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So after months of shutdowns and BS from AT&T and Samsung, AT&T has finally come through. I spoke with someone in the "Office of the President" and after checking into the issue, they overnighted me a NEW Captivate (my phone was purchased in August, so I am well out of the 30-days). Their statement was that the defective phones are not supposed to be in the new lots or refurb lots, as it is against their procedures to knowingly sell defective phones. I would suggest taking your complaints there. The number is 1-800-331-0500. Be firm and upset, but be respectful. They will work with you.
I hope this helps to resolve the issues you are all having with swapping out your defective phones with a NEW Captivate.
It will help...eventually. I did the same thing, the first phone they sent me started doing the same thing (worse even) and rebooting withing 48 hours. I called them back complaining and the woman told me they knew of the issues and unfortunately they were recycling the phones that had issues for a while. She assured me this would not happen this time around. They sent me a 3rd one at that time (with next day shipping) and I recieved it on Monday. I'm happy to say I haven't had any problems with it...YET.
We'll see. I could tell the first one they sent me was an obvious refurb (the label under the battery had only one string of numbers and nothing else on it). The one I recieved this Monday was labeled and looked like an actual new one. The other one also seemed to have had a different screen, not near as good of color and would look bad at an angle, this new one seems perfect thus far.
Good Luck!
I still have until July if I have more problems to get even more Captivates as they told me they will keep sending them and will NOT replace for a different phone.
I'm just curious, when you do this, how long do they give you to send the old phone back?
rpicaso said:
I'm just curious, when you do this, how long do they give you to send the old phone back?
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You use the same shipping box to send it back, prepaid. If I remember correctly it's about a week before they will follow up and then after about two weeks you get charged the full price for a new phone.
The paperwork in my box stated you have 10 days.
They tried to talk refurb, but I had already gotten one of those and it shut down on me 5 times the first morning I had it. I sent that one back with a nasty note. This is definitely a new phone, with orginal packaging. The build date is 12/26/2010 (according to Samsung website) and it's a 1012 revision. I am hopeful...
smyrnaheather said:
They tried to talk refurb, but I had already gotten one of those and it shut down on me 5 times the first morning I had it. I sent that one back with a nasty note. This is definitely a new phone, with orginal packaging. The build date is 12/26/2010 (according to Samsung website) and it's a 1012 revision. I am hopeful...
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Cool! let us know how it goes.
Does ur build. 1012 have 3 button recovery/download mode? Did it come loaded with Jh7?
smyrnaheather said:
So after months of shutdowns and BS from AT&T and Samsung, AT&T has finally come through. I spoke with someone in the "Office of the President" and after checking into the issue, they overnighted me a NEW Captivate (my phone was purchased in August, so I am well out of the 30-days). Their statement was that the defective phones are not supposed to be in the new lots or refurb lots, as it is against their procedures to knowingly sell defective phones. I would suggest taking your complaints there. The number is 1-800-331-0500. Be firm and upset, but be respectful. They will work with you.
I hope this helps to resolve the issues you are all having with swapping out your defective phones with a NEW Captivate.
Click to expand...
Click to collapse
Sent from my GT-I9000 using XDA App
born_fisherman said:
Does ur build. 1012 have 3 button recovery/download mode? Did it come loaded with Jh7?
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
Comes loaded with JH7. I have no idea what the 3 button download thingy you mention is. I haven't gotten into rooting phones, and etc.
What do you think of this:
I went to a warranty center and had my phone exchanged, only to find out (not until I got home) that the IMEI of the replacement phone also falls within the range of potentially problematic phones.
So, rather than settle for what they gave me, I went back the next day and asked if they had any newer phones or, more specifically, any that weren't in the range of IMEIs that have been identified by Samsung as possibly having the shutdown problem. They didn't, so then I called the 800# and talked to their Android specialist.
The specialist told me that I shouldn't worry about it, since all of the bad phones had been removed from inventory. I found that hard to believe, but was at a loss for what to say, so I ended up doing the master reset and was scheduled to talk to them again to see if that did the trick.
Should I leave it at that and assume he was correct telling me that all of the bad phones had been removed from inventory, or should I force the issue and "demand" a newer phone, so as to avoid possible problems 3, 4 or 5 months down the road (or worse, after the warranty is up)??
Anyone have any first-hand knowledge of whether AT&T took all of the bad-range phones or I'd stock? Anyone been told something similar by AT&T?
Sent from my SAMSUNG-SGH-I897 using XDA App
I am on my 4th replacement from the warranty department. They have not removed the affected phones from inventory. This 4th phone has it and is going back. I am in the middle of trying to get them to send me a new phone. I had called. they referred me to some specialist and they took my info and are scheduled to get back to me... I hope it all ends well.
