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Phone numbers instead of names in stock HTC messages

I seem to have a weird problem with the Messages app from HTC. Searched all over the internet and XDA and nobody else seems to have reported the issue.
The issue is, if I go into the Messages app, the list shows all contacts names fine. But for some contacts, if I click into them, it shows the message history, but on top where it's supposed to show the name, instead shows their phone number, minus any separators, and a ">" symbol at the end.
Say, for example, a contact in the Messages app is John Doe. I see John Doe in the messages list, then when I click into it, instead of name it goes to, say, 15555555555>, and sometimes the whole thing is just black.
On the bottom where I write reply, the number shows up fine exactly as it's formatted in the actual contact info.
But if I try to reply there, when I click "Send", the keyboard disappears, but the message never gets sent, and this happens no matter how many times I try to reply or type the message again. As long as it's a reply, it doesn't work. But starting a new message to the same contact works just fine, but it's annoying to have to type the whole message, then copy and paste, and start a new message to the contact just to reply.
And it wouldn't be inconsistent formats either. Some numbers I have in both Google and Phone, I can delete all phone numbers except the Google one in the problem contact and issue persists. Some contacts have the number laid out the same way in (xxx) xxx-xxxx as the problem contact, and still works. I can change the problem contacts' phone number format to xxxxxxxxxx or 1xxxxxxxxxx and neither fixes anything.
I've tried pulling the battery, turning off fast boot and pulling battery, restarting, all the same result.
And this ONLY happens with the stock Messages app, all the other SMS apps I downloaded off the Market works just fine.
Any help would be appreciated, it's starting to drive me nuts.
Thanks!

I have noticed something odd about the stock messaging as well. In the text box where you type, some contacts display a phone number in the top of the box, while some do not. I don't know what causes it. I thought it was the way that HTC Sense sync'd to FB, but that didn't change anything.

offdutyninja808 said:
I have noticed something odd about the stock messaging as well. In the text box where you type, some contacts display a phone number in the top of the box, while some do not. I don't know what causes it. I thought it was the way that HTC Sense sync'd to FB, but that didn't change anything.
Click to expand...
Click to collapse
I think it may have something to do with the Select Contact Name option when you edit a contact. Say I have a two phone numbers and an email address for Bob. Once I set "Bob" as the contact name for his entry, that it what appears when I start composing messages to him.
I hope this helps.
Sent from my HTC Sensation 4G using XDA App

I can confirm the issue, so at least you're not the only one. But in my case it went away on its own sometime between temp rooting and unsuccessful over clocking

I posted this a week or so, I don't know if it helped the last person. but I had this EXACT problem and it was unbelievably frustrating when I first got this and after a few days of searching and banging my head against the wall, I found something that worked. This problem arised when I had double contacts from my messaging and I tried to rectify it. Eventually I got it all to work fine.
This is how you solve it (or how I solved mine).
1: Sync everything to Google. Edit the contact list in google (use the automatic duplicate deletion), delete useless contacts etc.
2. Remove contacts from EVERYWHERE. Sim card, phone, uncheck google sync. Your phone should then be completely empty for contacts.
3. Re-sync with google contacts. if you want you can copy it back to the SIM and you shouldn't get doubles. I think I just left it with google only but the end result is I don't have 9 different "danny's" show up when I go to compose new message because I know three of them.

This issue is bugging me too...
After experimenting today I have figured out why it is happening; any contact I have with an email address within the contact details I get the name followed by the mobile number within the HTC stock message app... Any contacts without an email address are fine.
I have experimented by removing an email address from the contact and straight away the said contact will display correctly in the HTC message app.
Unfortunately I have not yet figured out how to have contacts with phone numbers and email addresses display correctly. Real shame as loving my new Sensation... a minor niggle I guess

Tgis has happened to my phone once, but rectified itself with a soft-reset. It hasn't happened again since then. Not much help here, but its definitely not an isolated incident.
Sent from my HTC Sensation 4G using XDA App

Yes, This happened with me too.... But after i synchronised my accounts with my HTC and google contacts.... it was all sorted out...i was just thinking of hard reset.... but i was saved Try it once...

