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Long story short, My Cappy won't get satellite lock AT all. I called ATT tech support. They had the gall to blame Google Maps. I said I want a new phone please. They said go to a retail store and get the phone tested and we'll see what we can do. I then called Amazon's support.
My new Cappy will be here Wed.
And now your probably going to get another cappy with no gps again! Lol jk dude, good luck. I'm starting to wonder about mine. The only timer my gps worked somewhat, was on jh3, I'm on jh7 now and can't even get accuracy past 100 meters in maps. Weird.... Starting to piss me off a little
Sent from my SAMSUNG-SGH-I897 using XDA App
Amazon has always provided great service for me. I order through them without hesitation.
My GPS won't get closer than 1600 meters. The lady at amazon said she's fully aware of the problem, suspected a bad shipment. She also said if this one has the same problem I could port my number back to Sprint. I hope it doesn't come to that.
why would you be glad to order through amazon??? Buy in store, pay a little more yes, but you get a new phone basically no questions asked immediately. I exchanged 3 times and didnt have to wait 3 days and the guys never doubted my reasons for a second. That is worth the extra money to me
I got the run around from ATT tech support. I spent 40 minutes on the phone with them. They wouldn't own up to the possibility the GPS was bad in my phone. Time on the phone with Amazon, about 5 minutes.
that is your own fault for trying to call tech! We all know they are terrible. Calling them is much different than walking in the store and talking to someone and getting the phone immediately. at least you are getting a new phone though
gunnyman said:
I got the run around from ATT tech support. I spent 40 minutes on the phone with them. They wouldn't own up to the possibility the GPS was bad in my phone. Time on the phone with Amazon, about 5 minutes.
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Click to collapse
Tech support denies the problem, so does the corporate store, they claim they haven't heard about a gps issue, lol, seriously! They will replace it on the spot at the store without question, they don't even look at it, I doubt the know what SU is or root. I swapped out 2 and I am on 3rd. I have the new one for a week now, gps is ok, dosen't lock at all or see satellites inside, who cares, I know where the bathroom is. I have used it while driving and it worked. Anyhow, I have 3 weeks left to swap this one out if I run into any problems. I am sticking with this phone, it's the best one AT&T has and I am stuck with them. Good luck man, I hope your next one works.
Your first phone was probably just like all Galaxy S phones they all have a non working GPS. It's not just a batch of phones. I think the problem is software related. They need to hurry up with a fix because people are getting irritated that a ton of apps rely on GPS and this phone does not have a working GPS like it's supposed to. I'll bet you get another non working GPS phone.
galaxyjeff said:
Your first phone was probably just like all Galaxy S phones they all have a non working GPS. It's not just a batch of phones. I think the problem is software related. They need to hurry up with a fix because people are getting irritated that a ton of apps rely on GPS and this phone does not have a working GPS like it's supposed to. I'll bet you get another non working GPS phone.
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Click to collapse
Agreed. Not sure why anyone is allowing returns for GPS related issues.
gunnyman said:
I got the run around from ATT tech support. I spent 40 minutes on the phone with them. They wouldn't own up to the possibility the GPS was bad in my phone. Time on the phone with Amazon, about 5 minutes.
Click to expand...
Click to collapse
Yeah calling Tech is about the slowest way to get a new handset, or a good answer. I took mine back to the store because the 1.2oc would crash the handset. Told em it wasn't working right and I wanted an exchange, walked out 10 minutes later with a new one. Faster than Amazon.
Regardless, you bought the phone from Amazon. AT&T does not cover the warranty. After the 30 days, you will have to deal directly with Samsung (unless you get lucky and an AT&T rep sets up a replacement regardless of you buying elsewhere).
In terms of warranty/replacement, AT&T support is usually great. However, if you didn't purchase through them, they will probably give you the run around.
Just out of curiosity can your amazon phone boot into recovery?
I´m about to purchase one from amazon and wondered if they still have the "old"captivates.
Can you do this please:
go to the phone keypad, dial *#*#197328640#*#* from there it will pull the service menu, go to Version Info, SW Version, READ ALL SW VERSION, and post the info.