Only refurbished phones
Hi,
I talked with android specialist on their warranty dept number, but they are adamant and reiterating that they can only give refurbished phones. My phone is 32 days old. 2 days over their normal 30 days return period
I feel being cheated. Is there a way to do something about it?
bulletguy said:
Hi,
I talked with android specialist on their warranty dept number, but they are adamant and reiterating that they can only give refurbished phones. My phone is 32 days old. 2 days over their normal 30 days return period
I feel being cheated. Is there a way to do something about it?
Click to expand...
Click to collapse
Have you tried bringing it back to the AT&T store? They're usually a little lenient about the 30 days.
Sent from my SAMSUNG-SGH-I897 using XDA App
This phone was purchased from amazonwireless.com. After talking with 3 different reps I was able to convince them to send new replacement phone. But they didn't promise to send me a new phone (IMEI not in defective phone's range). Lets see how it goes with new phone. Else my only option would be to get refurbished phone from AT&T.
Contact the better business bureau, the FTC, and any other complaint site. They actually responded to my BBB complaint - so it may be the best one to go thru.
After my THIRD one I got lucky and when I went to the AT&T store there was a Corp rep there. They didn't believe me at first that the warranty department told me I have to keep getting the same phone, then they called for me. After they found out I wasn't joking I got a replacement...not just a replacement, but a different phone all together (NOT the Captivate). Seems everyone at ATT is well aware that basically this phone has major defects.
Oddly I do know two other people that have one, and they have never had a problem, funny how I had a problem with my original and ALL 3 replacements....Then again, this 3rd Captivate I had when at the att store I found out was actually my original phone shipped back to me again!!! WTF!
Damn, I bought my phone on launch date and not a problem (now that GPS is fixed with custom roms for me )
Looks like those jokers at ATT just cycling defective phones and hoping for customers to just give up on wasting time and stop contacting them.
Thats ATT for you, or any big corporation for that matter.
If it weren't for the custom roms, I would feel similar. Wasn't very impressed after using stock captivate for a while. I'm glad I didn't go through that!
Sent from my SGH-I897 using XDA App
man, i'll have to check if my gf's captivate is still having the reboot issue, if so, I'll have to push for a new phone.
Fall0n said:
man, i'll have to check if my gf's captivate is still having the reboot issue, if so, I'll have to push for a new phone.
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Click to collapse
Have her call 877-707-6220 to explain. It's the Executive Level of customer service. I have come to learn that the people in this department can do anything - if you are nice enough to them. And, they are well aware of the shutdown issue.
I just called Verizon and told them after updating I have been getting random reboots. The tech said its happening to certain phones and is sending a replacement, no questions asked. Im sure my phones not defective I agree with those that say its a radio issue. I even mentioned that to the tech and he said he doesn't think so. Kinda sucks I got to restore to stock, and reroot and what not. I'll be sure to let everyone know if the replacement has the same issues.
Update: Just so you know I've gotten two replacements, and it didn't help my situation. So no point in getting one unless you got a little cosmetic issue with your phone. Htc is working on a fix for these pesky reboots. It's in testing stages right now supposedly.
Sent from my Thunderbolt
It may be a pain to return to stock & root the new phone, but at least verizon is swapping your phone for free. It wouldn't surprise me if they didn't try to blame it on the owner & charge for the exchange
Yeah the tech was real cool about it. Free overnight fed ex and everything.
Do you have to send your current phone back to them, then, or what?
Interesting that they're doing this. I thought this was happening on all TBs, not just individual ones. Maybe I should call. Anybody else had this experience with the techs? Or did ajd88 just happen to catch a tech that had already put in his 2 weeks notice and didn't care.
I called this morning. Having a new one next-day shipped to me. My phone has become unusable.
My phone has rebooted maybe 3 times total since I installed the leaked radio when it first was leaked, you guys think I should try and get a replacement just to be on the safe side?
Sent from my ADR6400L using XDA App
While my phone isn't randonly rebooting it does loose 4G all the time, rarely goes into 3G and 1x seems to be the norm. I live in Chicago so I know it has a solid 4G signal. Wonder if it's worth the trouble of swapping out. But knowing my luck they will give me a refurbished phone...
sublimaze said:
It may be a pain to return to stock & root the new phone, but at least verizon is swapping your phone for free. It wouldn't surprise me if they didn't try to blame it on the owner & charge for the exchange
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Click to collapse
in my experience, verizon has always been really good at replacing phones. I had a droid since launch day before upgrading to my TB, and it had been replaced 2 times.