[Q] Why doesn't anyone receive my text messages?

Hey everyone,
ever since I updated from Android Kitkat to the L preview and the final release of Lollipop, I've had an issue with text messaging. I use the google hangouts app to send my text messages, I've verified my number within the Hangouts app and I've also selected it as my default messaging app. So the problem is: whenever I send a text message, the app says it's been sent through sms and money from my prepaid is taken as well, so I know it was actually processed by my carrier. But for some inexplicable reason, no one I text actually receives the message. I've tried to use an alternative app like tetra and the new stock messaging app from google with the same result. I haven't got a clue what could cause this, but because it occured after the update, I'm guessing it could be on the software side.
So has anyone experienced this and knows how to fix this? All answers are appreciated.
(I've a Dutch carrier, Vodafone)
*edit: Calling works fine.
**edit: fix: Make sure the APN of the hangouts app is the same as your phone's, apparently this may differ which causes complications
***edit: it didn't fix it, reverting to 4.4.4 did

Thubs said:
Hey everyone,
ever since I updated from Android Kitkat to the L preview and the final release of Lollipop, I've had an issue with text messaging. I use the google hangouts app to send my text messages, I've verified my number within the Hangouts app and I've also selected it as my default messaging app. So the problem is: whenever I send a text message, the app says it's been sent through sms and money from my prepaid is taken as well, so I know it was actually processed by my carrier. But for some inexplicable reason, no one I text actually receives the message. I've tried to use an alternative app like tetra and the new stock messaging app from google with the same result. I haven't got a clue what could cause this, but because it occured after the update, I'm guessing it could be on the software side.
So has anyone experienced this and knows how to fix this? All answers are appreciated.
(I've a Dutch carrier, Vodafone)
Click to expand...
Click to collapse
check to make sure that your whole apn is correct

Thubs said:
Hey everyone,
ever since I updated from Android Kitkat to the L preview and the final release of Lollipop, I've had an issue with text messaging. I use the google hangouts app to send my text messages, I've verified my number within the Hangouts app and I've also selected it as my default messaging app. So the problem is: whenever I send a text message, the app says it's been sent through sms and money from my prepaid is taken as well, so I know it was actually processed by my carrier. But for some inexplicable reason, no one I text actually receives the message. I've tried to use an alternative app like tetra and the new stock messaging app from google with the same result. I haven't got a clue what could cause this, but because it occured after the update, I'm guessing it could be on the software side.
So has anyone experienced this and knows how to fix this? All answers are appreciated.
(I've a Dutch carrier, Vodafone)
*edit: Calling works fine.
Click to expand...
Click to collapse
Works for me, Dutch T-Mobile.

simms22 said:
check to make sure that your whole apn is correct
Click to expand...
Click to collapse
Alright did that (double checked it with the carrier settings), but all settings were correct. Also I can receive text messages myself and can also call without any problems.

Thubs said:
Alright did that (double checked it with the carrier settings), but all settings were correct. Also I can receive text messages myself and can also call without any problems.
Click to expand...
Click to collapse
This should be Vodafone`s sms center number +31 654 08 81 000. Or else contact Vodafone to ask for some assistence.

gee2012 said:
This should be Vodafone`s sms center number +31 654 08 81 000. Or else contact Vodafone to ask for some assistence.
Click to expand...
Click to collapse
alright, will do, thanks!

I would like to add something new, it is very strange. I swapped my sim card with another person's sim card who also happens to own a nexus 5. When the sim cards were swapped, we were both able to send each other text messages from both phones and sim cards. But the moment I put my sim card back in my phone and sent a message, the other person didn't receive it. It seems like it isn't the phone's fault neither the sim card, but yet it is. I'm extremely confused.