Click to expand...
Click to collapse
LOL silly rabbit, they all have GPS problems, even your replacement will!
gunnyman said:
Long story short, My Cappy won't get satellite lock AT all. I called ATT tech support. They had the gall to blame Google Maps. I said I want a new phone please. They said go to a retail store and get the phone tested and we'll see what we can do. I then called Amazon's support.
My new Cappy will be here Wed.
Click to expand...
Click to collapse
Every single Galaxy S including the new one Amazon is sending you will have the GPS problem. Every Captivate, Every Vibrant, Every Galaxy S on Every Continant has the problem. Just pray your new phone doesn't have a different problem, because the GPS issue is on ALL Galaxy S phones
But I bet you are going to prove us wrong and tell us your new replacement has a perfectly working GPS
I want to order a phone on Amazon, but I'm worried about the shut down issue.
This is good news that they were so accommodating. Makes me want to go place my order as we speak honestly.
I read on Android Forum the problem with our GPS is an almanac and driver issue. After reading that and not getting a lock I figured if I clean out the phone's cache and do a hard reboot I might get a lock. I did just that and I now get a lock in five secs or less. That GPS almanac has to be cleaned each time before a new trip or it reverts to some type of loop of old info and won't process new input. In other words it won't clean out. That is a faulty driver. The fix should be easy to implement. Anways, my GPS works with this action and keeps the lock throughout the trip now. It never did before.
EDIT I get three meter accuracy too.
Sent from my SAMSUNG-SGH-I897 using XDA App
catire said:
Just out of curiosity can your amazon phone boot into recovery?
I´m about to purchase one from amazon and wondered if they still have the "old"captivates.
Can you do this please:
Click to expand...
Click to collapse
My phone will boot into recovery, download mode is tricky but I can get it there.
Code:
CP SW Version:I897UCJF6
HW Version: REV 0.4
FTA SW Version: I897.005
FTA HW Version: Rev 0.4
RF CAL Date: 210.8.6
No idea what that means as var as what version I have. Enlighten me?
SamsungGalaxySVibrant said:
Every single Galaxy S including the new one Amazon is sending you will have the GPS problem. Every Captivate, Every Vibrant, Every Galaxy S on Every Continant has the problem. Just pray your new phone doesn't have a different problem, because the GPS issue is on ALL Galaxy S phones
But I bet you are going to prove us wrong and tell us your new replacement has a perfectly working GPS
Click to expand...
Click to collapse
I get that, but my problem seems different, to me anyway. In a 4 acre open field on a bright sunny day, the GPS would not lock AT ALL when I turn of wireless and rely on GPS hardware only. When turning on Wireless, the best it would do was 1600 meters.
I was about to return my phone to AT&T until I downloaded the new beta firmware. GPS is dramatically improved. I thought it was hardware, but I stand corrected. I'm getting full GPS lock within seconds now.
i thought u can only do one swap at at&t? after that they wont allow you... is that right? ive been reading and ppl have swapped out 3 already! how is that so? if thats the case i hope when i get my captivate i can do the same
I had random shutdowns and went through all the troubleahooting over the phone and when I went to turn it at their warranty center per the phone support, the tech at the warranty center did a master reset and said the randon shutdowns are a software glitch with an app i downloaded. (it was looping the boot sequence over and over untill i pulled the battery on stock jh7.) I also mentioned my gps hasent worked since day one (august) and he said an update is coming this week to fix that i said that the last update was supposed to be the fix he says this is the fix. So maybe this week? By the way he said i have a 1 year warranty and if its not right they will replace it. At what point are they going to be replacing our phones?
Sorry but had rant a little its getting a little annoying now
We hear updates are coming almost every week. I will be glad to see it when it comes but I will not get my hopes up. I will believe it when I see it or in this case download it.
Agreed, they will tell you what you want to hear to get you out of their face. It's customer service 101 (I was a golf pro for 16 years so I know).
Bottom line is if you are unhappy with the phone he told you your have a year to replace. If you are insinuating they are going to replace all our phones because of the GPS fault, you got another thing coming. Right now they are more concerned with selling new phones for the holidays. When that rush is over then maybe they worry about making anything right.
