I updated my HTC Trophy 7 to windows phone 7.5 (Mango) today, and since then, my Windows Live account won't seem to sync. It gives me the an 'Attention Required' message below the name of my windows live account. After clicking, it says 'Your password is incorrect' and shows the incorrect number of ***** for my password... It reverts to 8 **** every time. After entering my correct password, it syncs for a while before going back to the 'Attention Required' message.
Every time I go to the facebook chat option in the text hub, I get a
"Incorrect Password
Make sure your password is correct. Tap settings to fix it.""
This doesn't fix it.
Any help?
I have the exact same problem. I've tried various online remedies from verifying alternate email addresses to changing my password and logging in again on my phone, etc.
Nothing has worked. It's not a complete dealbreaker here, but it's awfully obnoxious when I go to use the chat functions on my phone.
Anybody have any insight on this?
I am having this same issue now, but only with Windows Live ID. I didn't do a Zune update, but instead used an official Verizon ROM on my Trophy to upgrade to 7.5...
Basically a gloried factory reset. I can buy apps on XBL and on the Market... even though my live account is apparently not working right. ;
*edit*
Well, I logged into my live account and changed the password... and after plugging my new password into my phone: about 20 mins, the problem cleared up. Weirdness. ;
Related
Please help! A while ago, i was synchronizing my gmail when wp7 asked me to ipdate and reinput my password. But each time i type in the right password, it says that the password is incorrect! Tried deleteting the account on my phone and putting it back again, still the same. On the browser and also on the desktop, i can log on normally using the same password. Please help
That sounds really strange. I've never had any issues with my gmail accounts.
It sounds like a typo, but since you've tried it several times that may not be the case.
Are you sure you didn't mistype the email address instead of the password?
I know that with the software keyboard, I sometimes hit the key next to the one I want to hit. But I'm sure you already tried typing the password slowly and looking at each letter as you type it.
Yes i'm 100% sure i got them all correct. Tried changing and rechanging the password but still nothing. Also, i tried on my wife's iphone, and it worked perfectly. On the wp7, nothing
Is your Server listed as m.google.com?
Also, did you make sure to check "Server requires encrypted (SSL) connection?
Yes and yes, m.google.com and SSL is checked. Even tried turning my phone off but still nothing
Are you actually using a @gmail.com account, or a corporate account through Google?
i'm using a .gmail.com account. it was working before, but now, nada.
Sounds like a bug.
I heard of someone who experienced something similar. They were able to solve it by connecting to a WiFi network and then setting up their gmail account.
I'm not sure why that solved it for them, but maybe it could help you too.
And it just did. I was connected to 3G when it happened. Connected to my home wifi and it finally accepted my password. Again, i connected to 3G just to confirm it and well ut works now. Thanks for all the help guys. Will drop the wp7 guys an email about this
I just ran into the same issue.
I had changed my gmail password via web interface. then the phone asked for the new password but wouldn't accept it.
I ended up deleting the account on the phone, changing the password at gmail (again) to something different, then readded the account to the phone. In that time period though, I logged onto wifi in order to sync faster.
Would have been nice to have seen this thread earlier...
Gmail on Android persistence challenge credentials bug fix
I found this to be a bug with Gmail account log in failures on Andriod when using 2-step verification. It persistently challenges you for credentials although you have successfully logged into your Google account on another machine via a web browser.
This is the fix I found:
Step 1:
Log into your gmail account on another machine using a web browser.
Go to account settings > 2-step verification > authorising sites > application specific password
Step 2:
generate a password called gmail -android but do not click done.
Step 3:
go to device enter your gmail - andriod application specific password and you will get challenged a further 2-3 times enter the same password (you may have to also enter the CAPTCHA (a security image with distorted letters)).
Step 4:
When you are no longer challenged, try to sync with gmail if you do not get a sign-in error on your device then this has worked and be sure to click done in your your google account settings via your browser on the other machine you used.
Hope this helps to those of you who are suffering from this infuriating Google 2-step verification bug.
Hyp3rzz
I had countless issues with my Gmail account on WM6.x - same as you describe. Would not accept my credentials.
The steps described above solved it for me (having to reset using that captcha thing) but it would keep on re-occuring. Not seen it so far in WP7 though. *touch wood*
Ok guys so when I go to a website to check my webmail I get a certificate error. It doesnt matter what phone, computer, or tablet I use.
h t t p s ://webmail.pottsvilleschools.org/owa/
I have tried to install the certificate and it works but still get the issue. Problem is I am trying to setup my phone to check my email and it always says there is a certificate error. But on my Ipad or my wifes android it tells me there is also a certificate error the first time I try to sync but from then on it syncs fine. Almost like it ignores there error one I say ok. Why will WP7.5 not ignore this problem? Or at least off a solutions? You guys have any ideas on how I can get this to sync? I know there is an issuse with the certificate not matching the web address. But beyond fixing the actual certificate are there any other options?
Thanks
Same as myself, ipod syncs with exchange no problem, my WP7 wont.
I had this fault and another guy online found the fix for it.
