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[Q] Suddently unable use GV for voicemails

My phone is setup to use Google Voice for voicemails, but as of a couple days ago VMs are no longer going to GV and instead goes to the standard verizon voicemail.
Now when someone leaves me a voice mail, I get a notification in the notification bar, but I get the standard VM notification, not the GV one and nothing ever shows up in GV. Ive set my phones "voicemail service" setting to "my carrier" and deactivated GV (by dialing *73) and then able to access the Verizon VM via *86. I then tried reactivating GV by dialing *7 then my GV number and uninstalled/reinstalled GV app on my phone, but people are still directed to the verizon VM and not GV.
The only thing Ive changed in the last couple days is Ive applied the wifi prompt hack from here and the Wifi Toggle mod from here (which Ive since run the "return to stock" package).
Im running rooted stock ICS and below is a screenshot of the notification.
Any help is greatly appreciated!
Thanks.

In call settings, is Google voice an option?
Sent from my SCH-I535 using xda premium

There is and it's currently selected.

I have the same problem - callers hear "this voicemail has not been setup" even though my GV greeting is set.
edit - to OP, make sure you've activated your phone number for GV voicemail in the google voice website.

Are the phone and correct number listed in Google Voice settings (online) as having been activated for Google voicemail?
You mentioned using *7GoogleVoiceNumber - isn't it supposed to be *71GoogleVoiceNumber ?
- ooofest

I have had this happen once or twice, each time I would have to dial *71<then your google voice number> and hit the send call button. This basically tells Verizon to forward missed calls to your GV voicemail.
You can also call Verizon and ask them what your call forwarding is set to, and they can fix it there as well.
For what it is worth though, I have been able to use the setup Voicemail feature within Google Voice, it would always come back with some kind of carrier issue.

Try the following 3:
*71 GV #
*90 GV #
*92 GV #

Ive verified Google Voice is configured for voice mails via the web site (which you can see in the 1st screenshot below). Ive also verified my voicemail carrier is set to Google Voice and that it matches my actual google voice number (seen in screenshots 2 and 3).
Ive also dialed the 3 numbers in the previous post (*71, *90, *92 + GV#) and verified voicemails are still being left on verizon. Ill call them tomorrow to verify my phone is in fact fowarding as it should be though.
Finally, just to make sure GV was actually working I also verified that calling my actual google voice number and leaving a voicemail does show the notification on my phone in the GV app.
Really not sure how in the heck this happened, like I said, Ive been using this without issue for months, and it wasnt until a day or two ago that this started happening. Is it possible that either of those hacks/mods applied caused this? I didnt realize until after I applied them that some mods require a deodexed ROM, so wasnt sure if that was the culprit.
Hoping to figure this out rather then revert to an old nandroid backup.
Thanks again all, really appreciate the responses so far.

timofcourse said:
Ive verified Google Voice is configured for voice mails via the web site (which you can see in the 1st screenshot below). Ive also verified my voicemail carrier is set to Google Voice and that it matches my actual google voice number (seen in screenshots 2 and 3).
Ive also dialed the 3 numbers in the previous post (*71, *90, *92 + GV#) and verified voicemails are still being left on verizon. Ill call them tomorrow to verify my phone is in fact fowarding as it should be though.
Finally, just to make sure GV was actually working I also verified that calling my actual google voice number and leaving a voicemail does show the notification on my phone in the GV app.
Really not sure how in the heck this happened, like I said, Ive been using this without issue for months, and it wasnt until a day or two ago that this started happening. Is it possible that either of those hacks/mods applied caused this? I didnt realize until after I applied them that some mods require a deodexed ROM, so wasnt sure if that was the culprit.
Hoping to figure this out rather then revert to an old nandroid backup.
Thanks again all, really appreciate the responses so far.
Click to expand...
Click to collapse
I had this problem too... On my Galaxy Nexus I could just play back my voice mails right through my main phone applications phone log but now with this phone I had to uncheck the box in google voice (on your phone) that says "Voicemail Display" allowing you to view and playback your voicemails from your call log. Soooo, I get all of my notifications now but they are through the google voice app instead of my phone app... Does this make any sense to you cause I am really tired but I tried everything and this was the best option... So uncheck the box for "Voicemail display" in google voice settings on your phone and you should be good to go if that is what you are looking for?? Also you can go right to your account online and make sure it is setup to forward to your gv number... Just go to "My Verizon and then My plans and services and then you will see a image at the top right of the screen saying "I want to" and hit the plus sign and you will see the options for forwarding your number.... Again, hope this helps a little but I don't know how your setup was before so I am just basing it on what my setup is...

