Attempting to Swap to the Bionic - Verizon Droid Charge

I've been having terrible issues with my charge, even on stock which include:
Dropping data connections (On 4g and 3g)
Corrupting SD cards
Random restarts
Slow transitions
Battery gets extremely hot
HDMI issues
GPS takes 10 minutes to lock on
Bluetooth issues
Recieveing text messages late
Etc
I'm going to call customer support tomorrow and attempt to get a droid bionic instead of a replacement droid charge. I'll keep everyone posted in case it works so you guys can hop over to the bionic without extending your contract or paying $700 for the next best phone.
UPDATE: Called and they said they'd send me one last charge and if this one is defective then they will be able to give me another brand device. Lets just hope they don't want to give me a thunderbolt instead of a bionic...

lol good luck

Don't see this happening. At most they might offer you a Revolution or Thunderbolt. But not the new flagship 4G phone.

This isn't going to happen. The only way Verizon will swap your phone out for another model is if there is a known, repeatable, widespread problem with the phone that can't be fixed with a near-term software update (ala the Facsinate). Or, you can go through a series of 4 or 5 refurbs, then another brand new Charge, and maintain the whole time you are having the same problems. At that point they realize you aren't going to give up, and they will offer you a comparable phone. Which would be the DX2, INC2, or maybe the Revolution.
The problems you are listing with your phone aren't common for most Charge owners. So, you'll have to take the "jerky customer" route to get something else.

yutzybrian said:
Don't see this happening. At most they might offer you a Revolution or Thunderbolt. But not the new flagship 4G phone.
Click to expand...
Click to collapse
That's what I thought when I called to get a replacement phone for my fascinate, but I got the flagship device at the time. That may be because they're both by samsung, but we'll just have to wait and see.

I wish you all the luck in the world, but as previously noted the problems you listed are not common problems (I haven't had any of them) so I would be shocked if you get VZ to give you the Bionic.
I was waiting for months on the Bionic to replace my Liberty ROM DroidX, but after researching it further I finally decided I would rather have the Charge than the Bionic.
~John

The Bionic has a nice chipset; the dual-core & 4g is nice but I'll pass on that phone. Motorola is known for having terrible cameras on their phones & their infamous locked bootloaders. Also, no Samoled+ is a deal breaker. NEXT.

Sleek69 said:
That's what I thought when I called to get a replacement phone for my fascinate, but I got the flagship device at the time. That may be because they're both by samsung, but we'll just have to wait and see.
Click to expand...
Click to collapse
Samsung for Samsung was the reason there. The Charge has nowhere near as big of a problem as the fascinate did.

I've had my sd wiped mysteriously twice now on my Charge. But i'm using my Fascinate sd, because vzw refused to give me the 32gb sd.
Sent from my MIUI Droid X

Sleek69 said:
That's what I thought when I called to get a replacement phone for my fascinate, but I got the flagship device at the time. That may be because they're both by samsung, but we'll just have to wait and see.
Click to expand...
Click to collapse
The reason you got the Charge for the Fascinate was that at the time, there was no known fix for the missed/dropped call problem, and the only update for it was still untested when they were doing the swaps. There was a period of 1-2 weeks where they were replacing Fascinates, and promptly stopped once ED05 was slated for OTA release.

Eris _2.1_2010 said:
I've had my sd wiped mysteriously twice now on my Charge. But i'm using my Fascinate sd, because vzw refused to give me the 32gb sd.
Sent from my MIUI Droid X
Click to expand...
Click to collapse
was the charge a replacement?

pice said:
lol good luck
Click to expand...
Click to collapse
This.
Have fun trying.
Posted via tapatalk from my Samsung Stealth.

Guys, it will all be fixed with the update for the charge. The charge is screaming fast for downloads compared to the Bionic. Bionic is mearly a droid x supped up!
Sent from my SCH-I510 using xda premium

markk7568 said:
Guys, it will all be fixed with the update for the charge. The charge is screaming fast for downloads compared to the Bionic. Bionic is mearly a droid x supped up!
Sent from my SCH-I510 using xda premium
Click to expand...
Click to collapse
Please explain to me why the Charge would be any faster than the Bionic for download speeds? I would really like to hear this. Also, how in the hell do you know this fallacy?

dougdascenzo said:
Please explain to me why the Charge would be any faster than the Bionic for download speeds? I would really like to hear this.
Click to expand...
Click to collapse
Download speeds wont have a noticeable difference but browsing the internet on a dual core PHONE will be faster, and its on the 4g network. Doesn't get any better
But I to have the same connection issue problems. They sent two replacements but I sent both back because they did the same ****. My original charge hasn't acted up but when it does I'm gonna tell them instead of sending a refurb of the charge send a refurb of the Bionic. I have had this issue since I bought the phone. Verizon does treat their loyal customers good I can tell you that.

I wish you all the luck. Iff it happens, let me know, because some days I want to throw my phone.
Sent from my Galaxy Tab running MIUI

jager420 said:
My original charge hasn't acted up but when it does I'm gonna tell them instead of sending a refurb of the charge send a refurb of the Bionic. I have had this issue since I bought the phone. Verizon does treat their loyal customers good I can tell you that.
Click to expand...
Click to collapse
I'm going to call Verizon and tell them to send me a refurb Galaxy Tab. And one of those touch-screen kiosks from their retail stores. And I'd like that "Can you hear me now" guy to show up for my daughter's birthday.
I'm a loyal customer.

