[Q] Does anyone have dust in there screen ? - HTC Sensation

does anyone have dust in there screen and do they know how to fix it if you cant send it back to tmobile

Plenty of people have experienced this issue. There is a big thread about it here:
http://forum.xda-developers.com/showthread.php?t=1114612
My first Sensation had the problem pretty bad. But I got it replaced with a new batch built in August and it hasn't had any problems with dust under the screen.
The consensus is that the dust is getting in through an opening in the glue which holds the glass to the inner shell (not the battery cover). Some people have said that if your glass clicks just a bit around the edges then you most likely have the issue with glue not sealing your screen properly.
Some have recommended turning the phone off and taking a hair dryer to the outer edges of the touchscreen to heat the glue up then lightly press on all spots around the screen allowing the glue to reform properly.
Personally, the screen on my last Sensation clicked just a bit all the way up the right side of the screen, where the dust got in. My new screen doesn't make a click sound at all anywhere on the screen.
Honestly, the hair dryer trick is a shot in the dark at this point but it's worth a shot if your screen clicks.

I did have it but I sent it into Virgin and now it is fixed
Sent from my HTC Sensation 4G using Tapatalk

I wouldn't recommend hairdryer. One guy used it and got really bad screen bleeding.
Sent from my HTC Sensation Z710e

Related

Screen toughness

Ok, so I decided to be brave, well kinda. I have to send my mt4g back for a warranty replacement so I decided to see how scratch resistant the screen is. I first took the edge of the metal micro usb charging wire and tried scratching the screen with that, didn't work. I then went and took my keys held one key and started scratching it against the screen (like you would sharpen a knife) nothing no scratches. Tried with harder pressure... still nothing.. then took the whole set of keys and swirled them around the screen to simulate them being in your pocket bumping around.. I put a pretty good amount of pressure.. and still nothing! It did scratch the chrome bezel a little around the screen it did not make a single mark on the screen. For not being gorilla glass the glass on the mt4g is pretty tough. I was impressed I couldn't scratch the screen... I was just trying to see how well it would hold up in a everyday situation like having it in your pocket with your keys. I just tried again hacking at the screen with a key, harder than any other time before and still not a damn mark!
Sent from my HTC Glacier using XDA App
I thought it was gorilla glass
Sent from my HTC Glacier using XDA App
dragone5 said:
I thought it was gorilla glass
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
From what I was reading it's not gorilla glass but it is a high tempered glass. I really tried to scratch this thing with a key though. I continued trying even after this post. Still haven't been able to make a mark on the screen with a key.. and I'm not being delicate by no means.
http://forum.xda-developers.com/showthread.php?t=829556
Sent from my HTC Glacier using XDA App
Glass is pretty tough. And metals such as keys won't scratch it as its much softer than glass.
I don't remember much from geology class but there's a few rocks that can actually scratch glass.
Sent from my HTC Glacier using XDA App
graffixnyc thanks for providing us with actual BRAVE data lol guess we can rest easy now. I always knew it was using high tempered glass and was scratch resistant just keep in mind it doesn't mean its scratch proof
Yeah, I wouldn't take it and slide it across the sidewalk on its face but its good to know that its pretty tough and that having your keys in your pocket or something like that wont scratch your screen. I honestly don't see a point in a screen protector for this phone after this. I mean anything that's tough enough to scratch the screen would probably rip through a screen protector.
I tried really hard to scratch it with the keys and nothing, even after this I kept trying and no dice. I'm pretty sure sand or something like that could probably scratch up the screen but its good to know in average situations your screen is safe.
Sent from my HTC Glacier using XDA App
this is sorta on topic...while the screen may not scratch very easy...the damn thing shatters with the smallest drop it would seem
was just at my local tmobile store and while i was there i was playing with a g2 while waiting for my paper work and next to it was a guy looking at a mytouch 4g...well we started talking about how good the phone was...turns out he had just bought one and was waiting for the girl to come from the back and give it to him
so myself and the other dude walk to the counter together talking about the phone...i grab my paper work and as i do the girl goes to hand the customer the phone and she drops it on the counter and the screen just shattered from top right edge inwards...was pretty gruesome...it was a fall of maybe a foot to a foot and a half
im pretty sure that phone had to have a weak spot or something in the glass...cause there is no reason that screen should shatter like that from a foot drop...needless to say the store manager saw what had happen and told the girl to get the customer a new phone from the cabinet
i can say now though im going to keep a tighter grip on my phone from now on
Lol freek91 that's another thread of its own. But believe it or not I saw first hand like you how weak it is as I saw my friend drop it from his lap and thing shattered badly but it worked. I read similar feedback online that's the reason I am very anal about getting firm grip always and wasted $50 on case...
Sent from my HTC Glacier
if you drop the device, there is great chance to crack or even shatter the screen, and moreover, if you slide it over the surface of concrete, I'm sure the silicate/siliconate will have a great chance to scratch your screen.
The point is: take a tight grip of your device!
broke my screen, replaced it for $30.
Touchscreen is easily broken due to stiff frame.
Using TPU case makes it almost unbreakable....drooped in case several times from approximately 5ft onto concrete with no damage.
Get TPU case...run about $5 and look good
Sent from my Nexus S using XDA App
I'm on my 4th one, due to the SF vs. SO issue, and my first one's screen got scratched in spite of being in the babying period. Not in a bad spot, but 2 clear small scratches that would be a problem if in the visible part of the screen.
So I didn't find the screen to be scratch resistant (maybe the SF and SO are different), so when I got one with a good screen, I put a protector on it. Which helps with fingerprints, too, so that's a win.
I wish it was gorilla glass. I had the Vibrant for 14 days and it really seemed to have a strong, scratch resistant screen (and, dare I say it, a vibrant screen).
Just another data point.

