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Something very weird just started happening with my SamChg.
When I am a few minutes into a phone call (about 3 - 4 minutes), all audio drops out on both sides of the call. The call is still connected, but neither side hears anything anymore.
I did a factory reset on the phone, but it didn't make a difference.
What can be causing this? If I can't use my smartphone as a phone, I'm screwed!
are you running any special ROM or anything because its happening to me as well
I have been having the same problem for almost a month now. I was rooted when this started happening. I went back stock still happened. New 4g card still happened. Another phone still happened. I have been getting the runaround from verizon the whole time they have no clue what is going on.
On a side note asked a friend that works at a little vzw store if they have seen this problem and sure enough she had. She told me that they had a customer go through 4 phones and she started making calls and was told by Customer Support that it was a known thing and there was a software update coming out for that.
After hearing this I called good ole *611 yet again and they were clueless and said they knew nothing about it. *sigh*
¿GotJazz? said:
Something very weird just started happening with my SamChg.
When I am a few minutes into a phone call (about 3 - 4 minutes), all audio drops out on both sides of the call. The call is still connected, but neither side hears anything anymore.
I did a factory reset on the phone, but it didn't make a difference.
What can be causing this? If I can't use my smartphone as a phone, I'm screwed!
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Click to collapse
What rom ???
Yorto said:
What rom ???
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Umm can't even remember now was a month ago LOL. But my 2nd phone I didn't put one app on or anything left it bone stock and still had the same problem. Same as the customer my friend had they would mess up right out of the box.
probably weak antenna
no you don't lose signal call keeps running you lose Audio.
chiahead52 said:
are you running any special ROM or anything because its happening to me as well
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Click to collapse
Yorto said:
What rom ???
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Click to collapse
Yes, I am running a custom ROM, but it's basically a stock rooted & voodoo'd EE4 ROM (by danalo1979, I think). It's got all the yucky poo-brown colors and all the bloatware.
Same issue here. I'm running completely stock right now, non-rooted. Sometimes the audio will drop at the onset of placing a call (I won't even hear ringing) and sometimes it will happen a few minutes into a call. Other parties do say they can hear me though.
Personally, I've noticed that this problem only happens when I am also connected to a Wireless Network. If I'm running 4G/3G, sometimes I hear echos of my voice, but the audio won't drop out.
Weird, but glad to know others are having this issue and that VZW is aware it's happening.
What should we do? Personally, I'd like to wait for the SG2 to arrive before I start complaining. My plan would be to basically flip out explaining that I need my phone to work like a phone, etc. Then flip out that I paid for 4G and my decision was battery based (so I don't get stuck with a Thunderbolt). I bet I could talk my way into a new SG2 over this... Just saying.
KarateExplosion6 said:
Weird, but glad to know others are having this issue and that VZW is aware it's happening.
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Well they do not tell me they know what is wrong they tell me they have no clue. I even explained to them somebody there does know as they have explained the issue to someone else that has had the problem but I still get they you just need another phone speel.
I don't have this problem watch as soon as I try to make a call the audio drops...
Sent from my Droid Charge running GummyFroyo 1.9.1
kvswim said:
I don't have this problem watch as soon as I try to make a call the audio drops...
Sent from my Droid Charge running GummyFroyo 1.9.1
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same, don't have this problem but i probably just jinxed it.
I've had this happen a couple times too...hard to pinpoint consistency. The other thing I've encountered more than once, is that my mic seems to go off mid-conversation, e.g. I can still hear the person on the other end very clearly, but they can't hear me. Anyone else experience this?
Edvard_Greig said:
I've had this happen a couple times too...hard to pinpoint consistency. The other thing I've encountered more than once, is that my mic seems to go off mid-conversation, e.g. I can still hear the person on the other end very clearly, but they can't hear me. Anyone else experience this?
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Click to collapse
I've experienced that. But I'm not so sure I'm not just covering the mic with my finger.
I was on nluetooth, with the phone in the cupholder... Don't think my finger was involved.
