There has been a lot of talk about the random reboots since ICS, but i have a slightly different problem. Since updating to ICS i've had a few random shutdowns....i think, it might be that it freezes with the screen off, i'm not sure which. ive never seen it happen when i was using it, the battery is never dead, i just try to turn the screen on and it won't. I have to hold the power button down for it to do either a reboot or a boot from scratch not sure what it is.
here is what i have
- stock transformer (rooted in HC to fix left speaker volume)
- upgraded via ota to ICS (seemed to work correctly)
- not overclocked
- no other hacks
- haven't done factory reset (don't want to, but might if it keeps happening)
Has anyone else seen this since ICS ??
I haven't had that problem but I've had a lot of others from bootlooped, to the whole tablet freeze... I'm on stock ics and factory reset didn't help what so ever........
Sent from my ADR6400L using xda premium
http://forum.xda-developers.com/showthread.php?t=1518552
nonoheran said:
http://forum.xda-developers.com/showthread.php?t=1518552
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I started to read through that thread (lots of pages there), i didn't notice anyone with the random shutdown on there that's why i started this thread, just in case it started happening to other people too.
I will try some of the suggestions on there to see if it goes away.
Same issue here - it is either freezing while the screen is off or shutting down. Only way to get it to respond afterwards is to press and hold the power for 10+ seconds, release, and then again for 5+ to turn it back on.
I've reset to defaults with no success. Running stock rooted ICS.
Same issue!
I've noticed this happening on my tablet too.
Mines completely stock in every way, never rooted or modified in any way from stock.
After the ICS update I've noticed that... probably once a week or so I'll go to turn on my tablet only to find that it's essentially turned off.
There was plenty of battery, and no obvious rhyme or reason for the shut down ?!?!
Same here. Stock TF101, after ICS upgrade device doesn't respond to wake button. Plenty of battery. You have to hold the button for a way longer than just a power on press.
I've started having the same issue after updating to ICS. Sometimes it's random reboots and other times I'm getting this shutdown issue.
I have this problem too.
I try to fix this by changing the ROM but all still get this problem.
Stock ---> RevolutionHD ---> EOS with cornerstone 4
I have had same problem with the random reboot/boot loop problem with ICS and I have tried stock unrooted / stock rooted / Revolver / RevolutionHD. All do the same thing. If I have the screen off for extended periods of time, it reboots and gets caught in a boot loop. The 10+ then 5+ button hold works to get it restarted. I am trying different apps to see if one is the cause. Most of the time I seem to remember that I was browsing just before shutting the screen off.
Will let you know if I narrow this down as I have multiple browsers installed. Note: I mainly use Chrome and FireFox Beta the most, will try removing those and testing.
Sent from my HTC MikEVO
Same here, having random shutdowns and sometimes when I lock my screen it restarts and get stuck at the bootanimation.
Also it often reboots when I use Splashtop remote. It works well, then I touch the screen and it restarts...
I hope Asus will fix this as soon as possible, but i think it will take a while.
I believe this has to do with the power management issue. I've noticed that after being unplugged from the power supply. The tablet will stay on. Once when the power level dips below a certain percent, the tablet automatically shuts down. When it reboots, sometimes the wheel will stay stuck. The only way to keep the tablet powered on is to have the cable plugged in. That defeats the purpose of a portable tablet, might as well get a EP121 then.
Related
Hi everyone, just got the tablet today and set it up at work, played with it for bit and everthing was working fine.
Got home about 2 hours ago and now when I wake it from Sleep, the touch screen is not responding at all. Have tried everything, power is 98%, plugged into a PC, did the hard reboot, even wiping the data to start setup again. But all to no avail.
The screen isn't responding at all. Its very frustrating as I want to play with it some more!!!
Hope someone has experienced this and can help.
had the same issue once...i turned it off and left it for about 5min...turned it on and the screen works again...
this hasn't occured since then..probably just a system glitch..
Happened to me once, reset the device and it worked. Now it happened again and its been unusable for a day. If it doesn't work tonight, the $hit is going to hit the fan...
Are you stuck at the lock screen immediately after booting because the unlock function doesn't respond to touch? If so, I'm having the same situation. I really hope that waiting a few minutes does the trick...
