Phone won't sync!? - Windows Phone 7 Q&A, Help & Troubleshooting

Only had my HD7 for about a week now and already reset it twice because I'm having problems with Windows Live not syncing!?
Everything was fine for a couple of days and I'd receive my email instantly after choosing that option in the settings. Now it seems everytime I leave my phone or lock it the phone refuses to sync and I have to do it manually.
Does anyone have any suggestions?
Only thing I can remember which messed up my Live Mail was I added Facebook and Messenger (on the site) which then messed up my contacts as they were all showing in my phone - even though I had the phone set to only merge with existing contacts - so I deleted them all and re added my contacts which are backed up to my computer via .csv file.
Don't fancy resetting my phone all over again!
I'm starting to think Zune might have my setting saved on the server or something, as last time I did tell it to forget my phone but when I synced my phone after the reset to Zune, all my old Apps appeared on the clean phone.
I'm puzzled and it's starting to P me off now

I'm such a ****!!!
Realised I hadn't ran the network connection setup after the first reset - didn't occur to me after that it didn't automatically set it up like it would out of the box, and I needed to do it myself.
Feel so ashamed and such a noob FFS!

Ah no problem mate, great that you already resolved it yourself

Related

ActiveSync Problem

I am having a problem with ActiveSync on my phone an Orange M700 running the HTC P3600 ROM. It was working with no problems until a few weeks ago when it stopped syncing. I have tested the laptop with another PPC and ActiveSync notices it straight away.
I have installed ActiveSync 4.5 to no avail so I returned to 4.2 and still nothing. I deleted all partnerships in both the phone and the laptop and when I plugged it back in the Windows saw the device as there was a pop up bubble in the bottom right corner but ActiveSync never kicked in.
I have had a look at the ActiveSync settings in the M700 but everything looks fine to me.
I have also been having problems with my 3G connection not connecting and doing the regular syncs it normally does e.g. my personal mail every 5 mins, my yahoo mail every hour and the weather every 2 hours. The only thing that has changed in this time is that I installed Fring, I can't imagine its related but I uninstalled Fring just in case but still no luck.
Anyone got any ideas how to fix it as I have some new appointments (I'm not sure which ones) in my PDA which I want to get synced before messing around with hard resets etc.
Thanks
Did you delete any notifications of any kind, usually replog files? If YES, then you just deleted your notification to activate Active Sync on your computer. You can solve that easily by returning the file. READ this for the solution: http://www.cs.pitt.edu/~jmisurda/ppc/blog/index.php?entry=entry051203-201515
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cktlcmd said:
Did you delete any notifications of any kind, usually replog files? If YES, then you just deleted your notification to activate Active Sync on your computer. You can solve that easily by returning the file. READ this for the solution: http://www.cs.pitt.edu/~jmisurda/ppc/blog/index.php?entry=entry051203-201515
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Click to expand...
Click to collapse
I don't think I did that but I tried the file anyway, still no joy. I think my phone is also vibrating when I plug it into the PC now, very strange.
LSmith4285 said:
I don't think I did that but I tried the file anyway, still no joy. I think my phone is also vibrating when I plug it into the PC now, very strange.
Click to expand...
Click to collapse
Have you ever used Check Notifications? It is a free software to clear away JUNK notifications.
Link: http://www.scarybearsoftware.com/cn_overview.html
Sometimes, our PPC just creates duplicates of certain Notifications that can cause conflicts with some softwares. Maybe this is what is happening in your device. You can try and download Check Notifications, even though it says it is only compatible with WM 2003, I use it for my HTC Universal (WM5). Just go to Check Notifications settings and tick the 3 choices, run it and CLEAR those pesky bugs.
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cktlcmd said:
Have you ever used Check Notifications? It is a free software to clear away JUNK notifications.
Link: http://www.scarybearsoftware.com/cn_overview.html
Sometimes, our PPC just creates duplicates of certain Notifications that can cause conflicts with some softwares. Maybe this is what is happening in your device. You can try and download Check Notifications, even though it says it is only compatible with WM 2003, I use it for my HTC Universal (WM5). Just go to Check Notifications settings and tick the 3 choices, run it and CLEAR those pesky bugs.
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Click to expand...
Click to collapse
Right I ticked the three boxes and cleared the issues but still nothing
Normally I'd just hard reset but I am worried about losing appointments I've forgotten I have made since my last sync.
LSmith4285 said:
Right I ticked the three boxes and cleared the issues but still nothing
Normally I'd just hard reset but I am worried about losing appointments I've forgotten I have made since my last sync.
Click to expand...
Click to collapse
I don't know what else to suggest.
If you do decide to HARD RESET, take a look at this FREE BABKUP program for contacts and calendar events: http://forum.xda-developers.com/showthread.php?t=299705&highlight=backup
I hate doing hard resets myself, that is why I have SPB Backup configured to do automatic backups everyday at 5AM.
Good Luck...
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Thanks for your help.
I'm not sure how I am going to progress this. My major issue is that we use GroupWise at work with a third party app to allow the PocketPCs to sync with it. When you set it up it blanks the device before you can do anything, if I wait and import everything after this it usually can't cope with the levels of changes and kills the system on the server.
Oh joy, why wasn't someone looking at the "bigger picture" when we choose an e-mail system.....

