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[Q] Question about HTC Global Warranty

Sorry if this can't be asked here.
My question is, what is the extent of the coverage? Any details at all if possible from anyone who's had their phone physically damaged without warranty from the seller.
My situation is: bought a Touch HD from clove.co.uk a month ago, without insurance, and my dog just recently destroyed it . I called the north american service hotline, and heard my case, and suggested I call the hotline for the country my phone came from. Which I'll have to do tomorrow as theyre only open 8am - 8pm eastern time (im in CA).
So please, anyone with a similar experience, please let me know what can be done. Bad news or good news, doesn't matter.
Oh then the guy said "happy holidays".

Hi. Wow expensive chew toy! I will tell you from experience HTC is the absolute worst company I have ever had to deal with especially for warranty! I swear they will do everything in their power to avoid honoring the warranty so be careful how you answer their questions.
One example: I bought a used HTC S710 off ebay that was only 2 months old but had some keys that were not working right after about a month. Seller even gave me a copy of his original receipt showing it was under warranty which had 9 months left by time I realized the problem. First guy I talked to said it had to of been damage I caused or accused me of getting it wet but I didn't think that was the case. I know I didn't do either & it had been working for awhile & either way you'd think it should be covered under warranty within the 1st year or they'd at least look at it. When I brought up if it would be covered under warranty he said it depends on if it was damage I caused or not. Next guy I talked to asked if I had the original receipt & if I was the original purchaser. I said yes & no. Then I was told it was non transferable & only good for the original purchaser. I asked the seller if he'd mind sending it in for me & he said sure no problem. Well the next HTC guy said the warranty was invalid because they knew the phone had been resold. (It seems they take notes when you call in) They said they'd be happy to look at it but it'd be at least $80 & could be $120 for keypad issue & maybe much more depending on what the problem was, it could even hit $200 which is almost as much as I paid for the phone! I asked about buying parts & they send they don't sell to end users. I do some computer support for a company that sells & repairs cell phones (Sprint/Nextel) & had them contact HTC to find out they couldn't buy parts either. Run around left & right. I ended up buying replacement parts on ebay for like $30 & fixed it myself. It was a pain but it worked & I didn't give them my $. I swore I'd never buy another HTC but here I am with a Touch Dual & a Fuze. lol
I've read similar horror stories on the net so I know I'm not alone. Moral of the story is don't rely on HTC to honor any warranty & if they do you are one lucky SOB. I highly doubt they are going to cover yours if it is obvious it was chewed on (or dropped or run over or sat on or got wet etc) as they'll say it was abused & not a manufacturer's defect & therefore not warranty. (Not sure any company will cover such things, that is what insurance is for. lol) Odds are they'll gladly offer for you to ship it to them & they'll fix it for a fee but you might be better off cutting your losses now & selling it as-is for parts & buying a replacement. Along with some raw hide bones for yer pooch.
Good luck!
Bill

Ah, figured as much.
Yeah I don't put any faith at all into manufacturer warranties, I just wish they had hearts . But really, this blows and the irony is that earlier I was telling myself, after weeks of tweaking, that I'd lose some hair if I have to hard-reset anytime soon.
Looks like that statement was taken to the extreme....

sp8805 said:
My question is, what is the extent of the coverage?
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I wanted to buy my device abroad, and lucky me, I called reseller here.
Answer was "Warranty is valid only locally", meaning only in my country for device bought in my country!
And sorry to say, damage caused by a dog is not covered by warranty! At least here...

http://www.crc.id.au/2010/11/25/htc-when-warranties-go-bad/
Adding my bit to the piece. Even when its a genuine fault, they are still hopeless.