My two cents.
has samsung all together abandoned this phone in favor of the newer nexus s? I sure do hope not.
we are waiting on the carriers to release the Froyo update... they have had them for awhile now... more than likely expect the release in Q1 of 2011
i doubt we will get an update
seriously, i'll be a miracle if samsung does end up fixing these issues. they have been present since day one.
Samsung has released Froyo to the carriers for the entire SGS line. We are waiting on AT&T, not Samsung.
As far as the GPS goes, the Rogers Wireless Captivate has a GPS that is flawless by all reports. Samsung claims they released a fix for the GPS. Based on these two pieces of information, I think we are at AT&T's mercy on this too...
Sent from my SAMSUNG-SGH-I897 using XDA App
jonjonk said:
has samsung all together abandoned this phone in favor of the newer nexus s? I sure do hope not.
Click to expand...
Click to collapse
IIUC, Samsung has released the update. We're waiting on AT&T not Samsung...that is if I've got it right.
Mike
I think I'll hang out til about a week after 1/1 for an "official" 2.2..then I'll spend some time reading up on these forums on what/how to flash 2.2 and see what happens. I'm not a tinkerer, and IMO the stock Captivate is great-GPS works fine, I don't have any major needs for anything more, but it is tempting
We don't really know if AT&T has the final build or not. But the Samsung Twitter account still says 2.2 by the end of the year
cappysw10 said:
Agreed, they will tell you what you want to hear to get you out of their face. It's customer service 101 (I was a golf pro for 16 years so I know).
Bottom line is if you are unhappy with the phone he told you your have a year to replace. If you are insinuating they are going to replace all our phones because of the GPS fault, you got another thing coming. Right now they are more concerned with selling new phones for the holidays. When that rush is over then maybe they worry about making anything right.
My two cents.
Click to expand...
Click to collapse
Yeah, the holidays will have them hoppin' to sell and that means customer service can easily go by the way side.
BTW, since it costs the gov't 1.67¢ to produce a penny..your two cents worth is actually 3.34¢ worth.
Mike
MicroBeta said:
Yeah, the holidays will have them hoppin' to sell and that means customer service can easily go by the way side.
BTW, since it costs the gov't 1.67¢ to produce a penny..your two cents worth is actually 3.34¢ worth.
Mike
Click to expand...
Click to collapse
Holy hell.....I'm rich. I hope that doesn't put me in a higher tax bracket come Jan.
mattbeau said:
I had random shutdowns and went through all the troubleahooting over the phone and when I went to turn it at their warranty center per the phone support, the tech at the warranty center did a master reset and said the randon shutdowns are a software glitch with an app i downloaded. (it was looping the boot sequence over and over untill i pulled the battery on stock jh7.) I also mentioned my gps hasent worked since day one (august) and he said an update is coming this week to fix that i said that the last update was supposed to be the fix he says this is the fix. So maybe this week? By the way he said i have a 1 year warranty and if its not right they will replace it. At what point are they going to be replacing our phones?
Sorry but had rant a little its getting a little annoying now
Click to expand...
Click to collapse
Out of curiosity what app did you download that was causing random shutdowns. I'm having random shutdowns now, when my battery is around 45-46%. But I noticed that it doesn't happen when data connections are turned off.
vikdmon said:
Out of curiosity what app did you download that was causing random shutdowns. I'm having random shutdowns now, when my battery is around 45-46%. But I noticed that it doesn't happen when data connections are turned off.
Click to expand...
Click to collapse
Nothing in particular; facebook, memento pro, xda, astro, slacker radio.... Ect ect. I have been running stock for a while now and i have no idea why it started. I just noticed my pocket kept "launching rockets" repetedly and found my gone looping a boot. Thats the main reason i was going to return it. But alas it hasent had any reboot problems since. So maybe this might work for you. If it starts again, However, ill probably try to return it again.
