Moto G 4G freezing randomly, requires reset to power on (long/detailed post inside) - Moto G Q&A, Help & Troubleshooting

so yeah, my phone just freezes randomly at different time.
I believe it's freezing and then it just drains the power.
When I turn it back on, there's a gap in the battery life. Unfortunately, this time it must have happened really early and the battery drained to 0 and now it doesn't even power on.
This includes power + vol down with and without charger on for at least 1 or 2 mins, nothing happens. The notification light turns on when you plug it in.
I believe I do need to open it and unplug the battery then plug in the power, but I can't test it out because I don't have T5 torx around so it may take a while.
Anyways, I am not definitive on the freezing, it's just most likely scenario since phone becomes unresponsive randomly.
When it happens, plugging in power, power button, plug to usb/data does nothing. Phoning the cellphone gets user not in service. And powering back on I see the battery is drained.
This started happening like around a month and a half ago, I was using SaberRom. The rom was very stable until it this started happening.
I thought there was a bug in the Rom or something, so I made the jump to CM12. However it still continues to happen.
My only guess why this may be happening, software wise now, through the process of elimination is maybe Xposed might be doing something.
If it's not, then it could be a hardware problem, which doesnt make much sense to me since the phone is stable when I actually use it.
The freezing problem never happens while I use it, it usually happens over night or not in use in my pocket.
I started using logcat to try to keep a record, but I only have 1 record, plus 1 the most current one which I dont know if it even recorded properly since I can't turn phone on.

I personally would do a full wipe and flash stock ROM and kernel without Xposed. Until you do that you really are just shooting blind. Find out if the problem goes away and go from there.

n0ts0smart said:
I personally would do a full wipe and flash stock ROM and kernel without Xposed. Until you do that you really are just shooting blind. Find out if the problem goes away and go from there.
Click to expand...
Click to collapse
+100000²

outlook not so good
so i tried doing this
where you plug in the phone directly to power without the battery
for me, only the notification light turns on, the screen doesnt turn on