WAR against dust!

I hate the dust in the lines between the screen and phone edge so much I did the extreme. I covered all the areas with transparent sticking tape till I can find a case, silicone or similar that covers enough area to prevent further dust from going in! I tryed everything to clean it out, did it every day but without the wanted success. I will go nutts if dust gets under my screen. I iust hate this "feature" of this phone. Anyone else got a strategy against sthis? So far sticking tape seems to be my favorouite accessory (eye rolling).
I agree I hate seeing the buildup too. I have a TPU case that covers the edges but dust being dust is small enough to get under the case. In fact when I take the case off, I see a lot of buildup along the edges. I think the case just visually makes us feel better....in the main dust under the screen thread some people have tried sealing the edges with silicone and letting it dry over night. I don't know what sort of adverse effects this may have though.
Sent from my HTC Sensation XE with Beats Audio using Tapatalk
I just clean my sensation once in a while.
Open it, just a bit of blowing air to the device and all dust is gone for another week
But atm it is away for an exchange due to dust under the display cover.
And I will exchange it again if the dust comes back again
Im having this issue and it made me worry too.
Afraid the more dust accumulated will end up being under my screen where many ppl experienced.
The dust is more on the left side, as the gap is bigger compare to right side
It is a pain getting phones exchanged here. I would not dare trying putting silicone in there. But then again maybe the glue from stick tape can get in there too.
Were you talking aboit somehow removing screen cover when you say you open it up @sniperde? I don't suppose so...
I know phone exchanges are a pain in the ass but if i notice one little spec of dirt under my screen my sensation is getting mailed right back to htc for a brand spanking new one. my one year warranty expires june 24 2012 and on june 23 i will be getting a new one just because of this.
ramsrocker said:
I know phone exchanges are a pain in the ass but if i notice one little spec of dirt under my screen my sensation is getting mailed right back to htc for a brand spanking new one. my one year warranty expires june 24 2012 and on june 23 i will be getting a new one just because of this.
Click to expand...
Click to collapse
goodluck with that
well, i just use plastic tooth pick with a sharp flat edge to clean the dusts.
not that efficient, but it works, clean my SS a bit from time to time.
I hate the dust in the lines between the screen and phone edge so much too!!!
It doesn't bother me that much so long as it stays there. My original sensation went back due to lots of dust under the screen after only 4 days. This one has been fine for Weeks, not a speck under it. Dust under the screen was a problem with my Desire too.
I see no dust...
Sent from my HTC Sensation XE with Beats Audio using XDA App
I can live with the fact it get between the screen and a plastics but the cameras what it bothers me the most. you can actually see the dust on the pictures
Sent from my HTC Sensation 4G using
XDA App

[FIX] Dust under the screen? Read here.

