[Q] HTC sensation back cover not tightly closed - HTC Sensation

Hello,
My very first thread so go easy on me.
I got a HTC sensation about a month ago and the moment I started using it I noticed that when I click or push on the bottom right of the phone (near the search button) there is kinda ticking like the phone isn't tightly closed(but it is closed..it's kinda moving) dunno how to describe it, I was wondering if it is normal or not, I might be paranoid lol
Also when I click (but strongly) on the bottom right of the screen it does the same like when u push a LCD screen but that doesnt happen anywhere else on the screen.

I have started a thread on this same topic lol
http://forum.xda-developers.com/showthread.php?t=1258130
I have now noticed it comes and goes it was doing it now its not so i really dont know what to say

Hmmm in my case it doesn't come and go, it's there since I got the mobile, I got waranty for1 year so I am gonna check if they will accept to replace the phone or at least fix it, but that would be after like 2 month cuz I didn't buy the phone from here.

there is a temporary fix floating aroound here somewhere. all they did really was put a post it note on the corner where you here the clickin. try searchin for it.
as for me it does the same thing since i bought it. but its not really that bad and dont really notice it to tell you the truth. i m just wondering if this problem varies among hand sets. as in if its worse for some and not noticeable for others

flamingrage said:
Hello,
My very first thread so go easy on me.
I got a HTC sensation about a month ago and the moment I started using it I noticed that when I click or push on the bottom right of the phone (near the search button) there is kinda ticking like the phone isn't tightly closed(but it is closed..it's kinda moving) dunno how to describe it, I was wondering if it is normal or not, I might be paranoid lol
Also when I click (but strongly) on the bottom right of the screen it does the same like when u push a LCD screen but that doesnt happen anywhere else on the screen.
Click to expand...
Click to collapse
It may be Your first thread but not the first thread on this subject...bit of advice - would suggest you do a bit of searching first
Anyhow - I posted this in response to thread
http://forum.xda-developers.com/showthread.php?t=1258130

Just call HTC and tell them the problem, they will send you a replacement back cover for free as long as you send the old one. I just did it and my phone has no more of that ticking or crackling sound at the bottom. Try calling instead of doing an easy fix. U might as well usr ur warranty right?
Sent from my HTC Sensation 4G using xda premium

Related

[Q] HTC Raider LTE / HTC Holiday - Heat issue (gets mildly warm and stays warm)