Sent from my SAMSUNG-SGH-I897 using XDA App
So after months of shutdowns and BS from AT&T and Samsung, AT&T has finally come through. I spoke with someone in the "Office of the President" and after checking into the issue, they overnighted me a NEW Captivate (my phone was purchased in August, so I am well out of the 30-days). Their statement was that the defective phones are not supposed to be in the new lots or refurb lots, as it is against their procedures to knowingly sell defective phones. I would suggest taking your complaints there. The number is 1-800-331-0500. Be firm and upset, but be respectful. They will work with you.
I hope this helps to resolve the issues you are all having with swapping out your defective phones with a NEW Captivate.
It will help...eventually. I did the same thing, the first phone they sent me started doing the same thing (worse even) and rebooting withing 48 hours. I called them back complaining and the woman told me they knew of the issues and unfortunately they were recycling the phones that had issues for a while. She assured me this would not happen this time around. They sent me a 3rd one at that time (with next day shipping) and I recieved it on Monday. I'm happy to say I haven't had any problems with it...YET.
We'll see. I could tell the first one they sent me was an obvious refurb (the label under the battery had only one string of numbers and nothing else on it). The one I recieved this Monday was labeled and looked like an actual new one. The other one also seemed to have had a different screen, not near as good of color and would look bad at an angle, this new one seems perfect thus far.
Good Luck!
I still have until July if I have more problems to get even more Captivates as they told me they will keep sending them and will NOT replace for a different phone.
I'm just curious, when you do this, how long do they give you to send the old phone back?
rpicaso said:
I'm just curious, when you do this, how long do they give you to send the old phone back?
Click to expand...
Click to collapse
You use the same shipping box to send it back, prepaid. If I remember correctly it's about a week before they will follow up and then after about two weeks you get charged the full price for a new phone.
The paperwork in my box stated you have 10 days.
They tried to talk refurb, but I had already gotten one of those and it shut down on me 5 times the first morning I had it. I sent that one back with a nasty note. This is definitely a new phone, with orginal packaging. The build date is 12/26/2010 (according to Samsung website) and it's a 1012 revision. I am hopeful...
smyrnaheather said:
They tried to talk refurb, but I had already gotten one of those and it shut down on me 5 times the first morning I had it. I sent that one back with a nasty note. This is definitely a new phone, with orginal packaging. The build date is 12/26/2010 (according to Samsung website) and it's a 1012 revision. I am hopeful...
Click to expand...
Click to collapse
Cool! let us know how it goes.
Does ur build. 1012 have 3 button recovery/download mode? Did it come loaded with Jh7?
smyrnaheather said:
So after months of shutdowns and BS from AT&T and Samsung, AT&T has finally come through. I spoke with someone in the "Office of the President" and after checking into the issue, they overnighted me a NEW Captivate (my phone was purchased in August, so I am well out of the 30-days). Their statement was that the defective phones are not supposed to be in the new lots or refurb lots, as it is against their procedures to knowingly sell defective phones. I would suggest taking your complaints there. The number is 1-800-331-0500. Be firm and upset, but be respectful. They will work with you.
I hope this helps to resolve the issues you are all having with swapping out your defective phones with a NEW Captivate.
Click to expand...
Click to collapse
Sent from my GT-I9000 using XDA App
born_fisherman said:
Does ur build. 1012 have 3 button recovery/download mode? Did it come loaded with Jh7?
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
Comes loaded with JH7. I have no idea what the 3 button download thingy you mention is. I haven't gotten into rooting phones, and etc.
What do you think of this:
I went to a warranty center and had my phone exchanged, only to find out (not until I got home) that the IMEI of the replacement phone also falls within the range of potentially problematic phones.
So, rather than settle for what they gave me, I went back the next day and asked if they had any newer phones or, more specifically, any that weren't in the range of IMEIs that have been identified by Samsung as possibly having the shutdown problem. They didn't, so then I called the 800# and talked to their Android specialist.
The specialist told me that I shouldn't worry about it, since all of the bad phones had been removed from inventory. I found that hard to believe, but was at a loss for what to say, so I ended up doing the master reset and was scheduled to talk to them again to see if that did the trick.
Should I leave it at that and assume he was correct telling me that all of the bad phones had been removed from inventory, or should I force the issue and "demand" a newer phone, so as to avoid possible problems 3, 4 or 5 months down the road (or worse, after the warranty is up)??
