So.. here goes my problem..
Got my Qtek 8310 three days ago, and the very same day I got it, decided to upgrade from WM5 to WM6. However, the battery charge meter gave me wrong info about the battery charge percentage, and the phone battery died just after I formatted the BINFS and re-setted the device in TeraTerm.
The device still powered on, after each USB cable re-insert, but died, after 5-10 seconds. After a couple of attempts, the phone didn't turn on at all.
Did some info search on the web and found out, that my battery fell to an critical voltage level. Li-Ion batteries require a certain voltage to even be able to accept a charge.
As I got an non-original battery (Sanyo ST26C) I suppose it is poorly designed and doesn't have good under-voltage protection (I have read about other HTC models (e.g. Wizard) having this problem as well), so the battery dropped below these limits and phone now identifies the battery faulty and doesn't let it charge. This is for consumer safety, because attempting to charge damaged Li-Ion cells can be dangerous, as Lithium is known to be able to catch fire/explode.
So the phone doesn't let to charge the battery in any way (1amp wall charger or USB cable).
Anyways, I tried to jump start the battery (charge with bare wires) to give it initial charge and... it worked. However, there goes my main problem: As soon as I insert the battery which has the initial charge, the phone starts immediately and boots to a bootloader (as there is no OS, formatted BINFS) and the the phone does not charge while in bootloader.
Then, I tried to turn off the phone: Hold down power off button for 5 seconds - phone turned off. But as soon, as I release the button, red light flashes once (as it does everytime, when you try to turn on the phone, it's normal) and then orange LED comes for a second, indicating a charge (as the battery is no longer considered faulty - phone lets it to charge), BUT then phone starts again to the bootloader and it somehow prevents further charge.
So: as soon as I release the power off button, after the phone has shutdown, it starts again, everytime, and soon the battery dies again.
My own thoughts of solving this:
* Get a fully charged battery from a friend, install the windows on the phone, and then charge my own battery (I know noone, who may have HTC Tornado, will be hard to get);
* Buy some standalone dock charger, which can charge batteries directly and charge the battery happily (haven't seen any around yet, so will be really pain in the arse, to get one);
* Charge battery with bare wires for an extended period of time, to give it enough juice to install windows (which I strongly doubt, as battery damage could occur);
Any other ideas? Ideas and comments, from people who know, or had similar experience is more than welcome. Looking forward for answers
Its funny. Reading you I've realized what people tell me about "I make a question and I answer it myself" So... You have the answers my friend. For options 1 and 2, use E-Bay. As a matter of fact, there is an aftermarket charger in ebay that charges your phone and a spare battery and it includes the spare battery when you buy the charger. I believe it runs for under $20.00. For option 3 use some wood cloth pins(those used to hang cloth to dry). I would say with at least 2hrs charge you should get a good 50% charge on your battery, enough to flash your phone.
Edit: Here is an Ebay Search. But, keep searching till you find the one that includes the extra battery. Chances are your battery is no good or won't last you very long.
Good Luck!
Get a new battery man, these li ion batteries, are no joke, especially the fact that they are made in China/Taiwan, I myself had used a tornado battery even till the days when the battery has bloated and cracked the back cover, when a single charge could not even last 4 hours.
Those days, were like having a timebomb in your pocket, ended up I got mysel a new tornado at a price cheaper than a replacement battery.
markanthonypr said:
Its funny. Reading you I've realized what people tell me about "I make a question and I answer it myself" So... You have the answers my friend.
Click to expand...
Click to collapse
Well yes, I have some suggestions, but I am also expecting others to have some, too. And by sharing the knowledge, maybe I could prevent myself to spend more money on this issue
markanthonypr said:
For options 1 and 2, use E-Bay. As a matter of fact, there is an aftermarket charger in ebay that charges your phone and a spare battery and it includes the spare battery when you buy the charger. I believe it runs for under $20.00.
Click to expand...
Click to collapse
The main problem with e-bay is... my country. at least 80% of the items, don't ship to my location.
markanthonypr said:
For option 3 use some wood cloth pins(those used to hang cloth to dry). I would say with at least 2hrs charge you should get a good 50% charge on your battery, enough to flash your phone.
Click to expand...
Click to collapse
Thanks for the suggestion. The main reason why I am in serious doubt about this option, is that standard chargers usually have some sort of regulators and monitors the charge, prevents from overcharging, etc. But on the other side, USB charge output is only 100 mA, so it couldn't be that bad if you think about it
karhoe said:
Get a new battery man, these li ion batteries, are no joke, especially the fact that they are made in China/Taiwan, I myself had used a tornado battery even till the days when the battery has bloated and cracked the back cover, when a single charge could not even last 4 hours.
