[Q] Connectivity Issues - Windows Phone 7 Q&A, Help & Troubleshooting

Im having trouble connecting to Facebook chat or Facebook feeds and Marketplace. I get "Can't get feeds. We are having trouble getting your feeds right now. Try again later." when looking at Facebook updates. I get "Can't connect to chat" and "Can't connect to see who's online" on the facebook chat. I've never been able to see any MSN Messenger contacts. When trying to download an app from the Marketplace I get "There is a problem completing your request. Try again later. Error code: 80070490" Everything worked intitially except for the MSN Messenger. Restoring the phone corrects everything minus the MSN Messenger which is what I did last time. Restoring the phone every 2 months is not an option so I'm hoping someone can point me to a fix!
Thanks in advance!

I've just had the same problem. I tried everything. Updating phone, reinstalling Zune, but i think the only way to fix it is Hard Reset. Sorry...

1) Did you link your facebook to your hotmail account? If i remember that was required pre nodo and is how mine is setup
2) Go to email accounts under settings. hold finger on windows live and press sync (also change the setting to as items arrive for windows live)
3) Do the same for syncing with facebook account. (i also found sometimes to update friends immediately that you add through pc you have to go in there and sync the facebook
Also when you say restore... you mean from backup? have u tried a hard reset instead? (i would recommend it at this point) and are you on mango?

Related

Market Gmail contact sync issues

I installed the gmail update that was in the market. Since I installed it, my contacts have not synced with gmail. I noticed my phone was not sleeping and started looking and I found that the google contacts were not syncing but would try and after a few minutes it would get this error message:
Sync is currently experiencing problems. It will be back shortly
This has been happening for 7 days and after the sync fails it trys again and prevents the phone from sleeping. I have tried removing this update and I have been unable to. The only solution I know is to wipe the data and flash the rom again. Is anybody else having this issue?
I am on a stock ROM and i still get stupid issues revolving around Gmail. The giant POS keeps my phone trying to sync all day, so I use ATK to simply kill Gmail, then go into running applications and stop the sync.
It is VERY annoying.
I did some more testing and here is the strange thing. The mail and calendar sync with no problems. It is just the contact sync that causes this error. I made a change to a contact while logged into gmail on my pc. I enabled the contact sync and after a little while it gave me that error. However it did sync the contact and change I made on the pc was reflected in the contact now on my Evo. So I did it the other way and changed a contact on the Evo and synced again. After getting the error message I checked the contact on my pc and the change was there. So the contacts are syncing but something is not telling the evo that the sync was completed properly. Anybody have any ideas what is causing all of this? I have to leave it disabled for the contacts if I want my phone to sleep.
Though I have encountered the same problem as described but I would like to eliminate the connection issue first. My interest is to sync contact from gmail to phone (a Samsung Galaxy S with Android 2.1). Normally I will not use 3g (GPRS is too expensive in this part of the world) but connecting thru wifi. I am very sure the connection is thru as I am able to access my gmail account thru the phone browser. I then get to phone menu and start syncing (setting, sync) but got the "sync is currently experiencing........" error message. My question is whether there is any restriction that sync must go thru 3g (GPRS) connection or not.
- JayCee
juliantchan said:
Though I have encountered the same problem as described but I would like to eliminate the connection issue first. My interest is to sync contact from gmail to phone (a Samsung Galaxy S with Android 2.1). Normally I will not use 3g (GPRS is too expensive in this part of the world) but connecting thru wifi. I am very sure the connection is thru as I am able to access my gmail account thru the phone browser. I then get to phone menu and start syncing (setting, sync) but got the "sync is currently experiencing........" error message. My question is whether there is any restriction that sync must go thru 3g (GPRS) connection or not.
- JayCee
Click to expand...
Click to collapse
I have tried it connected via wifi, 3G, and 4G. For me it didn't matter what connection I was using I still get that sync error when syncing the contacts.
Well I thought everything was fine until today. I noticed my awake time was once again the same as the up time. I got to looking and not it appears as if the google calendar is hanging on the sync. It does not give an error like the contacts does but the sync icon never goes away. I unchecked it from the sync and the phone is sleeping again. I don't know what is going on. Time to factory reset and flash the rom again.
Same issue. I've flashed several different roms in the last few days. Any rom that has the updated Gmail app is causing my contacts to "loop" in the sync and eventually give me the "currently experiencing" error message with lovely "!" (thanks, needed that). Older versions work fine.
Here's the wierd part...
I added a contact online and it still synced perfectly to the phone.
I added a contact to the phone and it showed up online.
THUS - I believe this is a phantom error message.
Hope that helps. I'm annoyed myself. I wanna update but keep running my old backup since sync isnt an issue with the older gmail.
Slightly off topic, but task killers are completely worthless, especially on Froyo.
--
Sent from my HTC Supersonic using Tapatalk Pro.
I believe the error message is invalid as well. But it keeps the phone from sleeping because it keeps trying to sync. The only fix is to enable it, sync, then disable the contacts from syncing. Has anybody been able to find out any information as to what is going on with it? I was wondering if it is something that we can report as a bug to either htc or google.