Related

(solved-post #7) Bricked phone+black screen

I have been running the new cm9 ics ROM for about 2 days now, and had just got all my data and apps sorted and fully working. I sat down, watched some TV, and after 30 mins i checked my phone. Black screen ( i assume its locked) i tap the power button, nothing, again nothing. I now think i must have turned my phone off. I now hold the power button, nothing, again, nothing. I grab my charger, put my phone on charge and notice no orange or green light. I have repeatedly tried to revive my phone but nothing works. I don't know if its the software, battery, charger, Im so confused. Please if anyone has had the same problem, or has any suggestions, i would appreciate it very much. Thanks.
some extra details: i charged my phone over night the day before, so it shouldn't have died ( i know you shouldnt charge overnight, but i do :/)
i wasn't trying to flash anything or messing around with files, it was in my pocket.
i didn't drop it
Gaff3rs said:
I have been running the new cm9 ics ROM for about 2 days now, and had just got all my data and apps sorted and fully working. I sat down, watched some TV, and after 30 mins i checked my phone. Black screen ( i assume its locked) i tap the power button, nothing, again nothing. I now think i must have turned my phone off. I now hold the power button, nothing, again, nothing. I grab my charger, put my phone on charge and notice no orange or green light. I have repeatedly tried to revive my phone but nothing works. I don't know if its the software, battery, charger, Im so confused. Please if anyone has had the same problem, or has any suggestions, i would appreciate it very much. Thanks.
some extra details: i charged my phone over night the day before, so it shouldn't have died ( i know you shouldnt charge overnight, but i do :/)
i wasn't trying to flash anything or messing around with files, it was in my pocket.
i didn't drop it
Click to expand...
Click to collapse
Don't panic. Stay calm. The most of our ics roms suffer from reboots or freezes at this stage of development. Your phone simply froze, this can happen with screen on or turned off. If the three button combo (power and volume + -) does not work, You need to wait until the battery drains out.
if you pull the battery there is a chance to freeze your emmc chip and really brick your phone. If you connect the phone to PC before pulling the Batt there's a little lower risk. But I still don't recommend to do so. After your phone is running again, you should overvolt by 25 to hopefully prevent your phone from freezing again.
Ps.
Really, please stay calm, this happened to me about 20 times on ics roms and I'm not the only one.
Sent by my fingers to your head.
thanks, i will just wait then, is it normal that adb won't recognise the device? and also two things, how long roughly will it take to drain completely? and when it is completely drained, what do i do? charge as normal?
thanks a lot
Gaff3rs said:
thanks, i will just wait then, is it normal that adb won't recognise the device? and also two things, how long roughly will it take to drain completely? and when it is completely drained, what do i do? charge as normal?
thanks a lot
Click to expand...
Click to collapse
1. Yes, if it's frozen adb does not recognize the device
2. Depends on how much loaded your battery was. Could be between 1-12 hours
For me very often it didn't need that long, phone restarted by itself after some time.. (30 mins?) But sometimes I also had to wait long..
3.yes, charge normal
Edit: since your screen is off it could take even more than 12 hours
post your results
Sent by my fingers to your head.
Nothing yet i think i will have to wait to tomorrow
EDIT: 11:00 am GMT still nothing, it's been almost 24 hours; should I just keep waiting?
And is there any way to tell wether it's frozen, or the Emmc chip is broken? Thanks
Hey, I've been looking around the forums, and it seems to me that my phone's emmc chip is fine. I admit I did, in a panic, pull out the battery and re-insert it, but on other forums people with a 'fried' emmc chip can at least boot their phone, mine is just completely un-responsive, with a black screen and nothing, when you put it on charge. Am I right or could you shed some light on the problem?
Thanks
Gaff3rs said:
Hey, I've been looking around the forums, and it seems to me that my phone's emmc chip is fine. I admit I did, in a panic, pull out the battery and re-insert it, but on other forums people with a 'fried' emmc chip can at least boot their phone, mine is just completely un-responsive, with a black screen and nothing, when you put it on charge. Am I right or could you shed some light on the problem?
Thanks
Click to expand...
Click to collapse
Seems to me exactly like the freeze I and a bunch of others are suffering from. If you think you can take the risk, you could try pulling the battery.
1. Connect to PC first.
2. Pull battery.
3. Pull USB cable
4. Insert battery after few minutes
5. Try to reboot recovery with adb
As I said there is a chance of freezing your emmc. You might succeed, but you might totally brick your phone too. I'm not responsible, I told you the risk..
Sent by my fingers to your head.
I had a spare battery lying around, did what you said above, instead putting the other battery in and not going on adb, but nothing happened. I think I am going to have to try what you said above ^^^
Oh and once I have put the battery back in do I turn the phone on? It might sound stupid but I don't want to get it wrong :/
Alright a few details:
My phone connected to the computer with a battery in (I don't have a clue how full it is) is not recognised as a 'device with removable storage'
It won't charge (or the orange light won't come on)
Yes, to see if it's booting, I would suggest to turn it on
As I said, try to reboot via adb.
And I would recommend to reboot into recovery and flash another ROM or backup, you don't want to freeze your phone again today, do you?
Sent by my fingers to your head.
I've taken my bay out and am just waiting a few minutes :/
Alright it seemsbe booting, could be a boot loop though
Edit : it's working I'm on the home screen of cm9
You don't know how much I love you right now thanks so much for all the help (I didn't even need adb, it just booted normally 0.o)
Keep your fingers crossed
Edit: glad you already solved it.
You're welcome mate
Sent by my fingers to your head.
As I said, overvolt by 25 to hopefully prevent the phone from freezing again.
Or simply do flash a stable ROM. I would prefer this as I don't like to freeze my phone and brutally pull the batt
Sent by my fingers to your head.
I'm trawling through pages and pages of ROMs I think I will stick to stable ones now
If you want sense, try endymion, by far the best.
No sense - reaper, fastest ever.
Just my personal opinion.
Sent by my fingers to your head.
I may have not the thread in its entirety..
But did you try VolumeUp + VolumeDown + Power button combination.
Which can often reboot a hung/stuck phone?

