Frequent no signal issues - Samsung Infuse 4G

My signal frequently goes from HSPA+ to 3G to no signal...sits for a minute or two then jumps back on to HSPA+. Is there any way to disable 4G access and only utilize 3G? I know its not my area cause prior to purchasing this phone I always had full bars and my wife doesnt have these issues on her iPhone 4. Could it be a defective unit?
Sent from my SAMSUNG-SGH-I997 using XDA App

how do you know you have 4G then 3G? im wondering because last tiem i spoke with a At&t rep that had said that newer phones don't come equipped with a 3G icon on the H+ icon which is 3G/4G

The icon changes from H+ to G in the status bar. Then no signal...then back to H+. I just exchanged my atrix for the infuse and never had the problem with atrix.
Sent from my SAMSUNG-SGH-I997 using XDA App

OH... it goes form H+ (3G) to edge. yeah that must be a problem call att so they can check to see if towers are being worked on in your area.

Ok so i cheched with att and no tower problems in my area, infact i am less than a mile from a tower at my home address, even was given a new sim card since my old one was not 4g compatible....still frequently dropping to no service, now service wont resume unless i restart. Coukd it be faulty hardware? Or does anyone else have similar issues
Sent from my SAMSUNG-SGH-I997 using XDA Premium App

Like transformer27 said, there's no 4G per se.
Is just 3G and EDGE. 3G will be the H+.
I would travel to another area (far away) to make sure you are in another tower and see if the problem persist.
If it does, then the phone might have a problem, if it goes away well then either the tower is having issues, or there some sort of interfering around you house/work area where you usually use the phone.
Believe or not, sometimes towers will have problems and ATT wont really be able to tell at all unless they get a tech to the tower.

Related

Sadly giving up on 4G for now...

