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Email sync/slowness issue
I have my Captivate to automatically retieve emails every 15 mins but it does not, I have to go into email account and select refresh.
Also it is very slow when retieving/deleting email.
is anyone else having any issues?
Im definitely having the same issue. My email will also sometimes tel
l me i have email when i don't. Its a little aggravating.
Sent from my SAMSUNG-SGH-I897 using XDA App
Try a factory reset. It was taking SO long to push some emails from an account that is relatively empty so I just had about enough of that and decided to do a reset and everything is peachy. Instantly the emails started to load up into the inbox and 5 seconds later it was done.. Amazing!
heygrl said:
Try a factory reset. It was taking SO long to push some emails from an account that is relatively empty so I just had about enough of that and decided to do a reset and everything is peachy. Instantly the emails started to load up into the inbox and 5 seconds later it was done.. Amazing!
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Click to collapse
I have the same problem. Any other than a factory reset? because reinstalling everyting and reconfigure all my phone that's a bummer.
floppy__ said:
I have the same problem. Any other than a factory reset? because reinstalling everyting and reconfigure all my phone that's a bummer.
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Click to collapse
I agree. Got a weeks worth of time invested in getting this thing set up and programs installed (and paid for).
Mine too doesnt do anything until I go into the mail program. It wont even save my changes I make in the email settings. I set mine to automatic, so they arrive as soon as i get an email, but it keeps going back to the 15 and 30 minute settings. This is my only issue with the phone.
Can someone who has done a hard reset try saving their settings to automatic, go into task killer , kill the email program and go back into email and see if it saved??
Instead of using the "email" program I use the "gmail" built in program and I get instant emails. But then again, I use gmail.
Same here. I use gmail for my personal account but for work I use the regular mail app on the phone. I also set up gmail on that app as well. The actual gmail app works great but my gmail account in the regular mail app doesn't--it will tell me I have gmail mail a couple hours after I have already looked at it in the gmail app and marked as read. Same thing with the work mail, things show up much later then they should.
Haven't found a way to fix it yet.
Are you guys using a task killer? If so and the email program is not ignored, the task killer will close the email app...which at that point is running services to retrieve your email.
In the same boat. I have both GMail and the Email program. Gmail is of course instant, however the built in email is horrible (at least with Exchange). I'm not killing it with taskkiller, and I've deleted and reset it up multiple times. I installed Touchdown and gave it a try, however it really didn't seem to make a huge difference. Unfortunately I think it's something we are going to have to endure until 2.2, which supposedly has Active Synch improvements.
I don't have experience with Exchange but really, a reset will speed up a lot of the loading screen "lag". That's the only thing that will.
heygrl said:
I don't have experience with Exchange but really, a reset will speed up a lot of the loading screen "lag". That's the only thing that will.
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Click to collapse
And after the reset do you use a restore of titanium backup or do you have to do all resinstall manually and re-configure everything (like home screeens and apps)
The issue isn't so much loading screen lag, it's a long period of waiting to do anything (open, reply, delete) when navigation in the program. I'm assuming (more like guessing) that other phones simply make everything appear to happen instantly, and then perform the tasks in the background unlike on Android where everything is done real time.
For instance on my Blackberry and iPhone when I selected 5 emails and chose delete, all 5 would disappear and I could continue working. In Email I select the 5 messages, the program says Messages Deleted then I watch for 5 to 10 seconds as the messages are deleted one at a time, preventing any meaningful use of the program until the process completes. I've checked the Exchange logs, no errors or anything out of the ordinary. It works, just very slowly.
I had the same problem, but K9 instead. After a _lot_ of testing, gnashing of teeth, and pulling of hair, I think I've found the cause.
Email and K9 both appear to store stuff in the /data dir. This is the exact same location that others online have found to be drag-ass slow and the general cause for black screens and/or lag in general. Which pretty much describes exactly what was happening to me with Email and K9. Search here or at MoDaCo for more info on the lag issue.
