Related
(service is AT&T)
When I bought my phone, I got full warranty on it (been paying $5 for it monthly)
Its all scratched up and now I want to return it for a new phone or a refurbished one. My current phone has been flashed with a new ROM, which was against the warranty policy.
Has anyone returned a phone like this for warranty after flashing back the original software/ROM? Were they able to find out?
Also, would it be easier if I just threw my phone into the lake and just asked them for a replacement? (I'm fully insured)
flash it back to the original rom.
and restore the SPL
and.. you should be all set.. you do need a good reason to have it fixed...
I can't just say that it's been banged up and has scratches? And that I've been paying $5/monthly for this?
Also, what would happen if I said I lost it,and they send me a replacement raphael, and ended up finding my orginal one under my bed. would they be able to find out that I still have my old one?
banged up and scratched is a normal thing. unless there is something broken in some way shape and form, then you can use that warranty. that's like saying the manufacturer have to give you a new car if your car has a scratch from daily use.
dunno what you can do if you say it's lost, but your phone does has an IMEI which is a very unique and if it ever connects, they can technically make an inquiry...and you might get charged for the price of the full phone. (only a possibility, but don't leave it to chance) Live with the scratches and next time, get yourself something like Bodyguardz or invisible armor...
theomni said:
I can't just say that it's been banged up and has scratches? And that I've been paying $5/monthly for this?
Also, what would happen if I said I lost it,and they send me a replacement raphael, and ended up finding my orginal one under my bed. would they be able to find out that I still have my old one?
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Click to collapse
Wear and tear is not something that's covered under the $5 a month insurance plan.
If you tell them you lost it (and that acutally DID happen to me) they'll bill you the $125 dedcutable on your next bill - and they didn't replace the SD card mine came with either (they did send me a SIM card and another wall charger though).
Once you've lost the phone, that flag the unit so it won't work anymore and yes they will find out you still have it if you try to use it by putting yer new SIM chip in it. Plus techically this is considered 'insurance fraud' which is a crime you can get in a LOT of trouble for. There was an article I read about 2 weeks ago that said these companies are now keeping an eye on forums like this one trying to catch people doing such things. I suspect if everyone was honest we'd be paying $1 a month instead of $5...
Anyway - I know you can buy replacement screens pretty cheap - heck of a lot cheaper than the $125 deductable as matter of fact.
I really want to get this thing replaced. What if I accidentally drop this on my driveway and run it over with my car. WIll they still charge me anything extra? This phone has plently scratches on the screen that it becomes annoying to use the touch screen. Also, the face plate over the home, back, call send and end buttons is coming off, and the sliding mechanism has become a bit herky jerky.
So I guess whatever happens, I will have to pay up to get it replaced or fixed, despite their "fully insured" that I'm paying?
you need a probably cause to have it replaced... not just suddenly a car ran over it. trust me.
theomni said:
I really want to get this thing replaced. What if I accidentally drop this on my driveway and run it over with my car. WIll they still charge me anything extra? This phone has plently scratches on the screen that it becomes annoying to use the touch screen. Also, the face plate over the home, back, call send and end buttons is coming off, and the sliding mechanism has become a bit herky jerky.
So I guess whatever happens, I will have to pay up to get it replaced or fixed, despite their "fully insured" that I'm paying?
Click to expand...
Click to collapse
Like I said - even if they replace the phone it's still going to cost you $125 for the deductable. Just spend 30 bucks and order a new screen and face plate.
Well I'm guessing the liquid went into crucial parts and the label turned red. I don't know what exactly happened. I installed Invisible Shield about 7 times and I've not had a problem.
It's not even booting. Well I think it is booting because the phone turns really heated after awhile but nothing displays on the screen nor the button lights.
It has not been over 30 days but it's past 14 days so I'm not sure what I can do.
1) Would I be able to buy the black tie plan?
2) Should I call Samsung? How much would it cost to get a replacement device?
3) Ask T-Mobile if I could get my 2 yr contract terminated and re-sign?
Please help me out...
johnkim0011 said:
Well I'm guessing the liquid went into crucial parts and the label turned red. I don't know what exactly happened. I installed Invisible Shield about 7 times and I've not had a problem.
It's not even booting. Well I think it is booting because the phone turns really heated after awhile but nothing displays on the screen nor the button lights.
It has not been over 30 days but it's past 14 days so I'm not sure what I can do.
1) Would I be able to buy the black tie plan?
2) Should I call Samsung? How much would it cost to get a replacement device?
3) Ask T-Mobile if I could get my 2 yr contract terminated and re-sign?