shojus said:
I had this problem too... On my Galaxy Nexus I could just play back my voice mails right through my main phone applications phone log but now with this phone I had to uncheck the box in google voice (on your phone) that says "Voicemail Display" allowing you to view and playback your voicemails from your call log. Soooo, I get all of my notifications now but they are through the google voice app instead of my phone app... Does this make any sense to you cause I am really tired but I tried everything and this was the best option... So uncheck the box for "Voicemail display" in google voice settings on your phone and you should be good to go if that is what you are looking for?? Also you can go right to your account online and make sure it is setup to forward to your gv number... Just go to "My Verizon and then My plans and services and then you will see a image at the top right of the screen saying "I want to" and hit the plus sign and you will see the options for forwarding your number.... Again, hope this helps a little but I don't know how your setup was before so I am just basing it on what my setup is...
Click to expand...
Click to collapse
While I didnt really follow the first part of your post, I did try changing forwarding via My Verizon as you mentioned and sure enough, that did the trick! For whatever reason the * commands must not have been working, but all works as it should now.
Thanks!

Yesterday 1 call went to my Verizon voicemail. All the rest went to Google Voice. It was late in the evening (around 6pm est). Working fine this morning. Someone must have pulled the wrong switch again at the mothership.

timofcourse said:
While I didnt really follow the first part of your post, I did try changing forwarding via My Verizon as you mentioned and sure enough, that did the trick! For whatever reason the * commands must not have been working, but all works as it should now.
Thanks!
Click to expand...
Click to collapse
GREAT! Glad I could help somewhat...

JawaH8r said:
Yesterday 1 call went to my Verizon voicemail. All the rest went to Google Voice. It was late in the evening (around 6pm est). Working fine this morning. Someone must have pulled the wrong switch again at the mothership.
Click to expand...
Click to collapse
When I first configured my Verizon line and Android phone for Google Voice (with my Droid Incredible), it turned out that I had to call Verizon to have them properly enable forwarding because the * codes were not working. They said there was a configuration problem with my account, which took a couple levels of Support to eventually fix. So, I guess that means they could accidentally screw up anyone's account after-the-fact, too.
- ooofest

Stock visual voicemail won't work

Just got an LG G3 for my wife. She loves the phone (coming from Nokia 1520, her last android was an Infuse) everything works as it should except the darn visual voicemail.
Here is what it is doing:
Open the app
It tells me to call voicemail and hit end
Call voicemail and enter her password and all is good.
Hit end
It goes back to the visual voicemai app and says "setting up account"
Then I get an error saying "Account Verification Has Not been Received"
My 3 options are call voicemail again (did that same result) make sure I have a good signal (full bars with 4g) and call AT&T. (Did that and they couldn't figure it out either)
So here I am asking for help from the wonderful folks at XDA!
Has anyone else had this problem? I would prefer not to use third party unless that is the only option. Her phone is not rooted nor Rom'd, it is factory out of the box.
Thanks for your time everyone
Geeve

geeve420 said:
Just got an LG G3 for my wife. She loves the phone (coming from Nokia 1520, her last android was an Infuse) everything works as it should except the darn visual voicemail.
Here is what it is doing:
Open the app
It tells me to call voicemail and hit end
Call voicemail and enter her password and all is good.
Hit end
It goes back to the visual voicemai app and says "setting up account"
Then I get an error saying "Account Verification Has Not been Received"
My 3 options are call voicemail again (did that same result) make sure I have a good signal (full bars with 4g) and call AT&T. (Did that and they couldn't figure it out either)
So here I am asking for help from the wonderful folks at XDA!
Has anyone else had this problem? I would prefer not to use third party unless that is the only option. Her phone is not rooted nor Rom'd, it is factory out of the box.
Thanks for your time everyone
Geeve
Click to expand...
Click to collapse
what worked for me was let it call voicemail put in password listen to the options hit * to end call then finish setting up v mail