I got the phone on day one. The first thing I noticed as I looked at the phone as I walked out the door to my car was the 4g icon. Yay, I am on 4g! Wait, where did the icon go? It's pretty much been that way since I have had it. I keep it on Wifi at home. To put it on 4g, pretty much kills having a MOBILE smartphone. Data is the lifeblood of a smartphone and if it is not there, what's the point.
I have tried every single fix read here (and other forums). Including:
Rev A fix
Hard Reset
Pulling Battery and Sim card and placing back in
I have tried everything but take the phone back and complaining (rooted it).
Per the Verizon coverage map, I am (my house) in a 4g area. On the map, they ask for your address and it say's "I am covered" for 4g. I will note there are a few pockets on the map near my home that is 4g extended. I had been thinking it's just my area. As I would drive around, it would seem to lock onto 4g. But lately, no matter where I go, 4g goes in and out.
When the 4g goes in and out, it is killing all data. It's not like it quickly finds the 3g and resumes data transfer, it just stops. Goes to 1x after a while mostley.
So where I am at right now is that I have forced 3g (using Phone Info app) and now can get reliable mobile data.
Should I be patience with the network and wait it out or should I take this back and ***** (possibly being the device itself)? When does one suppose a possible software fix will be put out for the Thunderbolt?
Hey Man,
I read your post and I am a little confused. In summary is your issue that you dont have great 4G coverage by your house and 3G isnt picking up when 4g drops off?
If thats the case I know you said you tried the Rev A fix but just to double check did you:
Use the ##778# menu (hit call after ##778#)-->password is 000000-->modem settings-->Rev A-->choose enable-->hit the menu button on the tbolt and commit changes
Also have you had verizon try to swap out your sim card and/or called them up and made sure your current sim card is provisioned correctly? If both of these are the case and you tried all the other standard stuff I would go get the phone swapped out for another new device before your time runs out. I had the same problem and the Rev A fix did it for me.
jvward
What city are you in?
psufan5 said:
What city are you in?
Click to expand...
Click to collapse
Cincinnati area. Northern suburb. Close to towers and major highways.
Maybe return it and get a new TB?
I didn't have 4G in my home although Verizon's little "insert address" said I would. When I called, however, they said that I was on the border and it's a tough call for now.
When I started driving around to different areas, however, it picked up 4G signal just fine. When driving back into a 3G area it switched with no issue.
psufan5 said:
What city are you in?
Click to expand...
Click to collapse
And thats the right question to ask.
My 4G, in Los Angeles, is amazing. But Verizon is just starting to get 4G up and running in many cities right now, cant expect to have great coverage for many more months.
jvward said:
Hey Man,
I read your post and I am a little confused. In summary is your issue that you dont have great 4G coverage by your house and 3G isnt picking up when 4g drops off?
jvward
Click to expand...
Click to collapse
When the 4g drops, data stops. No icon. Sometimes 3g shows up. Mostly 1x. Lately, nothing. No icon, no data.
jawa5636 said:
Cincinnati area. Northern suburb. Close to towers and major highways.
Click to expand...
Click to collapse
I'm in northern Cincinnati too. Contact me before you do anything.
Hey, I have had problems too. I work in the Tri-county area and have GREAT 4G coverage. If you look at the 4G map I am right on the cusp (Maineville) of coverage. In my house, it will rotate between 4g/3g/1x constantly. I downloaded the "LTE OnOFF" app from TeamAndIRC and will toggle 3G only when I'm at home. For some reason I STILL HAVE TO DO THIS even though I'm using wi-fi 100%. When I get to work I toggle to 4G. Doing this, my battery life is exceptional. Before I figured it out I was draining my battery overnight every night. I don't know why the wi-fi requires that 3G only be on but it works.