The solution is to either hope Samsung can somehow fix the speed of the internal SD card or store data elsewhere. I'd be amazed if Samsung ever fixes the speed issue. And storing data elsewhere isn't an option build into either application. K9 might eventually have that feature added, but I doubt Email ever will. There's a potential fix shown at MoDaCo, but it involves rooting, updating the kernel, and partitioning an external SD card. Nothing difficult, but not for everybody.
Touchdown has an option to store data on the external SD card, so it shouldn't suffer the same problem. I haven't played with it yet to see if it does or not.
As for why Gmail seems to work ok, that's a little trickier. It stores under the same path as the others, but it appears to work in an asynchronus mode, relying more on what you have on the server and only checking the local copy if it can't hit the network. At least that's the best explanation I can come up with for why it seems to work much better than Email or K9.
I was using the Nexus One 2.2, with 2 different Exchange syncs and gmail... NO Problem at all.
Different story with the Captivate... Not rooted, with ATT bloat... hardly any other apps loaded, tried both popular loaders. The email is all most unbearable (and unacceptable), reminds me of the iPhone 3g, if not worse.
Hopefully we'll see a straight 2.2 build soon, or I'm really considering returning the phone (already sold my N1 for a chunk of change).. I have 27 days remaining for a return.
Stock 2.2 is the only way to go.
I'd love a stock 2.2 build! But... unless we get lucky with a major change in the driver for the internal (non-sd) filesystem, I don't think it's going to help with the e-mail issue (or the general lag/blackscreen issue) at all.
It's definately not the at&t bloat, I have mine rooted and all of the at&t apps removed. I definately think the data parition fx is the best route to persue.
Sent from my SAMSUNG-SGH-I897 using XDA App
You haven't tried a reset? The Email app syncs my GMail account quickly for me, however before I did a reset it was loading in my emails one at a time and was noticeably poor.
I am on the stock ROM rooted. I have a gmail, google apps, facebook app - Not HTC Sense (contacts only) and weather(3 hours) accounts setup. Something seems to hang while syncing and the sync icon stays on for a long time. This will cause emails to be delayed in showing notification.
I cannot figure out what it is that is causing the issue. I am also assuming this is not good for battery life. When it is hung like that I can look at each account on the accounts & sync tab and none of them show active syncing. If I cancel the sync and then sync now they will all sync and complete as expected.
Any one else seeing this? Any ideas on figuring out what account is causing it?
Mine does this too. I'm rooted, running Perfect Storm v1.0. I also did the 'Kernal/OS tweaks'. I'm not sure what caused it, but it's been doing this on and off for a couple days. I also had that ooVoo video app installed and when I uninstalled it, the sync indicator went away. (I had previously set the ooVoo sync to off). I'll post if I find anything.
I selected each account and disabled sync for each one and it still showed the sync icon later on. Do we know what all triggers the sync icon?
Any one else having this issue?
I was having the same issue. No idea what was causing it, I thought it was Facebook, but I froze it and it still was popping up. I did install advanced radio tools in settings from Jcase and leankernal from Imoseyon...
Yeah I am unrooted still and have this same issue with gmail delay. I can send an email to my self and watch it pop up almost immediately on my old eris connected to wifi but actually have to launch gmail to get the email on the thunderbolt. WTF!? Thats basic stuff. I cannot for the life of me figure out how it works fine on the granddaddy eris but not on the grandson TB. I have one personal gmail account and one gapps account. The only difference in the phones (other than the obvious massive power difference) is 4g so I wonder if this 1st gen 4g device wasn't polished enough back at the HTC labs?
n2imagination said:
I have one personal gmail account and one gapps account.
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I have 1 of each account type as well. What about other of you having this issue?
I've been experiencing this all day. Won't sync my g-mail accounts. I froze HTC Sense, could that be the cause?
EDIT: Unfroze sense and it still won't sync my g-mail. Syncs my contacts fine, just not my calendar or my e-mails. I deleted data and it did nothing except remove all of the e-mails that I had on my phone. Still wouldn't sync so I booted up my backup, and it STILL is not syncing. Please tell me I'm not the only one experiencing this problem.