Sent from my SCH-I510 using XDA App
Well 2nd Fru and as I told them it would. It does the same thing. Bone stock. *sigh*
One thing that seems odd to me is that I seem to see this problem more when calling another mobile phone vs. a landline.
Maybe it's just my imagination, but I always see problems when calling my wife's mobile phone. Last night, I called a landline for over an hour without any problem.
same here I can talk to customer service for 1hr+ but mobile to mobile most Ican get is maybe 15 min.
I drive around as part of my job and today I tested a call out to my wife who has a charge as well and we were able to talk for over 20 minutes with no issues. That same area I drove through a few days ago caused 3-4 drops in audio before. So in my opinion its a network related issue and hopefully its get fixed 100% cause most of us need our phones to work solidly
To the people losing audio during their calls, can you post your location?
The reason why I ask this is because on the Verizon forums there is an eight page post about this issue. Seems like a lot of people in Arizona are experiencing this. I'm in Chandler, Az and have this issue, especially when calling other VZW people in AZ.
Can't post links yet but check the VZW community forum for the Charge.
I had the static noise once in a while one ep4 but since I updated to FP1 all around and latest eclipse rom I hear it in every call any advice
for me,by me and I love you
I have the same thing. I did a full ass wipe and let it update from ee4. Seems better now.
Mine also started doing ghost key strokes and force closes.
Might be time for a replacement soon.
Agreed I was going to go back to a tbolt but the the other guy backed out
for me,by me and I love you
I reflashed and still getting crap call quality and the phone has a lot of glitchy moments. Says "charging" on lock screen even though I am not plugged in but battery is almost dead.
I just flashed 2.0 eclipse final and will see if anything changes
for me,by me and I love you
I've never had any noise during phone calls until I updated to FP1. I'm running the stock FP1, and experience intermittant electronic glitch type noises during calls. The volume of these noises is significantly louder than the call volume. I'm going to go deaf if I keep using this phone
I agree I see that if the call lasts longer than 15 seconds the sound starts
for me,by me and I love you
I also got the crazy loud static once with stock FP1 and never had it before. I also still get robot voice and occasionally lose outgoing voice connection. I see no voice improvements in FP1. If I wasn't so mature I would start to get mad right now.
Sent from my SCH-I510 using XDA
themortalwombat said:
I've never had any noise during phone calls until I updated to FP1. I'm running the stock FP1, and experience intermittant electronic glitch type noises during calls. The volume of these noises is significantly louder than the call volume. I'm going to go deaf if I keep using this phone
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I was holding out for Tweakstock but decided last night since I was bored that I would just go all the way back to ED2 and do all the OTA's. since then I have used my phone darn close to 75 times and on all 75 calls (and I am not exaggerating this) I got either static, or one of those old timey modem noises after a minute or so.
Guess who is getting a call tonight? BTW on EP4D In the same situation I *might* have heard the static on 2 of those 75 calls. This really stinks.....
Same problem for me.. i'm on DC #3. today i spoke with a tech, and instead of troubleshooting the phone again, she offered me a factory reconditioned Nexus.. it will be here tomorrow.. not new but better than a 4th DC... what's funny is, just 2 weeks ago they said i couldn't get another type of phone.. i also have the insurance so if that messes up i can get that replaced too.. FYI.. she also said there was no reports of problems with that phone after the new update, i strongly suggest calling and reporting it. if it helps my tech was named Jenifer..
102mm said:
Same problem for me.. i'm on DC #3. today i spoke with a tech, and instead of troubleshooting the phone again, she offered me a factory reconditioned Nexus.. it will be here tomorrow.. not new but better than a 4th DC... what's funny is, just 2 weeks ago they said i couldn't get another type of phone.. i also have the insurance so if that messes up i can get that replaced too.. FYI.. she also said there was no reports of problems with that phone after the new update, i strongly suggest calling and reporting it. if it helps my tech was named Jenifer..
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I guess I should do the same what number do I call to talk to a tech for a replacement
for me,by me and I love you
i just called the CS 800 number. got the new phone today! good bye Droid Charge!
