For all with crackling noise - HTC Sensation

Hi,
i talked to htc just telling them i got this crackling noise when pushing on screen.
they sent me another backplate and now my phone feels like another one ...
nothing is crackling anymore... it feels a lot more solid ...
so people ... just write htc a message ... let them bleed for this
regards

B-Man2005 said:
Hi,
i talked to htc just telling them i got this crackling noise when pushing on screen.
they sent me another backplate and now my phone feels like another one ...
nothing is crackling anymore... it feels a lot more solid ...
so people ... just write htc a message ... let them bleed for this
regards
Click to expand...
Click to collapse
i have that issue too, where can we contact them?

i went on htc.com
under support there is a email section ...
there i told them my problem and maybe 3 weeks later i think a got my backplate !!

Interesting... Worth a shot
Did you ask for a replacement?
Or they just asked for your adress and then sent it to you?

zmfl said:
Interesting... Worth a shot
Did you ask for a replacement?
Or they just asked for your adress and then sent it to you?
Click to expand...
Click to collapse
actually ... at first i called them and asked for a replacement... but they told me we need a picture of the lose backplate and some further information from me. so they told me i have to go on their site and send them a message with my request.
in the message i gave them my adress and the information about the crackling noise and that it seems to me that the phone doesnt really fit into the backplate ... bla bla ... just making them understand... put my EMEI code into the message and that was it.
day later i got an email from them that they are into it and sending me a replacement
and the new one fits really great
WHAT ABOUT SOME THANKS OVER HERE

B-Man2005 said:
WHAT ABOUT SOME THANKS OVER HERE
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Click to collapse
I was going to, but since you are begging for it, no.
Edit: In fact, I just thanked everyone in this thread but you.

lianw said:
I was going to, but since you are begging for it, no.
Edit: In fact, I just thanked everyone in this thread but you.
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Click to collapse
Lol that was harsh, deserved though. about the back cover though, has it gotten any cheaper?

Did it ,new one is on the way. Just to add one thing you have to give them a credit card number.
Sent from my HTC Sensation 4G using XDA Premium App

daved152 said:
Did it ,new one is on the way. Just to add one thing you have to give them a credit card number.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
You used to be able to get one for free, but some people complained about people committing fraud from this forum (someone posted instructions on how to get one for free) and then they started requiring you to send your old one back or giving them a credit card number.

for me it was free ... now i have two backplates

Good for you people... They told me to send it in for repares :I
It was an automated reply, it even included a part that mentioned to remove the back cover before sending. Idiots.

zmfl said:
Good for you people... They told me to send it in for repares :I
It was an automated reply, it even included a part that mentioned to remove the back cover before sending. Idiots.
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LOL!! ^^^^^
I got one coming, because of reception fluctuation. Free, no card details, don't have to send other one back.

zmfl said:
Good for you people... They told me to send it in for repares :I
It was an automated reply, it even included a part that mentioned to remove the back cover before sending. Idiots.
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Click to collapse
i would send another message to them... did you put a picture of the backplate in the message ? there is an option to do so.

B-Man2005 said:
i would send another message to them... did you put a picture of the backplate in the message ? there is an option to do so.
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Click to collapse
stupid HTC, how does a picture prove anything, its not like u can see the crackling noise, its when u press on the screen. Like when trynna delete an app from a home screen, mine crackles. Or just slight push on the right edge..
Sent by my LeeDroid sensational beast

Hey dude
Would you pm me your message to HTC, please
Mine also makes strange notices if i push on the display.. like it doesn't really fit
Danke im voraus
Peter

I have replacement back cover coming too.
I contacted HTC on Live chat and they could not have been nicer.
I explained the clicking noise I was getting from phone and told her i was worried that it was going to get worse and that i was worried about dust getting into it.
Also said (nicely) that for a high end device and the companys (current) flagship phone that it was dissapointing that this was happening.
She asked for my serial no - and a couple of minutes later, viola, new back cover on the way.
no credit card - no sending in for repairs- no photos?? (like they would help anyway)
Well done HTC -