Sleek69 said:
I've been having terrible issues with my charge, even on stock which include:
Dropping data connections (On 4g and 3g)
Corrupting SD cards
Random restarts
Slow transitions
Battery gets extremely hot
HDMI issues
GPS takes 10 minutes to lock on
Bluetooth issues
Recieveing text messages late
Etc
I'm going to call customer support tomorrow and attempt to get a droid bionic instead of a replacement droid charge. I'll keep everyone posted in case it works so you guys can hop over to the bionic without extending your contract or paying $700 for the next best phone.
Click to expand...
Click to collapse
I have the same problems, gps takes ridiculously long to lock up, I'm sure motorola radios handle gps way better!
Sent from my SCH-I510 using XDA App

scarygood536 said:
was the charge a replacement?
Click to expand...
Click to collapse
Yes it is my third one to be exact. First one had USB connection issues and the second one had random reboots. One I have now seems pretty solid so far.
Sent from my Droid Charge 4G running Gummy Charged 2.0

jager420 said:
Download speeds wont have a noticeable difference but browsing the internet on a dual core PHONE will be faster, and its on the 4g network. Doesn't get any better
But I to have the same connection issue problems. They sent two replacements but I sent both back because they did the same ****. My original charge hasn't acted up but when it does I'm gonna tell them instead of sending a refurb of the charge send a refurb of the Bionic. I have had this issue since I bought the phone. Verizon does treat their loyal customers good I can tell you that.
Click to expand...
Click to collapse
Right, but the guy I quoted is claiming the download speeds would be faster on the Charge than the Bionic.

Related

Thinking about a Thunderbolt...

Ok guys, I need some advice.
I have a Incredible and a Xoom and want 4G on my Xoom. but have the wifi one . I have been tethering via 3g and its slow. I was going to get a 4g hotspot but unlimited data on a TB seems better....
thoughts? suggestions?
you wont be able to legally tether ur thunderbolt to your Xoom. even if you use the built in hotspot feature, ur gonna have to pay extra, and there's a cap. i dont know the prices/cap off hand, but you can see them on verizon.com. if you use wifi-tether or something along those lines, verizon might catch wind and start charging ur account or terminate ur account and make u pay the ETF.
gujupmp88 said:
you wont be able to legally tether ur thunderbolt to your Xoom. even if you use the built in hotspot feature, ur gonna have to pay extra, and there's a cap. i dont know the prices/cap off hand, but you can see them on verizon.com. if you use wifi-tether or something along those lines, verizon might catch wind and start charging ur account or terminate ur account and make u pay the ETF.
Click to expand...
Click to collapse
i can get the tether apps no problems, and im not going to use crazy amounts of bandwidth, but i want it to be faster when I DO use it
I use the Wifi tether for my laptop and don't use copious amounts of bandwidth (under 5GB). I am convinced it would cost Verizon more money to make an issue out of it with me than it would to just let it go.
gujupmp88 said:
you wont be able to legally tether ur thunderbolt to your Xoom. even if you use the built in hotspot feature, ur gonna have to pay extra, and there's a cap. i dont know the prices/cap off hand, but you can see them on verizon.com. if you use wifi-tether or something along those lines, verizon might catch wind and start charging ur account or terminate ur account and make u pay the ETF.
Click to expand...
Click to collapse
I've never heard of this happening, so I don't think he needs to worry.
Stop thinking and just do it!
I gave up my droid incredible for the thunderbolt. My main concern was the jump in phone size. I'm glad I made the move, I love the thunderbolt. I got used to the size pretty quickly.
Your eventually goin to get a 4G device, either now or later. Get it now while its the same price for 3G and unlimited. Because the price will change. Tbolt!
magicriggs said:
Your eventually goin to get a 4G device, either now or later. Get it now while its the same price for 3G and unlimited. Because the price will change. Tbolt!
Click to expand...
Click to collapse
This is true. That being said, it wasn't the most compelling reason for me to get a TB. The most compelling reason was the promise of CM support on a more capable handset than my D1. The TB is definitely capable, and a workable daily driver of CM is now available from slayher. Life is good.
Waiting to meet the guy from ebay now to get my tbolt
Sent from my ADR6300 using XDA Premium App
DroidHam said:
Waiting to meet the guy from ebay now to get my tbolt
Sent from my ADR6300 using XDA Premium App
Click to expand...
Click to collapse
I think you'll be impressed. I'm very happy with this phone.
I would tell you to wait for something better, but as we can all see, you may end up waiting and waiting. I got mine day one, and I did a one year contract, and am up again in Jan. 2012. I love the phone and have no regrets, and as of right now, it is the best phone available on Verizon. If I was buying now, I would have second thoughts with so many phones seemingly getting closer to launch date.
I was pretty skeptical about this phone at first but finally jumped the gun and got it. It's so worth it! Loving this phone like crazy! xD
As everyone else is saying love this phone. I got a 2 year contract just to lock in the unlimited 4g for as long as possible. Just something to think about.
Sent from my ThunderBolt using XDA App
Once you have 4g you won,t want anything else... I love my thunderbolt on the BAMF 1.6.1.
Cheers
Sent from my ADR6400L using XDA Premium App
I am a former X owner and thought this phone was gonna be great with the unlocked bootloader, I am disappointed with it though, my X ran just as good and was better in so many ways. The only reason I have this phone is for 4g.
Don't buy thunderbolt just wait for something better
The thunderbolt is 1.0 device that means battery really sucks, beside 4g the thunderbolt is last year hardware trust me. Please I know am gonna get flame for this but what's the point of having a 4g phone if you can't use it. My thunderbolt only lasted me 6 hrs if I even touch it, some time If I restart it that's another bar gone from the battery. So I couldn't take using the thunderbolt than got an iPhone 4 which is also last yrs hardware and once you go 4g you don't go back but am happy with my decision, I don't know what apple did with iOS or battery but Damn that battery last. I lve always had android and this is my first iOS device but there's no android phone that last as long as the iPhone 4. Plus the thing that made me give up the thunderbolt is because next month htc sensation is coming to tmobile htc sense 3.0 ,gingerbread and dual core processor and the Evo 3d and You will probably be still stuck with froyo and sense 2.1 no sense 3.0 no 3d no dual core. This sucks, Verizon waited to long for the thunderbolt if they released it same time evo got out than maybe but at this point it's only another evo 1.5. Beside my iPhone having excellent battery I can't wait for an evo 3d from Verizon but I know Verizon by the time they come out with That it will be outdated by a yr. But with the iPhone I constantly get updates right when it's out no bull**** about your phone is not supported because it's 2 months old. Plus i see nobody telling this guy about the battery problem or gps problem. All of you are in denial for recommend this phone this late in the game.
...
I got it today and am disappointed so far. The 4G has been up and down all over the place. It drops from 4g to 4g to 1x to no network constantly. I dont know what the issue is but so far I miss my incredible
trizzle21 said:
The thunderbolt is 1.0 device that means battery really sucks, beside 4g the thunderbolt is last year hardware trust me. Please I know am gonna get flame for this but what's the point of having a 4g phone if you can't use it. My thunderbolt only lasted me 6 hrs if I even touch it, some time If I restart it that's another bar gone from the battery. So I couldn't take using the thunderbolt than got an iPhone 4 which is also last yrs hardware and once you go 4g you don't go back but am happy with my decision, I don't know what apple did with iOS or battery but Damn that battery last. I lve always had android and this is my first iOS device but there's no android phone that last as long as the iPhone 4. Plus the thing that made me give up the thunderbolt is because next month htc sensation is coming to tmobile htc sense 3.0 ,gingerbread and dual core processor and the Evo 3d and You will probably be still stuck with froyo and sense 2.1 no sense 3.0 no 3d no dual core. This sucks, Verizon waited to long for the thunderbolt if they released it same time evo got out than maybe but at this point it's only another evo 1.5. Beside my iPhone having excellent battery I can't wait for an evo 3d from Verizon but I know Verizon by the time they come out with That it will be outdated by a yr. But with the iPhone I constantly get updates right when it's out no bull**** about your phone is not supported because it's 2 months old. Plus i see nobody telling this guy about the battery problem or gps problem. All of you are in denial for recommend this phone this late in the game.
Click to expand...
Click to collapse
You make some valid points, but it is still a very capable phone, if not still a high end phone, and will be until the newer phones actually launch. I am in Chicago, I get 4g everywhere, and my battery lasts all day with moderate usage. I am happy with that. I have never had a random reboot, and GPS works fine (I run custom ROM, so lock is slow once in a while - but never on stock ROM). Plus, for "most" people, this phone will still be very capable for a long time, it depends what you use it for. If you just want to benchmark and have a bigger ****, you will not be happy, as newer, faster phones are coming out. But, for the average user, its a great phone.
Also, I am guessing the people who are having issues, its more network related than the actual phone, which necessarily isn't the hardware, but more so software/network. I am thinking many of us knew there would be growing pains when buying this, but again, I am in an area where I do not have any reception or 4g issues.
DroidHam said:
I got it today and am disappointed so far. The 4G has been up and down all over the place. It drops from 4g to 4g to 1x to no network constantly. I dont know what the issue is but so far I miss my incredible
Click to expand...
Click to collapse
They've been having network issues since day one with 4G. Stick with it and it will improve.

