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As per title really...has anyone else experienced dust getting underneath the touchscreen?
on one of the rare days of sunshine last week I noticed a small amount of dust under the screen. It's going back to vodafone for "repair"
Not a good sign on a two week old device!
Sent from my HTC Sensation Z710e using XDA App
Are you saying that originally your Sensation had no dust under the screen and dust developed there over time?
Someone was showing how the case design causes link to get in other areas, but I wonder if this also is the cause of dust getting under the screen???
And there's another thread about this same issue.
This is very depressing.
I've really hit a point where I'm wondering if this is the right device for me .
Edit October 25, 2011: I've had a Sensation for 3 months now and have not had any issues. The vast majority of Sensation owners don't have this issue.
Darnell_Chat_TN said:
And there's another thread about this same issue.
This is very depressing.
I've really hit a point where I'm wondering if this is the right device for me .
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This is how it goes in the beginning, unfortunately. Remember, this is a small percentage of actual Sensation phones we're hearing about here. Then again, I'm coming from the G2X...talk about issues.
I bought the Nexus One at launch, and had many issues. However, it turned out being the best phone I ever owned.
Sorry for creating another post.... Been on this board every day for weeks looking for root info and clearly missed it. :-(
Yes by the way... I mean no dust when I got it and now dust!
I still love it though... Just annoying that going to be without it for a week. Back to my leedroid gb desire... I'm glad I hadn't ebay ed it yet!
Sent from my HTC Sensation Z710e using XDA App
Could anyone who is using Sensation longer than two weeks confirm that not all these devices are affected by this? I've seen a lot of posts about it, and I am concerned if only some of them are affected or just few unlucky pieces...
I was looking forward to get this phone since they did not announce it on Barcelona, I knew HTC has something they didnt want us to see, few weeks later my wish came true, now its finaly here, and I am struggling if I should buy it or not... the WIFI problem doesnt look that serious to me, and seems like I could live with it(I am barelly using BT, and WIFI only at home, where the signal is better than good)...
Please, is here someone who doesnt have this problem after few weeks of usage? Still, if all the phones are affected, what would be the matter of getting it exchanged/fixed after two weeks, if I'll get the same phone again with the same issue, and two weeks later I will have to get that fixed again...
I too would like to hear from people who have *not* had dust issues and happen to keep their phone in their pocket or someplace where dust can get in. I'm looking at getting this phone today, and this is the first I've heard about dust. Had dust in my HTC Hero back when I had that phone, drove me nuts. Actually used to take it apart about once a month to do a thorough cleaning, and I kinda thought that after that phone, I wouldn't have to deal with that kind of issue anymore.
I havent had any dust underneith my screen but I do have a gel cover on that sort of seals any areas where dust can get in.
Sent from my HTC Sensation Z710e using XDA App
Using mine since 27/05. It spends half of the time in the pocket, the back cover was taken off a few times as well. There's dust all around the screen where it meets the cover but none underneath the actual touchscreen.
Quite bad idea for a back cover IMHO but no dust issues so far. Standard issue Vodafone IRL Sensation
mndgz said:
Using mine since 27/05. It spends half of the time in the pocket, the back cover was taken off a few times as well. There's dust all around the screen where it meets the cover but none underneath the actual touchscreen.
Quite bad idea for a back cover IMHO but no dust issues so far. Standard issue Vodafone IRL Sensation
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Long as it's not getting under the touchscreen it's not "too" big of a deal... The screen should be fused tightly enough that none every should get under there, theoretically speaking...
Profondo_Rosso said:
This is how it goes in the beginning, unfortunately. Remember, this is a small percentage of actual Sensation phones we're hearing about here. Then again, I'm coming from the G2X...talk about issues.
I bought the Nexus One at launch, and had many issues. However, it turned out being the best phone I ever owned.
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just look at the hd2 when it first came out ....crap , then xda gets ahold of it and presto the best phone ive ever had
tigerz0202 said:
just look at the hd2 when it first came out ....crap , then xda gets ahold of it and presto the best phone ive ever had
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My HD2 was fine before I even loaded a custom ROM on it. I was stock the first 30 days with no complaints.
But XDA can mostly address software, not hardware issues. No custom ROM can kick dust from under the screen .
Darnell_Chat_TN said:
My HD2 was fine before I even loaded a custom ROM on it. I was stock the first 30 days with no complaints.
But XDA can mostly address software, not hardware issues. No custom ROM can kick dust from under the screen .
