Sending Nexus in for repairs? - Nexus S Q&A, Help & Troubleshooting

Ok I'm sending my phone to Samsung but it is rooted and has a ICS rom on it. I's being sent in because the power button is broke do you guys think I need to unroot and lock the boot? Or will they not care its only a hardware issue? If they void my warranty do I have to pay to get it fixed? thanks

Yes, unroot. They won't work on it for free. You will have to pay repair fees. IDK how much.

Rblacula said:
Yes, unroot. They won't work on it for free. You will have to pay repair fees. IDK how much.
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I am under warenty.

When unlocking the bootloader didn't it say "your warranty is now void"?
Sent from my Nexus S using xda premium

flodb113 said:
When unlocking the bootloader didn't it say "your warranty is now void"?
Sent from my Nexus S using xda premium
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Click to collapse
I'm hearing stories about people rooting their phones and sending them to samsung with no problems.

Darrien13 said:
I'm hearing stories about people rooting their phones and sending them to samsung with no problems.
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Click to collapse
Indeed, I also saw some posts of people saying that. I haven't asked if they paid something or not. Or what their exact situation is. Try asking someone who sent their rooted phone to samsung, maybe they can help.
Sent from my Nexus S using xda premium

Darrien13 said:
I am under warenty.
Click to expand...
Click to collapse
Your did read the "your warranty is now void" message right?
That statement means your warranty is now void, you can can try to get it repaired for free but don't ***** and whine if they refuse to honor you now VOID warranty

its chill as long as you unroot the phone and relock your bootloader. I have done it. And i got repaired under warranty, they din't even know that it had been rooted.

i agree, i wouldn't take the risk. take a nandroid, back it up to PC (for safety), flash back to full stock and lock your bootloader. when you get it back, unlock, flash recovery and flash your nandroid back.

Yep, i know someone who didn't and he paid all the repair ...

Darrien13 said:
I'm hearing stories about people rooting their phones and sending them to samsung with no problems.
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Click to collapse
Well if they are in a good mood or technicians who don't care...
I dont think you should unroot. But if you can get it back to stock and unroot it, do it. Better safe than sorry...
about unlocking the bootloader? Well warranty is void. You can better hope they dont notice. or if they do notice it hope they dont care
You have to get it repaired anyway.