Thanks for the reply!
I upgraded to the g3 today as well from a note 2 and mine was doing the same thing. I went to an actual att store and they got it working. It seems that when they did the upgrade someone checked the wrong box and took away our visual voicemail. They had it fixed in 5 minutes at the store. Not sure what the phone supports problem was lol!
Thanks again
Geeve

Cant Activate Visual Voicemail - T-Mobile

I have the Pixel XL 2 and have been trying to get the visual voicemail feature to work ever since I received it in October, but each time I try I get the message "Cant activate visual voicemail. You can still call to check voicemail. TRY AGAIN or CALL VOICEMAIL".
I called T-Mobile and they did everything they could on their end but the feature baked into the phone still wont work. I tried to reset the network and that didn't fix it. I tried to download the T-Mobile Visual Voicemail and it wouldnt work either -- it would open and show all my old voicemails from 2 years ago, but it just wouldn't sync. I spoke with T-Mobile tech support and the guy suggested I put the sim in my old phone to rule out that the Pixel was the problem. I switched the sim from my Pixel and put it in my old Galaxy S7 Edge and the T-Mobile app still didn't work. I would get an error stating "Failed to synchronize voicemails. Please make sure that you have connection to the data network." So I updated everything on the old phone and it still wouldnt work, so I switced the same back in the Pixel. After I switched the sim I deleted and downloaded the T-Mobile Visual Voicemail app again and it finally synced, but I dont want to use the T-Mobile Visual Voicemail app, I want to use the stock version baked into the OS. It still wont work...
Does anyone have the stock Visual Voicemail working on their Pixel XL 2?
This is so frustrating.

Strange - I have a T-Mobile sim in my Pixel 2 and the voicemail works flawlessly. I had a similar setup as you where I came from an old phone that required the T-Mobile visual voicemail app, but now the Google Dialer app has it built in and didn't require any setup to get working. Voicemails appear within 30 seconds after leaving a message.

I'm not sure why this is a problem... Im beginning to think its something on the T-Mobile network or possibly a bad sim card...
One interesting fact is that the baked in VVM somehow switched itself off during all of this and when I switched it back on it still wouldnt work, but thats when the T-Mobile VVM started working... Its the strangest thing... so, disabling the baked in VVM kills the T-Mobile app and enabling it allows the T-Mobile VVM to work. No matter what I do, the Google Dialer app wont kick in.... I need suggestions that dont require a Factory reset. Perhaps the app transfer process when I set up my phone has something to do with the issue... idk

Got it sorted.
Turns out the initial setup of my Pixel caused the issue. I opted to port over all of my apps from my S7 Edge and transferred a few Samsung apps that may have compromised the VVM. Out of frustration/desperation, I did a factory reset and as soon as the phone started up Google Dialer's VVM was working, so I added all my apps back to the phone from Googles most recent backup, which included T-Mobiles VVM and something killed it again. So I did another factory reset and this time I reviewed each and every app to install from the backup and found quite a few Samsung apps, so I omitted them along with T-Mobiles VVM app and now all is well. Im leary on attempting to install the T-Mobile VVM again, but I do miss the VM's being transcribed from voice to text....
Any recommendations on a good app that can convert VM's to text?

The transcription service from T-Mobile costs about $4/mo. So unless you were paying for it, you were only getting the 30 day trial for free. If you use any other app, you'll lose the VVM integration in the phone dialer.