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mine was fine to a certain extent , but sense was new and had some issues , but xda made the hd2 is an awesome device ,its really hard for me to leave it as my daily driver but i just want the hardware upgraes the sensation has ,thats all there really is to it for me , honestly the roms on the hd2 blow away most stock phones i play with
Darnell_Chat_TN said:
But XDA can mostly address software, not hardware issues. No custom ROM can kick dust from under the screen .
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What a shame... Devs, do something!!![J/K]
just got my first dust spec after a day lool. Phones going back
Sent from my HTC Sensation 4G using XDA App
lightforce said:
just got my first dust spec after a day lool. Phones going back
Sent from my HTC Sensation 4G using XDA App
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Crap... Keep us updated plx, if you get replacement, or fixed the one you have and if this happens again... I cant believe that HTC did that crucial mistake again and all phones would be affected...
Zheiko said:
Crap... Keep us updated plx, if you get replacement, or fixed the one you have and if this happens again... I cant believe that HTC did that crucial mistake again and all phones would be affected...
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So I go to the Tmobile store and asked how they work with Dust under the screen. He said if its a widespread problem that a ton of people are having theyll replace them. But he said if no one reports it then they might not replace them.
I got two specs under my screen now. All the walmarts are sold out, and I only have 14 days to return. Im stumped on what to do.
lightforce said:
So I go to the Tmobile store and asked how they work with Dust under the screen. He said if its a widespread problem that a ton of people are having theyll replace them. But he said if no one reports it then they might not replace them.
I got two specs under my screen now. All the walmarts are sold out, and I only have 14 days to return. Im stumped on what to do.
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Regarding the T-Mobile store. What the heck does the rest of the Sensation owning public have to do with YOUR Sensation having a defect? Even if 1 is defective it should be replaced. It should not require a fixed percentage.
Personally, I'd return for full refund before the return period runs out, but that's just me...
If it ALREADY has 2 specs under the screen. What do you think it will have 30 days from now, 1 year from now? That's a rhetorical question.
Darnell_Chat_TN said:
Regarding the T-Mobile store. What the heck does the rest of the Sensation owning public have to do with YOUR Sensation having a defect? Even if 1 is defective it should be replaced. It should not require a fixed percentage.
Personally, I'd return for full refund before the return period runs out, but that's just me...
If it ALREADY has 2 specs under the screen. What do you think it will have 30 days from now, 1 year from now? That's a rhetorical question.
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Yea what I meant was I want another one but they are all sold out lol. I wouldn't mind if tmobiles gonna replace it anyways keep it until the dust is unbearable.
But ur right I might just return at walmart and wait for another shipment.
reminds me of what was going on when i got my nexus one.. i was able to escape that issue then and i hope to escape it now
Hi there,
My roommate owns a Samsung Infuse, and had to send it back after he threw it and it wouldn't turn on. Now he got the replacement infuse last night and he ran it over with his car on our way to the tanners.
My question is, what will AT&T do? Will they replace the second phone since it hasn't even been 24 hours? Or since he damaged it physically, will they not take it back?
Sent from my SGH-I717R using xda premium
My suggestion is if you are not the same retardness as your friend, get far away from that person.
Just a matter of time he will throw you out and run you over.
votinh said:
My suggestion is if you are not the same retardness as your friend, get far away from that person.
Just a matter of time he will throw you out and run you over.
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Right , sounds like your friend is as mentally damaged as his phone is physically damaged, I would suggest he just gets one of the old nokia brick phones if he wants to throw and drive over his handsets, haha
Sent from my SCH-I510 using Tapatalk
Well, stock Infuse is infuriating, so I can't really blame him. But it was on the roof of his car when we pulled out, and when we got back we saw it completely shattered. So he didn't run it over on purpose.
He just has some anger issues But he needs his phone, since we go out of town every weekend for work. Currently, he's using an old Palm with a shattered screen. I was hoping somebody with AT&T replacement experience would be able to help us out. We're considering just calling and saying the replacement arrived like that. But we'll see.
Well if you are looking for a replacement I would def say go with the Galaxy Note. It's pretty much an amazing phone/tablet.... thing. I am waiting for it to come to Sprint
DavidSynergy said:
Well if you are looking for a replacement I would def say go with the Galaxy Note. It's pretty much an amazing phone/tablet.... thing. I am waiting for it to come to Sprint
Click to expand...