Thubs said:
I would like to add something new, it is very strange. I swapped my sim card with another person's sim card who also happens to own a nexus 5. When the sim cards were swapped, we were both able to send each other text messages from both phones and sim cards. But the moment I put my sim card back in my phone and sent a message, the other person didn't receive it. It seems like it isn't the phone's fault neither the sim card, but yet it is. I'm extremely confused.
Click to expand...
Click to collapse
did you own/use an iphone and use imessage?

simms22 said:
did you own/use an iphone and use imessage?
Click to expand...
Click to collapse
I do own an ipod which had imessage. It wasn't linked to a phone number but it was linked to the same email as my hangouts. However, my sms has worked fine for months on my nexus 5 and I didn't switch to an iphone at any given moment.

Thubs said:
I do own an ipod which had imessage. It wasn't linked to a phone number but it was linked to the same email as my hangouts. However, my sms has worked fine for months on my nexus 5 and I didn't switch to an iphone at any given moment.
Click to expand...
Click to collapse
no idea then

simms22 said:
no idea then
Click to expand...
Click to collapse
Ah I fixed it! Apparently the APN from my phone's settings can differ from the APN of the hangouts app. By default it was onpda.stm.sk.ca instead of live.vodafone.com, I don't know why or how this is possible. Just glad it's fixed, thanks for the help anyway!

They may have blocked you

Alright I found out what the definitive problem is: Android 5.0
When I reverted to stock 4.4.4 I had NO issues whatsoever. But with the L preview and the official release I did have problems. I also tried to update from the stock 4.4.4 to 5.0 but I still couldn't text. Anway I hope it's just a carrier incompatibility thing that will soon be fixed.
If anyone knows how android 5.0 can impact and or can come up with a way to fix this manually, please let me know!

Additional update, I've contacted my Dutch carrier (Vodafone), and they informed me that they will look into it before the OTA update is released.

Thubs said:
Ah I fixed it! Apparently the APN from my phone's settings can differ from the APN of the hangouts app. By default it was onpda.stm.sk.ca instead of live.vodafone.com, I don't know why or how this is possible. Just glad it's fixed, thanks for the help anyway!
Click to expand...
Click to collapse
Is this a lasting fix for you? Would you share your exact APN and SMSC settings?
Thanks,
Willem

zycho42 said:
Is this a lasting fix for you? Would you share your exact APN and SMSC settings?
Thanks,
Willem
Click to expand...
Click to collapse
Nope it wasn't, it seemed lik a fix because I was able to send a message to 1 person but to no one else. So as I said, I'm back on Kitkat which is actually a permanent fix. I've contacted Vodafone about this issue and they said they will resolve it before the OTA comes out. But I can safely presume that you have the same issue? Let me know!
(My apn is exactly the same as here http://forum.portablegear.nl/mobiel-internet-instellingen-vodafone-apn-t7.html)

Thanks. Yes I'm having the same issue. Also tried those APN settings, but it didn't help.

Well I'm not sure weather it works.. Just give a try
In the settings->apps->Hangouts->uninstall updates
and then try sending some messages ...
if that does not then update the app from the playstore again and then try sending...
If still the problem persists then it is your SIM card problem try PORT or alternate SIM CARD .

Have you tried talking to your phone provider? Might be something on their end.

No it is Lollipop + Hangouts. There is a bug in the way it handles non-US texts. Watch the outgoing number and if it changes to +xx where xx is the country code then that is where your problem is. Google Lollipop country code and you should find some info.
It is also the same reason that I can't SMS short codes from Hangouts using Google Voice because it adds a +1. Hangouts on the PC or the GV app work just fine.
Sent from my Nexus 5 using XDA Free mobile app

Contacts not displaying on incoming call

I have an unlocked US variant S6 SM-G920T with Baseband (G920TUEU3COK1).
I have been using it on Tmobile without issues since Cyber Monday.
But now, randomly, when I get a phone call from a contact that is already in the phone, I see the number on the display rather than the contact name. After I either answer or reject or allow to go to voicemail, and then go look at the call log, the contact name is displayed. This is getting annoying as I keep ignoring calls that I would like to take ( and sometimes need to take).
Only thing I've tried is to clear data and clear cache in the contacts app.
Phone is not rooted. Any help is appreciated.
Thanks!