PuffDaddy_d said:
The transcription service from T-Mobile costs about $4/mo. So unless you were paying for it, you were only getting the 30 day trial for free. If you use any other app, you'll lose the VVM integration in the phone dialer.
Click to expand...
Click to collapse
Yeah, I recently added the $4/mo service thinking that the reason why VVM didnt work was because I needed to pay... I took it off, so I guess I'll just keep the stock VVM.
Thanks for your input!

Any resolutuion to this?
I also have a Pixel 2 XL with t-mobile. When I bought it I found that the TM VVM app wasn't synching either. Cleared cache, datat deleted reinstalled and nothing would make it work.
While the TM VVM app was installed, the built-in dialer VVM didn't exist. It just wasn't there.
I deleted (tried this twice) and a few hours later the built-in Google Phone app dialer VVM was there. But, it wasn't transcribing, just showing and playing the voice mails. Then, it started transcribing them. Then, a few days later it stopped.
After trying both, I like the TM VVM better. It's bigger, and you can sort them.
But, neither of them are working now.
---------- Post added at 07:00 AM ---------- Previous post was at 06:59 AM ----------
dcrandon said:
Any resolutuion to this?
I also have a Pixel 2 XL with t-mobile. When I bought it I found that the TM VVM app wasn't synching either. Cleared cache, datat deleted reinstalled and nothing would make it work.
While the TM VVM app was installed, the built-in dialer VVM didn't exist. It just wasn't there.
I deleted (tried this twice) and a few hours later the built-in Google Phone app dialer VVM was there. But, it wasn't transcribing, just showing and playing the voice mails. Then, it started transcribing them. Then, a few days later it stopped.
After trying both, I like the TM VVM better. It's bigger, and you can sort them.
But, neither of them are working now.
Click to expand...
Click to collapse
OK, wait a minute...
It appears Google put a setting in to enable transcripiton and it's turned off by default. Lets turn it on and try again.
So, to clarify....
The Google VVM setting doesn't appear unless you delete the T-Mobile VVM app.
Then, it takes a few hours up to a day to show up in the Phone app settings.
Previously it would just transcribe.
After it stopped trascribing it appeared that Google added a setting to enable transcription.
Voicemail transcription
Get transcripts of your voicemail using Google's transcription service. (Learn More).
Then, when I enabled that, another setting appeared
Voicemail transcription analysis
Let Google review your voicemail messages to improve transcription accuracy. Your voicmail messages are stored anonymously. (Learn more)
Lets see how this goes.

The free and easy way to get transcribed VVM is to setup Google voice, then use the dialer codes for TMo to forward your calls to your voice number. Unlimited VMs, and you can check them from any device or PC that GV is installed on. And, free is always good

I had to uninstall the non-native visual voicemail app I downloaded and clear the cache of the phone app to get the option to appear in settings. It kept some of my voicemails too which was unexpected.

My issue seems to come back after every security update... I'm back to square one and it seems that the only resolution is to factory reset my phone and then it starts working again until the next update... ugh!
This is the best Android phone I've ever owned, but the user experience to date has been the most frustrating. The ability to make and receive phone calls as well as voicemails is the backbone of any phone... why the heck is this so difficult!?! I swear I have a defective phone or a faulty sim card, because I cant understand why I don't receive my voicemails!

so...to remind everyone I also have a Pixel 2 XL. I was also having the problem of t-Mobile VVM not synching. I finally got it to work.
First, if you have st-Mobile VVM fon your phone, even if not turned on, it will cause the VVM in Googles built dialer to disappear.
I noticed at the same time that I signed up for the Android P Beta, that a new version of T-Mobiles VVM appeared on Google Play. So, first, give the new version a try. I did that update at the same time I switched to Android P Beta, so I don't 'know which helped.
First, clear the cash and data for the old T-Mobile VMM, then uninstall it.
Also, I have found that certain combo's of plans with T-Mobile are not compatible with VM to text. I found that the newer VMM worked, but the feature you have to pay for to convert to text to read it wasn't compatible with my plan. This was per the T-Mobile CSR's. I could listen to VMM, but not read it.
The built-in Google VMM would transcribe to text, but, it didn't seem as robust. Many times it would say it couldn't transcribe. Also, the T-Mobile VMM has more features...easier to delete, you can sort by date, number, etc. You can delete multiples at one time etc.
So, I like T-Mobile VMM better, but since it can't transcribe to text for me, I went back to Google built in one.

