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Hi,
I was very excited to get my Skyrocket, but after a day of using it, people I called to reported that there's a weird problem with the call audio quality. For a few seconds my voice seems to be muted out, like speaking very distant. This has gone on for many calls at different locations.
Frustrated, I sent the first one back and got another one. It came today and I was very excited. I tried it and there was no problem. Then a couple of hours later, the same problem came on.
This is really weird. I don't think it's a hardware problem since it has happened on both phones, the second of which is brand new. Makes me wonder if it's a software problem. But this did not happen on my HTC Inspire which had the same set of apps as the Skyrocket.
Does anybody encounter the same problem? Know any tests/ fix for the issue? Or even heard of something similar?
Do you have a case on your phone? If so, perhaps it's covering the mic???
Sent from my SAMSUNG-SGH-I727 using XDA App
I've noticed this phone needs to be right up On Your face for anyone to hear you..
Sent from my SAMSUNG-SGH-I727 using XDA App
Disable the setting that is mic noise cancellation, that's what is causing it.
Sent from my Rocket that is in the Sky!
I am having the same issue where my voice seems fading/distant according to anyone I talk to. I exchanged it once and still have the same problem. I don't really know the problem so I just use BT headset for calls.
Longcat14 said:
Disable the setting that is mic noise cancellation, that's what is causing it.
Sent from my Rocket that is in the Sky!
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Click to collapse
Mines not on
Sent from my SAMSUNG-SGH-I727 using XDA App
nap286 said:
Mines not on
Sent from my SAMSUNG-SGH-I727 using XDA App
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Click to collapse
Hmmm... my phone was doing the same thing, turned off noise cancellation, fixed.
Sent from my Rocket that is in the Sky!
I have had the identical problem as the original poster. I received my Samsung Galaxy S II Skyrocket on January 18, 2012. Starting immediately, during phone calls, the other party would tell me that my voice cut out, sounded distant and tinny for a few seconds at a time. When using a bluetooth headset, the problem never occurs, so I ruled out the mobile network as the cause of the problem. I do not have a case for my phone, so that is not the cause of the problem.
I exchanged the phone for a brand new Skyrocket, which I received on February 3, 2012. Same problem with the new phone. I am nearly sure the problem is with the noise cancellation hardware/software. It seems to get worse if I hold the phone touching my ear (the noise cancellation microphone is on the top edge, near where the phone will touch the ear).
Besides this defect, I like the phone a lot. Now I must decide whether to use the phone with noise cancellation turned off, or give up on Skyrocket, return the phone, and choose another Android phone.
Are all Skyrocket owners using their phones with noise cancellation turned off? This is a very serious defect.
krazylove said:
I have had the identical problem as the original poster. I received my Samsung Galaxy S II Skyrocket on January 18, 2012. Starting immediately, during phone calls, the other party would tell me that my voice cut out, sounded distant and tinny for a few seconds at a time. When using a bluetooth headset, the problem never occurs, so I ruled out the mobile network as the cause of the problem. I do not have a case for my phone, so that is not the cause of the problem.
I exchanged the phone for a brand new Skyrocket, which I received on February 3, 2012. Same problem with the new phone. I am nearly sure the problem is with the noise cancellation hardware/software. It seems to get worse if I hold the phone touching my ear (the noise cancellation microphone is on the top edge, near where the phone will touch the ear).
Besides this defect, I like the phone a lot. Now I must decide whether to use the phone with noise cancellation turned off, or give up on Skyrocket, return the phone, and choose another Android phone.
Are all Skyrocket owners using their phones with noise cancellation turned off? This is a very serious defect.
Click to expand...
Click to collapse
No problem on mine.... with or without noise cancellation... in spite of what you said, it does sound like a network issue... do you notice this everywhere, or just in some locations?
Sent from my SGH-I727R using xda premium
shaggyskunk said:
No problem on mine.... with or without noise cancellation... in spite of what you said, it does sound like a network issue... do you notice this everywhere, or just in some locations?
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Click to collapse
It has occurred in many different locations.
In the course single phone call, I can experience the problem using the handset, then switch to a headset and the problem stops, and then go back to the handset and the problem picks up again. I am going to start using the handset with noise cancellation turned off, and I'll report back on how that works.
krazylove said:
It has occurred in many different locations.
In the course single phone call, I can experience the problem using the handset, then switch to a headset and the problem stops, and then go back to the handset and the problem picks up again. I am going to start using the handset with noise cancellation turned off, and I'll report back on how that works.
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Click to collapse
My observations:
No issues when using bluetooth headset or loudspeaker.