Couple of questions:
1) Is it all contacts, or just some?
2) What type of contacts are they? Phone contacts, Gmail contacts or some other account?

All my contacts are stored in Google. So they were synced when I setup the phone. The issue seems to be random, but more often than not. I tried clearing the data in the phone app as well. No luck.
Thanks.
Update: I have just seen that this issue is for all incoming calls when the phone is in a LOCKED state.
When the call comes through while I am using the phone the contract shows fine with the name.
But still no solution in sight.

Text Message Issues in the US

Just activated my Mate 9 in the US a few hours ago on AT&T. Seems like calls and texts are being sent/received fine. However, when I start a new text, start typing a contact that is in my Contacts (that I synced to the phone via Google), the contact comes up, but when I select it I get an error message: "Invalid Recipient <(732) 283-0192)> He or she will not receive the message", without the quotes. Not sure if it's related, but I am also not seeing all recipients on group texts that I confirmed had multiple recipients that are in my Contacts.
Any ideas?

It's a bug in the SMS messaging stock app. Try installing another like Google Messenger and it'll work

papped said:
It's a bug in the SMS messaging stock app. Try installing another like Google Messenger and it'll work
Click to expand...
Click to collapse
Oh okay, thanks! I actually just installed Chomp SMS and it seems like it's working there, but maybe I'll check out Google Messenger too. Is it better, in your opinion?

swordstool said:
Oh okay, thanks! I actually just installed Chomp SMS and it seems like it's working there, but maybe I'll check out Google Messenger too. Is it better, in your opinion?
Click to expand...
Click to collapse
Textra is really great too

Textra is the best period

opasha said:
Textra is the best period
Click to expand...
Click to collapse
Damn. I just imported like 6 years of texts that I keep transferring from phone to phone with SMS Backup into Chomp. I guess I have to do it again to get them into Textra now =(

swordstool said:
Just activated my Mate 9 in the US a few hours ago on AT&T. Seems like calls and texts are being sent/received fine. However, when I start a new text, start typing a contact that is in my Contacts (that I synced to the phone via Google), the contact comes up, but when I select it I get an error message: "Invalid Recipient <(732) 283-0192)> He or she will not receive the message", without the quotes. Not sure if it's related, but I am also not seeing all recipients on group texts that I confirmed had multiple recipients that are in my Contacts.
Any ideas?
Click to expand...
Click to collapse
I had the same error on my Mate 8 (on att) when i moved to one of the international roms, it was always the number format that caused issue on mine. Ended up downloading an app to make all phone numbers the standard US format

country code. use the number 1 first. it should work

Quizo said:
country code. use the number 1 first. it should work
Click to expand...
Click to collapse
Supposedly it's a bug in the stock SMS app. I'm using Chomp now and no issues. And there's no way I'm changing the country code in every one of my Contacts LOL!

swordstool said:
Supposedly it's a bug in the stock SMS app. I'm using Chomp now and no issues. And there's no way I'm changing the country code in every one of my Contacts LOL!
Click to expand...
Click to collapse
test it out. and see if that fixed that issue. then you would know for sure

Quizo said:
test it out. and see if that fixed that issue. then you would know for sure
Click to expand...
Click to collapse
I know this is late but is this a known bug in all international versions? Or is it just the way the stock app is programmed in all international versions. My brother has this and it works with country code added but is a hassle and wants to know if he should get an exchange or if it'll be the same with the new one.