joeyishar said:
I had to uninstall the non-native visual voicemail app I downloaded and clear the cache of the phone app to get the option to appear in settings. It kept some of my voicemails too which was unexpected.
Click to expand...
Click to collapse
I switched over from AT&T to T-Mobile and couldn't get VVM to work so I installed the T-Mobile VVM app and then set it up. Once it was setup I did exactly as you described - uninstalled the T-Mobile VVM app then went and cleared cache on the native phone app and finally the VVM setting showed up in the phone app settings. Turned it on and it works perfectly, thanks!

pumm3l said:
I switched over from AT&T to T-Mobile and couldn't get VVM to work so I installed the T-Mobile VVM app and then set it up. Once it was setup I did exactly as you described - uninstalled the T-Mobile VVM app then went and cleared cache on the native phone app and finally the VVM setting showed up in the phone app settings. Turned it on and it works perfectly, thanks!
Click to expand...
Click to collapse
Just tried this and no luck. Any other info is appreciated.

KeeP in mind it can take several days for the choice to show up

No Incoming SMS or MMS on Verizon

Hey OnePlus fam,
I just thought I would put this out as PSA for anyone on Verizon and having issues with SMS or MMS, as there is little information out there on this for our specific phones.
If you are unable to send or receive any text messages it is most like that the "CDMA-Less" feature needs to be activated.
You can call Verizon and ask them to enable "CDMA-Less" to your account.
Hope this helps

I had to get a new sim card that fixed my problem

Here are also a few links too; the first two are for a 6T but to concept still applies.
https://forums.oneplus.com/threads/no-incoming-sms-or-mms-on-verizon.935610/
https://forums.oneplus.com/threads/verizon-text-messages.937506/
VZW information
https://opendevelopment.verizonwireless.com/faqs?s=LTE

Had the same issue.
Called Verizon and asked them to enable this device as CDMA-less.
Been working perfect since.

Same here. I inserted my Verizon sim in the international version. Data at 50Mbps, Voice, Visual Voicemail and outgoing text messages worked. If it doesn't work for you, make sure you are using slot 1. It may matter. If you have a very old sim, you might need a new one.
I called Verizon and carefully explained that incoming sms was not functional as this was a next generation phone for a world where Verizon turns off their CDMA at the end of 2019 and SMS is routed over LTE. I instructed him to make sure "CDMA-less" was available both in the billing account and the network account. After a bit of digging he found the provisioning settings. Seconds after the phone was provisioned, sms started flooding in the stock message app. Also make sure IMS Basic Visual Voicemail is on your account if VM is giving you trouble. I use VZW Message+ (Verizon Messages) for sms as I can text from a PC also and it will restore previous sms.
By definition the phone uses VOLTE so there is no setting for HD Voice in the phone. That feature is required on your Verizon account but you would have to be switching from an ancient phone not to already have that. I cannot locate any option for Wifi calling and it does not work in airplane mode. I have a google voice number which allows Wifi calling. Interestingly it errors when the phone is in airplane mode but works when cell service is on. It reports "Wifi Call" and appears to use the stock dialer when initiated from the Voice app. Somehow Voice is even more tightly integrated with the stock dialer now than just trapping and routing international calls. This is a bug of sorts as my Moto phone on 8.0 could call in airplane mode with wifi on.
Google Duo appears to be integrated in the dialer but I haven't tried with my wife's Pixel to see if I can switch to Duo while on a regular voice call.
Bootloader unlock was simple: Tap Build # 6x, Developer Options - OEM unlocking, adb reboot recovery, fastboot oem unlock [This erases the phone]
The 7 Pro is an amazing device! Truly the most amazing. I'm really excited. The phone is super super slippery and a drop magnet. It does come with a TPU case.
I'm going to sell my kid's mint 5T and upgrade him too!
BT sucks worse than the Moto phone but I think that is an Android thing as my wife's pixel as issues to with her car. Contacts not syncing and calls not going through while connected to BT. Just have to do work arounds when I have some time.
Hoping video is fixed for the wide camera. They are amazing; but then, I'm coming from a Moto phone which has the worst cameras. Sony knows what they are doing.