From Thunderbolt to Charge

Hi Guys...
I have a Thunderbolt now (rooted) that waqs giving me problems I was going from 4g to 3g to 1x and then I wasn't getting any data at all. This started last night....I figured I would wait because it was a network problem
This morning the same thing was happening....I called VZ tech support and they told me before they send me a new phone...I have to go to a VZ store and get a new sim card. I unrooted my phone and went to the store. I got a new sim card and that didn' help. I called back tech support and they said they will send me a new Thunderbolt. I have a family plan and I have 4 phones on my plan (mine is the only smartphone) I asked if I can get a CHARGE...after some back n forth chat...he told me that they will send me a NEW Charge...and also a belt clip and screen protector for no charge....
I love my Thunderbolt...and I know there are pros and cons betwen both phones.....but I really use my Slingbox app alot and I wanted to get the charge because of the screen...so Monday or Tuesday my new charge arrives...
hope I didn't make a mistake not going with the Thunderbolt....thoughts??
I want to thank all of the other members here who helped me with all my questions on the Thunderbolt....I will be changing forums but I will stop in here from time to time
The charge came out with an OTA update (yesterday) that made numerous fixes and charge owners are saying that it made the phone AWESOME!
hogowner said:
Hi Guys...
I have a Thunderbolt now (rooted) that waqs giving me problems I was going from 4g to 3g to 1x and then I wasn't getting any data at all. This started last night....I figured I would wait because it was a network problem
This morning the same thing was happening....I called VZ tech support and they told me before they send me a new phone...I have to go to a VZ store and get a new sim card. I unrooted my phone and went to the store. I got a new sim card and that didn' help. I called back tech support and they said they will send me a new Thunderbolt. I have a family plan and I have 4 phones on my plan (mine is the only smartphone) I asked if I can get a CHARGE...after some back n forth chat...he told me that they will send me a NEW Charge...and also a belt clip and screen protector for no charge....
I love my Thunderbolt...and I know there are pros and cons betwen both phones.....but I really use my Slingbox app alot and I wanted to get the charge because of the screen...so Monday or Tuesday my new charge arrives...
hope I didn't make a mistake not going with the Thunderbolt....thoughts??
I want to thank all of the other members here who helped me with all my questions on the Thunderbolt....I will be changing forums but I will stop in here from time to time
The charge came out with an OTA update (yesterday) that made numerous fixes and charge owners are saying that it made the phone AWESOME!
Click to expand...
Click to collapse
While I don't agree with your decision, it's understandable and i hope it works out for you charge has less dev support though
Sent from my ThunderBolt using XDA Premium App
I just had a problem with my tbolt I couldnt make or receive calls but could do text message or email.
joshnichols189 said:
While I don't agree with your decision, it's understandable and i hope it works out for you charge has less dev support though
Sent from my ThunderBolt using XDA Premium App
Click to expand...
Click to collapse
Yes I know less dev support...but remember.....it just came out....
I may not root it.....have to see........
hogowner said:
Yes I know less dev support...but remember.....it just came out....
I may not root it.....have to see........
Click to expand...
Click to collapse
It's also got that icky Touchwiz
Sent from my ThunderBolt using XDA Premium App
hogowner said:
hope I didn't make a mistake not going with the Thunderbolt....thoughts??
Click to expand...
Click to collapse
Since you're posting in the TB section, you already know what to expect
The Charge is a nice phone as long as you don't mind Touchwiz & limited custom rom/kernel options (at least for the moment). Sorry the TB didn't work out for you.
Sent from my ADR6400L using XDA App
The problem that you describe was exact what I went through with my Thunderbolt. I went through Verizon tech support on the phone, as well as the store, only to hit a dead end... Even after getting a new sim card.
They wanted to send me a certified like new phone, but I hated the idea. So, after 2 days without any data service, I decided to do a complete re-installation of Froyo from bootloader. Note: wiping the data / factory restore and cache wipe did not resolve the issue.
The problem was likely due to a corrupt system file.
So yeah, I went and downloaded a rooted RUU Froyo and just flash it in bootloader, not in recovery, and works.
Thank you for confirming that I'm not the only one with a ThunderBolt that went through this problem.
Sent from my Thunderbolt using XDA Premium App
No phone is perfect. It's a matter of deciding what criterias are more important and deciding between the least sucky one. One area of weakness with the Charge is the inability to manage the radios and manually forcing between 3G or 4G. You lose the benefits of battery conservation by forcing 3G only and may experience constant flip flop between 3G and 4G causing loss of data connectivity in fringe areas. Also, no simultaneous voice and data on 3G.
I'm not entirely happy with my thunderbolt but because VZW sent me a really crappy replacement. Actually, my second replacement. I had an issue similar to you a while back. I couldn't even get 3G. No data. Went to the store, they had to call HQ or something, talked for 30min or so, ended up sending me a replacement over night. That phone was perfect before I lost data. The replacement had that reboot issue so I got a replacement for that one; the phone I have now. It came without working camera flash. I didn't notice until a week later when I used the flash for the first time. That's pretty unacceptable if you ask me. But, that's not the worst part. My screen is FALLING OUT of my phone. The whole right side of the screen is not glued/fastened in any way. It comes out 1/4 inch on it's own. Went to a VZW store and they couldn't be bothered since I wasn't there to buy a phone. My VZW store is useless. I'm going to have to go to a VZW kiosk at a nearby mall. Weirdly, they are the most helpful usually.