Edit: even did a full wipe and the thing is still unresponsive. I assume this is a very bad sign. FML.
Have you guys contacted ASUS support? They will probably have you RMA it. How long did you guys have it before this happened? Now I'm worried that mine will do the same thing.
ASUS support did want to RMA my TF that was having this problem. However, after leaving it off for a couple hours, I went to turn it on to wipe out all my account settings and the touchscreen started working again.
I have no explanation for why it started working though. The last thing I did before it was magically fixed was go through the normal shutdown procedure by answering the 'do you want to shut down' using the dock's mouse instead of just holding down the power button. Maybe that made a difference?
Blue_Man said:
Are you stuck at the lock screen immediately after booting because the unlock function doesn't respond to touch? If so, I'm having the same situation. I really hope that waiting a few minutes does the trick...
Edit: even did a full wipe and the thing is still unresponsive. I assume this is a very bad sign. FML.
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This is what happened to me. Stuck at the lock screen, no touch at all. After 4 days of waiting for Asus to reply to my email and several disconnected phone calls, I have returned it to newegg. Since this item is still out of stock I expect to receive a full refund. Which is fine by me. June 8th, here I come.
Same thing happened to me, just returned it to fry's and was able to avoid the restocking fee. Going to get the galaxy tab come june 8th now instead.
Sent from my Xoom using XDA Premium App
I have weird little quirky things like this happen from time to time with my TF, such as having to hit the power button or lock button twice before it works. I think it might be more of a software issue than anything to be honest. Hoping that future updates will correct all of these issues.
I hope its a software issue....
Found a solution that worked for me. I booted into recovery mode by holding vol down and power. then I selected vol up to enter recovery. Then the exclamation point came up with the android robot. I left it like that for a few minutes then held down the power until it resarted.
It booted up like normal, no data lost. I then restarted for good measure. Came right back up like normal, touch screen and all.
Thanks jdmnash. I followed your instructions and it worked like a breeze. Should make this part of a sticky help thread.
Found a solution
Update: Tried every fix I could identify on the forums as I was also draining the battery as suggested on several forums. After 4 days waiting for the battery to drain, I was able to restart the TF and get active responses to the touchscreen. Unfortunately I had performed a reset and wipe earlier so I am having to reload everything. I am happy to have a functioning TF again, but have serious concerns about this failure and this awkward repair method. Additionally, I have still not had a response from ASUS support from 5 days ago.
Mine is constantly doing this. Randomly.
Its as if the daemon for screen touch detection crashes. The rest of the unit is fine but that stops and the only fix is a power button off, then on.
Something is not right here. Its vanilla out of the box, no extra software just the 13 FW update.
Will 3.1 fix this? Hopefully, as it stands, this will have to be returned. It is not fit for purpose, constantly failing.
same problem
Just picked up mine. Out of the box at a cafe it worked just fine. Brought it home and same problem as everyone else in this thread. Have tried all of the suggestions in this thread (except waiting for the battery to die). Even installed the 3.1 update via SD. Still no joy. Guess I'll try a few more things before returning it. My guess is a problem in the supply chain with the capacitors that detect screen touch. Doubt that it can be solved solely through a software update (or if it can it definitely didn't make it into 3.1)
my touch screen stopped working a week ago while i was at school. and i got really pissed and just kept on rebooting it and after like 5 or 6 reboots it started working. Havent had same problem since.
Hmm... thanks for suggestion. Tried booting it about 5 times but still borked. Draining the battery now as my last attempt before taking it back.
Update: I ran the battery down to zero. Charged it up for 30 mins and now it works again. Hope I don't have to repeat that very often.
BTW, the fastest way I could find to run down the battery was to power on while holding down the volume down button. Then just leave it sitting in that state until it reboots itself and then repeat.
Unstable touchscreen
obi-nine said:
Update: I ran the battery down to zero. Charged it up for 30 mins and now it works again. Hope I don't have to repeat that very often.
BTW, the fastest way I could find to run down the battery was to power on while holding down the volume down button. Then just leave it sitting in that state until it reboots itself and then repeat.
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Hi , After the battery is zero and then 30 minutes charging, in order to make it work , did you discharge it right after 30 minutes or still you keep it charging ?