102mm said:
i just called the CS 800 number. got the new phone today! good bye Droid Charge!
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What phone did you get and was it your first replacement
for me,by me and I love you
Bump to get some answers
for me,by me and I love you
I'm trying to get a different phone as a replacement but all support wants me to do is to try safe mode to see if an app is causing the issue, which we all know isn't the problem. Anyone ever tried it?
Sent from my SCH-I510 using xda premium
mefloump said:
I'm trying to get a different phone as a replacement but all support wants me to do is to try safe mode to see if an app is causing the issue, which we all know isn't the problem. Anyone ever tried it?
Sent from my SCH-I510 using xda premium
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You should just tell them it isn't working so ask what they will do and most people threaten to cancel their contracts
for me,by me and I love you
I have noticed that some of my calls are not coming through. The past few days people have tried to call me, but said they got a busy signal. The phone never even rang. I also got an email today from a potential employer who said they called twice today... The phone was sitting on my desk right in front of me all day, and nothing. Is this happening to anyone else? What can be done to fix it? Im not in a place where im not getting service so I dont understand why its doing this?
Also, the other day I was having car issues and needed to call someone, when I went to call someone the phone showed the dialing screen, but never started to ring. I tried hanging up and redialing, but nothing worked. I had to shut down my phone and restart it. I can only imagine what would have happened if I really couldnt call out finally....
Really starting to hate this phone.
itsLYNDZ said:
I have noticed that some of my calls are not coming through. The past few days people have tried to call me, but said they got a busy signal. The phone never even rang. I also got an email today from a potential employer who said they called twice today... The phone was sitting on my desk right in front of me all day, and nothing. Is this happening to anyone else? What can be done to fix it? Im not in a place where im not getting service so I dont understand why its doing this?
Also, the other day I was having car issues and needed to call someone, when I went to call someone the phone showed the dialing screen, but never started to ring. I tried hanging up and redialing, but nothing worked. I had to shut down my phone and restart it. I can only imagine what would have happened if I really couldnt call out finally....
Really starting to hate this phone.
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Click to collapse
It sounds like a reception. Do you have good signal? What about Wi-Fi calling?
I have never had that and have had nothing but the sweetest reception, I do get dropped calls but that's T-mobile for ya.
All day I have between 3-4 bars of service, so im not sure what the problem is
Im also having trouble calling out. Ill dial the number, and the phone will beep and disconnect the cal. I have 3 out of 4 service bars....
itsLYNDZ said:
Im also having trouble calling out. Ill dial the number, and the phone will beep and disconnect the cal. I have 3 out of 4 service bars....
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Try replacing your sim card? Or if you're on stock then call T-Mobile might be a hardware issue.
Sent from my SGH-T989 using xda app-developers app
erikmm said:
Try replacing your sim card? Or if you're on stock then call T-Mobile might be a hardware issue.
Sent from my SGH-T989 using xda app-developers app
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Click to collapse
Do you think switching to your rom might help? I want to try it but I'm waiting for the final version. I did have my sim replaced a few years ago by T-Mobile. I know they had to transfer all my stuff on to a new one. I have one laying around, is there anything I need to do to get it to work? Like switch my number to it?
You might want to try cleaning the metal contacts of your sim card with a pink eraser.
itsLYNDZ said:
Do you think switching to your rom might help? I want to try it but I'm waiting for the final version. I did have my sim replaced a few years ago by T-Mobile. I know they had to transfer all my stuff on to a new one. I have one laying around, is there anything I need to do to get it to work? Like switch my number to it?
Click to expand...
Click to collapse
If you're on stock I think your best bet is to either get sim replaced before flashing cus if its a hardware issue then you will have to get it replaced.
As for the sim card if it's new then just call them and they'll activate it if it's used before then it won't work anymore and you'll have to buy one
Sent from my SGH-T989 using xda app-developers app
I called Tmobile a few weeks ago and had them activate a new sim card I had. Didnt have this issue until just today when I tried to make a call and got "call ended" everytime I tried to call out. What else could the problem be? Im running your rom now also...