Click to collapse
I do have the Note. But he needs to get through this phone to get a model swap. Now we just have to get AT&T to either model swap his phone!
Sent from my SGH-I717R using xda premium
I've sent my phone in to Htc for repair 4 times because every time it comes back to me it has new physical damage done by the repair engineers. I just got my phone back yesterday after it was showing some white lines across the screen but they weren't able to see the damage, now i'm asking for a replacement. I'm totally frustrated with this, its been going on for over a month now.Is there anything i can do to convince them to give me a new phone? Has this happened to anyone else?
lonegunman0 said:
I've sent my phone in to Htc for repair 4 times because every time it comes back to me it has new physical damage done by the repair engineers. I just got my phone back yesterday after it was showing some white lines across the screen but they weren't able to see the damage, now i'm asking for a replacement. I'm totally frustrated with this, its been going on for over a month now.Is there anything i can do to convince them to give me a new phone? Has this happened to anyone else?
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Click to collapse
That's why i try to never send the phone to "assistance". It happened 3 years ago with my nokia. I was forced to send it back 6 times!! Every time is came back with various damages made by stupid repair engineers. The 6th time, after talking with the "boss" of the offcial repair center, he was able to get me a replacement. But guess what. The re-used the same plastic cover they opened and slaughtered for months..half victory, but phone cover full of aesthetic damages...
addsfsds said:
That's why i try to never send the phone to "assistance". It happened 3 years ago with my nokia. I was forced to send it back 6 times!! Every time is came back with various damages made by stupid repair engineers. The 6th time, after talking with the "boss" of the offcial repair center, he was able to get me a replacement. But guess what. The re-used the same plastic cover they opened and slaughtered for months..half victory, but phone cover full of aesthetic damages...
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Click to collapse
Yeah I won't send it in again unless they give me replacement.
I was thinking of getting insurance and claiming after a few weeks.
Sent from my HTC One S using xda app-developers app
Yep I wouldn't trust them, after I bricked my sensation I tryed calling HTC to see if they could repair it but they wouldn't give me a quote or even a ball park figure, they wouldn't even give me a eta on how long it would take. The only thing they told me that the postage would be free. I never sent it in the end lol. Silly ****ers
Sent from my HTC One S using xda app-developers app
blackcell1 said:
Yep I wouldn't trust them, after I bricked my sensation I tryed calling HTC to see if they could repair it but they wouldn't give me a quote or even a ball park figure, they wouldn't even give me a eta on how long it would take. The only thing they told me that the postage would be free. I never sent it in the end lol. Silly ****ers
Sent from my HTC One S using xda app-developers app
Click to expand...
Click to collapse
How did you manage to brick your Sensation? lol
After trying s-off it lost its imei number and reading stupid tutorials on how to fix it and me being very impatient it went south for the winter here's a pro tip for you guys, if the guides not on xda, don't use it. It worked out in the end tho, my gf took it to the shop that I got it from and cried for a bit and they replaced it for an XE
Sent from my HTC One S using xda app-developers app
mine came back with a scratch once, was fine the second time
If HTC don't give me a replacement would contacting T-Mobile be of any help?
Sent from my HTC One S using xda app-developers app
well that's why they let you unlock the bootloader via htcdec so they know that you've voided your warranty. its worth ago giving t-mobile a call but i wouldn't be holding my breath.
I was told by them through email is that if u can get the phone back to stock with locked bootloader and everything is still working warranty is still intact I was gonna send in my 1s for Chipping but didn't their customers service sucks never buying another HTC
--------------
If you are new to xda please watch this video it'll help you out )
https://www.youtube.com/watch?v=JmvCpR45LKA&feature=youtube_gdata_player
Ok so HTC say that my issue 'colour banding' is a common LCD problem and they can't give me a replacement handset. So is there way to fix this myself?
Sent from my HTC One S using xda app-developers app
display ic jumper for htc one x
Please my htc one x does not display and it doesn't light up either I need a jumper for the display ic and backlight inductor or suitable alternatives cos d ic of htc one is not sold singly in my area. Please can any one help?
Isn't the one s screen a AMOLED display?
Sent from my HTC Desire C using xda app-developers app
Or just yolo it like I did and break off a SIM tray pin. Then they will be forced to give you a new phone or motherboard.
They sent me what appeared to be a brand new phone, locked bootlaoder, no scratches, no dents, damage. with new water damage stickers stickers and new IMEI Number. Or I just got lucky....