Related

IMEI changed

I have a samsung galaxy r[gt-i9103]...had rooted it...but then after a couple of months of rooting the network suddenly vanished. the android version i currently have is 2.3.4 and kernel version is [email protected] 142 #3..the imei has changed to 004999010640000 which is not the imei number i am supposed to have. tried a lot of things but got no where close to getting it back. decided to take to the samsung guys..any idea as to how much would it cost me to get it repaired considering the fact they will know my phone is rooted?
pulley06 said:
I have a samsung galaxy r[gt-i9103]...had rooted it...but then after a couple of months of rooting the network suddenly vanished. the android version i currently have is 2.3.4 and kernel version is [email protected] 142 #3..the imei has changed to 004999010640000 which is not the imei number i am supposed to have. tried a lot of things but got no where close to getting it back. decided to take to the samsung guys..any idea as to how much would it cost me to get it repaired considering the fact they will know my phone is rooted?
Click to expand...
Click to collapse
AFAIK, d moment they know that d fone is rooted, u have void d warranty...
Sent from my GT-I9103 using XDA
pulley06 said:
I have a samsung galaxy r[gt-i9103]...had rooted it...but then after a couple of months of rooting the network suddenly vanished. the android version i currently have is 2.3.4 and kernel version is [email protected] 142 #3..the imei has changed to 004999010640000 which is not the imei number i am supposed to have. tried a lot of things but got no where close to getting it back. decided to take to the samsung guys..any idea as to how much would it cost me to get it repaired considering the fact they will know my phone is rooted?
Click to expand...
Click to collapse
did u make nandroid backup before rooting ur device?
Sent from my GT-I9103 using xda premium
have you taken EFS folder backup.. if not before going to service center flash stock firmware of your country and do factory reset, so that they will not know you have rooted your device..
pulley06 said:
I have a samsung galaxy r[gt-i9103]...had rooted it...but then after a couple of months of rooting the network suddenly vanished. the android version i currently have is 2.3.4 and kernel version is [email protected] 142 #3..the imei has changed to 004999010640000 which is not the imei number i am supposed to have. tried a lot of things but got no where close to getting it back. decided to take to the samsung guys..any idea as to how much would it cost me to get it repaired considering the fact they will know my phone is rooted?
Click to expand...
Click to collapse
I think he has already given it for servicing, but I'm not sure of the cost of getting a phone repaired by ssc (samsung service centre) , normally through some contacts we just have to pay rs1000 and the ssc ppl close one eye and repair the phone as though its under warranty.
Sent from my GT-I9103 using XDA
vipul12389mehta said:
AFAIK, d moment they know that d fone is rooted, u have void d warranty...
Sent from my GT-I9103 using XDA
Click to expand...
Click to collapse
rajatsharma23 said:
did u make nandroid backup before rooting ur device?
Sent from my GT-I9103 using xda premium
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mj.vikram said:
have you taken EFS folder backup.. if not before going to service center flash stock firmware of your country and do factory reset, so that they will not know you have rooted your device..
Click to expand...
Click to collapse
vbz89 said:
I think he has already given it for servicing, but I'm not sure of the cost of getting a phone repaired by csc, normally through some contacts we just have to pay rs1000 and the csc ppl close one eye and repair the phone as though its under warranty.
Sent from my GT-I9103 using XDA
Click to expand...
Click to collapse
I did not take a nandroid backup or the back up of the efs file...stupid of me not to read everything complete...and i havent given it yet..i am planning to give it to the samsung people...also i would like to know they do not check the binary counter ? and i know the minute you root your warranty gets voided..
vbz89 said:
I think he has already given it for servicing, but I'm not sure of the cost of getting a phone repaired by csc, normally through some contacts we just have to pay rs1000 and the csc ppl close one eye and repair the phone as though its under warranty.
Sent from my GT-I9103 using XDA
Click to expand...
Click to collapse
what exactly is CSC ?
Sorry for the typo, I meant ssc (samsung service centre)
I have seen rooted devices getting repaired under warranty by the samsung service centre in my city. But the owners of the phone just had to pay a little overhead
Hope you get your device repaired soon
i have same problem ........
but my when i checked my imei it says unknown , now i have nandroid back up it can restore the efs folder .......... i have restore the stock indian rom and i want to know about how much time and cost get to restore my imei through samsung service.............
amar1548 said:
but my when i checked my imei it says unknown , now i have nandroid back up it can restore the efs folder .......... i have restore the stock indian rom and i want to know about how much time and cost get to restore my imei through samsung service.............
Click to expand...
Click to collapse
if u have warranty they will repair it for free, approx they will take 1~2 days in this as this is only a software issue.
xlm13x said:
if u have warranty they will repair it for free, approx they will take 1~2 days in this as this is only a software issue.
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Click to collapse
i have warranty but somewhere i read that most of the time correpted imei can not be restored
and also buddy please tell me this method will work for galaxy r or not. http://forum.xda-developers.com/showthread.php?t=1264021
amar1548 said:
i have warranty but somewhere i read that most of the time correpted imei can not be restored
and also buddy please tell me this method will work for galaxy r or not. http://forum.xda-developers.com/showthread.php?t=1264021
Click to expand...
Click to collapse
if u have stock efs folder u can give it a try i m not sure it will work or not.
and about ssc they will fix it for free, just flash indian stock rom, reset counter and if possible format data so that they cant find traces of recovery or other apps which need root.
just claim that u were using ur phone and it restarted and boom ur networks gone, they will easily believe this and repair it for free. dont ever mention that u have messed with phone by rooting and flashing custom stuff. dont forget to take copy of bill with u
vbz89 said:
Sorry for the typo, I meant ssc (samsung service centre)
I have seen rooted devices getting repaired under warranty by the samsung service centre in my city. But the owners of the phone just had to pay a little overhead
Hope you get your device repaired soon
Click to expand...
Click to collapse
Any idea as to how much would I need to shell out for that?
xlm13x said:
if u have stock efs folder u can give it a try i m not sure it will work or not.
and about ssc they will fix it for free, just flash indian stock rom, reset counter and if possible format data so that they cant find traces of recovery or other apps which need root.
just claim that u were using ur phone and it restarted and boom ur networks gone, they will easily believe this and repair it for free. dont ever mention that u have messed with phone by rooting and flashing custom stuff. dont forget to take copy of bill with u
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Click to collapse
Resetting the counter is essential right?
pulley06 said:
Resetting the counter is essential right?
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Click to collapse
Yes. If u wont reset they will tell u u have flashed unofficial stuff on ur phone and that voids warranty.
(usualy in ssc they write on notice board that flashing custom roms or rooting voids ur warranty)
Sent from my GT-I9103 using Tapatalk 2
xlm13x said:
Yes. If u wont reset they will tell u u have flashed unofficial stuff on ur phone and that voids warranty.
(usualy in ssc they write on notice board that flashing custom roms or rooting voids ur warranty)
Sent from my GT-I9103 using Tapatalk 2
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Click to collapse
even in worse case scenario that i am unable to get a jig and reset it they will repair it outside warranty and charge me right ? and any idea as to how much would they charge?
pulley06 said:
even in worse case scenario that i am unable to get a jig and reset it they will repair it outside warranty and charge me right ? and any idea as to how much would they charge?
Click to expand...
Click to collapse
if u goto ssc with rooted or counter increased device they will declare that ur device no longer in warranty and all future problems will be chargeable too.
why u cant get jig? if u have cc related issue than use this thread, many peoples are sharing their jig.
http://forum.xda-developers.com/showthread.php?t=1495867
what is ur location?
just gave the phone to ssc.....
they said that it will take 1-2 weeks to repair my phone's imei............
what ssc said?
amar1548 said:
they said that it will take 1-2 weeks to repair my phone's imei............
Click to expand...
Click to collapse
if you didn't reset the counter.they may charge you...and i-2 weeks to repair is unacceptable dude.
amar1548 said:
they said that it will take 1-2 weeks to repair my phone's imei............
Click to expand...
Click to collapse
What explanation did you give for your IMEI which had vanished ?
And did he buy it ?