I had my volume button fall off. Called HTC via the phone number for US customer service from their website. Told the lady what happened and she was more than happy to send me a new one, free of charge. No CC info or return required for me. Unfortunately it was on backorder and the delivery was delayed by 3 weeks, but here now and I have a backup if ever needed, just no volume button.
She did tell me that all accessories have one free replacement. So I'm assuming that's the backplate, battery and maybe the headphones and charger too.
Anyways, I couldn't be more pleased how way this while process was and how polite the htc lady was. Cheers to htc for a job well done on the customer service side of things!
And boo to all the people who abuse this service and possibly make then start charging your CC and such!
Sent from my HTC Sensation 4G rocking Coredroid v2.1

i got 2 back covers from them and a battery for free.
i requested replacements for my sensation before but Tmobile sent me faulty ones :/ , it was like 2 replacements in a week, so i contacted them and told them im going to keep my old phone instead.
i took the replacement phones IMEI stuff, then i called HTC. lol

Mine had a crackling noise also and was very loose they sent me a new one with no issues at all, The new one came and the dang power button was sunken in! so im asking for another!!

Aah, awesome! I dropped by phone on it's back and it's all scratched. I fixed the crackling noise with some isolation tape but what the heck, going to try this tomorrow

Related

Confirmed: HTC selling/giving away stock Nexus One accessories (Android sleeve?)