I experience the problem when using the wired headset, and handset with or without noise cancellation.
I probably have a defective phone but did not bother to exchange it again. I use bluetooth headset all the time.
lyndone58 said:
My observations:
No issues when using bluetooth headset or loudspeaker.
I experience the problem when using the wired headset, and handset with or without noise cancellation.
I probably have a defective phone but did not bother to exchange it again. I use bluetooth headset all the time.
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Click to collapse
Had the same problem as you. I got a SIM replacement and turned off noise cancellation.
Mic Issue Continues
After looking into reviews of this phone, and subsequently buying one in June, I can't believe I missed this issue. Alas, over the past few months, most recipients of my calls as well as callers to me cannot hear me unless I'm speaking loudly into the phone. To make matters worse, I can't simply tilt the phone to my mouth and back to my ear because the motion sensor will activate the screen and my cheek will touch the "end call" button. I have already turned off noise suppression and still, it's a problem. I have already "talked loudly" and then normally, and still, no dice. I have also switched to speakerphone, then back to normal and still, no dice. This is painful. It makes the "phone" useless. (I have not tried switching to Sky ICS.)
Has anyone found a solution to this design flaw besides a headset? Will adjusting the mic gain work? If so, what code do I need to adjust the mic gain?
Rooted Skyrocket. AOKP Milestone 6
My wife is having this exact same problem on her Skyrocket too.
She was on the official ICS from ATT and then I tried CM9 and nothing seems to make any difference.
Anyone found any more info?
You think it's worth exchanging the phone or just a bad design in the hardware?
SimonNWalker said:
My wife is having this exact same problem on her Skyrocket too.
She was on the official ICS from ATT and then I tried CM9 and nothing seems to make any difference.
Anyone found any more info?
You think it's worth exchanging the phone or just a bad design in the hardware?
Click to expand...
Click to collapse
I hear installing the Sky ICS ROM may solve the problem. If that is the case, then it is not a hardware design flaw but possibly noise suppression run amok (regardless of whether the option is unchecked). That would seem to be consistent given the mic location has not changed in the Galaxy line of phones. Further, speakerphone works flawlessly.
If Sky ICS works or if I find a "mic gain" solution, I will report back.
guys try rooting ur skyrocket and flashing a new kernel
I'm having an issue with my Idol 3 5.5". It functions normally when in handset or speaker mode I can hear the other party and they can hear me, but when I connect to my car's Bluetooth people tell me they can't hear me or it sounds like the mic is far away and under water. I did not have this problem with my last phone so I do not believe the issue is with my car (it's a Grom unit) I have only had this phone for a couple weeks and have had the issue from the beginning.
I'm running 6.0.1 stock ROM build 7VAB-UEB0
So far I have tried:
turning off and on Bluetooth on my phone during or right before calls
unpairing and repairing my car
I am charging an old Bluetooth earpiece to try that today and make sure it isn't an issue with my car.
Anyone else have this issue and were you able to solve it?
Me too, dont know what to do
Same problem here, http://forum.xda-developers.com/showthread.php?p=69084028
ciclolars said:
Same problem here, http://forum.xda-developers.com/showthread.php?p=69084028
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Click to collapse
Not the same issue. That thread is talking about poor/low microphone when recording video. This thread is about poor microphone quality through bluetooth, which does not use the phone's microphone.
I'm still trying to determine what the issue is. I tried using an old bluetooth headset and the test call was fine so I will try it tomorrow while driving to confirm. It might be that the Idol doesn't like certain bt devices.
I plugged in my headphones to the phone and heard horrible static/hissing in the background, particularly when the volume is over halfway. I've tried 4 different connections (to my car stereo, to my headphones, to an external speaker, etc) and they all sound equally awful. I really hope I don't have a defective unit... This isn't normal though, right? Anything I can try to do to avoid an RMA? I'm rooted, bootloader unlocked, on PureNexus with EX kernel. No audio mods.
Also, just two notes:
1) I am 100% sure the cable is plugged in all the way.
2) I have no issues with the speaker (which tends to be what people have issues with on this phone, ironically). Audio had no distortion through speaker, but through the headphone jack its horrendous. I can't even listen to it it's so bad.
PsiPhiDan said:
I plugged in my headphones to the phone and heard horrible static/hissing in the background, particularly when the volume is over halfway. I've tried 4 different connections (to my car stereo, to my headphones, to an external speaker, etc) and they all sound equally awful. I really hope I don't have a defective unit... This isn't normal though, right? Anything I can try to do to avoid an RMA? I'm rooted, bootloader unlocked, on PureNexus with EX kernel. No audio mods.