Anyone have any first-hand knowledge of whether AT&T took all of the bad-range phones or I'd stock? Anyone been told something similar by AT&T?
Sent from my SAMSUNG-SGH-I897 using XDA App
I am on my 4th replacement from the warranty department. They have not removed the affected phones from inventory. This 4th phone has it and is going back. I am in the middle of trying to get them to send me a new phone. I had called. they referred me to some specialist and they took my info and are scheduled to get back to me... I hope it all ends well.
Only refurbished phones
Hi,
I talked with android specialist on their warranty dept number, but they are adamant and reiterating that they can only give refurbished phones. My phone is 32 days old. 2 days over their normal 30 days return period
I feel being cheated. Is there a way to do something about it?
bulletguy said:
Hi,
I talked with android specialist on their warranty dept number, but they are adamant and reiterating that they can only give refurbished phones. My phone is 32 days old. 2 days over their normal 30 days return period
I feel being cheated. Is there a way to do something about it?
Click to expand...
Click to collapse
Have you tried bringing it back to the AT&T store? They're usually a little lenient about the 30 days.
Sent from my SAMSUNG-SGH-I897 using XDA App
This phone was purchased from amazonwireless.com. After talking with 3 different reps I was able to convince them to send new replacement phone. But they didn't promise to send me a new phone (IMEI not in defective phone's range). Lets see how it goes with new phone. Else my only option would be to get refurbished phone from AT&T.
Contact the better business bureau, the FTC, and any other complaint site. They actually responded to my BBB complaint - so it may be the best one to go thru.
After my THIRD one I got lucky and when I went to the AT&T store there was a Corp rep there. They didn't believe me at first that the warranty department told me I have to keep getting the same phone, then they called for me. After they found out I wasn't joking I got a replacement...not just a replacement, but a different phone all together (NOT the Captivate). Seems everyone at ATT is well aware that basically this phone has major defects.
Oddly I do know two other people that have one, and they have never had a problem, funny how I had a problem with my original and ALL 3 replacements....Then again, this 3rd Captivate I had when at the att store I found out was actually my original phone shipped back to me again!!! WTF!
Damn, I bought my phone on launch date and not a problem (now that GPS is fixed with custom roms for me )
Looks like those jokers at ATT just cycling defective phones and hoping for customers to just give up on wasting time and stop contacting them.
Thats ATT for you, or any big corporation for that matter.
If it weren't for the custom roms, I would feel similar. Wasn't very impressed after using stock captivate for a while. I'm glad I didn't go through that!
Sent from my SGH-I897 using XDA App
man, i'll have to check if my gf's captivate is still having the reboot issue, if so, I'll have to push for a new phone.
Fall0n said:
man, i'll have to check if my gf's captivate is still having the reboot issue, if so, I'll have to push for a new phone.
Click to expand...
Click to collapse
Have her call 877-707-6220 to explain. It's the Executive Level of customer service. I have come to learn that the people in this department can do anything - if you are nice enough to them. And, they are well aware of the shutdown issue.
Excuse me if this is not in the appropiate section but i found it fit here nicely.
Maybe it has being talk about and gotten lost in the thousand of post and treads, now while some try different things in roms and such or plums gps fix or gps aids.... The best way i found and is working is to exchange your phone. But you must make sure the new one they give you has the 1102 in back.
From what research all launch phones have the gps hardware issue and no matter what we did it would't make it better. I went to at&t to exchange my phone but they said they couldn't do anything and I send me to a authorized repair shop and I just walked in and exchange it. while I was there I ask many questions and it'll turn out to be that's the launch phones were all lemons and some refurbish that were from returns still have the same issue.
so just make sure you go to the at&t and exchange it I didn't buy it at at&t but fry's electronics, they still exchange it by just walkin in there and told what my phone had.and exchange no questions asked.
I hope this helps people and if this doesn't belong here please change it appropriate a section
Sent from my SAMSUNG-SGH-I897 using XDA Premium App
I did the same thing but through att warranty and it so happened they sent me an 1102 from a 1009 that was a POS
Sent from my SAMSUNG-SGH-I897 using XDA Premium App
Yeah it's the wrong section.