Those days, were like having a timebomb in your pocket, ended up I got mysel a new tornado at a price cheaper than a replacement battery.
Click to expand...
Click to collapse
Well, the fact, that it is manufactured in China actually says nothing Many companies choose China to manufacture their products because of low costs. And the most of electronics is manufactured in China and other Asian countries.
Anyway, before getting myself an new battery, I would like to try resurrect this one If this won't last long for me - no problem, I will get an new one. But until I'm convinced enough, it's a waste of money, which I don't like doing
And one more thing.. maybe someone knows a way to keep the phone power off?
Because as I said earlier on, it's charging only when it's turned off, and not in the bootloader. And problem is that, as soon as I put the battery, it starts-up the bootloader.
Get a desktop charger perhaps?
Or if you are adventurous enough, mod the USB cable, and charge the battery directly, only if you know what you're doing, and only if it works
karhoe said:
Get a desktop charger perhaps?
Click to expand...
Click to collapse
Well.. thanks for the answer, but we've already discussed this option and now I am asking whether or not, someone knows a way to turn off the phone and keep it turned off (prevent from self startup) while the phone has no OS (got formatted BINFS).
karhoe said:
Or if you are adventurous enough, mod the USB cable, and charge the battery directly, only if you know what you're doing, and only if it works
Click to expand...
Click to collapse
I've already done that, and yes, it works. But I need someone to confirm, if it is safe enough to charge the battery for an hour or two.
Have anyone tried that?
I don't think that it's very safe. But I was having a similar problem, and I just left the phone connected to the power cable, and even though it seemed like it was not charging, it apparantly was.
Or you could just get a new battery. On expansys I saw a new one for ~$20.
nav1 said:
I was having a similar problem, and I just left the phone connected to the power cable, and even though it seemed like it was not charging, it apparantly was.
Click to expand...
Click to collapse
Well..
With a modified USB cable (bare wires), which got power output of 100mA I have charged battery directly for approximately 3 minutes, and the phone turned on, and was operational for 4-5 minutes until the battery died again.
And before that, I've tried leaving it on an mains charger, which got power output of 1A (1000mA, 10 times USB). I left it for a hour or two, although no led was showing up to indicate a charge. The phone didn't event turn on after this 2 hour "charge".
And the reason for this is explained in my first post. Will try to leave it charge over a night, though, expecting for a miracle
nav1 said:
Or you could just get a new battery. On expansys I saw a new one for ~$20.
Click to expand...
Click to collapse
But new batteries usually come empty, so it's no use to me. I have also explained why, on my previous posts.
So before buying an cradle charger, I would like to find out if these budget-friendly solutions will work:
1) Find out how to keep the phone powered down (because it's the only moment, when it truly charges);
2) Find out if it is safe enough to charge battery with bare wires for extended period of time (1-2 hours);
Just came up with another idea. Searched the forums and found a very similar problem to mine:
fritzgerald said:
For some odd reason my wizard likes to say the battery is full when its actually dead and that it's dead when it's really full. Well a few days ago I was reflashing to try and take care of the issue and it died during the middle of flashing. It would only goto the bootloader screen and would not charge. Well I decided I'd post a few pictures of my recovery technique utilizing my wife's phone. Cat5 cable striped at the end and twisted to each of the positive and negative battery terminals and the Blackberry's battery put it so I could use it to power the wizard.
Click to expand...
Click to collapse
So.. I've got a Sony Ericsson w810i, would this technique work? The w810's battery is Li-Polymer, 900mAh 3.6V (although some sources say, that this exact battery is 3.7V..), compared to Li-Ion 1150mAh 3.7V Tornado's battery.
Voltage seems suitable..
Haven't got any answers to my previous posts, so I tried.
The trick worked, Sony ericsson's battery can feed HTC Tornado perfectly. However... got another problem..
Here's how I wired it up. The positive wire takes two contacts and the negative takes another two aswell. The ends of the wires are then connected to the sony ericsson's battery. Phone starts, and boots to a bootloader. Everything's seem to be perfect.
Then I plug in the USB cable into the computer, the other end to the phone. Phone recognizes the cable and puts label "USB" at the bottom of the screen.
However, there's something wrong with the connection.. TeraTerm fails to connect and Update ROM utility fails, too, with an "cannot connect" error..
