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So I have a US Transformer, did the 4/23 OTA update a couple days ago. Everything works fine. Haven't even rooted yet because I was holding off for a little bit. Then today I was switching wallpapers, it rebooted, now it gets to the lockscreen and wont register finger touches So it's just stuck on the lockscreen. Haha. Currently searching the forums if anyone else has had this problem, but just wanted to rant.
Going through stock recovery, currently wiping data, hopefully it will restore to usable state **Crosses fingers**
I find it odd that you used so many smiles on such a horrible situation.
It's doubt it's bricked. Use the force power off method (10-12sec power button hold). Then wait 30 secs, restart (5-6 power button hold), then disable the lockscreen if it boots. Repeat this a few times, if still no joy RMA it.
doronster195 said:
I find it odd that you used so many smiles on such a horrible situation.
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Click to collapse
Eh it sucks yes, but I'm being hopeful something I try will work to fix it instead of sending it back to ASUS / returning it, and waiting 50 million years for a replacement.
stuntdouble said:
It's doubt it's bricked. Use the force power off method (10-12sec power button hold). Then wait 30 secs, restart (5-6 power button hold), then disable the lockscreen if it boots. Repeat this a few times, if still no joy RMA it.
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Click to collapse
How can I disable the lockscreen? It boots straight up to the lockscreen and it wont register any finger touches to unlock. Then if I press the power button, black screen and I have to force power off. I tried the stock restore method, vol down + power, press power up when prompted, then power up again, but it just ends with the android and (!) symbol, then reboots and begin cycle again, I tried it again just to make sure.
Haha. I think I'm going to ADB in, put in CWM and pray I can flash a ROM over that way. Was waiting to root, but I guess I might as well jump the gun now.
Have you tried attaching a mouse? Maybe the touchscreen is not working but with mouse you will be able to unlock the screen?
Magnesus said:
Have you tried attaching a mouse? Maybe the touchscreen is not working but with mouse you will be able to unlock the screen?
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Click to collapse
how do you attach a mouse without the keyboard dock? female/female usb adapter?
worminater said:
how do you attach a mouse without the keyboard dock? female/female usb adapter?
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Click to collapse
indeed
10char
Magnesus said:
Have you tried attaching a mouse? Maybe the touchscreen is not working but with mouse you will be able to unlock the screen?
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Click to collapse
Thanks for the tip, but I don't have the proper cables
But I had enabled USB debugging a while ago, so I think I'm going to try get this rooted, CWM flashed, and then I can flash a ROM on top and hopefully that will clear it up.
neilkarunatilaka said:
How can I disable the lockscreen? It boots straight up to the lockscreen and it wont register any finger touches to unlock.
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Click to collapse
You're right you cant then. That's not bricked, it's just faulty. Looks like the digitiser is kaputsky. Probably something as simple as a loose wire inside but in order to check you would have to open it up and that would invalidate your warranty of course. Bad luck man, that's defintely an RMA job.
Do you guys over in the US have different consumer laws to us in the UK, all this talk of RMA on a brand new product is slightly baffling.
Assuming you bought it over the counter from somewhere like Best Buy, why can you not just walk into the shop with it, put it down on the counter with your receipt and (politely) say, this is brand new, its knackered, please give me another one out of your stock room.
Even if it was mail order, return it and demand a replacement by return of post, or a refund. If they won't replace straight away get a refund, and then walk into Best Buy and get one.
Surely there is no need to be hanging around waiting for Asus to fix a product that is only a week old.
I will be picking up Transformer number three from Comet tomorrow, what they do with the faulty one is their business.
And I will continue to take them back until I get a good one.
Sent from my Transformer using Tappy Fingers
markteacher said:
Do you guys over in the US have different consumer laws to us in the UK, all this talk of RMA on a brand new product is slightly baffling.
Assuming you bought it over the counter from somewhere like Best Buy, why can you not just walk into the shop with it, put it down on the counter with your receipt and (politely) say, this is brand new, its knackered, please give me another one out of your stock room.
