Related
i just noticed the corner near the home button has a tiny bend that starts seperated from the layer beneath it....it looks like an old screen protector got a little bend in the corner but that is the surface of the phone!!! is there anyway to replace it or i cant do anything just waiting for it to come off?
it is ridiculous how an expensive phone like touch pro uses such low quality plastic that can actually get bend and i feel really helpless now =(
Yeah, mine is doing that too. Except it's on the "back" button side. It doesn't really affect anything. I'm just worried that if something gets caught on it, it might peel back further.
Nothing can make this phone suck though! It rules!!!
Yeah, unfortunately the TP/Diamond are suffering from some manufacturing defects, probably because it's a "new" design style for HTC. My TP has a touchscreen defect that conveniently showed up after the two-week return/exchange period.
Protective case, learn to love it.
Do you guys think they would be willing to replace a new case if i pay them?
My device shows the same behavior since this morning. Its about 1mm, so nothing to worry about and it seems to stick pretty well on the rest, thinking about rasping the edge off a bit to make it smoother
Is this getting worse on yours? Last post is 3 weeks ago .......
Any chance someone would post a picture of this? I'm thinking about the Fuze, but I can't stomach another HTC phone full of hardware flaws.
season007 said:
Do you guys think they would be willing to replace a new case if i pay them?
Click to expand...
Click to collapse
If it's really a defect, they should replace it without you paying them.
Considering that ATT offers a 1 year manufacture warranty. I can't see why you wouldn't be able to return the phone and get a replacement. It is obviously a problem with the design of the phone.
It wouldn't hurt to try and go to an ATT store and see if you can get a new FUZE!!!
Well, as we all know, HTC always claims that they don't know anything about the problems we address to them.
When I first complained to their support that I am having GPS lag, they told me I was the only one in the whole world suffering that problem, so it must be related to the software I installed.
Luckily they can not deny hardware problem so easily, as long as it is clear that there wher enot caused by misuse.
I don't have this particular problam, yet, but as I am already on my thrid TP (the first two had a defect hardware keyboard and black paint falling off), I would like to get some photo evidence of the users here, who unfortunately have the button part coming off.
That way we can show to HTC that more users have that problem, before we send back our devices, and maybe negotiate a direct replace, instead of rapair procedure, which takes up to 2 weeks.
season007 said:
i just noticed the corner near the home button has a tiny bend that starts seperated from the layer beneath it....it looks like an old screen protector got a little bend in the corner but that is the surface of the phone!!! is there anyway to replace it or i cant do anything just waiting for it to come off?
it is ridiculous how an expensive phone like touch pro uses such low quality plastic that can actually get bend and i feel really helpless now =(
Click to expand...
Click to collapse
My AT&T Fuze started doing the same thing after just two months. However, the bent plastic corner of the clear laminate was RAZOR sharp. My wife went to answer the phone and it resulted in a very serious slash to her cheek. This defect resulted in a very serious cut to her face!!
What is even more disappointing is that AT&T said that warranty does not cover this issue and said that the only way I was getting a replacement was if I paid the $125 deductible from the [email protected]*t insurance they scammed me on. I would have thought for $5/mo. I was completely covered.
The AT&T customer care rep was rude and not willing to help. A request to speak to his manager didn't get me far either. Even after I threatened to switch all 30 phones at my company back to Verizon Wireless they didn't seem to care.
At last I called HTC America directly this morning, explained my issue and they turned me over to a product specialist who told me that they know of no such issue. Despite my insistence they refused to replace the phone. Therefore, I WILL cancel all 30 lines my company has with AT&T and go back to Verizon...I hear the Samsung Omnia is not a bad smartphone!!
Hello everybody,
I want to tell you what happened to my Touch Pro this evening:
On the display (also if the device is off) appeared a small rectangle in the center (about 2x3 cm) made from bubbles. Well, not bubbles, I’m quite sure that are liquid crystal. If I put pressure with the finger the “bubbles” move and follow the pressure also out form the edge of this small rectangle)
As I can reach a decent camera I’ll post some photos of this rectangle.
The strange thing is that the device didn’t fall in ground, didn’t have temperature range; nothing hit it and so on. It was in my pocket well safe!!
If display is on the problem is quite invisible, if display is "black" or off... ....Grrrr!!!
Now, my questions:
1) Warranty is also for display?
2) How warranty works in Italy? Where should I ship the item? Which times?
3) If I have ship the device, sould I load the original rom & radio? Where can I find the rom?
Certainly, first thing I’m going to do Monday morning Is to call Italy HTC’s support number…
Thanks a regards,
Andrea
The "oil spot" problem isn't a broken display. It's the touch sensitive layer, which has been subject to too much pressure (carrying it in your pants pocket, etc). This has been happening on a bunch of Touch Pros and Diamonds. You should still be able to use it just fine, but touch sensitivity may get worse over time.