After that, I have tried using the original battery, with no wires attached, just plugged it in (gave it an initial charge again) and the USB worked without any problems: TeraTerm can connect.
So the problem seems to be in wiring.
I have tried to connect the wires in different random ways (crazy, I know), but only one alternate way did worked. Although, phone did heat-up rapidly at the area, where it says "HTC Innovation" and phone's display showed "USB" even if no USB cable was connected.
So.. looking forward to some thoughts or any knowledge, of why is this happening, wiring schemes, or any other suggestions..
FINALLY! SUCCESS!! I've connected the wires from the sony ericsson's battery to touch only one pin on the phone, instead of two, as shown in the picture. The phone didn't turn on, as I've tried this before.
But then remembered that the same pins charge the original battery, so inserted the battery and VOILA! Phone turned on to the bootloader and the USB circuit wasn't blocked no more! Flashed the phone to WM6.5 now successfully and the original battery is charging, as I write this post )
So, if anyone got HTC smartphone dead, while flashing, let me know, will try to help you out, since I've walked through this hell myself
Thanks goes to karhoe, for an excellent guide for flashing, also dharvey4651 for an excellent guide on installing vista's USB drivers (got new PC, upgraded to vista) and last, but not least - the whole XDA-developers community for helping me out
1A Wall Charger Works!!
I've had the same problem discussed above. I was trying some of my own 6.5 ROMs, which by the way were getting stuck at the initial boot screen itself. Due to some unavoidable reasons and circumstances, the phone freely was left to itself at this exact state, untethered to any power source, for extended periods of time, during which it slept and refused to wake up again, all my pleadings going in vain. And when it did boot, it went into the tricolor screen conveniently and switched off in ten seconds. I turned to the net for help and found that any charger with rating above 1A would help in giving it the required juice. I didn't want to waste any of the 6 USB cables I have.
I got the original charger, which is an 1A charger, after 2-3 hours of searching my room (Hey, Don't be too hard on me! In the end, I got it, right? Actually, I use the PC for charging, and a smaller 550mA one sometimes-- both didn't work this time) and then, when I connected it showed the screen again. But this time, I found that it was capable of running it without the battery being present.
So, all I did was I kept the charger connected to it with the phone switched on in the tricolor mode and with the battery inside. After half an hour, I tethered it to the PC and flashed a proper ROM. And Voila!!! IT WORKED!! It was 2.45 in the morning!!
I guess the power from the 1A charger is enough for the phone to run and charge it too which is not the case in the 550mA one and the USB cable.
rajathvsm said:
I've had the same problem discussed above. I was trying some of my own 6.5 ROMs, which by the way were getting stuck at the initial boot screen itself. Due to some unavoidable reasons and circumstances, the phone freely was left to itself at this exact state, untethered to any power source, for extended periods of time, during which it slept and refused to wake up again, all my pleadings going in vain. And when it did boot, it went into the tricolor screen conveniently and switched off in ten seconds. I turned to the net for help and found that any charger with rating above 1A would help in giving it the required juice. I didn't want to waste any of the 6 USB cables I have.
I got the original charger, which is an 1A charger, after 2-3 hours of searching my room (Hey, Don't be too hard on me! In the end, I got it, right? Actually, I use the PC for charging, and a smaller 550mA one sometimes-- both didn't work this time) and then, when I connected it showed the screen again. But this time, I found that it was capable of running it without the battery being present.
So, all I did was I kept the charger connected to it with the phone switched on in the tricolor mode and with the battery inside. After half an hour, I tethered it to the PC and flashed a proper ROM. And Voila!!! IT WORKED!! It was 2.45 in the morning!!
I guess the power from the 1A charger is enough for the phone to run and charge it too which is not the case in the 550mA one and the USB cable.
Click to expand...
Click to collapse
Glad to hear that it worked for you Unfortunately, it didn't for me (as I only have an after-market charget, not the OEM one, although it is 1A), so I had to search for alternative methods.
Timeline/Events
1. Broke my Evo's screen
2. Got a replacement from Asurion (crappiest insurance company ever...ever)
3. Recieved new Evo in the mail.
My new/refurbed (not sure if it's new or refurbed) Evo, when I have it plugged in, says it's charging. But the battery percentage continually drops like it's not charging. The phone will die if I just leave it there plugged in. But the kicker is, it's charging, If I do a battery pull/turn off the phone after it's been charging for a bit, and restart it, it'll come back on fully charged.
