The symptoms: SOMETIMES during incoming phonecalls Raphael rings (plays sound) but when I pick up the call, suddenly the phone sort of "mutes itself". I can't hear the person talking, nor can they hear me, even if I hang up and try later. The only thing that helps is a soft reset.
It's difficult to count the occurence, but I'd say like once a day at least.
I have already tried Hard reset, the phone is acting funny with only Advanced Config 3.1 and PHM RegEdit installed and a few tweaks applied (just Boost TFL3D performance tweaks and SMS conversation disabled)
I'm running stock 1.90.401.1 WWE FW, I have flashed a new radio version (1.02.25.31 Cingular) though.
Any advice/suggestion is appreciated.
Unless the new radio is giving you 3G, I'd go back to the stock ROM/radio combination and see if that works. I'm currently using the Cingular ROM/radio as well and I've never run into these problems, but that may be due to different hardware.
Thank you very much for a quick reply.
I'll try flashing the stock radio and will report back...
So, I flashed the original radio and it seemed for a while that the problem was gone.
Sadly, I must report that the problem is persistant as I had to restart my phone right now. When the "sound mute" thing happens I don't hear anything while answering phone calls (even though the phone rings normally!) and also when I try calling any number from my contacts including the operator hotline.
I really don't want to return the phone because I like it very much but having a phone which has problems with phone calls is kind of silly.
I'm at my wit's end.
Will anyone help me please?
I have a small update - today I was so desperate, that I tried flashing a custom ROM (namely DCS-TouchPro-v1.0 Hybrid) and the phone went bonkers right at the first incoming call. However, something IS different - now the phone is not silent but starts "buzzing" - making a long uninterruptible sound that lasts until reset.
Do you think I could have a HW problem?
I HAVE EXACTLY THE SAME PROBLEM!!!
I already posted a message in the "Issues" post of the Raphael Forum, but apparently no one had the same issue so far.
I did many hard resets (and installing gradually less things), it still bugs.
Currently the only tweak installed is the scorpion one to have 4 rows of icons in a menu.
My Raphael is behaving like this since 1 week. The bug occurs once or twice a day as well.
Anybody with some good IT experience has got an idea of what could be wrong with it?
Do you think it is more software related or hardware related?
Today it also crashed badly (grey doted screen and noway to make it work again by turning off. Had to soft reset).
PLEASE DO HELP US, because I'm using the phone for professional reasons and I'll really have to send it back if it keeps on bugging this badely!!!
I just sent a message to HTC Support.
Let's see what they say.
I'll post their response so those who have the same problem will know what to do.
Oh boy, I must say I'm glad not to be the only one with this problem, even though I never wish bad things to anyone.
While googling the problem, I found a few Diamond users with exactly the same symptoms, however most of them solved this by exchanging the device for a new one, so this won't help us much...
Me too, I was wondering if it was because I did something wrong with the phone...
But if I'm not the only it means that there is a problem with the phone itself.
Anyway I'll wait for the official answer from HTC...
I'll post their answer as soon as I receive it.
I'm actually quite curious what their answer will be.
But I wouldn't hold my breath for any miracle, so I'm preparing to send my phone to the service center to have them look at it...
Well.. that makes 3 of us then
at first i thought my symptoms are different, but Flippy confirmed they're identical.
http://forum.xda-developers.com/showthread.php?p=2611523#post2611523
I have to correct myself - I wrote that when the thing happens, the phone still rings, which is not true. It rings just the first time before the problem occurs, but then it's dead silent.
So it seems our symptoms really are exactly the same.
Told ya AntiProxy!
So we are indeed only 3. It is still ok, it means that there is only a very small proportion of of Touch Pro that have this problem.
Now let's only wait HTC's answer...
spoke to HTC support today.
not that i expected them to figure it out or have a solution at hand, but i figured what the heck.. give it a shot.
their solution?
hard reset.. the guy would swear by his daughter that a hard reset will solve it.
i just thanked him and hung up.. *sigh*
don't you just hate it when techsupport's solution to everything is a reboot or reformat.. when you know that's not the solution anyway!