Is anyone else having this issue? Its getting really annoying! I had to dial my friend 5 times before it actually went through.
Found this thread where it describes perfectly whats going on with my phone.. http://forum.xda-developers.chttp:/...editpost&p=29453252om/showthread.php?t=630652 Seems like Gingerbread phones are experiencing this more...
Never had this issue. As suggested you may have to replace the phone as it could be faulty hardware.
Sent from my SGH-T769 using Tapatalk 2
rbeier1221 said:
Never had this issue. As suggested you may have to replace the phone as it could be faulty hardware.
Sent from my SGH-T769 using Tapatalk 2
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Click to collapse
I was worried about that, but I dont know how to get rid of the custom rom I have an unroot.
Well, might suggest this thread:
http://forum.xda-developers.com/showthread.php?t=1591601
Sent from my SGH-T769 using Tapatalk 2
Yeah, I just didnt want to do the "call tmobile and sit on the phone with them for an hour to troubleshoot" crap... Ugh...
Called Tmobile and they ended up screwing my phone up even more with their "troubleshooting" Told me to do a factory reset, but since I have a custom ROM, it just screwed more up. Now I cant even swipe past the unlock screen and there is no reaction to my touch. At least its finally screwed up enough to get them to send out a replacement. Now im trying to revert back to complete stock so I can send this one back to them when my new one arrives. So I guess problem solved in a way..
rbeier1221 said:
Well, might suggest this thread:
http://forum.xda-developers.com/showthread.php?t=1591601
Sent from my SGH-T769 using Tapatalk 2
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Click to collapse
Does this remove root? Just want to make sure I have everything In order to do to clean up my old phone for when my new phone arrives.
Yes. The thread is appropriately titled and returns to stock.
Sent from my SGH-T769 using Tapatalk 2
Hi,after using my pixel for a couple of weeks,i found sometimes I can't hear anything , my mic is not working,people on the phone can't hear my voice too.
and when it happened I have to reboot the phone to let it working again. Anyone has a solution of this?
My country desn't have pixel in market,so I can't ask for a replacement.thanks
I did a hard reset on mine and it seems to have resolved the problem. Verizon was convinced it had to do with my WIFI calling setting. I just did this today so this is no indication of a long term solution. Mine also, when I received a call, would drop the first 3 to 5 seconds of my end of the call. Callers didn't know I had answered.
https://productforums.google.com/fo..._gxTpXX3s;context-place=forum/phone-by-google
Big issue on some phones. I had to get mine replaced. Google just admitted today it's HW related. See that link. Hope this helps.
The last post of which says,
To answer some of the questions that have come in on this thread over the holiday break:
*If you are experiencing failures of one or more microphones on the device, there is no known software fix. So far, we've traced all failures back to hardware problems (normally a faulty internal connection).
*Since it's a hardware failure, you need to return your device for a replacement. Normally, the fastest way to do that is from the merchant you purchased from. If that's not possible, you can go direct to Google, but it will take a few weeks as we must receive the device before shipping a replacement. Replacements will be "refurbished" but should be like-new: no impaired performance nor any cosmetic flaws.
*If you are returning your device, I don't need to collect RMA numbers here because we are automatically gathering all devices with mic issues for forensic investigation. Just make sure your reason for return is recorded as "microphone failure" or similar.
*If you are not located in the country where you purchased your Pixel, you'll need a friend in that country to process the return and forward you the replacement.
Sorry for the trouble and happy new year.
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junweigu said:
Hi,after using my pixel for a couple of weeks,i found sometimes I can't hear anything , my mic is not working,people on the phone can't hear my voice too.
and when it happened I have to reboot the phone to let it working again. Anyone has a solution of this?
My country desn't have pixel in market,so I can't ask for a replacement.thanks
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Click to collapse
I had half of this problem. I could hear people but they couldn't hear me. I turned off wifi calling and advanced calling a month ago and haven't had a problem since. Don't know if it will help you but it can't hurt to try.