Squaretrade Warranty for Nexus One

Just as a consideration, I thought I'd throw this out there. I was mildly concerned when I ordered a Nexus about the lack of Asurion insurance on T-Mobile. Checked with Squaretrade, since I have used them on other electronics purchases, and was very pleased to find they have a specific plan for the Nexus One. For $115 (special atm) you get a full 2 yr replacement or repair warranty for a one time premium with an at need $50 deductible. Normal failures like battery failure are not subject to deductible. Only con is they don't cover loss, you have to be able to send them back something broken. Being as I was paying about $8 a month for insurance on my G1 before, with a $150 deductible, a little quick math shows an amazing difference. My experiences with Squaretrade in the past have been wonderful, and I would recommend giving them a look.
http://www.squaretrade.com/pages/nexusone-landing?ccode=bs_war_quote

t-mobile gave me insurance through Asurion....

This is old news. Tmobile does cover the nexus one. Use search.

Dose it cover if I unlock the boot loader? I know Google (HTC) voids the warranty the second you do that. I want to be able to install Cyanogen on my Nexus One without the worry of not having a warranty. I have the G1 now and have had it for about a year now and I havent had any problems with it, but I've heard of people's N1's on at&t the screen is messed up look here.

thumbs said:
Dose it cover if I unlock the boot loader? I know Google (HTC) voids the warranty the second you do that. I want to be able to install Cyanogen on my Nexus One without the worry of not having a warranty. I have the G1 now and have had it for about a year now and I havent had any problems with it, but I've heard of people's N1's on at&t the screen is messed up look here.
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no it dont cover unlocked bootloader. it covers electrical, lost or stolen. worst comes to worst you just file stolen thru your insurance and buy a new one from them for $130 bucks. or should i say refurbished not new.

Lol. Well when I bought mine the T-mobile reps I talked to didn't really know what a Nexus One even was. I was however told that insurance through them was unavailable to me because the phone was sold through Google. Bad information or miscommunication is irrelevant, the SquareTrade Warranty is a far cheaper way to go. Though it doesn't cover loss, I spoke to them before buying it and was told in clear language that any claim due to unit damage from dropping, water, etc. was covered regardless of bootloader being unlocked. This would only be an issue with them if there was no physical damage to the unit. I'm not worried about bricking it, I'm worried about taking it with me when I go drinking. lol. Things tend to get run over.

It's also be covered in other threads that you can insure the phone through a "personal items" policy with your regular (auto) insurance provider. I have mine through State Farm. It's $30 a year with no deductible and they could give a flip if it's rooted or not. You just call them up and say my stuffs broken/lost and they send you a check to replace your phone. So, SquareTrade isn't the way to go either.

OutlawPro said:
It's also be covered in other threads that you can insure the phone through a "personal items" policy with your regular (auto) insurance provider. I have mine through State Farm. It's $30 a year with no deductible and they could give a flip if it's rooted or not. You just call them up and say my stuffs broken/lost and they send you a check to replace your phone. So, SquareTrade isn't the way to go either.
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Awesome. i use State Farm, so i'll have to look into that. good intel.

OutlawPro said:
It's also be covered in other threads that you can insure the phone through a "personal items" policy with your regular (auto) insurance provider. I have mine through State Farm. It's $30 a year with no deductible and they could give a flip if it's rooted or not. You just call them up and say my stuffs broken/lost and they send you a check to replace your phone. So, SquareTrade isn't the way to go either.
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Any idea if you can purchase that type of insurance from State Farm without having another policy with them?

RussianSolja said:
no it dont cover unlocked bootloader. it covers electrical, lost or stolen. worst comes to worst you just file stolen thru your insurance and buy a new one from them for $130 bucks. or should i say refurbished not new.
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To clarify:
The Assurian policy doesn't cover unlocked bootloaders, only defect, theft and loss.
The Squaretrade policy (at least the one I bought for my N1) covers defect and accidental damage, and is agnostic to bootloader status (meaning they don't care if you unlock it).

jerhoyet said:
Any idea if you can purchase that type of insurance from State Farm without having another policy with them?
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Not 100% sure, but I think you can because my policy is not tied to any of my other policies. It's a standalone and the reasoning for it is, it you need to use it, it won't affect your regular insurance rates
If you have auto insurance, you should be able to get coverage through them. You might get better rates by having an existing policy too.
Just give any State Farm rep a call to find out and let us know what they tell you if you don't mind.

maxawesome said:
To clarify:
The Assurian policy doesn't cover unlocked bootloaders, only defect, theft and loss.
The Squaretrade policy (at least the one I bought for my N1) covers defect and accidental damage, and is agnostic to bootloader status (meaning they don't care if you unlock it).
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Helpful. I was originally told by the T-mo rep that Asurion wouldn't cover me, but I ordered on release day. lol. As for theft or loss, not possible. I will stick with Squaretrade and hope I never have to use it.