I just noticed a weird thing. I just checked T-mobile for data usage and found out it used data at time periods I did't even use the phone (working hours). Anyone having the same issue?
Got any apps or widgets set to auto-sync? That would be my first thought but 60mb seems like a lot for that to be the case.
I would call and ask...no way auto sync uses that much...
rukawa2k said:
I just noticed a weird thing. I just checked T-mobile for data usage and found out it used data at time periods I did't even use the phone (working hours). Anyone having the same issue?
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some app like email or facebook is syncing? If you don't want them to sync, turn off in options.
Also, did you check your wifi sleep policy? By default it is set to turn off when screen is not active. Change it to never option, to prevent cellular data usage.
Sent from my LG-P999 using XDA App
Something like SugarSync could be uploading photos. Do you have apps set to auto-update through the market?
This is the problem with the Android phones and data plans that have caps. One app can suck up memory fast. It's so lame that we have to manipulate the phone so that we dont get ripped off especially when the culprit is the same apps that come with the phone. I shut off all syncing and updating plus I run Bloat Freeze and stop un-needed apps from running since I cant uninstall them...thx T-Mobile! I called T-Mobile on that also and they have no clue, they just told me to uninstall any apps I put on my phone and see what happens. So whats the use of over 100,000 apps if we cant even run a couple with out sucking the cap dry?
ashton4life said:
This is the problem with the Android phones and data plans that have caps. One app can suck up memory fast. It's so lame that we have to manipulate the phone so that we dont get ripped off especially when the culprit is the same apps that come with the phone. I shut off all syncing and updating plus I run Bloat Freeze and stop un-needed apps from running since I cant uninstall them...thx T-Mobile! I called T-Mobile on that also and they have no clue, they just told me to uninstall any apps I put on my phone and see what happens. So whats the use of over 100,000 apps if we cant even run a couple with out sucking the cap dry?
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I have no mystery data use on my account. I have never had any kind of usage like this in the past year. I never shut off sync or updates.I run almost 100 apps and have never had this type of issue.
Try something like OSmonitor to see what is using network services....and don't blame Android . Guns don't kill people. People kill people....blah, blah
=(
Thanks for bringing to my attention the concern I should have ofr viewing my data usage more closely...
I checked my data usage and something startled me that added to a issue/concern I had earlier tonight. I did a factory reset on my G2x as I intended to exchange it tomorrow and when I booted it back my market app automatically started downloading all the apps I had installed (yes, I logged into my Google account in the setup screens)... I did a little research on the matter of turning this function off but it didn't turn up much of a solution. Is this really something that can't simply be toggled off?...
I don't want another 154MB download on my data connection (without my permission plus I would've opted to use my wifi to download such a payload) Though I will admit I did all this at work earlier. I thought I could disable it by doing another factory reset and then quickly kill the sync feature via the power widget after logging into my Google Account on start up. It seemed to work for a bit but when things at work picked up again I left my phone idle in my pocket and it started downloading the apps from the market eventually anyway!
I get the lesson that I shouldn't be doing that sort of **** while at work but this really shouldn't even be an issue to begin with. Especially with a carrier that throttles your connection after certain amounts of usage...
And perhaps for some clarification on my part, can someone explain to me real quick that if my T-Mobile account has Unlimited Web, what amount of MBs do they throttle your connection at?..
It depends on how recent you might have changed your web connect plan for the phone. If you have been an on going customer then it should be 5gb, me being a new tmobile convert its only 2gb. but while having problems with my original cell plan 2 cs agents have told me that I have the 5gb plan. Made no sense but not trying to push it lol.
That extra data you see is your phone backing itself up to the Google servers. You opted for that option during the setup. So.... yea.. not the phone's fault.
Sent from my LG-P999 using XDA App
Yes. I have auto sync on all the time, but reviewing the past couple days, those two were the two that uses massive data. I'm not a massive data user, but this had me concerned. I only have Facebook, gmail, twtter, and lotus notes sync..