[Q] HTC Sensation Unresponsive

Hi guys,
I have had my Sensation rooted with ARHD for about 4-5 weeks and everything has been smooth till now, when yesterday I was just reading an text message and my phone's screen went black but still lit up. I replaced the battery, SIM, SD and tried rebooting but it would still just appear as a black screen with the backlight on, but the keys are not lit up. Occasionally, the HTC splash screen would appear after taking the battery out and restarting, but then would again, go to the black screen. I can't go into Boot Loader either (i think i had my phone set to fast-boot cause I need to frequently switch my phone off).
Anyone have any ideas as to what I should do?
Cheers in advance
Try the taking out the SD card and then booting with the power/vol dn combo to see if you can get to the bootloader. If successful, may have to reload your firmware (P58IMG) and possibly ROM.
Just fyi fastboot has absolutely nothing to do with how fast your phone turns on lol.
Kevc44485 said:
Just fyi fastboot has absolutely nothing to do with how fast your phone turns on lol.
Click to expand...
Click to collapse
Enable fastboot in settings, power off your phone and then power it back up again (without taking out the battery).
Your phone will boot in a jiffy. This more of a Sleep-Wake than a Power Off & power On, but yes, enabling the fastboot option will boot up the phone faster.
nabbyboii said:
Hi guys,
I have had my Sensation rooted with ARHD for about 4-5 weeks and everything has been smooth till now, when yesterday I was just reading an text message and my phone's screen went black but still lit up. I replaced the battery, SIM, SD and tried rebooting but it would still just appear as a black screen with the backlight on, but the keys are not lit up. Occasionally, the HTC splash screen would appear after taking the battery out and restarting, but then would again, go to the black screen. I can't go into Boot Loader either (i think i had my phone set to fast-boot cause I need to frequently switch my phone off).
Anyone have any ideas as to what I should do?
Cheers in advance
Click to expand...
Click to collapse
There were threads a few weeks ago simiar to this with Sensations randomly dying.
What version of ARHD were you running, kernel, and firmware?
gustav30 said:
What version of ARHD were you running, kernel, and firmware?
Click to expand...
Click to collapse
I'm running ARHD 6.5.5 with 3.32.401.5 (can't remember anything after 5) and selected the Sebastian kernel when I installed the ROM ...
Kevc44485 said:
Just fyi fastboot has absolutely nothing to do with how fast your phone turns on lol.
Click to expand...
Click to collapse
He means the feature that just suspends your phone instead of powering off. Ironically, both methods don't fully turn the phone off. Coincidentally, it's also called Fast Boot. You're thinking of that set of bootloader tools.
As per OPs issue, I have no idea. It sounds hardware related, but intermittent. Perhaps crack it open and see if there are any loose ribbon connectors or anything? I'm thinking the ribbon responsible for the screen may be loose. If it's loose but still kind of in place, the pins responsible for power might still be in contact but the ones responsible for sending data to the LCD might not. That could be why it turns on but it's only solid black. Pulling the battery and putting it back in might just coincidentally be "helping" because the angle of the phone is affecting a loose ribbon. Mind you, this is all speculation, and it might not be hardware at all, but that's my best guess.
Also, if you can get it resolved, never use HTC's Fast Boot. It's convenient, but tends to be a major pain when you have legitimate issues.
I have been having similar issues. My phone will be fine and all of a sudden it will turn off. Receiving calls, changing tracks from the lockscreen or playing games. Sometimes just unlocking my phone to use it will cause it to crash. Then getting it to boot again can be a royal pain in the behind. Anywhere from the first bootsplash to first unlock / loading the UI can make it crash and it's usually a pull of the battery SIM and SD to get it to boot.
Age of the ROM is something I have noticed to be a factor, the older the ROM, the more likely it is to do this but wiping cache and Dalvik from 4EXT has no real effect on stopping it from happening for any noticeable length of time.
Also to note, battery life seems to be very jumpy when this happens. I have had 4% battery life for hours, listened to music (at volume) and it's remained at 4%. Hardware LED isn't lit and it's just the OS with it's UI warning me so every so often, with the battery indicator staying at the 4%. It'll change again if the phone crashes again. Either to an accurate reading or to another fixed percentage, but it seems to like the 4%.
Not sure if it's the ROM, or firmware, but my previous ROM's have been using Bricked Kernel. I don't know it that's a deciding factor or not.
Sorry for hijacking the thread, but I too have stability issues and been wanting to say something on here for a while.
I'll post version details later on as I'm just about to get ready for a road trip.
Mark
kgs1992 said:
Enable fastboot in settings, power off your phone and then power it back up again (without taking out the battery).
Your phone will boot in a jiffy. This more of a Sleep-Wake than a Power Off & power On, but yes, enabling the fastboot option will boot up the phone faster.
Click to expand...
Click to collapse
fastboot has nothing to do with how fast your phone boots up. take your battery out and put it back in then start it and see if it starts up fast. you're thinking of quick start from basically hibernate
http://android-dls.com/wiki/index.php?title=Fastboot