I'll cave in. Since I spent $529 for this phone, spending an additional $120 couldn't hurt to protect against damages. If I drop it and the screen cracks, they replace it reguardless correct? I just had a bad luck day, had phone in my basketball shorts with a clear hard case on it, while playing it fell out. Then when I got out of my car I forgot my phone was on my lap so down it goes again with the case. There are scratch marks on the bottom and top of the phone but doesn't bother me. It worries me that in the near future I might actually drop it by accident and it will be damaged. The 3rd time I dropped it, was when I went to put it in my newly purchased dock. So I've finished my bad luck for the day (hopefully)

*wonders why people will spend MORE for a LESSER insurance policy.

[Q] What to tell t-mobile to get a warranty replacement?

So my mom managed to bend the prongs in the charging port so she cant charge her MT4GS.... She went into t-mobile and they said that they wont replace it because it was her fault. Is there something else we could say like it always drops signal or something so they will replace it for? She spent a lot on this phone back in August and she would hate for it to be useless already.... -_-

Tell them that the touch screen isn't responding and freezes a lot that's it.
Sent from my T-Mobile G2 using XDA App

And do it over the phone instead of going in.

Thats not right Xo My dad works in construction. He got a Otterbox Defender Series for his GSII. He wanted to test is out, ran it over with a semi. Screen broke got a huge crack #phone worked perfectly# they replaced it. Just say that your earphone jack wont work. The camera freezes. Youve restored it. Then it worked for a while, but it started acting up. Blame it on the software.
Sent from my myTouch_4G_Slide using XDA App

Since this device charges over the micro-usb connection, you're telling me she managed to break the internal connector?
That takes talent. You have to really try to break that. Really force the UBS plug in backwards.
I hate to tell you but unless she has insurance on it, she's screwed. Even if they process a warranty, if they find physical damage (and what you described is certainly physical damage) they will consider the device out of warranty and charge her account the out of warranty fee.
These devices are reviewed by a team given specifications by the manufacturer to look for specific things that the manufacturer deems physical damage, liquid damage, excessive use, etc.
Sent from my myTouch_4G_Slide using XDA App