To all the people owning HTC Raider/Holiday are you seeing the device backside warms up very quickly.
It is not as bad Samsung Galaxy S2 , where it gets too hot, just wanted to be sure that its just not my device.
zombie.raised said:
To all the people owning HTC Raider/Holiday are you seeing the device backside warms up very quickly.
It is not as bad Samsung Galaxy S2 , where it gets too hot, just wanted to be sure that its just not my device.
Click to expand...
Click to collapse
Whoa, you have the Raider/Holiday/Vivid(AT&T) on Bell already?
I know this is off-topic, but do you mind telling me how battery life is? If it's the same phone as the AT&T version, I'd like to know the LTE battery drainage.
Please use the Q&A Forum for questions Thanks
Moving to Q&A
Got mine from Rogers this morning.
Worked for a couple hour, now i cant get data anymore, upload arrow beside the 4g icone is light up constantly and three no download arrow ever.
Since that issue appear, my phone stay awake constantly(from battery info) and the bottom is warm. Not sure if it was that warm before the issue.
I know it's only partially related, but there not much info on the Raider out there right now, and i wanted to share in case someone else end up here like me while looking for my issue.
Not sure if i gonna exchange it or return it yet...
mantafloppy said:
Got mine from Rogers this morning.
Worked for a couple hour, now i cant get data anymore, upload arrow beside the 4g icone is light up constantly and three no download arrow ever.
Since that issue appear, my phone stay awake constantly(from battery info) and the bottom is warm. Not sure if it was that warm before the issue.
I know it's only partially related, but there not much info on the Raider out there right now, and i wanted to share in case someone else end up here like me while looking for my issue.
Not sure if i gonna exchange it or return it yet...
Click to expand...
Click to collapse
Whoa, the exact same thing is happening to me as we speak. Been like this since about 5pm this afternoon. Weird, I called Rogers and they said nothing's wrong w/ the network. Wonder if it's the phone...
Edit: Yup it's the phone. I put my sim back in my Evo 3D and no problems whatsoever with data. Ugh!!
How do you guys like the screen on it. I might be taking my atrix 2 back this Sunday for the att vivid.
You guys definitely got the better name that's for sure.
So screen and feel of the phone are my concerns and I guess these issues being found.
Thanks
Don
Sent from my MB865
The screen is great, 4.5 qHD is huge when coming from 3.7 Desire Z. (No Gorilla glass mention anywhere thought...)
Feel is great also, but again, Desire Z is a big heavy phone (physical keyboard), half the ram and single core.
2 phone with the same issue dont look good, if you think of the probability of us finding each other...
My guess would be bad batch or bad phone... wish i knew which one...
@icepixie, Any chance you got your from the store in Joliette?
Yes, whenever I'm gaming I notice the bottom, back-side of the phone gets warm. I wouldn't say its hot though.
Personally, I am able to get through a whole day on the phone with medium to heavy usage. I'm sure you can get more with better power management (task killers, screen brightness, turning off data and wifi, etc.)
Overall, I am very pleased with this phone. I was initially afraid that the phone may be too large, but now I don't see myself ever using a screen that is less than 4.5" again.
I agree, it gets a bit warm when you use it heavily but it cools down pretty quick as soon as you stop to the phone goes to sleep mode.
The battery does last the whole day, and I think it will get better as now I play or show off the features.
mantafloppy said:
@icepixie, Any chance you got your from the store in Joliette?
Click to expand...
Click to collapse
No, I got mine from a Rogers Plus in Ottawa. I've packed mine back up to take it back to the store today, so we'll see what they can do for me.
Were you able to get your phone working again?
Honestly coming from an Evo 3D I don't know if the Raider is much of an improvement. They're very similar and although I like the look of the Raider much more I don't know if it's a worthwhile upgrade! I read some reviews of the new Telus HTC Amaze and I wish I got that one instead.
Went back to the store today, the replacement had the exact same issue, i did'nt try a third one...
Either a bad batch or a bad model, it suck cause i really wanted HTC Sense on a dual core, 4.5 screen.
Seem i gonna need to wait for a different model or some more online feedback on that issue...
wow that sucks... who woulda thought htc has these issues... think i'll try to contact htc about it.
i ended up returning mine today too.
Now I am getting random reboots, especially after a txt message. Is any one else seeing this.
I read somewhere its carrier related not phone. Cant remember where tho. Like carrier and this phone combo , buti also read therethat it got fixed. Guess notfor you guys. Both rogers right?
Sent from my Transformer TF101 using xda premium
X7og said:
I read somewhere its carrier related not phone. Cant remember where tho. Like carrier and this phone combo , buti also read therethat it got fixed. Guess notfor you guys. Both rogers right?
Sent from my Transformer TF101 using xda premium
Click to expand...
Click to collapse
Ya I'm rogers. If you remember where you read it, please let us know! The rep at the store was useless.
http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Android/page/19/thread-id/4700
Go read there. Some info for you. Most ppl are back on
Sent from my Transformer TF101 using xda premium
Howdo you guys like the raider im may go get it tomorrow for bell. That or wait for sgs2lte. I just cant decide
Sent from my Transformer TF101 using xda premium
X7og said:
http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Android/page/19/thread-id/4700
Go read there. Some info for you. Most ppl are back on
Sent from my Transformer TF101 using xda premium
Click to expand...
Click to collapse
Thanks... oh wells.. Too late, I already returned mine..

[Q] Wildfire S (new) digitizer problem. Can you help me?

