[Q] Accidental Update, Now Frozen - Please Help - AT&T Samsung Galaxy S II Skyrocket SGH-I727

This morning in my half-awake state I accidentally pressed "OK" to my phone asking me to go ahead with the (I'm guessing) 2.3.6 update. I KNEW I would end up doing something stupid like that. GRR!!
Anyway, the phone then launched itself into a white screen with blue text saying that it is doing the update, but nothing happens and it appears to be frozen.
I am rooted and was trying to avoid this update; like I said, I was half-awake.
I can't even get it to boot into download/recovery mode, it always goes straight to the white screen. Hopefully this isn't a double post; I checked here and google first but couldn't find anything for this phone. I'm really at a loss here. I have Titanium Backup and I got an external SD card, but I'm not sure if I actually backed up the apps to the external card (new to TB). I did a Kies contacts backup a few days ago so that at least is safe.
Is there any hope for my phone? If I can just get it back to a working state, I can live with my apps' data being erased. Any help appreciated.
Thank you!

Doh... sorry to hear that.. are you also running a custom rom, or customized ATT rom (I have the stock rom from the developers forums over the standard root after having tried a few custom roms).
I got the update message as well this morning, but I postponed it for 8 hours, however I am unable to get rid of the stupid notification, and am curious if after the 8 hours, it will force the update or let me postpone it agian (that will get annoying fast if I cannot disable the OTA update..)

I'd like to know how to cancel the update as well. I have it sitting in my notification bar. >_<

jvanbrecht said:
Doh... sorry to hear that.. are you also running a custom rom, or customized ATT rom (I have the stock rom from the developers forums over the standard root after having tried a few custom roms).
Click to expand...
Click to collapse
I'm still running stock 2.3.5. All I've had time to do is root and TB apps, haven't had the chance to play around with ROMs yet for this phone.
Yeah I postponed it for 8 hours, too. The 8hrs must have expired right as my alarm went off because the "Install this update?" message popped up and I hit it, thinking it was the snooze button -_-
Let me know if there's any way to get off of this screen my phone is stuck on! And then disable the obnoxious message for good.
Thanks again =)

Maybe try to remove battery.

lyndone58 said:
Maybe try to remove battery.
Click to expand...
Click to collapse
I have about 10-15 times since it first happened this morning. I also tried taking out the SIM and microSD cards. It's the only way I can get it to stay off to try to boot to recovery mode (which it still won't boot into); if I hold the power button to turn it off it just resets back into the white Software Update Screen (won't stay off).
Has anyone successfully applied this update yet?
Any other ideas? I appreciate the feedback so far!

Similar thing happened to me. I pulled the battery and booted in to CWM just fine. Restored from there.
Sent from my SAMSUNG-SGH-I727 using Tapatalk

I don't believe I have CWM installed? How would I have known if I did? When I volume up + volume down + power and wait until the Samsung logo comes up it boots back to the white screen. Maybe I'm doing that process wrong?

Same thing happened to me this morning!
almost identical story
I've tried literally every combination to get to the reboot screen. ugh :'(

mrl3086 said:
I have about 10-15 times since it first happened this morning. I also tried taking out the SIM and microSD cards. It's the only way I can get it to stay off to try to boot to recovery mode (which it still won't boot into); if I hold the power button to turn it off it just resets back into the white Software Update Screen (won't stay off).
Has anyone successfully applied this update yet?
Any other ideas? I appreciate the feedback so far!
Click to expand...
Click to collapse
I haven't been rooting as much as some of the guys here, but I think if you take the battery out and it won't boot back even into recovery, you're hard-bricked and you're gonna have to start from scratch with a fresh stock rom. Go to download mode (turn off, hold vol up + down, insert powered usb cable) and put a stock rom back on using odin.
http://forum.xda-developers.com/showthread.php?t=1342348
You will basically get back to what your phone was when you took it out of the box and you'll have to install everything, your data (other than the data that is on a microSD card) won't be there.
If you have a backup that you did with CWM, then you can restore the backup after you do all this.
I think you got unlucky with the worst case scenario of what shouldn't happen during an update.

Thanks for the advice. I'll give it a try when I get home from work and will let you guys know how it goes.
For the future, is it generally recommended to de-root before doing any straight carrier update? Or is this just a total fluke that some of us are experiencing?

Will adb recognize your phone? If it does just adb reboot recovery
Sent from my SAMSUNG-SGH-I727 using xda premium

Lucidmike said:
I haven't been rooting as much as some of the guys here, but I think if you take the battery out and it won't boot back even into recovery, you're hard-bricked and you're gonna have to start from scratch with a fresh stock rom. Go to download mode (turn off, hold vol up + down, insert powered usb cable) and put a stock rom back on using odin.
http://forum.xda-developers.com/showthread.php?t=1342348
You will basically get back to what your phone was when you took it out of the box and you'll have to install everything, your data (other than the data that is on a microSD card) won't be there.
If you have a backup that you did with CWM, then you can restore the backup after you do all this.
I think you got unlucky with the worst case scenario of what shouldn't happen during an update.
Click to expand...
Click to collapse
AMAZING!! Thank you so much! Not only is my phone up and working but the update has installed!
I learned the following:
-you pretty much need a pc (not a mac) to do all the downloads correctly. I used a friends.
-to get your phone into download mode when it's frozen from the update, you have to hold down either vol + AND vol - (or just vol -) as well as the power button, simultaneously hold down power and also simultaneously plug in the usb. Then let go of the power button and remain holding down one or the two volume buttons.
THIS WAS JUST WITH MY SKYROCKET EXPERIENCE
I'm so happy. Thank you LucidMike