[Q] Can't Power down my Shift

Its not Really a problem as the phone runs fine, but i was wondering if anyone else has seen this, it happens on every rom i have put in since root and downgrade, if i power it off it reboots normally
Also if i Pull the battery and put it back it Auto powers on
JaceAlvejetti said:
Its not Really a problem as the phone runs fine, but i was wondering if anyone else has seen this, it happens on every rom i have put in since root and downgrade, if i power it off it reboots normally
Also if i Pull the battery and put it back it Auto powers on
Click to expand...
Click to collapse
Is your power button maybe recessed or stuck? Could be causing it.
You can follow me on Twitter - @NotSo1nter3stin
If it means aything it feels fine and passes CWM button test just fine.. It still has that slight click to it
EDIT: Ok upon checking again, as i haven't actually tried in a while it dosen't straight reboot, it reboots to recovery/CWM, the only reason i want ti to power down it to do a full charge on the battery, now i have been told this is frivolous but hey my battery is old, got the Shift when it first came out and it still last two plus days on a charge
JaceAlvejetti said:
If it means aything it feels fine and passes CWM button test just fine.. It still has that slight click to it
EDIT: Ok upon checking again, as i haven't actually tried in a while it dosen't straight reboot, it reboots to recovery/CWM, the only reason i want ti to power down it to do a full charge on the battery, now i have been told this is frivolous but hey my battery is old, got the Shift when it first came out and it still last two plus days on a charge
Click to expand...
Click to collapse
You get two days out of an original battery . I would be very happy about that. If what your saying is that when you power down, and then plug it in to charge it reboots into Recovery. Then that is normal, it happens a lot on rooted devices ( not all but a good portion ). As for your device just rebooting as soon as you stick the battery back in. I'm going to have to agree with notso on this and say something is wrong with your Power button. It should not be doing that. I had that happen on a Shift that had been dropped. Turned out the Power button was damaged. It was stuck half in. Which caused a bunch of weird things.
Well then I guess I cant complain, but yes I get more then 48 hours from a charge, I charge it over night every other night and try to deep charge it once a month, seeing as i cant use mine to do it I use my wifes, my Full charges consist of Complete discharge, Charge to 100%, power down and leave on charger for 1 hour, then power back up and leave on charge for another hour once in a while during the Full cycle clear bat stats
prboy1969 said:
You get two days out of an original battery . I would be very happy about that. If what your saying is that when you power down, and then plug it in to charge it reboots into Recovery. Then that is normal, it happens a lot on rooted devices ( not all but a good portion ). As for your device just rebooting as soon as you stick the battery back in. I'm going to have to agree with notso on this and say something is wrong with your Power button. It should not be doing that. I had that happen on a Shift that had been dropped. Turned out the Power button was damaged. It was stuck half in. Which caused a bunch of weird things.
Click to expand...
Click to collapse
I am able to get 2 days out of the the 2000mah or the original battery with drob's latest kernel.
Actually, a brand new factory battery seems to hold up better than the 2000mah batteries we got.
It's a htc charging while off issue if it powers itself into recovery once your phone shuts off. You'll need to talk to koush about it because the older recoveries can power while off but the newer ones can't because the older method no longer works on the newer recovery source code.
Sent from my PG06100 using xda premium

