Thanks in advance! Please, no guesses here, just solid answers from reps who know for sure!
Click to expand...
Click to collapse
not a rep, but I can tell you they won't know if you have reset the phone or not.

Manager for corporate T-Mobile, no we have no way to verify such information. I know this for fact, but to offer a bit of proof tech support had to ask me if I was on the latest OS on my S8+ when calling about Digits and I told them yes, even though I'm on factory AQC9 with updates blocked.
Apologize to hear they're giving you a difficult time. Is this within 14 days or for warranty exchange purposes?
If it's to initiate a warranty exchange, I'd suggest going to your local store provided you have the time. They can have it ordered for you within 5 minutes. If it's 14 days and you ordered via Care you will have to go through them. Either way they shouldn't be giving you this much hassle though.
Ask for the Loyalty department if you keep getting the run around. They can usually offer credits and such.
Sent from my SM-G955U using Tapatalk