If your phone is an appliance to you, then you made an arguably good decision. The screen is a dandy one on the charge and battery life is notably better than the Tbolt. If you are a root/ROM guy, then you're totally off your nut.
ERIFNOMI said:
I'm not entirely happy with my thunderbolt but because VZW sent me a really crappy replacement. Actually, my second replacement. I had an issue similar to you a while back. I couldn't even get 3G. No data. Went to the store, they had to call HQ or something, talked for 30min or so, ended up sending me a replacement over night. That phone was perfect before I lost data. The replacement had that reboot issue so I got a replacement for that one; the phone I have now. It came without working camera flash. I didn't notice until a week later when I used the flash for the first time. That's pretty unacceptable if you ask me. But, that's not the worst part. My screen is FALLING OUT of my phone. The whole right side of the screen is not glued/fastened in any way. It comes out 1/4 inch on it's own. Went to a VZW store and they couldn't be bothered since I wasn't there to buy a phone. My VZW store is useless. I'm going to have to go to a VZW kiosk at a nearby mall. Weirdly, they are the most helpful usually.
Click to expand...
Click to collapse
I just went through this after coming from a Charge back to the Tbolt. The left side of the screen was loose and it took three Verizon stores to get a NEW replacement.
As far as the Charge goes, I liked the phone, but my friend has a Tbolt and we drive a truck so we are all over the country and the Tbolt sometimes would have service and the Charge wouldn't, or rather it seemed that the Tbolt could hold a signal longer than the Charge. I also didn't like the fact that I couldn't do voice and data in 3G, but I spend a lot more time in 3G since I travel all over. I also could never get over 20MB download on the Charge and my Bolt hit 42MB in Charlotte the other night. The battey is marginally better on the Charge, but it takes forever to recharge. Also the lack of Dev support and Samsungs issue with updates scared me. There is also a lack of RAM, 768 vs 512.
Walking away from it, the only thing that I think the Charge has over the Bolt is the screen. If you put a 1600 Mah battery in the Bolt, the battery life would be comparable., but that's just my 2¢.
Sent from my ADR6400L using XDA Premium App
hogowner said:
Yes I know less dev support...but remember.....it just came out....
I may not root it.....have to see........
Click to expand...
Click to collapse
I had a fascinate it don't matter if it just came out or not dev support is never strong for cdma samsung devices and always stellar for htc devices.
i feel like the Thunderbolt is a very raw device. Verizon pushed it out after so many ppl knew about it. Now we must wait for them to finish perfecting it and getting it to where they want it to be. I think once they have a good update for it, it will be an amazing phone. I love my TB, but right now its nothing to brag about. Once it gets GB and they address battery life and get all the app support, it will be even better.
Immolate said:
If your phone is an appliance to you, then you made an arguably good decision. The screen is a dandy one on the charge and battery life is notably better than the Tbolt. If you are a root/ROM guy, then you're totally off your nut.
Click to expand...
Click to collapse
Sigh, the charge has better battery life since it uses a bigger battery. I can get up to 30 hours or so on the extended battery with quite heavy usage.
Sent from my ADR6400L using XDA App
I also am getting at no charge the holster...screen protector and I found out an extended battery for the charge. The VZ rep told me it is a 2600 battery....
I think getting this phone is a no brainer....especially with all the freebies....
the charge came out with an OTA update a few days ago....from what I am hearing from people who have the update, they are saying the data connections are better now with the new radio and so is the browser
I own both and prefer the Thunderbolt for reasons stated above. Though I do prefer the Charge screen.
miketoasty said:
Sigh, the charge has better battery life since it uses a bigger battery. I can get up to 30 hours or so on the extended battery with quite heavy usage.
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
So you quoted him, just to agree?
hogowner said:
I also am getting at no charge the holster...screen protector and I found out an extended battery for the charge. The VZ rep told me it is a 2600 battery....
I think getting this phone is a no brainer....especially with all the freebies....
the charge came out with an OTA update a few days ago....from what I am hearing from people who have the update, they are saying the data connections are better now with the new radio and so is the browser
Click to expand...
Click to collapse
As mentioned before, as long as you are not big on dev support, so be it. I find 300mb less usable ram, and a filesystem thats 1/4 of the performance a deal breaker. To each their own, of course.
mi7chy said:
No phone is perfect. It's a matter of deciding what criterias are more important and deciding between the least sucky one. One area of weakness with the Charge is the inability to manage the radios and manually forcing between 3G or 4G. You lose the benefits of battery conservation by forcing 3G only and may experience constant flip flop between 3G and 4G causing loss of data connectivity in fringe areas. Also, no simultaneous voice and data on 3G.
Click to expand...
Click to collapse
Although you cannot force 4g only on the Charge, it does have a CDMA and 4G/CDMA toggle.
Charge
The reviews are pretty good for the charge... but the test will be after a month of ussing it, to see if your already searching for another phone...