Help! Stuck in constant email syncronise!

Hi all,
I noticed a few days ago my HD7's battery was lasting just a few hours after a full recharge. I have now found that the phone is constantly syncronising all the email accounts! (1 live, 1 exchange & 1 Imap)
All 3 accounts are greyed out in the email settings page, so I can't even remove them.
I don't want to do a factory reset as I'll lose all of my Txt messages
Anyone have any ideas...?
Cheers
JQ
Have you rebooted your phone? Also, not absolutely certain about saving text messages but, I believe Live will restore all settings and info after a hard reset. It did on mine when I was switching out HD7s. Just make sure Live sync has run.
Well hard reset will definitely not bring back smses.
As for the sync: for 99% it's some kind of currupted email data.
Maybe try to clean these email accounts. It must be something like that.
I've had similar issue but with looped Contacts sync. Device was endlessly counting synced contacts, I was forcing this to stop after reaching 20000......
The problem was gone once I cleaned my contacts and removed corrupted data. This problem appeared after I made first ActiveSync from my WM6.5 device.
Now it's fine. WLive syncs hotmail emails, calendar and contacts.
Hope this helps......
Hmmmm not sure I can clean out my emails...
The live account has no emails in there, and my Exchange account has over 11,000 so don't want to mess with that!
I've tried disconecting from the internet (airplane mode etc) to see if the sync ever times out but it never does.
Q
jamesquintin said:
The live account has no emails in there, and my Exchange account has over 11,000 so don't want to mess with that!
Click to expand...
Click to collapse
Do you try to sync all that 11,000 emails to your phone? Or just a few days worth of it?
Only the last 7 days worth.
I've changed the passwords on all my email accounts, thinking it might stop as it cant access it, but no joy...
Wierdly the Hotmail mail icon on the start screen has dissapeared and is gone from the apps list (ie I can't go into my hotmail email list)...
Q
Hard to say. It may be a problem started with 11000 emails but I am not sure.
But I'm sure there are some things which cause sync corruption and in this case
only hard reset helps. I think 11000 emails is sick for a device.
it started when my live account didn't update with new emails.
Now the live account is in the email list (under settings) but has completly gone from the rest of the phone! Like if I try and forward a picture via messaging, the hotmail account is not listed, when the exchange and Imap accounts are...
Hopefully the next update will be here within a week or so, and that may solve my problem...
Q
Same problem here, but with contacts. Live is constantly syncing. If you want to stop it, turn off wifi, turn off data and 3G in cellular settings and it will stop. Then go to settings for that account and write some bull**** in server adress. It will not be able to connect again.
I tried to clean all contacts from my live account, then sync with phone (which removes contacts from phone). Then i imported the contacts again to live and synced again. sync loop was back...
Any advices? This is common problem with all WP7 phones. Lot of people have this problem. I also dont want to hard reset. I am using different live account, which syncs just fine.
chumaj001 said:
Same problem here, but with contacts. Live is constantly syncing. If you want to stop it, turn off wifi, turn off data and 3G in cellular settings and it will stop. Then go to settings for that account and write some bull**** in server adress. It will not be able to connect again.
I tried to clean all contacts from my live account, then sync with phone (which removes contacts from phone). Then i imported the contacts again to live and synced again. sync loop was back...
Any advices? This is common problem with all WP7 phones. Lot of people have this problem. I also dont want to hard reset. I am using different live account, which syncs just fine.
Click to expand...
Click to collapse
I don't think you can deal with it without hard reset.
I had this contacts loop and it was caused by corrupted and doubled contacts in Hotmail, plus the number of it - it was 1400.
After I sorted this - cleaned, removed empty ones and unnecessary, everything works perfect. So the deal is to clean corrupted data.
problem is that the email accounts never time out, even if there is no data connection, therefore I can't change passwords or anything...
Try to use airplane mode. It should disconnect everything.
yup tried that, no joy
i started using a samsung omnia 7 this weekend, and had the same problem with stuck e-mails. a soft reset while in flight mode did the trick for me. i could then delete all the accounts that were stuck.