Sorry to wake an old thread but did not want to start a new one.
I have verizon and have cdma-less provisioning done already. Have HD voice on the account as well. SMS works fine but I can only send MMS not receive them.
Ive tried moving sim card to other slot, tried reboot, tried factory reset, tried different apps...nothing.
The only time MMS fully works is when I am in safe mode. Anyone have any ideas on what it could be?
Thank you

Try looking in permissions at what app has permissions.
Try the Verizon message plus app
https://play.google.com/store/apps/details?id=com.verizon.messaging.vzmsgs

larsdennert said:
Try looking in permissions at what app has permissions.
Try the Verizon message plus app
https://play.google.com/store/apps/details?id=com.verizon.messaging.vzmsgs
Click to expand...
Click to collapse
Permissions were all good, sms/mms permission is in one.
I tried verizon app, MMS works, dont really like the app though, and the customization didnt help me like it enough to keep it.
Super weird that verizon messages work but not the stock app or the Mood SMS app.

morphius88 said:
Permissions were all good, sms/mms permission is in one.
I tried verizon app, MMS works, dont really like the app though, and the customization didnt help me like it enough to keep it.
Super weird that verizon messages work but not the stock app or the Mood SMS app.
Click to expand...
Click to collapse
I had to call Verizon 2 or 3 times for them to get it right

I downloaded a couple other SMS apps and they all work fine. So leads me to believe its just something weird with the stock app and with Mood SMS. I will switch to QKSMS for now and requested assistance from Mood SMS so they could take a look. Thanks all.

I'm going to guess MMS didn't work with that app while you were on wifi? Some apps don't know how to route MMS data properly when there both data and wifi available.

It's an option that has to be enabled on the account for Verizon customers, it's the cdma-less option. It took me a couple representatives til one of knew what I was talking about lol

I think his issue is slightly different as he can recieve sms but not mms and it varies on the app he's using.

larsdennert said:
I'm going to guess MMS didn't work with that app while you were on wifi? Some apps don't know how to route MMS data properly when there both data and wifi available.
Click to expand...
Click to collapse
No that I already checked. I still have not figured out why I cannot receive MMS on the stock app or on mood SMS. Mood had not replied to my email. I switched to qksms and have no issues anymore.
So ya if anyone else runs into something like I did, try different SMS apps

Yup, I learned this very quickly when I got the OnePlus 6t. Just getting them to understand that the phone was certified on VZW. Then 4 techs before one knew what to do. I think they now can address quickly even over chat.

shooterlgk said:
It's an option that has to be enabled on the account for Verizon customers, it's the cdma-less option. It took me a couple representatives til one of knew what I was talking about lol
Click to expand...
Click to collapse
If I get Verizon prepaid will they be able to do this? I had Verizon prepaid once in the past and customer service was much worse than regular Verizon wireless. I am pretty sure that mvnos can't do it but I'm hoping Verizon prepaid can.

cheeto said:
If I get Verizon prepaid will they be able to do this? I had Verizon prepaid once in the past and customer service was much worse than regular Verizon wireless. I am pretty sure that mvnos can't do it but I'm hoping Verizon prepaid can.
Click to expand...
Click to collapse
I'm not sure

Yeah, there's a lot more to this than enabling CDMA-less. Before about a month ago data/sms/MMS wasn't working on Android 10 based custom roms and MMS still doesn't work unless you use Messages+.