I got same problem with my TF which is really a disappointment.. I tried to factory reset, reboot ... but still can't make it work. I have to try this trick by draining the battery to zero. Hopefully, I get advise from all of you for this problem ?
Thanks a lot
Can you guys try using ADW launcher and see if things improve?
I think it did for me.
Hi, a few days ago I bought the tablet, and the keyboard dock station.
Yesterday, I had it on stand by (or sleep mode, don´t know the difference) with the keyboard and then I wanted to use it but it seems dead. I charged it all the night, but it doesn´t starts.
It doesn´t show the asus´s logo.
I'm desperate.
Thanks in advance, Nico.
Same problem here
I ran into the same problem about a week and a half ago. Was using it a bunch with the keyboard and then I couldn't turn it on again. I was able to get it to come when it was off the keyboard by plugging in the power cable. However, when it was on I couldn't get the shut down dialog to come up, holding the power button in would only cause the screen to black out.
I e-mailed ASUS and they suggested I reset it back to factory. Still had the problem. It is currently in repair status at their RMA facility.
My first guess was that it was software related, since other android devices seem to have similar problems, for time to time. However, on a couple of occasions if I pressed the power button in a certain way the unit would turn on or I could get the shut down dialog to show up. I could never get the button to work consistantly, so I sent it in.
For folks who are interested: The tablet was non-rooted or ROM'd. Had 3.1 and the keyboard was running the software update that came with 3.1. The tablet was 40 series based on the serial number. It had been working fine for about a month.
Henry
I've seen this lots on Tegra devices.
Solution: NVFlash another custom recovery.
This even happened to me. During a bad flash that locked up, I pulled the battery and it wouldn't even power on. Nothing. No Bootlogo or anything.
NVFlash mode would still register the device when connected. So I NVFlashed between Stock and Clockwork Mod back and forth (this on my LG G2x)... trying to boot it up in between flashes...
Eventually it booted up and I was able to get into Recovery, where I did a factory reset and flashed a known good rom. All has been well since.
How can I reset it?
I have to try the most possible things to repair it, becouse it isn´t simple to me to send it to RMA, becouse I´m from Uruguay.
I can to power it on! The battery looks in 81%.
What you recommend to do now? Quickly please!,
I do not know how long you'll be able to take on.
How can i reboot it or dont know?
Android Version 3.01
*Edit: Just actualized to 3.1
Hold the power button for 15 seconds until the screen goes off then power it up normally and see if it'll come on. I was thinking maybe it's the Sleep of death bug...
I've had my TF300 for a few months now. It's been unlocked since day one, and is currently running CM10 stable (probably going to try a 10.1 Nightly today). Recently it has been randomly shutting down. No warning or anything, I'll just be watching a video or browsing the web and boom, it's off. Screen is black and everything.
This wouldn't be THAT bad but it doesn't automatically reboot, and it's very difficult to get it to boot back up. I've tried holding the power button for over a full minute, every combination of vol+ and power and vol- and power, and most of the time (not every time), nothing seems to do the trick but sticking it on the charger for a while and leaving it alone. Then I'll just hit the power button like normal and it will fire right up. It's done this 3 times now.
So what do you guys think? Hardware or software issue? And despite being unlocked, do you think ASUS would warranty it if I restored the factory image, if it is a hardware issue?
Have you got it overlocked? If so, try turning the tablet down. Watching videos may be too much for the tablet if it's overclocked. Another way to see if it's software or hardware is to switch ROMs and see if it still does it. If so then it very well may be hardware related.
As for the the warranty, from what I understand, Asus will still cover hardware issues even if it's unlocked. I do not know from personal experience, only from what I've read here from other members.
Sent from my LG-LG855 using Xparent Green Tapatalk 2
wetbiker7 said:
Have you got it overlocked? If so, try turning the tablet down. Watching videos may be too much for the tablet if it's overclocked. Another way to see if it's software or hardware is to switch ROMs and see if it still does it. If so then it very well may be hardware related.
As for the the warranty, from what I understand, Asus will still cover hardware issues even if it's unlocked. I do not know from personal experience, only from what I've read here from other members.
Sent from my LG-LG855 using Xparent Green Tapatalk 2
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Not overclocked, it was a thought that occurred to me, too, but it's just running the included CM kernel at the stock speeds. I'll give CM10.1 a try tonight and see if that resolves it. Thanks for the advice.