This just happened to my friend's phone. White screen no matter what. Stock everything, too. She's pretty bummed that there's no way to recover the videos and pictures on her phone before resetting it. Apparently she went to AT&T and they couldn't figure it out. They called tech support for her and THEY couldn't figure it out. She's currently on the phone with Samsung, but I doubt they'll be able to help either.

viralriot said:
This just happened to my friend's phone. White screen no matter what. Stock everything, too. She's pretty bummed that there's no way to recover the videos and pictures on her phone before resetting it. Apparently she went to AT&T and they couldn't figure it out. They called tech support for her and THEY couldn't figure it out. She's currently on the phone with Samsung, but I doubt they'll be able to help either.
Click to expand...
Click to collapse
AHHH!! Tell her to hang up the phone right now!! Use this method to fix her phone!! All of her data will still be there after it's done! After the process is complete, back it up to a computer (enable USB storage and just copy + paste and I used Kies to copy my contacts) and THEN do a full factory reset (reset recommended by everyone to ensure smooth function of phone). The method in the link will return her to the original stock version; I believe it may trip a counter that AT&T can use to determine if you've hacked your phone, but if you want a working phone...and there's also a chance that it WON'T trip the counter (some people say it did and some say it hasn't).
EDIT: Pictures and videos that I took with the phone are saved in /sdcard/DCIM/Camera, so you know where to copy her stuff from.

jessielooloo said:
AMAZING!! Thank you so much! Not only is my phone up and working but the update has installed!
I learned the following:
-you pretty much need a pc (not a mac) to do all the downloads correctly. I used a friends.
-to get your phone into download mode when it's frozen from the update, you have to hold down either vol + AND vol - (or just vol -) as well as the power button, simultaneously hold down power and also simultaneously plug in the usb. Then let go of the power button and remain holding down one or the two volume buttons.
THIS WAS JUST WITH MY SKYROCKET EXPERIENCE
I'm so happy. Thank you LucidMike
Click to expand...
Click to collapse
I'm trying to fix my boyfriend's phone (he actually didn't hack/root it or anything...but yesterday's update messed up his phone so it was stuck in the "SOFTWARE UPDATE" and "Loading..." frozen white screen). We tried taking out the battery, restarting it, everything. I tried your method of holding all three buttons while plugging in the USB and then letting go of the power button. What do you press when it asks you if you want to continue (up vol +) or cancel (vol -)? I chose vol -, and when it took me back to the white screen, I did it again and pressed vol +. Now I'm on a ODIN MODE page...will this affect his warranty or anything? What do I do next?

You need to have odin on your pc and the stock .tar and flash it. Here go here http://forum.xda-developers.com/showthread.php?goto=newpost&t=1509978
Read carefully follow directions exactly

silver03wrx said:
You need to have odin on your pc and the stock .tar and flash it. Here go here http://forum.xda-developers.com/showthread.php?goto=newpost&t=1509978
Read carefully follow directions exactly
Click to expand...
Click to collapse
Thanks! I read on the first page of the thread that it needs to be rooted though? This phone is brand new and never been rooted or hacked...will doing this void the warranty or anything unpleasant? (I'm the one that likes hacking my devices like my Nook Color...my boyfriend is a little more paranoid and would rather have it stay covered under warranty )

No actually. Thats incorrect..the stock tar. Is just as it sounds. The stock firmware the phone comes with.....dont need to be rooted to use odin. Actually if u odn the stock tar. It removes root.

mrl3086 said:
AHHH!! Tell her to hang up the phone right now!! Use this method to fix her phone!! All of her data will still be there after it's done! After the process is complete, back it up to a computer (enable USB storage and just copy + paste and I used Kies to copy my contacts) and THEN do a full factory reset (reset recommended by everyone to ensure smooth function of phone). The method in the link will return her to the original stock version; I believe it may trip a counter that AT&T can use to determine if you've hacked your phone, but if you want a working phone...and there's also a chance that it WON'T trip the counter (some people say it did and some say it hasn't).
EDIT: Pictures and videos that I took with the phone are saved in /sdcard/DCIM/Camera, so you know where to copy her stuff from.
Click to expand...
Click to collapse
Tried doing this, but this is all I get.
<OSM> All threads completed. (succeed 0 / failed 0)
<ID:0/006> Added!!
That's it. Nothing else happens. Help?
EDIT: Nevermind! Plugged it into a different USB port (COM:6) and it worked flawlessly. All data is still on phone and it works like new! Thank you!