I get both fine I just have issues with them being received after the phone goes idle for a while. My issues are small stupid crap mile messenger not closing with home button all the time and and Gboard sometimes won't type into the field I'm in

SMS Delayed and Calls go Right to Voice Mail

Using the device on T-Mobile. Sometimes I'll just get a voice mail notification - without the phone ever ringing. Tested from a desk phone, and sure enough it goes right to voice mail without ever ringing. If I make a call outbound from the Zenfone 6, it will always work. Then I'm able to receive calls for an unknown amount of time. I can reboot and get calls after the reboot, but they will eventually randomly stop.
SMS also come though delayed by hours. For instance someone sends a SMS my way at 2pm, I'll get it at about 4pm. If I send a SMS out bound, I then instantly get all the inbound ones.
Anyone know if I need to whitelist something in battery optimization? So far the Zenfone isn't really good at being a phone. - great at everything else though.

Check your apn settings I think I had to update the default to whatever BYOD APN settings are for T-mobile see if it helps you

Also had this issue on T-Mobile. If APN settings don't fix it, I'd go to Auto-start Manager in Settings > Battery > PowerMaster and allow your messaging apps to run.
For me, I'd get SMS messages only when my screen was on, and some weren't received from contacts, like it shuts the apps off after not using them.

Same here. I'm about to switch providers because of this. What rom are y'all using? I'm on LineageOS 16. @wreid23 can you post your APN settings?
Tried unoptimizing all the messaging related apps, no effect.

progman32 said:
Same here. I'm about to switch providers because of this. What rom are y'all using? I'm on LineageOS 16. @wreid23 can you post your APN settings?
Tried unoptimizing all the messaging related apps, no effect.
Click to expand...
Click to collapse
Im on vanilla with rooted boot img
APN SETTINGS:
https://support.t-mobile.com/docs/DOC-2090

So I found that if I turn off WiFi calls come right through. I don't know what the fix is, but I guess that's my work around.

TopHATTwaffle said:
So I found that if I turn off WiFi calls come right through. I don't know what the fix is, but I guess that's my work around.
Click to expand...
Click to collapse
I've found the same to be true for me. Wi-Fi connection prevents calls from coming in. I can dial out just fine.
This is extremely strange since this phone is not even Wi-Fi calling certified and it's not even a feature. This has been my biggest issue with the phone so far because you never know if you miss a really important call.

enkryptik said:
This has been my biggest issue with the phone so far because you never know if you miss a really important call.
Click to expand...
Click to collapse
I purchased a OnePlus 7T for this reason. Can't use this device anymore after getting flack at work for missing and oncall issue due to the phone not ringing because I left wifi on.

If you're having the same issues feel free to comment here:
https://zentalk.asus.com/en/discussion/15698/calls-not-received-texts-delayed

Redhawk2000 said:
If you're having the same issues feel free to comment here:
https://zentalk.asus.com/en/discussion/15698/calls-not-received-texts-delayed
Click to expand...
Click to collapse
Asus denies the phone could be the problem (despite the phone obviously being the only variable). I replied to that thread anyway, with my experience of similar lost calls on a Moto x4 with Wi-Fi calling enabled. Maybe it'll give some engineer at Asus a push in the right direction...

if any of you are rooted there is an alternative for now to enable volte and vowifi: https://forum.xda-developers.com/rog-phone-2/how-to/guide-enabling-volte-vowifi-v2-t4028073

TopHATTwaffle said:
I purchased a OnePlus 7T for this reason. Can't use this device anymore after getting flack at work for missing and oncall issue due to the phone not ringing because I left wifi on.
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I'm having the issue with T-Mobile 7T Pro, when I got the permanent unlock approval and switched to Mint Mobile sim is when calls went to voice mail, have you found a solution yet? Phone works fine if I use T-Mobile sim, but Mint Mobile sim in the 7T Pro is when the calls go to voice mail and text don't go out, if I put the Mint mobile sim into a Pixel XL all is fine. When I had to quit Mint Mobile becasue of this and go back to T-Mobile on prepaid again, all worked well.

The zenfone 6 is getting volte with the android 11 update so hopefully that fixes this issue
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