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T-Mobile UK Users - Important Information re Voicemail Issue

Anyone using, or planning to use, the HTC Touch Cruise on the UK T-Mobile network will very probably need to do a special setup on their device to get voicemail access working properly.
The symptom is that your callers will be able to leave you voicemail messages but you will not be able to pick them up from your phone. When you get a voicemail message you will get the notification but when you press the soft key to access voicemail it will dial the number but you will then get an error message saying "access to this number is barred" and the system will hang up on you.
If you try accessing voicemail by holding down the "1" key or by explicitly dialing the voicemail access number retrieved from the network (probably of the form "+44050<your mobile number minus the leading zero>" or ""+44068<your mobile number minus the leading zero>") you will get the same message. Dialing 222 will work but will also initiate a voicemail setup message each time and however many times you switch your phone on and off to reload the voicemail settings from the network it still won't work.
I just spent 2 days with the very helpful T-Mobile support to sort this out, ultimately getting escalated up two levels in the technical support group, until I got someone who recognised the problem.
The issue is simple to resolve. The problem is that the format of the voicemail access number that the T-Mobile UK network pushes down to the handset is incompatible with the HTC software on the Touch Cruise (and maybe other devices too). The thing the software doesn't like is the "+" at the beginning.
To fix it go to the Settings/Personal/Phone application and click the second tab ("Services"). Now select "Voice Mail and Text Messages" and click "Get Settings...". You should now see a screen with two access numbers populated, one for voicemail and the other for text messages. Both will probably start with "+44". The text message access number is OK so don't mess with that but the voicemail access number won't work with the UK network. Simply replace the "+" with "00" and click OK and then your voicemail should work as you expect.
I haven't tried accessing voicemail outside the UK so it is possible that the above might break your access when roaming and you might need to edit back the "+" when travelling. I'd be interested in knowing if anyone has any experience with non-UK access and a "0044..." setting rather than the default "+44...", does it dial the UK access number OK?
(Actually, I never looked at the mechanics of accessing voicemail outside the UK, does it still dial the UK number or does the host network automatically push an alternate local access number to your phone when you register with the network?)
- Julian

Nice on Julian. I bought an Orbit 2 on O2, but my number doesn't transfer to O2 for few days yet, so have been using my T-Mobile SIM, and also experiencing this problem.
Thanks for sharing the tip!

I'm on UK T-Mob Web&Walk. Switched the +44 entry to 0044...but my TC then coundn't send texts. Switched it back and fortunately can still access voicemail as well as send texts. Strange.

I'm with T-mobile running an old T-mobile sim card on my new TC, when first called voice mail it gave me a long introduction then said "turn of your mobile off and on again to not get this messages again", I turned TC to "air plain mode" back to on mode and everything was cool from there on.
It seems that not everyone have that problem OR T-mobile has sort out that problem after Julian told them about the problem. In any case, thanks Julian to share this with us.
PS (today after reading this post is the first time that I use voice mail with my new TC)

Similar problem on WM 6.5 Asus Crystal
I had exactly this problem with T-Mobile and WM 6.5.
T-Mobile technical support was excellent, ringing back on several occasions to ensure that the problem was fixed, even though my handset is not a supported model. Once I was put through to 2nd layer support they fixed it in seconds.
In a nutshell, if you text and voice service centre numbers begin with a +44......, change them to 0044......
This did not happen on my XDA Exec WM5.0, so appears to be a new thing in WM6.5?