ActiveSync Error

My wife fails to sync her 8525 with her laptop. The last time that she synced was 7/22/08. Now when she tries to sync she gets an error "There has been a change made on your server that requires you to re-synchoronize all item on your device. You may lose changes made since yor last successful synchronization". There is a support code : 0x8600050D.
Her laptop is vista so she is obviously using WMDC & obviously it can connect. What I don't understand is what server is being referred to? She doesn't use an exchange server or anything like that. Any suggestions would be helpfull. I backed up her device using sprite backup in case I need to hard reset her device. Is there anyway to import the contact from her device into outlook? This way I can delete the partnernship & start fresh?
i think it means that it will just re-sync all items, not just that changed. and by server i think it means the laptop. basically it is almost like starting fresh. i also believe the contacts are synced to outlook.
Thanks, so then basically all of the contacts in her phone that were added since the last sync will be lost. I have everything backed up. So, I may try deleting the partnership & start over. Then run sprite backup & try to restore only the pim. Hopefully that will work. WMDC is even worse than activesync!
To avoid deletions and duplicates, I would suggest a hard reset. I had this problem with WMDC once, and I think it was like a day after last sync. But, as long as you have EVERYTHING backed up, I would start from scratch with a brand new connection, because it may happen again with this connection.
I've seen this message several times when I come back from a trip with a different time zone on the phone than on the laptop. Change the phone / laptop to the correct time / date and try re-syncing again. Hope this helps.

