Called HTC - HTC Sensation

And they were useful for once..
My backcover is loose and the search button causes the phone to kind of push the phone into the cover..
They are sending a new one free of charge.
I asked if unlocking the bootloader would void warrenty and he said no
Offtopic ; when I was on phone a friend said "another HTC worth nothing"..
What do you think of that? My response was "You own a blackberry"
Sent from my HTC Sensation Z710e using xda premium

Good deal!
Question... Do you have to send back your defective back cover?
Thanks
Sent from my HTC Sensation 4G using Tapatalk

No
Sent from my HTC Sensation Z710e using xda premium

only people who dont give a legitment reason have to send in there cover. I told them my paint was fading and they sent me a new one and i wasn`t lieing where the ear piece is that chrome on mine was fading and it look like it was pealing.I havn`t even use the new one yet going to wait till this one is all the way f!!!!ck up

austendale9 said:
And they were useful for once..
My backcover is loose and the search button causes the phone to kind of push the phone into the cover..
They are sending a new one free of charge.
I asked if unlocking the bootloader would void warrenty and he said no
...
Click to expand...
Click to collapse
Basically they're saying that unlocking he bootloader does not void warranty when it comes to very obvious hardware defects.
But if your device fails to turn on one day, even if it was nothing caused by unlocking, I doubt they'd provide warranty service if the device is unlocked with that issue.

I also spoked to HTC and they said my warranty is voided. I also wanted to tell them about the defective casing i had since june (when i bought the phone) and they told me that I don't have warranty anymore because i Unlocked the bootloader using official method. So if u unlock it, u won't have warranty..anymore..NEVER!

austendale9 said:
And they were useful for once..
My backcover is loose and the search button causes the phone to kind of push the phone into the cover..
They are sending a new one free of charge.
I asked if unlocking the bootloader would void warrenty and he said no
Offtopic ; when I was on phone a friend said "another HTC worth nothing"..
What do you think of that? My response was "You own a blackberry"
Sent from my HTC Sensation Z710e using xda premium
Click to expand...
Click to collapse
I contacted them and they said they couldn't replace it unless it's visible. How are we supposed to see the creaking??? I'll try again in a few days. I hope they give me the same answer as you
¤Violets are red,
Roses are blue,
Wait, what?
I have no idea what I'm saying,
But you lost the game¤

haha ur friend is dumb. the sensation runs circles around a ton of phones in the market, including blackberries.

just tried to use the same reason as you did and was polite as hell all i got was a replacement batery

well the op looks like he's in europe so im guessing htc euro is a lil more lenient, htc usa sux balls

Yeah, HTC UK. They didn't ask questions, I just said that it was loose and he said he will escalate it and I'll get the cover in a week or two
Sent from my HTC Sensation Z710e using xda premium

piimp said:
well the op looks like he's in europe so im guessing htc euro is a lil more lenient, htc usa sux balls
Click to expand...
Click to collapse
he he .. have no ****en warranty here ,greedy dealers do the job ,there is no Authorized Distributor.

So it seems that I found out the hard way.... But at least I got a battery out of the deal
Sent from my HTC Sensation 4G using XDA Premium App

I told him I was S OFF and debranded on a custom ROM and he said that's fine ^^
Sent from my HTC Sensation Z710e using xda premium

It's been my experience that HTC's support is excellent, especially for a phone company. Many technology companies have only machine replies, while HTC has actual, knowledgeable humans. So it seems, anyway.
Example, I recently contacted them about getting a new Desire battery, and they told me that while they couldn't replace it (out of warranty), and my phone provider didn't carry the batteries anymore, I could find a replacement at [list of Canadian online stores I'd never heard of but seem incredibly well-stocked with reasonably-priced phone stuff]. Usually the company line is, "no, we can't do that", period... no helpful suggestions. And I'm not kidding you, this email was about 4 paragraphs long! I was so enthusiastic about the quality of their service I said I was planning to post it on Reddit or something and the guy REPLIED AGAIN to "thank me for my kind words" and then give me a number I could call as another suggestion!
I very nearly went for a SGS2, and then a Droid 3 (Canadian equivalent), but I'm extra happy now I settled on the HTC.

Related

TMO just did the unthinkable with my G2X

I want to tell you guys so bad but I have to wait 3 days. I don't want to **** up anything by a mass exodus of people calling T-Mobile and requesting the same thing. Stay tuned to this thread and be prepared to have your mind blown. Some of you will not believe it and I will think of a way to show proof over the next few days.
Omg Becky! Like totally no way!
Sent from my HTC Sensation 4G using XDA App
jrwingate6 said:
I want to tell you guys so bad but I have to wait 3 days. I don't want to **** up anything by a mass exodus of people calling T-Mobile and requesting the same thing. Stay tuned to this thread and be prepared to have your mind blown. Some of you will not believe it and I will think of a way to show proof over the next few days.
Click to expand...
Click to collapse
Let me guess...Because the G2X is being discontinued they are giving you a Sensation for a warranty exchange right? If that's it, I wouldn't be the least bit surprised. The Sensation is the only comparable phone TMO has, it makes sense to me. If so, you are sooooo stoked!
Dude... You know this is the sensation forum right? I'd they exchanged it, congratulations. Unfortunately the sense ui on the sensation will leave you wondering if the g2x is actually the king here. After root and fully unlocked bootloader? We all know what happens then...
Sent from my HTC Sensation 4G using XDA App
crx4xharder said:
Dude... You know this is the sensation forum right?
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
Let's ask ourselves why he would post this in the Sensation forum....HMMMM??
SoFaKiNgStOkeD said:
Let me guess...Because the G2X is being discontinued they are giving you a Sensation for a warranty exchange right? If that's it, I wouldn't be the least bit surprised. The Sensation is the only comparable phone TMO has, it makes sense to me. If so, you are sooooo stoked!
Click to expand...
Click to collapse
Almost but that wouldn't be news worthy enough to post over. It's even better. Trust me.
crx4xharder said:
Dude... You know this is the sensation forum right? I'd they exchanged it, congratulations. Unfortunately the sense ui on the sensation will leave you wondering if the g2x is actually the king here. After root and fully unlocked bootloader? We all know what happens then...
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
If you bothered reading any prior posts then you would realize that I already own a Sensation and a G2X so I have experience with both of them as I have been switching back and forth between the two for the past 3 days.
They gave you one million dollars for being such a badass?
brian85 said:
They gave you one million dollars for being such a badass?
Click to expand...
Click to collapse
Nope but they did give me a couple hundred dollars.....technically.
brian85 said:
They gave you one million dollars for being such a badass?
Click to expand...
Click to collapse
"Badass"....Classic!
They just pushed gingerbread to your g2x?
Sent from my HTC Sensation 4G using XDA App
OK, I just thought to myself that I'm not going to **** up my deal T-Mobile gave me due to my account having extenuating circumstances. Here goes....
On June 11th I called T-Mobile and told them I was on my 4th G2X and was having problems with it since I wanted to exchange it for a Sensation. The rep I talked to in customer retention told me there was no comparable devices to the G2X at the time but told me about a phone named the Sensation coming out on the 15th and that it would be a comparable exchange. He continued to notate my account and told me to call back after the 15th for the exchange. In between that time I went out and bought one with the intentions of seeing which phone I liked better before I exchanged my G2X. I decided I like the Sensation better so I gave it to my wife. Turns out she likes the Sensation better as well so when I called T-Mobile yesterday the person I talked to said there was no possible way for her to do the exchange but she did in fact see the notations on my account. She told me she would send an email to the guy who notated my account with "Exchange G2X for Sensation" and have him call me today. He never called so I just called T-Mobile and spoke with someone else. After explaining them the entire story he put me on hold for 10 minutes so he could speak with his supervisor. He came back and said something I wasn't expecting. He told me when I called on the 11th I was still within my buyers remorse period but the original representative I talked to failed to do the return and told me to wait until the 15th . I am now outside of my buyers remorse period so T-Mobile is eating the cost and sending me the Sensation. I asked the representative if I should return the G2X with all of it's accessories in it's original box and at this point he said the unthinkable. Nope, don't bother sending it back. There's really nothing we can do with it since the manufacturer wont take it back since it's past the 30 day period. So now I have 2 Sensations and one G2X. I am still trying to comprehend just how awesome T-Mobiles customer service is.
I had a completely opposite experience with their customer service today. I talked to 5 different people (around 2 hours total time spent with holding and all) about getting the SENSATION50 discount since I was unable to online and they weren't able to do anything for me at all. I've been a loyal customer for almost 6 years and it really puzzled me how they didn't offer me any sort of discount for all my troubles. I'm glad you got some better reps to help you out, though.
So you paid 250 for a G2X, 250 for a sensation, then got a free sensation? So $500 and 2 upgrades for 3 phones. Not bad man, congratulations on the super deal. I had a similar awesomeness regarding this phone. I won't go into too much detail, but I bought a G2X for 250, there was a return/exchange /error, so T-Mobile refunded my money etc., gave me a new G2X, and gave me back my upgrade, then I went and bought a Sensation for 150 on contract. So I paid 150 and one upgrade for two phones.
Sent from my HTC Sensation 4G using XDA App
So not only is tmobile not selling the G2X anymore, now they are not even accepting the units back for returns. Glad I sent mine back
Sent from my HTC Sensation 4G using XDA Premium App
dj75728 said:
So you paid 250 for a G2X, 250 for a sensation, then got a free sensation? So $500 and 2 upgrades for 3 phones. Not bad man, congratulations on the super deal. I had a similar awesomeness regarding this phone. I won't go into too much detail, but I bought a G2X for 250, there was a return/exchange /error, so T-Mobile refunded my money etc., gave me a new G2X, and gave me back my upgrade, then I went and bought a Sensation for 150 on contract. So I paid 150 and one upgrade for two phones.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
I paid retail price for the G2X and paid through an upgrade on my wife's account for one of the Sensations. On her upgrade, T-Mobile gave me the full discount with 10 months to go which is another plus for there customer service. My account is still out of contract. You made off pretty good too.
azsl1326 said:
So not only is tmobile not selling the G2X anymore, now they are not even accepting the units back for returns. Glad I sent mine back
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
It's not that there not excepting returns for the G2X. It's just that they can't send mine back to LG since it's outside of 30 days.
azsl1326 said:
So not only is tmobile not selling the G2X anymore, now they are not even accepting the units back for returns. Glad I sent mine back
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
I thought it was the G2 that was discontinued?
Sent from my SGH-T959 using XDA Premium App
jrwingate6 said:
Almost but that wouldn't be news worthy enough to post over. It's even better. Trust me.
Click to expand...
Click to collapse
They let you keep the G2x AND sent you a Sensation for all your troubles with that POS phone.
bluemoon737 said:
They let you keep the G2x AND sent you a Sensation for all your troubles with that POS phone.
Click to expand...
Click to collapse
Guess I should have kept reading before posting my guess (accurate none-the-less )

[Q] Am I under warranty for this (o2 uk)

Hello,
Earlier today my friend stole my phone (well I say friend, he's an idiot), and when running away with it, it flew out his pocket hit a wall and then hit the ground.
It's not in the best of shape... The touch keys now stand out about 1-2mm from the rest of the phone, the back cover doesnt fit on right, and the sdcard falls out with no assistance needed.
I'm under o2 and got the phone in may, anyone know if their warranty or HTC covers this? I'm guessing not but what do you think? I still have like 18 months left of the contract so would like to have a phone in proper condition if possible...
Er.... No. Insurance is your only hope. Or getting your friend to buy you a new one
al89nut said:
Er.... No. Insurance is your only hope. Or getting your friend to buy you a new one
Click to expand...
Click to collapse
Thought that was the case just checking. Found a site online that can supposedly do a casing replacement for £50 so I'll look into that (and murder + charge my friend).
Sent from my HTC Desire S using XDA App
By the way, this is a Desire S, which doesn't have keys and has no back plate?
al89nut said:
By the way, this is a Desire S, which doesn't have keys and has no back plate?
Click to expand...
Click to collapse
I mean the touch buttons, and back cover meaning battery cover. So yeah, desire S
Sent from my HTC Desire S using XDA App
Dude....get the full body replaced by HTC and they will charge u for it....and may take around a month to get the full body as they order it from Taiwan..if u luck they may have it in stock....just got a full body replacement as the paint was fading...free of cost....O2 will take more time to fix it for u....so the best way is to get it done via HTC...call them up and order for a full body or visit ur nearest HTC shop.....hope ur phone is fully working....
Sent from my HTC Desire S using XDA App
Murdering of friend of yours will be best way to fix your problem
I got in touch with HTC, and whilst they were very helpful, they apparently can't tell me how much it would cost to repair until I send it to them. Then if I don't like their quote I have to pay £22 anyway for them to send it back, and then it would achieve nothing. Does anyone know if the following site is trustworthy?
http://htcphonerepairs.co.uk/HTC-Desire-S/Housing-Replacement-Desire-S.html
Do you have any HTC service centre in ur area...if so they can check and let u know the total cost to repair....if not get it done via O2....
Sent from my HTC Desire S using XDA App
The testimonials seem good and it is cheap. What have you got to lose?
I'm probably gonna go third party as it's easier and probably cheaper. Thanks for all your help guys, much appreciated!
Sent from my HTC Desire S using XDA App

Dust under screen cheap solution

Info for all those in UK with dust under their screen...
I went into a shop called fonesolutions today, website's here: http://www.fonesolutions.co.uk/
They offered to clear out all the dust for £15! I think im gona do it just before i sell the phone to add some value.
Just thought I'd share with u all
fredcorp6 said:
Info for all those in UK with dust under their screen...
I went into a shop called fonesolutions today, website's here: http://www.fonesolutions.co.uk/
They offered to clear out all the dust for £15! I think im gona do it just before i sell the phone to add some value.
Just thought I'd share with u all
Click to expand...
Click to collapse
Why? HTC has 2 years warranty and will do it for free till the next MAY at least. If you request it NOW, it's unlikely they'll ask for a proof of purchase (they didn't ask me)
So your warranty isn't void then?
I wish there was a good equivalent in my area of the US.
Sent from my HTC Sensation
Deegan87 said:
So your warranty isn't void then?
I wish there was a good equivalent in my area of the US.
Sent from my HTC Sensation
Click to expand...
Click to collapse
Why would my warranty be void? It's within 2 years of warranty time.
tinky1 said:
Why? HTC has 2 years warranty and will do it for free till the next MAY at least. If you request it NOW, it's unlikely they'll ask for a proof of purchase (they didn't ask me)
Click to expand...
Click to collapse
I know that but if you're s-off (most people on here are) your warranty is void and u can't send it to HTC. I know its possible to s-on and get back to stock but that's tricky and many don't want to go through all that
Sent from my HTC Sensation using xda app-developers app
fredcorp6 said:
I know that but if you're s-off (most people on here are) your warranty is void and u can't send it to HTC. I know its possible to s-on and get back to stock but that's tricky and many don't want to go through all that
Sent from my HTC Sensation using xda app-developers app
Click to expand...
Click to collapse
I've sent mine in with s-off but with stock ROM and firmware (run RUU and flashed all the subsequent updates). No problem. If they ask, just ask them what is s-off
Sent from my HTC Sensation XE with Beats Audio using Tapatalk 2
tinky1 said:
If they ask, just ask them what is s-off
Sent from my HTC Sensation XE with Beats Audio using Tapatalk 2
Click to expand...
Click to collapse
cunning reply lol
tinky1 said:
I've sent mine in with s-off but with stock ROM and firmware (run RUU and flashed all the subsequent updates). No problem. If they ask, just ask them what is s-off
Sent from my HTC Sensation XE with Beats Audio using Tapatalk 2
Click to expand...
Click to collapse
oh really! i might try that but not sure if its worth the risk.. cos they still have every right to just say that the devices warranty is void, then refuse to fix it and charge you the £30.00, or whatever it is, to send it back to you.
fredcorp6 said:
oh really! i might try that but not sure if its worth the risk.. cos they still have every right to just say that the devices warranty is void, then refuse to fix it and charge you the £30.00, or whatever it is, to send it back to you.
Click to expand...
Click to collapse
THEY would have to prove that YOU s-offed it and it didn't come s-off out of the box. Don't worry.
Sent from my HTC Sensation XE with Beats Audio using Tapatalk 2
tinky1 said:
THEY would have to prove that YOU s-offed it and it didn't come s-off out of the box. Don't worry.
Sent from my HTC Sensation XE with Beats Audio using Tapatalk 2
Click to expand...
Click to collapse
And for the record, many Sensations did ship from the factory with S-off. So they have no possible way to prove you did it yourself.
Plus it's probably more expensive for them to argue about your software changes when you send in a hardware problem than it is to just fix the hardware problem. Especially since it's a known hardware problem that HTC fully admits to.
That said, there are numerous stories of people who've sent fully rooted phones to HTC with custom ROMs installed to have hardware problems fixed and the phone came back repaired just fine.
Does anyone know how long it takes to get your phone back from the time you send it to them?
In the Netherlands HTC has repair partners all over the country. I went in one of the shops and 1 hour later they called that my new screen was installed. Did not ask anything or check my phone.
I would assume that sending in a phone for this problem wouldn't matter if you're rooted since software can't get dust under your screen.
Sent from my Nexus 7 using xda app-developers app
Element515 said:
I would assume that sending in a phone for this problem wouldn't matter if you're rooted since software can't get dust under your screen.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Rooting means you can mess with your clock speeds, messing with your clock speeds means you could have overheated it, overheating means distortion, distortion means gaps, gaps mean dust... Shall I continue?
Why give them ANY chance to be idiots and to refuse repair?
Sent from my HTC Sensation XE with Beats Audio using Tapatalk 2
tinky1 said:
Rooting means you can mess with your clock speeds, messing with your clock speeds means you could have overheated it, overheating means distortion, distortion means gaps, gaps mean dust... Shall I continue?
Why give them ANY chance to be idiots and to refuse repair?
Sent from my HTC Sensation XE with Beats Audio using Tapatalk 2
Click to expand...
Click to collapse
Esecailly since it's so incredibly easy to flash a stock ROM before sending it in which would mean they'd never notice something wasn't stock.
Yeahthe aftermarket recovery might still be there and it might be S-Off but I doubt the guy sitting at his desk fixing 25 phones a day is goign to notice those things when he's replacing a screen gasket to seal out dust. Now if he booted it and it said CYANOGENMOD and lacked Sense, it might stand out to him...
Also, did anyone know the answer to my last question? About how long it takes to get a phone back from HTC with the screen dust issue repaired? I'm in the USA as I assume where you start from makes a difference. Like the post above that says in the Netherlands there are shops that will fix it in an hour...I don't think I can do that here.
Skipjacks said:
Esecailly since it's so incredibly easy to flash a stock ROM before sending it in which would mean they'd never notice something wasn't stock.
Yeahthe aftermarket recovery might still be there and it might be S-Off but I doubt the guy sitting at his desk fixing 25 phones a day is goign to notice those things when he's replacing a screen gasket to seal out dust. Now if he booted it and it said CYANOGENMOD and lacked Sense, it might stand out to him...
Also, did anyone know the answer to my last question? About how long it takes to get a phone back from HTC with the screen dust issue repaired? I'm in the USA as I assume where you start from makes a difference. Like the post above that says in the Netherlands there are shops that will fix it in an hour...I don't think I can do that here.
Click to expand...
Click to collapse
minus the shipping to get there (which you can change) for me its been about 3 days from them receiving it to them having it in repair to them getting ready to ship, dont know though if the screen is repaired but i did mention it as one of many things faulty with the device
This problem also started to develop on my phone. I wish we have repairs stores around the area I live (I also live in the US).
One question, do I have to pay for the shipping fee to ship the phone to them?
andyli1985 said:
This problem also started to develop on my phone. I wish we have repairs stores around the area I live (I also live in the US).
One question, do I have to pay for the shipping fee to ship the phone to them?
Click to expand...
Click to collapse
yes you do
also and this very important, ship it in a box specifically made to ship small electronic items (was going to shiping it in something else) as they can void your warranty for breakage when shipping, thankfully i was told that before shipping the actual device so there was not much a problem...
darkassain said:
yes you do
also and this very important, ship it in a box specifically made to ship small electronic items (was going to shiping it in something else) as they can void your warranty for breakage when shipping, thankfully i was told that before shipping the actual device so there was not much a problem...
Click to expand...
Click to collapse
Ok. Thank you.

[Q] g2x replacement?

Hello, all.
I've recently broken my g2x beyond repair--physically that is. I've been using my girlfriend's g2x and before I contact t-mobile for a replacement (I have premium handset protection plan) I wondered if anyone had recently tried to replace their phone using the same method?
Two questions follow:
Was your phone replaced with another g2x, or a phone similar to it?
Was there an option to pay the difference for a phone upgrade?
If you go through Assurion, you need to call them and ask for a different model. We filed a claim online and got another G2x.
If you're going through T-Mobile, you have to get three replacements in six months before they'll offer a different model
Sent from my LG-P999 using xda premium
I can confirm this mine broke a few months ago and online all they offered was g2x so I called and asked and they offered me a HTC oneS came brand new in box with new micro sim and I am loving it very stable.
beccadevin said:
I can confirm this mine broke a few months ago and online all they offered was g2x so I called and asked and they offered me a HTC oneS came brand new in box with new micro sim and I am loving it very stable.
Click to expand...
Click to collapse
Is that through the insurance or through the warranty replacement from t mobile?
Sent from my LG-P999 using xda app-developers app
Through assurion insurance had to pay the 130$ premium but well worth it to get away from the g2x.
Sent from my HTC VLE_U using xda app-developers app
Had anybody done the warranty replacement recently....the last time I did it they offered me the sidekick..total piece of crap. Just wondering if the options are different now.
Sent from my LG-P999 using xda app-developers app
batcheze said:
Had anybody done the warranty replacement recently....the last time I did it they offered me the sidekick..total piece of crap. Just wondering if the options are different now.
Sent from my LG-P999 using xda app-developers app
Click to expand...
Click to collapse
Read the thread Already answered
Sent from my HTC VLE_U using xda app-developers app
beccadevin said:
Read the thread Already answered
Sent from my HTC VLE_U using xda app-developers app
Click to expand...
Click to collapse
Actually it wasn't...the thread has been talking about the insurance replacement not about the T-Mobile warranty exchange program...they are two completely different things.
Sent from my LG-P999 using xda app-developers app
I called asurion and filed a claim today.
They said they could only send out a different phone if the same model phone is not available; I didn't want to push the issue since I'd be getting a new phone anyway.
the deductible was $130
Didn't want to create a new thread so I'll post here. My G2X recently started sensing the headphones even when non are plugged in which doesn't allow me to call without using the speaker. I went to a T-Mobile store and the representative there, after checking if my phone has been rooted off-course, said that for $5 I will get a replacement in 2 days which is a "much better" phone. What I got in the mail is a G2, which is a) 6 months older b) has a smaller screen c) has a single core processor d) has a slower wireless modem - I can go on and on, but the point is it's not an equivalent phone. This was the first problem I had with my G2X in 1 year and 9 months of owning it, so by all means replace it with another one or something that is better. I am going back to t-mob today, but I am not holding my breath. I'll keep people posted on the results of my expedition. Any insight into this matter is greatly appreciated.
Keep is posted, interested in seeing what they do for you....of anything at all
-custom sig.
OefArmy2005 said:
I am going back to t-mob today, but I am not holding my breath. I'll keep people posted on the results of my expedition. Any insight into this matter is greatly appreciated.
Click to expand...
Click to collapse
maybe treat it as an honest mistake on their part at first. I'd be surprised if they stuck with the verdict that you deserve a G2. You didn't tell us what replacement plan you had or what warranty you were using to get it fixed. Also, usually the headphone issue can be fixed with compressed air or a straw brush or q-tip dipped in alcohol to clean off the contacts, which can register a headset when nothing is in there.
tell them you want your G2X back if nothing else. It's probably worth more with the headset issue than the G2 new.
thehumble1 said:
maybe treat it as an honest mistake on their part at first. I'd be surprised if they stuck with the verdict that you deserve a G2. You didn't tell us what replacement plan you had or what warranty you were using to get it fixed. Also, usually the headphone issue can be fixed with compressed air or a straw brush or q-tip dipped in alcohol to clean off the contacts, which can register a headset when nothing is in there.
tell them you want your G2X back if nothing else. It's probably worth more with the headset issue than the G2 new.
Click to expand...
Click to collapse
Didn't get a chance to stop by yesterday, so we'll see what they say today. I am an electrical engineer so I can easily fix this issue, I just think if I pay $7.99(premium handset protection) I should be able to use it - especially since my wife and I have paid it for 2 phones for almost 2 years. I came straight to the store and the T- Mobile representative filed the claim for me - so since it was only $5 shipping I assume the replacement is direct from T-Mobile.
Well, as expected, the T-Mobile rap agreed that the G2 is inferior, called customer service to see what they can do and and they said - "too bad-so sad." After that, he said that the only thing he can recommend is calling customer loyalty(I'll try it but I am not holding my breath). So the bottom line is, T-Mobile stole $400 of my money over 2 years for 2 phones since the protection plan did absolutely nothing for me even when my device broke. I am sending the G2 back and that's that. TMobile offers the cheapest service, especially if I have 3 lines with unlimited data and a 10% discount I can get through work, so I really doubt I'll switch to something else.
Sorry to hear this man
-custom sig.
Pain-N-Panic said:
Sorry to hear this man
-custom sig.
Click to expand...
Click to collapse
Well, finally after 2 visits to the T-mobile store and contacting customer loyalty department twice - the first time I was promised I will get a replacement G2X - and the order was never filed - I got a nice shiny refurbished LG L9. It's not the greatest phone, but it sure as heck beats the G2 and is definitely better then the G2X. Not sure why this was so hard to do in the first place?
Glad you got a new rig man!!

Bought a bricked one S. Can I fix it?

Hey One S community. I hope this will be my new home. I currently have a Samsung galaxy vibrant so the One S would be a huge update (original snapdragon so the s4). Anyways, I bought a like new condition HTC one S which will not boot. Apparently the guy was attempting to unlock the boot loader and ended up wiping the phone. The phone will power up to the HTC screen so fast boot should be accessible. I'm hoping to reflash it with the T-Mobile RUU. I played 170$ for it. What are my odds of this phone being bricked forever?
Sent from my SGH-T959 using xda app-developers app
motitas said:
Hey One S community. I hope this will be my new home. I currently have a Samsung galaxy vibrant so the One S would be a huge update (original snapdragon so the s4). Anyways, I bought a like new condition HTC one S which will not boot. Apparently the guy was attempting to unlock the boot loader and ended up wiping the phone. The phone will power up to the HTC screen so fast boot should be accessible. I'm hoping to reflash it with the T-Mobile RUU. I played 170$ for it. What are my odds of this phone being bricked forever?
Sent from my SGH-T959 using xda app-developers app
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Can you get into bootloader? Hold Vol- when turning it on if you didn't know.
You paid 170 for a bootlooped phone? I couldn't even sell a new in box for 200 on craigslist lol
Sent from my HTC VLE_U using xda app-developers app
Darknites said:
Can you get into bootloader? Hold Vol- when turning it on if you didn't know.
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Waiting to see if I can. Is there any known situations where you wouldn't be able to? (assuming hardware is perfect). The guy claims that he can get into the bootloader and I can't see any situations where I couldn't fix it. If there is something he didn't tell me I should be fine as eBay buyer protection says that all his comments on the sale must be "in good faith" and not sneaky.
this was his item description: The phone is soft bricked, it will only boot to the htc logo. The bootloader needs to be re-locked in order to get it working. The phone is in excellent condition with no signs of wear, no charger included.
Spastic909 said:
You paid 170 for a bootlooped phone? I couldn't even sell a new in box for 200 on craigslist lol
Sent from my HTC VLE_U using xda app-developers app
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Sure wish I had seen your ad then . There seems to be a real bubble on the pricing of these phones. Check out ebay, for anything in new condition it is 300+ and anything with heavy use or moderate scratching is in the 230-250 range. I thought 170$ for a phone that seems a likely fix and is in mint condition is pretty good. I've always admired the One S as a phone anyways. Oh and the nexus 4 is out of stock all the time. here is some ebay reference, these are the last few One S's sold, I am the 165$: http://www.ebay.com/csc/Cell-Phones...Sold=1&_from=R40&LH_Complete=1&_nkw=htc+one+s
Can you load anything to memory from computer? If so you need to relock bootloader and flash ruu. There are guides here that explain what to do. On my phone and there is more to type than my pointer finger had the energy for on this phone
Sent from my HTC VLE_U using xda app-developers app
motitas said:
Waiting to see if I can. Is there any known situations where you wouldn't be able to? (assuming hardware is perfect). The guy claims that he can get into the bootloader and I can't see any situations where I couldn't fix it. If there is something he didn't tell me I should be fine as eBay buyer protection says that all his comments on the sale must be "in good faith" and not sneaky.
this was his item description: The phone is soft bricked, it will only boot to the htc logo. The bootloader needs to be re-locked in order to get it working. The phone is in excellent condition with no signs of wear, no charger included.
Sure wish I had seen your ad then . There seems to be a real bubble on the pricing of these phones. Check out ebay, for anything in new condition it is 300+ and anything with heavy use or moderate scratching is in the 230-250 range. I thought 170$ for a phone that seems a likely fix and is in mint condition is pretty good. I've always admired the One S as a phone anyways. Oh and the nexus 4 is out of stock all the time. here is some ebay reference, these are the last few One S's sold, I am the 165$: http://www.ebay.com/csc/Cell-Phones...Sold=1&_from=R40&LH_Complete=1&_nkw=htc+one+s
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Like Spastic909 says a RUU should fix that.
Spastic909 said:
Can you load anything to memory from computer? If so you need to relock bootloader and flash ruu. There are guides here that explain what to do. On my phone and there is more to type than my pointer finger had the energy for on this phone
Sent from my HTC VLE_U using xda app-developers app
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yeah don't worry, I've read up quite a bit and I know what my options are. I'm already prepped for the arrival of the phone and have installed the htc drivers and downloaded the RUU. I also know how to lock the bootloader. My real question right now is if you know of any scenarios where while being able to go into the bootloader the phone was unsalvagable. I'll return with results once it arrives
motitas said:
yeah don't worry, I've read up quite a bit and I know what my options are. I'm already prepped for the arrival of the phone and have installed the htc drivers and downloaded the RUU. I also know how to lock the bootloader. My real question right now is if you know of any scenarios where while being able to go into the bootloader the phone was unsalvagable. I'll return with results once it arrives
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Has long its only a software fault and can get to bootloader then it should be fine.
Yeah what he/she said ( don't take offense as I don't know your sex lol) as long as the phone and screen power on its not a hard brick and shouldn't have any issues
Sent from my HTC VLE_U using xda app-developers app
Spastic909 said:
Yeah what he/she said ( don't take offense as I don't know your sex lol) as long as the phone and screen power on its not a hard brick and shouldn't have any issues
Sent from my HTC VLE_U using xda app-developers app
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A he lol
should be able to revive it.
but, you paid too much for the phone.
got mine brand new for $150, plus $75 gift card thrown in for a local grocery store.
ippon said:
should be able to revive it.
but, you paid too much for the phone.
got mine brand new for $150, plus $75 gift card thrown in for a local grocery store.
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On contract? I bought the phone unlocked. If you got it new unlocked for that price, tell me where cause I'll take 3. On eBay they seem to be going for 300ish new. Moreover thanks for the help guys. Seems like a great community I'll be back with results!
Sent from my SGH-T959 using xda app-developers app
Time to double post for a statu update so I go the phone and got it running within and hour. checked the IMEI with t mobile and everything. Mint condition. What's the most vanilla jellybean rom I can go to? thanks.
Vanilla like cm10 with no sense, or the virtuous with sense and jb?
I'd say vanilla CM10 no paranoidandroid or anything. I tend to be a purist. if theres any other aosp roms that'd be good too. also how's the state of android 4.2? can you direct me to the right threads?
There is an unofficial for 4.2 but I'd go with the mist recent nightly here http://forum.xda-developers.com/showthread.php?t=1799139
Thanks. I ended up going with cm10 because while I loved 4.2 on my vibrant, camera is important to me. great phone so far. The amoled screen is a little of putting with the colorful edges on the text.
motitas said:
On contract? I bought the phone unlocked. If you got it new unlocked for that price, tell me where cause I'll take 3. On eBay they seem to be going for 300ish new. Moreover thanks for the help guys. Seems like a great community I'll be back with results!
Sent from my SGH-T959 using xda app-developers app
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it was a deal during christmas. locked to virgin mobile in canada. i'm with another carrier. bought it for $0 on contract and it was $150 fee to break contract. and unlocked for $1.50 on ebay. sold out everywhere now.

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