HTC may or may not be willing to replace it for you (and if so, they may or may not charge some kind of fee). Although it's just a hardware change, you should probably recover stock SoftSPL for warranty.
I have the "oil patch" problem with my Touch Pro. Unfortunately when I first noticed, HTC would not fix it for me, so I still have the oil patch on my screen, although everything still works fine so far. If it gets worse, I plan on buying a replacement LCD/touchscreen and replacing it myself:
http://mobile.brando.com.hk/prod_detail.php?prod_id=03799
I've noticed this problem on quite a few of the original touch / elf / 6900 phones, including my old personal phone which I used in this condition for many many months without every having any actual issues. It is strange but like you said: pretty much not noticeable when on and probably just best left alone unless it really bothers you.
I have the same spot but it is not causing any problems that I noticed but there is many who have this spot in the diamond forum.
today i also noticed this on my touch pro..i sort of fell asleep on it and i think i might have messed it up
i can see that oil spot that you mention but only if i tilt the phone at a certain angle and only if the screen is off.When the display is on i can see everything properly
The problem:
Touch function is messed up badly..i tested in notes application and sometimes when i press at a point X the dot appears somewhere else on the screen...Internet browsing is a pain in the ass like this...
i also noticed one thing..i took the stylus out, put the phone next to my ear and i tapped at the area outside the oil mark. I get the normal soft sound and pressure feeling as it should be.. When i do the same at the oil spot its rather hard feeling and sound..
i will contact HTC on monday and see what they say about it..
otherwise i will get a replacement for 159euros (inc installation) from pdatech...
Happened to my Fuze...
Happened to me too 60 days into owning it. I carry all my phones in my pocket, but have never had this problem. I brought it into the at&t store that I got it at and they never saw it either (it is only a few months old for them and have not had any complanints yet). They were going to replace it for me but were sold out. They had me call the warranty department and they replaced it with a refurbished unit (although all of their refurbished units are brand new as of this point because the phone is so new for at&t).
If you got your phone through at&t call warranty support and they will swap it out if the unit is under warranty (which being 2 months old at this point it will be).
This happened to my Fuze as well. I tried to call AT&T support and visit a corp store but they ruled it as physical damage, thus voiding my warranty. Apparently the "crystals" under the display are cracked/damaged, causing the rectangle. Who knows.
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
Add me to the list too.. I am going to try to get mine replaced through Sprint if it gets bad. I hope they know this is an issue/defect and not something like water damage
ez345 said:
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
Click to expand...
Click to collapse
I believe this is a design/quality issue. I posted about this same problem here some weeks back. HTC will not repair under warranty, paid in total 77 pounds to get this fix from them. I believe they are aware this is a problem because in the warranty book, screens are not covered even when its not your fault. They call it Newton ring .
Funny thing that a lot of people started noticing this issue very recently: as if a cheap component came to the end of its life cycle.. propably in my head only..
Anyway: I noticed this on my TP a few days ago and I'm going to drop my phone to the local service. It's the second time in just over 4 months.. crappy build quality really
also: Diamond users have had the same issue: http://forum.xda-developers.com/showthread.php?t=439410
Local HTC service got back to me: they're insisting that it's a 'mechanical fault, not covered by the manufacturers warranty'. Then it gets better: the estimated repair cost is 275 euros (that's roughly 355 USD) for the replacement of the display and front cover.
Naturally I'm going to challenge this as the oily patch appeared over night when the phone was sitting on a table.
not that im questioning what happened but personally i find it difficult to imagine how it can get the oil spot just by sitting on the table :S
normally you would expect this after exserting enough force on the screen. Personally that was my case. I sort of fell asleep on the phone and might have hit it on the metal edges of the bed..anyway i got mine replaced from pdatech.nl for ~170euros including installation costs..
Well if I had to venture a guess, I'd say that the 2h navigation on the night before took its toll on the display and during the night it just spread out and became visible..
how dodgy. I have been getting this problem, but funnily enough I thought it was due to air pressure, because it happened to mine when i was on the plane.
anyway i was just coming home from someplace real hot (40C), and it kept giving me the screen alignment problem for a few weeks, kept thinking i was pressing the top right corner of the screen regardless where I pressed. However, found that putting slight pressure on the screen for a few hours (i.e. a weight) fixed the screen alignment problem temporarily (for a few hours).
Anyway, just came back on the plane from someplace real cold (-10C), now the problem has ceased.
???? air pressure? or temperature variation?
I don't have the screen oil spot problem you guys have however.