Click to expand...
Click to collapse
Seems like you're not alone. May be worth adding your experience here :
https://productforums.google.com/forum/m/#!category-topic/phone-by-google/SJZzrfohirY
Hope this helps.
buzzboy said:
Seems like you're not alone. May be worth adding your experience here :
https://productforums.google.com/forum/m/#!category-topic/phone-by-google/SJZzrfohirY
Hope this helps.
Click to expand...
Click to collapse
Unfortunately (fortunately?) that's not my issue. I can hear music, it's just terrible sounding due to the hissing I'm the background. It's as if the cable is only half plugged in (but it's not). Thank you for searching though!
PsiPhiDan said:
I plugged in my headphones to the phone and heard horrible static/hissing in the background, particularly when the volume is over halfway. I've tried 4 different connections (to my car stereo, to my headphones, to an external speaker, etc) and they all sound equally awful. I really hope I don't have a defective unit... This isn't normal though, right? Anything I can try to do to avoid an RMA? I'm rooted, bootloader unlocked, on PureNexus with EX kernel. No audio mods.
Click to expand...
Click to collapse
Google has admitted the audio distortion issue being reported in its Pixel smartphones is an hardware problem, and it looks like the company is issuing replacements for customers. The audio distortion issue was first reported in December when a user named Mark Buckman had posted about the same.
shakirajane said:
Google has admitted the audio distortion issue being reported in its Pixel smartphones is an hardware problem, and it looks like the company is issuing replacements for customers. The audio distortion issue was first reported in December when a user named Mark Buckman had posted about the same.
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Click to collapse
Wasn't Mark having issues with his internal speaker when headphones were NOT plugged in though? I think those are different issues. My audio is fine at full blast, as far as I can tell, with no headphones plugged in. It's just when I plug something into the headphone jack that I hear the problem. I'll try his piano and see if I can reproduce his issue though. Maybe I just haven't tested the internal speaker hard enough.
EDIT: Grr... I do have the other problem too! Shown clearly by the Perfect Piano app... Well thank you for leading me to finding that out!
PsiPhiDan said:
Wasn't Mark having issues with his internal speaker when headphones were NOT plugged in though? I think those are different issues. My audio is fine at full blast, as far as I can tell, with no headphones plugged in. It's just when I plug something into the headphone jack that I hear the problem. I'll try his piano and see if I can reproduce his issue though. Maybe I just haven't tested the internal speaker hard enough.
EDIT: Grr... I do have the other problem too! Shown clearly by the Perfect Piano app... Well thank you for leading me to finding that out!
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Click to collapse
Lots of people have a problem with the speaker. I've had 3 replacements with various faults and all have had the speaker issue. It's been reported that its a software issue, and will be resolved in an update..... Hopefully.
https://productforums.google.com/forum/m/#!topic/phone-by-google/XDl52F-Np6o
buzzboy said:
Lots of people have a problem with the speaker. I've had 3 replacements with various issues and all had the speaker issue. It's been reported that its a software issue, and will be resolved in an update..... Hopefully.
https://productforums.google.com/forum/m/#!topic/phone-by-google/XDl52F-Np6o
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Click to collapse
Weird. I spoke to Google today and 5 minutes after describing the problem, they told me to get a replacement through Verizon (that'll be fun).
PsiPhiDan said:
Weird. I spoke to Google today and 5 minutes after describing the problem, they told me to get a replacement through Verizon (that'll be fun).
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Click to collapse
Google can do the replacement too. I opted for that route because I'm hopefully more likely to receive one that I can unlock the bootloader on.
jumaaneface said:
Google can do the replacement too. I opted for that route because I'm hopefully more likely to receive one that I can unlock the bootloader on.
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Click to collapse
They will, but it will leave me without a phone for 2 weeks. They won't ship until they receive mine since it's through Verizon.
PsiPhiDan said:
They will, but it will leave me without a phone for 2 weeks. They won't ship until they receive mine since it's through Verizon.
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Click to collapse
They quoted me 7-10 days max. I still had my old HTC 10 so wasn't really am issue
Did you try cleaning out the headphone jack with an electronic cleaner/compressed air? Dust could be a factor.
(Please correct me if these aren't the ways to clean a headphone jack)
CyberLykan said:
Did you try cleaning out the headphone jack with an electronic cleaner/compressed air? Dust could be a factor.
(Please correct me if these aren't the ways to clean a headphone jack)
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It's not only the headphones jack I found out though. It's also the speaker when the headphones aren't plugged in. So apparently I have a jacked up phone, sadly. I may try the compressed air for fun though.