Almost, but hanging on by a thread....
I am new to Verizon and I picked this up the day after launch. My two weeks are up. I am not in the 4G area (home), but spend most of my waking moment in a 4G area (work). While the phone itself doesn't have a hard time switching between networks on the handheld (I've watched it go from 3 to 4G while driving, I can almost pinpoint the switching area), it does have a hard time when in WiFi Hotspot Mode.
Here's what I mean. I'll be on wireless tether in a 4G zone and then without notice, the phone reports (via Hotspot App) that there is no mobile network ready and there is no data connection icon on the top menu bar. My Xoom is much more reliable on maintaining a connection (3G of course).
This is my only complaint about the 4G network, but it's a small one. The handheld itself is wonderful. I'm keeping both for now.
Check out my speed test on WiFi tether.
Verizon confirmed on the phone with me that there is in fact a bug in HTCs software switching from 4G to 3G when coverage drops. It should be fixed... In the mean time make sure you are using an app from the market to switch to 3G only unless you need 4G.
Other than that, just return it and wait for something else.
ridobe said:
I'm in northern Cincinnati too. Contact me before you do anything.
Hey, I have had problems too. I work in the Tri-county area and have GREAT 4G coverage. If you look at the 4G map I am right on the cusp (Maineville) of coverage. In my house, it will rotate between 4g/3g/1x constantly. I downloaded the "LTE OnOFF" app from TeamAndIRC and will toggle 3G only when I'm at home. For some reason I STILL HAVE TO DO THIS even though I'm using wi-fi 100%. When I get to work I toggle to 4G. Doing this, my battery life is exceptional. Before I figured it out I was draining my battery overnight every night. I don't know why the wi-fi requires that 3G only be on but it works.
Click to expand...
Click to collapse
LOL. I live straight down 747 in Liberty Twp. (few miles up from Beckett Ridge). Driving around would get me a better connection (4g) at first but lately, as I drive around, it's all over the board. Most the time there is no data icon. I have another app (Phone Info) that has a toggle.
It gets frustrating in that I don't know if the issue is the phone, network or both. Hard to troubleshoot. I suppose I should mosey on down to the mall for anything and see what kind of 4g I get.
I am in almost the same situation as the OP, I have 4G everywhere but my home which I have confirmed with VZW is in a 4G coverage area, not an extended coverage area either. I have narrowed it down to my street exactly. Right after I turn down imy street I lose 4G.
I then once I am home and no I don't mean indoors just at my house I frequently go between nothing, 1x, and 3G(Very Weak) with sporadic data. Will not get 4G back unless I drive around. This is my second device, and second trouble ticket with VZW this time giving more detailed information.
I have also tried every possible solution but unfortunately switching to Rev. A is not a "solution" for me as I am in a 4G area and if I wanted 3G I probably would have just kept my Droid X.
I sure hope this bug if it is one in the software will be fixed with an update or VZW can sort it out if it is my network.
ridobe said:
I'm in northern Cincinnati too. Contact me before you do anything.
Hey, I have had problems too. I work in the Tri-county area and have GREAT 4G coverage. If you look at the 4G map I am right on the cusp (Maineville) of coverage. In my house, it will rotate between 4g/3g/1x constantly. I downloaded the "LTE OnOFF" app from TeamAndIRC and will toggle 3G only when I'm at home. For some reason I STILL HAVE TO DO THIS even though I'm using wi-fi 100%. When I get to work I toggle to 4G. Doing this, my battery life is exceptional. Before I figured it out I was draining my battery overnight every night. I don't know why the wi-fi requires that 3G only be on but it works.
Click to expand...
Click to collapse
Update:
Per my experience yesterday, if you are within the 275 loop, you are golden. Once I hit West Chester/Beckett Ridge, LTE started dropping. At my house, it is almost non-existent.