Related

[Q] Captivate won't boot past GalaxyS

I have a rooted, stock rom captivate. I was installing a new piece of software and it got hung up, wouldn't finish installing. I pulled the battery and restarted it, now it won't go past the GalaxyS screen. I tried pulling the battery, sim and sd card. Didn't help. I can boot into Recovery Mode, but when I try Download mode, it just goes to the GalaxyS screen and stays there. Obviously my first choice is to return it to where it was an hour ago - I have a lot of apps on here. My second choice is to return it to stock - I'm guessing I would have to unroot it anyway when they finally send out the Gingerbread update. I am NOT interested in any custom roms. Can someone help me?
Try getting into download mode.
1) pull out battery
2) reinsert after 10 seconds
3) hold vol + and vol -
4) plug in usb.
flash stock.
low99 said:
Try getting into download mode.
1) pull out battery
2) reinsert after 10 seconds
3) hold vol + and vol -
4) plug in usb.
flash stock.
Click to expand...
Click to collapse
OK, that worked! Thanks!! The phone now says "Downloading... Do not turn off Target!!!" Soooooo... how the hell do I "flash stock"?
And when I do flash to stock, do I first remove the SIM? How about the SD card? Will I lose my apps? My contacts? Will I be "stock" and able to download the Gingerbread update when it comes out?
Thanks again for the help - I've never done any of this before, so a step-by-step help is appreciated. I read through a lot of the threads here for suggestions, but so many of them are in jargon that assumes you've done this a million times before.
Flash a ROM will wipe out everything on your phone. You will need to learn to use one of those 3rd party ROM flash tools and download ROMs for yourself.
Given that you can still boot into recovery mode, maybe you should try factory reset first (clear cache menu in recovery mode). It will also wipe out everything on your phone but you don't need to risk brick your phone when flashing ROMs.
What exactly is the app that caused your problem? And if you have applied any type of lag fix, you may have more troubles than you thought.
OK, I did the clear cache option in Recovery, my phone still just boots to the GalaxyS screen. I searched flashing to stock and found a million different posts, all with different instructions. Is there a quick, safe and simple (for someone who's never done it) way to get my phone up and running?
Another option -- my phone is less than a year old. Can I just return it to AT&T and get a replacement? Will the fact that it was rooted make them refuse?
foxbat121 said:
Flash a ROM will wipe out everything on your phone.
What exactly is the app that caused your problem? And if you have applied any type of lag fix, you may have more troubles than you thought.
Click to expand...
Click to collapse
I was trying to install the Pure Grid Calendar widget that I downloaded from APKTOP. No lag fix.
miscrap said:
OK, I did the clear cache option in Recovery, my phone still just boots to the GalaxyS screen. I searched flashing to stock and found a million different posts, all with different instructions. Is there a quick, safe and simple (for someone who's never done it) way to get my phone up and running?
Click to expand...
Click to collapse
Since yours is on stick ROM (either 2.1 or 2.2), search for OneClick stock ROM thread which will bring you back to 2.1 or 2.2 easily.
Another option -- my phone is less than a year old. Can I just return it to AT&T and get a replacement? Will the fact that it was rooted make them refuse?
Click to expand...
Click to collapse
Given the state of your phone, they have no easy way to tell if you're rooted or not
But you will get a refurbished phone as replacement. If you can handle that, it's the easiest way out.
Thanks for the help. Took the phone to the AT&T repair center in town, they shut it off and turned it on, got the same screen, handed me a "new" phone.

I think Kies just bricked my phone...