Did you have to sign that form where you have to pay $600 if they determine that your phone is no longer under warranty?
I've messed with my phone enough physically and software that they could probably legally find a reason to enact that if they wanted to... I've never liked the idea of leaving a potential $600 profit up to "if they want to"
Yes i have played with the usb port door was broken multiple scratches multiple rom flasesh almost everything you can think off. And no i didnt sign any papers i didnt buy it at att but frys electronics.
Sent from my SAMSUNG-SGH-I897 using XDA Premium App
This past Saturday I exchanged my 1006 Captivate and received a new 1008 at an AT&T Device Support Center.
My original unit was purchased from Amazon on launch day. I flashed the phone back to stock JF6 before bringing it in. I explained to them that the GPS couldn't consistently get a lock and that the phone experienced increasing random shutdowns (the last part was a bit of an exaggeration, but I figured I'd throw that in there to increase my chances of a replacement). The whole ordeal was fairly hassle-free.
I realize that my 1008 is an older production batch than the 1102s that every else seems to be getting, but my GPS works now, and that's all that matters. Plus, the replacement has a 90-day warranty, so if anything goes wrong, it's back to AT&T I go.
ru_benz said:
This past Saturday I exchanged my 1006 Captivate and received a new 1008 at an AT&T Device Support Center.
My original unit was purchased from Amazon on launch day. I flashed the phone back to stock JF6 before bringing it in. I explained to them that the GPS couldn't consistently get a lock and that the phone experienced increasing random shutdowns (the last part was a bit of an exaggeration, but I figured I'd throw that in there to increase my chances of a replacement). The whole ordeal was fairly hassle-free.
I realize that my 1008 is an older production batch than the 1102s that every else seems to be getting, but my GPS works now, and that's all that matters. Plus, the replacement has a 90-day warranty, so if anything goes wrong, it's back to AT&T I go.
Click to expand...
Click to collapse
thats what I did too
Moved to proper forum and closed. There are many threads with this topic, why not posting in one of them?.
Restored my phone to stock two days ago and updated from Froyo to Gingerbread. Official HTC/Verizon update. Guess what? Broke my internet (in the best way to say it.) I had flaky 3G connection and no 4G at all. Most of the time, it would be at 1X or no data connectivity at all.
Went through all the steps of soft resets, pulling battery, factory resetting, toggling mobile network state, toggling data connectivity, toggling roaming, toggling between CDMA only and CDMA/LTE. You name it (in the range of things that didn't void warranty) and I did it. Nothing.
So I call customer service, and the woman said that she WOULD send out a SIM card, but it'd be faster for me to go to the Verizon store and they'd replace it for free, no hassle. So, went down to the store (It's only about five minutes from my home) got it switched out, bam. Had 3G, that was it. The rep was pretty busy and wanted to rush me out, so he said "It's fine, just give it ten minutes. Thanks for coming by." Twenty minutes later, sitting in my room and notice that...oh darn, no internet connectivity at all. Went through all the basic steps again, and nothing.
By this point, raging.
Call their tech support and they say that they're sending me a new thunderbolt (yay!) So, yesterday it came in (after I had to call Fed Ex and correct my address because the woman completely got it wrong lol) Unbox it, put in my SIM and SD cards and my battery, start it up. Worked just fine. Praise Jeebus! Left it that way for the rest of the night because I didn't need to use my phone, but when I made a call this morning, I realized that my phone speaker was making a grinding metallic buzzing like noise...
Great.
So I call in, and the techie I talked to told me to call Asurion since it was a CLNR (Made me mad since they said it'd be a brand new phone) and they told me I'd have to pay a deductible! So I hung up and called Verizon back (still using a rather polite tone after all the bull****) and quickly gave them the whole story and informed them of how Asurion wanted me to pay $100 for a new phone because the phone I had JUST gotten was broken and was shipped that way. They apologized, said they didn't know why Asurion would do that, and said I should have another Thunderbolt on my doorstep tomorrow.