I don't know if this is true or not, but I read a post on HoFo today that said HTC is now equipped to sell original accessories for the Nexus One including the original Android sleeve that ships with the phone.
If you want to give it a shot, the number to HTC's accessory sales department is 1-888-716-3594. I tried calling them today, but they were already closed. I'd call again tomorrow, but I work during their same business hours. For those interested please post if you find out whether or not we can order replacement sleeves instead of haggling with other XDA members for each others.
I called to price out a replacement battery and they took my info and said they would either email or call me with pricing information and could take my order at that point.
What are the chances they're selling the mythical car dock?
(I'm kidding, I assume we'd have heard about it from Google if it was ready).
Please Share
I would love to hear the prices, if anyone gets any information at all, please share
Just got off the phone with them. I asked if they carried the stock Nexus One sleeve, he asked if I needed one sent out to me. He asked for my IMEI number, confirmed my address, and said he would send one right out. No charge. I also asked if they carry any other Nexus One accessories and was told only the other original accessories that come with the Nexus. The entire conversation lasted 3 minutes.
j.bruha said:
Just got off the phone with them. I asked if they carried the stock Nexus One sleeve, he asked if I needed one sent out to me. He asked for my IMEI number, confirmed my address, and said he would send one right out. No charge. I also asked if they carry any other Nexus One accessories and was told only the other original accessories that come with the Nexus. The entire conversation lasted 3 minutes.
Click to expand...
Click to collapse
If that is the case, I might try and get a second one just as a backup
j.bruha said:
Just got off the phone with them. I asked if they carried the stock Nexus One sleeve, he asked if I needed one sent out to me. He asked for my IMEI number, confirmed my address, and said he would send one right out. No charge. I also asked if they carry any other Nexus One accessories and was told only the other original accessories that come with the Nexus. The entire conversation lasted 3 minutes.
Click to expand...
Click to collapse
I wonder how would they feel about sending me one to Finland
Oh, and hey, a tip: if a company gives something for free just to be nice, don't exploit it or they'll stop
Lahdekorpi said:
I would love to hear the prices, if anyone gets any information at all, please share
Click to expand...
Click to collapse
10 dollars I just bought one from htc
oh yeah! i didnt go for the sleeve, i asked for a new pair of headphones! my left earpiece was yanked off at work last week..
first rep. denied my request coz i told her it was my fault my left earpiece came off. DAMN IT!!!! i hate being so honest!
the next day i called again and told the other rep. my headset was defective. THIS TIME I LIED! the rep then processed my request and sent me a new pair. FOR FREE
im not tryin to scam htc or anything, i was ready to buy the stock headphones i like how i can skip rewind play and pause my music with the stock headphones and i think the sound quality was alright. BUT HEY IF THEY ARE GIVING THEM FOR FREE ILL TAKE IT ANYTIME OF THE DAY!
its weird they are not selling them but rather give them to nexus one owners.
maktucali said:
oh yeah! i didnt go for the sleeve, i asked for a new pair of headphones! my left earpiece was yanked off at work last week..
first rep. denied my request coz i told her it was my fault my left earpiece came off. DAMN IT!!!! i hate being so honest!
the next day i called again and told the other rep. my headset was defective. THIS TIME I LIED! the rep then processed my request and sent me a new pair. FOR FREE
im not tryin to scam htc or anything, i was ready to buy the stock headphones i like how i can skip rewind play and pause my music with the stock headphones and i think the sound quality was alright. BUT HEY IF THEY ARE GIVING THEM FOR FREE ILL TAKE IT ANYTIME OF THE DAY!
its weird they are not selling them but rather give them to nexus one owners.
Click to expand...
Click to collapse
What do you mean you were ready to buy??? You just admitted you called in, and chose to lie, to trick them into thinking it was a warranty replacement and send it in for free just so you could save a few dollars on your $500 phone... wow.... what a new level of low.... congratulations to you... I guess my feeling is pitty?
And just for the record, THEY ARE NOT GIVING IT FOR FREE... if it is a factory deffect with yours, then you are entitled to a replacement/fix... it isnt that they are choosing some people, based on what you tell them, to get a free pair...
What happens is that because of ppl abusing the system (i.e. like you) these companies get fed up and make crappy obstacles that genuine users with genuine problems need to jump through in order to get genuine support...
royn said:
What do you mean you were ready to buy??? You just admitted you called in, and chose to lie, to trick them into thinking it was a warranty replacement and send it in for free just so you could save a few dollars on your $500 phone... wow.... what a new level of low.... congratulations to you... I guess my feeling is pitty?
And just for the record, THEY ARE NOT GIVING IT FOR FREE... if it is a factory deffect with yours, then you are entitled to a replacement/fix... it isnt that they are choosing some people, based on what you tell them, to get a free pair...
What happens is that because of ppl abusing the system (i.e. like you) these companies get fed up and make crappy obstacles that genuine users with genuine problems need to jump through in order to get genuine support...
Click to expand...
Click to collapse
His earbuds were BROKEN and they wouldn't replace them knowing he did it so he didn't have much of a choice but to tell them it was a factory defect...It's one thing if you truly broke them and it your just getting them to get them..
Frankly if the guy's willing to buy them but unable to, which is the case right now, I agree with his "white lie" approach. It's not like he's trying to get a second set as a backup or something... i.e. he's not abusing anything here.
like i said i did not go for the sleeve. i have my sleeve my earphone on the other hand broke. so i was gonna BUY a pair but the rep said they DONT sell them IDK why but if it was defective they will send out a pair.
i like the stock headphones. mine broke and i was looking to buy a pair.
how the hell did i abuse htc? coz i lied? i didnt mind paying for headphones but this is the only option to get the stock headphones. call htc and try to buy one they will tell you what they told me. they dont sell them right now. and there is no way of buying one. its not my fault if they are too slow with providing accessories for sale.
i was just sharing my experience with costumer support. and if you got the wrong ideas then you got problems buddy.
uansari1 said:
Frankly if the guy's willing to buy them but unable to, which is the case right now, I agree with his "white lie" approach. It's not like he's trying to get a second set as a backup or something... i.e. he's not abusing anything here.
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Click to collapse
THANK YOU!!!!!!!!!
maktucali said:
THANK YOU!!!!!!!!!
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Click to collapse
... and this is coming from, you guessed it, the guy that sent back a free N1.
yes i know! whats new? whats going on?!
If you guys are trying to get free stuff out of HTC, please don't. They are in some hard times right now.
Called HTC a week ago asking if they were selling any factory oem batteries & sleeves yet... they took my IMEI number and said they'd get back to me...
Never heard from them but 5 days later a brand new factory oem battery and sleeve was sitting in my mailbox!
+1 for HTC customer service!
HTC is pretty cool, just called cause my sister wanted a sleeve for her phone. Asked if they were selling, the rep asked if I had lost it, told him nope. They still sent it out for free.
+1 HTC
just called up, said if i lost mine he could send a new one, told him i did, hes sending a new one.....he said if i needed to purchase another to call customer care, also asked about battery he said buy from google.com/phone

New batch of g2x out.

