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Hey everyone this is my first thread on xda and i was hoping if you guys could help me out. So i bought a Nexus S about 2 weeks ago.. the phones great. However, i have noticed 2 red dots on the screen- one close to the top of it, and one around the middle. They are very very small, you have to literally be a couple centimetres away from the phone to see it. I tried a pixel fixing app but that didnt work... Also i went to my carrier (wind mobile) and told them about the issue... they said the best they could do is give me a refurbished phone. I also called up samsung and they said they would give a refurbished as well. Now my question is... is there any way to fix this? If not, should i just get the refurbished phone? And shouldn't they offer me a brand new phone instead of a refurbished one? Please help! Thanks in advance.
i would just stay at least 2.75 inches away from your screen when your looking at it. just messing that would drive me crazy too. But too me it sounds like a hardware issue that probably cant be resolved with software. If its something you cant live with probably going to have to go with the refurb
That blows that when we buy brand new phones they offer us refurbished ones. It's bull**** actually.
Sent from my Nexus S using xda premium
Ahhhhh. I know right. I dont know what to do! I wana get rid of the problem, but at the same time i dont want a refurbished phone since i just bought a brand new one!
Sent from my Nexus S using XDA App
If your only two weeks in I don't see on what grounds they refused to give u a new one. Nuke it and turn it in.
Sent from my Nexus S 4G using xda premium
Should be able to exchange for a new phone if you are only 2 weeks in. Check the return policy.
Sent from my Nexus S using XDA App
danialq15 said:
Hey everyone this is my first thread on xda and i was hoping if you guys could help me out. So i bought a Nexus S about 2 weeks ago.. the phones great. However, i have noticed 2 red dots on the screen- one close to the top of it, and one around the middle. They are very very small, you have to literally be a couple centimetres away from the phone to see it. I tried a pixel fixing app but that didnt work... Also i went to my carrier (wind mobile) and told them about the issue... they said the best they could do is give me a refurbished phone. I also called up samsung and they said they would give a refurbished as well. Now my question is... is there any way to fix this? If not, should i just get the refurbished phone? And shouldn't they offer me a brand new phone instead of a refurbished one? Please help! Thanks in advance.
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Click to collapse
Typically, the refurbs are like brand new. They have all the plastic stickers on and everything. While it sucks, it's better than being stuck with bad pixels.
.
So i went back to the wind store today... and since the stuck pixel was very small, they couldnt really do anything... However, they told me that if the phone's lcd gets worse they will replace it. Sounds like a good deal right? The pixel doesnt really bother me much... But what do u guys think?
That would be fine by me too. No need to start war for small, mostly cosmetic issues. Good for you! I think in matter of few weeks, you don't even notice it..
ptfdmedic said:
Typically, the refurbs are like brand new. They have all the plastic stickers on and everything. While it sucks, it's better than being stuck with bad pixels.
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Its not hard to put plastic stickers on a used phone. Look brand new again!!!!!
Sent from my Nexus S 4G using xda premium
danialq15 said:
Hey everyone this is my first thread on xda and i was hoping if you guys could help me out. So i bought a Nexus S about 2 weeks ago.. the phones great. However, i have noticed 2 red dots on the screen- one close to the top of it, and one around the middle. They are very very small, you have to literally be a couple centimetres away from the phone to see it. I tried a pixel fixing app but that didnt work... Also i went to my carrier (wind mobile) and told them about the issue... they said the best they could do is give me a refurbished phone. I also called up samsung and they said they would give a refurbished as well. Now my question is... is there any way to fix this? If not, should i just get the refurbished phone? And shouldn't they offer me a brand new phone instead of a refurbished one? Please help! Thanks in advance.
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Click to collapse
Hi!
I'm from Italy and...I've exactly the same problem!!!
2 red dots on screen, very very small on my new Nexus S (bought 2 weeks ago).
So, I decided to keep it at home! I don't want refurbished phone!
So, every day I watch if other red dots appear, I hope NO!
RoksVempire said:
Hi!
I'm from Italy and...I've exactly the same problem!!!
2 red dots on screen, very very small on my new Nexus S (bought 2 weeks ago).
So, I decided to keep it at home! I don't want refurbished phone!
So, every day I watch if other red dots appear, I hope NO!
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Click to collapse
It's rare that more stuck pixels would appear out of nowhere. I'm sure you'll be fine.