EDIT: IN NO WAY AM I RECOMMENDING YOU CAUSE PHYSICAL DAMAGE TO YOUR DEVICE.
darrelflin said:
Please my htc one x does not display and it doesn't light up either I need a jumper for the display ic and backlight inductor or suitable alternatives cos d ic of htc one is not sold singly in my area. Please can any one help?
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Click to collapse
This is the the one s forum, you should've posted under the one x forum. Also the one s has a super amoled screen whereas the one x has a super lcd 2 screen.
if you have insurance with tmo, then just claim it as lost. You're not going to get a new phone when they have hundred of refurb'd ONE S' they could give you.
Last week on Tuesday I decided to get a warranty replacement, now... I'm well aware that these are refurbished phones and that they can be damaged, etc. T-Mobile, however, assures you that they are to appear "Like-new". Well, the device came the next day as promised and what do I see? 10-12 dead pixels and... spotting behind the screen... like WATER DAMAGE! At this point I'm thinking... "Wtf T-Mobile?" So I give 'em a call, they tell me they'll send out another and that they are sorry for the inconvenience... Well, this time Friday rolls around and the delivery comes... I grab the box and get ready to open it with my Partner, jokingly I say to him... "Let's see how messed up this one is!" and I open the box... Well, the second one they sent has a LARGE chunk out of the MAO in the bottom left corner of the device... like it had been dropped. I'm pissed at this point... I call T-Mobile and because it's a defect in the "hardware" I had to take it down to the store to get a rep to verify that the device was damaged (also still in the warranty box they send out) and at this point they take $25 off my bill and offer me yet another warranty replacement!!! UGH!! So, the new one is coming today... If it's messed up I am demanding that they send me a new one. I'm so upset at this point... My device I sent to them to begin with was damn near flawless other than (from what I could tell) software issues.
What do y'all think? I'm starting to believe they don't even perform these so-called "Quality checks"
Been there done that I had to go through 6 phones. they offered me a brand new Galaxy S 2 . But it's backordered so I decided not to do it
Sent from my HTC VLE_U using xda premium
Spastic909 said:
Been there done that I had to go through 6 phones. they offered me a brand new Galaxy S 2 . But it's backordered so I decided not to do it
Sent from my HTC VLE_U using xda premium
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If I even get one more messed up one I'm gonna make them give me a new One S... I bought this phone, I'm sticking with this phone. They WILL give me a new one. Heh. Also, I came from the GSII... Don't do it... the DPI is weird and everything is HUGE on the screen. Lol. I didn't like it mainly because with the default TouchWiz roms you can't change DPI or the UI is all diff sizes and messed up... Now... On custom CM10 roms, etc you can change DPI and it looks amazing at like 200 DPI or so... but back then the bugs were too much to stay on custom roms.
Went through these with my wifes amaze. I demanded a brand
New one s and got it.
Sent from my SGH-T999 using xda premium
Daiskei said:
If I even get one more messed up one I'm gonna make them give me a new One S...
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what are you going to do if they tell you to go pound sand?
I don't understand why you are warning people about their warranty...they are doing what they are supposed to be doing. I understand the frustration of having to keep getting a replacement, but at least they are cooperative and doing it. ..sounds like a good warranty to me.
Sent from my HTC One S using xda app-developers app
they sent me 4 defective replacement sensation 4g's until i demanded a comperable android replacement... after a couple of other rep's and explaining to them why a nokia lumina is not a comperable device then asking for a supervisor they sent me my One S free of charge, I offered to send my sensation back but they didnt send a box to return it in.... Thats a Win in my book. I did have to call back twice to get them to take the charge for the One S off my bill, which they did
Yea, I've never had an issue with T-Mobile warranty...that's how I got my One S...I had a Sensation, then complained enough, and they upgraded me to the One S at no charge. It might be a pain to go through numerous phones before getting a good one, but you can't beat the fact that they overnight you a phone with just a simple phone call, great service.
Sent from my HTC One S using xda app-developers app
Your talking about assurion right? cause theyre their own company. theres a big difference. and yea id be pissed to pay a deductible and get a messed up phone. the last time i had my phone replaced by them it was pretty much brand new so im sorry for your luck :/
Im more curious as to why you sent your original back, if all it had was a software issue?
Goatshocker said:
Im more curious as to why you sent your original back, if all it had was a software issue?
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Agreed. Doesn't make any sense. You would figure that since he's on XDA, that he'd try to flash a new ROM, reflash the original, etc, to get it back to normal.