I have had that too, i think its related to wifi calling because what really pisses me off is that when im at home i have wifi calling because my phone is connected to wifi and i get in my car and if i make a phone call as soon as i leave the range of wifi the phone disconnects, never had this problem on the iphone. I really love this phone but some small things like this really irritate me.
robocuff said:
I had half of this problem. I could hear people but they couldn't hear me. I turned off wifi calling and advanced calling a month ago and haven't had a problem since. Don't know if it will help you but it can't hurt to try.
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Click to collapse
Sad to hear that it was a hw problem,may I know how to Turn off wifi calling and advanced calling?
Have you fixed your phone. After almost 12 months using, same issues start to happen to me
junweigu said:
Sad to hear that it was a hw problem,may I know how to Turn off wifi calling and advanced calling?
Click to expand...
Click to collapse
junweigu said:
Sad to hear that it was a hw problem,may I know how to Turn off wifi calling and advanced calling?
Click to expand...
Click to collapse
Really
I got my Pixel 3 unlocked from Google a couple of days ago. I really love the phone, but oddly, every time that I call my wife and I'm on speaker, it always takes 8-10 seconds for her to be able to hear me. This happens with no one else, as I've called multiple people on speaker. Google offered to RMA the device, but I'm not convinced that it's a hardware issue. If it's a software issue that will likely be fixed in the future, I will just keep this one. I'm not entirely sure what to make of it, but I don't really want to go through the RMA process just for it to continue happening. Has anyone else had similar experiences? From what I can see on Reddit and elsewhere, it appears to be a rather commonplace issue. I just can't justify waiting for another device to solve a wide spread problem. If it was a fluke issue, then a factory replacement wouldn't make me nervous. I think that I am just going to return the device for a full refund and wait for something else to come out. Sucks though, because I otherwise loved this phone.
I have noticed this as well. I try to talk over the speaker and the person on the other end can't hear me for a little bit. I might try to RMA the phone. How'd you go about talked to Google Support about the issue? A phone call, chat or email?
norman1080 said:
I have noticed this as well. I try to talk over the speaker and the person on the other end can't hear me for a little bit. I might try to RMA the phone. How'd you go about talked to Google Support about the issue? A phone call, chat or email?
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Click to collapse
I was using the chat service, it worked fine. I haven't RMA'd the device. I went and got a new SIM card from AT&T and it seems better. I did tons of test calls to other people on different carriers and it only ever happened with my wife, who is in Verizon. For that reason, I don't think there is a hardware issue with my device, but I don't know what it might be.
norman1080 said:
I have noticed this as well. I try to talk over the speaker and the person on the other end can't hear me for a little bit. I might try to RMA the phone. How'd you go about talked to Google Support about the issue? A phone call, chat or email?
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Click to collapse
I figured it out while I was messing with it yesterday. Turn off HD voice. "enhanced LTE" in the network settings menu and that fixes it. I am on AT&T and had great connectivity with same carrier subscribers, Sprint, and others. I tried calling multiple friends with Verizon and had the issue every time. So I just turned it off.
Update: it looks like December update fix my issue. Will update again if something happen
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This speakerphone issue is happening to me using TMobile and also using Whatsapp calls.
I noticed this issue because the phone is also not connecting to my Honda Civic 2016 Bluetooth and tried using the speakers.
I'll wait for December 2018 update and make lot of test before I contact Google.
I'm using the regular Pixel 3 white.
I have the same issue,,,when I first get a call and answer it with speakerphone no one can hear me for a few seconds then if I toggle speaker off then back on it works okay??
stl-fan said:
I figured it out while I was messing with it yesterday. Turn off HD voice. "enhanced LTE" in the network settings menu and that fixes it. I am on AT&T and had great connectivity with same carrier subscribers, Sprint, and others. I tried calling multiple friends with Verizon and had the issue every time. So I just turned it off.
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Click to collapse
Doesn't this remove the ability to use group chats?