I have been waiting for a me batch to do a replacement, so I called today and asked for a new batch replacement. He told me that they were sold out but I could get a new unit, everything included like the battery and box for a replacement from the manufacturer. He put in the order and it was already shipped by ups with tracking numbers. Also I have two replacements coming, so this is exciting. The rep did say that yes there were problems with the current batch and that a new one was coming,i just got lucky because I specifically asked for a new batch. Hope this helps clear up some questions. I will update once I get them to see if they are better.
Sent from my LG-P999 using XDA Premium App
Back-ordered and a new batch all in one day. Iz eye n heavon????
regP said:
Back-ordered and a new batch all in one day. Iz eye n heavon????
Click to expand...
Click to collapse
That would be impossible in practical world.
Let us know production date
Yeah, let us know how it turns out. I'm still holding on to mine before I get a replacement through Asurion, i'll have to ask for one from a new batch as well...
besthijacker said:
That would be impossible in practical world.
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Click to collapse
exactly.
10char
cczupich said:
I have been waiting for a me batch to do a replacement, so I called today and asked for a new batch replacement. He told me that they were sold out but I could get a new unit, everything included like the battery and box for a replacement from the manufacturer. He put in the order and it was already shipped by ups with tracking numbers. Also I have two replacements coming, so this is exciting. The rep did say that yes there were problems with the current batch and that a new one was coming,i just got lucky because I specifically asked for a new batch. Hope this helps clear up some questions. I will update once I get them to see if they are better.
Sent from my LG-P999 using XDA Premium App
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Click to collapse
Did you call T-Mobile or LG? Reason why I'm asking is that it seems like my USB port is broke on the phone. I bought it at cellhub and T-Mobile won't exchange it. Can I call LG directly??
hire4blood said:
Did you call T-Mobile or LG? Reason why I'm asking is that it seems like my USB port is broke on the phone. I bought it at cellhub and T-Mobile won't exchange it. Can I call LG directly??
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Click to collapse
If you didn't purchase the phone from T-Mobile, they wouldn't exchange it. You'd need to contact cellhub or LG.
I'm not sure which one to go with anymore. A fixed G2x with no lcd bleed sounds pretty enticing, but then there's the Sensation with the possibility of root on day one.. and Kal-El is on the way this winter. Android just isn't slowing down, lol.
sensation having root on day one is possible but I wouldn't hold my breath if I were you
Highly doubt this! I'm not doubting that you were told this but doubting the fact you'll get a phone from a new batch. I spoke to MANY T-mobile employees over the phone when asking for a replacement and I even asked for a new one from a new batch and they told me that unfortunately I get whatever is in the warehouse and there was no way to ensure this or specify what I'd like...
I understand that what the rep told me might or might not be true. But it sounded like t-mobile put the order through lg. T-mobile them selves do not have any phones,i am aware of that, but the processing was fast and I already have a tracking number. I am hopeful but not foolish. I will let u guys know as soon as it comes what the date on it is. The rep said that it will be a new phone not a refurbished one. is there any other way of knowing how the device would be from a new batch?
Sent from my LG-P999 using XDA Premium App
baykakes said:
Highly doubt this! I'm not doubting that you were told this but doubting the fact you'll get a phone from a new batch. I spoke to MANY T-mobile employees over the phone when asking for a replacement and I even asked for a new one from a new batch and they told me that unfortunately I get whatever is in the warehouse and there was no way to ensure this or specify what I'd like...
Click to expand...
Click to collapse
Same here. One even told me there was no way to get a refurbished one since it hasn't been out that long. I told her that was a complete lie and that I know of other people who got re-ferbs. Seems like every time I get told a lie or someone tries to roll my loyalty plan into a new plan it is by a female. No I just hang up and keep calling back until I get someone who sounds like myself. It might sound racist but it's the god damn truth.