Another vote for Textra...I'm still using a Mate8, textra is perfect.

having same issue with stock message. tried textra and android mms same result, any other suggestion?

cuti7399 said:
having same issue with stock message. tried textra and android mms same result, any other suggestion?
Click to expand...
Click to collapse
Try Pulse. Works for me on Cricket.

bdcrim said:
Try Pulse. Works for me on Cricket.
Click to expand...
Click to collapse
I used tetra for awhile and I had to change a MMS setting to legacy to make it work.

cuti7399 said:
having same issue with stock message. tried textra and android mms same result, any other suggestion?
Click to expand...
Click to collapse
Mine works fine with ChompSMS.

I tried Pulse but still not working, will give ChompSMS a try. I have tmobile

No SMS/MMS on Verizon

*SOLVED* (See my post #11)
Hello all,
I'm having trouble getting any text on my U12+. I've seen one other case on androidCentral forums but not much of any results. Figure i would chime in and see if anyone else figured this out.

I had this issue as well. I had to go to a Verizon store and get a new sim card, which he activated in my old HTC 10 then put into the U12+. After that the tech suspended my sms service then reactivated and I was good to go. The only issue I have is that I can not receive MMS messages from any 3rd party app, so I am stuck using the stock one.

Call Verizon -- spent 3 minutes with a level 1 technician who re-provisioned the phone for sms & mms. All is working as expected (although the stock messaging system wouldn't send GIFs, but I downloaded Textra and it works fine).

Icculus760 said:
Call Verizon -- spent 3 minutes with a level 1 technician who re-provisioned the phone for sms & mms. All is working as expected (although the stock messaging system wouldn't send GIFs, but I downloaded Textra and it works fine).
Click to expand...
Click to collapse
Are you able to receive mms in Textra? I can send mms and sms in any app, but can only receive mms pictures in Verizon messages
Sent from my HTC U12+ using Tapatalk

Unmoses said:
Are you able to receive mms in Textra? I can send mms and sms in any app, but can only receive mms pictures in Verizon messages
Sent from my HTC U12+ using Tapatalk
Click to expand...
Click to collapse
Soooooooo, it turns out there's an MMS bug with Textra which hasn't been fixed yet. I tried all the suggested steps (clean install, change MMS behavior, modify APN settings, etc) and MMS doesn't work with Textra. I emailed the developers and we'll see what happens.
I then downloaded Pulse and everything works as expected with that app. Not sure about any other third party messaging apps right now.

Icculus760 said:
Soooooooo, it turns out there's an MMS bug with Textra which hasn't been fixed yet. I tried all the suggested steps (clean install, change MMS behavior, modify APN settings, etc) and MMS doesn't work with Textra. I emailed the developers and we'll see what happens.
I then downloaded Pulse and everything works as expected with that app. Not sure about any other third party messaging apps right now.
Click to expand...
Click to collapse
I emailed textra support over the weekend and after running through all the settings, they had me install android messages and that did not work with MMS as well. I tried with a few other 3rd party apps and they came to the conclusion that it is an android Oreo bug and they can't do anything to fix it.

Thanks everyone! I will try the steps mentioned above and report back.

Interestingly enough mms receive works for me on Verizon messages and the default htc text app. It does not work (just receiving pics) in Textra or Android messages. This feels like an OS side issue? I was on the phone with tier 2 support when I first got it and they reprovisioned twice. Then said just use the apps that work lol
Sent from my HTC U12+ using Tapatalk

Hey Guys I have something similar I have a ticket opened with tier 2 but my problem is that I can't get incoming text messages. I can send from the stock app but just no incoming... I factory reset twice, reset network settings twice but still same problem. Also tried the android messages app and Verizon app.

daillcyruz said:
Hey Guys I have something similar I have a ticket opened with tier 2 but my problem is that I can't get incoming text messages. I can send from the stock app but just no incoming... I factory reset twice, reset network settings twice but still same problem. Also tried the android messages app and Verizon app.
Click to expand...
Click to collapse
That's what my issue is. Can send but not receive. Haven't called yet. I'm going to in just a bit. Will report back.