I got my wife the Pixel 3 at launch and we're on the 3rd phone because of this issue and it's still happening. It only happens on speakerphone (not regular) and her speakers seem to be fine which makes me think it's software and not hardware.
deblas66 said:
Doesn't this remove the ability to use group chats?
I got my wife the Pixel 3 at launch and we're on the 3rd phone because of this issue and it's still happening. It only happens on speakerphone (not regular) and her speakers seem to be fine which makes me think it's software and not hardware.
Click to expand...
Click to collapse
I agree with you. I think I'm still having issues with it even without it on. My wife is still saying it sounds like I'm in a tunnel any time I'm on speaker. I hope they get this resolved, and ASAP.
stl-fan said:
I agree with you. I think I'm still having issues with it even without it on. My wife is still saying it sounds like I'm in a tunnel any time I'm on speaker. I hope they get this resolved, and ASAP.
Click to expand...
Click to collapse
Me too. I did some serious searching and it is a more major problem than I thought.
https://productforums.google.com/forum/#!topic/phone-by-google/YCbNdF9b1ts;context-place=forum/phone-by-google
I am wondering if anyone has tried turning off the wifi calling option? I havent tried that yet as it is the only thing I havent tried to see if my phone doesnt have problems when first answering a call with the phones speakerphone and people on the other end not being able to hear me for the first few seconds? I saw in a Google thread that there may be a problem with the handoff of wifi to actual LTE calling and it makes it difficult for the phones speaker to know where to apply the sound to? I dont have a sim in my phone currently so I am wondering anyone else tried this to see?
Archangel said:
I am wondering if anyone has tried turning off the wifi calling option? I havent tried that yet as it is the only thing I havent tried to see if my phone doesnt have problems when first answering a call with the phones speakerphone and people on the other end not being able to hear me for the first few seconds? I saw in a Google thread that there may be a problem with the handoff of wifi to actual LTE calling and it makes it difficult for the phones speaker to know where to apply the sound to? I dont have a sim in my phone currently so I am wondering anyone else tried this to see?
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Click to collapse
I've had WiFi Calling and VoLTE disabled for a while now - still garbage call quality on speakerphone.
Same here
I have WiFi calling off of mine.. still same issue
i have a new google pixel 3 after an ota update my speacker is not working anymore i tried to reboot the phone and even flashing it but nothing worke with me. can any one help please ?
hi,
i have same issue .. did you find how to solved this problem?
jon2jay said:
I may have found a fix for this. Need you guys to confirm.
Goto the permissions of Google play services, and disable MIC permission. During phone calls you will see a 'this app needs permissions to run blah blah' ignore it. Test speaker phone now. I stumbled upon someone who mentioned this (can't find the post now) and I have had 0 issues w/ straight speaker phone.
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Click to collapse
I can't even make calls with mic permission disabled
jon2jay said:
I may have found a fix for this. Need you guys to confirm.
Goto the permissions of Google play services, and disable MIC permission. During phone calls you will see a 'this app needs permissions to run blah blah' ignore it. Test speaker phone now. I stumbled upon someone who mentioned this (can't find the post now) and I have had 0 issues w/ straight speaker phone.
Click to expand...
Click to collapse
My wife has this issue with her new Pixel 3 - oddly not when calling me (I have an S8) but when calling 3 other confirmed people (who [co-incidentally] all have iphones?). Even talking to them over handset first which is obviously fine, when she switches to speaker mid-call they can't hear her.
We tried this but she still has the issue.
bwgooch said:
My wife has this issue with her new Pixel 3 - oddly not when calling me (I have an S8) but when calling 3 other confirmed people (who [co-incidentally] all have iphones?). Even talking to them over handset first which is obviously fine, when she switches to speaker mid-call they can't hear her.
We tried this but she still has the issue.
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Newest update ending in C3 for my Pixel 3 has fixed my speakerphone problem, so far! Will keep you posted.
kperk said:
Newest update ending in C3 for my Pixel 3 has fixed my speakerphone problem, so far! Will keep you posted.
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Yes, she just updated and tested speakerphone with one of the iPhone's she was having trouble with and no problem. Seems to be working for now!