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Phone turned off today for the fist time, info provided

My phone turned off by itself today while it was in my pocket, here are some information. The phone is also not rooted, no launchers have been used, and is currently using TouchWiz.
Purchased from AT&T Premier website on August 27th 2010
Delivered to me September 1st 2010
Manufacturing Date - August 2nd 2010
Battery Manufacturing Date - Not checked
Apps installed before shutoff experience:
Dictionary.com
Fandango Movies
The Moron Test Lite
WordUp
Google Voice
Speedtest.net
Barcode Scanner
Ninja Kaka - Fruit Dojo
Drop Block DEMO
Hella Umbrella Beta
PapiJump
Jewels
Unblock Me FREE
Smooth Calendar
GPS Test
1 Day/Night before I experienced the shutoff, the following were installed:
- Used my own wallpaper jpeg instead of one from the Captivate's stock wallpaper folder
- Beautiful Widgets
- AppBrain App Market
- Fast Web Installer
- Angry Birds Lite Beta (APK FILE, USED ANDROID CENTRAL'S SIDELOADER MACHINE)
- Paper Toss
I've had my phone for exactly 1 week, and after reading all the horror stories of people experiencing the random shut offs, I thought I was lucky up until now. I love this phone a lot despite the obvious GPS issues. Does anyone have any idea on what may be causing this? Hardware or Software issue?
I would hate to exchange it for another with AT&T since I've become so attached to it.

My phone randomly shut down within the first couple of days I had it too. However, it doesn't happen anymore.
I'm still not exactly sure what caused it. Here is what I can remember having differently before and now:
- Used the Grass live wallpaper; now, I'm using a static wallpaper
- Had a corporate exchange account synced; now, only syncing a Google account
And of course, I've been charing the phone more ever since I got it, so maybe the battery needs to "learn" something so that it doesn't automatically shut down?

kevrocks said:
My phone randomly shut down within the first couple of days I had it too. However, it doesn't happen anymore.
I'm still not exactly sure what caused it. Here is what I can remember having differently before and now:
- Used the Grass live wallpaper; now, I'm using a static wallpaper
- Had a corporate exchange account synced; now, only syncing a Google account
And of course, I've been charing the phone more ever since I got it, so maybe the battery needs to "learn" something so that it doesn't automatically shut down?
Click to expand...
Click to collapse
thanks kevrocks, how long have you had your captivate btw?

There are a few threads here, including mine with the "Let's compare apps" theory http://forum.xda-developers.com/showthread.php?t=763956. No on has been able to figure it out. However, in my observation, I had my Use GPS Satellites turned off while I was away on vacation in Europe. In the 7 days I was away, my phone never turned off on me. That was last week. This week, it still hasn't turned off (knock on wood). Could that be the culprit?
Do your own test. Uncheck the "Use GPS Satellites" in the Location and Security menu. Check it when using Maps or Navigation but don't forget to Uncheck it when not in use. Observe for a week and see if you get the same results as I did.
Good luck.

mike_terror said:
thanks kevrocks, how long have you had your captivate btw?
Click to expand...
Click to collapse
It's been 1.5 weeks so far.

Mine did this also, when i called Samsung they explained to me that they don't know what the problem is that is causing this issue and that some users are experiecning it. They told me that I would need to send the phone in with Phone, Bat, and Bat Charger for a complete diagnostic overview. Unwilling to do this I just returned the phone for a different one. I'm thinking that if it happens it hardware and you are best off getting a replacement rather then messing with it.

RexEscape said:
There are a few threads here, including mine with the "Let's compare apps" theory http://forum.xda-developers.com/showthread.php?t=763956. No on has been able to figure it out. However, in my observation, I had my Use GPS Satellites turned off while I was away on vacation in Europe. In the 7 days I was away, my phone never turned off on me. That was last week. This week, it still hasn't turned off (knock on wood). Could that be the culprit?
Do your own test. Uncheck the "Use GPS Satellites" in the Location and Security menu. Check it when using Maps or Navigation but don't forget to Uncheck it when not in use. Observe for a week and see if you get the same results as I did.
Good luck.
Click to expand...
Click to collapse
Funny you mention location. I flashed jh2, latest sre, and tats lag fix yesterday. I was actually turning on my locations and my phone shutdown. I figured it was the oc kernel.
Had other random reboots/shutdowns after. Could have been the flash. Just fyi'ing.
Sent from my SAMSUNG-SGH-I897 using XDA App

mine shut off for the first time yesterday, this is my second, first returned for a loose battery cover and speaker issue. I'm hoping the phone doesnt continue to shut off. Ive spoken to ATT, and i'm kinda screwed right now if it ends up being a hardware issue with the phone. i'm past my 30 days.