jrwingate6 said:
Same here. One even told me there was no way to get a refurbished one since it hasn't been out that long. I told her that was a complete lie and that I know of other people who got re-ferbs. Seems like every time I get told a lie or someone tries to roll my loyalty plan into a new plan it is by a female. No I just hang up and keep calling back until I get someone who sounds like myself. It might sound racist but it's the god damn truth.
Click to expand...
Click to collapse
Even I've gotten refurbished devices on several different occasions... I'm a female but in all honesty when I'm talking to the female t-mobile reps they seem to want to argue with me... I have however encountered a few good reps... I try to remain open minded but I have hung up on a few reps the dang "Chatty Cathy's" that think they know so much and wont shut up!
baykakes said:
Even I've gotten refurbished devices on several different occasions... I'm a female but in all honesty when I'm talking to the female t-mobile reps they seem to want to argue with me... I have however encountered a few good reps... I try to remain open minded but I have hung up on a few reps the dang "Chatty Cathy's" that think they know so much and wont shut up!
Click to expand...
Click to collapse
Seriously, I am really not trying to be a bigot, racist or sexist. I have encountered a couple females that knew what they were talking about and I didn't mean to lump all of the females in the same boat. What I really meant to say would come off racist but here goes anyway. As soon as I here a voice from a female that sounds like she's straight out of the ghetto I will hang up and call back. If the person sounds educated I will remain on the line and give them a chance.
Camille68 said:
If you didn't purchase the phone from T-Mobile, they wouldn't exchange it. You'd need to contact cellhub or LG.
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Click to collapse
Its almost impossible to contact LG. Look at their site no real links or tabs for warranty or contact on their main page.
When I needed to contact HTC for a warranty issue it was quick with an email tab- they got back to me the next business day.
jrwingate6 said:
It might sound racist but it's the god damn truth.
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Good Sir you now grace my signature of awesome quotes LOL!!!
Horsey said:
Its almost impossible to contact LG. Look at their site no real links or tabs for warranty or contact on their main page.
When I needed to contact HTC for a warranty issue it was quick with an email tab- they got back to me the next business day.
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Click to collapse
Sorry, but you must not have looked very closely on their site. I went directly to lg.com, saw a link that said support (on the left), clicked on that, and saw a link for mobile phone support, clicked on that, and there are options for live chat, email or telephone support, all on the page. That took me about 5 seconds. Here is the link:
http://www.lg.com/us/mobile-phones/mobile-support/mobile-lg-mobile-phone-support.jsp
I thought I killed my G2x Tuesday and ordered a replacement. It was a refurb I guess (in a white box). It had really bad screen bleed so I just mailed it back.
I got my original one working anyway.
Camille68 said:
Sorry, but you must not have looked very closely on their site. I went directly to lg.com, saw a link that said support (on the left), clicked on that, and saw a link for mobile phone support, clicked on that, and there are options for live chat, email or telephone support, all on the page. That took me about 5 seconds. Here is the link:
http://www.lg.com/us/mobile-phones/mobile-support/mobile-lg-mobile-phone-support.jsp
Click to expand...
Click to collapse
You are right. I got an RMA # from them now via chat. I have a own thread open for it now: http://forum.xda-developers.com/showthread.php?t=1096710
Only problem I'm facing now is that the phone is rooted and has ClockWorkMod installed. I can put the stock image back on and do a factory reset/format. But I will not be able to unroot or put stock recovery back on without USB. You think it's worth to send it in?
hire4blood said:
You are right. I got an RMA # from them now via chat. I have a own thread open for it now: http://forum.xda-developers.com/showthread.php?t=1096710
Only problem I'm facing now is that the phone is rooted and has ClockWorkMod installed. I can put the stock image back on and do a factory reset/format. But I will not be able to unroot or put stock recovery back on without USB. You think it's worth to send it in?
Click to expand...
Click to collapse
I'm sure they reflash them when the refurb them.