Market Gmail contact sync issues

I installed the gmail update that was in the market. Since I installed it, my contacts have not synced with gmail. I noticed my phone was not sleeping and started looking and I found that the google contacts were not syncing but would try and after a few minutes it would get this error message:
Sync is currently experiencing problems. It will be back shortly
This has been happening for 7 days and after the sync fails it trys again and prevents the phone from sleeping. I have tried removing this update and I have been unable to. The only solution I know is to wipe the data and flash the rom again. Is anybody else having this issue?
I am on a stock ROM and i still get stupid issues revolving around Gmail. The giant POS keeps my phone trying to sync all day, so I use ATK to simply kill Gmail, then go into running applications and stop the sync.
It is VERY annoying.
I did some more testing and here is the strange thing. The mail and calendar sync with no problems. It is just the contact sync that causes this error. I made a change to a contact while logged into gmail on my pc. I enabled the contact sync and after a little while it gave me that error. However it did sync the contact and change I made on the pc was reflected in the contact now on my Evo. So I did it the other way and changed a contact on the Evo and synced again. After getting the error message I checked the contact on my pc and the change was there. So the contacts are syncing but something is not telling the evo that the sync was completed properly. Anybody have any ideas what is causing all of this? I have to leave it disabled for the contacts if I want my phone to sleep.
Though I have encountered the same problem as described but I would like to eliminate the connection issue first. My interest is to sync contact from gmail to phone (a Samsung Galaxy S with Android 2.1). Normally I will not use 3g (GPRS is too expensive in this part of the world) but connecting thru wifi. I am very sure the connection is thru as I am able to access my gmail account thru the phone browser. I then get to phone menu and start syncing (setting, sync) but got the "sync is currently experiencing........" error message. My question is whether there is any restriction that sync must go thru 3g (GPRS) connection or not.
- JayCee
juliantchan said:
Though I have encountered the same problem as described but I would like to eliminate the connection issue first. My interest is to sync contact from gmail to phone (a Samsung Galaxy S with Android 2.1). Normally I will not use 3g (GPRS is too expensive in this part of the world) but connecting thru wifi. I am very sure the connection is thru as I am able to access my gmail account thru the phone browser. I then get to phone menu and start syncing (setting, sync) but got the "sync is currently experiencing........" error message. My question is whether there is any restriction that sync must go thru 3g (GPRS) connection or not.
- JayCee
Click to expand...
Click to collapse
I have tried it connected via wifi, 3G, and 4G. For me it didn't matter what connection I was using I still get that sync error when syncing the contacts.
Well I thought everything was fine until today. I noticed my awake time was once again the same as the up time. I got to looking and not it appears as if the google calendar is hanging on the sync. It does not give an error like the contacts does but the sync icon never goes away. I unchecked it from the sync and the phone is sleeping again. I don't know what is going on. Time to factory reset and flash the rom again.
Same issue. I've flashed several different roms in the last few days. Any rom that has the updated Gmail app is causing my contacts to "loop" in the sync and eventually give me the "currently experiencing" error message with lovely "!" (thanks, needed that). Older versions work fine.
Here's the wierd part...
I added a contact online and it still synced perfectly to the phone.
I added a contact to the phone and it showed up online.
THUS - I believe this is a phantom error message.
Hope that helps. I'm annoyed myself. I wanna update but keep running my old backup since sync isnt an issue with the older gmail.
Slightly off topic, but task killers are completely worthless, especially on Froyo.
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Sent from my HTC Supersonic using Tapatalk Pro.
I believe the error message is invalid as well. But it keeps the phone from sleeping because it keeps trying to sync. The only fix is to enable it, sync, then disable the contacts from syncing. Has anybody been able to find out any information as to what is going on with it? I was wondering if it is something that we can report as a bug to either htc or google.

Help! Stuck in constant email syncronise!