Hello everybody,
I've read a lot of threads here but none could solve my problem... My sister dropped her Wildfire S and the digitizer (the glass) broke in several pieces. Even though they were still in place, only the bottom right corner would respond to the touch, so I ordered a new digitizer on ebay and installed it but it worked only in that specific corner... so I found a fix in this thread http://forum.xda-developers.com/showthread.php?p=21203638 (launching a calibration app via hboot using a goldcard) and the digitizer then began to work (but with many problems) just on the left and the right of the screen, the center was dead. So I asked the seller a new digitizer and it worked on the left and right too, like the previous one, but more flawlessly. I reused that fix and now the digitizer is working perfectly but just on 3/4 - 4/5 of the screen! the extreme left is dead, so I can't press the Shift button on my keyboard + a couple buttons right there... I'm now supposing that the digitizer is not faulty since the center didn't work and started to as I used that fix... I've also put a cyanogen rom on the phone but it's still as it was previously... Can anybody help me?
Thanks in advance and sorry if I misspelled something
Do you have a warranty on your phone?
NookColor Cyanogenmod 7.1 "Overclocked"
Android311 said:
Do you have a warranty on your phone?
NookColor Cyanogenmod 7.1 "Overclocked"
Click to expand...
Click to collapse
Well, I've opened the phone so I'm quite sure i voided it...
I've rooted mine and soft bricked 5 times and I still take it back
Sent from my HTC_A510c using XDA App
Doesn't hurt to try, tell them it dosent work simple
Sent from my HTC_A510c using XDA App
So do you think I should send them the phone with the new digitizer installed?
Where did you buy the phone?
Sent from my HTC_A510c using XDA App
In a mobile phone shop... do you think they'll trust me if I just tell them it's not working? btw, I'd like to find a better solution... my intention is to fix this digitizer
I took back my Galaxy i5500 5 times in 10 months, it was rooted and had I had Cyanogenmod installed on it. I soft bricked it 4 of them times (The first time was shock damage, but the man behind the counter said my device was great and he really liked the appearance and customization of Cyanogenmod and even asked me for the XDA URL).
Just take it back, say it's stopped working, worst thing that can happen is they'll send it back saying it hasn't been fixed as you've tampered with it.
Good luck,
Curtis.
try this
fabrivassa said:
Hello everybody,
I've read a lot of threads here but none could solve my problem... My sister dropped her Wildfire S and the digitizer (the glass) broke in several pieces. Even though they were still in place, only the bottom right corner would respond to the touch, so I ordered a new digitizer on ebay and installed it but it worked only in that specific corner... so I found a fix in this thread http://forum.xda-developers.com/showthread.php?p=21203638 (launching a calibration app via hboot using a goldcard) and the digitizer then began to work (but with many problems) just on the left and the right of the screen, the center was dead. So I asked the seller a new digitizer and it worked on the left and right too, like the previous one, but more flawlessly. I reused that fix and now the digitizer is working perfectly but just on 3/4 - 4/5 of the screen! the extreme left is dead, so I can't press the Shift button on my keyboard + a couple buttons right there... I'm now supposing that the digitizer is not faulty since the center didn't work and started to as I used that fix... I've also put a cyanogen rom on the phone but it's still as it was previously... Can anybody help me?
Thanks in advance and sorry if I misspelled something
Click to expand...
Click to collapse
look here: https://sites.google.com/site/repairlinks/htc/htc-wildfire-s-calibration
don't forget to click thanks botton.:good:

[Q] [HELP?] Messed up screen

I dropped my phone last night. Hardly a fall. But then when I looked at it, these black lines appeared on my screen. There are like 20 eyebrow length black lines.
Can anyone tell me what I can do.
Sent from my Sensation using xda premium
The Best option:
If its in warranty period, replace the device.
I agree , it is best to send in for replacement or repair. I wish you the best! Hopefully they will replace it without a problem. Good luck!
Sent from my HTC Sensation 4G using xda premium
realsis said:
I agree , it is best to send in for replacement or repair. I wish you the best! Hopefully they will replace it without a problem. Good luck!
Sent from my HTC Sensation 4G using xda premium
Click to expand...
Click to collapse
I'm rooted and running a custom rom. And I have a month on warranty. Do you think they'll take it?
sssurfer said:
The Best option:
If its in warranty period, replace the device.
Click to expand...
Click to collapse
Sent from my Sensation using xda premium
I had issues recently and reverted back to stock and S-ON before sending it back for a replacement, just in case.
If it's not stock and they're arsey they might refuse.
CalCi059 said:
I'm rooted and running a custom rom. And I have a month on warranty. Do you think they'll take it?
Sent from my Sensation using xda premium
Click to expand...
Click to collapse
They WONT, I think.
Try to dig the forums to get S-ON and STOCK ROM, then probably you are in chance.
Good Luck.
CalCi059 said:
I'm rooted and running a custom rom. And I have a month on warranty. Do you think they'll take it?
Sent from my Sensation using xda premium
Click to expand...
Click to collapse
Absolutely revert back to stock!! If they see It's rooted they will love to deny your repair! Their are some really great guides to help you go back to stock.please follow them to the letter because the last thing you need right now is a brick! I would first read though the guide, then have it in front of me to follow to the letter! Then you should be just fine to return your device! I've read where people bricked going back to stock bricked because they did the order of things wrong or jumped Ahead so make sure to follow the guide exactly! Once you get back to stock they will accept your device without problem. Perhaps tell them the lines just happened I'm not sure if a drop is covered. Just to be safe . I know they love to deny repair . Then you should be good to go.! Keep us posted on how the process went for you ok? Best of luck, sorry this happened to you!
Sent from my HTC Sensation 4G using xda premium
realsis said:
Absolutely revert back to stock!! If they see It's rooted they will love to deny your repair! Their are some really great guides to help you go back to stock.please follow them to the letter because the last thing you need right now is a brick! I would first read though the guide, then have it in front of me to follow to the letter! Then you should be just fine to return your device! I've read where people bricked going back to stock bricked because they did the order of things wrong or jumped Ahead so make sure to follow the guide exactly! Once you get back to stock they will accept your device without problem. Perhaps tell them the lines just happened I'm not sure if a drop is covered. Just to be safe . I know they love to deny repair . Then you should be good to go.! Keep us posted on how the process went for you ok? Best of luck, sorry this happened to you!
Sent from my HTC Sensation 4G using xda premium
Click to expand...
Click to collapse
Thanks man. First thing tomorrow morning ill go read a guide to get back to stock.
Sent from my Sensation using xda premium
Hope I'm not too late on this.
My Sensation suffered the same thing about 4 weeks ago.
The lines correct themselves somehow while the screen is off/phone is charging.
Over the last 4 weeks, the lines on my screen have become much less visible, as well as much less in number.
Of-course, the best thing to do is to get it replaced, but if that's no longer an option, you could try what I did.
I left the phone on the charger for as long as possible, and used it as little as possible. It's really as easy as that.
I'd recommend shutting off your phone and leaving it for a week though. I couldn't do that cause I didn't have a replacement phone for the time, and I could only keep this up for about 3 days. Still, number of lines was less than half of what it was (and much less black than before). I'd imagine that a week of being switched off will fix it up (more-or-less) completely.
By the way, don't look-up dead pixel correction methods. They only made it worse for me.
Hope that helps.
ViousAD said:
Hope I'm not too late on this.
My Sensation suffered the same thing about 4 weeks ago.
The lines correct themselves somehow while the screen is off/phone is charging.
Over the last 4 weeks, the lines on my screen have become much less visible, as well as much less in number.
Of-course, the best thing to do is to get it replaced, but if that's no longer an option, you could try what I did.
I left the phone on the charger for as long as possible, and used it as little as possible. It's really as easy as that.
I'd recommend shutting off your phone and leaving it for a week though. I couldn't do that cause I didn't have a replacement phone for the time, and I could only keep this up for about 3 days. Still, number of lines was less than half of what it was (and much less black than before). I'd imagine that a week of being switched off will fix it up (more-or-less) completely.
By the way, don't look-up dead pixel correction methods. They only made it worse for me.
Hope that helps.
Click to expand...
Click to collapse
Had the same problem earlier, when i dropped the phone accidentally.
Observation: It gets darker and grows when the phone heats up, and lighter (almost cyan blue) when the phone cools down for a significant period of time, with the screen off.
i had to keep the phone near an air conditioner vent for a few hours with the phone turned off for it to disappear .
once the lines disappear completely they dont return back, unless if you drop them again (which is what i did a few days back again.. and the stupid lines are back )
If you have any other ways in which you can get it resolved pls share with us.
PS: dont know how keeping it on charging solved it for you, because with my phone charging heats it up and the lines become darker.
Cheers,
Alan
Both method working, but I don't know yet how long. I tried to cool my phone down in a simple refrigerator (without SIM, microSD, battery) in a plastic box. I had two whole horizontal black lines, and know I got only 2 tiny after 6 hours cooling. Perhaps it will be permanent
ViousAD said:
Hope I'm not too late on this.
My Sensation suffered the same thing about 4 weeks ago.
The lines correct themselves somehow while the screen is off/phone is charging.
Over the last 4 weeks, the lines on my screen have become much less visible, as well as much less in number.
Of-course, the best thing to do is to get it replaced, but if that's no longer an option, you could try what I did.
I left the phone on the charger for as long as possible, and used it as little as possible. It's really as easy as that.
I'd recommend shutting off your phone and leaving it for a week though. I couldn't do that cause I didn't have a replacement phone for the time, and I could only keep this up for about 3 days. Still, number of lines was less than half of what it was (and much less black than before). I'd imagine that a week of being switched off will fix it up (more-or-less) completely.
By the way, don't look-up dead pixel correction methods. They only made it worse for me.
Hope that helps.
Click to expand...
Click to collapse
Yup they actually corrected them selves. Hahaha. I'm happy now.
Sent from my HTC Sensation using xda premium