Please help me out...
Click to expand...
Click to collapse
1) You can still get the black tie protection, yes. Do it over the phone though.
2) In the future, if you get liquid on your phone...
DO NOT TURN IT ON
Immediately remove the battery and place the phone in a bag of rice for about 3 days. When you turn it on with liquid inside you'll fry all the circuits and you'll be SOL.
3) Don't do that. Just get the black tie over the phone or bring the receipt only into the store, wait a few hours then bring the phone in (only if you had to go into the store, if you do it over the phone go right into the store).
kenvan19 said:
1) You can still get the black tie protection, yes. Do it over the phone though.
2) In the future, if you get liquid on your phone...
DO NOT TURN IT ON
Immediately remove the battery and place the phone in a bag of rice for about 3 days. When you turn it on with liquid inside you'll fry all the circuits and you'll be SOL.
3) Don't do that. Just get the black tie over the phone or bring the receipt only into the store, wait a few hours then bring the phone in (only if you had to go into the store, if you do it over the phone go right into the store).
Click to expand...
Click to collapse
Thanks for the reply. I took it to the Best Buy store and the rep said they won't let me purchase the tie plan.
But I guess I can purchase over the phone?? I brought the Black-Tie pamphlet on the day I purchased my phone. So do I call 1-800-GEEKSQUAD and provide information on my phone?
It says 'Accidental Damage From Handling'
If you drop or spill on your mobile phone in the course of normal use, we'll cover the cost of your repair.
What does 'normal use' mean in this case? Would my case be normal?
If I take it to the local Best Buy after I sign up for the plan over the phone, would I get the new Nexus S at the spot or they send my Nexus S to mainland which I guess would take much longer?
johnkim0011 said:
Thanks for the reply. I took it to the Best Buy store and the rep said they won't let me purchase the tie plan.
But I guess I can purchase over the phone?? I brought the Black-Tie pamphlet on the day I purchased my phone. So do I call 1-800-GEEKSQUAD and provide information on my phone?
If I take it to the local Best Buy after I sign up for the plan over the phone, would I get the new Nexus S at the spot or they send my Nexus S to mainland which I guess would take much longer?
Click to expand...
Click to collapse
If you're within the 30 days they generally replace it on the spot but sometimes they send you a new one. It shouldn't take too long. I used to work at Best Buy so here are a few ways you can game their system. You should be able to purchase the protection over the phone, but if not take only the receipt to a best buy and go immediately to the customer service desk tell them you bought the phone and decided after all that the black tie would be a good idea and pay for it. While they're doing everything try to make small talk and find out when the person who is helping either started work that day or when they get off. If you find out they opened, that means they'll be off work around 4 or 5 and come back after then, if they tell you when they're off just come back after that point.
kenvan19 said:
If you're within the 30 days they generally replace it on the spot but sometimes they send you a new one. It shouldn't take too long. I used to work at Best Buy so here are a few ways you can game their system. You should be able to purchase the protection over the phone, but if not take only the receipt to a best buy and go immediately to the customer service desk tell them you bought the phone and decided after all that the black tie would be a good idea and pay for it. While they're doing everything try to make small talk and find out when the person who is helping either started work that day or when they get off. If you find out they opened, that means they'll be off work around 4 or 5 and come back after then, if they tell you when they're off just come back after that point.
Click to expand...
Click to collapse
So on the phone, I would provide basic information such as my personal information, IMEI, purchase date etc..? As long as I purchase the plan before 30th days, I could take the phone on anytime right?
Would you recommend having them install Invisible Shield? I don't want to ever use another wet application protector..
johnkim0011 said:
So on the phone, I would provide basic information such as my personal information, IMEI, purchase date etc..? As long as I purchase the plan before 30th days, I could take the phone on anytime right?
Would you recommend having them install Invisible Shield? I don't want to ever use another wet application protector..
Click to expand...
Click to collapse
Nah the invisible shields suck. I use Ghost Armor and I go to one of their kiosks to have them install it so they guarantee it. You can see if their is a kiosk near you here.
kenvan19 said:
Nah the invisible shields suck. I use Ghost Armor and I go to one of their kiosks to have them install it so they guarantee it. You can see if their is a kiosk near you here.
Click to expand...
Click to collapse
I read the thread about Ghost Armor but I'm afraid it's not available in my state.
johnkim0011 said:
I read the thread about Ghost Armor but I'm afraid it's not available in my state.
Click to expand...