Sent from my LG-P999 using XDA App
Just check T-Mobile again regarding the data usage. Weird activities again. It showed I started to use the date starting at 07:56 (I was sleeping!!) and on 9:40, 12:30 and 1:22, all have the same data usage.
Yahoo mail...
If you are using yahoo mail, you will see phantom data usage.
It effects iphone, WP7, and Android. Yahoo swears that it's the "other company's fault."
diablos991 said:
Yahoo mail...
If you are using yahoo mail, you will see phantom data usage.
It effects iphone, WP7, and Android. Yahoo swears that it's the "other company's fault."
Click to expand...
Click to collapse
I don't have other email setup other than Gmail and company's Lotus Notes traveler. But I do have yahoo messenger installed....
Be aware if you use regular mail (not gmail) as it can poll automatically every few hours. If some of the emails have pics or audio file (or presentation), it can eat a good amount of data without notice. I setup all regular emails to poll manually to avoid this problem (and you have more juice for battery).
Some weather app and news widget can poll data for update too.
mingkee said:
Be aware if you use regular mail (not gmail) as it can poll automatically every few hours. If some of the emails have pics or audio file (or presentation), it can eat a good amount of data without notice. I setup all regular emails to poll manually to avoid this problem (and you have more juice for battery).
Some weather app and news widget can poll data for update too.
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Click to collapse
I have my company's lotus notes limited to 2kb each email, so the chances of getting over 10mb is really small. Besides, I had the same setup since Vibrant and didn't see usage like this before.
ScooterG said:
I have no mystery data use on my account. I have never had any kind of usage like this in the past year. I never shut off sync or updates.I run almost 100 apps and have never had this type of issue.
Try something like OSmonitor to see what is using network services....and don't blame Android . Guns don't kill people. People kill people....blah, blah
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Click to collapse
Well good for you man. You're just a smart android user aren't you? Just because you mastered the Android OS doesn't mean everyone can. Leaving everything on as you do does pull small amounts of data and this is what he is talking about. Android is still a buggy OS and problems will happen for some. I myself have seen data used during the night when I'm not even using the phone. What Android should do is ask you everytime it decides to do something that requires a significant amount of data this way we know where the data is going. There's probably an app I bet. This should be built into Android just as it is in Windows so yes Android is at fault.
rukawa2k said:
I just noticed a weird thing. I just checked T-mobile for data usage and found out it used data at time periods I did't even use the phone (working hours). Anyone having the same issue?
Click to expand...
Click to collapse
I am having this exact problem! I have multiple phantom downloads of 80Mb, 145Mb etc. It's really pissing me off. I called Tmobile, but since my cell is the only number I have, I have to find a land line to call them from. They said they couldn't really help me while I was using my cellphone.
My email accounts are set to never sync. I use gmail and hotmail. I unchecked the "back up my data on google's server" when I set up my phone. I've always uncheck auto updates from the market. The only app that I have that auto syncs is tweetdeck and it's set to update every 30 minutes. On my Inc., it was set to update every 15. In 4 days, it says I've used over 1gig of data. I've never used that much in such a short time. With my Inc. I've had to try hard to go over 2gigs of data.
Anyhoo, I guess I'm off to a Tmobile store to use their phone to call back tech support.
Almost every message I get with the built in email app using Microsoft ActiveSync with my office Exchange server comes 5-10 minutes after the message's time-stamp. Coming from the iPhone 4S & Galaxy Nexus where every message was delivered within seconds, this is becoming a major concern. The GMail app is better (though not perfect) as messages usually arrive within a minute. I tried playing with the settings in the Email app and made sure that push was activated for both peak and off peak hours but the issues remains. Does anyone else have these issues and if so, is there any way to fix it? Thanks in advance.