[WANTED] Volume Buttons

As title suggests i have lost my volume buttons...HTC Said i can send it in for repair but they dont sell the part.....Anyone bought another case and willing to sell the spare volume buttons??
Come on guys I know some of you have bought a new case! unless you pulled the volume buttons off when doing the chrome frame mod you'll be fine
just purchase another back on ebay, or have htc send you a new one.
HTC Wont they will only offer repair service im not waiting 7 days without phone again! Don't really want to pay £30 when i only need volume buttons
http://forum.xda-developers.com/showthread.php?t=1441706
Just online chat with HTC and they will send you out a new case for free
I have seen that thread but after speaking to htc they want me to send it for repair,Online live chatting atm will see what happens
---------------------UPDATE---------------------
Alex: Hi Sean, thank you for contacting HTC Support, I am looking in to your query now.
Sean Mcardle: Hello and thanks
Sean Mcardle: hello?
Alex: Apologies Sean but the process is to send the phone and the cover for repair. They have to be sent in to be checked that they are in warranty to be swapped.
Sean Mcardle: Well i dont really want that, All i want is the volume buttons on the case! Can i not give you all the serial numbers? Sureley thats whats checked anyway?
Sean Mcardle: That'd be ANOTHER 7 days without my phone
Alex: We used to send out replacement back covers however they have just changed the process. We have now to book the device and the cover in for repair. I can try and escalate the matter if you like to see if we can send you a replacement button.
Alex: Sure. I'll try that first.
Sean Mcardle: Thankyou
Alex: Can I please take the SN?
Sean Mcardle: SH**********
Alex: Great, thank you. I'll raise an escalation and I'll let you know if it's been approved.
Sean Mcardle: Thanskyou will i be notified by email?
Alex: It will be via email, yes
Alex: On [email protected]
Sean Mcardle: Thanks for your help Alex i look forward to my response.Have a good evening
Thats a bugger mate, hopefully they will just you one out. Mine came in a bout 3days
do you think they will send them to spain?
According to Alex in a phone call, Too many users took advantage of them sending out cases for small problems.Now they get them sent to repair to replace the broken part.Still waiting to hear from them
bonesy said:
According to Alex in a phone call, Too many users took advantage of them sending out cases for small problems.Now they get them sent to repair to replace the broken part.Still waiting to hear from them
Click to expand...
Click to collapse
I literally jus got a new case sent to me from htc for tha same reason not even a week ago
I got a new case of Htc last week for the volume buttons falling off they also said no I would have to buy a new back, then they sent me a link to customer feedback i left them negative feedback on every question then on the extra comments part i told them they were **** and would not be buying any more Htc products ever again, then a few days later they phoned me about the feedback i explained to them i thought the solution i was offered of spending £40 to buy a new back was unacceptable and they said ok we'll send you a new one in a week or so got it in less complain and ye shall prevail.
Yea i've been a pain in the ass on the phone to them saying ive owned many many HTC Devices, Still have a G1,Magic,Hero and desire and probably wont go for another HTC device if this is the build quality i am to expect.Also telling them that if i can make a volut of a matchstick i should have no problem fitting an OEM one!
As foir getting one a week ago, Are you USA? I think the trading standards laws differ slightly but i presume if i get them enough stick and abuse on Twitter and over the phone they will just get fed up land send one lol
lost the volume buttons on my original case too. bought a oem sensation back cover for $20 on EBAY... perfect
Just go to your local wireless retailer and ask them to swap the back on a warranty return Sensation, that's what I did.
Sent from my HTC Sensation 4G
No as easy as that in the UK.They are only obliged to replace defects within 30 days..
As it happens HTC must have got fed up with me moaning as i received my new case today