It lasts the same time on a full charge as before, it's more of a minor inconvenience, but the one thing that this disrupts is my alarm clock. It will always die before the morning when I plug it in at night.
Is anyone else experiencing this problem?
My phone is rooted, but it was doing this before root.
Another quirk, It will display full battery, or 1 battery tick gone, until it just shuts off dead with no warning of low battery.
bump
bump, i really need help with this.
Try a hard reset, flash a stock ROM, flash a custom ROM and send back for replacement. Those are your options as i see them, in that order. It could be that the battery is faulty or it could be a software problem. Luckily either one or both can be ruled out, especially if you have a spare battery you could try?
Good luck.
I have done all of this except for send back for replacement. I do have a spare battery, but it does the same thing. I really don't want to send this back for replacement. It seems that this isn't a hardware issue, it's definitely software. IDK... I'll mess around with it a bit more, and then we'll see i guess.
sometimes when my evo is charging, the lightning bolt will disappear from the battery icon while the orange light remains on. the battery status says discharging. if i unplug it and plug it back in, itll charge. this has happened with two evos ive had, two different batteries.
i think i blame my usb ports on the pc
whobeyou said:
Timeline/Events
1. Broke my Evo's screen
2. Got a replacement from Asurion (crappiest insurance company ever...ever)
3. Recieved new Evo in the mail.
My new/refurbed (not sure if it's new or refurbed) Evo, when I have it plugged in, says it's charging. But the battery percentage continually drops like it's not charging. The phone will die if I just leave it there plugged in. But the kicker is, it's charging, If I do a battery pull/turn off the phone after it's been charging for a bit, and restart it, it'll come back on fully charged.
It lasts the same time on a full charge as before, it's more of a minor inconvenience, but the one thing that this disrupts is my alarm clock. It will always die before the morning when I plug it in at night.
Is anyone else experiencing this problem?
My phone is rooted, but it was doing this before root.
Another quirk, It will display full battery, or 1 battery tick gone, until it just shuts off dead with no warning of low battery.
Click to expand...
Click to collapse
You can tell if it's refurbished if you go into the phone app and dial ##786#. It will tell you if and when the phone was refurbished, how long it was used for, and the first time it was ever activated. Those can't be wiped. Has to be done on a Sense ROM though because it uses the EPST app AOSP ROMs don't have.
TLDR: Skip to TLDR near the end!
Well, this is probably the tipping point that will make me demand a new phone from Magenta, because this is getting out of hand. My phone will periodically stop charging, for seemingly no reason at all. Usually its when it has relatively low power already that it decides it doesn't want to recognize the cable being plugged in.
Usually, I will just pull the battery and drain the remaining power via the power button, put the battery back in and all is well. Lately, it happened that it stopped charging and didn't respond to battery pulls, then got so low that it refused to even boot (flashing empty battery icon). This lasted about a day and after I had went into the T-Mobile store (Which they MADE me drive 30 minutes to the store to be there in person so they could hand me a piece of paper saying they'd mail me a new unit. Bull**** in and of itself.) the phone decides it wants to start charging again. After a few more frustrated battery pulls and doing nothing new with it.
When I get my new phone (no new battery), I put the battery in that one and use it, and all seems fine. This one has worse screen bleed (top left corner was pretty much a spotlight), but I'll take that for a working phone at this point. A few days ago I was just heading out on a 3 hour trip for a short vacation when the phone reboots on me while I'm listening to podcasts. Never had this happen with the other 2 G2X's I've had. Yesterday, the thing decides to stop charging as well, but a battery pull while the device was still on did the trick and it charged again.
Once I got home I figured I'd use the original G2X, as that has everything still on it, and migrating those app settings and data is a pain. Also, if it has worse bleed, reboot problems, and the same battery issue, its worse than what I already have.
(TLDR)
Now to my current problem. The phone, once again, stopped charging and has again discharged to where it wont boot. My questions:
1) Is there a way to recover my battery without just letting it sit and praying it charges again?
2) What is the underlying issue here that could cause this? Bad software? Bad hardware (in the phone itself)? Bad battery?
3) What is the best way about getting a new phone for free (or as close to free as possible), preferably an upgrade like the Sensation 4G? I don't want to deal with my local store, as they have been proven to not know ****, and the first line of defense on the phone isnt much better.