Click to collapse
Ah, well then I'm not sure. I do recommend one but I'd read the thread about screen protectors in the accessories section because the zagg invisible shield ones are horrible.
kenvan19 said:
Ah, well then I'm not sure. I do recommend one but I'd read the thread about screen protectors in the accessories section because the zagg invisible shield ones are horrible.
Click to expand...
Click to collapse
I talked to them over the phone but they said I would have to take the phone over to the store for them to see..... would this be because I met a bad rep or is this a changed rule perhaps?
johnkim0011 said:
I talked to them over the phone but they said I would have to take the phone over to the store for them to see..... would this be because I met a bad rep or is this a changed rule perhaps?
Click to expand...
Click to collapse
Its possible you can't get it over the phone. I'd say just go in with the phone off and don't turn it on just bring in your receipt.
I guess I'll try that, if not I'm just going to get unlocked for $529. I'm paying $30 data plan barely used 30 mb this month..
I called them again and they said the same, so I suppose that is the rule.
johnkim0011 said:
So on the phone, I would provide basic information such as my personal information, IMEI, purchase date etc..? As long as I purchase the plan before 30th days, I could take the phone on anytime right?
Would you recommend having them install Invisible Shield? I don't want to ever use another wet application protector..
Click to expand...
Click to collapse
Invisible shield is too residuey for me.
Sent from my Nexus S using XDA App
Wetness
johnkim0011 said:
Well I'm guessing the liquid went into crucial parts and the label turned red. I don't know what exactly happened. I installed Invisible Shield about 7 times and I've not had a problem.
It's not even booting. Well I think it is booting because the phone turns really heated after awhile but nothing displays on the screen nor the button lights.
It has not been over 30 days but it's past 14 days so I'm not sure what I can do.
1) Would I be able to buy the black tie plan?
2) Should I call Samsung? How much would it cost to get a replacement device?
3) Ask T-Mobile if I could get my 2 yr contract terminated and re-sign?
Please help me out...
Click to expand...
Click to collapse
Putting it in rice works, I washed my nexus one for 30 minutes and it still works today after sitting in rice for a few days
I sold the phone on eBay. I will buy unlocked Nexus S tonight.
Do you think I should just get Black Tie-In for at least this month and maybe next few in case?
So if I had the black-tie in plan, issue like this would've been covered despite being accidental right?
I guess this will be my last Invisible Shield. I thought I was pretty good at it after doing it successfully for 6-7 times in the past.
I ordered SGP screen protectors.
http://www.sgpstore.com/cell-phone/...y-protector-set-incredible-shield-series.html
isnt the first 30 days free of the best buy insurance so just return it. guy was telling me that when people go to sell their phone they stomp on their phone and get it replaced and i think they also cover water damage and no deductable
lorijuan1024 said:
isnt the first 30 days free of the best buy insurance so just return it. guy was telling me that when people go to sell their phone they stomp on their phone and get it replaced and i think they also cover water damage and no deductable
Click to expand...
Click to collapse
I didn't purchase the insurance so yea... I'm thinking of purchasing the tie-in for another NS though. Maybe for first few months.
Actually soaking it in high lvl rubbing alchohal is better then rice but take it from soaking for. A few hours and set it in fans breeze over night and it should be ok...
Sent from my T-Mobile G2 using XDA App
johnkim0011 said:
I'm guessing the liquid went into crucial parts and the label turned red.
Click to expand...
Click to collapse
Where is the liquid damage indicator that you mentioned would turned red?
Sent from my Nexus S using XDA App
dplate07 said:
Where is the liquid damage indicator that you mentioned would turned red?
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
You should see a white square when you take off the battery.
I purchased the unlocked version tonight. It says 2.3.1 but when I go to settings -> system update, it's up to date. Is this normal? Otherwise, it seems like it's all good.
I remember I received OTA notification for 2.3.2 soon when I purchased my first Nexus S back in early February.
Edit: I installed 2.3.3 manually.
Ok so heres my situation... I bought the inspire from best buy about 20 days ago on an upgrade, I decided to not get their black tie plan because I did not cause any physical damage to my old captivate so I thought I would be alright to pass on it this time. Until today that is... I had the phone in my back pocket and when I sat down I must have applied some extra pressure to the front and in result the screen in mostly shattered.
So I have decided to come to you guys in search for a few solutions. I noticed that you can add the black tie on up to 30 days from the purchase of your phone but I am doubting whether or not I could convince them to put it on my phone even though the phone is already broken but I was wondering if anyone here has ever had any luck getting this plan on after the damage had been done?