Even if it was mail order, return it and demand a replacement by return of post, or a refund. If they won't replace straight away get a refund, and then walk into Best Buy and get one.
Surely there is no need to be hanging around waiting for Asus to fix a product that is only a week old.
I will be picking up Transformer number three from Comet tomorrow, what they do with the faulty one is their business.
And I will continue to take them back until I get a good one.
Sent from my Transformer using Tappy Fingers
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Click to collapse
Most brick and mortar's do not have and have not had units, so taking them back isnt an option if you want a replacement. Since most people bought online, an rma to the etailer is the only option.
Update : Fixed
well, i rooted, flashed cwm, then flashed prime 1.2 on top of stock, and now it looks like everything works? no idea what the hell happened but now it registers my fingers lol. i guess mods can lock/delete this thread?
markteacher said:
Assuming you bought it over the counter from somewhere like Best Buy, why can you not just walk into the shop with it, put it down on the counter with your receipt and (politely) say, this is brand new, its knackered, please give me another one out of your stock room.
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Click to collapse
There are very few in stock, you can't just walk into most places and pick one up. The only option is to RMA back to Asus and wait some undetermined amount of time for a replacement.
The power button suddenly quit working today. I left it in my grandparents car while we were in church (boring) and after church, I tried to turn it on, but the power button didn't do anything! So when we got home, I plugged it in, then the screen came on as if nothing was wrong. I tried pressing the power button, but nothing happened. Is there any way to reboot it without the power button (and no I am not rooted, I'm keeping my tablet stock, unlike my DInc )? Do you think it's a hardware (button) problem or a software problem? The button clicks when you press it just as it always has, so I don't know what the problem is
Thanks in advance
Sounds like black screen of death. Nothing serious, just hold power button for 10 seconds, then start it again and it should be fine.
Otherwise root and flash netformer 1.4r2, which may or may not fix the issue.
I already tried that. Lol. The power button itself isn't responding to anything
I had same problem yester day in school. I put my transformer on the desk and nothing else. When I wanted to turn it on nothing happens. In house i put the power cable to it and it worked, but power button isn't working...
You can probably find a widget or three that will allow you to reboot.
DO you have ADB setup? You can ADB reboot.
RMA time?
Mine had the same problem shortly after I purchased during the summer. I ended up having to send it in to be repaired under warrenty. According to the repair sheet they replaced a daughter board.
Futur Innovations said:
HELP!!! Power Button Not Working!!!!
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No one can help you except Asus. Sounds like you need an RMA.
I had a similar problem with my volume button exactly two weeks after getting my Transformer. I promptly returned it to Best Buy and exchanged it for a new one. Luckily I was still within my return/exchange period (by the skin of my teeth).
I now try to avoid using the hardware buttons as much as possible. I use the audio manager app to control the volume and plug the device in to turn it on (I try to use the power button as little as possible). I'm not rooted so I have to use the button to turn of my device.
Those buttons always felt a bit flimsy to me and I see it as the biggest build quality issue with the Transformer.
RojasTKD said:
I'm not rooted so I have to use the button to turn of my device.
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Click to collapse
You don't need Root to have a screen button to turn off your TF.
All you need is the free app 'Screen Off and Lock'
It's an excellent App with a lot of amusing tools for switching the screen off.
I have it installed on my non-rooted Samsung Galaxy SII. The Market says it is compatible with the TF.
Beards said:
You don't need Root to have a screen button to turn off your TF.
All you need is the free app 'Screen Off and Lock'
It's an excellent App with a lot of amusing tools for switching the screen off.
I have it installed on my non-rooted Samsung Galaxy SII. The Market says it is compatible with the TF.
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Click to collapse
I meant actually shutting the device off, is in powering off. But thanks, it will be a useful app anyway.
RojasTKD said:
I meant actually shutting the device off, is in powering off. But thanks, it will be a useful app anyway.