If this one is busted as well, I'm going to throw away Mr. Nice Guy and raise hell. I've been with Verizon for almost four years now and they just keep giving me the runaround. This is absurd. Not the first time some crap like this has happened because of a malfunctioning phone.
Whenever you call VZW, you should ALWAYS choose the "cancel account" option at the teleprompt. It will automatically escalate your call to a high level tech who actually knows his/her **** and is authorized to make more changes than the low level peons.
If there's something wrong with the one they send me tomorrow, I'm calling them right off the bat and asking to be transferred to their retention department lol. Same thing, I guess. I'm going to rage and tell them give me a NEW phone. Not dealing with another broken refurbished phone. Some warranty THAT is.
What makes me even more mad is the fact that they sent me to Asurion when I found out that Asurion no longer handles ANY of the warranty issues. So they knew I'd be charged to pay for a new phone because THEY screwed up.
I had the exact same thing happen...no 4g. They sent me a new SIM, nothing. Sent me a new phone, buzzing in the earpiece. Only difference was that I happened to notice it right away when I was testing the phone. Called them back and they just sent me another replacement phone, no questions. Never had to go through Asurion because it was broken when I got it. Weird that they made you do that. Second new (refurb) phone I got worked great and 4G is back.
The Thunderbolt I got today was a brick. Seriously? lol. I called Verizon to cancel my account due to all the bullsh*t and the supervisor said she'd send me a brand new Rezound instead of a CLNR Thunderbolt. Well, nice knowing the Tbolt and everyone on the forum. Best of luck to all the devs, I hope Twistd gets ICS up and running for you guys
I've been with VZW for 12 years, no bad experiences...wish they'd send me a Rezound!
It doesn't seem like Verizon had bad customer service. You got a lemon of a phone.
They're sending you a brand new Rezound. Doesn't sound like bad customer service to me.
Sent from my HTC Mecha using xda premium
OP...So YOU broke your phone (voided warranty, Verizon needs not offer any assistance in fixing it). Then blame them for the software issue you created? To top if off you get a "free" upgrade from Verizon (refurbished of course), and then are surprised that it is not of the highest quality. Sounds like you need to jump back in to reality, as well as take responsibility for your own actions before "raging" against others for them. You should be jumping for joy that you got a new phone, not crying about it.
I have had to deal with all major cell phone vendors as part of my job. I can tell you without any question what so ever that Verizon has by FAR the best customer service of all cell phone vendors.
turbosrrgood said:
OP...So YOU broke your phone (voided warranty, Verizon needs not offer any assistance in fixing it). Then blame them for the software issue you created? To top if off you get a "free" upgrade from Verizon (refurbished of course), and then are surprised that it is not of the highest quality. Sounds like you need to jump back in to reality, as well as take responsibility for your own actions before "raging" against others for them. You should be jumping for joy that you got a new phone, not crying about it.
I have had to deal with all major cell phone vendors as part of my job. I can tell you without any question what so ever that Verizon has by FAR the best customer service of all cell phone vendors.
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Absolutely. You don't have outsourced customer service and they actually care about how happy you are.
Geez, the whiney kids and their sense of entitlement.
Sent from my HTC Mecha using xda premium
turbosrrgood said:
OP...So YOU broke your phone (voided warranty, Verizon needs not offer any assistance in fixing it). Then blame them for the software issue you created? To top if off you get a "free" upgrade from Verizon (refurbished of course), and then are surprised that it is not of the highest quality. Sounds like you need to jump back in to reality, as well as take responsibility for your own actions before "raging" against others for them. You should be jumping for joy that you got a new phone, not crying about it.
I have had to deal with all major cell phone vendors as part of my job. I can tell you without any question what so ever that Verizon has by FAR the best customer service of all cell phone vendors.
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u realize he said he went back to stock....went through the update THEN he had connectivity issues...then 2 lemons later they decide to give them a phone. also, the rant was BEFORE the new phone...