I would hate to think the best buy would really be so ignorant as to make me keep a phone with a shattered screen for the remaining 2 years that is on my contract (granted it is my fault it broke), I would like to think they would help someone in my position out to keep me happy and wanting to return back to their stores.
If there is no chance for this, then what would you guys recommend I do to get this fixed for as little cost as possible.
THANKS!
I just took a captivate that wouldn't turn on and they replaced it with an inspire. So I think they're pretty good about exchanging phones. Unless I just got lucky haha
Sent from my Desire HD using XDA Premium App
The way these employees can be,especially at bestbuy,seems unlikely. But give it a shot hello y not
Sent from my Desire HD using XDA App
Neathawk49 said:
Ok so heres my situation... I bought the inspire from best buy about 20 days ago on an upgrade, I decided to not get their black tie plan because I did not cause any physical damage to my old captivate so I thought I would be alright to pass on it this time. Until today that is... I had the phone in my back pocket and when I sat down I must have applied some extra pressure to the front and in result the screen in mostly shattered.
So I have decided to come to you guys in search for a few solutions. I noticed that you can add the black tie on up to 30 days from the purchase of your phone but I am doubting whether or not I could convince them to put it on my phone even though the phone is already broken but I was wondering if anyone here has ever had any luck getting this plan on after the damage had been done?
I would hate to think the best buy would really be so ignorant as to make me keep a phone with a shattered screen for the remaining 2 years that is on my contract (granted it is my fault it broke), I would like to think they would help someone in my position out to keep me happy and wanting to return back to their stores.
If there is no chance for this, then what would you guys recommend I do to get this fixed for as little cost as possible.
THANKS!
Click to expand...
Click to collapse
With a phone that unquestionably has suffered physical damage, I don't think it's reasonable to expect them to go that far in wanting to keep their customers happy.
Unless this "black tie" thing pretty much effectively says "sure, throw your phone off a cliff, drive over it with a semi, we want you happy, so we'll keep giving you phones," then I wouldn't get your hopes up.
But like Matt said, you got nothin' to lose and everything to gain at this point...
You never know what they will do. In December I upgraded to an Aria for $0.01, I did get the black tie coverage. There was a slight issue with the earspeaker and I took it somewhere local so I wouldn't be without my phone for a matter of weeks. Needles to say, that was a mistake. The repair place screwed it up. I took it to best buy and long story short, after sending it off for repair 4 times they have me an Inspire.
I think it is a very good thing to get to know the ppl that work in mobile and not be one of those customers they hate to see come into the store. They all knew me by my first name.lol They have me my choice of phones and I chose the Inspire and have never looked back!
BB its usually quite eager to please the customer, they know if you are happy with their mobile dept. you may buy your next tv there also.
Sent from my stock HTC Inspire 4G
Perseids said:
You never know what they will do. In December I upgraded to an Aria for $0.01, I did get the black tie coverage. There was a slight issue with the earspeaker and I took it somewhere local so I wouldn't be without my phone for a matter of weeks. Needles to say, that was a mistake. The repair place screwed it up. I took it to best buy and long story short, after sending it off for repair 4 times they have me an Inspire.
I think it is a very good thing to get to know the ppl that work in mobile and not be one of those customers they hate to see come into the store. They all knew me by my first name.lol They have me my choice of phones and I chose the Inspire and have never looked back!
BB its usually quite eager to please the customer, they know if you are happy with their mobile dept. you may buy your next tv there also.
Sent from my stock HTC Inspire 4G
Click to expand...
Click to collapse
Well, there's a teeny tiny bit of difference between a bad ear speaker and a "mostly shattered" screen, but, who knows...
brick it ..... That is the only solution O.O. I remember while back best buy told me if I bought their protection plan, I could walk out side drive my car over my phone bring it back in and get a new one/ fixed, never tested it though.
Obviously don't buy the Black Tie plan and then immediately whip the phone out of your pocket.... If it was me, I'd take the receipt in and say that I decided to go with the black tie plan after all. Then I'd take it in the next day, or the day after that. It might still look suspicious, but not as.
I took the black tie protection for my laptop and TV. Laptop got its hdd replaced twice, without a question. He opened it, took the old one out, put in the new one, and gave the old one back to me.
In my opinion, its worth the trouble/hassle for 3 years.
Thanks for your help and suggestions guys, I will hopefully go up there tomorrow and basiclly beg thats what I get for not adding it on when I got the phone, just my luck. Btw, I wasnt trying to say that they owed it to anyone to replace it, I was just saying would be a kind gesture to someone,who messed up. All they would have to do is change the screen then sell it refurbished for about 50dollars less than a new one.