The first time the camera stopped focusing, the second time it just stopped turning on.
I walked in to a VZW store on a Wednesday, and I had fedex at my door delivering new phone on thursday afternoon. badass!
You know he funny thigh here is. It probably is happening on all thunderbolts or some people just arent ppaying attention and not realizing that this is happening. It even happens on my wife's fascinate. So ineradicable of sending back my non defective phone that random rebooted once in a while for a "refurbished" phone. Ill keep my new out of box one. Not one someone else has allready had. Just because of a software issue.
Well it seems like I get the short end of the stick with VZW on a daily basis. I called and explained it all to the rep and explained how this is a known issue and that there are plently of reputable community sites (like XDA) confirming this and there is rarely a common thread between two devices. Apparently, the rep I spoke to, said that this isn't a known issue.
Got told to factory reset and if it comes down to an exchange, I'd be getting a "certified like-new device" a.k.a. crappy refurb. Again, IF it comes down to that. Awesome. Now they want me to wait it out and see if it keeps acting up. Fun.
I asked the tech if i was gonna get a refurb, he said no. He better not be lying.
Of course theres a gb leak right after, probably with a new radio that fixes it lol.
ajd88 said:
I asked the tech if i was gonna get a refurb, he said no. He better not be lying.
Click to expand...
Click to collapse
You'll most likely get a "Certified Like-New" It's a refurb. But, a refurb with a working power button is better than what I have now so I'm going to give this a go.
ProTekk said:
Well it seems like I get the short end of the stick with VZW on a daily basis. I called and explained it all to the rep and explained how this is a known issue and that there are plently of reputable community sites (like XDA) confirming this and there is rarely a common thread between two devices. Apparently, the rep I spoke to, said that this isn't a known issue.
Got told to factory reset and if it comes down to an exchange, I'd be getting a "certified like-new device" a.k.a. crappy refurb. Again, IF it comes down to that. Awesome. Now they want me to wait it out and see if it keeps acting up. Fun.
Click to expand...
Click to collapse
I just got the same response. Tech support said not a known issue. They want me to see if I can make it happen again. I guess random reboot isn't telling. I know they have to go through their troubleshooting process and I'm not upset about that, but i can see where this is going. I won't get another reboot today which will tell them I don't have a problem. Alright, I'm off the soapbox.
Sent from my ADR6400L using XDA Premium App
ERIFNOMI said:
You'll most likely get a "Certified Like-New" It's a refurb. But, a refurb with a working power button is better than what I have now so I'm going to give this a go.
Click to expand...
Click to collapse
Yeah my power button is F'ed too. Whatever if they send me a phone thats in worse shape then the one i got ill just send it back rather than my old one.
Busphan said:
I just got the same response. Tech support said not a known issue. They want me to see if I can make it happen again. I guess random reboot isn't telling. I know they have to go through their troubleshooting process and I'm not upset about that, but i can see where this is going. I won't get another reboot today which will tell them I don't have a problem. Alright, I'm off the soapbox.
Sent from my ADR6400L using XDA Premium App
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The guy i spoke to asked if I did a factory restore, I lied told him yes. So there was no troubleshooting. I told him its all over google, he put me on hold came back and said he looked on google and confirmed with me he sees that some people are having problems. After that he told me he was confident a new device would solve my problems and thats it. I guess i might have just got lucky.
It is possible that physical defects in the phones are contributing to the issue. Something like a bad run of filter components could cause the radio to operate ever so slightly out of spec, but still within QA tolerances. Then, if they then tweaked the radio parameters a bunch in the update, it could have pushed the performance requirements of the RF hardware closer to the device tolerances - suddenly revealing a whole bunch of bad components they did not see previously.
I got my new phone today and no reboots and my screen is a lot nicer and brighter. I'm happy
Sent from my ADR6400L using XDA Premium App
Can someone explain the nature of the reboots that they are experiencing? I had a reboot on Friday but it was much more then just a reboot, after the phone was finishing powering back up I had no ability to call out as if there was no service. I tried numerous battery pulls and even had Verizon do a reset on there end, nothing helped yet I was still able to receive and send data. Finally after about an hour my service was back. Then the same thing happened again yesterday, I went through the same processes with no success yet. I have tried all the different radio choices and nothing is working, does anyone have any suggestions?
Thanks!!!