Help ! G2X - Poor Reception ? Anyone Else ?

Just got the G2X today.
I'm having extremely poor to no reception at work.
All TMO phones I've used (G1, G2, N1, NS, Mytouch, Mytouch 4G, Galaxy S 4G)
in the past have random reception problems, mostly what I'd say is passable reception at work (in and out of steel buildings).
This G2X is the worst yet.
TMO service walked me thru putting a new sim in and and all.
But it didnt help.
It jumps back and forth from 2G with 2 bars to no service at all.
I didnt like the Galaxy S 4G but it got better reception.
I like this phone, vanilla and all.
Anyone else having this issue ?
If not its going back to TMO.
I got mine this morning at 10 and I have been having great reception! 4 bars with the 4G! And I came from the Samsung 4g also!
Sent from my LG-P999 using XDA Premium App
How do you know if you got 4G, I got the 4G symbol but network connection says utms and I mainly get around 3mb download on speedtest, but sometimes it goes to 7 or 8 mb down...but still says utms, I thought that was 3G. thanks!
reception
I have had great reception with the G2X. Better than both the G2 and MT4G.
fhaines
I love the phone, but the reception isn't very good in my house. The nexus s had better reception.
Sent from my LG-P999 using XDA App
G2x's reception is on average about 5 to 10 dB weaker than the MT4G that its replacing but I have full coverage everywhere I go and at home I just use wifi calling so its a non-issue.
I live right by an air force base and I'm sure their signals interfere with cell reception. at&t has tons of towers out here and I had to switch because of the signal interference being so bad.
EtherealRemnant said:
G2x's reception is on average about 5 to 10 dB weaker than the MT4G that its replacing but I have full coverage everywhere I go and at home I just use wifi calling so its a non-issue.
I live right by an air force base and I'm sure their signals interfere with cell reception. at&t has tons of towers out here and I had to switch because of the signal interference being so bad.
Click to expand...
Click to collapse
I still have the MyTouch 4G and Galaxy S 4G and they both have much better
reception than the G2X does.
I'm pretty disappointed.
I'll probably end up returning it and going back to the MyTouch 4G
(I didnt care for the Galaxy S 4G....200mb internal memory what ?).
Especially since its being reported the Sensation is hitting beginning of June.
There are like 6 or 7 "poor reception" threads in here.
Does that mean this is now definitely a known issue ?
All I got was them walking me thru putting in a new sim.
Nothing improved and the tech said oh well it must be just the area you are in.
And this was after me telling her the MyTouch 4G and the Galaxy S 4G didnt
behave in this manner !
I'm leaning towards returning the phone at this point, but I'm going to wait
a week or so and see if any software updates addressing this are forthcoming.
I had a great reception with my G2x. Had 4G throughout the day both at home and office. And on the way from between home and office too.
Unfortunately had to return it for reboot issues.
I am getting only umts. The device shows 4G but still only umts. I have installed new sim card and had it reset on the network and nothing changes. Even my Vibrant will show hspda when in 3g areas but not this phone so far. I have called CS 3 times and finally they have agreed to send out a replacement phone. I also have had random reboots ( it reboots but reboots right back up to the app you were running before the reboot.) and after speaking for only apporx. a minute the phone feels like it will burn your ear., I really want to keep this phone but if the replacement is the same than I will just send it back and wait for the SGS II or the Sensation. Really is a shame as there is so much I really like about it.
Got the phone, what gives. Connectivity sux, shows like 3 bars and 4g but the internet is slow and spotty. What gives? My HD2 runs just fine in the same spot.
Sent from my Nexus One using XDA App
I'm not getting any signal issues. My signal has been working great. I'd say return it man and get another one.
No 3G At All ! Whats Up With That ?
Definitely has an issue.
I've never seen it get 3G on this phone.
Only 2G or 4G.
I guess I will be returning the phone.
I really hate to, I like the phone.
But there is definitely something wrong with it.
My G2X has the best signal I have ever had with a T-Mobile phone. I keep a data signal in more places than I did with my Vibrant.
going_home said:
Definitely has an issue.
I've never seen it get 3G on this phone.
Only 2G or 4G.
I guess I will be returning the phone.
I really hate to, I like the phone.
But there is definitely something wrong with it.
Click to expand...
Click to collapse
My signal is great, but I'm only seeing 2G or 4G. This does not surprise me, I'm in a HSPA+ area. Why would I ever see 3G?
I can't take the reception jumping from full 4G down to 2G constantly. I ordered the Nexus S and I'm not looking back. Even without support for 14.4, SAMOLED and better service will make up for it.
Sent from my LG-P999 using XDA Premium App
Frag x 3 said:
I can't take the reception jumping from full 4G down to 2G constantly. I ordered the Nexus S and I'm not looking back. Even without support for 14.4, SAMOLED and better service will make up for it.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
FWIW, I came from a Nexus S and think the reception is quite a bit better with the G2X.
If you have reception problems you can try 2 things:
1) Go into your mobile network settings and change your network mode to GSM/WCDMA if it isn't already selected. Then click on network operators and do a search. You should see T-Mobile UMTS, T-Mobile GSM and ATT GSM. Once you see the networks it finds, click on select automatically. Before leaving this menu, make sure you click on data roaming. Don't worry, you won't be charged unless your internationally roaming.
2) Swap out your SIM card.
jrwingate6 said:
If you have reception problems you can try 2 things:
1) Go into your mobile network settings and change your network mode to GSM/WCDMA if it isn't already selected. Then click on network operators and do a search. You should see T-Mobile UMTS, T-Mobile GSM and ATT GSM. Once you see the networks it finds, click on select automatically. Before leaving this menu, make sure you click on data roaming. Don't worry, you won't be charged unless your internationally roaming.
2) Swap out your SIM card.
Click to expand...
Click to collapse
Did all that the 1st day (4-20-11).
Finally returned the phone today after testing the data connectivity
at work today with the MyTouch 4G versus the G2X.
No problem with the MT4G but the G2X had horrible or zero internet.
I will post the results with a new phone tomorrow.
The rep said they just got in a new batch of phones.
I hope the exchange has fixed the issue.
Its mostly wifi hotspotting that its really evident.
I want the phone to work because its the snappiest phone I've ever used.
Maybe it could be the area you are in. Both of my G2x and G2 have solid 4g signal.