Here's to it lasting a little while longer...
I asked for a more detailed report of the fault and the service just said that 'It's a fault defined as OOW (Out Of Warranty) by the manufacturer' and that there's nothing they can do but charge me for the repair. Note: they're not even putting the blame on me saying 'abuse/misuse'!
Now I'm going to go to the seller (expansys) and hope that they have some interest in keeping customers happy (and maybe have more business with them in the future!) and make things right (=fix my phone or replace it).
Wow, and I thought I was the only one. I've noticed the same oily stain after falling asleep on the phone. I've had it for a month now, and I've gotten used to it. It does not seem to affect the sensitivity or the accuracy on the touch screen. At least not in my case.
Does anyone have any experience replacing the touch screen by themselves? Is it a complicated operation? I would greatly appreciate a 10-step-guide on how to replace the screen, if it's going to be an issue over time.
disassembly guide
check out the wiki of xda click on service manuals and look for raphael. its on page 19 of the PDF
I noticed this issue on my Touch Pro today morning! I used my phone last evening and everything was fine. Now the touch screen doesn`t work at all. Great.
Same issue
I have also been victim of the oily patch.
I have had the Sprint Touch Pro since November and it just happened within the past 2 weeks.
Maybe this is due to not putting the screen protector on the phone.
I'm going to try visiting the Sprint Repair Center to replace it and then put the InvisibleShield Screen Protector on it.
In regards to the overheating defect causing the newton ring please scroll to the second post on this page
Regarding the newton ring touch screen issue
http://forum.ppcgeeks.com/showthread.php?p=916793#post916793
I'd post it in the TP or Diamond forums, but I know its happened to older models as well.
for those of you that don't want to jump forums here's the posting:
Scroll down to the bold area if you already read the top.
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http://forum.ppcgeeks.com/showpost.p...&postcount=338
http://forum.ppcgeeks.com/showpost.p...&postcount=339
http://forum.ppcgeeks.com/showthread.php?t=49405
http://forum.ppcgeeks.com/showthread.php?t=66509
http://forum.ppcgeeks.com/showthread...mond+has+worms
Like many of you I also got hit with the newton ring on the screen of my AT&T branded HTC Touch Pro.
HTC said that it was caused by a pressure point and the screen was not flat, not a defect, thus causing the touch function to stop working. Thus, HTC said that I would have to pay $202.50 or .60, to have it repaired.
And after repairing, since we all know what the real problem is, they give you 90 days repair warranty, but since they originally said it was my fault, if it happens again, I'm screwed, yet again!
Obviously, we all know that we baby our phones and would never exact our phone's screens to any amounts of pressure past the screens limit.
And we all know that these phones have a tendency to overheat when used for prolonged periods of time - when used as a GPS in your car and charging simultaneously.
Are we not supposed to use our phones for GPS when it comes with the GPS Antennae installed?
Is it really the consumers fault when I'm sure hundreds of people have experienced the same ugly newton ring rainbow rectangle or circle on their nice new Touch Pro or Diamond screen?
It's outrageous how much these pretty devices cost just to have the screen first get an ugly rainbow rectangle, and then it causes the touch function to die. What if you happen to have the Diamond, and are out alone somewhere, and because of the newton ring, your touch function dies, and you need to call 911 because you need help?! What are you going to do?!? You don't have a slide-out keyboard as a backup!
And what about everyone that's going to buy the Touch Pro 2 and Diamond 2, and everyone that has older HTC models with this same problem? Doesn't it outrage you that this problem still exists, and instead of owning up and creating a better touchscreen that could deal with the overheating, HTC would rather just have us pay them over and over?! Maybe this is how they'll get the funding to make a better screen.......
Here's a bunch of different forums with threads about the same problem to document that tons of people are also having to deal with it; some say HTC repaired under warranty, some say they had to call HTC a bunch of times and complain to get it repaired under warranty, or there's those like me who haven't yet tried calling back because we don't know what to say to get them to repair under warranty and not user abuse:
http://forum.xda-developers.com/showthread.php?t=439410
http://forum.xda-developers.com/showthread.php?t=502271
http://www.sprintusers.com/forum/sho...d.php?t=185986
http://forum.xda-developers.com/show...hlight=rainbow
http://forum.xda-developers.com/show...ight=rectangle -- person sent in their phone and received the same response
http://forum.xda-developers.com/show...ight=rectangle
http://forum.xda-developers.com/showthread.php?t=432559
http://forum.xda-developers.com/showthread.php?t=428262
http://forum.xda-developers.com/show...ight=rectangle
http://forum.xda-developers.com/show...hlight=rainbow
http://forum.xda-developers.com/show...ht=spot+screen
http://forum.xda-developers.com/showthread.php?t=475294
http://forum.xda-developers.com/show...hlight=rainbow the second occurance for this person
they said my screen wasn't flat, maybe they did that themselves?--->
http://www.modaco.com/content/smartp...ntre-problems/
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Ok so can you at least tell me what I need to say to HTC to get it repaired under the warranty? Or am I pretty much cluster-F-ed since they said the screen wasn't flat, which doesn't make any sense whatsoever since I know how much pressure to apply to the screen - BASICALLY NO PRESSURE!