With in the first 14 days you get a brand new phone, 15 days and up you get a refurbished. Now what most people don't know is a refurbished phone is not how they used to be back in the days (a used phone just cleaned up) now a days refurbished is a phone someone had but sent back due to them not liking it or it being the wrong phone. 9 out of 10 times the refurbished phone that you get has never been used or used for a less then a full day. When I worked for tier 2 tech for sprint the refurbished phones we sent out were phone someone ordered but got the wrong one. Say you ordered a Nexus S and we shipped you an Evo 3D, even though you never even powered on that 3D, it is now a refurbished phone. Sorry for the long post and my spelling grammar, but I been up for the past 32 hours at the hospital with my son and could really care less to spell and grammar check right now =/
Sent from my Nexus S 4G using XDA App
Anyone having stuck pixel issues, try something like this.
https://market.android.com/details?id=uk.co.technicalmargaret.game.pixelfixer&hl=en
i bought a old inspire off a friend with a busted screen and the case looks like the phones been dropped a lot.
after playing with the phone for about a week everything seems to work fine it just looks really bad.. i've placed a order for a replacement screen but would like to make the rest of the phone look new as well.. would anyone know where i might be able to buy a new phone case/housing?
thanks for your time.
I read a post in the dhd section in which the poster said he bought a new shell for his dhd. I would assume that you could get a dhd shell for your inspire since they are the same phone but I am not sure. I would also assume that he purchased it directly from HTC, maybe there is a section on their web page where you can do this.
Sent from my Inspire 4G using XDA App
Shells for Inspire/DHD should be the same. There is always ebay.
Inspire back housing search
Desire Hd back housing
You can even now go red if you want to.
Hi there,
My roommate owns a Samsung Infuse, and had to send it back after he threw it and it wouldn't turn on. Now he got the replacement infuse last night and he ran it over with his car on our way to the tanners.
My question is, what will AT&T do? Will they replace the second phone since it hasn't even been 24 hours? Or since he damaged it physically, will they not take it back?
Sent from my SGH-I717R using xda premium
My suggestion is if you are not the same retardness as your friend, get far away from that person.
Just a matter of time he will throw you out and run you over.
votinh said:
My suggestion is if you are not the same retardness as your friend, get far away from that person.
Just a matter of time he will throw you out and run you over.
Click to expand...
Click to collapse
Right , sounds like your friend is as mentally damaged as his phone is physically damaged, I would suggest he just gets one of the old nokia brick phones if he wants to throw and drive over his handsets, haha
Sent from my SCH-I510 using Tapatalk
Well, stock Infuse is infuriating, so I can't really blame him. But it was on the roof of his car when we pulled out, and when we got back we saw it completely shattered. So he didn't run it over on purpose.
He just has some anger issues But he needs his phone, since we go out of town every weekend for work. Currently, he's using an old Palm with a shattered screen. I was hoping somebody with AT&T replacement experience would be able to help us out. We're considering just calling and saying the replacement arrived like that. But we'll see.
Well if you are looking for a replacement I would def say go with the Galaxy Note. It's pretty much an amazing phone/tablet.... thing. I am waiting for it to come to Sprint
DavidSynergy said:
Well if you are looking for a replacement I would def say go with the Galaxy Note. It's pretty much an amazing phone/tablet.... thing. I am waiting for it to come to Sprint
Click to expand...
Click to collapse
I do have the Note. But he needs to get through this phone to get a model swap. Now we just have to get AT&T to either model swap his phone!
Sent from my SGH-I717R using xda premium
So what would you do in this situation. Last Friday my touch screen stopped working. I was getting emails, texts, phone calls (could answer on car BT only), etc. Stopped in Verizon(not a repair center), they pulled battery but no go. They ordered my a rplacement. On Saturday, in prep for new phone, I pulled SIM and SD out. Powered up, and the thing works perfect. Strange huh?
With that being said, what would you do? Keep current phone, which I bought brand new, or keep and use replacement? For some reason, I don't want the refurb. The verizon guy did say that they do send out brand new ones that have the same "Like New Certified Replacement" sticker on them. Anyway to tell if its brand new or refurb? It has an 8/8/12 date on it.
I'm not trying to be rude but, can you see any defects with the phone that make you think it's a refurb? Like scuffs or anything?
If not, that as far as you can tell it's new, why does it matter? If it looks exactly like a new phone than it may be new, or a very good condition refurb. Either way it's still an S3 in "new" condition
Sent from my UNLOCKED Verizon Galaxy S3
Someone once said that any 'void warranty' type stickers on a refurb, like they put over the screw heads, are a different color then they ones on a new unit. Not sure if that is true.
It looks like its new. For some reason I feel if its a refurb, it was defective and then fixed and that is worse than my brand new I bought. Although mine seems to be defective as well.
sd5500 said:
It looks like its new. For some reason I feel if its a refurb, it was defective and then fixed and that is worse than my brand new I bought. Although mine seems to be defective as well.
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Click to collapse
Dude most cln new replacements this early in the game are brand new devices. Verizon has these phones in stock use common sense the phone has been out for around 2 months now millions are out there there are not enough refurbs to replace everyones defective devices. That being said even if it is a true cln device they are usually perfectly acceptable. If you have problems with it swap it for another.