Also, why do they allow you to add the black tie within the first 30 days but your excluded if you have already broken it then your not allowed to have it anymore. Just my thoughts on it, please pardon my ramblings..
Thanks again for taking the time to respond though!
mudknot2005 said:
brick it ..... That is the only solution O.O. I remember while back best buy told me if I bought their protection plan, I could walk out side drive my car over my phone bring it back in and get a new one/ fixed, never tested it though.
Click to expand...
Click to collapse
Well that's actually encouraging for the op, then. Unless of course they were exaggerating for purposes of selling the program.
I guess the only thing that would concern me is the amount of time the op takes between signing up for the program, and "cashing" in on it, so to speak.
I also don't know if they would require physical inspection of the phone when signing up, if done after the initial sale, when of course the brand new phone is there in front of them...
Just a quick update, I took it in today and they were very kind and helping and because I had the protection plan on my old phone they said they could add it back and and say that the person who sold me the new phone had forgotten to transfer the plan to the new phone.
They told me to wait 2-3 before I bring it back in for repairs because they are usually not allowed to do this to an already broken phone but the manager gave the approval.
Just thought that I would poke back so anyone in this situation in the future will have a bit of hope. And that this is another reason why I continue to get my phones at best buy... great customer service (most of the time) and a protection plan that is too good to pass up.
Neathawk49 said:
Just a quick update, I took it in today and they were very kind and helping and because I had the protection plan on my old phone they said they could add it back and and say that the person who sold me the new phone had forgotten to transfer the plan to the new phone.
They told me to wait 2-3 before I bring it back in for repairs because they are usually not allowed to do this to an already broken phone but the manager gave the approval.
Just thought that I would poke back so anyone in this situation in the future will have a bit of hope. And that this is another reason why I continue to get my phones at best buy... great customer service (most of the time) and a protection plan that is too good to pass up.
Click to expand...
Click to collapse
Congrats. Great news for you.
Try not to shatter the screen on the next one, will ya?
And thanks for posting back. It's always good to hear how these things play out.
Put it this way its like buying a car with out "protection" and just that one day after the 30 days you run into a wall.. Take the car back and say hey I would like to get the protection plan. 99.99% they will ask let me see the car. Just as in example. Its a business. But I have the Black tie and the buy back on my phone because just in case I do drop it its cover, I had it on my last phone they sent it out for a repair go it back in like a week brand new could not even tell. Rather then going through att paying 5$s on it if it get stolen and having to pay a delectable. Heck I even got water on my phone and it was covered. So its worth it to me. On the phones think about its your MOBILE phone you have it on you all the time rather it be in your pocket in case or in case on a belt clip you always have that chance of missing your pocket and your phone slips. and BOOM broken screen. And then your like AHH!! FML! lol
I would like to post one last time just to say Fallout 3/New Vegas FTW (i know off topic but had to give a shout out to a fellow vault dweller!)
Neathawk49 said:
I would like to post one last time just to say Fallout 3/New Vegas FTW (i know off topic but had to give a shout out to a fellow vault dweller!)
Click to expand...
Click to collapse
Hell yeah man Im thanking you for just that my friend.. FTW man! PC/Console
sorry of topic I think Ill start a game thread about something like this if its not already start.. thanks your way
I work at Best Buy. The plan is accidental coverage. I walked into a freaking lazy river at Six Flags with my old iPhone and it was replaced rapidly.
tribestros said:
I work at Best Buy. The plan is accidental coverage. I walked into a freaking lazy river at Six Flags with my old iPhone and it was replaced rapidly.
Click to expand...
Click to collapse
I dont know about rapidly, but they have always been good about replacing my damaged phones. I went through 2 captivates (both took a swim) and they replaced them both, but the process took over 2 weeks. And on my last captivate they let me switch to the Inspire since the Captivate was out of stock.
Here is my update, I took it in a few days after I got the plan added and the guy who helped was very nice. They said that they were doing to do a rapid exchange (still not quite sure what that means but I think it is something along the lines of receiving a refurbished phone) and that they would get my "new" phone in within the next few days which is better than the 27 days I waited to receive my Captivate from being fixed a while back.
What sucks is that I am using my miserably slow iphone 3g until I get the new phone in.
One last question, if I am on the best buy reward zone silver level, does the extended 45 day return policy apply to cell phones? And if so, would I be able to exchange the refurbished inspire for the infuse and pay the difference even though they would have technically given me a refurbished phone?
Thanks!
So I have been reading that quite a few people believe that the phones given to you are pieces of dung.