itsomaryo said:
.... She went into t-mobile and they said that they wont replace it because it was her fault. Is there something else we could say like it always drops signal or something so they will replace it for? ....
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I didn't want to come off as a **** and tell you to suck it up and pay for it, but the thing is, she did break it and T-Mo or HTC shouldn't be on the hook for the cost of replacement.
Blue6IX said:
...
"big snip"
...
If this is in fact the case, USB host support will probably be much trickier to implement, and a lot more risky to use. A hardware pathway will always be what it is. Software is more fickle, and has to be very closely checked and managed when dealing with something like this. If it's software that's regulating your power flow, you can very easily send too much to the wrong place and permanently break something.
Breaking a whole series of phones because we were too eager to release software that wasn't tested thoroughly enough would be a heavy blow to manufacturers agreeing to ship devices with S-OFF bootloaders.
I don't know if people have read up on that struggle, but one of the primary concerns against doing so was people overclocking their devices way above manufacturer specs, breaking them because they didn't know better, and manufacturers seeing a dramatic increase in returns. The cost to the companies like HTC for dealing with irresponsible end users was always one of the shields thrown up to justify shipping S-ON.
Since this is an overclock thread, and discussing USB host support is something else that could physically damage/destroy the device hardware - this is worth mentioning and making people aware of.
Search around on XDA and you'll see threads here and there over the last few years about what we've had to go through to get phones shipped S-OFF. The MT4GS wasn't, but the time is now for that to start happening. In the future most (if not all) phones will be coming S-OFF fresh out of the box.
I strongly urge anyone involved in overclocking or USB host support to be very cautious about what they are doing, and very aware of the potential damage they can do not just to a few peoples phones (which is bad enough) but to un-do years of hard work and lobbying by the open source community as a whole.
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While i'm waiting for a big download to finish on my slow-as-dialup (literally) home internet connection, i'd just like to repost here part of what I just posted in the dev section.
Phone manufacturers seeing an increase of returned phones that they have to eat the cost for because of something brain-dead or irresponsible the end user has done really hurts everyone.
The cost of phones go up, and while in this case specifically it has little to do with us finally getting S-OFF bootloaders on retail phones - the RMA total is just a number and isn't always broken down to specific causes when used as a statistic.
Any phones being returned that shouldn't be gets tallied up on a specific section of the balance sheet of a phone manufacturers (and to a smaller degree, cellular providers).
Now that we are finally starting to get phones shipped with S-OFF bootloaders, and the need for the amazingly brilliant work the Revolutionary release represents is fading, something like this is one small blow to that achievement.
The level of brilliance, creativity and dedication that had to come together for the MT4GS to get an aftermarket S-OFF bootloader blows my mind. The people who came up with the Revolutionary exploit are the kind of people that rocket scientists get intimidated by intellectually. (no exaggeration, they are the literal select few)
Think about how much more would be available to us as a community that we could do with our devices if people like that could focus their time on developing end-user applications or other software for the phone. Instead they are set with the next-to-impossible task of making it possible for all the rest of us to develop for these devices.
I know you don't see it as a big deal about finding a way for T-Mo or HTC to eat the cost of the broken phone, but the ripple effect of many people doing what is being suggested in this thread impacts issues most people would never think about, probably not even aware of.
I know it sucks to be saddled with the cost of breaking such an expensive piece of equipment. ultimately, though, the responsibility needs to rest on the shoulders of the person who actually caused it to happen.
What I would recommend is to look into an aftermarket repair service. There are some really good ones out there that specialize in high-end phones like the MT4GS.
This link:
verne2k said:
afaik no its not
http://www.ifixsmartphone.com/smartphone_repair/MyTouch_4G_Slide_teardown.html
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Is to a place (in california, I think) that repairs phones - and shows a step by step on how to replace the screen on the MT4GS specifically.
I would start on their site, and see what it would cost to repair the USB port on the phone. It might not turn out to be that much, but this would be a great first step to take in finding out.
Like I started with, didn't want to just come out and say "too bad", I wanted to really explain why it's not a good thing for all of us to try to find a way to make the manufacturer pay for something that isn't their fault. I hope that providing you with a starting point to finding the resolution of the problem softens the blow a bit of having to hear that.
I wish the best of luck to you, and if you do get it repaired, maybe share the experience and the cost here for others to be made aware of.

I walked into my local tmo store, said "my phone is all messed up from the ota update, it doesn't even boot up all the way, I need it replaced under warranty since its been less than a year"
They asked for an address. I got the new phone in the mail a couple days later then brought my old one in so they could send it back for me.
They didn't even check out my phone in the first place. Look for the lazy employee
Sent from my RubiX CubeD MT4GS using XDA App

also a temporary fix would be getting an external battery charger.

Ya I've done 4 exchanged for my chicks mytouch and they never ask to ts.. we just say it keeps getting a deadstop on the screen..
Sent from my RubiX CubeD MT4GS using xda premium

Just tell them it's having an issue that you know they can't/won't spend the time to replicate.
My phone randomly restarts
My screen goes blank and I have to take the battery out
When I click the camera it always tells me "Cannot connect to camera"

OP, your mom broke the phone - plain and simple. It's not a hardware failure, and as much as it sucks she needs to suck it up and buy a new one.
People bullshitting warranty returns on items they broke only drive up the costs for everyone else.