Oh, I also performed a factory data reset, and I haven't gotten any random shutdowns ever since.
I also spoke with Samsung technical support, and the rep suggested to do a soft reset. This is where you remove the battery, clean the gold contacts on the phone and battery, and then reinsert the battery.

I've had mine since the first Thursday it was out. For the first week or two, it shut down about once a day. After that, I've never had a random shut down. Don't know why, I've played around with settings and apps since day one back and forth, so I don't believe its any certain setting or app. Maybe a part of the phone or build getting adjusted?

I remember read somewhere that this is actually a hardware flaw: the battery barely touches the PINs. So if there is any free play in the battery compartment, your phone will randomly loss contact with battery and hence shutdown. Exchange the phone seems to be the only solution. Or you can insert some paper on the other end of the battery to make sure it tightly presses against the PINs.
Mine never encounters this problem regardless how I mess with my phones (flashed firmware couple times and rooted, updated many many times).

It definitely reacts as if the power was removed from the phone. There is no power down screen or indication of rebooting. I have looked at the contacts on the battery, but my last phone made a perfect connection as far as I could tell.
If it is a hardware issue, then I'm perfectly okay with that. I could wire the battery directly to the phone and problem solved. I've also heard of people having a lot of luck buying the cheap chinese batteries for the phone off of ebay to correct their shut down issues. Maybe their connectors are pushed more toward the surface than the Samsung battery.

Today I installed Condemned CM 7.2 V23 (2.3.7) R.I.P. - A few minor questions.

CondemnedSoul,
I've had my Eris since the day it went live on Verizon what feels like 3 years ago. I've really grown to resent it for the past year, but I never attempted to root it prior to this.
So today I did the whole rooting and put your rom on as my first step into a world outside of factory settings.
I've got to say, my phone already appears noticeably faster. Thank you for that.
I was shocked to see how quickly google maps pinpointed my location after the stock rom would often be unable to locate me even after waiting a few minutes.
I've used a program called History Eraser for the past year, and every time I ran it things would appear to speed up, but this is so much better. I love it already.
Ok, enough kissing your ass for now. I'm going to use this thread for all of my questions as I encounter them. As of right now, I only have 1.
Camera help: When I take a picture, you have a very loud shutter sound that plays. I've searched everywhere and can't seem to locate a way to shut that shutter sound off. Could you lead me in the right direction?
Thank you!

Issue list after about one year of use !

Well, I've been using my Oneplus since a pretty long time, and I decided to list all the issues I have since I got it. It's pretty long so stay sitted.
- Ghost touches on touchscreen.
- Touch screen becoming suddently unresponsive.
- Never could manually select my carrier.
- Never could connect to carrier network.
- Never could download MMS.
- Never could connect to LTE/4G, even though the APN was correctly set up.
- Camera freezes randomly.
- Phone keeps waking up for no reason (the touch to wake keeps getting triggered, certainly a ghost touch issue).
- Photos are pretty bad, stabilisation sucks.
- Call app keeps randomly crashing, only solution to use it again is to reboot the phone.
- Messages app keeps randomly crashing, only solution to use it again is to reboot the phone.
- Random system crashes (something similar to a segfault somewhere in the UI management code).
- High battery drain (I mean, REALLY high, like, "a full battery in half a day" high !).
- SMS sending/receiving fails very often.
- GPS fixe is unreliable, it keeps draging my position over the whole town and never settles.
- Compass is unreliable, according to it, I keep spinning around, even after a recalibration.
I guess that's about it, I am missing some, but that's already pretty long.
I tried everything and made a clean install after each update to be sure, and the problems kept on adding onto each others.
The only thing that could explain that could be very poor build quality and Cyanogen mod's team incompetence (yeah, these guys really can't code properly, putting their ROM on the phone was a big mistake from OnePlus).
I would like to precise that I treated the phone very well, it never fell down, it doesn't even have a little scratch. It really feels like using one of those counterfeit phones, even though I got it from the official online store.
How many of these issues did you have ? And if you did, how did you fixe it (if you could ever fixe them) ?