PsiPhiDan said:
It's not only the headphones jack I found out though. It's also the speaker when the headphones aren't plugged in. So apparently I have a jacked up phone, sadly. I may try the compressed air for fun though.
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Click to collapse
Tough luck. Mine seems fine.
I am having an issue, each time i make a call the other sides hears an echo of themselves talking (reverb, talkback) i have searched and searched but cannot find a solution, i tried to clean the mic holes and other possible solutions but no luck.
There is no echo present when i am using the loudspeaker so that's strange.... Any help would be appreciated...
bump
Having Same problem. Updating and Reset didnt helped.
This happened to me on my phone, do you experience any echos on VoIP calls? (WhatsApp,Skype)
If yes, your microphone is probably broken and you have to change the charging port complete to get rid of this.
JohnTurkey said:
This happened to me on my phone, do you experience any echos on VoIP calls? (WhatsApp,Skype)
If yes, your microphone is probably broken and you have to change the charging port complete to get rid of this.
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Click to collapse
Other party hearing an echo of their own voice has nothing to do with the microphone on your phone...
*Detection* said:
Other party hearing an echo of their own voice has nothing to do with the microphone on your phone...
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Click to collapse
I respect your knowledge but I have seen a broken microphone can cause this in Galaxy S7, which I have experienced before with my device. I had the exact same problem and replacing charging port with mic solved my problem.
JohnTurkey said:
I respect your knowledge but I have seen a broken microphone can cause this in Galaxy S7, which I have experienced before with my device. I had the exact same problem and replacing charging port with mic solved my problem.
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Maybe some part of the board circuitry was routing their voice back into the mic circuit causing an echo effect, but the mic itself would not cause this, mic either picks up external audio or does not, that's it's only function
You replaced the entire board housing the mic and charging port and other circuitry not just the mic
Might look into the noise cancellation mics as 2 mics. AS this has been issues before on other devices....
hi guys i've tried to search the forum but haven't found anything...
since yesterday my phone has started to reproduce audio/sounds in a strange way; they are metallic/scratched like. the problem is for system sounds and for anything reproduced (youtube/spotify/...)
when I make phone calls i can hear correctly.
anyone has ever heard about this kind of problem?
the phone is fully stock and has been bought in august...
thanks for helping
Do you solve it?
I have the same problem, sometimes the audio sound scratched, in little parts ,unintelligible sometimes I solve with the putting 3/4 times the audio jack usbC sometimes restarting, and sometimes repair by it self. I don't understand how this happen and how to solve it. Restarting /formating resolve partially, and the problem appear again.
Hi,
I faced similar issue too. But as a different an addition, my phone has same noise on voice calls too. The noise on phone calls disappear when I used earphone instead ear speaker.
The metalic noise is starts when I touch an icon on the screen in order to start an application. It's vanish when the application starts properly.
Is there anyone faced this issue too?
atillaca said:
Hi,
I faced similar issue too. But as a different an addition, my phone has same noise on voice calls too. The noise on phone calls disappear when I used earphone instead ear speaker.
The metalic noise is starts when I touch an icon on the screen in order to start an application. It's vanish when the application starts properly.
Is there anyone faced this issue too?
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Click to collapse
in my case not work headphones. After i change Miui and install Kali linux and back my headphones dosnt work with any headphones.
Finally I noticed by accident (in my case) the problem solve when I push not so hard the upper left corner, and this solution fix instantly the audio issue, and last many months until I put the smartphone in stretchy jeans pockets. That mean maybe it’s bending and moving inside parts or maybe the previous user of my phone dropped (cause i buyed used) or I dropped (I don’t remember phone hard drops) . In this time I don’t want spent money fixing this, so I still using fixing in this way. I love this phone
I have exactly the same problem. I already tried to out a replacement speaker in the Mi Mix 2s but that didn't solve the issue. The problem comes from another component. Have you figured out which component this causes?
My root cause is also unknown but might be that the phone dropped.
myvisione said:
I have exactly the same problem. I already tried to out a replacement speaker in the Mi Mix 2s but that didn't solve the issue. The problem comes from another component. Have you figured out which component this causes?
My root cause is also unknown but might be that the phone dropped.
Click to expand...
Click to collapse
What I tried so far.
1. Set phone to factory settings
2. Installed different ROM (Lineage OS 17.1)
3. Replacement speaker.
None of this helped. What I'm wondering is, that everything else works fine. Only sound output is distorted.
Can you help me with that?
can some one help me with a xiaomi mix 2s audio problem audio doesnt work and even with bluetooth devices im not sure if its a software problem
or a hardware