Also I am rooted and using the stock rom
Couple different things I'd like to point out. Most vzw employees at the sales level will replace your phone if they actually see it reboot on its own. Some, though, chalk it up to being just a part of the device. I, myself, am a vzw employee and would most definitely exchange your device if its rebooting. However, rooting your phone voids the manufacturers warranty, so you better have insurance. Also, certified like news are not refurbished phones. They are phones that are brought back within the 14-day return policy because the customer either didn't like it or didn't understand how to use it. They're cleared out, tested, and repackaged as CLNRs. Certified pre-owned are, in fact, refurbished. Just thought I'd clear that up.
Sent from my HTC RootedBolt running CM-7.0.
So on Saturday i called Verizon to complain about my proximity sensor not working... i couldn't take hanging up on my friends anymore, and I did try blowing it out with compressed air... No dice.
We went through the normal troubleshooting routine. "Did you try pulling the battery?" "Lets try a Factory Reset" "Call #237 and try to trip the sensor" "Have you tried turning it off and back on again?" with exception to the last one... IT Crowd anyone? Well once the rep was satisfied that I wasn't BS'ing him, we started the replacement process. I gave my address and the whole normal routine, i was placed on hold for a few minutes as the "order wouldn't go through" or something....
At that point I was told that a new policy had been put into effect with replacing 4G devices.... Verizon was going to have to send me a "Recovery Box" where I had to send back my Thunderbolt, and they would send me the replacement within 3 to 5 days. WTF! I explained that this was ridiculous and such, and kindly asked to speak to a supervisor who told me the same thing.
Today, i received the "Recovery Box", and will be sending my Thunderbolt back. What interested me was this paragraph that was in the "RETURN INSTRUCTIONS FOR YOUR 4G LTE DEVICE" pamphlet: (I will gladly scan and post if there's interest...)
"NOTE: For problems covered under the manufacturer's warranty, you will receive a replacement device within 3-5 business days after shipping your defective device. Your replacement device may be reconditioned.
For problems not covered under the manufacturer's warranty, your defective device may be returned to you in the same condition."
I'm wondering if after all of the issues with rebooting phones simply being a software upgrade, if Verizon is doing this to prevent any more of their CPO phones going out.... and if those reboot phones will just be updated and sent back to customers... Anyway, that was my story. Anyone else have this issue.... or was a lot of smoke just blown up you know where?
Never seen that before mine was just sent in like a few days back with no problems
Sent from my ADR6400L using Tapatalk
It's probably so they can avoid replacing phones for things like water damage or dropped phones (i.e. obvious user inflicted problems).
I believe they are trying to force us to use the insurance if we have it and screw us if we dont. I have a TB, but just had more or less the same thing happen with my sons Casio phone. The Casio needs a battery but verizon doesnt have them and can not find one for it. Was sent the like new referb #3 and told to put old battery in #3 then file insurance claim because of battery. Doesnt this sound a wee bit like fraud. Still has manufacture warranty on it. My thought is that we still have the manufactures warranty on our TBs maybe we should try contacting HTC for that warranty,
as verizon doesnt seem to want to stand behind the products they sell any more. Or pay the $99. 00 deposit and loose our TBs. I am very unhappy with verizons customer service and I believe that like Sprint was 3 years ago we will get told to go screw ourselves live with your junk phone, shut up and pay your bill any way. Thats why I left Sprint after 8 years. Verizon is #1 now and will forget about us customers that got them there. I feel bad things coming in the near future
Sent from my ADR6400L using XDA Premium App
I had to get mine replaced and they sent me one overnight with no issues. I had to pay 12.99 for the overnight shipping instead of waiting for snail mail to bring me a new phone. I had no issues with anyone on the phone. This was last week btw. Sounds like either have had a couple replaced and they want to check it first or you got some person being a prick on the phone.
Get bestbuy insurance. They will replace it in the store. Mine had a speaker problem and they took about 15 minutes to review it and showed geek squad while I walked around the store. 15 minutes later I hear my name is needed in mobile. The said ok we do see there is a technical malfunction and you will get a replacement.
Sounds like user error to me...
SOUNDS LIKE RULE CHANGE 101.
Is the recovery box for t.e.c. cause the reason its purchased is to always have a phone shipped next day if under 12pm.
Sent from my ADR6400L using XDA App
I had mine replaced last week with no problems, and again on Monday (the 2nd replacement) which I should have on my doorstep when I get home. Last week they sent it ground for free and I would've had to pay $12 for overnight, yesterday they did overnight for free.
Edit: the first time I called they said I had to go into a store to have them check it out, I was rooted and running BAMF. I put it back to stock to take it into the store and had no problems from then on.
Were you rooted/running a different Rom? That may be why they told you that.
It's probably so they can avoid replacing phones for things like water damage or dropped phones (i.e. obvious user inflicted problems).