NextNexus said:
Almost every message I get with the built in email app using Microsoft ActiveSync with my office Exchange server comes 5-10 minutes after the message's time-stamp. Coming from the iPhone 4S & Galaxy Nexus where every message was delivered within seconds, this is becoming a major concern. The GMail app is better (though not perfect) as messages usually arrive within a minute. I tried playing with the settings in the Email app and made sure that push was activated for both peak and off peak hours but the issues remains. Does anyone else have these issues and if so, is there any way to fix it? Thanks in advance.
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I've struggled to fix this as well. The only advice i've gotten was to try a 3rd party app. I still have my e-mail setup on my old iPhone and my iPad, both get the e-mails pushed within a second of each other. My HOX can vary between 5-45 mins before it gets delivered. I have several exchange e-mails, all of them exhibit the same thing. I have a similar experience on my HP tablet that is running CM9. Judging by the number of threads that have complained about this, it seems that iOS simply handles Activesync better than Android. I'm still enjoying everything else about the HOX.
ergela said:
I've struggled to fix this as well. The only advice i've gotten was to try a 3rd party app. I still have my e-mail setup on my old iPhone and my iPad, both get the e-mails pushed within a second of each other. My HOX can vary between 5-45 mins before it gets delivered. I have several exchange e-mails, all of them exhibit the same thing. I have a similar experience on my HP tablet that is running CM9. Judging by the number of threads that have complained about this, it seems that iOS simply handles Activesync better than Android. I'm still enjoying everything else about the HOX.
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Click to collapse
Can't be an Android thing being as my Galaxy Nexus was just as good as, if not better than, my iPhone.
NextNexus said:
Can't be an Android thing being as my Galaxy Nexus was just as good as, if not better than, my iPhone.
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Click to collapse
I really hope so, hopefully a fix can be found soon.
there is nothing to fix, it's a feature called SmartSync.
Go to Email setting, sync schedule change it Push, default is SmartSync.
More frequent you open email app, the more frequent the sync.
Check your sync settings. HTC uses a couple different things with Sync to improve battery life. One of them is peak hours. It'll push during "peak hours" and then switch to every 2 hours outside of them. They also have a smart-sync setting that I believe will sync more frequently in relation to how often you open and close the actual Mail app.
Check those settings first.
Thanks, i double checked everything and both peak and off peak are both set to Push. The phone isn't throwing any errors nor is exchange management console. I'll see how it performs today and give an update. So far this morning it has been pushing pretty consistently.
As I said in my OP, both peak and off-peak are set to push and NOT smartsync. That's not the issue.
I've gotten it to recieve @ about 5 minutes but that's as good as it gets for now...
side note I've gotten some really good LTE numbers in ATL... 42mbps
Go and get Touchdown in the market.
Problem solved.
I had to disable the Gmail app completely for my Gmail account to work with Microsoft exchange through the email app.
It was giving me errors with my syncing but I had to use google due to the play store etc.
Sent from my HTC One X using Tapatalk 2
Yeah I'm having problems with my gmail account as well. When I check to see if its synced it shows a red circle and apparently the sync isn't working so it's not just about push email its the syncing to google account. Not sure what the problem is. Im thinking it has something to do with the WiFi connection. It might break and its causing interruption in the sync
Sent from my HTC One X using XDA
I'm going to try leaving it on LTE for a little while...I have a feeling it might be an issue with the Wifi connection when the screen is off.
I'm experiencing a delay, as well. It's almost like Smartsync is still on even when it's off. My delays have been in the realm of a minute in most cases, but it's frustrating to hear new e-mails come in on my iPad and other phones and have this one get them last. It's such a great phone and this is such an important feature.
Quick update...If you go to your advanced wifi settings there is an option for Best Wifi Performance that is off by default. Since I enabled that, my push notifications seem to be coming in more quickly. I need to give it some more time to know for sure but so far so good!
karan1203 said:
Yeah I'm having problems with my gmail account as well. When I check to see if its synced it shows a red circle and apparently the sync isn't working so it's not just about push email its the syncing to google account. Not sure what the problem is. Im thinking it has something to do with the WiFi connection. It might break and its causing interruption in the sync
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
This is what I did. So far, it's working 100%.