any advice since my phone is currently in Indianapolis at HTC and I only have 9 days left to respond before they charge the $35 and send it back
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ok so HTC originally told me that the screen wasn't flat because it had a pressure point.. well either they did that themselves or, DUH, heat causes things to warp, and I know this whole problem was because the phone was constantly overheating!
Now I just need to know what to say over the phone to have them own up to their damn overheating issue and fix the thing for free!
http://forum.ppcgeeks.com/showthread.php?t=41724&page=51 his phone overheats
http://forum.ppcgeeks.com/showpost.php?p=575259&postcount=540
and yes mine gets too hot to hold or touch for that matter when its charging and 1. the screen is on. 2. the screen is on and i'm using gps. 3. the screen is on during a call. 4. the screen is on during a speakerphone call.
so how the heck am I supposed to use the phone while its charging during a call? It gets too hot! The back where the battery resides reaches almost to the point of a burning temperature it feels only a hairline away from burning my hand!
the proof of the Touch Pro's overheating:
http://forums.whirlpool.net.au/forum-replies-archive.cfm/1076262.html basically my problem
http://forums.verizon.com/vrzn/board/message?board.id=Smartphone&thread.id=1390 read the last post
http://forums.crackberry.com/f21/htc-touch-pro-93498/ its mixed around in posts
http://www.sprintusers.com/forum/archive/index.php/t-179994.html
http://forum.ppcgeeks.com/showthread.php?t=47032
http://forum.ppcgeeks.com/showthread.php?t=56431 DIAMOND AND TP
http://www.engadget.com/2009/02/27/n...s-of-overheat/ scroll to Yankees368 post:
"then why the hell does by HTC Touch Pro (CDMA, Sprint) not get recalled. This thing could cook an egg, and actually stops charging while making a call, as it over heats."
http://www.engadget.com/2009/02/27/...battery?icid=sphere_blogsmith_inpage_engadget SCROLL DOWN TO SCRAPMAKER'S POST:
"My HTC Pro on Sprint easily got to 127F all the time. More than 30 people complained about it too. I guess HTC just doesn't give a damn... It got too hot to hold on regular phone calls. After an hour-long phone call, the battery would be nearly drained, even while plugged into the charger. Radio portion of phone would register 116-127F. I swear I thought the plastic would warp after time. I also thought maybe my phone was defective, so I went through 6 of them until I gave up and went back to my original Touch.My HTC Pro on Sprint easily got to 127F all the time. More than 30 people complained about it too. I guess HTC just doesn't give a damn... It got too hot to hold on regular phone calls. After an hour-long phone call, the battery would be nearly drained, even while plugged into the charger. Radio portion of phone would register 116-127F. I swear I thought the plastic would warp after time. I also thought maybe my phone was defective, so I went through 6 of them until I gave up and went back to my original Touch."
http://forum.ppcgeeks.com/showpost.php?p=750539&postcount=46 quoted here:
"I had this issue last week and though the phone was messed up. When I saw this, I laughed so hard my coworkers thought I was crazy. LOL
I went into a Sprint repair store on the weekend and the representative there informed me that while I'm surfing the internet I shouldn't have the charger plugged in. I noticed that while I'm using the phone as a GPS or just talking on the phone while it's on the charger it heats up. WTF... you can't use and charge your phone at the same time? What a Crock... LOL"
REALLY? WE CAN'T CHARGE AND USE THE PHONE AT THE SAME TIME? IS THAT SO? HMMM..MY POINT EXACTLY.
http://forum.ppcgeeks.com/showpost.php?p=753675&postcount=60 ouch! i know what he means!
Overheating Diamonds (dont know if they are with or without the heatsync, depends on each person's phone)--
http://www.mobiletoday.co.uk/news.aspx?id=39434&fid=150
http://forums.intomobile.com/htc/79159-htc-touch-diamond-overheated-help-please.html
http://www.sprintusers.com/forum/archive/index.php/t-179994.html
SHADOW-
http://www.htcwiki.com/thread/1152436/Shadow+overheating?t=anon
bump because of edit.
ok well today's Monday aka the day I call HTC and attempt to plead my case! Can't believe almost 200 views of the thread and none of you gave any input. Hopefully none of you run into the same problem I'm having!