Click to expand...
Click to collapse
Well then they would charge the customer $500+... isn't that a 'win' for them?
Get bestbuy insurance. They will replace it in the store. Mine had a speaker problem and they took about 15 minutes to review it and showed geek squad while I walked around the store. 15 minutes later I hear my name is needed in mobile. The said ok we do see there is a technical malfunction and you will get a replacement.
Click to expand...
Click to collapse
I had nothing but trouble with their "Black Tie" insurance a couple years ago...
Is the recovery box for t.e.c. cause the reason its purchased is to always have a phone shipped next day if under 12pm.
Click to expand...
Click to collapse
Yeah its TEC, if you mean i'm sending it back to VZW. *confused*
eraursls1984 said:
Were you rooted/running a different Rom? That may be why they told you that.
Click to expand...
Click to collapse
Before my call to Verizon, yes I was rooted.... but I unrooted, made sure the problem was still there, and then called in to troubleshoot with Tech Support
Topher227 said:
Before my call to Verizon, yes I was rooted.... but I unrooted, made sure the problem was still there, and then called in to troubleshoot with Tech Support
Click to expand...
Click to collapse
I think he meant did you tell them you were rooted. I mean that should be obvious not to, but you never know
No, i didn't tell them i was Rooted....
"Whats Rooting?"
would have been my response, if asked by VZW tech support....
Hmm this is a first for t.e.c. diag hard reset prob still there reman sent out.
Sent from my ADR6400L using XDA App
I went to the store last night and had them confirm the problem I was having. They put me on the phone with the rep and after paying the overnight fee had my replacement at 12:30 today, just have to send the old one in.
Sounds like u got the "special treatment".
Sent from my ADR6400L using XDA App
I'm just hoping that their system was down and the rep was too lazy too fix the problem.... and just made me jump through some additional hoops....
I really hope this isn't a new policy.
rickyrick3513 said:
Get bestbuy insurance. They will replace it in the store. Mine had a speaker problem and they took about 15 minutes to review it and showed geek squad while I walked around the store. 15 minutes later I hear my name is needed in mobile. The said ok we do see there is a technical malfunction and you will get a replacement.
Click to expand...
Click to collapse
Best Buy does have the best insurance. I will never buy a phone from Verizon or their crappy insurance. I seriously don't know how they can legally get away with calling their insurance "insurance" I have had multiple phones and two PS3's replaced by buying their "Black Tie" insurance. It is always a smooth transaction if something goes wrong with anything covered.
Had two replacements both with overnight shipping free.
There's some things you should know about the Refurb policy and other Info you should know for At&t customers.
Here's some things you should know: Especially those out of warranty and who have a Refurb. Refurbs infact do come with a warranty regardless of your original warranty.
1. You must be on a refurbished phone from At&t (Samsung refurbs from Samsung do not include here Only At&t)
2. You are given a 90 day Warranty on every refurb that is sent to you.
3. Never forget to send them back your old phone. I prefer cleaning the phone your sending back with a soft cloth so it looks clean and new. You should always send it out same day your new refurb arrives.
4. Mark your calenders if you need to so you won't forget your time period of receiving a new refurb.
5. Keep this in mind! If you just got a refurb and it's causing some unknown issue, Return it! When they file you up for another Infuse you need to explain your issue and you need to KEEP! original papers they sent you when the refurb came which has important info on it just incase they lost that info on their computers as proof of having the refurb within the 90 day warranty.
Keep this in mind! You get a 90 day warranty on every refurb they send. For those who don't know what a refurb is, Refurbished phones are phones that other ppl have used, gotten beaten up, smashed, broken, whatever the case might be :silly:, I exaggerated just a little. They get fixed by the company and are reused by customers like us, Their is no getting a brand new phone. So if you just got a refurb within 90 days and are having issues. Don't hesitate to call At&t up to explain the issue so they can get you another refurb, which will hopefully work better than the last refurb.
I'm currently going onto my 4th Infuse due to this Refurb warranty they have.
My Issues as we speak:
1st Infuse (New out of Box when I bought it) Had a messed up touchscreen
2nd Infuse: Constant wifi drops, bad signal, Probably a hardware failure
3rd Infuse: Speaker Buzz while taking photos/videos
4th Infuse: We'll have to wait and see
+10 - good to know :good:
FYI NEVER call at&t to have your device replaced! New or refurbished. Hop over to the official Facebook Page and post on their wall the issue you are having (you don't even have to be gruff with your post). The Social Media team WILL reply shortly asking for you to email them. Explain the issue in detail and when they start asking what you wanna do, ask about a replacement phone (new if possible). They were very happy to ship me out a new infuse (not a refurb) when I was having issues, and when that one screwed up, they gave me a skyrocket at no extra charge, and then that one screwed up, they replaced THAT ONE as well.