[solved] Problem with Contacts and International Country Codes

So Ive been using my HTC Ozone (6.5 Standard, 3VO rom) for a while in israel, and the way the cellular network works is as follows:
country code is +972
the number that shows up on an incoming call is 052-555-5555.
The number that shows up on an incoming text is +972-52-555-5555.
The number that shows up on an outgoing call when dialing without the country code (aka 052-555-5555) is +972-052-555-5555.
All of these differences mean that if I have a number saved in the contact manager (in only one of the above forms), it isnt displayed 2/3rds of the time. If i send a text to ME(052-555-5555), the reply comes back from an unsaved number, in a new thread is +972-52-555-5555.
Is there a way for me to just save the base number (052-555-5555), and have the phone's contact manager realize that its the same number is the +92 equivalent? My current workround is saving all the forms of a number to a contact, but 1. its tedium to go through all my contacts and do this, and 2. you can only save so many numbers to a contact, which means im screwed if the contact has two different numbers.
I see all these fields in the "current country" setting, but I have no idea what they mean, or if that is even the solution.
Any help would be greatly appreciated.

hey , i got the same problem on my Omnia 2 with windows mobile version 6.5
The local incoming call won't show the country code, and sms does the opposite way.
check through all my phone setting, can not find any related option for this.
Thanks for anyone can provide a resolution.

i just resolved my problem. hope this way can help you as well.
get a regedit software on your windows mobile phone.
go to HKEY_CURRENT_USER/ControlPanel/Phone
under it, you should able to see a key name "CallIdMatch", change the value to maybe 8 or 9, which means it will match the last 8 or 9 numbers for each incoming call or sms. (use decimal) after the changing, reboot your phone.

Wow, it worked!!
Thanks a lot man!

thanks for the tip jason_ma!
i was also wondering about it.

Anyone know how to edit CalIidMatch an an HTC hero

country code causing text messages to fail

HI everyone.
Sorry for the second post in a few days, but this is an annoying issue
I have a verizon galaxy s6, and I am currently living in Belgium, using belgian sim (carrier BASE). I don't think this issue is unique to the country or the carrier.
The problem I am having is that when I receive a text message from a belgian number, the number that shows on my phone has the country code: +32 xx xxx xxxx. I can get text messages like this, but when I try to reply, the message fails. (this has happened on every number ive tried to respond to.) The only way I can get my texts to send is by making the number into a new contact, and removing the +32 country code. The same goes for when i'm trying to call, I have to remove the country code, if I keep it, the call fails. I've tried turning on and off assisted dialing, and I did a factory reset on my phone. Ive tried dialing US numbers and they have also failed, so it's not forcing the +1 country code on my numbers while calling either.
This is a huge pain, because it forces me to make a new contact for every single new number, even if its not a number I need/want to keep, and go in and adjust it manually.
Thanks for the help, it's very appreciated.

I have the same issue in Albania...i belive you ! It's a very a anoying matter , from that moment i have editet all the numbers i frequently call or text..!

chpv said:
HI everyone.
Sorry for the second post in a few days, but this is an annoying issue
I have a verizon galaxy s6, and I am currently living in Belgium, using belgian sim (carrier BASE). I don't think this issue is unique to the country or the carrier.
The problem I am having is that when I receive a text message from a belgian number, the number that shows on my phone has the country code: +32 xx xxx xxxx. I can get text messages like this, but when I try to reply, the message fails. (this has happened on every number ive tried to respond to.) The only way I can get my texts to send is by making the number into a new contact, and removing the +32 country code. The same goes for when i'm trying to call, I have to remove the country code, if I keep it, the call fails. I've tried turning on and off assisted dialing, and I did a factory reset on my phone. Ive tried dialing US numbers and they have also failed, so it's not forcing the +1 country code on my numbers while calling either.
This is a huge pain, because it forces me to make a new contact for every single new number, even if its not a number I need/want to keep, and go in and adjust it manually.
Thanks for the help, it's very appreciated.
Click to expand...
Click to collapse
Hi, I'm from Argentina and have had the same issue with sms. In my case, I was able to send sms but cannot reply because the messages comes with +54 (My country Code) before the line number. After 2 weeks claiming to the carrier (Personal), the problem was fixed changing the SIM CARD for a new one. I Hope this can be helpful for you.
Regards.
Martin