He was very patient and calm until the 4th time he was wronged by either broken phone/software in which case i believe was not his fault, then he raged, tbh some people would have already raged way before this guy did. Also i dont think he meant verizon is bad at customer service but he was frustated after getting like 3 diff. broken phones which is also not his fault. Just my 2 cents
Sent from my HTC ThunderBolt using xda premium
turbosrrgood said:
OP...So YOU broke your phone (voided warranty, Verizon needs not offer any assistance in fixing it). Then blame them for the software issue you created? To top if off you get a "free" upgrade from Verizon (refurbished of course), and then are surprised that it is not of the highest quality. Sounds like you need to jump back in to reality, as well as take responsibility for your own actions before "raging" against others for them. You should be jumping for joy that you got a new phone, not crying about it.
I have had to deal with all major cell phone vendors as part of my job. I can tell you without any question what so ever that Verizon has by FAR the best customer service of all cell phone vendors.
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Click to collapse
Ha. Ha ha ha. I had forgotten I posted here, actually.
A software issue I created? No. I don't call returning to their stock image then updating to THEIR update MY issue. The rep I spoke with said that it wasn't an unknown issue. No, I only got a "free" upgrade after they sent me a phone with a broken ear speaker and one that didn't even turn off.
I'd be glad about the new phones if they weren't junked as well. My first Rezound pretty much burned out, and the new one has a yellow tinted screen with pink soft keys instead of red and horrible light leakage.
I understand where you'd be coming from if I had said "wahwahwah" about it all.
But Jesus, you can't tell me if you had gotten two bad phones in a row you wouldn't be raging. And now I've gotten two more that were junk.
Please, tell me more about how I have to jump into reality.
CanesDrew said:
Absolutely. You don't have outsourced customer service and they actually care about how happy you are.
Geez, the whiney kids and their sense of entitlement.
Sent from my HTC Mecha using xda premium
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Sense of entitlement? Right.
Yeah, they care so much that one of them sent me to Asurion when it was clearly a warranty issue with the first refurbished that I got. Not to mention the woman that told me she had written a few notes on my system to aid in the process after all of it to get the Rezound...when she never did. The next rep I spoke with had no clue what I was talking about. So, once again, sense of entitlement? Please. Do elaborate after you understand that their software update broke my radio connection, the second phone I got was busted, the third was busted, the first Rezound burned out after a week, and the new Rezound has horrible build quality issues.
Might want to actually read my first post before you try to act like I'm being a "Waaaaaaaaah gimme new phone because I had one issue!"
Out of maybe 12 times I've had to call Verizon due to busted phones, I've had 2-3 that I would actually rate as satisfactory. The others certainly weren't pleasant. I know the busted phones are completely HTC's fault (at the time of the original post, I thought it was Verizon who certified the devices. Yes, ignorance on my part), but that doesn't excuse how many times I've pretty much gotten very cold and bitter treatment.
Is there a point to this thread? If not, mods please close.
th3_g00b said:
u realize he said he went back to stock....went through the update THEN he had connectivity issues...then 2 lemons later they decide to give them a phone. also, the rant was BEFORE the new phone...
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I think he himself caused a mismatch in radios. I don't believe that a factory reset that takes you back to Froyo replaces the radios with Froyo compatible radios. In any case it sounds like a case of rooted incompatible radios that was causing his issues.
-Frank.
Sent using Tapatalk 2
I understand the OP's frustrations. I have been with Verizon for 6 years now after my company was bought out by them. I could have went somewhere else at that point but I stayed for the sake of the reputation I had known Verizon to have among others I knew.
I went through a point of time where 2 of us on the plan had bad phones, known issues etc. They shipped out warranty replacements and they didn't work right either etc. I have had good customer service from them before, but I think its really just the luck of the draw with them. We went through 12 different shipments before they finally decided to send us phones that worked. This was not the fault of any screwing with the phone's technology, this was stock.
In Verizon's defense, this will always be an issue. Companies with high customer service ratings will always have at least 1-2 peons that don't care working for them. And it may just be the luck to get that 1 peon on the phone at the time....
Don't give up on a company because of one bad situation if you have many others to look at as good. They are a good company (for the most part) with some bad seeds...it happens to most if not all.
Glad to see your phone was taken care of!!!