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Click to collapse
Ahh... I see. Hope you find the App interesting anyway. It does have quite a few comical methods in switching off.
Beards said:
Ahh... I see. Hope you find the App interesting anyway. It does have quite a few comical methods in switching off.
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Click to collapse
Yeah I I'm trying it out. I clicked on your thanks button.
I'll eventually root my TF and try out an app that will allow me to shut down my TF without using the hardware button. My TF is a B7O but I think it an early rootable version.
RojasTKD said:
Yeah I I'm trying it out. I clicked on your thanks button.
I'll eventually root my TF and try out an app that will allow me to shut down my TF without using the hardware button. My TF is a B7O but I think it an early rootable version.
Click to expand...
Click to collapse
Good luck with the root and many thanks for the Thank You. Each vote comes in handy when my surgical team check my votes at the end of each week.
My wallet then goes into hiding.
You should find one back to you.
Just letting you know that my power button died while the unit was still quite new. I ended up having to send it back for repairs to the dreaded Texas center (at my cost I may add) but they got it back in about a week and it seems to work, at least for the time being. Between that and having had to have my dock repaired this has been the most problematic tablet/computer I have ever owned. It is actually a pretty nice unit in many ways, but build quality seems to be pretty abysmal. What worries me is that if it has so many problems when it is new, what will it be like when it has a bit of age on it? This has also prevented me from rooting it until the warranty is over, since if something like this goes wrong and you can't restore it to stock they won't fix it.
I had the same problem after I got a new cover. The power button did not do anything while in the cover, when I took it out of the new cover the power button works perfectly. The new cover has magnets for closing it. I belive the magnets were causing interference. Everything is good now.
Hi,
My transformer has the power button which is terribly hard to press.
I was hoping it would have turned softer after some usage, but 1 month after, the power button is has hard to press as the first day.
Is that normal?
I' like to avoid RMA the tablet: it is perfect ( no light bleeds...)
Thanks for your suggestions
I just found this app https://market.android.com/details?id=cz.destil.fixbrokenpb to replace power button with volume for switch on... It will limit power button usage to the strict minimum (unfortunately I cannot totally switch off or reboot with it).
It will allow waiting before rma the device, hoping asus assistance getting more expertise in operating on such devices
wis38 said:
Hi,
My transformer has the power button which is terribly hard to press.
I was hoping it would have turned softer after some usage, but 1 month after, the power button is has hard to press as the first day.
Is that normal?
I' like to avoid RMA the tablet: it is perfect ( no light bleeds...)
Thanks for your suggestions
Click to expand...
Click to collapse
If it feels like it's alot of trouble then it's probably broken. - If you're within a retailers return policy then act on it ASAP.
Otherwise, do a RMA because that's not normal and app should not be required to simply ignore the matter. Cross your fingers you get a newer hardware version during the RMA process
I think you already know the answer but want someone reconfirm what you should do so I'm suggesting that you do an RMA because you shouldn't settle for less.
Thanks.
Unfortunately I'm out the 30 day policy, but I'll try asking Amazon anyway (never knows).
Otherwise I'll go for an rma.
BTW, does anyone knows how much time takes for an rma in France?
wis38 said:
Thanks.
Unfortunately I'm out the 30 day policy, but I'll try asking Amazon anyway (never knows).
Otherwise I'll go for an rma.
BTW, does anyone knows how much time takes for an rma in France?
Click to expand...
Click to collapse
When I modded my tablet I noticed the button can *easily* get mis-aligned. It is a simple plastic cap with trim edge. If you push it at an angle (e.g. sideways) it can slip a little sideways resulting in this problem. It also has a slot in the center (behind button) to align, if yours has been bad since day 1 it might have slipped out of the slot, too.
When I re-assembled my tablet I put the side with buttons together first after carefully realigning and my buttons worked great.
I think this can be a common issue. If I was you, I would try using a pencil eraser to grip the button and slide back into position. It can be easily fixed by someone with skills & tools to disassemble and reassemble the tablet.