I had dust under my screen. Here's a easy solution.
Items needed: heat gun
razor blade
guitar pick/credit card
silicone/ or any other rubbery glue
3m tape
1. Heat outer edges of screen with heat gun, for about a minute.
2. Use razor blade, or something very thin to fit between digitizer and plastic frame of the phone. ( I suggest starting on the right hand side of the screen towards the top, as the connector is on the top left side for the digitizer, and there's a strip at the bottom for the buttons)
3. Once it has started separating, use the guitar pick, or credit card and work your way around the screen, going down the right hand side, bottom( careful of the little white strip for the buttons) and back up the left hand side.
4. When you've done that, you will be able to flip back the digitizer, DON'T TRY TO YANK IT OFF THE PHONE, it's still connected inside, JUST FLIP IT BACKWARDS.
5. Clean off all the crappy double sided tape from the factory.
6. Apply 4 SMALL squares of 3M double tape to the corners, cut them small enough, and place them on the corners, so they don't show up when you put the digitizer back on. You'll see how there's a certain amount of room to work with.
7. Apply with a toothpick, or something similiar, silicone, or your rubbery glue, to the raised edge of the frame, you know the one you just cleaned the factory tape from. ( LESS IS BETTER, if you use too much, when you press the digitizer back on, it will spread between the screen and digitizer, so you will have to remove it again, clean and start over.)
8.Then once you applied your glue, apply your digitizer back on, carefully pushing around the edges, not extra hard, just so it sits nice and flush like it did from the factory.
9. Wipe any excess glue that comes out around the edges.
Enjoy your dust free Sensation.
PS you can search youtube for sensation digitizer replacement, and use the part towards the end, for picture/video reference. YOU DON'T NEED TO TAKE YOUR PHONE APART for this because you don't need to disconnect the digitizer, like I said just flip it back.
ALMOST FORGOT, GET THE THINNEST POSSIBLE 3M TAPE, OR DOUBLE SIDED TAPE, SO THE SCREEN WILL SIT FLUSH WITH THE FRAME AFTER INSTALLING.
http://www.youtube.com/watch?v=1Q_KihDB4Og&feature=related - SKIP TO 4:30 for digitizer removal. IF NOT I'M ALLOWED TO POST LINKS TO YOUTUBE, PLEASE LET ME KNOW, I WILL REMOVE IT.
I wouldn't even consider this if your phone is still under warranty. This is a known problem and HTC readily admitted it for me. I got a new phone for free and it IS dust free for months now.
Matt
True, if I was under warranty I probably would've sent it in too but I got my phone from the US so I probably would've had to send it back there for replacement...but for those of us that don't have warranty and are rooted, flashed, and supercid, and don't want lose all that its a decent alternative in my opinion.
Sent from my HTC Sensation 4G with Beats Audio using XDA App
That sounds a bit scary heat gun on my screen? No no no...
Sent from my HTC Sensation XE with Beats Audio using XDA App
just wanted to ask because i may end up doing this, what specific glue did you use and how were your results?
cyanogendroid said:
just wanted to ask because i may end up doing this, what specific glue did you use and how were your results?
Click to expand...
Click to collapse
I'm in Romania at the moment, and they don't have stuff here that they have in the US. So I just used the thinnest double sided tape I could find here, generic brand, and universal black silicone.
Being in the US, I can tell you that the best tape would be 3M double sided FILM tape( it's very thin, business card like and will allow your digitizer to sit flush with the frame like stock) since you can get it there. And for the sealing part of it, either silicone(black) or a glue that will NOT harden completely when dry, that way if you need to ever remove the digitizer again you are able to do so.
As for my results, you can't tell anything was ever done to the phone!
Technical otaku. My G3 hero has this problem too.
Sent from my HTC Sensation XE with Beats Audio Z715e using XDA App
Lol what? If you just got it then just get it replaced.
Sent from my HTC Sensation XE with Beats Audio using XDA App
I bought mine used, so I'm not even sure if it was still under warranty. And I'm in Romania right now and I got it from the US, so I don't know how that would've worked. I'm rooted, flashed, supercid, and all that good stuff, and the back cover is polished. I'm sure HTC would've had something to say about that. And then to sit without a phone for who knows how many weeks and the replacement to get dust too.. at least now I know it'll never have dust again.
lol, extreme to the limits !!!. i'll pass on the op "advice" and just call HTC if dust gets under my screen.......
well, too extreme for me...heat gun? Since my Sensation has 2-year warranty and HTC admits there is a problem, i will not take the risk (and void warranty)...but i guess somenone could use this fix...i guess...
Like I said, it's mostly for the few that are out of warranty, out of country, etc..
i advise no 1 to do this, seek a pro to do it, even if not under warranty
Yeah that sounds freaky and I'm used to reppairing small electronics and doing stupid things, but I wouldn't try this
Well, my Sensation isn't under warranty (I believe; was purchased via ebay), so I might have to perform this in the future when the dust build up becomes unbearable. Thanks for the tutorial OP.
ungraph said:
Well, my Sensation isn't under warranty (I believe; was purchased via ebay), so I might have to perform this in the future when the dust build up becomes unbearable. Thanks for the tutorial OP.
Click to expand...
Click to collapse
No problem... if you do it, you'll see it's not a big deal, and an easy process.
it worth the risk
guys there is no need to be scared, i've done it by myself and it works.
Thank you so much for this tutorial! I did it and I've never done something like this before, it's not that difficult. I just had some problems with cleaning the tape that was on the screen before, but I managed somehow... Thanks again, OP, you save my senny and you saved me a lot of money by not having to take it to a pro to do it