HTC customer service is awful on follow thru. Bad Read Cover Volume bts

Well I after 11 months had the volume rocker known issue happen and little spring come off. I went to TMOUS store and they gave me HTC number as they said phone still under warrenty. Only by a few weeks but still covered.
So I call HTC and they were very nice on phone. He said yes phone rear cover is covered. The date of call was 5-16-12 My phone was bought on 6-12-11. So covered but barely. Was told they would shop out new rear cover asap. I was to see an email confirming this order.
Well 2 weeks go by and no email or part. So I called on 5-29-12 to check on status. Next CSR says, Oh I found issue, first guy ordered from wrong supplier??? I will fix this for you sir. He says it fixed and walllaa I do get an immediate email with status and order number.
Well 3 weeks go buy and its now 6-24-12 past my year date and warrenty now. I see no part and status shows waiting for part. So I call back. A very monotone CSR says, We are waiting for your bad rear cover so we can send you new one. I was like WTF! I was told by last 2 csrs no return or exchange was to be done and part would be simply sent to me. He then puts me on hold and comes back and says SIR YOUR PHONE IS NO LONGER ON WARRENTY so you will have to pay for part! I was like are you friggin kidding. I have 2 order numbers showing I called in process before end of warrenty. He in a continued monotone voice says. Yes sir I understand that but our computors have no way to fix this so I do not know of any way to not charge you.
I ask for a supervisor and he puts me on hold and comes back and says he is sending order to esculation dept and they will send part without exchange.
However now a few days later no new email confirmation. I think they are stringing me along and I will never see cover and will have to buy on.
Has anyone else dealt with this kind of issue with HTC?
Strange... I emailed them and they send me a new one. No questions asked.
Sent from my HTC Sensation using xda app-developers app
pr0x2 said:
Strange... I emailed them and they send me a new one. No questions asked.
Sent from my HTC Sensation using xda app-developers app
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Click to collapse
Who did you email?
I had an experience closer to the OP. I'm not opposed to starting over with the right person.
pr0x2 said:
Strange... I emailed them and they send me a new one. No questions asked.
Sent from my HTC Sensation using xda app-developers app
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Click to collapse
Yeah, I emailed them about several problems and they said they'll send my phone in another country for repairs if I'm not pleased with the service here.
So they would rather send my phone abroad than simply replace it.
This is the last HTC I'll ever buy.
Iceshark did you received an email for the satisfaction survey? I did and my answers was very Unsatisfied with every question. THEY called me to ask why I was so negative about them, I explained my case from there someone is following up my status every day or so from HTC.
I have 2 Sensation, 1 Amaze, 1 Evo 3D and my lovely Hero from HTC, maybe I deserve some appreciation from them. I told them next time I'll shop for a phone I may have a look at their competitors if they can't honor their warranty.
Lucky Thirteen said:
Iceshark did you received an email for the satisfaction survey? I did and my answers was very Unsatisfied with every question. THEY called me to ask why I was so negative about them, I explained my case from there someone is following up my status every day or so from HTC.
I have 2 Sensation, 1 Amaze, 1 Evo 3D and my lovely Hero from HTC, maybe I deserve some appreciation from them. I told them next time I'll shop for a phone I may have a look at their competitors if they can't honor their warranty.
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I did, however only after my initial call. at that time I thought the service was good. So I filled it out as so. I did not get it after the next 2 calls. Wish I had.
The good news is according to the order number. It now says SHIPPED! :good: So hopefully it shows up in next few days. I will report back. Its a royal pain to keep going to settings to change volume or set to vibrate profile at night. I almost just bought a cover on Amazon. But was like you thinking I have spent tons of money from multiple Hd2's Amaze. Sensations (4 of them for familY).
See ya back on Steves rom thread buddy.
iceshark said:
... Its a royal pain to keep going to settings to change volume or set to vibrate profile at night...
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Click to collapse
Oh! Why didn't you said so before! Try this : here It never fail one time for the ~18 months I used it! I always did restore my settings with TB and never seen a glitch with it! :good:
You go to HTC website and file your question. They came back to me the next day and I had my case that following week.
Sent from my HTC Sensation using xda app-developers app