Whatever choices you make.... good luck
Bob Smith42 said:
When I modded my tablet I noticed the button can *easily* get mis-aligned. It is a simple plastic cap with trim edge. If you push it at an angle (e.g. sideways) it can slip a little sideways resulting in this problem. It also has a slot in the center (behind button) to align, if yours has been bad since day 1 it might have slipped out of the slot, too.
When I re-assembled my tablet I put the side with buttons together first after carefully realigning and my buttons worked great.
I think this can be a common issue. If I was you, I would try using a pencil eraser to grip the button and slide back into position. It can be easily fixed by someone with skills & tools to disassemble and reassemble the tablet.
Whatever choices you make.... good luck
Click to expand...
Click to collapse
My power button has a strange behavior: whem i push it, i clearly hear the click (not as loud as the volume one, but button here is smaller and finger is all over the button), but nothing happens.
Tablet is covered by warranty, so i'll avoid opening it: let me try the chance with Amazon, then the standard procedure with Asus.
It's just a pity: no light bleeds, no speaker problem, mic working, display perfect, just fixed the flash perfs...
I do hope rma will not break anything.
This is why I love Amazon
I wrote to Amazon this morning and... SURPRISE!
They replied they apologize for my problem, and an order is underway for a new tablet with shipping for tomorrow morning
Then I've the postage paid for returning the defective unit within 30 days...
This is why I buy almost everything from Amazon
Great service!
Yes, I also had the power button stop working. And, to make matters even better, I got into CWM (or CMW or whatever) to tried to put stock OS back on and got STUCK there. No power buttton, no ability in CWM to go to Backup menu to reflash stock, and no ability to reboot from the main menu!
The power button is cheap, cheap, cheap; you may have trouble getting it fixed if you've rooted (because rooting kills the warranty) and can't reflash stock.
Very disappointed with ASUS on this issue.
My transformer will not turn on. I used it a couple days ago but don't remember if I fell asleep or powered down. I went to turn back on this morning but there is no response. If I plug in the charger I can see the light come on. Also if I hold the power button it will give a quick vibrate after about 10 seconds. Has anyone else had this problem?
Its rooted and unlocked. Any help is appreciated, thanks in advance for your time.
I forgot to mention that there is nothing being displayed on the screen at anytime whatsoever...
cabo8243 said:
My transformer will not turn on. I used it a couple days ago but don't remember if I fell asleep or powered down. I went to turn back on this morning but there is no response. If I plug in the charger I can see the light come on. Also if I hold the power button it will give a quick vibrate after about 10 seconds. Has anyone else had this problem?
Its rooted and unlocked. Any help is appreciated, thanks in advance for your time.
I forgot to mention that there is nothing being displayed on the screen at anytime whatsoever...
Click to expand...
Click to collapse
Try cold booting it? Turn it off and then turn it on while holding the volume down button.
Try connecting it to your laptop, see if detects it???
Maybe its a software app thing?
rickymh19 said:
Try cold booting it? Turn it off and then turn it on while holding the volume down button.
Try connecting it to your laptop, see if detects it???
Maybe its a software app thing?
Click to expand...
Click to collapse
Already tried both. Problem is, is that there is no way to see if the device is even powered on... The battery meter on the screen doesn't even show up when its plugged in/charging...
Wow....that sucks.
If your computer doesnt detect it, then idk what you could do.... cuz if it did, then you could try to use adb to try and restarting t.
It sucks that its unlocked or i would have said to just contact asus to get it replaced.
Other than that, its hard to say...sorry man.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Mine did the same thing today. Hold down Power, Volume Down, and Volume Up for a few seconds to force a reboot. It got mine going.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Tried hitting the reset? It's in the little pinhole above the hdmi.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Held down power, volume down, and volume up at the same time.
Then tried the paper clip in the reset button by the hdmi input.