There's something pretty wrong with your phone, it shouldn't act like that. You need to provide some more information.
What build are you on?
Is your bootloader unlocked?
Do you have a custom recovery?
Have you modified it in any way?
What was the last update you took and how did you apply it?

I have similar things happening to mine.
I've treated it well with no major damage to the phone.
After having it from a year and a month I've noticed that it's started. I've updated normally through OTA to CM12.1-YOG4PAS1N0.
Never rooted ( really considering it now, was very lazy haha ), never customised just kept all stock.
The problems I am having that really are concerning me :
- Very high battery drain (doesn't last 4-5 hours at most).
- Very high CPU usage (and hence the phone getting quite hot) thought it was the google play services bug, didn't change when I applied the changes.
- SMS taking a while to send (between 1.5~2 minutes for a message to send).
I'm thinking of factory restoring my phone, just want to find something decent to back my important data up (e.g. sms, some app data) [anyone welcome to suggest anything, I'm still looking].
If I factory reset I will post any results of what happens.

As I've stated in another forum thread started by the above user, I have had a lot of the aformentioned problems and worse.
We've both described our issues in that thread and as I've stated I'm growing so weary. I had my PC fail on me last year and spent all year chasing warranties and RMA's and having to coax companies, who are legally bound to do what I am having to beg and threaten before they do it. Then this year I get a defective OnePlus One and One Plus themselves ignore, deflect, delay and misdirect me. I've had the phone 10 months now and I've been complaining and fighting for 6 months with the above problems and I was only just offered an RMA (or RRR as they call it) this month. That's 6 months of begging, pleading and then demanding. Safe to say I have sought third party legal advice and will be taking this as far as it can go.
I would make contact with them as soon as you can regarding these issues or they will only use that against you.

Battery, CPU and Message Issues, please help.

Hi All,
I've been having a number of problems over the past few weeks with my OnePlus One, not quite sure what to do so I thought I would ask here for any advice.
Overall my major problems:
High CPU usage (and therefore high phone/CPU temp to the point of needing to turn off because of overheating)
High battery drain (and the battery will not last 5 hours even on sleep)
messages take between 1 ~2 minutes of hanging to send.
Phone randomly waking in sleep (contributing to the battery problem?)
I've looked into it a bit, I've disabled the Google Play Services from waking in sleep, cut down and uninstalled most apps. I've let it drain completely and left it off for 1 hour before charging to full and turning it on. I've tried to do everything people have suggested and nothing so far has worked.
My Phone Build:
Completely Stock CM12.1-YOG4PAS1N0 [Installed through OTA]
Kernel version 3.4.67 - untouched
Never rooted (I've been lazy), no custom rom, nothing touched in bootloader
Always kept safe, no damage, no water damage
I am thinking of doing a factory reset to see if that solves the issue, right now just looking on a way to backup all of my sms/app data (since I can't even titanium because it's not rooted) [All suggestions welcome if you have any good backup software/app that I can use on unrooted phone]. I do suspect a possible virus, hence the want to factory reset, especially about the messages taking so long.
Any help is appreciated, thank you in advance.
Happy to provide battery log or anything if necessary.
Thanks!