6th replacement device. Got AT&T to send me a GS3

I cant believe I went through 6 devices.
The first 4 had the same problem. Old text messages would send themselves to the last 2 people I texted, at random. 4 in the afternoon or 3 in the morning. I was annoying my friends all the time. 5th device came with damage (stuck power button would turn the phone off by itself)
Last device, the one im using now is stuck in landscape for no apparent reason. Dock mode is on and I cant turn it off. Something is making my phone think its on. Called AT&T, complained, told them about how many devices ive been through. Initially got denied, asked to speak to a manager. Got denied again, they offered a year-early upgrade for no charge, but I denied that. After about 30 minutes of back and forth, they decied to send me a blue GS3 that should be here this week
The phone has been good to me when it worked, but Im tired of getting replacements.
Lol, I bet you have problems with the gs3 too.
Sent from my HTC One XL
ECEXCURSION said:
Lol, I bet you have problems with the gs3 too.
Sent from my HTC One XL
Click to expand...
Click to collapse
Why would he have problems with the S3?
Man this is weird as hell!
ECEXCURSION said:
Lol, I bet you have problems with the gs3 too.
Sent from my HTC One XL
Click to expand...
Click to collapse
This, clearly
So if you are moving to a new device then this thread is pointless? I mean we are here to talk about the one xl, not who's getting what phone.
Sent from my One X using Tapatalk 2
You must be doing something wrong...
CollegeProfesor said:
...Old text messages would send themselves to the last 2 people I texted, at random...
Click to expand...
Click to collapse
Aside from the stuck power button (which is just a hardware problem)... maybe it's a bugged program (or virus attachment) that you keep installing on your new devices? What happens if you DON'T install your usual programs on your latest device? Try it out for a week, and then you can start to pinpoint the rogue application. Don't use your phone to connect to any email either, and then you can narrow down if it's an application or data problem.
phi11yphan said:
Aside from the stuck power button (which is just a hardware problem)... maybe it's a bugged program (or virus attachment) that you keep installing on your new devices? What happens if you DON'T install your usual programs on your latest device? Try it out for a week, and then you can start to pinpoint the rogue application. Don't use your phone to connect to any email either, and then you can narrow down if it's an application or data problem.
Click to expand...
Click to collapse
Exactly. The problem the first four "phones" had was almost undoubtedly NOT a hardware problem, and I'm amazed and dismayed that you got them to replace your phone (dismayed because that cost gets passed on to everyone else, AND the more people do this the less likely people with legitimate problems are going to get their problems addressed... boy cries wolf syndrome, if you will)
When my GS II was randomly shutting down they made me try a phone with NO apps installed other than what came pre-installed, for a week to eliminate app issues. And because I was desperate, I did.
I have had the text issue when texting people on T-Mobile. Only certain people on T-Mobile. Theirs would come to me several times, or mine would go to them duplicated or delayed and they would get like 5 at once. Never did figure out the cause, it just stopped on its own. This was a few years ago, though. In this case I would expect some app on your phone. The XDA does this thing that if I post an image on the forum, like an hour later I get a toast that my reply was successful, and find it duplicated my post.
Sent from my Note ][
I'm currently on my 4th One X replacement device. The first three replacements and the original had screen flex issues along the side, and in the middle. One of the replacements had a faulty power button. They offered a make/model change for free, and that meant instead of continually sending the White One X, they sent the Grey. It was either that, or DOWNGRADE to a cheaper phone.
Needless to say... The 4th one still has these issues. But I'm tired of dealing with AT&T because it really hasn't been resolved. I could keep complaining, and eventually if it gets worse I will.
HTC_Phone said:
I'm currently on my 4th One X replacement device. The first three replacements and the original had screen flex issues along the side, and in the middle. One of the replacements had a faulty power button. They offered a make/model change for free, and that meant instead of continually sending the White One X, they sent the Grey. It was either that, or DOWNGRADE to a cheaper phone.