Sent from my SCH-I535 using Tapatalk 2
use anycut to make a shortcut to RTN that will till you if it's a refurbished phone
Sent from my Galaxy S III using Forum Runner
johnnilsson said:
Dude most cln new replacements this early in the game are brand new devices. Verizon has these phones in stock use common sense the phone has been out for around 2 months now millions are out there there are not enough refurbs to replace everyones defective devices. That being said even if it is a true cln device they are usually perfectly acceptable. If you have problems with it swap it for another.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Thanks for the info "DUDE", but I'm well aware how new the phone is. That doesn't mean its not a refurb.
Karl said:
use anycut to make a shortcut to RTN that will till you if it's a refurbished phone
Sent from my Galaxy S III using Forum Runner
Click to expand...
Click to collapse
I'm sorry, but can you elaborate. Not sure what your referring to.
sd5500 said:
Thanks for the info "DUDE", but I'm well aware how new the phone is. That doesn't mean its not a refurb.
Click to expand...
Click to collapse
Dude I don't appreciate the attitude. K bra.
Sent from my SCH-I535 using Tapatalk 2
Do you want to keep your used one that now works or accept a used that that works. Seems like an equal trade off to me.
How much faith do you have that your fix will stick?
Sent from my SCH-I535 using xda app-developers app
I don't think the anycut app works for the RTN because I have a CLNR from Vzw and it says it wasn't reconditioned
Sent from my SCH-I535 using XDA Premium HD app
I recently got a Refurb phone which fixed my radio issues. I'm 99% sure its brand new. You don't get a battery or a back cover and that's the only difference.
Dra$tiK said:
I don't think the anycut app works for the RTN because I have a CLNR from Vzw and it says it wasn't reconditioned
Sent from my SCH-I535 using XDA Premium HD app
Click to expand...
Click to collapse
Because as stated this phone has just recently been released. There are not enough returns they simply have new devices in stock to replace defective ones. What you got was a brand new device. How are people still not getting this?
Sent from my SCH-I535 using Tapatalk 2
johnnilsson said:
Because as stated this phone has just recently been released. There are not enough returns they simply have new devices in stock to replace defective ones. What you got was a brand new device. How are people still not getting this?
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
some people are getting replacements though, I know mine is. (when the sticker under the battery with the IMEI/MEID is all bent like it was 1/2 pulled off, and replaced on, its a sign...)
johnnilsson said:
Because as stated this phone has just recently been released. There are not enough returns they simply have new devices in stock to replace defective ones. What you got was a brand new device. How are people still not getting this?
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
"Bra" here seems to be the authority on this topic...j/k
I guess at the end of the day, if there was a way of knowing what they sent me brand new its a no brainer. It looks like there is no way of really knowing for sure, which is no real big deal. My current phone seems to be working fine since that strange incident, but having it flake out last Friday was a nightmare. Having this for work email when out of the office is critical, so I should really just swap it to avoid the incident again.
Anycut will make short cut to veiw rtn this is what you'll see, under reconditioned mine says no
Sent from my Galaxy S III using Forum Runner
So I booted up the phone they sent me, and it says "safe mode" in the lower left corner of the screen. Did some app updates, rebooted and "safe mode" is gone. Any thoughts now on refurb or brand new? I did not boot mine original phone up myself to see if "safe mode" was there on that one. It was done by sales guy at verizon.
Now the new phone is acting really strange. While doing a google backup restore of all my apps, the phone became unresposive. Just did a battery pull, which was required, now working ok.
Could my problem be my sim card? Original problem was resolved when I booted without sim card.
i told you how to check
About 3 weeks ago I got fed up with my ridiculously poor radio and called CS. In the end they sent me a "certified replacement". My certified replacement was 100% certainly a refurb. All the micro antenna covers were missing. The Serial number sticker under battery was two times the size of original and looked like it had been printed on a 1980's dot matrix printer, and best of all, it had exactly ZERO wifi reception, probably the reason it went in in the first place. After fighting with these ignorant A$$hats at CS for another few hours, and being told a software update would repair it, I finally got them to send me another. The CS told me the same BS seen above, about how these aren’t really refurbs yet. I'm guessing the bulk of them aren't, but there sure as heck are some out there, and if mine is any example of their level of technical refurb prowess, then I would be very leery and fully test the device before accepting it as good. I ended up sending them the refurb back in it's same box. Third phone at least worked, seems new, and has marginally better radio so I guess I'm sticking with it.
Later,
Jason
Last week on Tuesday I decided to get a warranty replacement, now... I'm well aware that these are refurbished phones and that they can be damaged, etc. T-Mobile, however, assures you that they are to appear "Like-new". Well, the device came the next day as promised and what do I see? 10-12 dead pixels and... spotting behind the screen... like WATER DAMAGE! At this point I'm thinking... "Wtf T-Mobile?" So I give 'em a call, they tell me they'll send out another and that they are sorry for the inconvenience... Well, this time Friday rolls around and the delivery comes... I grab the box and get ready to open it with my Partner, jokingly I say to him... "Let's see how messed up this one is!" and I open the box... Well, the second one they sent has a LARGE chunk out of the MAO in the bottom left corner of the device... like it had been dropped. I'm pissed at this point... I call T-Mobile and because it's a defect in the "hardware" I had to take it down to the store to get a rep to verify that the device was damaged (also still in the warranty box they send out) and at this point they take $25 off my bill and offer me yet another warranty replacement!!! UGH!! So, the new one is coming today... If it's messed up I am demanding that they send me a new one. I'm so upset at this point... My device I sent to them to begin with was damn near flawless other than (from what I could tell) software issues.
What do y'all think? I'm starting to believe they don't even perform these so-called "Quality checks"
Been there done that I had to go through 6 phones. they offered me a brand new Galaxy S 2 . But it's backordered so I decided not to do it
Sent from my HTC VLE_U using xda premium
Spastic909 said:
Been there done that I had to go through 6 phones. they offered me a brand new Galaxy S 2 . But it's backordered so I decided not to do it
Sent from my HTC VLE_U using xda premium
Click to expand...
Click to collapse
If I even get one more messed up one I'm gonna make them give me a new One S... I bought this phone, I'm sticking with this phone. They WILL give me a new one. Heh. Also, I came from the GSII... Don't do it... the DPI is weird and everything is HUGE on the screen. Lol. I didn't like it mainly because with the default TouchWiz roms you can't change DPI or the UI is all diff sizes and messed up... Now... On custom CM10 roms, etc you can change DPI and it looks amazing at like 200 DPI or so... but back then the bugs were too much to stay on custom roms.
Went through these with my wifes amaze. I demanded a brand
New one s and got it.
Sent from my SGH-T999 using xda premium
Daiskei said:
If I even get one more messed up one I'm gonna make them give me a new One S...
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Click to collapse
what are you going to do if they tell you to go pound sand?
I don't understand why you are warning people about their warranty...they are doing what they are supposed to be doing. I understand the frustration of having to keep getting a replacement, but at least they are cooperative and doing it. ..sounds like a good warranty to me.
Sent from my HTC One S using xda app-developers app
they sent me 4 defective replacement sensation 4g's until i demanded a comperable android replacement... after a couple of other rep's and explaining to them why a nokia lumina is not a comperable device then asking for a supervisor they sent me my One S free of charge, I offered to send my sensation back but they didnt send a box to return it in.... Thats a Win in my book. I did have to call back twice to get them to take the charge for the One S off my bill, which they did
Yea, I've never had an issue with T-Mobile warranty...that's how I got my One S...I had a Sensation, then complained enough, and they upgraded me to the One S at no charge. It might be a pain to go through numerous phones before getting a good one, but you can't beat the fact that they overnight you a phone with just a simple phone call, great service.
Sent from my HTC One S using xda app-developers app
Your talking about assurion right? cause theyre their own company. theres a big difference. and yea id be pissed to pay a deductible and get a messed up phone. the last time i had my phone replaced by them it was pretty much brand new so im sorry for your luck :/
Im more curious as to why you sent your original back, if all it had was a software issue?
Goatshocker said:
Im more curious as to why you sent your original back, if all it had was a software issue?
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Click to collapse
Agreed. Doesn't make any sense. You would figure that since he's on XDA, that he'd try to flash a new ROM, reflash the original, etc, to get it back to normal.
Then again, some people are hardcore about not wanting to touch their phone's ROM. I on the other hand, am absolutely disgusted by HTC Sense and all the fancy pants bull**** it has. Simplicity, minimalism, and speed are where it's at.
nickmv said:
Agreed. Doesn't make any sense. You would figure that since he's on XDA, that he'd try to flash a new ROM, reflash the original, etc, to get it back to normal.
Then again, some people are hardcore about not wanting to touch their phone's ROM. I on the other hand, am absolutely disgusted by HTC Sense and all the fancy pants bull**** it has. Simplicity, minimalism, and speed are where it's at.
Click to expand...
Click to collapse
It stopped saving screenshots (not a big deal) however, it shortly after started saving all photos taken with the camera as 0byte files. NOTHING fixed it. I even put the phone back to S-On and unlocked, re-rooted, redid the S-Off... Nothing helped. Kinda useless if I can't take pictures. I also tried many different roms.
Also, the warning was to say that if you need a replacement... make sure you can deal with going through 4-5 before you get one that is fully intact. The last one they sent me (#3) had the screen popping up out of the device. You could see the button backlights fron the side if you looked at it, got yet another coming tomorrow.