G2X Reception

I Live and work in areas that should be 4G according to T-Mobiles coverage map. At work, I'm lucking to even receive a 2g signal and never get a 4g signal at all. At home, I can only get 4g if I select WCDMA Only and don't touch my phone.
I've noticed that my 4g (WCDMA) signal seems to range from -70dBm to -109dBm. As far as GSM I don't know what a good signal is, but I know I loose my signal at about -98 dBm. Interestingly enough, it will go from -85 dBm to -101 dBm in GSM just from me picking it up.
I'm wondering if my phone is getting good reception and if exchanging it might help the problem, but I have no numbers to compare this to. Does anyone get a better WCDMA signal than -69 dBm or have a good signal strength over -109 dBm. Does anyone know what a good signal should be?
I have seen some threads on reception but there are never any numbers to quantify this. To see your signal strength go to phone settings; about phone; status; signal strength.
Any input is appreciated.
There is an app to test for towers and reception . I found I'm not close to one.
Figures.
Sent from my LG-P999 using XDA Premium App
Thanks,
I have Open Signal Maps installed. Lots of good info. According to the app, I'm a 217 meters from a tower. It actually shows 3 towers within a quarter of a mile. Maybe it's signal overload....
snake8b said:
Thanks,
I have Open Signal Maps installed. Lots of good info. According to the app, I'm a 217 meters from a tower. It actually shows 3 towers within a quarter of a mile. Maybe it's signal overload....
Click to expand...
Click to collapse
I would have to agree. This thing can get great to little signal. It seems to have trouble with the in between.
Sent from my LG-P999 using XDA Premium App
I also have horrible reception with this phone.... my sga4g had a solid full bar 4g signal all the time.. I thought maybe having my g2x rooted and running a custom rom might have something to do with it so I unrooted and went back to stock... but still no good... my phone can sit in one spot and I watch the signal go up and down 4g 2g .... so I locked it to wcdma only .... It stayed on 4g bars still go up and down but now it will just lose network connection... I called Tmo support today and supposedly I'm in an area that has great 4g coverage .... so they say they put in a service order and to stay on 2g for 72 hours and then pull my battery, put it back in and see what happens... love the g2x but starting to regret giving the wife my sgs4g...
Sent from my LG-P999 using XDA Premium App
swuln said:
I also have horrible reception with this phone.... my sga4g had a solid full bar 4g signal all the time.. I thought maybe having my g2x rooted and running a custom rom might have something to do with it so I unrooted and went back to stock... but still no good... my phone can sit in one spot and I watch the signal go up and down 4g 2g .... so I locked it to wcdma only .... It stayed on 4g bars still go up and down but now it will just lose network connection... I called Tmo support today and supposedly I'm in an area that has great 4g coverage .... so they say they put in a service order and to stay on 2g for 72 hours and then pull my battery, put it back in and see what happens... love the g2x but starting to regret giving the wife my sgs4g...
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
Mine does pretty much the exact same thing inside the house and I'm also in an area that should have good 4G coverage. I think the radio is just bugged and hopefully the update(s) will fix that. Good thing the phone has wifi calling.
Interesting. I was looking for a phone number today to call T-Mobile, but their site wasn't working (kept getting no connection). I wonder what staying on 2g is supposed to do. Let me know how it turns out.
I have the same issue! Constant switch between 4G, E and x!
I talked to T-Mobile and they worked on the towers or so they say! It's gotten a lil bit better signal, but not much and not sure if it's because a custom rom!
Thinking about doing an exchange!
Would an UPDATE FIX THE RADIO? Or is it faculty hardware?
.....
htc2364 said:
I have the same issue! Constant switch between 4G, E and x!
I talked to T-Mobile and they worked on the towers or so they say! It's gotten a lil bit better signal, but not much and not sure if it's because a custom rom!
Thinking about doing an exchange!
Would an UPDATE FIX THE RADIO? Or is it faculty hardware?
.....
Click to expand...
Click to collapse
It could be faulty hardware, but it could just be a software glitch in the radio baseband/drivers. If a radio update doesn't come with the initial software fix, I'm pretty sure the Gingerbread update should include one.
I too have TERRIBLE reception with the G2x. I'm coming from the HTC G1 and in spots that I used to get great reception with that phone, my G2x bounces all over the place from 4G to NO signal. It's driving me insane that it doesn't stay constant. I thought maybe it was just the towers in my area so I put my SIM back in the G1 and it never lost signal. I put the SIM back in my G2x and set it in the same spot as the G1 and it lost signal twice and toggled back and forth from 2G to 4G within 5 minutes. Hopefully there will be a radio update to fix this issue and that it won't be faulty hardware.
I absolutely LOVE this phone even with the flaws.. i just hope they fix the flaws soon.
I get pretty good reception, though at work I tend to bounce back from 4g and E, but I'm in a building that kills reception. Personally, I think it's the modem. I bet once we start getting newer modems, it's will stop this, but probably at the cost of battery life. My old vibrant got about the same reception, so I don't think it's hardware.
The Tmo tech told me to stay on 2g because my phone seems to be keeping a good consistent 2g signal... its just in the 4g that it doesn't hold a good signal.... I also kept bringing up if she thought that maybe a software upgrade might fix the problem but she didn't even acknowledge that I said anything about it .... I also told her that I read somewhere that for some reason T-Mobile should have given me the sim card that came with the g2x and she said that wouldnt make a difference because i just switched sims when i bought the sgs4g a few months ago and she then gave me free wifi calling...
Sent from my LG-P999 "2G" using XDA Premium App
Replacement Phone
Just an update. I went ahead and got a replacement phone to see if it fixed the problem. The new phone behaves identically. Also, a Samsung 4G user just moved into my office building and he gets 3 bars, which is what i get till I pick the phone up. The thing that bothers me the most is that it will loose so many dBm (bars) when I pick it up.
Does anyone know if a phone cover will fix this issue.