Dust underneath screen - panel manufacturer poll

Hi guys, this thread is for all users that have dust underneath screen problem with Sensations.
We all know that our Sensation's screen is made by Sharp or AUO. In addition, it is obvious that dust problem is real.
I just bought the phone and I really want to find out is there a connection between panel type and dust problem (so we can avoid it if possible).
Since the threads above contain a lot of uncategorised data, I decided to open new thread with a poll to get more info.
My guess that problem occurs when glue breaks and sucks in (because of vacuum) the dust captured by battery cover...
To find out which panel you have:
Use terminal emulator (free from the market) and run the command dmesg (root is not needed). It will output a lot of data.
Look for this line and report it (the numbers might not be the same): [9178.895111] Panel Type = PANEL_ID_PYD_??????
(if you can't find it, you can long press on the output in terminal emulator copy all and then paste it into an email and send it to yourself. Then do a search with "panel" as keyword).
To find out is there some dust under your screen, look closer while on max brightness or under direct light (sun, preferraby).
Thanks.
Voted. Sorry, poll does not appear from xda app. Voted from browser.
Sent from my HTC Sensation XE with Beats Audio Z715e using XDA App
Then vote in poll...
Thanks for making this poll!
Sent from my Sensation using xda premium
I wish you would have include no dust aou, and no dust sharp options. I have a sharp and no dust, but I can't vote.
I can't edit poll, only mods can...
Although it is a good idea, i don't know if relevant data would be collected over time if 2 answers would be added (no dust - panel), eg. now you don't have any dust (and voted no), and if after 2 months you "develop" dust you could come back here and vote yes...see the issue?
Yes I see, but my phone is 5 months old, but I guess it could still happen. I just wish we knew the total number of sensation owners on xda vs. How many have dust issues.
Sent from my HTC Sensation 4G using XDA App
Well, although it is too early too tell, but judging by results so far, it may be that digitizer implementation is culprit here... :/
It would be nice to know who assembles it, panel manufacturers or HTC... ?
I'm not sure how to vote on this. Truth is I have had dust on both types of screens. 4th replacement due to dust is on its way. All 4 exchanges were due to dust entering the screen.
I have an AUO screen, and here is the picture of the dust under the screen.
i have a picture of my screen with dust available { ***.imagebam. com / image /f4941c173425172 }
All those having dusts, is it located at the same position on yours ?
I've just noticed some dust...AUO screen...
But I don't mind really since I see it only on strong outside light and only if I look really close...
I'll wait some time to see how it develops and get replacement then...
i have dust, and i have AOU screen
Going on 8 months, still no dust under my sharp panel.
Sent from my SX-SP715A using XDA
I had a sharp originally that I got on launch day it had dust. Got a brand new sealed in the box AUO panel, it also got dust. It isn't the panel, its the gap around the screen between the screen and bezel. Only way to ensure you never get dust is the silcon deal.
Sent from my HTC Sensation 4G using xda premium
I just got my Sensation 4G back from HTC yesterday. I sent it in because of a pretty bad case of dust under the screen, a broken exterior physicical Volume rocker, and the fact that every call I made or received people would say they could not hear me. I had the AOU screen.
Is it possible to remove the dust thats already there? I have 2 large dustspecs on each side on the middle of the screen. Can i crack up, clean screen and reseal it?
Bothers the **** out of me. Would do the silicone if i didnt buy my phone used
Sensationaly sent from my Sensation.
AUO screen and a lot of dust under it!
Small amount of dust, Sharp screen. It oddly doesn't seem to be getting worse though, which is why I am in no rush to send it to HTC.
Sent from my HTC Sensation Z715e using xda premium
AUO screen
I purchased my HTC Sen 4G from TMO less than a month ago and now have dust under my screen. I ran the terminal emulator and found my display was manufactured by AUO (FYI this information is near the top of the printout NOT the bottom or middle took me a while to find it, hope this helps someone else). This is very disappointing. I love my Sen and hate that there is a design flaw. I am concerned that it is only going to get worse with time. I will keep this phone for at least the next two years so I want it in tip top shape at the beginning so I can keep it that way. I still have my MT3G and it is in mint condition.
Freaking fantastic. I just got dust underneath my screen from both sides. Sharp screen.