Custom Roms & Phone Carrier Contract

Hey folks,
Sorry if this has been posted before (searched, couldn't find anything) but...
Was just wondering, I'd like to flash a custom ROM on my gfs phone, but don't know if it will affect her Warranty/Contract.
If she needs to take the phone in to upgrade (as she can do after the year) will they cancel her contract or anything?
She's with Vodaphone if that makes a difference.
Dallby said:
Hey folks,
Sorry if this has been posted before (searched, couldn't find anything) but...
Was just wondering, I'd like to flash a custom ROM on my gfs phone, but don't know if it will affect her Warranty/Contract.
If she needs to take the phone in to upgrade (as she can do after the year) will they cancel her contract or anything?
She's with Vodaphone if that makes a difference.
Click to expand...
Click to collapse
if you flash a custom rom then yes it will void her warranty. HOWEVER, XDA probualy has a way to return to stock should you ever need to (i.e. return phone for warranty or upgrade etc.) Search the fourms in your phone specific area to see if they have a 'return to stock' thread.
preferiti said:
if you flash a custom rom then yes it will void her warranty. HOWEVER, XDA probualy has a way to return to stock should you ever need to (i.e. return phone for warranty or upgrade etc.) Search the fourms in your phone specific area to see if they have a 'return to stock' thread.
Click to expand...
Click to collapse
Yep, and they will NEVER cancel her contract as it loses them money. Lol.
The worst thing that can happen is if you break it and you need to send it in for warranty, they won't help you. But like the quoted poster said, there are ways to revert back to stock.
Sent from my MB508 using xda premium
Thanks for the replies guys!
That's cool. I'll probably see about rooting her phone then.
If they did find out that I had rooted the phone, do you reckon they would still upgrade her after the year? I suppose they would, because if they wouldn't upgrade her she would just cancel her contract and go with another provider and they don't want that! :laugh:

Will just unrooting guarantee your warrantee?