Then I tried both ideas again with the charger plugged in....
Frustrating. Unless someone has anymore ideas I may just try and send it in. Hopefully they cant tell if its been unlocked or not because nothing is being displayed..
cabo8243 said:
Held down power, volume down, and volume up at the same time.
Then tried the paper clip in the reset button by the hdmi input.
Then I tried both ideas again with the charger plugged in....
Frustrating. Unless someone has anymore ideas I may just try and send it in. Hopefully they cant tell if its been unlocked or not because nothing is being displayed..
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Click to collapse
You can't send to ASUS when you use unlock tool they get your S/N and save it in case something like this happens. The only way I can see around this would be if you bought it at a Best Buy. They maintain 1 year manufacturer warranties if you bought from them so you could feasibly take to geek squad/Customer service and say it just stopped working. They wouldn't have record that you unlocked the tab. You would most likely need the receipt or some confirmation you bought it there though. Good luck.
Sorry friend, seems like you are in real trouble. I had a very similar problem, my only solution was to exchange it:
http://forum.xda-developers.com/showthread.php?t=2203565
As you have unlocked yours, the warranty is no longer valid, and although Asus will fix it, you will have to pay to get it done. Since I'm on my second TF, and it even has had a problem that nearly bricked it, I am simply afraid to unlock it while still within the warranty period.
Might get lucky and see something with it connected to the HDMI port.
neo1738 said:
You can't send to ASUS when you use unlock tool they get your S/N and save it in case something like this happens. The only way I can see around this would be if you bought it at a Best Buy. They maintain 1 year manufacturer warranties if you bought from them so you could feasibly take to geek squad/Customer service and say it just stopped working. They wouldn't have record that you unlocked the tab. You would most likely need the receipt or some confirmation you bought it there though. Good luck.
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Click to collapse
Best buy does not honor mfg warranty they tell you to call asus.
I currently have a dead tablet as well.
lafester said:
Best buy does not honor mfg warranty they tell you to call asus.
I currently have a dead tablet as well.
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Click to collapse
They did with my TF201 and this guys TF700 just a month ago http://forum.xda-developers.com/showthread.php?t=2240970
They took back my TF201 in August last year. I was told by BB it was done under the manufacturers warranty. It really does depend on who you talk to and how you approach them with the problem. Several people had to try different BB stores until they found that one person working there that either knew HOW to do it or was willing to take it back.
I had the same problem. Tried all the ideas mentioned above. I then put it on the charger for a day and afterwards it just booted like nothing had happened.
(mine is not rooted or unlocked)
neo1738 said:
They did with my TF201 and this guys TF700 just a month ago http://forum.xda-developers.com/showthread.php?t=2240970
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Click to collapse
TF201 is a different tab and basically BB and asus came to an agreement to take them back. The guy in your link got lucky. Probably only got a trade because of the extreme nature of the defect. Fact is you cannot just go into BB and get a new tablet under mfg warranty.
flhthemi said:
They took back my TF201 in August last year. I was told by BB it was done under the manufacturers warranty. It really does depend on who you talk to and how you approach them with the problem. Several people had to try different BB stores until they found that one person working there that either knew HOW to do it or was willing to take it back.
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Click to collapse
Exactly.
Now for the good news. My tablet came back to life last night after 3 weeks of trying. It was totally dead and wouldn't even vibrate anymore. plugged it in and it actually tried to boot right away but then turned off. Let it charge for a few and tried again and it booted no problem. Battery % is now showing accurately and it has now been running fine for 12 hours.
My problem is I went out and got an HP envy x2 (win8) tab on saturday. Now to decide which to keep... I love the envy but the new quad cores are coming out this fall which should really make it a versatile little laptop. Just don't know if I can live with android now that I have a taste of full win 8.
lafester said:
TF201 is a different tab and basically BB and asus came to an agreement to take them back. The guy in your link got lucky. Probably only got a trade because of the extreme nature of the defect. Fact is you cannot just go into BB and get a new tablet under mfg warranty.