My phone is a SGH-i896, Samsung Galaxy S Captivate from Rogers,
I am extremely frustrated. My phone isn't rooted. I recently found out my phone was available for a 2.2->2.3 update so I decided to do it.
I downloaded Kies and connected my phone to the computer. Kies picked it up and told me to initiate the update. I did. After a while it told me there was an "error" with the update and I'd have to do an emergency firmware repair... what the hell? I proceeded to do what it asked me to do an emergency repair, but even that failed and it told me to "try again later"...
So, I tried "again later" but this time instead of getting the digger android I when I initiated the recovery mode (Hold volume up+down and connect the USB) I get the "phone-!-computer" screen. Now I'm stuck like this.
I searched around and someone said if you hold volume up+down and then hold power, and then when you see the BSOD, and it flashes, release power and it should boot up in download mode... but when I attempt there it just flashes then goes back to the BSOD.
What are my options to fix the phone aside from going to a service center and most likely having to send it in for repair?
Kies broke my phone. Ugh.
Vinhwut said:
My phone is a SGH-i896, Samsung Galaxy S Captivate from Rogers,
I am extremely frustrated. My phone isn't rooted. I recently found out my phone was available for a 2.2->2.3 update so I decided to do it.
I downloaded Kies and connected my phone to the computer. Kies picked it up and told me to initiate the update. I did. After a while it told me there was an "error" with the update and I'd have to do an emergency firmware repair... what the hell? I proceeded to do what it asked me to do an emergency repair, but even that failed and it told me to "try again later"...
So, I tried "again later" but this time instead of getting the digger android I when I initiated the recovery mode (Hold volume up+down and connect the USB) I get the "phone-!-computer" screen. Now I'm stuck like this.
I searched around and someone said if you hold volume up+down and then hold power, and then when you see the BSOD, and it flashes, release power and it should boot up in download mode... but when I attempt there it just flashes then goes back to the BSOD.
What are my options to fix the phone aside from going to a service center and most likely having to send it in for repair?
Kies broke my phone. Ugh.
Click to expand...
Click to collapse
In your case, try (from a powered-off state) holding Vol+/Vol-, and then plug in your USB cable. That should kick you to download mode. If you still get the phone--!--pc screen, just try flashing from there. As far as ODIN and other programs are concerned, that's download mode.
jmtheiss said:
In your case, try (from a powered-off state) holding Vol+/Vol-, and then plug in your USB cable. That should kick you to download mode. If you still get the phone--!--pc screen, just try flashing from there. As far as ODIN and other programs are concerned, that's download mode.
Click to expand...
Click to collapse
Doing this still shows the phone--!--pc screen... I've tried tons of combinations and fiddling around with it but nothing works it seems.
Vinhwut said:
Doing this still shows the phone--!--pc screen... I've tried tons of combinations and fiddling around with it but nothing works it seems.
Click to expand...
Click to collapse
Just so we can give you clear directions, at the end of this, where do you want to be? On the stock rom, on a custom rom, Froyo, Gingerbread, etc? The steps to do those different things will vary what you need to do.
As a first step in all of those, though, you'll need to use either Heimdall or Odin to flash your phone, and you should have the Samsung drivers downloaded and installed (if you haven't already).
I want to be able to upgrade it to 2.3 more or less. If that's not possible, just to get my phone back in working condition... I'm close to calling Rogers to see what they can do if I can't figure this out on my own.
I guess I'll look up some information on Heimdall/Odin then about flashing (I really have limited knowledge in this area) - will doing any of this void my warranty?
Vinhwut said:
I want to be able to upgrade it to 2.3 more or less. If that's not possible, just to get my phone back in working condition... I'm close to calling Rogers to see what they can do if I can't figure this out on my own.
I guess I'll look up some information on Heimdall/Odin then about flashing (I really have limited knowledge in this area) - will doing any of this void my warranty?
Click to expand...
Click to collapse
I was hoping that would be your response. Go to this thread. TRusselo whipped up a bunch of Odin one-clicks to get you back to stock Rogers packages, one of which is called "2.3.3 Gingerbread WITH bootloaders" (you can CTRL+F for that exact phrase). That should get you back to a working state.
Just make sure you don't pull out the cable or lose power while you're using it. That would guarantee you'll end up having to send it back.
And technically, it will and won't void your warranty. Flashing anything but stock stuff directly from Rogers probably voids it, but if this works properly, it's going to look exactly the same as if they did it, so you should be fine.
Thanks jm, I'll give this a try and post my results
Good luck. Just make sure to read the directions very carefully - it should be pretty self-explanatory, but it's better to be as safe as possible.
All fixed following jmtheiss' instructions! Thanks plenty!
Glad to hear you are back up and running Vinhwut. And jmtheiss, you provided clear instructions to get him there. That's how help should be given.

[SOLVED]Bricked phone

Hi I want to know how can I unbrick my Samsung galaxy s 4g. I believe I bricked because now when I turned on only stock in the logo. Please can you help me with this. I'm leontx's wife. Thanks
If it's just showing the logo and it's there for over 15 minutes, you'll probably need to reflash something.
I'd suggest using one of the one-clicks from http://forum.xda-developers.com/showpost.php?p=19601810&postcount=2 and I'd probably suggest the second (Basic with a Twist) choice.
First, you need to get the phone into download mode. Easiest way to do that is to unplug USB cable, pull the battery out, plug the battery back in, and plug the phone back to the computer. Hold the volume buttons on the left and turn on the phone (while holding down the buttons). It should ask you if you want to go into download mode. Press volume+ to confirm, then unplug the phone from your computer and plug it back in (to make the computer realize that there's a device there). Now run the one-click to reflash your phone. If the flash fails, restart the phone and try again. If the phone reboots to a screen showing a little phone and a yellow warning sign, perfect... just flash it again. That's the alternate download screen, and I get it everytime I use Heimdall/Odin/Kies to flash it.
couldn't get into download mode
Hello,thanks for you help,I'm trying to fix my wife's galaxy s after she wiped and factory reset the phone when tried to recovery by herself.Now the phone is stock in the galaxy s 4g logo forever,I tried to get into recovery or download mode but i couldn't.She told me that the phone was giving her a error message about the keyboard app,then she removed the batt and put it back, the battery showed her almost dead like 1% when was like 79% few seconds before,then she called t-mobile and the person told her to do the recovery mode with the bottoms, she did it and the person ask how much batt the phone had, she said 79%.then the person sugested to full charge the batt,and call them(tmobile) back.So here we go... lol:laugh:.She tried to fix it and got into recovery mode and wiped and factory reset the phone,I dont know what she was doing and removed the batt to reboot the phone.and here we are now.When try to get into download mode the pc not recognize it say USB device not reconognized and the phone just show a loading logo but nothing happen.I just want to know if is possible to fix this or toss it,the phone is rooted with a custom rom,I tried with another batt but the same results.Im realy want to recover this phone to give it to my mother in law thank you so much
Leontx said:
Hi I want to know how can I unbrick my Samsung galaxy s 4g. I believe I bricked because now when I turned on only stock in the logo. Please can you help me with this. I'm leontx's wife. Thanks
Click to expand...
Click to collapse
i soft brick may phone yesterday, i use to flash my current rom and then reflash it again [clean flash] i just reflash it to save my game replay..
if you can boot into recovery mode, reflash your current rom and then backup and wipe everything exept sdcard then flash again.
Sounds like the battery crapping out on you & crashing while it was doing something important. Usually, a factory reset and new battery can fix. But, If the reset failed, it's not a biggie. find any of the one clicks that you might like to try (lumin30 has a awesome guide/thread w/ links). Batteries are cheap. Sometimes they will swell up when they die. If it spins easy when placed on flat surface is an easy check. There are a couple threads with links to 10 buck replacements around too.
Sent from my NookTablet using xda app-developers app
eureka !!!
my phone is alive.I could put it in download mode by removing the batt,put it back then holding both volumes bottoms,then connecting the phone to my pc(USB),no power bottom.and voila after putting this in download move everything else is piece of cake thank yall.