Please know, this will only work if you DON'T use the Gmail app.
1. Factory wiped the phone. Once started up, do not add your Google account yet.
2. Go into Settings and Apps and disable all your bloatware while you're here and make sure you disable the Gmail app. When you get out of it, it'll reload Sense. After this, go ahead and reboot your phone to be safe.
3. Now go ahead and go to Settings and Accounts and add your Google account. With Gmail disabled, it will not sync your email. Your choice if you want to sync Contacts.
4. Next, setup your Gmail via Microsoft Exchange via server method. Email and Username is your full email address. Leave Domain blank. The server address is m.google.com
5. When finished, set it up Push Email and not Smart Sync. If you did not sync your Contacts via Google, you can do it here also. Same with Calendar and Tasks.
Done!
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Click to collapse
With this method, I haven't had any issues...YET
NextNexus said:
Quick update...If you go to your advanced wifi settings there is an option for Best Wifi Performance that is off by default. Since I enabled that, my push notifications seem to be coming in more quickly. I need to give it some more time to know for sure but so far so good!
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Click to collapse
I think you might actually be onto something. So far, I have been getting e-mails pretty consistently after modifying this setting. It will be interesting to see how much it impacts battery life.
Anyone try K-9 Mail? I've been using that for a long time through several Android devices, push mail always works perfectly.
BoostedSR20 said:
Anyone try K-9 Mail? I've been using that for a long time through several Android devices, push mail always works perfectly.
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Click to collapse
K-9 is not working for me, but Gmail is. haven't tried changing anything yet, just hopped on to see.
Really need some reliable push email. Might ditch K-9 and see if the native client works, but k-9 worked so great on the SGS2, I went to it straight away.
I'm also having push problems using the native gmail app. I posted in the other thread so won't repeat here but just wanted to check in in case somebody from HTC or att is reading these threads.
Sent from my HTC One X using XDA
I currently sync everything via g-mail (contacts, calendar, ect.), but I'm wondering if there is a way to limit when or how often this happens with auto sync on. There's really no reason I see that my contacts or calendar would need to update more than once a day, but they seem to by syncing constantly and probably negatively affecting my battery life.
Anyone have any advice?
Thanks.
anyone? I'd hate for my only option to be manually syncing from now on...
I'm pretty sure with Google it works on a push system. Gmail definitely works that way so this is only a guess as to other services. If I'm right it will only update if something needs to be updated. Say you're on your desktop and change a contact it will get pushed to your phone. Otherwise it stays idle. I just checked my accounts and the last sync I had was from last night.
jdubsss said:
I currently sync everything via g-mail (contacts, calendar, ect.), but I'm wondering if there is a way to limit when or how often this happens with auto sync on. There's really no reason I see that my contacts or calendar would need to update more than once a day, but they seem to by syncing constantly and probably negatively affecting my battery life.
Anyone have any advice?
Thanks.
Click to expand...
Click to collapse
You could use an app like Tasker to toggle data sync for your device with the interval you want. Although this will change all syncing for you device to be on the same schedule.
Gibscreen said:
I'm pretty sure with Google it works on a push system. Gmail definitely works that way so this is only a guess as to other services. If I'm right it will only update if something needs to be updated. Say you're on your desktop and change a contact it will get pushed to your phone. Otherwise it stays idle. I just checked my accounts and the last sync I had was from last night.
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Click to collapse
I just checked and everything except my gmail synced an hour ago with no changes made. I'll have to keep checking it periodically to see how often it's doing it.
Tasker seems overly complicated and I don't really want to pay for an app that I might not end up using for more than just this.
My mistake. I've looked back at my multiple Google accounts and various things like Gmail and calendar sync pretty frequently. But other stuff like drive and books were last synced last night. So long story short I can't help with your original question of how to change the frequency of syncs. Sorry about that.
You can always use Synker (free) from the Play Store to setup different sync buttons to sync the items you want. Its not really and automatic solution but saves battery by not using Auto Sync.