Is all you need to guarantee the success of a warranty to unroot the phone after rooting it (and flashing a ROM)? Some friends tell me that running an app called Triangle away is needed and also locking bootloader is also required. Is this true, and if so, would there be anything else I'd need to do if I rooted my phone and wanted to claim it back? Sorry but If you can't root and claim back your phone, it seems like an extremely risky move to make..
Thanks
serioushelpinneed said:
Is all you need to guarantee the success of a warranty to unroot the phone after rooting it (and flashing a ROM)? Some friends tell me that running an app called Triangle away is needed and also locking bootloader is also required. Is this true, and if so, would there be anything else I'd need to do if I rooted my phone and wanted to claim it back? Sorry but If you can't root and claim back your phone, it seems like an extremely risky move to make..
Thanks
Click to expand...
Click to collapse
If you want to claim your warranty/unroot completely after unlocking bootloader and rooting then watch this video for complete guide ....
Sent from my Nexus 5 using Tapatalk
serioushelpinneed said:
Is all you need to guarantee the success of a warranty to unroot the phone after rooting it (and flashing a ROM)? Some friends tell me that running an app called Triangle away is needed and also locking bootloader is also required. Is this true, and if so, would there be anything else I'd need to do if I rooted my phone and wanted to claim it back? Sorry but If you can't root and claim back your phone, it seems like an extremely risky move to make..
Thanks
Click to expand...
Click to collapse
Triangle Away is for Samsung devices bro. Look here to return to stock http://forum.xda-developers.com/showthread.php?t=2513701.
Sent from my Nexus 5 using XDA Premium 4 mobile app
gee2012 said:
Triangle Away is for Samsung devices bro. Look here to return to stock http://forum.xda-developers.com/showthread.php?t=2513701.
Sent from my Nexus 5 using XDA Premium 4 mobile app
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Click to collapse
I am not a smart man. So all I need to do is follow the guide then I'd be ready?
Thanks!
serioushelpinneed said:
I am not a smart man. So all I need to do is follow the guide then I'd be ready?
Thanks!
Click to expand...
Click to collapse
Yes, basicaly you have to flash the latest 4.4.2 factory image and after that relock the bootloader and reset the tampered flag. Read the OP of the link serveral times so you understand what to do. You will also need adb (android-sdk platform-tools) for this if you haven`t installed it allready.
Link for adb download http://dl.google.com/android/android-sdk_r22.3-windows.zip and here is a link to set it up on your pc http://www.redmondpie.com/how-to-set-up-android-adb-and-fastboot-on-windows-tutorial/. Good luck
gee2012 said:
Yes, basicaly you have to flash the latest 4.4.2 factory image and after that relock the bootloader and reset the tampered flag. Read the OP of the link serveral times so you understand what to do. You will also need adb (android-sdk platform-tools) for this if you haven`t installed it allready.
and here is a link to set it up on your pc Good luck
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Click to collapse
A million thanks friend!
serioushelpinneed said:
A million thanks friend!
Click to expand...
Click to collapse
Welcome bro, thats whats XDA is all about
serioushelpinneed said:
I am not a smart man.
Click to expand...
Click to collapse
Asking questions about what you don't understand rather than jumping into the unknown makes you a smart man in my book.
Sent from my Nexus 5 using Tapatalk
rootSU said:
Asking questions about what you don't understand rather than jumping into the unknown makes you a smart man in my book.
Sent from my Nexus 5 using Tapatalk
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Wise words
Sent from my Nexus 5 using Tapatalk