Well i am not an expert here but Just by process of elimination it seems to be the battery. They gave you a new phone and not a new battery and now it is doing the same thing. It has to be the battery so I would go back to the store and tell them that they gave you a **** phone as a replacement and it was the battery that was the problem the whole time. They shold be able to give you a new phone and battery. Tell thewm the screen bleed is terrible and the phone yoyu had was really good except for the battery issue. Maybee someone else can give a second opinion about that battery though. Dont just go on my words I am not a pro. Good luck man.
Charlie
Good evening,
In early december i got my Samsung Galaxy nexus to replace my (second) HTC Sensation, which i sold to a coed
I flashed the (at that time) current Viper Sense 4.0 rom and it worked flawlessly until last saturday
She wrote an exam, so she shut dwn the phone, removed the (stock) battery and put it in her pocket, though after reinserting the battery the device does not bother showing any sign of life.
The battery was at about 80-90% when she shut down the phone
i sold her my dockingstation (that can power an additional battery, i gave her my 1900 mah anker replacement battery as well which she did not use that much, dunno why) which she used to charge both batteries. though nothing worked.
The LED does not turn on when plugging the phone into my laptop, my portable anker battery or any charger, it does not boot into recovery, nothing, no sign of any life left. out of nowhere.
Do you have any suggestions what to do or where this could've come from?
it'S s-off'd (juopunutbear version, so it might be s-on'd again, if i could revive it) and i've not yet found the receiptt, so any solution that does not involve sending in the device is much appreciated. if there is no way around this would be the last alternative, but maybe some of you have a suggestion?
Thanks alot in advance
DasGensu said:
Good evening,
In early december i got my Samsung Galaxy nexus to replace my (second) HTC Sensation, which i sold to a coed
I flashed the (at that time) current Viper Sense 4.0 rom and it worked flawlessly until last saturday
She wrote an exam, so she shut dwn the phone, removed the (stock) battery and put it in her pocket, though after reinserting the battery the device does not bother showing any sign of life.
The battery was at about 80-90% when she shut down the phone
i sold her my dockingstation (that can power an additional battery, i gave her my 1900 mah anker replacement battery as well which she did not use that much, dunno why) which she used to charge both batteries. though nothing worked.
The LED does not turn on when plugging the phone into my laptop, my portable anker battery or any charger, it does not boot into recovery, nothing, no sign of any life left. out of nowhere.
Do you have any suggestions what to do or where this could've come from?
it'S s-off'd (juopunutbear version, so it might be s-on'd again, if i could revive it) and she has lost the receipt, so any solution that does not involve sending in the device is much appreciated. if there is no way around this would be the last alternative, but maybe some of you have a suggestion?
Thanks alot in advance
Click to expand...
Click to collapse
Hi,
This might be a long shot.
Remove the battery,sd card,and sim card.
Plug the phone into the wall charger,and charge for 5-6 hours.
Meanwhile charge up the battery in the docking station.
Then, put it all back together,and try again.
If nothing,look HERE
malybru said:
Hi,
This might be a long shot.
Remove the battery,sd card,and sim card.
Plug the phone into the wall charger,and charge for 5-6 hours.
Meanwhile charge up the battery in the docking station.
Then, put it all back together,and try again.
If nothing,look HERE
Click to expand...
Click to collapse
thanks!
might this be some sort of deep discharge or something? i already removed the sd, sim and battery today and plugged it into my laptop, though my USB ports only have ~500mah
will definitely tell her to try that out (as i don't have the phone with me)
/€ i've already looked up the unbricking project, but this requires the device to be reacting in any way
one thing i considered as well: i know the sensation is sensitive to bridging some connections (like the goddamn wire trick that failed so many times when i tried to s-off it in the first place )
might some dust or anything else have bridged some contact points that can cause this?
This seems very similar to the problem with my phone, you can achieve the QHUSB_DLOAD by putting a paperclip in the left hole (rather than the right that was used to s-off) and making contact with the sd card holder.
Though, i haven't been able to actually un brick my device as it still isn't being detected by the bricked script.
this is similar to my phone problem... I only clean the pin connector in phone and battery and expecially in the phone i push in four pin connector ..... sorry for my bad english i hope you understand
thanks, she pluggied it in for sme hrs without SD/SIM/Battery and when she inserted the battery the phone came up again, that did the trick
Dunno how this can happen, but thx anyways!