(keep in mind there was some liquid that snuck under the right side of the screen, BUT MAYBE IT'S BECAUSE THE HEAT MELTED THE SEAL that protects the screen from getting things like rain underneath it).
Ok I called and got this answer:
Pressure point in the middle of the screen caused the rectangle, the liquid on the right side of the screen voids the warranty anyway, we have no way to determine which event happened first.
The tech says that it was clearly caused by a pressure point and was not a battery issue (apparently she did or didn't bring up the overheating battery BEFORE i even mentioned when I called them today, I doubt she did).
Ok so your battery overheats, well I suggest you get a new battery when you get your phone back. (because it's definintely not defective and definitely wouldn't be the reason that 1. the phone warped from the extreme overheating causing the said "pressure point." 2. the overheating may have melted whatever seal that protects the lcd from outside factors like RAIN, thus allowing some liquid to enter the screen)
Many customers read blogs, BUT IT DOESN'T MATTER WHAT THE BLOGS SAY because we work on a case by case basis.
Thanks I'm going to have to call you back.
----------------------------------------------------
Oh hell no.
omg my touch also overheats, thanks for informing
Sorry not very constructive post I know but, .....yet another example of p*ss poor HTC manufacturing.
I'm glad I returned my Diamond to the ebay seller I bought it from here in the UK under the "Sales Of Goods Act". At least here in the UK we have proper laws protecting us against this sort of thing, in America your f*cked.
edit:
(decided to be a little more constructive)
OK here you go for you UK people (at least I can give you an idea). Sales of Goods Act says that a product must be of "merchantable quality" and it must be "fit for purpose". This issue you guys describes falls under both of these.
1 - Merchantable quality: The device must be of sufficient quality for the price i.e. Cars/motorbikes for example are covered under this for 6 six years - ignore warranty, these are pretty much irrelevant when you compare it to the sales of goods act. The same goes for your phone. Now, its unreasonable to expect a phone to last 6 years however, as many people buy phones on an 18month contract its perfectly acceptable to expect the device to last 18 months. IF IT FAILS IN THIS TIME THROUGH A HARDWARE FAULT AND HAS NOT BEEN MISTREATED, you can return it and ask them to repair it at no cost to yourself. If they don't, take them to small claims court. YOU MUST ask them first though.
2 - Fit for purpose: The phone has a GPS and can be charged whilst on. The device is designed to be used as a navigation tool. If you cannot charge the phone AND use the GPS (i.e. car charger/navigation) then it is NOT FIT FOR THE PURPOSE it was designed for. Note, ANY function the phone can perform and was designed to do, no matter how minor, is covered by this act. You have every right to return the phone for a refund if its unable to perform its designed for functions.
Link regarding Sales of Goods Act
Salient points:
• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).<<<=== GPS/Overheating issues
• Aspects of quality include fitness for purpose, freedom from minor defects (this would include your GPS/Charging issue), appearance and finish, durability (you must be able to put the phone to your ear without fear of bending the screen) and safety.
I have used the Sales Of Goods act many times and will continue to. Some examples, I returned my Tdiamond to its ebay seller as it wouldn't play music without skipping. I had an argument with my Aprilia dealer regarding my bike (check sig). They insisted it was out of warranty and they wouldn't repair a fault - I then forced the SHOP to repair it under Sales of Goods.
I urge all UK purchases to look up these rules for yourself and look into this. You ARE covered. Return it to the reseller and give them a chance to resolve. Make manufacturers of sh*tty equipment learn that we will not tolerate it.
Monty I couldn't agree with you more about using the Sale of Goods Act. The attempt at 'distancing' themselves from the products they sell, as well as the arrogance inflicted on consumers, by too many retailers, is appalling.
Still the Depression that's coming is going to sort them out in spades, that's for sure, and the Customer will be returned to their proper place in the hierarchy - the top.
You didn't seriously buy a second Aprilia did you? I do love their designs, but after sorting out a lot of problems with my friends Futura (could have been the best touring bike ever that, if not spoiled by chronically underspec wiring, lack of earthing, stuff like that), I wouldn't touch one with a barge pole.
These days I'm sort of superglued to a Honda Hornet 900 (and a little P'd off that Mr Honda has stopped making it) - the 919 as it is known in the States. Possibly the best allround bike I've ever owned. I'd cheerfully jump on that bike and go anywhere, and know it would get me there and also get me back. Also have an amazing V twin as well - a Honda Bros 650 (Hawk in the States), and a PoS BMW (I'll never buy one of them again).
Happy biking mate.
Ribbit said:
...
Still the Depression that's coming is going to sort them out in spades, that's for sure, and the Customer will be returned to their proper place in the hierarchy - the top.....