[Q] Back to Verizon

I was recently informed that I might be able to get into the Edge Program with Verizon and have run into a dilemma. I am obviously rooted and cannot return my phone to my phone as is but if I am accepted into the program I will most likely have to trade my S3 in for whatever other phone I want. I have found other topics but haven't really gotten an updated answer. I need to flash my phone back to stock so I can potentially return it but all of these other rest guides don't tell me how to get the 4.3 update that the GS3 officially comes with if you were to buy it today from Verizon. Any help here?
roghitmanx47 said:
I was recently informed that I might be able to get into the Edge Program with Verizon and have run into a dilemma. I am obviously rooted and cannot return my phone to my phone as is but if I am accepted into the program I will most likely have to trade my S3 in for whatever other phone I want. I have found other topics but haven't really gotten an updated answer. I need to flash my phone back to stock so I can potentially return it but all of these other rest guides don't tell me how to get the 4.3 update that the GS3 officially comes with if you were to buy it today from Verizon. Any help here?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2586319
Sent from my SCH-I535 using Tapatalk 2
BadUsername said:
http://forum.xda-developers.com/showthread.php?t=2586319
Sent from my SCH-I535 using Tapatalk 2
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Click to collapse
But what if I am ineligible for the Edge and want to return back to root? This is telling me my bootloader will then be locked forever.
roghitmanx47 said:
But what if I am ineligible for the Edge and want to return back to root? This is telling me my bootloader will then be locked forever.
Click to expand...
Click to collapse
You asked how to get to 4.3 as of it were Ota'd by Verizon, that's the 4.3 update.
You can reroot but you can't unlock the bootloader, you should make sure you're eligible first before you flash that.
Sent from my SCH-I535 using Tapatalk 2
BadUsername said:
You asked how to get to 4.3 as of it were Ota'd by Verizon, that's the 4.3 update.
You can reroot but you can't unlock the bootloader, you should make sure you're eligible first before you flash that.
Sent from my SCH-I535 using Tapatalk 2
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Click to collapse
Ok sounds good, thank you! Another quick question though, is there even a point to re-rooting but having a locked bootloader? Or is rooting again useless after that?
roghitmanx47 said:
Ok sounds good, thank you! Another quick question though, is there even a point to re-rooting but having a locked bootloader? Or is rooting again useless after that?
Click to expand...
Click to collapse
You still have options, If you want to know everything about the update and what you can do with it Check out the sticky in the development section.
Sent from my SCH-I535 using Tapatalk 2
Ok! Thank you very much!

Return policy?

Anyone know if returning to stock is good enough for returning the device? Does Knox have to be reset?
Tmobile doesn't blink an eye at any phone being modified when returning
Sent from my SM-N920T using Tapatalk
Texus915 said:
Tmobile doesn't blink an eye at any phone being modified when returning
Sent from my SM-N920T using Tapatalk
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Click to collapse
So then what is the big deal when it comes to Knox being tripped and what not? Is that for warranty purposes for Samsung?
I honestly don't know, never have I sent a phone into samsung
Sent from my SM-N920T using Tapatalk
stevew84 said:
Anyone know if returning to stock is good enough for returning the device? Does Knox have to be reset?
Click to expand...
Click to collapse
Odin back to stock will do the trick, I've turned in a few Samsung phones with knox tripped for warranty and JOD. No issue at all
Awesome, thanks for the help.
T-Mobile doesn't check to see if Knox has been tripped. Just flash it back to stock and your good to go. Only time you may have to worry about Knox is when sending it to Samsung for a warranty issue.
stevew84 said:
Anyone know if returning to stock is good enough for returning the device? Does Knox have to be reset?
Click to expand...
Click to collapse
T-Mobile doesn't care, but just to let you know, Knox can't just be reset.
Tiffany84 said:
T-Mobile doesn't check to see if Knox has been tripped. Just flash it back to stock and your good to go. Only time you may have to worry about Knox is when sending it to Samsung for a warranty issue.
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Click to collapse
my store does...in hawaii

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