They can also get you expired pricing deals as well. However it takes a little convincing.
Sent from my SAMSUNG-SGH-I727 using xda premium
kirbee213 said:
FYI NEVER call at&t to have your device replaced! New or refurbished. Hop over to the official Facebook Page and post on their wall the issue you are having (you don't even have to be gruff with your post). The Social Media team WILL reply shortly asking for you to email them. Explain the issue in detail and when they start asking what you wanna do, ask about a replacement phone (new if possible). They were very happy to ship me out a new infuse (not a refurb) when I was having issues, and when that one screwed up, they gave me a skyrocket at no extra charge, and then that one screwed up, they replaced THAT ONE as well.
They can also get you expired pricing deals as well. However it takes a little convincing.
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
How I see it is I've tried all the convincing told them I was pissed off going onto my 4th phone, constantly *****ed about everything and they wanted to charge me $199 for a Galaxy S2. They said it was impossible to get a different model for all the *****ing I've done talking to several reps even talking to a supervisor and a manager didn't help. I was told it had to be the same make and model. It was either another Infuse for the cost of $0 or spend $199 just for a different make and model.
Axiomkid said:
How I see it is I've tried all the convincing told them I was pissed off going onto my 4th phone, constantly *****ed about everything and they wanted to charge me $199 for a Galaxy S2. They said it was impossible to get a different model for all the *****ing I've done talking to several reps even talking to a supervisor and a manager didn't help. I was told it had to be the same make and model. It was either another Infuse for the cost of $0 or spend $199 just for a different make and model.
Click to expand...
Click to collapse
I had signal issues when we had the KL2 leak back in december or January so i called att and *****ed at least twice a week for a month. They would not do anything except send me a refurb. They ended up letting me upgrade 5 months early but i still had to pay for the phone. I got a Atrix 2 and keep my infuse as a back up.
Sent from my MB865 using xda premium
Axiomkid said:
How I see it is I've tried all the convincing told them I was pissed off going onto my 4th phone, constantly *****ed about everything and they wanted to charge me $199 for a Galaxy S2. They said it was impossible to get a different model for all the *****ing I've done talking to several reps even talking to a supervisor and a manager didn't help. I was told it had to be the same make and model. It was either another Infuse for the cost of $0 or spend $199 just for a different make and model.
Click to expand...
Click to collapse
Slide over to the Facebook Page. I am willing to bet you will get a new phone. I did. TWICE. A new infuse and then a new skyrocket. That skyrockets camera had a hardware failure, so they sent me a new (not refurb) phone. It happen to have been the sgs2 and not a skyrocket, so he had me take it to a local store and exchange it. I'm tellin ya, social media MANAGERS have some serious clout. They can hook up all most anything.
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I've created this thread so anyone (like me) that has gotten a warranty replacement for there hox through at&t can discuss there experiences with them good or bad, as well as what software it came with and things of that nature.
with that being said, i myself am waiting on my third replacement from them as of now. the first being sent back because of frequent signal loss and a (what sounded like) a blown speaker phone. the second one i have now is going back because the colors are darker than the should be and the whites are horrible looking tan and kind of pinkish on different screen. only fix was to turn the brightness all the way up and kill my battery faster than i should have to. also, as of now, both replacements have came with 2.20 installed on them. maybe three times a charm on a decent replacement as well as a different software version. if anything i can live with 2.20 as long as the phone lives up to the $150 i paid the first time.
reserved for update when replacement arrives. replacement has arrived and ive posted a reply in the thread about it instead of here.
I got my first One X on 9/10 as a refurb with 1.85. I had a GS II and received a replacement with issues followed by 2 DOA replacements, so they gave me a One X (long story involving over a month of calls and "troubleshooting" ). It was a full kit with charger and SIM, and whoever put the SIM in mangled the hole for the tool. It also has some sort of crack or blemish in the screen under the glass. It looks like stuck pixels, but it changes color by angle. I got a replacement on 9/17 with 2.20 installed. The screen was already scratched, and the screen protector had been removed and reapplied crooked and bubbly. I sent that one back and am still using the first one so I can root. I'll try again for a replacement in a few weeks if I can't get used to this screen issue or if 2.20 is rooted. Or I may just take the offer for early upgrade and discounted GS III.
Sent from my HOCKS
I was going to thread crap, but what the hell..