Well, I tried already doing the "Clear Storage" through the settings -> system panel, but it still has got the same problem.
I'll give them a call aswell to see if by any chance I can get on the phone 1 person who will be able to provide us a better technical advice
Hard reset won't help, I've already done it like dozen times and it makes no difference...
I tried flashing the phone to the stock 1.90.405.1 ROM and so far (a day and half) I have NOT encountered the problem. It is too early to start hoping, but I wanted to let you know - if you don't mind flashing your phone, give it a try.
Zillator, can you keep us posted for like 1 week?
If in 1 week the phone doesn't present again that problem I'll flash it as well (I didn't want to flash it because I wasn't sure if it could void the warranty). If during 1 week you don't have the problem again it'll mean that out initial ROM was defective...
Thank you Zillator and please let us know. (by the way when I'll call them tomorrow I'll ask them if flashing the ROM to a newer stock version voids the warranty).
Zillator said:
I tried flashing the phone to the stock 1.90.405.1 ROM and so far (a day and half) I have NOT encountered the problem.
Click to expand...
Click to collapse
only thing is.. my phone is still running the stock ROM as it is!
AntiProxy said:
only thing is.. my phone is still running the stock ROM as it is!
Click to expand...
Click to collapse
AntiProxy, it might be a bug in the ROM we have in our machines. That's why maybe flash it could be the solution. Nevertheless I'll ask about the warranty tomorrow when I call them and let's see how it goes to Zillator.
If his phone doesn't bug for 1 week, there might be a big probability that the problem came indeed from our ROMs.
Guys, don't worry, I WILL keep you updated. I know how much the problem bothers me, so if there's anything I can do to help you, I will definitely do it.
In the end, that's why we are here - to help each other...
AntiProxy: is your stock ROM 1.90.405.1 WWE? Because mine was different (1.90.401.1 WWE) and I had the problem. Maybe Flippy_TK is right and the problem only exists in the 401 ROM.
I'll continue testing and we'll see...
I just restarted my phone (HTC HD2) and like always i enter my code on the lock screen, but this time it says its wrong or sometimes it doesnt even do anything!! I restarted a couple of times and its still the same. Can any1 help plzzz?!!
Welcome to the forums!
Maybe some problems with your SIM-card? Try to replace it in your phone and see what happens.
If you keep getting the problem, flashing another ROM would probably fix it.
If you're not familiar with ROMs etc, I suggest you go to the HD2 forums and take a look there.
Hope this link helps:
http://wiki.xda-developers.com/index.php?pagename=HTC_Leo
Good luck,
I got the same problem with you. My solution is just do the hard reset.
Does anyone know better solution?
Pls some one help me 2 solve my problem, I use a htc desire last 2 month's operating software 2.2 froyo, some time when i try 2 make a call to any number its screen going 2 black if i moves ups and down its display not work.
secondly when i want 2 end the call the display not show me the end key it seems dark too.
what kind of problem it is, i reset my phone yesterday but problem not solved yet.
Thanx
farhan_bd18 said:
Pls some one help me 2 solve my problem, I use a htc desire last 2 month's operating software 2.2 froyo, some time when i try 2 make a call to any number its screen going 2 black if i moves ups and down its display not work.
secondly when i want 2 end the call the display not show me the end key it seems dark too.
what kind of problem it is, i reset my phone yesterday but problem not solved yet.
Thanx
Click to expand...
Click to collapse
Hi folks!
Newbie here!
Having a similar WIERD Problem with my HTC DESIRE CDMA
I am able to make one call or send One SMS.
After that any other call - it says Call ended
I need to wait for about 10 mins and try again or Toggle the Airplane Mode
I have flashed it with Cmod 7, Successfully S-off
Still no success
Seeking your help
Thnx
Praveen
Hi all,
Am having serious issues with my HTC Desire after updating from the market.