[Q] nexus s keeps booting up then shutting off by itself over and over

My nexus s keeps booting up like normal but then once it gets to my lock screen it shuts off by itself within 5 seconds. Sometimes I manage to put my password in and get onto my main screen but that's as far as I can get before it shuts off again. This continues repeatedly till the battery dies, turning on and shutting off by itself. This has been going on for 2 days now, since my phone died while at work and got home and charged it. When I took it off the charger when it showed a full charge it started happening, turning on and shutting off by itself and when the phone would turn on it would show low battery. As you may know this phone only has internal memory (no memory card slot). So what I'm trying to do is get my pictures and videos off of the internal memory before I do a hard reset which is what the sprint repair store told me was my only option to fix the phone but I would lose everything on there and there's absolutely no way to recover my pics and videos cuz the phone doesn't stay on long enough. Does anyone have any suggestions at all on how I could fix my phone WITHOUT doing a hard reset? I'm hoping to not lose these precious memories so I'd like to keep that as a very, very last resort. Any suggestions would be helpful and very much appreciated...
diamondrl1 said:
My nexus s keeps booting up like normal but then once it gets to my lock screen it shuts off by itself within 5 seconds. Sometimes I manage to put my password in and get onto my main screen but that's as far as I can get before it shuts off again. This continues repeatedly till the battery dies, turning on and shutting off by itself. This has been going on for 2 days now, since my phone died while at work and got home and charged it. When I took it off the charger when it showed a full charge it started happening, turning on and shutting off by itself and when the phone would turn on it would show low battery. As you may know this phone only has internal memory (no memory card slot). So what I'm trying to do is get my pictures and videos off of the internal memory before I do a hard reset which is what the sprint repair store told me was my only option to fix the phone but I would lose everything on there and there's absolutely no way to recover my pics and videos cuz the phone doesn't stay on long enough. Does anyone have any suggestions at all on how I could fix my phone WITHOUT doing a hard reset? I'm hoping to not lose these precious memories so I'd like to keep that as a very, very last resort. Any suggestions would be helpful and very much appreciated...
Click to expand...
Click to collapse
Bootloop... You flashed something wrong, modded/tweaked something wrong or overclocked and it wasn't stable... You need to go into recovery and do a CLEAN install of your rom and/or kernel.. if you used a mod/tweak this could have caused it... If overclocking DO NOT check to keep the settings after a reboot unless you are sure that these settings are stable..
Setting.Out said:
Bootloop... You flashed something wrong, modded/tweaked something wrong or overclocked and it wasn't stable... You need to go into recovery and do a CLEAN install of your rom and/or kernel.. if you used a mod/tweak this could have caused it... If overclocking DO NOT check to keep the settings after a reboot unless you are sure that these settings are stable..
Click to expand...
Click to collapse
im not sure what exactly i did but i havent changed anything from what originally came with the phone. (im still running on gingerbread) i had my phone on airplane mode so my battery wouldnt die while i was at work and somehow my phone died anyway then i put it on the charger when i got home and let it charge fully then turned it on and from the time i turned it on till now its been shutting off and turning on by itself. i guess the repair store told me its recycling itself?
diamondrl1 said:
im not sure what exactly i did but i havent changed anything from what originally came with the phone. (im still running on gingerbread) i had my phone on airplane mode so my battery wouldnt die while i was at work and somehow my phone died anyway then i put it on the charger when i got home and let it charge fully then turned it on and from the time i turned it on till now its been shutting off and turning on by itself. i guess the repair store told me its recycling itself?
Click to expand...
Click to collapse
Try booting into recovery.. Volume + and Power.. use the volume keys to scroll and power to enter.. the menu has an option for recovery (this does not do anything to your phone).. You may see a dead android,.. DON'T PANIC.. this is perfectly normal, you didn't break anything.. try pressing the volume up, then power, wait a sec and do it again.. (I always had an issue with the "stock recovery") the phone may power off or try to reboot.. (been a while, kinda fuzzy on this).. be persistent and keep retrying the fore mentioned steps and you should get a recovery menu.. Phew... Now the sad bit, you don't have any files you need on your phone.. I don't know if the stock recovery works with usb mounting, but it might.. try it.. if it does then download a custom recovery, I suggest the one in my signature, and copy from computer to phone using the usb.. in the recovery menu, after the transfer is complete, go to install / install from sd / choose the zip that you just put on your sd card / accept / and if you get this far then.. Reboot recovery, don't worry, nothing broken (yet).. lol.. In your new recovery, assuming it's the one I said, go to the advanced menu, (this is a touch version, so you don't need to use the volume keys) and select "fix permissions".. ... .. and reboot.. WORKED???
All is not lost (yet).. try wiping (ONLY) cache and dalvik(under advanced menu).. and reboot.. WORKED??