So I think I figured it out. This thing is straight up not reporting battery stats. I let it fully charge last night, and now after unplugging its been at 100% for about an hour of straight use and two (normal) reboots. Tried deleting batterystats.bin but it made no difference. I'm going to run it down and see what happens...
Still no go. It was totally fine until the battery hit about 45%, then shut off and was unresponsive. When I plugged it back in, the light blinked for a few minutes, then I was able to power it up like normal. Has the battery gone bad?
Try Installing STOCK ROM
I have the similar issues with CM10. But it doesn't happen when I am using it(playing games, surfing internet or watching movies).
It happens only when the tab is not being used for more than 2-3 hours. Pressing Power button doesn't do anything and I have to press the power button for at least 1 minutes to get it rebooted.
I installed Stock 10.4.2.18 rooted(http://forum.xda-developers.com/showthread.php?t=2033205) and I don't see that issue anymore.
Now I am trying CleanROM Inheritance 3.0.4(http://forum.xda-developers.com/showthread.php?t=2049322) to see how it goes as it is based on the Stock ROM.
Same exact happened to me yesterday...i was scared for a min or two...it finally booted back and been fine since...im on cleanrom unlocked and rooted no overclock
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
I have the same problem, and my non-scientific observation leads me to suspect it was worse on the stock ROM. Also, I have this problem where wifi will not work (upon waking the tablet, it says wifi is off, though I had not turned it off), and I have to reboot it in order to get wifi to connect. I don't know if the issues are related.
I have a question for people facing sod/random reboot specifically with EOS4 and kat kernel does you experience with them sound like this?
start off with a completely charged tf101 and dock, use it a lot through the day with no issues and then once the dock battery nears the end (i noticed at 5%) it will start randomly rebooting when the screen is off (after about 15 seconds with the screen off it does it). I thought maybe its related to the dock but after disconnecting the tablet from the dock it continued. Over about an hour my reboots get less and less spaced apart (to the point where it almost reboots while rebooting) followed by a reboot that gets stuck at the Asus boot screen.
In my case I then have to let the battery discharge from near 100% because my power button doesn't work. I've noticed this exact behavior three times now and was just wondering if others had something similar. I find it strange that it only does it with the screen off, its never rebooted while im using it. Personally i believe this issue is just with my tablet but thought it could be interesting if others have had the same issue.
so yeah, my phone just freezes randomly at different time.
I believe it's freezing and then it just drains the power.
When I turn it back on, there's a gap in the battery life. Unfortunately, this time it must have happened really early and the battery drained to 0 and now it doesn't even power on.
This includes power + vol down with and without charger on for at least 1 or 2 mins, nothing happens. The notification light turns on when you plug it in.
I believe I do need to open it and unplug the battery then plug in the power, but I can't test it out because I don't have T5 torx around so it may take a while.
Anyways, I am not definitive on the freezing, it's just most likely scenario since phone becomes unresponsive randomly.
When it happens, plugging in power, power button, plug to usb/data does nothing. Phoning the cellphone gets user not in service. And powering back on I see the battery is drained.
This started happening like around a month and a half ago, I was using SaberRom. The rom was very stable until it this started happening.
I thought there was a bug in the Rom or something, so I made the jump to CM12. However it still continues to happen.
My only guess why this may be happening, software wise now, through the process of elimination is maybe Xposed might be doing something.
If it's not, then it could be a hardware problem, which doesnt make much sense to me since the phone is stable when I actually use it.
The freezing problem never happens while I use it, it usually happens over night or not in use in my pocket.
I started using logcat to try to keep a record, but I only have 1 record, plus 1 the most current one which I dont know if it even recorded properly since I can't turn phone on.
I personally would do a full wipe and flash stock ROM and kernel without Xposed. Until you do that you really are just shooting blind. Find out if the problem goes away and go from there.
n0ts0smart said:
I personally would do a full wipe and flash stock ROM and kernel without Xposed. Until you do that you really are just shooting blind. Find out if the problem goes away and go from there.
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+100000²
outlook not so good
so i tried doing this
where you plug in the phone directly to power without the battery
for me, only the notification light turns on, the screen doesnt turn on