Warranty replacement

Like many fascinate owners, I received a Droid Charge as a warranty replacement. After 3 weeks of use, I'm not sure that it's the phone for me.
Has anyone contacted VZ customer service about switching to the Inc 2? I know I'm after the 2 week return period, so I'm just wondering what others have tried/said that worked? My issues are lag (even with Voodoo), spotty gps, and size: it isn't the most pocket-friendly phone.
Sent from my SCH-I510 using XDA Premium App
thelandon said:
Like many fascinate owners, I received a Droid Charge as a warranty replacement. After 3 weeks of use, I'm not sure that it's the phone for me.
Has anyone contacted VZ customer service about switching to the Inc 2? I know I'm after the 2 week return period, so I'm just wondering what others have tried/said that worked? My issues are lag (even with Voodoo), spotty gps, and size: it isn't the most pocket-friendly phone.
Sent from my SCH-I510 using XDA Premium App
Click to expand...
Click to collapse
I haven't heard of anyone trying, but I know you're probably not the only one who would like to switch... If you want go ahead and call and report back
If you don't mind me asking what ROMs have you tried and, if any, mods or tweaks?
If VZW won't switch it out for you, you could probably find someone willing to trade and Inc2 for a Charge.
No phone is perfect, obviously, but the reasons you cite for looking at other phones are absolutely on target - they're not the strongest points of the Charge. Be careful, though - if you have 4G in your area the connection speeds under 3G will put you to sleep!
I'm also interested to hear what you find out from VZW. They get complaints, but in my experience their customer service is about as good as one could expect to find from a company their size.
I don't see why you would want to switch to anything else, but if you call verizon they might charge you a restocking fee (~$30) to take back the charge and issue a droid incredible 2. You'd be better off trading on craigslist. You might even make some money out of the deal.
Well i just got back from he verizon store. One of the senior techs there told me that samsung is going to roll out an update to fix all the lag, connection, etc issues that we all are having. He also said that they are working on inc2 and instead of the update, they may just roll out that inc2 update to us all. He just did not have an estimated time of when all this is gonna happen.
I always go by the rule of thumb of " I'll beleive it when i see it." LOL
galaxyuser88 said:
Well i just got back from he verizon store. One of the senior techs there told me that samsung is going to roll out an update to fix all the lag, connection, etc issues that we all are having. He also said that they are working on inc2 and instead of the update, they may just roll out that inc2 update to us all. He just did not have an estimated time of when all this is gonna happen.
I always go by the rule of thumb of " I'll beleive it when i see it." LOL
Click to expand...
Click to collapse
The next update for the Charge is likely going to be GB. I can't see Samsung pushing out another Froyo update with no news from anyone about it. As for the inc2 update, I don't know what it may be, but didn't they just recently get an update as well?
galaxyuser88 said:
He also said that they are working on inc2 and instead of the update, they may just roll out that inc2 update to us all.
Click to expand...
Click to collapse
Oh, of course! They'll just give us the update from the Incredible 2. No matter that it's made for an HTC phone running different hardware with HTC's Sense UI and a totally different RIL.
Sounds like another great example of Verizon's in-store techs having no clue what they're talking about.
Thanks for all the friendly replies and suggestions! I'm currently on Eclipse 1.3.1 with the PBJ kernel. It seems to have the best mix of performance and battery life. Although Gummy and Humble are nice, well-thought-out roms too!
As for Craigslist, I'd rather keep my warranty. Afterall, I wouldn't have the Charge otherwise. I'll return to stock this weekend and I'm visit my local Verizon. I'll keep everyone posted on what options I'm offered. Thanks again!
Sent from my SCH-I510 using XDA Premium App
Well.. I got to thinking about the problems I listed, and decided to keep the phone for a bit longer. Maybe it'll grow on me?
For lag (aside from Voodoo) I followed Hazzard's "how to" for Zeppelinrox' V6 SuperCharger fix. My friends and fellow Android users responded that my phone feels fast to them. It definitely opens the app drawer faster.
As for pocket-ability, I swapped cases for a Verizon OEM High-gloss silicon case. My phone now slides in and out with ease!

Offered a free swap to charge/lg revolution or Incredible 2.what to do?

I'm using my third x2 which now is showing all the same problems as my past two.
Verizon offered me for $0 one of the three I mentioned.
I have 4g so the incredible 2 is a waste -EXCEPT- that I want to be able to install custom roms, which htc would be the best chances I guess?
I also want a shot at ics.. No idea of samsung cares. If I recall the original galaxy S had problems with no updates from samsung?
Helper choose?
How would you choose?
I need to be able to root and tether no matter what and vzw told me my data plan will be untouched.
Thanks!
Sent from my DROID X2 using XDA Premium App
I don't think any of those phones is getting official ICS.
That being said, don't buy revolution it's a waste of time. Inc 2 and charge are good, but charge is better IMO. The charge is the best single core phone on Verizon. Jt and imnuts got the source fixed. Jt has ICS booting right now and imnuts is working on custom kernels. Galaxy s was fine in terms of updates except for fascinate so it was a Verizon issue. We got our gb OTA about a month after t bolt, so it is not a problem. Idk about ICS on inc but we should have cm9 soon.
Inc 2 is basically a smaller thunderbolt with no 4g and better battery life. I think they are close to getting ICS or have it already.
Your call but i would get the charge if i were you.
Sent from my pocket-sized, Linux-based computer using electromagnetic radiation.
JihadSquad said:
I don't think any of those phones is getting official ICS.
That being said, don't buy revolution it's a waste of time. Inc 2 and charge are good, but charge is better IMO. The charge is the best single core phone on Verizon. Jt and imnuts got the source fixed. Jt has ICS booting right now and imnuts is working on custom kernels. Galaxy s was fine in terms of updates except for fascinate so it was a Verizon issue. We got our gb OTA about a month after t bolt, so it is not a problem. Idk about ICS on inc but we should have cm9 soon.
Inc 2 is basically a smaller thunderbolt with no 4g and better battery life. I think they are close to getting ICS or have it already.
Your call but i would get the charge if i were you.
Sent from my pocket-sized, Linux-based computer using electromagnetic radiation.
Click to expand...
Click to collapse
okay thanks. so the charge does have CM7/9 on it?
i am not used to an unlocked bootloader, being that motorola are practically as stubborn as apple on that respect.
i just want a "good" phone.
..
update
unfortunately after 50 minutes on the line with vzw this rep told me i could only upgrade to a droid 3 or Incredible 2.
He at first said I could not have the charge because it was 4g.
When i said "so you mean i can have the revolution?" he said yes and when i pointed out it was 4g he said no.
i am convinced they are lying badly.
frustrating. sorry for wasting your time.
stevenjcampbell said:
okay thanks. so the charge does have CM7/9 on it?
i am not used to an unlocked bootloader, being that motorola are practically as stubborn as apple on that respect.
i just want a "good" phone.
..
update
unfortunately after 50 minutes on the line with vzw this rep told me i could only upgrade to a droid 3 or Incredible 2.
He at first said I could not have the charge because it was 4g.
When i said "so you mean i can have the revolution?" he said yes and when i pointed out it was 4g he said no.
i am convinced they are lying badly.
frustrating. sorry for wasting your time.
Click to expand...
Click to collapse
I would say inc 2 unless you would like that keyboard or lapdock/webtop. Motorola also has the best stock browsers.
Sent from my pocket-sized, Linux-based computer using electromagnetic radiation.

VZW offered me a replacement for my Charge. Thoughts on which one I should consider?

The following phones were offered to me by VZW as a replacement for my Charge...
Rezound
Bionic
Spectrum
Though Nexus was mentioned, the rep wasn't sure that they could offer it to me. I told them that since I wasn't asking for a replacement, that these offers were something that'd I'd consider. Sounds like the Nexus might still be a consideraton.
Nonetheless, any thoughts of one over the other? Should I try to convince them to offer the Nexus?
Stop thinking and jump all over the Rezound. Hands down best. It's a sleeper of a device. The development community is started coming around as if late. A stellar device with outstanding performance out of the box that is greatly improved by upgrading to the latest sense/ics ruu.
Rezound. No doubt. I've used the Rezound and Spectrum. Both great devices, and both better than the Bionic, but the Rezound is the better of the two devices from the standpoint of the dev community. As soon as someone gets S-OFF on that device it's going to be unstoppable.
shrike1978 said:
Rezound. No doubt. I've used the Rezound and Spectrum. Both great devices, and both better than the Bionic, but the Rezound is the better of the two devices from the standpoint of the dev community. As soon as someone gets S-OFF on that device it's going to be unstoppable.
Click to expand...
Click to collapse
Alright, dumb question, and because I've been burried with work, life, and bringing home one of them there newborns from the hospital, what's S-Off?
standupdad said:
Alright, dumb question, and because I've been burried with work, life, and bringing home one of them there newborns from the hospital, what's S-Off?
Click to expand...
Click to collapse
HTC devices have a flag that allows or disallows certain portions of the device to be written to. S-ON means that it's locked from writing, and S-OFF means that it's unlocked and can be written to. It's the equivalent of a locked vs. unlocked bootloader on a Moto device.
no doubt go with the rezound but when you go to talk to the rep bring up the nexus again see if you can get it if not take the rezound i was trying to get a replacement today and all the lady would do was to factory reset my phone
may I ask what problems you were having that they offered you a replacement? because I have a lot of problems but don't want to call them about it because all they do is just tell me is to factory reset...so if I have the same problem it might be worth while for me to call!
Sent from my SCH-I510 using XDA App
How did you even get offered a replacement, if you don't mind me asking.
Sent from my SCH-I510 using xda premium
jkat797 said:
may I ask what problems you were having that they offered you a replacement? because I have a lot of problems but don't want to call them about it because all they do is just tell me is to factory reset...so if I have the same problem it might be worth while for me to call!
Sent from my SCH-I510 using XDA App
Click to expand...
Click to collapse
DirgeExtinction said:
How did you even get offered a replacement, if you don't mind me asking.
Sent from my SCH-I510 using xda premium
Click to expand...
Click to collapse
First one overheated when charging because I was not told that it should be considered mandatory to install samsung drivers even if you just want to chage. Since not all laptops output the same voltage through their USB, or even all of the multiple usb ports on the same laptop, you can overcharge to the point of warping your battery and cooking eggs.
Second one was a horrible audio issue that has plagued all of my phone replacements.
Next one was overheating and a battery replacement and audio I believe.
This is the 4th one, and it's still got the audio issue where random calls will squelch or scream so loudly in your ear piece that its deafening... and the other person can't hear it. There are also pops and other phone audio issues and long of the short, it's related to the hardware version of your phone and the software used to equalize the sound. Since it can't equalize it, you get fog horn like blaring sound.... that's the big that gave her issue to offer the replacement. There are at least 3 or 4 revisions, if not more, for this phone.
With the difference in hardware revision, at least one version doesn't give the audio issues, but they can't cherry pick the version that they send to you.
Overheating is another reason they'll replace, and this one gets to 125 degrees, which they say is within specified acceptable range. But 125 is hot when it's just sitting there taking a charge or just sitting at your desk.
Typically, after your 3rd replacement, they consider offering you a different manufacturer phone replacement. Sometimes they'll do it on the 3rd one, but one way I've always had them initiate the offering of another make and model is I question the reliability of the maker of the phone.
"Is it me, or do I see a lot of complaints about this phone on the Verizon boards? I mean, I've spoken to a couple of your support reps, and they even confirm that there seem to be a higher quanity of complaints than other brands. What phone do you have?" Etc.
Now you're letting them talk about themselves.
I started with a Fascinate. They replaced it 4 times, so I had 5 phones. I contact corporate customer service, they replaced it with a retail box Charge, twice. Then the other issues came down to where I am getting satisfaction from your standard Tier 2 Tech Support. I don't even call 611 anymore. I call the 800 line direct for their T2, and they've typically been great people to deal with directly. Even when you ask for TS when you call 611, you get customer service 9 out of 10 times. They're supposed to forward you, but they don't.
If you want to know who I emailed about my original issue from my Fascinate that gave them someone to contact me about giving me the Charge, let me know. I'll post them here. BTW, when they upgraded me from Fascinate to Charge the first time, they wanted me to extend my contract 2 years and pay 100 bucks. I said no (end of summer 2011). This is considered a warranty replacement if you're changing my phone. Then 50 and a 2 year renewal, then 0 and a 2 year renewal, and then they gave in... free retail box replacement and NO renewal. My contract is up this Thanksgiving where I'll get a new phone for a buck at Sam's club on Black Friday.
I can't get them to offer me anything but another charge. I'm already on my 5th cln charge. What number or whom did you email to get the offer?
Sent from my SCH-I510 using xda premium
I got offered a bionic and a resound. I took the resound so much better. Never buying Samsung again but might change with gs3 lol. Took me a while to get used to the screen still kinda miss amoled but the GPS is so much faster screens easier on my eyes I think amoled stressed my eyes more than lcd. Only negative so far is battery life seems worse on this phone but I'm always around power so no biggie. Phone feels better in hand and did I mention fast. So yea my vote got to rezound and imo much better than a nexus.
Sent from my ADR6425LVW using XDA
mefloump said:
I can't get them to offer me anything but another charge. I'm already on my 5th cln charge. What number or whom did you email to get the offer?
Sent from my SCH-I510 using xda premium
Click to expand...
Click to collapse
5th phone? That's rediculous. Here's and edited version of what I posted over at AC about how I got my 3G Fascinate changed to a Charge. Also, I'm at work, so my editing of my own words may seem a bit erratic. I'll apologize ahead of time.
I previously used:
•[email protected]
•[email protected]
•[email protected]
in an executive email carpet bomb and got someone from the executive level customer service to contact me for my Fascinate replacement to give me a Charge. Note a couple of things in how to perform the email carpet bomb before you write your own, and be firm about what you want. I stated that I wanted a retail box, not certified like new, replacement and received it.
Basically, when you carpet bomb these folks, one of them has the issue assigned like a normal tech support ticket that requires someone to RESOLVE your issue. In the course of my resolution, they asked me to cough up $100 and a 2 year renewal to my contract. I said no. Then $50 and a 2 year renewal. Then $0 and a 2 year renewal. Again, I said no. I was not going to accept this as anything less than a warranty replacement with a better device.... and I won. In about an hour, she was shipping me a new Retail box Charge, and though she had to make the modifications that kept my account as not needing a 2 year renewal (which required me to make a call-back to fix the renewall/contract issue because that really was the only ).
So yes, you can get what you want as long as you are firm in your consumer advocacy beliefs, command and don't demand.
All of that said, I'm on my 4th or 5th Charge since September, and the first heated up so hot that you could fry an egg on it; then replaced by another Retail box Charge where the ear piece is went out. At least the next two phones were heat for one, and audio for both. There are even known issues that nobody is publishing, like the audio equalization/modulation and data connectivity staying enabled (which may be resolved per the last patch). I say this because if you can get them to acknowledge the Verizon documented issue with the Samsung device, you might gain yourself some more leverage. Also, if you note an accent in the person's voice, ask them where they're from. Catch them off guard.
Is that a NY accent I hear?
Yes.
Really? What part? I was born in Brooklyn.
yadda yadda ... talk about Sabrett hot dogs, Carvell Ice Cream, Knishes, etc.
"I detect a Southern accent." Same type of dialog as above, just make it match something from the South because they could care less about Sabrett hotdogs and Carvell ice cream, but no matter what, slow down. When you recognize that you're dealing with someone from the South, they don't like rushing through a conversation, and LOVE to chit chat/socialize before business. Talking about golf, whiskey, and the smell of cow pastures irritating you come to mind when I needed to just get the guy to sign a piece of paper so I could leave his office come to mind.
I've lived all over the US, and when you acclimate your speech and mannerisms to the person you're trying to mimic, you actually gain a semblence of control and can lead them if you do it right. I don't state or say this key information lightly. It can be the difference of getting another Certified Like New phone, or you getting them to give you their direct email address, phone number, ext, ect ect. More flies with honey and all that.
Note that nowhere in my documentation did it state that I had to install USB drivers on any Windows based PC or laptop before using the USB to charge my phone. Consider this MANDATORY!! Not all USB ports output the same voltage, and the drivers help to regulate this. This is why my first Charge overheated to the point of overheating. This bit of oversite seems to have gotten their attention. They may tell you that its not hard to see why you had USB issues by not installing drivers, but insist that they note that you do not use the PC USB ports to transfer data. You use them for charging your phone only.
Good luck to anyone that needs to beat on Verizon to do the right thing. If you need, I can even send you a copy of the bloviated email I sent to the executive team that got me these results. Just make sure that you PM me for it, as I can only rarely come back here and play in the XDA sandbox. Just brought home one of them there newborns from the hospital, and after taking two weeks off and then going back to work, my ADHOCDD is in overload.
SuD
Click to expand...
Click to collapse
PS If you want to learn about effective email carpet bombs, the Consumerist has greate info.
You may have to do a little bit of work, but my EECB's always get attention, and nearly always get exactly what I want. And "What you want" should be considered BEFORE you contact them. They'll ask you straight out... "What would satisfy you today?" Know that what is, don't expect the Stars when all you deserve is the moon.
In the past few weeks...
$33 refund from Sears, and they felt inclined to give me an additional $30 GC for the store.
$30 GC for another store that understood why I didn't believe that I should have went to another one of their stores to fix an issue.
I just wish that I could EECB about my Ex-Wife. I'd like a redux.
Take the rezound. It is hands down the best on that list, maybe even the best phone available, period.
Sent from my ADR6425LVW using XDA
Well I took the Rezound so i am off to learn all there is. I needed to get away from Samsung if for no other reason just to try something new.
If I hate Sense 4.0 (I cannot go without flashing the latest and greatest) I can always come back to Sammy with the GS3 or whatever they want to call it in a few months.
They just released an S-OFF method for the Rezound, so the dev community should explode. Have fun! Wish I could join you..
Sent from my SCH-I510 using Tapatalk 2
yeah i have been trying to read up on it all. So much different than sammy and even the TB I used for a few days.....but that is progress I guess.
Well, I just got off of the phone with them, and I'm getting the Rezound much to my chagrin. I was really hoping that they'd turn the table and reconsider the Nexus. In the end, they wouldn't because...
It had a dual core processor.
+Ummm, so does the Rezound
It's got a worse camera.
+ ummm, shouldn't the downgrade be my choice?
It has internal flash vs external.
+ Whatever.
Maybe I'll canvas Craigslist got a trade. I wanted the Nexus because I got into stoop development last year and am about to jump back in. What better phone to have than the nexus?
With my contract coming up in November, I'll have the Rezound and whatever Sam's is selling for a buck on Black Friday. I just hope that it's not a Rezound.
Thanks for the input folks. I'll be heading over to the Rezound forum to start reading up. At least they're giving me a week to 10 days to test run the Rezound.
Sent from my SCH-I510 using XDA
You could try to go to a store with it, say you don't like it and ask if you could get a Nexus instead.
So i take it that everyone feels about the same in that the Rezound is the better phone through Verizon?
I am currently going through the same process with them about this phone sucking. They offered me any phone they have besides the new RazrMaxx.
So ive been stuck between the Rezound, Nexus, and Razr.
Any one have any thoughts between those?
Rezound.

Categories

Resources