Was updating all apps from the market when the phone froze. Had to remove battery and reboot - put it on charge and though nothing of it.
Now whenever I try to start the phone I get stuck on the HTC Splash Screen. I
can access bootloader but it will freeze when I try to do a 'Factory Reset'.
The phone is completely stock, haven't rooted it or anything since purchase.
Problem is the item is parallel imported and the company I purchased it from are currently 'closed for renovation' and aren't replying to my emails.
Does anyone have any suggestions to what I could do to solve this dilemma? Please note I have no experience with rooting etc etc.
Thanks!
hi
do you have a desire S or a desire(without the S)
if you have the desire S then try factory reset & see what your phone does for the next 10 mins
check if your device is picked up by adb
if nothing happens your emmc chip maybe dead
try calling HTC & ask if they can take the device under warranty
afro213 said:
Hi all,
Am having serious issues with my HTC Desire after updating from the market.
Was updating all apps from the market when the phone froze. Had to remove battery and reboot - put it on charge and though nothing of it.
Now whenever I try to start the phone I get stuck on the HTC Splash Screen. I
can access bootloader but it will freeze when I try to do a 'Factory Reset'.
The phone is completely stock, haven't rooted it or anything since purchase.
Problem is the item is parallel imported and the company I purchased it from are currently 'closed for renovation' and aren't replying to my emails.
Does anyone have any suggestions to what I could do to solve this dilemma? Please note I have no experience with rooting etc etc.
Thanks!
Click to expand...
Click to collapse
As the problem is S-on and unrooted I would send it back under warranty.
Well, sounds like the "eMMC-Issue". So as you described it you eMMC chip is broken.
All we know, it mostly happens when you remove the battery. You can't do anything besides turning it to HTC to give you a new one.
http://forum.xda-developers.com/showthread.php?t=1165304
In the last few weeks (after the upgrade to 2.3.4 1.50.401.1) i have trouble answering incoming calls when the phone is in "suspend" mode.
The lock screen comes up but it's totally frozen untill i reject the call with the power button or it's cut.
It only seems to happen when i haven't used the phone for a long time.
This i really annoying because i use the phone for work and most of the time i only see my extention it's being forwarded from and have no idea who called.
Any ideas?
The phone is stock, factory reset has been done and the little metal plate has been pulled out..
Another "funny" thing is that i'm missing the option in Accessibility > Power button ends call…
May be it is time for you to root your phone and try custom ROM ;-). I hardly used my phone with stock ROM for a week. The software was buggy. I had raised a complaint with HTC and they asked me to do factory reset. That is the standard answer.
Waiting for a stable ICS ROM, thinking about going to CM but would miss the sense lockscreen.
I have this problem as well, even with Android Revolution HD custom rom. First it appeared on stock rom, and for that reason I rooted and installed Revolution HD. Now, after the screen has been off about 15 minutes the problem is back. Seems like this one only appears when the phone hasnt been used for some minutes.
Its a kernel problem. Atleast.. thats what I've heard.
I had this with Bricked kernel, now i'm on stock and dont have the problem anymore. Only thing is it gets HOT fast!
Hi everybody,
I still have this problem on my HTC Sensation XE with the last firmware and Android Revolution HD 6.6.2 ROM...
I normally install that ROM with stock kernel and without Bravia support.
Does someone has an idea to fix this problem on incoming calls?
Hope so!
thanks a lot,
regards
Miniera77
...nobody knows anything about my problem?
Miniera77 said:
Hi everybody,
I still have this problem on my HTC Sensation XE with the last firmware and Android Revolution HD 6.6.2 ROM...
I normally install that ROM with stock kernel and without Bravia support.
Does someone has an idea to fix this problem on incoming calls?
Hope so!
thanks a lot,
regards
Miniera77
Click to expand...
Click to collapse
Miniera77 said:
...nobody knows anything about my problem?
Click to expand...
Click to collapse
One year later... same problem with last android revolution hd for XE...
:crying::crying::crying::crying::crying::crying::crying::crying::crying::crying: