Lately my phone has been switching between 2g and 4g more often. This is when it is literally in the same spot. It can be sitting on my desk and randomly do this. Any ideas?
Mine does that as well even more so If their is a storm brewing outside. I figure it to be some network issue my roommate has tmobile as well and his phone does the same
Mine drives me crazy, just exchanged phone number 1 today for the issue, I live in 4G heaven according to T Mo but at home it switches a lot. When I am out and about and while at work I sit at 4G with 4 bars at home usually I get 2 bars of 4G or 2G, fortunately at home I have wifi so data speeds are not a problem. I called tech support 2 hrs after purchasing my Sensation on Sunday about the issue, tonight when I got home from work I had no signal, wtf? I called tech support again, they immediately put me through to teir 2 tech support who told me to go exchange the phone and SIM. Fired the new one up and bam 4 bars of 4G, drive home turn in and park phone drops to 2 bars 4G, wtf? I will call the store manager, he gave me his cell in case my problem persists, he says he can get an engineer dispatched immediatly to check the tower less than a mile away. Now that's service. As long as when I go out and about I have 4 bars 4G I can live with less at home, no signal, no problem, I can use wifi calling. What a pita to turn back on S off, and reroot and debrand the new one.
I am not as bothered as I would be if I was dealing with AT&T because everyone I have dealt with so far with T Mo are super helpful and nice, they appreciate their customers.
If you go into settings, under Wireless and Network, mobile networks, and change it to WCDMA ONLY this.will force 4_g for you...
Sent from my HTC Sensation 4G using XDA Premium App
Related
I got the phone on day one. The first thing I noticed as I looked at the phone as I walked out the door to my car was the 4g icon. Yay, I am on 4g! Wait, where did the icon go? It's pretty much been that way since I have had it. I keep it on Wifi at home. To put it on 4g, pretty much kills having a MOBILE smartphone. Data is the lifeblood of a smartphone and if it is not there, what's the point.
I have tried every single fix read here (and other forums). Including:
Rev A fix
Hard Reset
Pulling Battery and Sim card and placing back in
I have tried everything but take the phone back and complaining (rooted it).
Per the Verizon coverage map, I am (my house) in a 4g area. On the map, they ask for your address and it say's "I am covered" for 4g. I will note there are a few pockets on the map near my home that is 4g extended. I had been thinking it's just my area. As I would drive around, it would seem to lock onto 4g. But lately, no matter where I go, 4g goes in and out.
When the 4g goes in and out, it is killing all data. It's not like it quickly finds the 3g and resumes data transfer, it just stops. Goes to 1x after a while mostley.
So where I am at right now is that I have forced 3g (using Phone Info app) and now can get reliable mobile data.
Should I be patience with the network and wait it out or should I take this back and ***** (possibly being the device itself)? When does one suppose a possible software fix will be put out for the Thunderbolt?
Hey Man,
I read your post and I am a little confused. In summary is your issue that you dont have great 4G coverage by your house and 3G isnt picking up when 4g drops off?
If thats the case I know you said you tried the Rev A fix but just to double check did you:
Use the ##778# menu (hit call after ##778#)-->password is 000000-->modem settings-->Rev A-->choose enable-->hit the menu button on the tbolt and commit changes
Also have you had verizon try to swap out your sim card and/or called them up and made sure your current sim card is provisioned correctly? If both of these are the case and you tried all the other standard stuff I would go get the phone swapped out for another new device before your time runs out. I had the same problem and the Rev A fix did it for me.
jvward
What city are you in?
psufan5 said:
What city are you in?
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Click to collapse
Cincinnati area. Northern suburb. Close to towers and major highways.
Maybe return it and get a new TB?
I didn't have 4G in my home although Verizon's little "insert address" said I would. When I called, however, they said that I was on the border and it's a tough call for now.
When I started driving around to different areas, however, it picked up 4G signal just fine. When driving back into a 3G area it switched with no issue.
psufan5 said:
What city are you in?
Click to expand...
Click to collapse
And thats the right question to ask.
My 4G, in Los Angeles, is amazing. But Verizon is just starting to get 4G up and running in many cities right now, cant expect to have great coverage for many more months.
jvward said:
Hey Man,
I read your post and I am a little confused. In summary is your issue that you dont have great 4G coverage by your house and 3G isnt picking up when 4g drops off?
jvward
Click to expand...
Click to collapse
When the 4g drops, data stops. No icon. Sometimes 3g shows up. Mostly 1x. Lately, nothing. No icon, no data.
jawa5636 said:
Cincinnati area. Northern suburb. Close to towers and major highways.
Click to expand...
Click to collapse
I'm in northern Cincinnati too. Contact me before you do anything.
Hey, I have had problems too. I work in the Tri-county area and have GREAT 4G coverage. If you look at the 4G map I am right on the cusp (Maineville) of coverage. In my house, it will rotate between 4g/3g/1x constantly. I downloaded the "LTE OnOFF" app from TeamAndIRC and will toggle 3G only when I'm at home. For some reason I STILL HAVE TO DO THIS even though I'm using wi-fi 100%. When I get to work I toggle to 4G. Doing this, my battery life is exceptional. Before I figured it out I was draining my battery overnight every night. I don't know why the wi-fi requires that 3G only be on but it works.
Almost, but hanging on by a thread....
I am new to Verizon and I picked this up the day after launch. My two weeks are up. I am not in the 4G area (home), but spend most of my waking moment in a 4G area (work). While the phone itself doesn't have a hard time switching between networks on the handheld (I've watched it go from 3 to 4G while driving, I can almost pinpoint the switching area), it does have a hard time when in WiFi Hotspot Mode.
Here's what I mean. I'll be on wireless tether in a 4G zone and then without notice, the phone reports (via Hotspot App) that there is no mobile network ready and there is no data connection icon on the top menu bar. My Xoom is much more reliable on maintaining a connection (3G of course).
This is my only complaint about the 4G network, but it's a small one. The handheld itself is wonderful. I'm keeping both for now.
Check out my speed test on WiFi tether.
Verizon confirmed on the phone with me that there is in fact a bug in HTCs software switching from 4G to 3G when coverage drops. It should be fixed... In the mean time make sure you are using an app from the market to switch to 3G only unless you need 4G.
Other than that, just return it and wait for something else.
ridobe said:
I'm in northern Cincinnati too. Contact me before you do anything.
Hey, I have had problems too. I work in the Tri-county area and have GREAT 4G coverage. If you look at the 4G map I am right on the cusp (Maineville) of coverage. In my house, it will rotate between 4g/3g/1x constantly. I downloaded the "LTE OnOFF" app from TeamAndIRC and will toggle 3G only when I'm at home. For some reason I STILL HAVE TO DO THIS even though I'm using wi-fi 100%. When I get to work I toggle to 4G. Doing this, my battery life is exceptional. Before I figured it out I was draining my battery overnight every night. I don't know why the wi-fi requires that 3G only be on but it works.
Click to expand...
Click to collapse
LOL. I live straight down 747 in Liberty Twp. (few miles up from Beckett Ridge). Driving around would get me a better connection (4g) at first but lately, as I drive around, it's all over the board. Most the time there is no data icon. I have another app (Phone Info) that has a toggle.
It gets frustrating in that I don't know if the issue is the phone, network or both. Hard to troubleshoot. I suppose I should mosey on down to the mall for anything and see what kind of 4g I get.
I am in almost the same situation as the OP, I have 4G everywhere but my home which I have confirmed with VZW is in a 4G coverage area, not an extended coverage area either. I have narrowed it down to my street exactly. Right after I turn down imy street I lose 4G.
I then once I am home and no I don't mean indoors just at my house I frequently go between nothing, 1x, and 3G(Very Weak) with sporadic data. Will not get 4G back unless I drive around. This is my second device, and second trouble ticket with VZW this time giving more detailed information.
I have also tried every possible solution but unfortunately switching to Rev. A is not a "solution" for me as I am in a 4G area and if I wanted 3G I probably would have just kept my Droid X.
I sure hope this bug if it is one in the software will be fixed with an update or VZW can sort it out if it is my network.
ridobe said:
I'm in northern Cincinnati too. Contact me before you do anything.
Hey, I have had problems too. I work in the Tri-county area and have GREAT 4G coverage. If you look at the 4G map I am right on the cusp (Maineville) of coverage. In my house, it will rotate between 4g/3g/1x constantly. I downloaded the "LTE OnOFF" app from TeamAndIRC and will toggle 3G only when I'm at home. For some reason I STILL HAVE TO DO THIS even though I'm using wi-fi 100%. When I get to work I toggle to 4G. Doing this, my battery life is exceptional. Before I figured it out I was draining my battery overnight every night. I don't know why the wi-fi requires that 3G only be on but it works.
Click to expand...
Click to collapse
Update:
Per my experience yesterday, if you are within the 275 loop, you are golden. Once I hit West Chester/Beckett Ridge, LTE started dropping. At my house, it is almost non-existent.
Just got the G2X today.
I'm having extremely poor to no reception at work.
All TMO phones I've used (G1, G2, N1, NS, Mytouch, Mytouch 4G, Galaxy S 4G)
in the past have random reception problems, mostly what I'd say is passable reception at work (in and out of steel buildings).
This G2X is the worst yet.
TMO service walked me thru putting a new sim in and and all.
But it didnt help.
It jumps back and forth from 2G with 2 bars to no service at all.
I didnt like the Galaxy S 4G but it got better reception.
I like this phone, vanilla and all.
Anyone else having this issue ?
If not its going back to TMO.
I got mine this morning at 10 and I have been having great reception! 4 bars with the 4G! And I came from the Samsung 4g also!
Sent from my LG-P999 using XDA Premium App
How do you know if you got 4G, I got the 4G symbol but network connection says utms and I mainly get around 3mb download on speedtest, but sometimes it goes to 7 or 8 mb down...but still says utms, I thought that was 3G. thanks!
reception
I have had great reception with the G2X. Better than both the G2 and MT4G.
fhaines
I love the phone, but the reception isn't very good in my house. The nexus s had better reception.
Sent from my LG-P999 using XDA App
G2x's reception is on average about 5 to 10 dB weaker than the MT4G that its replacing but I have full coverage everywhere I go and at home I just use wifi calling so its a non-issue.
I live right by an air force base and I'm sure their signals interfere with cell reception. at&t has tons of towers out here and I had to switch because of the signal interference being so bad.
EtherealRemnant said:
G2x's reception is on average about 5 to 10 dB weaker than the MT4G that its replacing but I have full coverage everywhere I go and at home I just use wifi calling so its a non-issue.
I live right by an air force base and I'm sure their signals interfere with cell reception. at&t has tons of towers out here and I had to switch because of the signal interference being so bad.
Click to expand...
Click to collapse
I still have the MyTouch 4G and Galaxy S 4G and they both have much better
reception than the G2X does.
I'm pretty disappointed.
I'll probably end up returning it and going back to the MyTouch 4G
(I didnt care for the Galaxy S 4G....200mb internal memory what ?).
Especially since its being reported the Sensation is hitting beginning of June.
There are like 6 or 7 "poor reception" threads in here.
Does that mean this is now definitely a known issue ?
All I got was them walking me thru putting in a new sim.
Nothing improved and the tech said oh well it must be just the area you are in.
And this was after me telling her the MyTouch 4G and the Galaxy S 4G didnt
behave in this manner !
I'm leaning towards returning the phone at this point, but I'm going to wait
a week or so and see if any software updates addressing this are forthcoming.
I had a great reception with my G2x. Had 4G throughout the day both at home and office. And on the way from between home and office too.
Unfortunately had to return it for reboot issues.
I am getting only umts. The device shows 4G but still only umts. I have installed new sim card and had it reset on the network and nothing changes. Even my Vibrant will show hspda when in 3g areas but not this phone so far. I have called CS 3 times and finally they have agreed to send out a replacement phone. I also have had random reboots ( it reboots but reboots right back up to the app you were running before the reboot.) and after speaking for only apporx. a minute the phone feels like it will burn your ear., I really want to keep this phone but if the replacement is the same than I will just send it back and wait for the SGS II or the Sensation. Really is a shame as there is so much I really like about it.
Got the phone, what gives. Connectivity sux, shows like 3 bars and 4g but the internet is slow and spotty. What gives? My HD2 runs just fine in the same spot.
Sent from my Nexus One using XDA App
I'm not getting any signal issues. My signal has been working great. I'd say return it man and get another one.
No 3G At All ! Whats Up With That ?
Definitely has an issue.
I've never seen it get 3G on this phone.
Only 2G or 4G.
I guess I will be returning the phone.
I really hate to, I like the phone.
But there is definitely something wrong with it.
My G2X has the best signal I have ever had with a T-Mobile phone. I keep a data signal in more places than I did with my Vibrant.
going_home said:
Definitely has an issue.
I've never seen it get 3G on this phone.
Only 2G or 4G.
I guess I will be returning the phone.
I really hate to, I like the phone.
But there is definitely something wrong with it.
Click to expand...
Click to collapse
My signal is great, but I'm only seeing 2G or 4G. This does not surprise me, I'm in a HSPA+ area. Why would I ever see 3G?
I can't take the reception jumping from full 4G down to 2G constantly. I ordered the Nexus S and I'm not looking back. Even without support for 14.4, SAMOLED and better service will make up for it.
Sent from my LG-P999 using XDA Premium App
Frag x 3 said:
I can't take the reception jumping from full 4G down to 2G constantly. I ordered the Nexus S and I'm not looking back. Even without support for 14.4, SAMOLED and better service will make up for it.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
FWIW, I came from a Nexus S and think the reception is quite a bit better with the G2X.
If you have reception problems you can try 2 things:
1) Go into your mobile network settings and change your network mode to GSM/WCDMA if it isn't already selected. Then click on network operators and do a search. You should see T-Mobile UMTS, T-Mobile GSM and ATT GSM. Once you see the networks it finds, click on select automatically. Before leaving this menu, make sure you click on data roaming. Don't worry, you won't be charged unless your internationally roaming.
2) Swap out your SIM card.
jrwingate6 said:
If you have reception problems you can try 2 things:
1) Go into your mobile network settings and change your network mode to GSM/WCDMA if it isn't already selected. Then click on network operators and do a search. You should see T-Mobile UMTS, T-Mobile GSM and ATT GSM. Once you see the networks it finds, click on select automatically. Before leaving this menu, make sure you click on data roaming. Don't worry, you won't be charged unless your internationally roaming.
2) Swap out your SIM card.
Click to expand...
Click to collapse
Did all that the 1st day (4-20-11).
Finally returned the phone today after testing the data connectivity
at work today with the MyTouch 4G versus the G2X.
No problem with the MT4G but the G2X had horrible or zero internet.
I will post the results with a new phone tomorrow.
The rep said they just got in a new batch of phones.
I hope the exchange has fixed the issue.
Its mostly wifi hotspotting that its really evident.
I want the phone to work because its the snappiest phone I've ever used.
Maybe it could be the area you are in. Both of my G2x and G2 have solid 4g signal.
My signal frequently goes from HSPA+ to 3G to no signal...sits for a minute or two then jumps back on to HSPA+. Is there any way to disable 4G access and only utilize 3G? I know its not my area cause prior to purchasing this phone I always had full bars and my wife doesnt have these issues on her iPhone 4. Could it be a defective unit?
Sent from my SAMSUNG-SGH-I997 using XDA App
how do you know you have 4G then 3G? im wondering because last tiem i spoke with a At&t rep that had said that newer phones don't come equipped with a 3G icon on the H+ icon which is 3G/4G
The icon changes from H+ to G in the status bar. Then no signal...then back to H+. I just exchanged my atrix for the infuse and never had the problem with atrix.
Sent from my SAMSUNG-SGH-I997 using XDA App
OH... it goes form H+ (3G) to edge. yeah that must be a problem call att so they can check to see if towers are being worked on in your area.
Ok so i cheched with att and no tower problems in my area, infact i am less than a mile from a tower at my home address, even was given a new sim card since my old one was not 4g compatible....still frequently dropping to no service, now service wont resume unless i restart. Coukd it be faulty hardware? Or does anyone else have similar issues
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
Like transformer27 said, there's no 4G per se.
Is just 3G and EDGE. 3G will be the H+.
I would travel to another area (far away) to make sure you are in another tower and see if the problem persist.
If it does, then the phone might have a problem, if it goes away well then either the tower is having issues, or there some sort of interfering around you house/work area where you usually use the phone.
Believe or not, sometimes towers will have problems and ATT wont really be able to tell at all unless they get a tech to the tower.
My wife just upgraded from the MyTouch Slide 3G to the Slide 4G. The 4G is constantly dropping to 2G so obviously the data speeds are terrible. Her Slide 3G usually always stayed in 3G in the same areas the 4G is now dropping. Anyone else experiencing this?
Did experience something like this at a friend's house.
Sounds like the problem that the one of the reviewers of the Sidekick 4G was having (ping-ponging between 4G and 2G). Not everyone was having that problem in the wild, though. Could be a coincidence that two recent physical keyboard-based 4G phones are having trouble holding their T-Mobile HSPA+ connections and skipping the 3G alternative, though it could be a bug with T-Mobile's HSPA+ at the tower or phone level. I don't know know the protocol rules on the handoff between 3G and HSPA+. Some reviewers have reported lower data rates than expected with the Slide. The Sensation supposedly has a death grip issue, so maybe there's a variation of that with the Slide (due to a different landscape hand position using the physical keyboard) resulting in 2G connections. Could be temporary capacity issues with your wife's local 3G/4G towers. Is this a constant problem or worse at different times of the day? I remember a few years back reading a report on 3G mobile streaming usage experiments in Europe that it only took like 8 people streaming on the same tower to saturate the tower's 3G capacity. Of course, the number should be higher with HSPA+, but just wanted to point out it is possible for a tower to get overloaded. Keep us posted. This is the kind of stuff that will determine whether I get the Slide and stay with T-Mobile.
I'm in MD and I'm constantly having this issue in my apartment. One minute I have 4g and the next I have 2g and it wont switch back until I restart the phone. I wont even be holding it and i see the issue. Dunno, at least I have 14 days to bring it back.
Had same issue with my sensation. Try going into settings and switching to just wcdma as opposed to it picking between gsm/wcdma. It is under wireless and mobile settings. That is assuming you are in a good 4g area. It will not show 3g
Sent from my HTC Sensation 4G using XDA Premium App
Well i saw this happening on the 1st floor of my house. But it was in a hallway away from the windows. but when i moved it came back to 4g and stays there. I think it has do more with the tower and whats available in your area.
Should I ever see 3G on the phone? Currently it is only ever in 4G or 2G. I notice the manual mentions 3G also though. I was assuming it always said 4G even if it was really 3G, but now I'm not sure. Has anyone seen 3G at all for their signal? I'm wondering if there is a setting wrong on the phone.
For those of you that don't have the network settings, go to the market and download an app called Network, it's free. Scroll down to set preferred network type and chose WCDMA only.
Randomocity812 said:
I'm in MD and I'm constantly having this issue in my apartment. One minute I have 4g and the next I have 2g and it wont switch back until I restart the phone. I wont even be holding it and i see the issue. Dunno, at least I have 14 days to bring it back.
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Click to collapse
This issue is the phone itself. This is a verry buggy phone. Coming from a family g1 plan and were very excited but these phones have issues. Cant wait for root. Neways i know the 2g issue is that it gets stuck and u have to reboot. For ex. I tested in cordelane ID in near costco. Full 4g bars. Had 2 mt4gs's. One phone was in 4g and the other was stuck. I tried the old g1 trick they had in the beginning switching in and out of airplane mode. Did not work. Rebooted and it worked fine. Many other issues like all the time on both phones the widgets get stuck. U must slide to next screen than go back and widget works. Like i said i have 2 phones so i can troubleshoot and feel confident its not a glitch with a particular phone, etc. These phones suck.
I have a nexus 5 and just recently got LTE coverage in my area. I know that LTE is data only so when I make a call it drops LTE coverage and I get HSPA+. However the issue that I am having is that after I hang up the call it stays on HSPA rather than go back to LTE. It has taken anywhere from 2 minutes to 2 hours to regain LTE coverage after making a call. On my girlfriends iPhone on AT&T after making a call her phone regains LTE coverage immediately. Is this normal for T-Mobile ?
I would say it's not normal. I'm on T-Mobile and my N5 goes from HSPA back to LTE almost immediately.
Sent from my Nexus 7 using xda premium
I am having the same issue. I called T-Mobile last night they are going to replace my unit.
Sent from my Nexus 5 using XDA Premium 4 mobile app
ILowry282 said:
I have a nexus 5 and just recently got LTE coverage in my area. I know that LTE is data only so when I make a call it drops LTE coverage and I get HSPA+. However the issue that I am having is that after I hang up the call it stays on HSPA rather than go back to LTE. It has taken anywhere from 2 minutes to 2 hours to regain LTE coverage after making a call. On my girlfriends iPhone on AT&T after making a call her phone regains LTE coverage immediately. Is this normal for T-Mobile ?
Click to expand...
Click to collapse
Does toggling data off then back on fix it? I've never experienced this myself, but I fully recognize that I don't really ever care to know if I'm on hspa or lte, (or even 3g for that matter) and very rarely do I even have the notification bar open to even know if I do. But I suspect it might. I also suspect that if this is indeed an issue, that exchanging your phone won't change anything.
Dude T mobile sucks arse unless you live like directly under a tower. At least in the northwest CT their service is complete garbage. By Tmob. Hello ATT
RoyJ said:
Dude T mobile sucks arse unless you live like directly under a tower. At least in the northwest CT their service is complete garbage. By Tmob. Hello ATT
Click to expand...
Click to collapse
PS You're advertising for the wrong cellular company in your profile. It still says you're on Verizon.
Sorry, lol. I really don't have a computer. Just browser on tapatalk lol. Can't edit it from that and I haven't updated my profile since the day I got my N5 and that was only my signature
But in all reality T-Mobile is garbage. They talk the talk but are far from walking the walk. Taking my N5 to ATT for a month lol.
Dude stop generalizing... Been on tmo for a month and a half now in NYC, surrounding environs, SC, CT and coverage has been good. Not great when you're further away from a major city but to say they're complete garbage is very misleading.
sent from my hammerhead
I live outside of Sacramento and T-Mobile coverage is great here. I get 10-15mpbs on HSPA+. 20-30mbps on LTE.