Click to expand...
Click to collapse
Indeed... now is the Darwin time for shops and business.... adapt or collapse.
Maybe this is the time companies like HTC who produce "luxury" items that are poorly made will start suffering and well, either adapt or die.
(and yes I did and it has actually been pretty good even though i'm doing 100miles a day!)
My girlfriend has sent her phone back to Vodafone twice now due to overheating.
It gets progressivly worse each time until the phone gets stuck on the "HTC" white screen.
The problem there is that we send it back, They flash it and they send it back as "Working"
If it happens this time I'm going to demand a new phone because I've had enough!
My BlackStone/Touch HD
Have also a newton Ring... But you can´t see it a lot of times.. But sometimes on really strong sun you can see it when you are looking from another angle
Hi
I had a small scratch on my screen and i wanted to see if the warranty will fix it for free, i dont know how i got it, because i'm always careful with my phone,
the plan now is to get my phone to the stock ROM and S-on it,
my questions is, will they fix it for free, or i have to pay for it, because if i will pay for i dont want to flash the stock rom again!
Thanks
I would suggest that you contact the company who supplied you phone first to see if they will cover it, then try calling HTC to see if they will.
If, by some miracle, they agree to cover it then you can look at setting it back to stock and S-ON - but nobody here will be able to tell you for certain if this damage is covered under warranty (although I doubt it very much).
They might do actually, lot's of my friends got phone replacements before even with more silly circumstances, so I would give it a go. But have a read on your provider website and their return/warranty policy first!
Sorry to be pestimistic, but I don't think screen scratches are covered under warranty
Use a screen protector...
-----------------------------
From my HTC Desire S
I got to handed to ASUS they have performed a Brilliant tactical move on Android fans
ASUS: "We've locked your boot loader, but don't worry we have you covered. We got a tool to unlock it. Just sign away your warranty and its yours".
Legally its air tight. You the end user are completely free to use or ignore it. Your not forced to use it. So if you take the bait, your fault for being caught as a sucker!
Its brilliant in that Asus (and for that matter all Android device manufacturs) knows Android users are all but told you should tinker with your device. We open, we are not that walled garden of Apple. With our Android device your free. They know a good chunk of the Android fans are going to install custom roms, that they really can't help themselves.
Samsung and the other vendors have to use a little judgement and desecration when they get a bricked the device and will likely error in favour of the customer - unless perhaps its really blatant. ASUS tool allows them to link your serial number to the fact you have voided your warranty - no desecration required. Even if its really a hardware issue, your SOL.
Coming Clean: I know this, because I'm that sucker, I took the bait and they reeled me in... hook ... line ... sinker
I'm an android user. Of course I install custom ROMs - duh - I'm an Android user am I not suppose to do that? You don't see no forbidden fruit, with a bite taken out, on my devices.
My own fault sure, no one put a gun to my head to give up my warranty. I unlocked my device with the tool and I voluntarily signed away my warranty Several weeks later I booted to recover and that action bricked my phone (can only get to the boot flash screen, can't connect to PC, can't get to recover, can't load). ASUS confirmed the motherboard is defective and would be replaced under-warranty except that sorry sir you voided your warranty earlier on so even though it's us we won't cover you.
ASUS: "Unfortunately, we are not able to escalate this case. Because once the unit SN punch in, the system automatically pop up no longer under warranty. please kindly understand our policy and procedure here. If you not willing to pay for repair, we will ship back to you unrepaired. unfortunately, there is no concession for this case. Sorry about that."
For an amusing read, see the sanitized email text:
http://pastebin.com/UanRXVvj
I'm tired of vendors locking down the system. I grew up with PCs that weren't locked down, and I don't accept switching the model now.
Class action lawsuit in the making...
HTC and Motorola do also. There's an easy solution. Vote with your wallet and avoid products from manufacturers whose principles you don't agree with. Complaining after the fact does little good and they already have your money. It was quite the scandal when it was discovered that Asus locked the bootloader on the Prime. After much flaming Asus came out with the policy that's currently in place. Some seem not to care and others feel the way you do. As they say, "it is what it is."
And that is why I got a 3rd party warranty. So I can do whatever I want. Sure with the cost of the tablet I would want to be covered, but if I mess it up or it goes bad I got protection and it cost me under $100 to be fully covered for tech issues or mishaps and breaks.. Square trade..
Thing that bugs me is why asus cancels the whole warranty.
Visible defects happening after use ie; buttons falling out, screen popping up, broken ports etc. also are not covered.
Does unlocking cause a physical defect...no.
I could see reducing what is covered or applying a flat repair charge, yet just dumping the whole warranty seems a little crooked to me.