Then again, some people are hardcore about not wanting to touch their phone's ROM. I on the other hand, am absolutely disgusted by HTC Sense and all the fancy pants bull**** it has. Simplicity, minimalism, and speed are where it's at.
nickmv said:
Agreed. Doesn't make any sense. You would figure that since he's on XDA, that he'd try to flash a new ROM, reflash the original, etc, to get it back to normal.
Then again, some people are hardcore about not wanting to touch their phone's ROM. I on the other hand, am absolutely disgusted by HTC Sense and all the fancy pants bull**** it has. Simplicity, minimalism, and speed are where it's at.
Click to expand...
Click to collapse
It stopped saving screenshots (not a big deal) however, it shortly after started saving all photos taken with the camera as 0byte files. NOTHING fixed it. I even put the phone back to S-On and unlocked, re-rooted, redid the S-Off... Nothing helped. Kinda useless if I can't take pictures. I also tried many different roms.
Also, the warning was to say that if you need a replacement... make sure you can deal with going through 4-5 before you get one that is fully intact. The last one they sent me (#3) had the screen popping up out of the device. You could see the button backlights fron the side if you looked at it, got yet another coming tomorrow.
There was an Evita Unbrick thread that died months back and I was curious if any new methods have been discovered for fixing phones that don't enumerate their partitions and are stuck in QDL.
Today I fat fingered an update from the terminal emulator. I stuck TWRP 2.3.3.1 in P4. Aaaand I'm never using terminal emulator again. It was a really busy day at work and I was totally not thinking about what I was doing. It was one of those moments where you're staring at your phone thinking "oh my God what did I just do". All this so I could try out the new CleanROM that doesn't work in 2.5.0.0. I haven't failed this hard since I put the power connectors on wrong on a pentium motherboard. Don't judge, I know at least a few of you guys did that too!
I doubt anything new has been discovered since I wasn't able to uncover anything when searching, nor could I find much on the RIFF Box (not like I'm actually going to rip it apart and JTAG it or anything). HTC wouldn't quote me a repair cost just "send it in and we'll see if it's covered under warranty".
If anyone has any info they can link me to it would be much appreciated. I may just have to send it in to HTC and hope they're feeling generous. Honestly though if they want me to pay $200 to replace the board I'll probably just say no. That's pretty poor customer service when they could be fixing these for a reasonable cost.
No other method unfortunately, why not send for jtagging?
Sent from my Sony Tablet S using xda app-developers app
exad said:
No other method unfortunately, why not send for jtagging?
Sent from my Sony Tablet S using xda app-developers app
Click to expand...
Click to collapse
It's expensive and from my experience it doesn't always work.
Sent from my HTC One
ECEXCURSION said:
It's expensive and from my experience it doesn't always work.
Sent from my HTC One
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^
That's why I won't send it to get it j-tagged. Paying $60-100 to have someone else crack open my phone and take a whack at it v.s. seeing if HTC will be reasonable about the repair. I love HTC. Their phones are awesome, their customer service is extremely friendly, it's just their repair practices (from what I've read from others) that may leave something to be desired. I did read other posts of them fixing it under warranty when the people told them straight up how they broke it like I did, but then others ended up paying for a new mainboard. HTC can totally fix a bad flash without replacing hardware. If they wanted to be real nice they could release those tools to the community.
I dusted off my old EVO (running SOS ROM) and I'm using that in the mean time. One X on Straight Talk > EVO on Boost. Phone still runs like a champ though. Except for the water damage to the screen from putting on a skinomi. I had one of the first EVOs where they didn't seal the screens right.
Worst case scenario if they want too much to fix it I use this as an excuse to buy a RIFF box, crack my phone open, and probably destroy it so I can convince myself to buy the One X+ or whatever AT&T calls it. I just realized I have passwords and what not that would be sitting in the open on that phone if I sold it and someone managed to fix it without destroying all the data, so my idea of selling it for parts went out the window. I have to either repair it myself or let HTC do it, or destroy the phone. I'm a geek and I love tampering with things as long as I don't think I'll totally break it. I've messed with my phones, my PCs, and my car. I modded a wii, a PS3, and an xbox 360 just for the fun of it even though I don't play console games. It's an addiction.
HTC will bill you just for sending the phone in even if you choose for them not to fix it.
Sent from my One X using xda app-developers app
Flash img gui is only 99 pennies j/s. Sucks dude
my blazing fast hatka xl!