Okay, so if you are reading down here, either you are bored, or the above steps failed..
Use this program, read the forum as well..
http://forum.xda-developers.com/showthread.php?t=1766475
You can keep your phone 100% stock, but you'll need to unlock it to fix it, then you can lock it back up if you'd like.. Not necessary though.. You might think about just installing a custom rom or upgrading to jb.. OOooh the possibilities..
But here's the problem, remember the (yet).. if you have come this far down in steps to restore your phone..
ALL YOUR DATA WILL BE LOST!!!
was sianlog
Setting.Out said:
Try booting into recovery.. Volume + and Power.. use the volume keys to scroll and power to enter.. the menu has an option for recovery (this does not do anything to your phone).. You may see a dead android,.. DON'T PANIC.. this is perfectly normal, you didn't break anything.. try pressing the volume up, then power, wait a sec and do it again.. (I always had an issue with the "stock recovery") the phone may power off or try to reboot.. (been a while, kinda fuzzy on this).. be persistent and keep retrying the fore mentioned steps and you should get a recovery menu.. Phew... Now the sad bit, you don't have any files you need on your phone.. I don't know if the stock recovery works with usb mounting, but it might.. try it.. if it does then download a custom recovery, I suggest the one in my signature, and copy from computer to phone using the usb.. in the recovery menu, after the transfer is complete, go to install / install from sd / choose the zip that you just put on your sd card / accept / and if you get this far then.. Reboot recovery, don't worry, nothing broken (yet).. lol.. In your new recovery, assuming it's the one I said, go to the advanced menu, (this is a touch version, so you don't need to use the volume keys) and select "fix permissions".. ... .. and reboot.. WORKED???
All is not lost (yet).. try wiping (ONLY) cache and dalvik(under advanced menu).. and reboot.. WORKED??
Okay, so if you are reading down here, either you are bored, or the above steps failed..
Use this program, read the forum as well..
http://forum.xda-developers.com/showthread.php?t=1766475
You can keep your phone 100% stock, but you'll need to unlock it to fix it, then you can lock it back up if you'd like.. Not necessary though.. You might think about just installing a custom rom or upgrading to jb.. OOooh the possibilities..
But here's the problem, remember the (yet).. if you have come this far down in steps to restore your phone..
ALL YOUR DATA WILL BE LOST!!!
Click to expand...
Click to collapse
mentioning unlocking my phone... i did come across a menu that was a "unlock bootloader". but it said i would have to do a factory data reset...wouldnt that wipe my memory completely?
diamondrl1 said:
mentioning unlocking my phone... i did come across a menu that was a "unlock bootloader". but it said i would have to do a factory data reset...wouldnt that wipe my memory completely?
Click to expand...
Click to collapse
The first steps won't.. if you get to the unlock stage then yes.. As long as you keep it locked, you'll be fine.. If it won't let you flash a custom recovery, you can try the above steps in the stock...
Setting.Out said:
The first steps won't.. if you get to the unlock stage then yes.. As long as you keep it locked, you'll be fine.. If it won't let you flash a custom recovery, you can try the above steps in the stock...
Click to expand...
Click to collapse
sorry to keep bugging you... so i downloaded your recovery file... im not really sure what to do next since my phone doesnt stay on long enough to transfer the file from my comp to my phone.. apologizes again.. im not really tech savvy as you might have figured out :laugh:
diamondrl1 said:
sorry to keep bugging you... so i downloaded your recovery file... im not really sure what to do next since my phone doesnt stay on long enough to transfer the file from my comp to my phone.. apologizes again.. im not really tech savvy as you might have figured out :laugh:
Click to expand...
Click to collapse
Won't stay on, or the screen turns off.. ?? does the computer give a pop-up message saying that you had an issue when copy/pasting the file to the phone..??
Remember that we are working from recovery, not with the phone fully booted into your android os..
Setting.Out said:
Won't stay on, or the screen turns off.. ?? does the computer give a pop-up message saying that you had an issue when copy/pasting the file to the phone..??
Remember that we are working from recovery, not with the phone fully booted into your android os..
Click to expand...
Click to collapse
my comp isnt picking up my phone via usb...
update: now my phone isnt turning on at all, even when plugged in to charge or via usb... so does that mean im out of luck now..?
My nexus s has the same issue
brethren, I am sorry to drop in on the discussion like this but I don’t know where to get an answer from. My Nexus S (phone) has had a problem recently, it just keeps on turning on and off and mentions the “type password to decrypt storage”, if it remains on. I tried to factory reset the phone through the steps mentioned in the blog here:
1. Power off
2. Hold Volume + , volume - and power
You should get a green android image with the body opened with "Start" on the screen
3. Press Down till you get to recovery mode
4. Press power
Phone will reboot. You will then get same image of android (smaller) with red warning triangle
5. Wait a minute or two and then press volume + and power (not sure exactly what I did for this maybe it's just waiting)
6. Use volume down to select wipe data/factory reset and hit power
Select Yes - delete all user data and hit power
7. Once done select reboot system now and hit power
You are now back to zero and can start again
But it does not work. I will be obliged if someone helps me out
Thanks