1. Remove the current OWA account from your phone.
2. Install the certificate again.
3. Reboot phone.
4. Add the OWA account again.
That worked for me. Without the reboot it gave the error you have now.
systems_uk said:
I had this fault and another guy online found the fix for it.
1. Remove the current OWA account from your phone.
2. Install the certificate again.
3. Reboot phone.
4. Add the OWA account again.
That worked for me. Without the reboot it gave the error you have now.
Click to expand...
Click to collapse
I just tried what you said but I still get the certificate error. Crazy stuff
I had the error the first time. Had to export the certificate from my computer, emailed it to my gmail account, opened it on the phone and then the error went away.
Can't sync contacts though with the OWA Exchange server. Ended up exporting my exchange contacts to a CSV and importing them into Gmail so all my phone numbers show up through that account. It's sloppy but it'll work.
Still get a error
"There is a problem with the certificate for ******. Contact a support person or your service provider.
Error code :80072F0D"
So if this cant be done hwo can I go about geting the certificate fixed? Would the admin know how to do that? Hes not very smart. Mostly lazy. haha
I think your admin or IT should be able to know how or where to go to get this fixed. The other option is to ask if there is an exchange activesync server you can tie into for this email account.
skelow said:
Ok guys so when I go to a website to check my webmail I get a certificate error. It doesnt matter what phone, computer, or tablet I use.
h t t p s ://webmail.pottsvilleschools.org/owa/
I have tried to install the certificate and it works but still get the issue. Problem is I am trying to setup my phone to check my email and it always says there is a certificate error. But on my Ipad or my wifes android it tells me there is also a certificate error the first time I try to sync but from then on it syncs fine. Almost like it ignores there error one I say ok. Why will WP7.5 not ignore this problem? Or at least off a solutions? You guys have any ideas on how I can get this to sync? I know there is an issuse with the certificate not matching the web address. But beyond fixing the actual certificate are there any other options?
Thanks
Click to expand...
Click to collapse
You probarbly need the root certificate of the issuing CA for the phone to recognize the certificate chain. As far as I can see, yours is self-signed, so there is no certificate chain.
Simply importing a copy of the self-signed certificate does not work on your phone (been there). WP7 obviously does not have the certificate stores like Windows, or it puts them in the wrong one.
If you have the knowledge I would advice to go for CACert.org certificates. They are free (your protected systems need renewal every 6 months though), and your good to go when installing the CACert root certificate.
I have noticed that my 17 char password and my 22 char password worked on my Live ID on desktop but not on my WP7 Marketplace or my Winmo 6.5 Messenger! I suspected that some time ago and had a shorter one but yesterday I deliberately changed my Live ID pass into a 17 char and suddenly all kind of problems on WP7 happened. I could enter my pass, made sure it is correct (you actually see what you are typing for a pass) and try syncing - email works!. But there were Marketplace issues (I managed to install one game and then it stopped working) etc... It was asking for a pass, I would enter it, and it would say it was a wrong login or pass.
Just to make sure I hardreset my phone (HD2 with HD2O WP7) and guess what - I couldn't authorize on my Live ID nor activate phone! I opened a new Live ID and tried again - just to make sure it is not linked to my account or something. And the same thing happened - no go for a long password.
I tried "asdfgh" for a password on my desktop and changed it in WP7 - suddenly all is working again!
I finally changed a pass into 11 chars now and all is fine.
Now I tried it numerous times - and am sure I entered right passwords (I turned on "Show password"). I think the limit is 16 characters since I remember I couldn't type more in WinMo Live Messenger.
Edit: just to make it extra sure, I did it again just now. I opened my Live account settings on desktop and entered Marketplace on phone. I set a long password (20 chars). Long password didn't work on Marketplace, it was saying email or pass is wrong.
I changed it to shorter, and voila all is ok now! So I can easily reproduce it anytime. It isn't a feature - it is a bug!
So if you are having problems with authorizing to Marketplace and you have a long password, try shorten it.
Hey,
I recently changed my password of my facebook account and now my phone prompted I should re-enter my passsword.
So I reenter it but it keeps saying it's wrong. I also tried deleting it, and readding it manualy and on my PC through Windows Live but it's a no-go.
Sometimes it also says "Something went wrong".
Is anyone else experiencing issues, or is there something I can do about it?
Remove it both from the phone (built-in feature) and from your Windows Live account (may need to use the website for this). Reboot the phone, and make sure the Facebook integration really is gone (no FB chat, for example). Then, re-enable them in the usual way (add the Facebook account, try to enabled FB chat, accept the connection to your WLID, etc.)
I *think* this will work.
I did this a few times and did not solve my problem
Hello lads,
I restarted my WP 8X and whilst trying to log in my Microsoft account to sync or download apss I get a message saying: "Can't connect; We're hacing a problem with signing in. Make sure that you have a good reception. If you do, the problem may be at the other end. Wait a little while and try again."
I've tried almost everything I could find on the web.
I've changed the time and date the the proper one (Time and Date where I live), changed it to the US default settings, hard restarting it a few times... I can log in to all my other accounts (facebook, google, outlook) but not to Microsoft accounts. I really need help! please!!
I'm willing to pay who ever fixes my problem! Thanks
facing the same challenge on my htc 8x windows phone......pls any help?