some phone callers are always reaching disconnected message to my phone

I am looking for some information regarding a problem I am experiencing with my phone, I have 3 questions regarding it. I have stated them at the end of this lengthy post.
My phone is zte grand x2 model z850 and android build is 5.1, carrier is pcmobile in Canada.
The problem is that my android phone seems to work OK and receives calls correctly, but my doctor office, hospial booking office, and phones belonging to my workplace receive a tone followed by some type of reaching a disconnected number. My phone calling log shows no record of calls being received to phone.
The troubleshooting steps are sent email to pcmobile and received response to do a battery reset, pull out battery and sim card for at least one minute and reinstall. If it doesn't work call their customer support and get put through to tech support.
That did not work. Call to the tech support says that all 0:00 second calls end in response to some type of code (mentioned a specific code but I forget) and that it means my phone is responsible. She said android phones allow for rejecting calls based on various categories like toll free originating and such. And that the phones calls not getting through likely belong to a category I have blocked. She mentions just goto phone menu, settings, and something like call block, call reject and I will most likely find something there. If that doesn't work to do a backup and factory reset. To do that she says I need to call zte for help as she isn't allowed to help with it.
My zte phone interface only shows call barring settings with a few things like all incoming or incoming roaming, outgoing or outgoing roaming and that is it.
However it is possible that I came across via a web search a USSD code to ban telemarketers and used it. I just don't no what code it was or even if I did such a thing.
Anyway I called back their customer service to maybe get further help and had specific phone numbers and times of calls that were rejected by disconnected number messages from my workplace. To see if the problem could be isolated at my phone as a reason or maybe in the network somewhere. And was also wanting to know how I can unset the call reject if I have no interface to do it or undo it. Maybe even get confirmation that the noted calls are actually making it to my phone or getting dropped in the network. The new customer support first asked if it was a ported number and since it was, he checked with someone to see if it was a problem. The porting people said all calls were routed correctly through to my phone, but the customer support guy said there was no way to verify if my specific noted calls were included.
He mentions their tech support did not help with actual phone troubles, but he suggested I get another sim card and phone and use them in varios combinations with my phone and sim to get the working/ not working situations and isolate the problem. This I have not done yet as it seems like a lot of expense and jumping through hoops trying to fix a problem that seems like it should be able to be verified in a phone setting log somehow. He refused to put me through to tech support when I said I wanted him to anyway.
My emails with zte have them requesting I do a backup and factory reset, if that doesn't work then try a new sim card, if that doesn't work then book my phone for a repair with them.
So my question number 1 is:
Is there a USSD code that allows me to see settings or logs of such a call reject being used. I have tried *35**# which is supposed to show "incoming call barring" and it responds "Call barring Service has been disabled." My phone user interface doesn't provide for this as best as I can tell.
My question number 2 is:
What is the USSD code that I might have used to try and reject telemarketers which might issue tones that might indicate a disconnected number. I'm thinking this is the most likely reason for my troubles. I have been unsuccessful google searching for what I may have done. I find info on various USSD codes at this forum and elsewhere. But I'm not finding anything specific to help. I thought the *35**# would have helped but it doesn't. It is very possible I did do something like this with a USSD code which is causing my trouble.
.
Part 2 of this question is what would be the USSD codes to see the status or to unset such a thing.
My question number 3:
If there is no way to set status or see the status of call barring and rejecting logs or settings of the phone. If I do a phone reset, how is it possible that it could be the sim card instead. Does the sim card actually store call rejecting and barring settings as well.
Part of troubleshooting this involves me contacting third parties such as work, doctor, or hospital and asking them to try and call me and if not successful contact me someway else and tell me it was unsuccessful. I really doubt any of them want to do this for me more than once or twice. So I'm trying to gather info and limit my number of attempts. It would be real useful to be able to look up logs or settings somehow.

Would anyone know if the effect of *77 being used is that the caller experiences reaching a disconnected number. Or what do they usually experience.
In web searching possible codes I may have used, I came across the *77 code to reject anonymous callers. The *87 would be to unreject such a setting. Is there a method to check the current setting of either on or off somehow.
I am unable to test the specific phones getting the message of reaching a disconnected number. I will however have better access to one of the phones in three weeks time to see if *87 fixes my troubles.

Question Got a call from "None" today, weird happenings

I cant find where to post this, this website changed so much, but it was on my new s22 ultra so....
I got a call from "NONE" the 'number' beneath it was "NN".
No voice on the other side, and I attempted to called back. Then my phone popped up a little message near the bottom of the screen... "USSD Code Running."
It kinda freaked me out. What does that mean?

Do a Google search on "USSD Code Running". A lot of info comes up.

oh my...
Which code was it?

daveyp225 said:
I cant find where to post this, this website changed so much, but it was on my new s22 ultra so....
I got a call from "NONE" the 'number' beneath it was "NN".
No voice on the other side, and I attempted to called back. Then my phone popped up a little message near the bottom of the screen... "USSD Code Running."
It kinda freaked me out. What does that mean?
Click to expand...
Click to collapse
I've seen this kind of behavior when I've had the phone in my front pocket, and I happened to be sweating. The sweat carried the electrical signals in my skin through the pocket liner (I'm no scientist, just my running theory) to the screen and thus, randomly unleashing all sorts of weird mayhem and shenanigans.
It's either that or gremlins.........

Happened again, check the recording

Probably just a harmless rootkit...
For whatever reason it's probably just the way that phone responds to some unknown numbers with no caller ID. I block unknown numbers, try that.

Freaky.
Can you block the call?
I don't call back unknown numbers.
Off topic -
Noticed that Samsung added a feature in Samsung Messaging that allows users to block e-mail messages.

its an Aliens

It is mostly likely a SPAM caller. There are automatic dialing apps that can either spoof a number, or completely hide the number, which makes it difficult to block.
I'm have Verizon and it has a Call Filter app. Check with your provider if it has a call filter app. You can also find third party call filtering apps.
Unfortunately, dealing with SPAM and scam calls is a game of Wack-a-mole.

gernerttl said:
It is mostly likely a SPAM caller. There are automatic dialing apps that can either spoof a number, or completely hide the number, which makes it difficult to block.
I'm have Verizon and it has a Call Filter app. Check with your provider if it has a call filter app. You can also find third party call filtering apps.
Unfortunately, dealing with SPAM and scam calls is a game of Wack-a-mole.
Click to expand...
Click to collapse
It just dialed NN corresponding to 66 which triggered a USSD code.

dadmi said:
It just dialed NN corresponding to 66 which triggered a USSD code.
Click to expand...
Click to collapse
Yeah...don't call those kinds of numbers back. If something like that comes up, or you get a blocked number. Let it go to voicemail. If they leave a voicemail, fine. If not, don't call it back.
It is possible someone was trying to run a Smishing scam on you. With the aim to hijack your SIM and take over your phone service account. Depending on your carrier, the USSD code could trigger your device to do something you don't want it to do.

daveyp225 said:
Dave
Click to expand...
Click to collapse
daveyp225 said:
I cant find where to post this, this website changed so much, but it was on my new s22 ultra so....
I got a call from "NONE" the 'number' beneath it was "NN".
No voice on the other side, and I attempted to called back. Then my phone popped up a little message near the bottom of the screen... "USSD Code Running."
It kinda freaked me out. What does that mean?
Click to expand...
Click to collapse
Dave
I do it short and quick :
The mobile Phone number of your simcard
Has now call forwarding active to the Hackers Server (ussd MUST bei activated by the victim/target. Hacker need the victim to call a 10 Digits number that will Route to His Server)
Its a curently Well known Hack ... (Thus Person was smart enough to hide His 10 Digits number ... Well played good trap)
What the attacker wants... example :
Get into all your Accounts that are secured with YOUR PHONE NUMBER
...WhatsApp Google ... An E-Mail Account ? Etc etc
So...
I dont believe IT was random Attack.
Someone who know how or someone who ordered this
Knows you ... And need to dive into your privates
(thats childplay Hacking from YouTube nothing unknown or hard to do)
Good News : Sometimes ...someone Else is "the target" .... So the attacker needs informations Out of your device and apps....to get information about the Others real Targets Phone number ... in that Case your device/Accounts need to be Hacked or hooked or jacked ....
If your simcard is older than 5-8 years ...Hmmm
Maybe the simcard still use [email protected] browser. (A Browser placed inside your simcard)
Get rid of such a simcard too. Better Sirius lee
Change ur simcard Phone number for ur savety.
But
do it by EVEN changing the mobile Network Provider. (Best in Case If u have an old jackable simcard)
Sad fact : If the Hacker has enough informations from your simcard u need to Change the Provider. Because ... Your Provider maybe gives u a Brand new simcard ... With a new number that u ordered (the Service to Change Phone number to a new one) ... But ... The new number ist the only Thing what Changed all other leaked informations will stay the same as an act of keeping your customer number in the customer Care systems.
U need new customer number or Change the Provider + new number
My Tip: Use a Landphone number as a WhatsApp number ^^ need to recieve calls to activate the new WhatsApp Account so No Premium SMS Hack possible.... its More save
And ... U can start new the new start is : never leak ur simcards original mobile Phone number. Not in those days. Use the original simcard Phone number to Order pizza or a taxi. Give IT to No one and u dont need to Clean everything... Like u need to do NOW

gernerttl said:
Yeah...don't call those kinds of numbers back. If something like that comes up, or you get a blocked number. Let it go to voicemail. If they leave a voicemail, fine. If not, don't call it back.
It is possible someone was trying to run a Smishing scam on you. With the aim to hijack your SIM and take over your phone service account. Depending on your carrier, the USSD code could trigger your device to do something you don't want it to do.
Click to expand...
Click to collapse
Jupp thats so obvious ... The trap was better than call the target and please the Person to dial the number that activates the call forwarding Code that waits on a Server
Sim jacking needs the [email protected] Browser in the simcard. Needs to be an old one. Network Provider dont sell new regular simcards with the [email protected]
And dave wouldnt know that an invisible SMS with Codes reached his SMS Inbox :/
No need to call him in that case ... Just send the right prepared SMS and Game over

Puma Rawker said:
Dave
I do it short and quick :
The mobile Phone number of your simcard
Has now call forwarding active to the Hackers Server (ussd MUST bei activated by the victim/target. Hacker need the victim to call a 10 Digits number that will Route to His Server)
Its a curently Well known Hack ... (Thus Person was smart enough to hide His 10 Digits number ... Well played good trap)
What the attacker wants... example :
Get into all your Accounts that are secured with YOUR PHONE NUMBER
...WhatsApp Google ... An E-Mail Account ? Etc etc
So...
I dont believe IT was random Attack.
Someone who know how or someone who ordered this
Knows you ... And need to dive into your privates
(thats childplay Hacking from YouTube nothing unknown or hard to do)
Good News : Sometimes ...someone Else is "the target" .... So the attacker needs informations Out of your device and apps....to get information about the Others real Targets Phone number ... in that Case your device/Accounts need to be Hacked or hooked or jacked ....
If your simcard is older than 5-8 years ...Hmmm
Maybe the simcard still use [email protected] browser. (A Browser placed inside your simcard)
Get rid of such a simcard too. Better Sirius lee
Change ur simcard Phone number for ur savety.
But
do it by EVEN changing the mobile Network Provider. (Best in Case If u have an old jackable simcard)
Sad fact : If the Hacker has enough informations from your simcard u need to Change the Provider. Because ... Your Provider maybe gives u a Brand new simcard ... With a new number that u ordered (the Service to Change Phone number to a new one) ... But ... The new number ist the only Thing what Changed all other leaked informations will stay the same as an act of keeping your customer number in the customer Care systems.
U need new customer number or Change the Provider + new number
My Tip: Use a Landphone number as a WhatsApp number ^^ need to recieve calls to activate the new WhatsApp Account so No Premium SMS Hack possible.... its More save
And ... U can start new the new start is : never leak ur simcards original mobile Phone number. Not in those days. Use the original simcard Phone number to Order pizza or a taxi. Give IT to No one and u dont need to Clean everything... Like u need to do NOW
Click to expand...
Click to collapse
not gonna lie, this freaked me the fu*k out lol