[Q] Sensation xe display shows bright spots, Problem with LCD or digitizer?

Im not sure if this has been asked but i did some research and seems like every has a problem with either the hardware or a crack.
What happened was, as dumb as i can be, followed an instructions to place a screen protector.... it required a soupy liquid. so after doing as mentioned... i started seeing bright spots around screens.... its not white or anything its just the color of whatever the screen shows but brighter.... at first its was huge... then a few days after it gotten less.... but now there has been only small spots around the edges. what i needed help on was to find out whether the liquid has gone in behind the digitizer or behind the LCD? and if this requires a replacement or just a clean up?
i have attached a picture but it might not be as clear cause i could only take a shot with another phone.
id appreciate the information.
I am pretty sure its that liquid you used to apply the protector.. Somehow it has entered inside the display..
Just wondering why you are applying a screen protector on Sensation which already has Corning Gorilla Glass Protection..
anasmunir said:
I am pretty sure its that liquid you used to apply the protector.. Somehow it has entered inside the display..
Just wondering why you are applying a screen protector on Sensation which already has Corning Gorilla Glass Protection..
Click to expand...
Click to collapse
im pretty sure its the liquid as well... but i just dont know if it got behind the digitizer or the display? and im guessing it can be cleaned....
and no its not for the protection... i put it so i dont get smudges of fingerprints on it... so i tried an anti fingerprint screen protector....
Do you still have the screen protector on in picture? Reason I'm asking is because I use the same kind of protector and before it fully dies it looks just like That then dries Crystle clear. Now if that's you're screen without the protector on then yes you have somehow gotten the liquid behind the screen. How far behind I don't know.
Sent from my HTC Sensation using xda premium
realsis said:
Do you still have the screen protector on in picture? Reason I'm asking is because I use the same kind of protector and before it fully dies it looks just like That then dries Crystle clear. Now if that's you're screen without the protector on then yes you have somehow gotten the liquid behind the screen. How far behind I don't know.
Sent from my HTC Sensation using xda premium
Click to expand...
Click to collapse
No the picture was taken without the screen protector....
that's where I am having trouble figuring out.... cause I don't wanna dessasemble the device and find out its not behind the digitizer.... and not sure if I would need a new one either
You can try taking the back off and putting the phone in a bag of rice. This will absorb the moisture. It does take some time but really works. Awhile back I dropped my device in the wet mud and I removed the back placed in the bag of dry rice and the rice absorbed the extra moisture and my device was good as new. It really works but be patient with it because it takes a bit of time. I think it might be worth a try in your case to see if the rice can absorb this moisture before you go and dismantle the phone. It's worth a shot. It worked for me and I had mud and wet all in my device it was awful. I cleaned the mud off and put in rice without the back and battery of course and sure enough it absorbed the rest of the water. It was even in the screen area. Hopefully the rice will draw out that excess moisture. It can't hurt to give it a try. Then if no joy you will have to dismantle the device.but do give the rice a try. It's not fast acting in fact in my case it took several days but it does work. Hopefully this will work for you. Like I said it's at least worth a try. Best of luck and hopefully this fixes your issue. Keep us posted and in a few days let us know if the rice worked. Best wishes
Sent from my HTC Sensation using xda premium

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