BarryH_GEG said:
HTC and Motorola do also. There's an easy solution. Vote with your wallet and avoid products from manufacturers whose principles you don't agree with. Complaining after the fact does little good and they already have your money. It was quite the scandal when it was discovered that Asus locked the bootloader on the Prime. After much flaming Asus came out with the policy that's currently in place. Some seem not to care and others feel the way you do. As they say, "it is what it is."
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Perhaps... What options?
Too focused on the form factor (clamshell and rave specs) that I didn't pick up on some other more important details. Suppose I could have returned once I realized the policy but I was already attached to it. So I rolled the dice and lost. My bad for rolling the dice, I'm a weak pathetic human. I'm not yet a Richard Stallman - one who only runs on completely open hardware and ancient. I do however now appreciate his wisdom more - of course one could argue he hasn't been successful in getting vendors to change.
However, complaining does raise awareness and acts as a cathartic for the afflicted. As far as I can see most vendors lock their boot loaders so you usually have to jump through some hoops to get around it. To my knowledge none except Asus such a tool - effectively automated the "void" warranty process - its genius really. They don't even need to see the text on your screen to tell your warranty is gone - the second you use their tool - its gone. No management discretionary options left. I can honestly say I have never been so horribly treated. Usually folks are some degree of reasonable. Maybe I've just been lucky till now.
Out of curiosity which manufactures don't lock their devices? Eventually I'll be looking for an LTE phone to replace my ageing Samsung Galaxy S1. I'm not sure if I'll pick up another tablet - the whole thing has left a bad taste in my mouth. Won't be touching ASUS components ever again.
wctaylor79 said:
And that is why I got a 3rd party warranty. So I can do whatever I want. Sure with the cost of the tablet I would want to be covered, but if I mess it up or it goes bad I got protection and it cost me under $100 to be fully covered for tech issues or mishaps and breaks.. Square trade..
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3rd party as in via BestBuy or Futureshop or some such? Wouldn't they raise an eye at seeing the "your device is unlocked" text on the screen? Or are they really that generous? Something to think about next time. thanks.
I got the TF200 and fell for the trap too. I was so frustrated with the performance of my prime, that I finally took the leap and unlocked it to load custom roms. Then a few weeks later, the display or the connection to the display took a crap and I had to send in the device fully expecting that I had to pay for the repairs. For some reason Asus took pity on me and actually fixed the device, no charge. I was pleasantly surprised. Too bad, they are not doing that anymore. Up until that point I was ready to give up on ASUS, but for that very act alone, I decided to stay with them and purchased the TF700. I did learn my lesson and I will not unlock my device until my warranty runs out.
so YOU bricked your device and you think asus should pay to fix it?
cbmech said:
I did learn my lesson and I will not unlock my device until my warranty runs out.
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You got the idea. It's called a "contract" and two parties agree to certain terms and conditions therein. Want warranty coverage? Abide by the terms and conditions of the warranty. Want something outside the terms and conditions of the warranty, and loss of warranty is the price. Not so difficult to understand. ASUS made it clear - unlock as you wish, but do so at your own peril, regardless of what other part of the product might fail. Since this was published before the fact, the unlocker has clearly agreed to such terms.
Kinda interesting how many threads here provide details of gaming the return policies of various retailers, yet when ASUS makes a very clear statement that a given action will void the warranty, some folks think that they are stepping over the line.
Amazing to see how some folks react when they learn, first hand, that there is no such thing as a free lunch.
The main problem here is that the unlock tool does not unlock your device, it only allows flashing unsigned kernels and keeps the bootloader locked. If they told you your individual SBK (Secure Boot Key), you could probably recover from this situation easily with nvflash.
red0ck33g said:
Several weeks later I booted to recover and that action bricked my phone (can only get to the boot flash screen, can't connect to PC, can't get to recover, can't load).
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While I do feel for you, this is not even a case of "some piece of hardware failed and I was denied warranty coverage since I was unlocked" - from what you've explained above, this whole problem was brought on by an action that *you* initiated. If your device was never unlocked, you would have never been in this situation.
This is the exact reason why Asus doesn't provide warranty coverage for unlocked devices. Why should they have to pay for your mistake? I'm guessing that you used one of those "reboot to recovery" apps, which have been known to cause this issue. Again, Asus shouldn't have to pay for your mistake.
If this were an obvious case of "my power button quit working" or something like that and they denied warranty coverage because you were unlocked, then you would have every right to be angry. But that is not the case (unless I am misunderstanding the quoted statement above) - this is not a hardware failure of any kind - it's a "lack-of-researching-before-acting" failure, which should *not* be covered by an Asus warranty.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
_that said:
The main problem here is that the unlock tool does not unlock your device, it only allows flashing unsigned kernels and keeps the bootloader locked. If they told you your individual SBK (Secure Boot Key), you could probably recover from this situation easily with nvflash.