[Q] [HELP] GoogleMail App Crashes on Omnia W

I have an Omnia W which I updated a couple of days ago. But now I noticed that the GoogleMail App that came pre-installed crashes whenever I press on it. It just shows a loading sign and throws me back to the launcher/home-sreen.
Also, I can't even access the "email+accounts" option from the settings menu. It also has the same problem. When I press on it first displays a black screen and then comes back to the home-screen. Although the internet runs fine and i can also use my facebook account through the phone.
Has anyone else faced this problem before? If yes, please reply. And if no, then can anyone suggest a possible solution for this asap.
My Gmail inbox is working just fine. By the way, "pre-installed app" is a bit inaccurate; it's just the built-in Outlook functionality of WP7, which will create a new link (going to the Inbox) for any email account you add to the phone (including Google).
All that said, if your Gmail "app" isn't working correctly (and it sounds like it's not just your Gmail, but the whole Google account on your phone) then the first thing you should do is try to sign into Google / Gmail through a web browser (on the phone or on the PC) to make sure your account is working. If so, and you still can't access your Google account on the phone after a day or two of waiting, you may just need to hard-reset the phone.

Can't connect to MS account.

Hello lads,
I restarted my WP 8X and whilst trying to log in my Microsoft account to sync or download apss I get a message saying: "Can't connect; We're hacing a problem with signing in. Make sure that you have a good reception. If you do, the problem may be at the other end. Wait a little while and try again."
I've tried almost everything I could find on the web.
I've changed the time and date the the proper one (Time and Date where I live), changed it to the US default settings, hard restarting it a few times... I can log in to all my other accounts (facebook, google, outlook) but not to Microsoft accounts. I really need help! please!!
I'm willing to pay who ever fixes my problem! Thanks
facing the same challenge on my htc 8x windows phone......pls any help?

Oreo Bug w/Facebook on Samsung S8+ (Oreo, VZW)