Hey there,
I'm so tired of talking about this topic that I can barely work up the determination to write this response. I'll give it a go though and I'll try to keep it short, simple and leave as much emotion of as possible.
So I've had my phone 10 months now. It seemed great at first but it wasn't long before I started seeing cracks (not literally). It began with the battery, or lack thereof. These days it's much worse but even back then it was noticeable worse than any other phone I had owned in the past. I first reported this issue... 6 months ago.
I'll leave that to sink in a little, before telling you that even now my issues are still not solved and I am having to take OnePlus to Trading Standards and receive third party consultation and legal advice.
So six months I have complained and begged them to solve my problem. And in that time my phone has gotten significantly worse.
It exhibits the EXACT same problems as yours. Down to the last note.
The battery... *sigh* Oh the battery. It now lasts around 1 hour of heavy use, 2-3 of moderate use and a bit more otherwise. Even if I leave it completely alone I have to charge two to three times in a 24 hour period.
The CPU seems to be randomly throttling. Performance from app to app will be vastly different.
The heat that comes off this thing is obscene. At times I literally cannot touch the face of the phone or the camera lens they are so hot. (I remember recording some temps once at 47 degrees centigrade).
My messages generally either send or don't. Or maybe I don't wait long enough. I just usually copy the text and resend anyway.
I have issues with my touch screen responding. Funny I never had these or never noticed them when everyone was shouting about it. Now they've released a fix I have them.
Some Wifi networks do not work, they get stuck forever "Connecting".
The phone no longer rings, vibrates or gives any indication of incoming calls. Sometimes it'll pop-up on screen, sometimes there will be literally no indication even on screen except that my phone wakes itself up to the homescreen and then minutes later tells me I have a voicemail (which also has no notification sound/vibration)
As it is I have finally, just this last month been offered an RMA... YES that's right, it's taken them six months to own up to an issue and offer me that which is stated in my warranty and within my rights.
Unfortunately, for them, it is no longer good enough. I have applied to my bank to forcefully remove the money from them and return it to me. That is being decided with the evidence I have, by my bank at the moment.
After that, the ball is in their court and I am free of them as far as I am concerned.
I wasted so much time and breath on emailing and tweeting them and getting no responses, stock responses, blanket responses, repeated verification processes, remote flashing of Oxygen OS to my phone by an engineer (which has brought up more problems, mainly being that Lollipop and Oxygen OS especially are godawful) and general deflection and delay tactics.
They are one the most disgusting companies I have ever had the displeasure of trusting, purchasing from and dealing with.
I hope one day, they go bust and I never have to hear of them again.
Sincere apologies for my vitriol but it is not unwarranted or untrue and I cannot abide. I am extremely sorry you are dealing with the same issues, you are the first I have heard to have the exact same concoction as me. I'm afraid we may have defective (and dangerously so maybe) devices from the factory line, but no one will own up to it.

Urgent Help Needed Please ! OPO with official CM12 self total wiped out .

Hi,
I am fill utterly helpless.
My OPO was normal this morning. Went to my morning ride with the phone in my pocket.
When I got back, It was asking the initialization question of "What language would you like ?"
It took me few minutes to understand that it is like fully formatted and ALL my data is gone. It was only partially backup up (did not back up videos... damn) .
I was running the official CM12.1 , and it was also fully encrypted !!!!
Does anyone have any understanding of what could be the cause ?
Thanks,
SK.

shahark said:
Hi,
I am fill utterly helpless.
My OPO was normal this morning. Went to my morning ride with the phone in my pocket.
When I got back, It was asking the initialization question of "What language would you like ?"
It took me few minutes to understand that it is like fully formatted and ALL my data is gone. It was only partially backup up (did not back up videos... damn) .
I was running the official CM12.1 , and it was also fully encrypted !!!!
Does anyone have any understanding of what could be the cause ?
Thanks,
SK.
Click to expand...
Click to collapse
I'm experiencing the same thing.
It's happened to me a total of 3 times. Every time it's been during a hot day. Every time it's been with me walking around for an extended distance.
1) Walking through a downtown, trying to meet up with friends while in Grand Rapids, MI
2) Traveling through East Africa <-this one was a whole lot of fun :-/
3) Walking through Grand Rapids, MI again. Same downtown area, about the same heat as before.
Each time my phone has been in my pocket and it's been around mid-day. Each time the battery is charged.
Additional fun, the first time this happened, not only did I lose everything on the phone, but it also rebooted, and set itself up in ~SPANISH~.
Best of luck, I haven't seen anything in response to a resolution.
EDIT: I should also add that these happened over the course of 3 years. The most recent time was 2 weeks ago on 6.0, stock rom, nothing has been changed on the phone.