Fixed Reception Problems!

I'm not sure if this was posted before but I just want to share this
I'm here in Bakersfield for vacation and I've had no reception at all so i was forced to use wifi-calling for the past week.
Back at home in LA, i've gotten low bars too but i let it slide
I figured this was a defect or so
So what my friend suggest me doing was call t-mobile and ask them to fix the reception problem
They simply fixed my problem in less than 5 minutes!
The person said when i first got the phone, it was probably set to another tower that wasnt near me
So now from no reception at all, i have full bars in bakersfield
call t-mobile if you have reception problems!
heres t-mobiles # 1-800-866-2453 for convenience
i should try this for my house! i go from hspa to edge and back and forth. tried enabling 2g only but i keep losing signal so it makes tmobile practically useless at my house. i stay at palmdale ca.
Sent from my LG-P999 using XDA App
Every phone I've had in the past year had to have the IMEI# hard coded. It is supposed to register itself but sometimes it doesn't. It all started with my Vibrant and I went 3 days with reception problems until I called T-Mobile. The rep had me give him my IMEI# and he said the one in the system was different. After he changed it, my reception immediately got fixed.
jrwingate6 said:
Every phone I've had in the past year had to have the IMEI# hard coded. It is supposed to register itself but sometimes it doesn't. It all started with my Vibrant and I went 3 days with reception problems until I called T-Mobile. The rep had me give him my IMEI# and he said the one in the system was different. After he changed it, my reception immediately got fixed.
Click to expand...
Click to collapse
oh thats interesting, i've never heard of that on tmobile before
Going to try this.. I used to get perfect service in my apartment with my G1 and now it cycles between 1 to no bars
Sent from my LG-P999 using XDA App
Anyone else give this a try? I usually stuck on edge at home, or constantly bouncing form edge to HSPA
Same thing on both my and my wife's G2x phones. IMEI #'s were wrong. Tmo rep said give it a day or two for reception to improve. Being new to Tmo, I figured it was just bad coverage along I-95, but he said that's not the case. Thanks for posting this!
I tried this called them and talked about my reception problem after that it seems like its sort of fixed now my receptions are much better then before
thank you
dorksturhh said:
I'm not sure if this was posted before but I just want to share this
I'm here in Bakersfield for vacation and I've had no reception at all so i was forced to use wifi-calling for the past week.
Back at home in LA, i've gotten low bars too but i let it slide
I figured this was a defect or so
So what my friend suggest me doing was call t-mobile and ask them to fix the reception problem
They simply fixed my problem in less than 5 minutes!
The person said when i first got the phone, it was probably set to another tower that wasnt near me
So now from no reception at all, i have full bars in bakersfield
call t-mobile if you have reception problems!
heres t-mobiles # 1-800-866-2453 for convenience
Click to expand...
Click to collapse
? Since your phone flops from tower to tower all day with travel, I don't see how your phone can be set to just one. The towers are usually setup not to overlap and the phone should be able to determine the best signal out of the two. The only thing I could think they did was block you from the weaker tower in your area or raise priority on the stronger one in some way
Sent from my LG-P999 using xda premium
psychoace said:
? Since your phone flops from tower to tower all day with travel, I don't see how your phone can be set to just one. The towers are usually setup not to overlap and the phone should be able to determine the best signal out of the two. The only thing I could think they did was block you from the weaker tower in your area or raise priority on the stronger one in some way
Sent from my LG-P999 using xda premium
Click to expand...
Click to collapse
Also All towers overlap to another, always. The amount of overlap variable. If there was no overlap, your phone would drop every call when switching between towers. Flopping from tower to tower applies when one is traveling, there is an entire world of stationary out there, such as people's desk or home.