Recently my phone began to seem like it was discharging oddly and I noticed it was shutting of when the battery indicator still read around 20% so I calibrated the battery. I cant think of any reason there would be a direct relation between battery calibration and power sharing but coincidently after doing so evrytime I plugged in my charger (Samsung OEM, nothing generic) the phone initially indicated it recognized the charger with a chime and a halo ring above the home button but almost immediately charging stops and the phone gave a warning about power sharing indicating that the phone must be charged above 20%. To clarify, I've never used the power sharing feature and didn't even know about it till this issue arose. From this time on I could only charge the phone after I shut it down completely, simulated a battery removal and then inserted my charger afterwards while the phone remained off. Each of those times I've initiated those steps while some small amount of charge remained. Most recently the phone discharged completely and I cant get the phone to recognize any type of charger or USB. Lastly I began to noticed that thd phone continually mis recognized it's charger as USB and would indicated that USB had been removed even while the charger was still plugged into the wall and connected to the phone. I mention this because this says to me that there might be something which can be corrected which was corrupted or misconfiguration which could cause the phone to recognize the charger as USB. It might ve too late now that I cant get it to charge by a y conventional means though. So what do you think. Is it time to lay my Note 5 to rest already? I hope not. Unfortunately my warranty is void due to root so there won't be any exchanging. Thank God for insurance though right. If I can avoid the $175 for replacement I would love to though. Thanks in advance for your time anyone.
3ncrypt3d said:
Recently my phone began to seem like it was discharging oddly and I noticed it was shutting of when the battery indicator still read around 20% so I calibrated the battery. I cant think of any reason there would be a direct relation between battery calibration and power sharing but coincidently after doing so evrytime I plugged in my charger (Samsung OEM, nothing generic) the phone initially indicated it recognized the charger with a chime and a halo ring above the home button but almost immediately charging stops and the phone gave a warning about power sharing indicating that the phone must be charged above 20%. To clarify, I've never used the power sharing feature and didn't even know about it till this issue arose. From this time on I could only charge the phone after I shut it down completely, simulated a battery removal and then inserted my charger afterwards while the phone remained off. Each of those times I've initiated those steps while some small amount of charge remained. Most recently the phone discharged completely and I cant get the phone to recognize any type of charger or USB. Lastly I began to noticed that thd phone continually mis recognized it's charger as USB and would indicated that USB had been removed even while the charger was still plugged into the wall and connected to the phone. I mention this because this says to me that there might be something which can be corrected which was corrupted or misconfiguration which could cause the phone to recognize the charger as USB. It might ve too late now that I cant get it to charge by a y conventional means though. So what do you think. Is it time to lay my Note 5 to rest already? I hope not. Unfortunately my warranty is void due to root so there won't be any exchanging. Thank God for insurance though right. If I can avoid the $175 for replacement I would love to though. Thanks in advance for your time anyone.
Click to expand...
Click to collapse
Your only choice is the 175, no way to get out of it....see if battery was removable could just buy a new one to see if its just the battery. I know one of my friend was having issue similar on the note 4 but a brand new battery fixed that.
Now instead of manufacturing warrantee, do tmobile warrantee. It should NOT be 175 for a replacement. You call them tell them the issue because I assume you have jump? Try the phone first...a replacement should come in 2 days. When I replaced my note 4 all I paid was 5 bucks.
Do warranty through t-mobile, they won't check for root
Check that there isn't any trash /pocket lint in the charger port.
Like with a flashlight
I am having the same issue, from everything I have read, a hard reset should fix it. I'm hesitant to do one because of the lack of an SD card. I have my cloud disabled because I don't want it, but I don't want to lose texts and pics I have saved.
I'd be tempted to odin to stock + factory reset.
As said, go thru tmobile. Just call them and tell them what it's doing. If it's a hardware issue I would have no problem doing a warranty exchange and in my previous dealings with tmobile, they don't care about the phone being knox tripped. My first note 5 I got back in November would get warm on longer calls and just shut off, I exchanged it with no questions asked.
Dude you pay 5 bucks on next bill and they'll overnight you a phone if u call now. They don't care honestly about root and your phone will be sorted as needing storage completely replaced anyway. I dropped my rooted Knox tripped phone new years eve. Screen died instantly. Yes they can detect if they were trying , even with screen dead, but they won't. I got my replacement today. Also if worse comes to worse and your worried about being told it's not covered when u mail back , the insurance warranty replacement is 50 or 75, I think 50. At first I thought also that I'm better off making the phone disappear, several friends at tmobile store advised me not to worry.
Edit: after reading again ,honestly I'm not sure which method mine was replaced with lol, I think maybe it did use the insurance. I just remember an option for more money as well, this option i was just asked to be sure no water damage and or signs of physical damage.
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