Is this true? I have just placed a phone claim order as I have cracked my screen and between the cost of replacing the entire digitizer/lcd it is cheaper to get an entirely new one weird huh?
Anyways, for 5 bucks a month extra, hell why not.
I cracked my screen, (not the LCD but the glass on top) so that's what I have filed.
I am worried though that since I have rooted/changed ROM's on my phone they may raise question?
Should I worry? Although it seems that they will take my device anyways as the return rate (which is quite speedy) 1-2 days would not be able to catch my device in time for testing it and determining that it has been tampered with.
Though that is not the problem that I have stated rather that it is physical damage (which it is).
I'm just worried that I'm going to get something which might have been bricked, or something that was dropped, they said physically they look brand new.
I don't know... who has gone through this process?
I will have in two days time so I guess if anything, I'll let you guys know.
But at 180-200$ for just the screen vs. 125$ for a 'new' Infuse... hmmm
This was actually the WAY i got my infuse.....
i had the plan on my Captivate, i Bricked it and didnt want to by a Jig....so i told them i lost it and to send me another one. through some Att misshaps and a lil perssistance on my end they ended up giving me the infuse for free....but at any rate. i have not noticed anything janky about the phone. and my mother has just gotten her Captivate replaced as well. and again hers seems to ok as well.
if anything you can always send it back it doesnt work........they will just replace it again.
That sounds assuring. Can you run any tests (benchmark perhaps) to test for any irregularities?
Although you did say you don't really notice anything wrong.
Primarily I'm concerned for the fact that my brand new phone (supposedly) will be replaced by a possible refurb.
Oh well these devices must go through rigorous testing I'd like to think so.
Thank you for your input
FYI beginning in October, the monthly rate will increase to $6.99 and the deductible to $199.00! Thats $367.00 to replace a phone once over the course of a 2 year contract. What a deal!
Its a toss up. who's to say the phone your getting was not just Bricked. then all they had to do was reload and run there lil software and now the phone is ready to be sent to a new Customer. would you call that an old phone.....not everyone has Physical problems.
again, i have noticed nothing wrong with the phone i have. i change roms ALL THE TIME on both of them. i have bricked and unbricked both of them. the functions all seem to working.
i Hate their Customer Service, but the phones seem to be on the up and up.
This is also how I got my Infuse. Someone decided they wanted my Captivate more than me and took it.. I called Asurion and they tried to offer me an LG or a Motorola phone. I told them these options were unacceptable and I do not find them comparable to the Captivate.. They put me on hold and told me they would give me the Infuse.
All the replacement phones through Asurion are "refurbished". Even if the phone was damaged they replace anything and everything that has damage to it. I have had 0 problems with mine, it also came with a 2gb microsd card and a car charger
But you don't get that brand new smell
Alright, well if all of these claims are true, then I should be a happy man.
@jz3 - I can't help but think that your response is somehow sarcastic
Let me do the math... $600 phone for 2 years, plus ($98.00 x 12 months) 2 years
vs. $600.00 + ($100.00 x 12 months) 2 years
Option 1 - $2952.00 + $125.00 (first buy till moment of break)
Option 2 - $3000.00 + $125.00 (new phone) (after first phone)
I probably missed something... deductible does that only apply to when you actually order a phone?
Anyways... hopefully I won't be doing this again, what a sleek phone though, I've had probably three people who have held my phone exclaim how light it is (is that the right word?).
I just love the massive screen and of course the fact that we can change them
Thanks guys, I ran out of thanks so... here are some internet "thanks" to you and you and you
Where do they end up making up for their 'theoretical loss' ?
There are cheaper phone insurance providers
Just shop around. Their usual requirement is signing the policy within 30days of phone purchase.
here's one with a cheaper deductiable
http://www.ensquared.com/catalog/phone-insurance/2-year-phone-insurance-smartphone
I'm still with AT&T coverage but will mostly likely drop them for a cheaper provider on my next upgrade.
Google is your friend.
Wait a minute perhaps I'm not understanding the phone bill.
This is my first phone line under my name so I'm new to this.
I thought that because of the etra 5 a month I'm able to get a 'new' phone for 125 thats it then I keep paying my regular 91 a month plus the two more dollars (5-7).
Maybe I should look at my bill again
Ranatsu said:
All the replacement phones through Asurion are "refurbished". Even if the phone was damaged they replace anything and everything that has damage to it. I have had 0 problems with mine, it also came with a 2gb microsd card and a car charger
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For sanitary purposes, EVERYTHING has to be replaced that could have been touched by the previous owner. Usually, the only thing reused is the actual motherboard for the phone. The case, mic, speaker, earpiece, etc has to be replaced.