Anyone having issues with signal constantly dropping to 2G?

My wife just upgraded from the MyTouch Slide 3G to the Slide 4G. The 4G is constantly dropping to 2G so obviously the data speeds are terrible. Her Slide 3G usually always stayed in 3G in the same areas the 4G is now dropping. Anyone else experiencing this?
Did experience something like this at a friend's house.
Sounds like the problem that the one of the reviewers of the Sidekick 4G was having (ping-ponging between 4G and 2G). Not everyone was having that problem in the wild, though. Could be a coincidence that two recent physical keyboard-based 4G phones are having trouble holding their T-Mobile HSPA+ connections and skipping the 3G alternative, though it could be a bug with T-Mobile's HSPA+ at the tower or phone level. I don't know know the protocol rules on the handoff between 3G and HSPA+. Some reviewers have reported lower data rates than expected with the Slide. The Sensation supposedly has a death grip issue, so maybe there's a variation of that with the Slide (due to a different landscape hand position using the physical keyboard) resulting in 2G connections. Could be temporary capacity issues with your wife's local 3G/4G towers. Is this a constant problem or worse at different times of the day? I remember a few years back reading a report on 3G mobile streaming usage experiments in Europe that it only took like 8 people streaming on the same tower to saturate the tower's 3G capacity. Of course, the number should be higher with HSPA+, but just wanted to point out it is possible for a tower to get overloaded. Keep us posted. This is the kind of stuff that will determine whether I get the Slide and stay with T-Mobile.
I'm in MD and I'm constantly having this issue in my apartment. One minute I have 4g and the next I have 2g and it wont switch back until I restart the phone. I wont even be holding it and i see the issue. Dunno, at least I have 14 days to bring it back.
Had same issue with my sensation. Try going into settings and switching to just wcdma as opposed to it picking between gsm/wcdma. It is under wireless and mobile settings. That is assuming you are in a good 4g area. It will not show 3g
Sent from my HTC Sensation 4G using XDA Premium App
Well i saw this happening on the 1st floor of my house. But it was in a hallway away from the windows. but when i moved it came back to 4g and stays there. I think it has do more with the tower and whats available in your area.
Should I ever see 3G on the phone? Currently it is only ever in 4G or 2G. I notice the manual mentions 3G also though. I was assuming it always said 4G even if it was really 3G, but now I'm not sure. Has anyone seen 3G at all for their signal? I'm wondering if there is a setting wrong on the phone.
For those of you that don't have the network settings, go to the market and download an app called Network, it's free. Scroll down to set preferred network type and chose WCDMA only.
Randomocity812 said:
I'm in MD and I'm constantly having this issue in my apartment. One minute I have 4g and the next I have 2g and it wont switch back until I restart the phone. I wont even be holding it and i see the issue. Dunno, at least I have 14 days to bring it back.
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This issue is the phone itself. This is a verry buggy phone. Coming from a family g1 plan and were very excited but these phones have issues. Cant wait for root. Neways i know the 2g issue is that it gets stuck and u have to reboot. For ex. I tested in cordelane ID in near costco. Full 4g bars. Had 2 mt4gs's. One phone was in 4g and the other was stuck. I tried the old g1 trick they had in the beginning switching in and out of airplane mode. Did not work. Rebooted and it worked fine. Many other issues like all the time on both phones the widgets get stuck. U must slide to next screen than go back and widget works. Like i said i have 2 phones so i can troubleshoot and feel confident its not a glitch with a particular phone, etc. These phones suck.

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