Exactly.
Now for the good news. My tablet came back to life last night after 3 weeks of trying. It was totally dead and wouldn't even vibrate anymore. plugged it in and it actually tried to boot right away but then turned off. Let it charge for a few and tried again and it booted no problem. Battery % is now showing accurately and it has now been running fine for 12 hours.
My problem is I went out and got an HP envy x2 (win8) tab on saturday. Now to decide which to keep... I love the envy but the new quad cores are coming out this fall which should really make it a versatile little laptop. Just don't know if I can live with android now that I have a taste of full win 8.
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Click to collapse
Wouldn't be a problem for me...Asus - Bye bye!:laugh:
I have received a RMA number and will send it in tomorrow. I will post what happens next when I get word from ASUS.
cabo8243 said:
I have received a RMA number and will send it in tomorrow. I will post what happens next when I get word from ASUS.
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Click to collapse
Any updates? My TF700 stopped turning on as well. Same recovery efforts, now waiting on the battery to drain. I unlocked/rooted for cleanrom (faster/better). Worked fantastic till last thursday and it refused to turn on in my college class. This could signal my exit from Android even though I have a lot of money invested in apps.
Impact9 said:
Any updates? My TF700 stopped turning on as well. Same recovery efforts, now waiting on the battery to drain. I unlocked/rooted for cleanrom (faster/better). Worked fantastic till last thursday and it refused to turn on in my college class. This could signal my exit from Android even though I have a lot of money invested in apps.
Click to expand...
Click to collapse
I recieved my tablet back from asus. Appears they swapped motherboards and i have a stock tablet again. No charges to me. Took about two weeks. Of course i will try and root/unlock again.
cabo8243 said:
I recieved my tablet back from asus. Appears they swapped motherboards and i have a stock tablet again. No charges to me. Took about two weeks. Of course i will try and root/unlock again.
Click to expand...
Click to collapse
Good to hear. Aside from the snappier response of cleanrom my biggest issue with the asus firmware was the waste of screen space on the home screen. It had like a 1" border all the way around that you can't put an icon in and that annoyed me the most of all. Been waiting the battery to go completely dead before I send it in just hoping that fixes it.
Hey guys. Here for some dire help. I need to send in my nexus 5x for warranty replacement but don't have the $349 for google to put on hold so while I wait its back to my nexus5 mess.
I have two 5's. One has the power button, constant pressed state issue. The other one got wet and only the cell reception doesn't work. Everything else does.
The one that got wet actually registers my T-Mobile Sim on boot and it seems as if it should pick up signal but after that brief moment it goes to no bars and emergency only.
Was wondering if there is a part I can swap from the power button unit to the water damage unit to make one working 5 until I can get my 5x working again. Any thoughts guys?
Have you tried putting the "wet" motherboard in the other Nexus 5?
I recommend replacing the power button on the unit where it is constantly pressed is swapping motherboards does not resolve the issue.
Tried swapping mobos and get the same issue of no cell reception no matter which phone the wet board is in. If I had soldering equipment id just take the button from the wet and put to the other one.
When I press the power button to lock the phone, It turns automatically on the screen again openning the camera, someone have had the same issue?
Caront3 said:
When I press the power button to lock the phone, It turns automatically on the screen again openning the camera, someone have had the same issue?
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Click to collapse
Yeah bud. What's happening is the switch thinking it's long pressed so you get the camera coming up. Soon it will be going into boot loops and stuff. You can get a button cheap on eBay. Just have to solder it on. I need soldering equipment or id have switched mine already.
briandresstoyota said:
Yeah bud. What's happening is the switch thinking it's long pressed so you get the camera coming up. Soon it will be going into boot loops and stuff. You can get a button cheap on eBay. Just have to solder it on. I need soldering equipment or id have switched mine already.
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Click to collapse
Thanks a lot, mate. I'm going to search it and I will need a soldering equipment too hehe