My refurb replacement was cosmetically perfect, but the volume rocker is a tiny bit loose, and I get some creaks from the screen, but I only notice them when I'm cleaning it, wiping it down. I'm not enough of douche to complain about these things.
[Reserved for snarky thread crap comment in.near future]
I'm not really a proponent of calling people out, but I seriously question peoples' OCD when it comes to these stories of "this is my 9th replacement device" and so on. (edit: didn't necessarily mean the previous sentence to apply to anyone in this thread; I just know how these replacement complaints can go) If you convince yourself enough times that you have a hardware or software issue, that issue will begin to appear. It's called FEAR. False Evidence Appearing Real. Been there, done that with a Blackberry and I'm not going down that road ever again. It's simply not worth the anxiety.
I've had one issue with this phone and it had to do with the SIM card error. It could have been the card, could have been the phone, but since I was within my 30 days the rep just exchanged it out to be certain.
this thread is for good or bad discussion on your replacement. and if your calling someone a douche for complaining or not on here then remove your post, cause as much as you would like to not believe it you just complained in your own way the things you obviously dislike about your replacement. and i reserved a spot for hopefully nothing but good things to say about my coming replacement. its thread trolls like you that keep people from xda anymore. its you dont like a thread go read a different one, i didnt make you spend time coming to mine or reading through it.
Mine is solid so far, got it yesterday... only problem is that it came with 2.20
rob219 said:
this thread is for good or bad discussion on your replacement. and if your calling someone a douche for complaining or not on here then remove your post, cause as much as you would like to not believe it you just complained in your own way the things you obviously dislike about your replacement. and i reserved a spot for hopefully nothing but good things to say about my coming replacement. its thread trolls like you that keep people from xda anymore. its you dont like a thread go read a different one, i didnt make you spend time coming to mine or reading through it.
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Easy there, defensive.
I was pointing out how some people get with these replacements. I thought I made that clear when I outlined my experience. I hope you get a good phone!
cfn87 said:
Easy there, defensive.
I was pointing out how some people get with these replacements. I thought I made that clear when I outlined my experience. I hope you get a good phone!
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thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
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They sell their old phone and buy a new one.
Sent from my htc_evita using xda app-developers app
rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
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You want to flip out at the warranty dept and demand the customer retention dept. They are the people that can make it all happen. I had an atrix that was having issues. After my 3rd replacement the gave me a 250$ credit, let me upgrade early and I was able to keep the atrix and sell it.
Sent from my HTC One X using xda premium
thanks i'll keep that in mind. but i pretty much guess i wont have any problems with this one. it'll be crazy to get three bad replacements, but i guess it could happen. they are refurbished
rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
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If you have a certain amount of faulty devices they will usually ask if you want to switch to a different model (they give you a couple of options).
Sent from my HTC One X using Tapatalk 2
Here is my full story of how I went from the Galaxy S II to the One X for free.
On 8/15 I called AT&T about my Galaxy S II with an issue. They were back ordered so I was offered a Skyrocket. The Skyrocket is slow, sluggish, and poor battery compared to the Galaxy S II, so I refused and called a service center daily until they had one. That one had a different issue. I called and politely asked for a different phone. After talking to retention, warranty, and resolution I was denied everywhere (resolution offered early upgrade, but not until October, an offer I may still take them up on). They had the Galaxy S II back in stock so they sent me one of those. It came with screen burn in and black splotches on the screen, so they sent me another one, and it was the same. All the phones had date codes in 8/2011. At that point they wanted to troubleshoot the second one some more. It was randomly shutting down, and they had me try factory resets, new battery (they actually sent 2) and a new SIM. After a month of calling several times a week, I was finally offered the One X. I would have taken anything that wasn't the Skyrocket. I was actually hoping for Atrix HD because I wanted dedicated HDMI and MicroSD. But, I wasn't given options, just a One X or try another Galaxy S II. I have worked in a call center long enough to know being nice is far more effective at getting what you want vs yelling. I received a refurb with charger, and I had to send back my Galaxy S II. But, my contract was not extended so I still qualify in May 2013.
I haven't decided yet if I want to get a GS III in October, or wait for the GS IV next year. Either way my wife will probably get this One X to replace her iPhone 4 (she qualifies in July 2013).
Sent from my HOCKS
well, i got my new one x today. gotta say i love it like my first one. ive got all my stuff on it, set it up how i wanted, and tested everything. its my third replacement because the last two had problems. its perfect and now im just waiting for root to come to 2.20 because it seems every phone at&t is sending out it updated to 2.20 before shipping. i think they do this because of the new root patching it does. well anyways, i got it and i love it!! goodtimes!!!!