Hi all,
I noticed a few days ago my HD7's battery was lasting just a few hours after a full recharge. I have now found that the phone is constantly syncronising all the email accounts! (1 live, 1 exchange & 1 Imap)
All 3 accounts are greyed out in the email settings page, so I can't even remove them.
I don't want to do a factory reset as I'll lose all of my Txt messages
Anyone have any ideas...?
Cheers
JQ
Have you rebooted your phone? Also, not absolutely certain about saving text messages but, I believe Live will restore all settings and info after a hard reset. It did on mine when I was switching out HD7s. Just make sure Live sync has run.
Well hard reset will definitely not bring back smses.
As for the sync: for 99% it's some kind of currupted email data.
Maybe try to clean these email accounts. It must be something like that.
I've had similar issue but with looped Contacts sync. Device was endlessly counting synced contacts, I was forcing this to stop after reaching 20000......
The problem was gone once I cleaned my contacts and removed corrupted data. This problem appeared after I made first ActiveSync from my WM6.5 device.
Now it's fine. WLive syncs hotmail emails, calendar and contacts.
Hope this helps......
Hmmmm not sure I can clean out my emails...
The live account has no emails in there, and my Exchange account has over 11,000 so don't want to mess with that!
I've tried disconecting from the internet (airplane mode etc) to see if the sync ever times out but it never does.
Q
jamesquintin said:
The live account has no emails in there, and my Exchange account has over 11,000 so don't want to mess with that!
Click to expand...
Click to collapse
Do you try to sync all that 11,000 emails to your phone? Or just a few days worth of it?
Only the last 7 days worth.
I've changed the passwords on all my email accounts, thinking it might stop as it cant access it, but no joy...
Wierdly the Hotmail mail icon on the start screen has dissapeared and is gone from the apps list (ie I can't go into my hotmail email list)...
Q
Hard to say. It may be a problem started with 11000 emails but I am not sure.
But I'm sure there are some things which cause sync corruption and in this case
only hard reset helps. I think 11000 emails is sick for a device.
it started when my live account didn't update with new emails.
Now the live account is in the email list (under settings) but has completly gone from the rest of the phone! Like if I try and forward a picture via messaging, the hotmail account is not listed, when the exchange and Imap accounts are...
Hopefully the next update will be here within a week or so, and that may solve my problem...
Q
Same problem here, but with contacts. Live is constantly syncing. If you want to stop it, turn off wifi, turn off data and 3G in cellular settings and it will stop. Then go to settings for that account and write some bull**** in server adress. It will not be able to connect again.
I tried to clean all contacts from my live account, then sync with phone (which removes contacts from phone). Then i imported the contacts again to live and synced again. sync loop was back...
Any advices? This is common problem with all WP7 phones. Lot of people have this problem. I also dont want to hard reset. I am using different live account, which syncs just fine.
chumaj001 said:
Same problem here, but with contacts. Live is constantly syncing. If you want to stop it, turn off wifi, turn off data and 3G in cellular settings and it will stop. Then go to settings for that account and write some bull**** in server adress. It will not be able to connect again.
I tried to clean all contacts from my live account, then sync with phone (which removes contacts from phone). Then i imported the contacts again to live and synced again. sync loop was back...
Any advices? This is common problem with all WP7 phones. Lot of people have this problem. I also dont want to hard reset. I am using different live account, which syncs just fine.
Click to expand...
Click to collapse
I don't think you can deal with it without hard reset.
I had this contacts loop and it was caused by corrupted and doubled contacts in Hotmail, plus the number of it - it was 1400.
After I sorted this - cleaned, removed empty ones and unnecessary, everything works perfect. So the deal is to clean corrupted data.
problem is that the email accounts never time out, even if there is no data connection, therefore I can't change passwords or anything...
Try to use airplane mode. It should disconnect everything.
yup tried that, no joy
i started using a samsung omnia 7 this weekend, and had the same problem with stuck e-mails. a soft reset while in flight mode did the trick for me. i could then delete all the accounts that were stuck.

Strange Email sync issue with multiple accouts using Samsung Omnia Win7 phone - HELP

Hi,
this is a strange question and a bizzare event thats occuring but i am hoping someone will be able to clear this up for me.
Basically i have had troubles with battery life on my windows 7 phone, its a samsung omnia on the orange network in the uk. This has ONLY been an issue since i upgraded to the Mango update last wednesday.
What i am finding is that my emails are syncing every 30mins or so despite being set to manual update only. I added 3 email accounts to my phone each via the windows live account addition option, i set them to each manually update only and only sync email not contacts/meetings etc... the mad thing is the main acount that is used under my people contact and the main hotmail/live account that is in use with the phone itself seems to stick at only updating when i tell it to sync (i have to click the refresh style sync button within the email screen) however the other two accounts after about 12hours start to go haywire and whilst they start out by syncing manual as soon as i have synced them manually once, after this they just update whenever they want too (every 30mins it appears)... i have tried a reset of the phone and starting from scratch but again eventually this flaw just keeps occuring! over and over, no matter how many resets i do
Its a real pain to be honest, when i first updated to mango i did link all the accounts together as there is an option to band all your accounts into the single hotmail livetile on the homescreen, i changed this option and decided against it, trouble is i cant remember if this issue happened then, im still pretty sure it did, its almost like the other two accounts have a mind of their own, is there any explanation as to what this could possible be?
I have tried to a rollback of my current firmware but it ended up bricking my phone so now it has gone in for a repair under warrenty to samsung, maybe it could have been a dodgy install of mango from day one? as my friend updated and he has the same phone yet hasnt experienced this email flaw, but then again he only has two accounts on his phone
Could it be the manual option no longer works in mango update?
many thanks for reading and hope someone can help, many thanks

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