Alright.. well I'll be straight up honest with you.
I can't imagine how that happened to your phone. Obviously it is a user mistake, and thus it doesn't legitimately qualify for a warranty replacement.
You have the choice to take it in to get fixed, I'm sure there are many people who can do the repairs in your area. It might cost you upwards of $50 (don't quote me on that)
You can call T-mobile, and BS your way through the warranty department to get them to send you a new one, like everyone else has said. From an ethical stand point, you don't need me to tell you that's wrong, because it's lying and essentially cheating. If you choose to go that way, you will be required to pay $15 for shipping and handling, however that does not stop there. T-mobile WILL inspect your phone. Most of the time, people get away with it, but I have had a friend who tried to cut through the system and got caught (he cracked his screen and filed it as the OTA update ruined his phone). The consequence is simple, you pay full price for your replacement phone (which would be several hundred dollars). Moreover, your replacement phone isn't even a new phone, it is a refurbished device which might only just look new. Back in the day when I still had my G1, the sliding hinge came loose like it did on a bunch of them so I got a warranty replacement on it. The one they sent me came with two dead pixels on the screen, but I just didn't want to fork out another $15 to get a replacement.
So really, you can pay the money to get it fixed, and it'll still be your phone, the new phone that you paid for. Or you can cheat and send it back, pay the $15 and risk getting caught and having to pay a couple hundred for a refurbished phone.

Yeap, Its ALWAYS better to do it over the phone. Sound frustrated but not angry and they'll always kiss your butt.

Actually they chargre 130 if the phone has damage and u lie to get a warranty replacement. They don't charge full price
Sent from my myTouch_4G_Slide using xda premium

androidfeen809 said:
Actually they chargre 130 if the phone has damage and u lie to get a warranty replacement. They don't charge full price
Sent from my myTouch_4G_Slide using xda premium
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I can confirm this. However, in my case it was legit. I was charged for the water detector sticker being pink although it was never dropped in water and the reason for my returning the phone wasn't water related at all. The hinge was loose as hell on my phone and I wanted this taken care of. The only reason why the sticker was pink was due to having wet hands when inserting my battery into the phone since I don't ever charge my phone via USB and use a separate wall charger and just swap batteries when I need to charge my batteries.

Well sorry to the people who are against wasting warranty replacements but money is tight and the replacement is on the way and believe me I was post when I found out she some how broke the USB port -.- but she said my little sister tripped on it while it was charging and that's when it broke!
Sent from my HTC Sensation 4G using XDA App

Wierd enough i just came home to find my warranty replacement from asurion.... And to my suprise they sent me a new phone in the mytouch box with the important stickers on the side of the box. I lost my phone and i decide to file a claim which i had to pay 130. However the first phone they sent me was a refurbish one it did not came in the mytouch box and looked used. I found out it had 4 missing pixels so i call asurion to get a warranty replacement and they send me a new one. Now i get to keep the 2 batteries and 2 chargers because they say they only want the phone not the battery or back cover or charger. Anyone experience something like this before?
Like really they decide to send me a refurb phone after i paid for a new phone because i lost my phone and i get a brand new warranty replacement? Wtf thats just so wierd to me
Sent from my myTouch_4G_Slide using xda premium

androidfeen809 said:
Wierd enough i just came home to find my warranty replacement from asurion.... And to my suprise they sent me a new phone in the mytouch box with the important stickers on the side of the box. I lost my phone and i decide to file a claim which i had to pay 130. However the first phone they sent me was a refurbish one it did not came in the mytouch box and looked used. I found out it had 4 missing pixels so i call asurion to get a warranty replacement and they send me a new one. Now i get to keep the 2 batteries and 2 chargers because they say they only want the phone not the battery or back cover or charger. Anyone experience something like this before?
Like really they decide to send me a refurb phone after i paid for a new phone because i lost my phone and i get a brand new warranty replacement? Wtf thats just so wierd to me
Sent from my myTouch_4G_Slide using xda premium
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Warranty replacement is different...you had an insurance claim and yes Asurion will usually send a refurbished but I have yet to get a refurb that wasn't obviously flawed within an hour of use...you call and complain they will overnight a new one at that point. Warranty would be if it broke and not your fault...and I have only had to pay 5 bucks for the both my replacement phones but I think it is cause i have the full insurance plan...warranty should cover all fees to replace but oh well. You agree when they go to send you a replacement that there is not physical damage or such so don't be surprised when you get a nasty charge on your bill....