I used Asurion when my microUSB port went bad on my Infuse, had no problems getting a replacement that has worked very well since. Sent them back a rooted/rommed phone and they didn't care at all
gb96 said:
I used Asurion when my microUSB port went bad on my Infuse, had no problems getting a replacement that has worked very well since. Sent them back a rooted/rommed phone and they didn't care at all
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That's because when they get the phone, they don't look at the software at all. They put the motherboard into a new shell for the phone, and then use their software to send the phone back into stock (flashes bootloaders to, so it fixes bricked phones).
That's why they never figure out unless you get REAL unlucky.
Just a quick question, I had gotten a confirmation on a package being sent early this morning (boy they're fast) and I was curious if I should wipe everything on my phone and also if I should send them my micro sd card as well?
Also about setting up the new phone, how hard is that besides just placing the sim card in the phone (getting back onto the network and such) do I need to bring it into AT & T?
What else do I need to send in or just the phone itself?
I was told that there would be instructions in the package.
Wouldn't it be neat if I was able to pull the switch-aroo on them and pull out my motherboard on put it on the new phone that they sent me.
GreenAce92 said:
Just a quick question, I had gotten a confirmation on a package being sent early this morning (boy they're fast) and I was curious if I should wipe everything on my phone and also if I should send them my micro sd card as well?
Also about setting up the new phone, how hard is that besides just placing the sim card in the phone (getting back onto the network and such) do I need to bring it into AT & T?
What else do I need to send in or just the phone itself?
I was told that there would be instructions in the package.
Wouldn't it be neat if I was able to pull the switch-aroo on them and pull out my motherboard on put it on the new phone that they sent me.
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maybe cool, or just alot of work..........Keep the SD card. Keep the Cables. they just want the PHONE.
Well I'm already running the new phone (rooted at that) although I think I'm keeping this stock rom for now, (I flashed it earlier before the Infused 1.5) but I like this rom, it's efficient and at my use it does the job well.
The phone looks brand spanking new as others have said, the outside is entirely new, just the inside (didn't look so don't know if that is true based on my experience).
New accessories (very nice, now I can have dedicated USB chord and charger chord) .
It took me a while to figure out how to reset the crap load of numbers on the phone to register myself to the open airwaves (imagine the free service if you knew how to de-code so to speak).
So far I'm happy, I only had one weird issue at first, when I scrolled down on a webpage, half of the screen (looking at it landscape view) would not move with the rest so there was this clear dividing line in the middle of the page... weird.
It's not doing that anymore though.
Thanks for the input though guys, I'm happy
I hope my bill doesn't sky rocket to Venus.
GreenAce92 said:
Well I'm already running the new phone (rooted at that) although I think I'm keeping this stock rom for now, (I flashed it earlier before the Infused 1.5) but I like this rom, it's efficient and at my use it does the job well.
The phone looks brand spanking new as others have said, the outside is entirely new, just the inside (didn't look so don't know if that is true based on my experience).
New accessories (very nice, now I can have dedicated USB chord and charger chord) .
It took me a while to figure out how to reset the crap load of numbers on the phone to register myself to the open airwaves (imagine the free service if you knew how to de-code so to speak).
So far I'm happy, I only had one weird issue at first, when I scrolled down on a webpage, half of the screen (looking at it landscape view) would not move with the rest so there was this clear dividing line in the middle of the page... weird.
It's not doing that anymore though.
Thanks for the input though guys, I'm happy
I hope my bill doesn't sky rocket to Venus.
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As long as they get your old phone back within (I think 7 days), you'll be fine, and someone else will be enjoying the innards of your old Infuse.
Sent from my SAMSUNG-SGH-I997 using xda premium
Sad isn't it? At least I had the courtesy not to break it by bricking it hehehe
Also I almost wish that there was a way to leave like a digital imprint on there, then the next guy could leave his imprint, it could be known as 'The phone that traveled the world"
GreenAce92 said:
But you don't get that brand new smell
Alright, well if all of these claims are true, then I should be a happy man.
@jz3 - I can't help but think that your response is somehow sarcastic
Let me do the math... $600 phone for 2 years, plus ($98.00 x 12 months) 2 years
vs. $600.00 + ($100.00 x 12 months) 2 years
Option 1 - $2952.00 + $125.00 (first buy till moment of break)
Option 2 - $3000.00 + $125.00 (new phone) (after first phone)
I probably missed something... deductible does that only apply to when you actually order a phone?