[Q] Boot Loop with no recovery mode

Ok so I'm new to the thread and basically to android tablets, so please forgive my ignorance if it should become prevalent.
I bought a Galaxy Note Pro 12.2 32GB wifi and had it for about one day. I performed a factory restore on the device in which it froze for about 2 hours. (this is probably the stupid part) I turned it off since it was not progressing after a long time and it booted up as a new device. After about 5 minutes of use, it randomly restarted and went into a boot loop. About every 15 or so boot screens, it sometimes boots up, then freezes and goes back into a boot loop. The longest it stayed active without resetting was about 10 minutes. After hours of research, I have done the following
Tried to boot into recovery to no avail. It just continuously pops up the device name screen
I have tried to flash the device with a stock rom in odin 3.9.
It recognizes the device but hangs at the Initialization stage. Sometimes it will give me a fail notice saying that it couldn't open the COM port
I've tried it on another computer, changed usb ports, powered on and off multiple times and nothing changes.
please let me know if i've forgotten anything. Any help will be appreciated.
Also I live in Japan, so if I can fix it myself that would be nice since this device isn't sold here yet, I'm not able to get support from a store. I'd like to avoid waiting a month sending it back to america, replacing it, and getting it sent back. Thanks in advance ^_^
Make sure you have the correct and latest Samsung drivers for your tablet.
If you have an SD card installed, try removing it and see if you can boot up and get it stable.
roninb30 said:
Ok so I'm new to the thread and basically to android tablets, so please forgive my ignorance if it should become prevalent.
I bought a Galaxy Note Pro 12.2 32GB wifi and had it for about one day. I performed a factory restore on the device in which it froze for about 2 hours. (this is probably the stupid part) I turned it off since it was not progressing after a long time and it booted up as a new device. After about 5 minutes of use, it randomly restarted and went into a boot loop. About every 15 or so boot screens, it sometimes boots up, then freezes and goes back into a boot loop. The longest it stayed active without resetting was about 10 minutes. After hours of research, I have done the following
Tried to boot into recovery to no avail. It just continuously pops up the device name screen
I have tried to flash the device with a stock rom in odin 3.9.
It recognizes the device but hangs at the Initialization stage. Sometimes it will give me a fail notice saying that it couldn't open the COM port
I've tried it on another computer, changed usb ports, powered on and off multiple times and nothing changes.
please let me know if i've forgotten anything. Any help will be appreciated.
Also I live in Japan, so if I can fix it myself that would be nice since this device isn't sold here yet, I'm not able to get support from a store. I'd like to avoid waiting a month sending it back to america, replacing it, and getting it sent back. Thanks in advance ^_^
Click to expand...
Click to collapse
Wow, you rooted (void warranty) on a day old tablet on a platform that is new to you? I've been rooting Android devices for over 3 years now and have had mine for a week now without root. Don't get me wrong, I have a list of things I want that require root and it will be happening but I figured I should at least run it for a couple weeks to make sure no defects pop up before I void the warranty. Good luck to you!
Russbad said:
Make sure you have the correct and latest Samsung drivers for your tablet.
If you have an SD card installed, try removing it and see if you can boot up and get it stable.
Click to expand...
Click to collapse
I've installed drivers a few times. No go.
I'm on it now and the boot loop seems to have stopped, but I still get random restarts. But each time it restarts, it's from factory, so it doesn't save anything I download or any settings such as enabling debugging in the developer settings.
rkirmeier said:
Wow, you rooted (void warranty) on a day old tablet on a platform that is new to you? I've been rooting Android devices for over 3 years now and have had mine for a week now without root. Don't get me wrong, I have a list of things I want that require root and it will be happening but I figured I should at least run it for a couple weeks to make sure no defects pop up before I void the warranty. Good luck to you!
Click to expand...
Click to collapse
I didn't root, and I haven't voided my warranty. I can still get into download mode and my flash counter is still at 0. I never tried to root, I simply wanted to flash to stock, from stock.
[Edit] I'd also like to mention that Odin has not successfully done anything, Every time I tried to flash it was done with a stock ROM, and everything that has gone wrong has occurred on nothing but the stock ROM
Is it possible that I need a pit file for the device since no version of Odin will get past initialization? ....if so where can I get one for the this model?
roninb30 said:
I've installed drivers a few times. No go.
I'm on it now and the boot loop seems to have stopped, but I still get random restarts. But each time it restarts, it's from factory, so it doesn't save anything I download or any settings such as enabling debugging in the developer settings.
I didn't root, and I haven't voided my warranty. I can still get into download mode and my flash counter is still at 0. I never tried to root, I simply wanted to flash to stock, from stock.
[Edit] I'd also like to mention that Odin has not successfully done anything, Every time I tried to flash it was done with a stock ROM, and everything that has gone wrong has occurred on nothing but the stock ROM
Click to expand...
Click to collapse
If you are not rooted and you have a boot loop I'd be returning the device for a new one...
rkirmeier said:
If you are not rooted and you have a boot loop I'd be returning the device for a new one...
Click to expand...
Click to collapse
I hate to agree since you would have to wait for a while to get the replacement, however the device sounds to be defective. just my two cents as a developer, if you flash anything to the device, root, a new image, or even the factory software, Knox will be tripped and the counter will go from zero to a one. My advice would be to get a replacement for the defective one.
Developers don't need no stinkin' signature!
If I've been able to help you, please hit the "Thanks" button.
Huge 3rd.
Device should just plain WORK out of the box. There shouldn't have been a need to flash stock to begin with.