beezie916 said:
Warranty replacement is different...you had an insurance claim and yes Asurion will usually send a refurbished but I have yet to get a refurb that wasn't obviously flawed within an hour of use...you call and complain they will overnight a new one at that point. Warranty would be if it broke and not your fault...and I have only had to pay 5 bucks for the both my replacement phones but I think it is cause i have the full insurance plan...warranty should cover all fees to replace but oh well. You agree when they go to send you a replacement that there is not physical damage or such so don't be surprised when you get a nasty charge on your bill....
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Well it was for dead pixels on the screen so the phone isnt damage or anything. They cant charge me anything.
Sent from my myTouch_4G_Slide using xda premium

androidfeen809 said:
Well it was for dead pixels on the screen so the phone isnt damage or anything. They cant charge me anything.
Sent from my myTouch_4G_Slide using xda premium
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Sorry i was talking about the OP on that one

[Q] Replacement Dock and Tablet Despite Unlock?

Will Best Buy give me a replacement dock and tablet if I cite the dock malfunction despite my having unlocked the tablet?

I have a similar question here;
http://forum.xda-developers.com/showthread.php?t=1646723
I think we should be OK to unroot & wipe... **waits for confirmation!**

You unlocked the boatloader?
You've officially lost warranty.
Though, you can allways hope they wont notice..

but thats losing warranty with asus. not best buy, i doubt anyone at bestbuy is smart enough to know anything about it and best buys warranty doesnt say anything about stuff like that. simply, its broke, we replace..

Best Buy Warranty
This depends... if you didn't purchase an extended warranty through them they honor the terms of the manufacturer's warranty. How this is carried out varies from product to product and vendor to vendor. In some cases, the vendor agreement essentially replaces the item out right. In the worst form, the product gets sent back to a manufacturer's authorized service center. Sometimes this is the manufacturer and other times is a third party. I do agree that it is unlikely that anyone at the store level would notice the unlocked bootloader however it may get noticed at the service center.
If you purchased the extended warranty, then most likely the product will not be serviced and it will be replaced.
I will admit that it has been 2 years since I worked in the warranty fulfillment capacity with that company so things may have changed some. Either way I'm glad to have a real job. Hope this helps.

Meh. If they're anything like Walmart, they probably won't even turn it on. I returned 2 tablets to Walmart, and the only hassle I got was from taking the S/N sticker off the second one, and they still took it back.

Does the device say "unlocked" at boot? I just swapped my 16gb for a 32gb and they definitely turned it on to confirm it works.
If it doesn't say unlocked anywhere than I doubt they'd notice.
Sent from my MB855 using Tapatalk 2

The device does indeed say that it's unlocked at boot... Will Best Buy actually notice and know what to make of it?

[India] Cost and time of repair?

So the phone fell down and the back is full of spider cracks(front no damage). My phone is still under warranty but I have unlocked the bootloader of my phone. So how much money do they take to replace the back of the phone and can it come under warranty? and within how many days will they give it back to us? Also is it possible to change the colour of the back (from silver to red)? Is there anyone who broke their phone and tried to replace it? Please then tell what had happened.

I don't think accidental damages are covered under warranty.

harkirat01 said:
I don't think accidental damages are covered under warranty.
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Ok but do you have any idea how much it might cost to replace it?

Sorry I have no idea. Difficult to take a guess. Best would be to call the service centre folks. They'll obviously stress on you bringing in the device but just ask them to give you a rough estimate.