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The OP is wrong. He entered into an agreement, unlocked the device, apparantly bricked it....his fault now he wants to blame Asus for enabling him to unlock it.....
My problem with the whole unlock scheme is that they allow users to unlock the device, only to later release an update that encrypted the bootloader denying users access AFTER they have voided their warranty and unlocked their device. Bad form Asus, Very bad form. I voided my warranty to only later be locked out of part of it, a part that I would very much like to have access to.
Just my $.02 worth.
Brad
Could I get you some vinegar so you can add that to the salt you're pouring on my wounds - ASUS Good, User stupid.
I'm just trying to lick my wounds (I guess self-inflicted), vent and move on.
Lesson learned. PC's you can install your own OS on and if you screw it up you can recover it yourself (though perhaps that too might change in the not to distant future - Progress I guess). Tablets/Smart phones - some of them - much easier to end up in a place where your SOL. I've bricked my Galaxy phone several times over the years and been able to recover via a few different approaches - its just software its not that hard to reset- been doing it since I was a lad.
For me it doesn't make sense if you unlock your device, it would cost you "all" of your warranty. Of course, if you brick it, it's your own fault, you can't blame Asus for it. But...if there's something wrong with the hardware (obvious a manufacturer fault) it is ridiculous that Asus would not repair it for free because you unlocked the device.
_that said:
The main problem here is that the unlock tool does not unlock your device, it only allows flashing unsigned kernels and keeps the bootloader locked. If they told you your individual SBK (Secure Boot Key), you could probably recover from this situation easily with nvflash.
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So why don't they provide us the key, so we have the option to recover if you brick your own device?
Man, some of you are awfully hyperbolic. It's made extremely clear before you choose to unlock your device that Asus' warranty will no longer apply, just like EVERY OTHER device. Apple, Motorola, HTC, LG, etc. If you unlock your device (through the manufacturer or not), you lose your warranty. Plain and simple. There's no "class-action lawsuit" here, and it's not Asus being consumer-unfriendly, or attempting to bone their customers.
Boes40 said:
For me it doesn't make sense if you unlock your device, it would cost you "all" of your warranty. Of course, if you brick it, it's your own fault, you can't blame Asus for it. But...if there's something wrong with the hardware (obvious a manufacturer fault) it is ridiculous that Asus would not repair it for free because you unlocked the device.
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So you overclock the CPU and then, one day, the tablet won't boot. Should Asus pay for shipping and labor to validate that it is, in fact, a hardware issue completely unrelated to whatever software you run outside of their purview?
_that said:
The main problem here is that the unlock tool does not unlock your device, it only allows flashing unsigned kernels and keeps the bootloader locked. If they told you your individual SBK (Secure Boot Key), you could probably recover from this situation easily with nvflash.
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This. Being able to half-unluck the post-.30 bootloaders is terribly frustrating. If we're being thrown to the wolves warranty-wise, we should have full control over our devices!
red0ck33g said:
3rd party as in via BestBuy or Futureshop or some such? Wouldn't they raise an eye at seeing the "your device is unlocked" text on the screen? Or are they really that generous? Something to think about next time. thanks.
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Squaretrade works no matter what. They cover the device locked or unlocked. Without a coupon you can get 2 year coverage for a $500 device with accidental damage and water damage coverage for around $100. The beauty is most times you can get a 30% off coupon floating in the forums. It covers anything. Google them. Check out reviews. For most part I see nothing but happy customers. I had it on my Prime. got the 700. Went to website and they couldn't transfer so they refunded the full amount. Gave me another coupon and I bought it for my 700 for cheaper than my original cost. IMO best deal around.
EDIT: If for whatever reason they can not fix your issue, like a brick or a shattered device they cut you a check for the device. Minus time of course. You can't wait two years throw it against a wall and get $500, but they compensate the fair market value of the device at time of service. Only reason I unlocked now was because I have this option. I have 3 kids. accidents happen. I baby my device and keep on me all day, but again, accidents can happen. Better safe then sorry. When it comes to getting the warranty you have 90 days from purchase froma retailer and 30 days if you bought on ebay.. Hope this helps you or someone that may not have known about this option.
sleepwalkers said:
So you overclock the CPU and then, one day, the tablet won't boot. Should Asus pay for shipping and labor to validate that it is, in fact, a hardware issue completely unrelated to whatever software you run outside of their purview?
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No :angel:
I just wonder, why it isn't possible to "log" what the unlocking tool of Asus is doing to redo that with another tool and undo it, when needed.