Anyways... hopefully I won't be doing this again, what a sleek phone though, I've had probably three people who have held my phone exclaim how light it is (is that the right word?).
I just love the massive screen and of course the fact that we can change them
Thanks guys, I ran out of thanks so... here are some internet "thanks" to you and you and you
Where do they end up making up for their 'theoretical loss' ?
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insert doublefacepalm.jpg image (dont have enough posts to link to image)
The monthly service fee is not part of the cost of replacing a phone.
Cost of replaced phone with insurance = total amount of insurance premiums paid since last claim + any deductible.
Cost of replaced phone without insurance staying on same carrier= Cost to buy replacement phone either new, refurbished or second hand (ebay/craigslist)
Cost of replaced phone without insurance leaving carrier = ETF fee + Cost to buy new or replacement or second hand phone with or without contract on another carrier or mvno
All phones that are processed through Asurion have undergone a 50-75 point checklist, depending on the device.
Sent from my Inspire4G using XDA App
I really regret sending my other device in this one froze on me twice how the f*ck is that possible?
I thought these phones were superior
1.2ghz processor
512ram
Wooo but it freezes
Sent from my SAMSUNG-SGH-I997 using XDA App
I have a Warranty dilemma that I thought maybe someone else has experienced.
I had a legitimate warranty issue, called Verizon and they sent out the new phone next day overnight shipping. Currently no exterior damage to the old phone. Literally the day that the new phone is supposed to be coming I dropped my old phone and even though I have never cracked a screen before fate would have it that I crack one the day I am supposed to be exchanging it.
First of all it is a very fine crack in one of the corners of the screen and you almost can’t even see it unless you really look closely or feel it with a fingernail. There is also a small scratch on the corner of the aluminum case now.
Option 1: Should I just send the old phone back anyways and hope that they don’t notice the crack in the screen and scratch on the case? I’ve read on this forum that all they do is see if the phone turns on and then they move on to the next one? Could result in paying the $229 fine for the phone being damaged.
Option 2: Call Verizon tell them what happened send back the phone they sent me and instead do a cracked phone replacement through HTC's website which supposedly does a onetime replacement phone for things like breaking your screen.
Option 3: Keep the new phone without sending back the old phone and hope they dont notice. I actually did this in the past once and they never charged or contacted me about it. Ive heard that they dont really track to see if you turn in the old phone but that was some time ago and I dont know if that is still the case.
Sure would be nice if they had a way to still do a warranty exchange for the legitimate issue while also paying them a lesser amount to pay for the cracked screen but I guess they dont have that option.
Any advice would be much appreciated.
Wulf01 said:
I have a Warranty dilemma that I thought maybe someone else has experienced.
I had a legitimate warranty issue, called Verizon and they sent out the new phone next day overnight shipping. Currently no exterior damage to the old phone. Literally the day that the new phone is supposed to be coming I dropped my old phone and even though I have never cracked a screen before fate would have it that I crack one the day I am supposed to be exchanging it.
First of all it is a very fine crack in one of the corners of the screen and you almost can’t even see it unless you really look closely or feel it with a fingernail. There is also a small scratch on the corner of the aluminum case now.
Option 1: Should I just send the old phone back anyways and hope that they don’t notice the crack in the screen and scratch on the case? I’ve read on this forum that all they do is see if the phone turns on and then they move on to the next one? Could result in paying the $229 fine for the phone being damaged.
Option 2: Call Verizon tell them what happened send back the phone they sent me and instead do a cracked phone replacement through HTC's website which supposedly does a onetime replacement phone for things like breaking your screen.
Option 3: Keep the new phone without sending back the old phone and hope they dont notice. I actually did this in the past once and they never charged or contacted me about it. Ive heard that they dont really track to see if you turn in the old phone but that was some time ago and I dont know if that is still the case.
Sure would be nice if they had a way to still do a warranty exchange for the legitimate issue while also paying them a lesser amount to pay for the cracked screen but I guess they dont have that option.
Any advice would be much appreciated.
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Click to collapse
I've done plenty of warranty exchanges with Verizon. Best bet is to call Verizon and tell them what happened. Send the old one back. This way you don't feel guilty or have to lie about certain things. VZW won't care. Or another option is to just send it back without calling them. I'd advise you to call them though so they can note it in your account. They don't play as fast and loose as they used to. They sent me 2 HTC Thunderbolts and when I called they said I could sell one if I wanted to. It costs them a good amount of money per warranty exchange. That's why there is a $100 deductible now with the $10/mo warranty.
Sent from my Big Red M8