I had issues with my backlight becoming intermittent. It would go out and required flexing the phone to get it back on. It was probably a loose connection on the backlight. I was running a custom Rom with super CID. The techs at the store and the repair center failed to notice. It shouldn't have made a difference anyway because the problem was hardware. I had a launch HT23 and received a HT25 refurbished replacement with 2.20 installed.
Sent from my HTC One X using Tapatalk 2
well here is my story
my hox came with 2.20 i got the phone 2weeks ago exactly. i found out while in the store that they are manually updating the phones to 2.20 i thought to myself ok thats odd. then i later found out no root for 2.20 as of yet. so i started having issues with wifi dropping off for no reason then it would come back. that didn't brother me to badly until i started to experience a very odd issue with the back button would say 40% of the time it would turn on the vibrate function n wouldn't turn off until i hit the back button again that got me pissed 2 weeks old n i have to deal with this i ended go back to the store they told me nothing they could do nothing for me except to return the phone n refund me the money i spent minus restocking fee i got pissed and walked out. i got a hold of customer service because i am a business customer they bent over backwards and sent me a NEW one i informed them i know of the issues with the refurbs my friends have been thru this so she and her supervisor allowed it to send me a brand new White one but here is the kicker they told me to keep my Current one X i thought that was odd so i call back they also informed me to keep it so i guess ill find out what software version i get and also if i have to send this one back at some point if an audit catches it and then i will complain more..lol
My Interesting story for the day
What did say to get them to send you a new replacement? I'm also a business customer, though not the owner of the account. Just curious how you played that angle. I'm debating whether to get my phone replaced, but have concerns about refurbished units, many of which confirmed in this thread. Thanks.
jfellon said:
well here is my story
my hox came with 2.20 i got the phone 2weeks ago exactly. i found out while in the store that they are manually updating the phones to 2.20 i thought to myself ok thats odd. then i later found out no root for 2.20 as of yet. so i started having issues with wifi dropping off for no reason then it would come back. that didn't brother me to badly until i started to experience a very odd issue with the back button would say 40% of the time it would turn on the vibrate function n wouldn't turn off until i hit the back button again that got me pissed 2 weeks old n i have to deal with this i ended go back to the store they told me nothing they could do nothing for me except to return the phone n refund me the money i spent minus restocking fee i got pissed and walked out. i got a hold of customer service because i am a business customer they bent over backwards and sent me a NEW one i informed them i know of the issues with the refurbs my friends have been thru this so she and her supervisor allowed it to send me a brand new White one but here is the kicker they told me to keep my Current one X i thought that was odd so i call back they also informed me to keep it so i guess ill find out what software version i get and also if i have to send this one back at some point if an audit catches it and then i will complain more..lol
My Interesting story for the day
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joe23521 said:
What did say to get them to send you a new replacement? I'm also a business customer, though not the owner of the account. Just curious how you played that angle. I'm debating whether to get my phone replaced, but have concerns about refurbished units, many of which confirmed in this thread. Thanks.
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i think its because my phone is only 2 weeks old and i told them i would not accept a refurb unit due to issues i have read here and my friends have experienced i am also not the owner on the account but i am an authorized user its all how u talk to them dont demand anything kill them with kindness and talk to them as a human being and joke around with them n tell them u have already reset ur phone 2 twice and the problem still is there and blame the 2.20 update for causing software glitches and there are known hardware problems also the rep was nice enough to tell me that there was a recent bulletin about wifi and software issues related to the 2.20 update. also try to call back at a later time to get another rep and also remember this if you cannot make head way with 1 rep try again if the second one cant make it happen call back again n talk to a supervisor and inform them u know about issues with refurb one x's having issues.
Thanks for the info.
My phone has shut itself off overnight a couple of times in the past few weeks. Seemingly randomly. If it happens again, I'll give your idea a shot.
jfellon said:
i think its because my phone is only 2 weeks old and i told them i would not accept a refurb unit due to issues i have read here and my friends have experienced i am also not the owner on the account but i am an authorized user its all how u talk to them dont demand anything kill them with kindness and talk to them as a human being and joke around with them n tell them u have already reset ur phone 2 twice and the problem still is there and blame the 2.20 update for causing software glitches and there are known hardware problems also the rep was nice enough to tell me that there was a recent bulletin about wifi and software issues related to the 2.20 update. also try to call back at a later time to get another rep and also remember this if you cannot make head way with 1 rep try again if the second one cant make it happen call back again n talk to a supervisor and inform them u know about issues with refurb one x's having issues.
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