Just got off the phone with Level 2 support. He tried reprogramming the sim card but that didn't work.
BUT he dug deep and did what he called a "CDMA list feature activation"
and then my text and mms started coming through in android messages. also voicemail. apparently that was also affected.
Hope that helps everybody. call support and let them know about this. skip the guess work.

THUNDEROID said:
Just got off the phone with Level 2 support. He tried reprogramming the sim card but that didn't work.
BUT he dug deep and did what he called a "CDMA list feature activation"
and then my text and mms started coming through in android messages. also voicemail. apparently that was also affected.
Hope that helps everybody. call support and let them know about this. skip the guess work.
Click to expand...
Click to collapse
OMG PRAISE the heavens. I called it in and told them exactly that and prest bingo works 100 %

daillcyruz said:
OMG PRAISE the heavens. I called it in and told them exactly that and prest bingo works 100 %
Click to expand...
Click to collapse
Awesome!
Glad it's working for someone else ?

THUNDEROID said:
Just got off the phone with Level 2 support. He tried reprogramming the sim card but that didn't work.
BUT he dug deep and did what he called a "CDMA list feature activation"
and then my text and mms started coming through in android messages. also voicemail. apparently that was also affected.
Hope that helps everybody. call support and let them know about this. skip the guess work.
Click to expand...
Click to collapse
Have you tried using a 3rd part app for texting like Textra to see if it works? I can only use the default stock app but called to see if this would fix anything on my end. Level 2 support told me that the CDMA list feature was already activated and they could not remove it from my account as it was active.

Jarras said:
Have you tried using a 3rd part app for texting like Textra to see if it works? I can only use the default stock app but called to see if this would fix anything on my end. Level 2 support told me that the CDMA list feature was already activated and they could not remove it from my account as it was active.
Click to expand...
Click to collapse
All I use is Android messager and occasionally switch to the stock messenger to send higher quality picture messages. So far everything I've done on Android messager is working.

THUNDEROID said:
All I use is Android messager and occasionally switch to the stock messenger to send higher quality picture messages. So far everything I've done on Android messager is working.
Click to expand...
Click to collapse
Guess I'm stuck with stock, I sent myself a picture with android messenger that timed out and said "Message expired or not available". Very annoying whatever is going on.

Jarras said:
Guess I'm stuck with stock, I sent myself a picture with android messenger that timed out and said "Message expired or not available". Very annoying whatever is going on.
Click to expand...
Click to collapse
Textra developer suggested turning off MMS Auto Retrieve in stock messaging app, rebooting, and trying to do MMS with Textra again. It didn't work for me, but can't hurt you to try it with android messenger. Even with Textra MMS timeout issues, Pulse is working perfectly for me. Maybe give that app a shot? YMMV ... just throwing out some ideas for you.

Icculus760 said:
Textra developer suggested turning off MMS Auto Retrieve in stock messaging app, rebooting, and trying to do MMS with Textra again. It didn't work for me, but can't hurt you to try it with android messenger. Even with Textra MMS timeout issues, Pulse is working perfectly for me. Maybe give that app a shot? YMMV ... just throwing out some ideas for you.
Click to expand...
Click to collapse
Just tried it, no go as well. Funny thing is, i froze the stock messages with titanium as well, but it thawed itself on reboot. I'll give Pulse a try, does it compress images sent?

Jarras said:
Just tried it, no go as well. Funny thing is, i froze the stock messages with titanium as well, but it thawed itself on reboot. I'll give Pulse a try, does it compress images sent?
Click to expand...
Click to collapse
Not 100% sure about compression, but there didn't seem to be any loss in quality when I texted pictures or animated GIFs to myself

Icculus760 said:
Not 100% sure about compression, but there didn't seem to be any loss in quality when I texted pictures or animated GIFs to myself
Click to expand...
Click to collapse
Pulse works great, wonder why other apps are having issues. Thanks for the recommendation!