Trying to see if ANYONE has a solution to Facebook not logging in on the main Facebook account. If you use the "Dual Messenger" capability you can log into Facebook and Facebook Messenger from the secondary account, just not the first. Facebook Lite and Messenger Lite work also. When you try and log in on the main account is just keeps booting back to the log-in screen. I have tried:
- Clearing Cache
- Clearing Data
- Uninstall/Reinstall of Facebook and Facebook Messenger
- Install of older version of Facebook and Facebook Messenger
- remove 2-factor Auth for Facebook
- Change Facebook Password
- Turn off Code Generator
and probably more just can't remember
You can also not log into a Facebook account under the "Accounts" section in Settings. This only works with the main Facebook account on your phone and will not register the Dual account. So, that is why you really need to have the main account working or none of the apps that work with Facebook will see Facebook (other than the Dual Facebook Messenger app). One other interesting thing I found was that if you click "forgot my password" and put in your email, it says there is no network. Obviously that is incorrect since I logged in to the app, as well as everything else on my phone is connected to the network, and it sent me a login code. (Tried on Wifi and LTE to see if that made a difference too)
I tried calling Samsung and their only response was to restore the phone (just like always) which is really a copout. I also put in ticket with Facebook (3 actually), but they really have no support. I even went into a Best Buy store and there was a Samsung Expert there that day. She tried anything she could think of as well and NOTHING worked.
The thought now is that it is probably an issue related to Oreo but wondering is anyone has run into this issue and has a fix. I have seen numerous posts about the same issue with What's App, Facebook, and Facebook Messenger.
asggold said:
Trying to see if ANYONE has a solution to Facebook not logging in on the main Facebook account. If you use the "Dual Messenger" capability you can log into Facebook and Facebook Messenger from the secondary account, just not the first. Facebook Lite and Messenger Lite work also. When you try and log in on the main account is just keeps booting back to the log-in screen. I have tried:
- Clearing Cache
- Clearing Data
- Uninstall/Reinstall of Facebook and Facebook Messenger
- Install of older version of Facebook and Facebook Messenger
- remove 2-factor Auth for Facebook
- Change Facebook Password
- Turn off Code Generator
and probably more just can't remember
You can also not log into a Facebook account under the "Accounts" section in Settings. This only works with the main Facebook account on your phone and will not register the Dual account. So, that is why you really need to have the main account working or none of the apps that work with Facebook will see Facebook (other than the Dual Facebook Messenger app). One other interesting thing I found was that if you click "forgot my password" and put in your email, it says there is no network. Obviously that is incorrect since I logged in to the app, as well as everything else on my phone is connected to the network, and it sent me a login code. (Tried on Wifi and LTE to see if that made a difference too)
I tried calling Samsung and their only response was to restore the phone (just like always) which is really a copout. I also put in ticket with Facebook (3 actually), but they really have no support. I even went into a Best Buy store and there was a Samsung Expert there that day. She tried anything she could think of as well and NOTHING worked.
The thought now is that it is probably an issue related to Oreo but wondering is anyone has run into this issue and has a fix. I have seen numerous posts about the same issue with What's App, Facebook, and Facebook Messenger.
Click to expand...
Click to collapse
It's amazing that not one person has found a solution for this. Based on Facebook and Facebook Messenger updates still not working and the multiple posts around this same thing happeneing with WhatsApp too, it looks to be a major Oreo bug. Hopefully there will be a patch soon before many other people log out of one of these apps and can't log in.
Obviously Facebook "support" (or lack thereof) has yet to respond to ANY submission, post, or anything on any mesia throughout the hundreds of posts from people.
i suggest you to backup your device & do a complete factory rest your device because after os update users face this type of problems a factory reset may help you
alimuhammadx said:
i suggest you to backup your device & do a complete factory rest your device because after os update users face this type of problems a factory reset may help you
Click to expand...
Click to collapse
I have read many posts where this is happening on WhatsApp and Messenger and a factory reset did not work either. I know that is the first answer for any support line but usually it is because they don't know anything and they just want to tell you something. I am not sure how a factory reset would do more than resetting all settings and resetting Facebook itself. Also, just think there is more of a bug since Facebook Messenger actually logs in but immeadiatly logs back out.
If there is anyone who has actually fixed this issue from a factory reset I would happy to try, as I have tried EVERYTHING else. So far, the only posts I have found say it did not work.
Well, tried the full reset and just as I figured, a LOT of time waisted. Still does not work. The second "Dual" user of Facebook works fine, just not the first. The ONLY difference is that now, instead of instantly looping back to the login page it stays on a screen saying "logging in" for about 5 min before it just stops and goes back to log in screen.
EDIT...FINALLY figured out the issue...it was related to an ad blocker app. I had tried turning that off before and didn't work but I think after the full uninstall, reboot, reset, everything of Facebook it FINALLY decided to work.
asggold said:
Well, tried the full reset and just as I figured, a LOT of time waisted. Still does not work. The second "Dual" user of Facebook works fine, just not the first. The ONLY difference is that now, instead of instantly looping back to the login page it stays on a screen saying "logging in" for about 5 min before it just stops and goes back to log in screen.
EDIT...FINALLY figured out the issue...it was related to an ad blocker app. I had tried turning that off before and didn't work but I think after the full uninstall, reboot, reset, everything of Facebook it FINALLY decided to work.
Click to expand...
Click to collapse
congratulations mate finally your problem is solved now i am also googling to help you out

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