Scam site. easyelectronicstore

Update. Site is a scam and asks for wire transfer.
Just ordered the tf700 from there for my daughter. Price is insane low for the 64gb, just not sure how trust worthy they are.
Used my wifes cc and there worry part is this.... it did not ask for phone number. All the other info was regular info, address, email and bla bla bla
Not 5 minutes later she gets pop up on her phone for a chat invite from easy electronic store. i saw it on the screen as she read it and said WTF, not seconds later she lost the pop up. I dont know what it was or where it came from. I cant find anything on her phone to see where it came from
I guess well see if the tf700 comes. If it does ill be ordering another for my other daughter so im crossing my fingers
I was looking at the site easyelectronicstore.com
I dunno there my friend...if it were me I'd cancel that credit card charge immediately.
What's the old saying:
"If it looks too good to be true"
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harveer123 said:
Hello, did you ever receive this product in the end??
This would be really helpful information..
Thanks,
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Seriously??????? Ijust posted this a few minutes ago. Shouldnt i give them a week atleast for it to get here????
I will update if i get it
carhigh said:
Seriously??????? Ijust posted this a few minutes ago. Shouldnt i give them a week atleast for it to get here????
I will update if i get it
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Yeah I only just realised that my bad - i just joined this xda thing and noticed you've been a member since 2009 - mistook it for you purchasing and posting this in 2009.
Thanks though that will be pretty helpful.
Considering that the two color options are "black" and "white" (two non existant colors on the tf700), I'd say it's probably not real..
harveer123 said:
Yeah I only just realised that my bad - i just joined this xda thing and noticed you've been a member since 2009 - mistook it for you purchasing and posting this in 2009.
Thanks though that will be pretty helpful.
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LOL ok then. Makes sense. But yeah i will post once i get it and check it out and make sure its whats advertised. I hope it comes, and it would be helpful if anyone ordered from there and got what they ordered, whatever the order was for.
carhigh said:
LOL ok then. Makes sense. But yeah i will post once i get it and check it out and make sure its whats advertised. I hope it comes, and it would be helpful if anyone ordered from there and got what they ordered, whatever the order was for.
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Yeah I know what you're saying I've been trying to look for the same thing, they're apparently selling iPhone 5's for £300 - BARGAIN OF THE YEAR! If it's legit that is... Cheers mate hopefully this'll help!! Good luck!!! I look forward to the *hopefully* all clear (Y)
EDIT: Should point out - a good observation on the Black/White colour availability on ALL products across the website but I done some searching they've been up as a website for about 28 days - no reviews - so looks like we're the guinea pigs of this site so we'll find out soon enough.. I checked it through this: scamadviser.com/ - go to 'check webiste' and type in www[dot]easyelectronicstore[dot]com
SECOND EDIT: I know I keep editing but I'm realising more bits and pieces that may help put two and two together. From a programmers point of view; adapting on the above colour availability 'black and white' across the site.. the actual 'Availability' read's 'In stock' as a drop down box. This should not be the case as the customer cannot choose whether something is in stock or not but we should only be able to view this information. So either poorly designed web pages or scam. - I've been talking to a 'representative' and they're saying all the right things but I guess overall we'll just have to wait and see..
BTW, i found this thru the google shopper app on my phone. Otherwise i can not find any other info on this retailer
Is the store located in U.S.A. ?
Sent from my HTC Sensation XE with Beats Audio Z715e using xda premium
r3p34t3r said:
Is the store located in U.S.A. ?
Sent from my HTC Sensation XE with Beats Audio Z715e using xda premium
Click to expand...
Click to collapse
The site says locations in Virginia and the UK...
Still say it looks shady...
I just looked the site up a few minutes ago & I was concerned about the contact number, it's a cell/mobile phone number not a direct land-line,which would raise my suspicions, I sincerely do hope ALL goes well & your product reaches you though I am concerned....
P.s.why don't you give them a call on the phone number the site gives you?(I didn't include it in my post incase I done something wrong)
Do not order from this website
Easyelectronicstore.com is REMARKABLY a lot like superstoregadgets.com both websites have both US and UK addresses (although superstoregadgets.com didn't have a US address a month ago) I was really excited about the price at first too since it was so cheap but when I went through their checkout process just to see how much they would charge for shipping I received an email saying this:
"We thank you for your order# (New ASUS Transformer Pad Infinity TF700 64GB 10.1" Android Tablet), and we want to inform you that your order has been received and confirmed, packed and will soon be ready for shipment, but we are unable to process your credit card because of the issues we are presently facing with our credit card processor, due to large volume of order we are receiving at this promo period, and no COD anymore, to complete this order, we need to receive your payment before we can ship out your order, all payments are to be made via Online Money Transfer (Western Union or Money Gram)."
Funny thing was...I never even entered any payment information yet. So I did some searching and the UK address for superstoregadgets had been used by several other online stores in the past and people had ordered stuff from them and never received their products.
Easyelectronicstore.com doesn't even have any certifications. Just a picture of a "safe and secure" badge on the page that doesn't even link to any agency that would support any confirmation that the site is legit. Just like with superstoregadgets.com when you search for the address on google you get no other indication that the website has an online presence or notoriety.
I SERIOUSLY BELIEVE THAT EASYELECTRONICSTORE.COM IS A SCAM. IF YOU HAVE ORDERED FROM THEM I WOULD SUGGEST IMMEDIATELY TRYING TO GET YOUR MONEY BACK AND I WOULD SUGGEST INVESTIGATING INTO POSSIBLY PUTTING A FRAUD ALERT ON THAT CARD.
It's better to be safe than sorry.
Yeah I think it is a scam. Luckily used cc instead of debit so I should be good to go. Gonna wait till tuesday and if I dont have anything from them im gonna try and call and then ill call my cc co.
My wife got the chat invite again today when she was out and it disapeared before she could get a screen shot for me.
Yup just got the email asking for wire transfer. She is calling then cc co in a bit
Well bud thanks for flagging this dodgy company for the rest of us ,suppose it was to good to be true....
Sent from my HTC Sensation XE with Beats Audio Z715e using xda premium
"Yeah we have a minor issue with legitimate transaction methods not currently being done at our store, just send over a ball of twenties and we will get right on that super-special sale we have going right now... Send it by tonight and we will throw in a dock for free!"
Yea you know something is up when a professional email from customer service is just one giant run-on sentence with improper grammar.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Updated title hope it shows up in Google searches for others.
Cancled cc and put that to rest.
Amazon seems to be out of stock. I got time so ill keep watching
How much did the charge for the tablet on their site?

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