unable to turn on my One XL

Hi,
i have very strange issue which i noticed right now. It seems that i can not turn on my mobile/screen. I have to say that mobile is bought less then month ago and no modifications are made like rooting or something like that. Today it worked without any problems and when i got home i left it on my desk but two hours later i wanted to check for my e mail but screen/mobile is not turning on. I checked on/off button and it's not jammed. What else can i do considering that i can not remove the battery
Ramiell said:
Hi,
i have very strange issue which i noticed right now. It seems that i can not turn on my mobile/screen. I have to say that mobile is bought less then month ago and no modifications are made like rooting or something like that. Today it worked without any problems and when i got home i left it on my desk but two hours later i wanted to check for my e mail but screen/mobile is not turning on. I checked on/off button and it's not jammed. What else can i do considering that i can not remove the battery
Click to expand...
Click to collapse
Charge the phone. Could be dead. Are you SURE nothing has been modified? Also, hold down the power button until you see the capacitive buttons flashing, and don't let go until they stop flashing and the phone reboots.
Battery probably died. This phone is known to lose power abruptly. It's happened to nearly everyone at some point--it will appear to have some charge left and then suddenly drop to 0%.
Just leave it plugged in for a while and see if it revives.
nothing helped from what you mentioned but it works now. When i plugged in the charger there was no sign of charging. When i pressed and hold power button also nothing happened. Then i tried to hold volume down and power button but also no reaction from the phone and then i pressed the mobile bit harder around display to check that maybe there is no loose wire and at this point mobile turned on by itself (boot screen) and after booting there was crash report. I have HTC phones for years now and such problem never occurred to me before but phone works for now :good:
thank you
Hopefully it isn't a defect, my one x has never went off on me at a random battery percentage, except for some ROMs he he
As mentioned, some people have had instances of randomly losing charge, or phone not seeming to take a charge after running the battery down. Leaving the phone on the wall charger (not USB, which takes much longer) for several hours (overnight) and then trying to power on seems to solve the problem. One guy here could not get any response (even after charging for hours) except by holding the power button while the phone was on the charger.
The issue seems completely random. So unless it persists, probably nothing to worry about.

Phone usually wont turn on, but sometimes works great

Hey all,
I have a very odd problem with my old P500 I am trying to get running again. Almost all the time the phone wont turn on. I have tried removing the battery and leaving it, plugging it in both with and without the battery, trying various different reset combos with and without power or battery in the phone, nothing will work. Usually. Then sometimes the phone just turns on. When it does work, its great. All until you turn it off again. As soon as you turn it off, its a guarantee it's not coming back on for a while again.
I cant seem to work out any rhyme or reason as to what will let it turn on either. I have had it turn on sometimes on a charger with no battery, sometimes charger and battery, and sometimes just on battery without a charger. Like I mentioned, when it works and will turn on everything works exactly as expected. I can't find anything software-wise that seems to indicate it wouldn't load. Just most of the time (upwards of 95% of the time or so?) it won't turn on at all. Hard reset combos etc have no effect on the phone, and it won't pull up on a computer in this state either. I bought another battery recently and tried that, as I had previously had a poor battery life from it, but that turned out to have no effect on the booting issue. The most recent time I was able to boot the phone I left it on and charging for a few hours and it finished completely charging the new battery, but on turning it off it wouldn't come on again as usual.
I am suspecting a hardware problem with the phone internally, although I am not really sure. Anyone else have any clue as to what I might try? If it is hardware-based, does anyone have a suggestion as to what part might cause it not to boot?
Thanks,
AsteroidWalnut

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