Needless to say... The 4th one still has these issues. But I'm tired of dealing with AT&T because it really hasn't been resolved. I could keep complaining, and eventually if it gets worse I will.
Click to expand...
Click to collapse
Sounds like they are sending you crappy refurbs.. mine had the screen flex in the top right, it fixed itself, but now the casing creaks a bit, other than that... mine is fine, but I got it new.. second one..
Replaced the first (bought new) cause WiFi didn't work
Sent from my One X using xda app-developers app
absolutelygrim said:
Sounds like they are sending you crappy refurbs.. mine had the screen flex in the top right, it fixed itself, but now the casing creaks a bit, other than that... mine is fine, but I got it new.. second one..
Replaced the first (bought new) cause WiFi didn't work
Sent from my One X using xda app-developers app
Click to expand...
Click to collapse
Yup. They sure do keep sending me crappy refurbs. Kinda ticks me off, but what else could I do? Not much. They refuse to budge.
HTC_Phone said:
Yup. They sure do keep sending me crappy refurbs. Kinda ticks me off, but what else could I do? Not much. They refuse to budge.
Click to expand...
Click to collapse
My first HOXL had the same screen problem. Went to one att store, explained the problem and they turned me away. Went to another store nearby, explained the problem, and they went into the back and got me a brand new one no questions asked. Just try different stores, maybe you'll get lucky like me.
(By the way this was in the summer before it was banned for a while ago I don't know if the policy is different with the phone now)
Sent from my One X using xda premium
I dont understand how this can happen, lmao.
Never had I known anyone have such problems with their smartphone or had experiences like that.
And 6 devices? Damn, you must be INCREDIBLY unlucky, or youre doing something wrong, idk.
hyun18 said:
I dont understand how this can happen, lmao.
Never had I known anyone have such problems with their smartphone or had experiences like that.
And 6 devices? Damn, you must be INCREDIBLY unlucky, or youre doing something wrong, idk.
Click to expand...
Click to collapse
i had 13 replacements back when had the evo4g
Skillfulshoe said:
Just try different stores, maybe you'll get lucky
Click to expand...
Click to collapse
or, if you only want to hit one place, google the nearest att Device Support Center. if it isn't too far of a drive, i can't imagine they'll ever turn anyone away. their primary function is to fix or replace your phone (if it's within the 1 yr mfr warranty). no receipt needed... they'll bring up your account. (don't give them a device that's been visibly tampered -- revert back to stock, etc)
Skillfulshoe said:
Just try different stores, maybe you'll get lucky like me.
(By the way this was in the summer before it was banned for a while ago I don't know if the policy is different with the phone now)
Click to expand...
Click to collapse
You can't exchange for a new phone in-store beyond the first 30 days. After that, you go through warranty and its all refurbs. As previously mentioned, you can go to that a Device Support Center, but they will still be refurbs, but at least you can test them out before leaving the place.
Multiple defective refurbs are common, and even the same issue. But the 4 in a row with the exact same text issue is odd, if not suspicious. Are you migrating any backed up data like SMS? Might even be a network related problem.
Ironic user name is ironic.
I have never had issues with this phone.. something is up..

[Q] HTC ONE X screen unglued issue

Hey,
Does anybody have the same issue? You can see the video:
hxxp://youtube.com/watch?v=yEad7mHQcLM&feature=youtu.be (change hxxp, with http)
This is my second HTC One X with the same issue. Glass got unglued on the bottom left corner. Now it pops everytime I press it. They replaced the first one but I got the same problem on the second one. Is this just my bad luck or many of you have the same issue? What did you do?
I don't wan't to wait for a month to get it repaired. Do you think I can repair it by myself?
I'm using the European version.
Thank you for your help. I really like HOX, but this problem really makes me angry.
mine is like that i just put it in a case
Honestly I've never heard of that problem before. But next time please post questions in the QA section instead of the general section.
Sent from my Venom 1

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