One last suggestion, factory reset from recovery. From complete power off, hold volume up+home button+power and after a few seconds let go until it boots into recovery. From there wipe cache, wipe davlik, and factory restore. Good luck!
Android.Ninja said:
I hate to agree since you would have to wait for a while to get the replacement, however the device sounds to be defective. just my two cents as a developer, if you flash anything to the device, root, a new image, or even the factory software, Knox will be tripped and the counter will go from zero to a one. My advice would be to get a replacement for the defective one.
Developers don't need no stinkin' signature!
If I've been able to help you, please hit the "Thanks" button.
Click to expand...
Click to collapse
Yeah, it's unfortunate, but I have to suck it up and just pay the shipping back to Ameica....then again for it to come back. Just wanted to do everything I could before I had to send it. Thanks for the input though. I guess I learned quite a bit researching processes and terminology which will be helpful in the future. ^-^
Russbad said:
One last suggestion, factory reset from recovery. From complete power off, hold volume up+home button+power and after a few seconds let go until it boots into recovery. From there wipe cache, wipe davlik, and factory restore. Good luck!
Click to expand...
Click to collapse
Tried many times. The device pretty much gives me the finger by going blank and repeatedly showing the boot up logo when I hold the buttons down.
rkirmeier said:
Wow, you rooted (void warranty) on a day old tablet on a platform that is new to you? I've been rooting Android devices for over 3 years now and have had mine for a week now without root.
Click to expand...
Click to collapse
I voided my warrant after having mine for about an hour (though not new to Android). I did all my random "OCD does it work as I expect/want" tests and it passed, so I rooted. Had it for one week now, and I absolutely love everything about this tablet.
roninb30 said:
Yeah, it's unfortunate, but I have to suck it up and just pay the shipping back to Ameica
Click to expand...
Click to collapse
IMO, it will be worth it. This is my fourth tablet, and is the first one I've not had buyer's remorse with. Luckily with the gift credit for Google I was able to get the non-Tegra equivalents of some of my favorite games, too.
ExtremeRyno said:
I voided my warrant after having mine for about an hour (though not new to Android). I did all my random "OCD does it work as I expect/want" tests and it passed, so I rooted. Had it for one week now, and I absolutely love everything about this tablet.
IMO, it will be worth it. This is my fourth tablet, and is the first one I've not had buyer's remorse with. Luckily with the gift credit for Google I was able to get the non-Tegra equivalents of some of my favorite games, too.
Click to expand...
Click to collapse
After doing research, I think that even if I get a new one, I want to root it. With the problems I've read about for kitkat 4.4.2 I need to know how to fix problems, and start with a fresh install of roms and know how to use custom recovery. I haven't done anything yet, but I was wondering...
Since I'm stuck in a boot loop with no stock recovery, can I flash a custom recovery to fix my issues, flash the stock rom that is on sammobile.com and then root after that? From what I understand this is a soft brick since I can still sometimes access the device. I worked out why I couldn't access the device with adb and now it shows the device as listed. It stays on long enough to where I could flash a recovery before it restarts itself. I'm not trying to do anything stupid, just getting information before I pay the shipping for it back to the states. I've checked the knox counter in download mode, and it is still set to 0, so I haven't voided the warranty yet.
Any input would be greatly appreciated.
It's odd that a new device would not have recovery. I don't want to insult you, but just making sure we covered the basics, volume up+home+power gets you to recovery. The boot logo will flash about three times, make sure you're still pressing all three buttons, then let go after the 3rd flash of the boot logo then you should be in recovery. Volume down+home+power takes you to download mode, this is where you flash roms and recovery. I read in another post about someone not being able to get in recovery after numerous times, it turned out that he was hitting the volume down button instead of volume up. Just to be clear, if you do flash recovery, you will definitely trip knox, at this time there is no way around that.
Russbad said:
It's odd that a new device would not have recovery. I don't want to insult you, but just making sure we covered the basics, volume up+home+power gets you to recovery. The boot logo will flash about three times, make sure you're still pressing all three buttons, then let go after the 3rd flash of the boot logo then you should be in recovery. Volume down+home+power takes you to download mode, this is where you flash roms and recovery. I read in another post about someone not being able to get in recovery after numerous times, it turned out that he was hitting the volume down button instead of volume up. Just to be clear, if you do flash recovery, you will definitely trip knox, at this time there is no way around that.
Click to expand...
Click to collapse
I understand the skepticism. Yeah, I tried the button combination, usb in, usb out. I can power off the device completely only when it is plugged into power. When I hold the recovery combo from power on, the screen goes black with no flashing of the boot logo, looks as if it wants to go to recovery, and then then the boot logo comes up again, but just continues to the boot animation and continues the boot loop, even if i'm still holding down volume up and home buttons. It will sometimes boot up, then freeze after a couple of seconds, and return to boot loop. On rare occasions it will boot up, but turns me to setup like it's a brand new device. I can access everything for about 10 minutes, and then it will randomly restart and continue to boot loop again after that. I tried update/initialization in kies, but it would restart before the downloading and decompressing of binary could finish. It finished one time and then switch to a downloading screen (although it didn't say odin since you have to manually go there) but the update would freeze at 0 percent no matter how long I left the device there. It's all pretty lame ><

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