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Hi All,
My Desire S decided to die today for no apparent reason:
I had been browsing the internet before jumping in my car and switching on the bluetooth. I had been driving for about 10 mins when I got a call through on my cars bluetooth system, about 3 mins in to the call the caller disappeared even though the car said it was still connected.
I pulled over to check the phone and found it was frozen on the call screen. So I disconnected the battery and powered it up, but it could only get the the HTC splash and sound before the screen turned black and the unit became unresponsive.
A few more tries gave the same issue, so i decided to boot it into recovery to do a full wipe, this completed successfully, but the phone was still doing the same thing.
After removing the battery again the phone will now not turn on at all and does not respond to the charger (no led). I've tested another battery, but still no luck, and tried the bat from my DS in my sisters DS and it works fine.
So my phone is completely dead it seems. I should probably send it off to HTC for a repair, but the problem is that the phone is S-OFF and i have no way of getting it S-ON while it's bricked.
Can anybody suggest anything?
I'm not having much luck with HTC as my mozart is at the repair centre as we speak with a bootloader issue... I might have to choose another manufacturer in future
PS: It was S-OFF but running stock software
there is not much to say...try to remove battery and wait for a while...if issue still persist htc service is only hope
Adidas108 said:
there is not much to say...try to remove battery and wait for a while...if issue still persist htc service is only hope
Click to expand...
Click to collapse
Thanks, i'll leave it overnight and see how it looks in the morning. Luckily i have an optimus one spare that has always served me well... It just does not come close to my DS.
I've just had a development!
When i plug it into my windows 7 pc it recognises it as a device "QHSUSB_DLOAD" but fails to install a driver for it.
Can anybody elaborate on what this is?
Thanks!
chancooluk said:
I've just had a development!
When i plug it into my windows 7 pc it recognises it as a device "QHSUSB_DLOAD" but fails to install a driver for it.
Can anybody elaborate on what this is?
Thanks!
Click to expand...
Click to collapse
Afraid this is not good news...you'll need to reign the device and claim under warranty, I wouldn't worry of you made it soff they probably won't be able to tell, read the recent posts on the ext4 recovery thread as same thing happened to someone else
Sorry
Sent from my HTC Desire S using XDA Premium App
ben_pyett said:
Afraid this is not good news...you'll need to reign the device and claim under warranty, I wouldn't worry of you made it soff they probably won't be able to tell, read the recent posts on the ext4 recovery thread as same thing happened to someone else
Sorry
Sent from my HTC Desire S using XDA Premium App
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Click to collapse
Ok thanks for letting me know. I must remember not to customize my HTC's in future...
Is not customize`s fault is yours because you removed the battery when it was still working (freeze yes but chip is still working) :| How ben_pyett said you must send it to htc... there are similar posts around here and all removed the battery > htc service ...sry mate
codryn said:
Is not customize`s fault is yours because you removed the battery when it was still working (freeze yes but chip is still working) :| How ben_pyett said you must send it to htc... there are similar posts around here and all removed the battery > htc service ...sry mate
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Click to collapse
Hmmm what to do in this case? Wait for hour and then remove battery? No other way to reboot... Hmmm. cheers
Sent from my HTC Desire S using Tapatalk
just wait
djkac said:
Hmmm what to do in this case? Wait for hour and then remove battery? No other way to reboot... Hmmm. cheers
Sent from my HTC Desire S using Tapatalk
Click to expand...
Click to collapse
hold down volume up+volume down+power button and you can make an restart
http://forum.xda-developers.com/showthread.php?p=16294655#post16294655
wait, just to clarify, so when you have a frozen desire s, you MUSNT remove the battery?
thanks!
NO you don`t need to remove it! try to w8 some time when is frozen and if still not responding make an restart using hard keys.
how can i make a restart through the keys?? sorry still new to desire s!
volume up+down+power button in same time
sorry
I donot know
Adidas108 said:
volume up+down+power button in same time
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Click to collapse
Thanks!
Sent from my HTC Desire S using XDA Premium App
Do you think the DS should always be turned off when changing the battery?
If you don't intend to buy new one, yea, it should be
Sent from my HTC Desire S using Tapatalk
Shame the manual doesn't say so then!
Well i've got it booked in for repair.
Has anybody here had many dealings with HTC Repair, or Regenersis (the UK repairer)?
The guy I spoke to over email (i got fed up of waiting on the phone) about my Desire S was a complete retard. He sent me the same email 3 times in reply to me telling me to restore factory settings... Each time I told him it was not possible as the phone would not switch on...
He then told me that UPS could not pick up my phone for at least 2 weeks, this is despite the fact that I sent my Mozart in for repair last week and was told at least 48 hours. So I would have to find my own way to post or courier it.
Then he books the phone in and sends me the 'Tick Sheet' with the phone information and problem description and in the problem description box he wrote "HELLO"??? WTF? What sort of jokers are these?
At least the woman I spoke to about my Mozart was helpful, she actually gave a meaningful response to my questions, but even she got the problem description wrong, writing just "Reboot Cycle" which is way to vague considering the problem it actually had.
Everyone, I am starting this thread with one purpose and that is to see if others have experienced this problem. Also if so how many people have and if it is a major issue or just a freak thing that happened to me.
Ok my Sensation was running the stock ROM for the TMOUS Sensation which was the recent OTA update. This also means I had reverted back to the stock recovery too when I went back to the stock ROM well over a month ago. My Sensation was still Super CID though as far as I know. Now that should feel everyone in on the software that was on my Sensation.
Now for the problem, I was typing a text message to a friend this morning and as I was typing my message my Sensation froze up. This alone was odd as my Sensation had only federal up once before sense I purchased it back in October. Anyway I knew I had to pull the battery to reset my phone. But I was on my morning break at work and break time was over so I just put my phone in my front sweater pocket and walked the 5 minute or so walk back to where I was working on the job site. I pulled my phone out of my sweater pocket and noticed the screen was black. I pressed the power button expecting my phone to wake up but it did not. I pulled the back cover off and pulled the battery out for a full minute and reinserted it. My phone still would not turn on. Also to add my camera flash flashed once when I reinserted my battery. Anyway I repeated this process several times and still my phone did not turn on, but the flash only flashed that one time.
I got home and tried my wife's battery from her Sensation but still my phone SD not turn on. I tried my battery in her Sensation and her phone turned on fine with my battery. So I concluded my Sensation was screwed and proceeded to call T-Mobile costumer service and spend about a hour on the phone with them until they agreed to send me a replacement Sensation.
If anyone else has experienced or experiences this in the future please post here in this thread.
Edit: Thank gosh I still have my HD2 as a back up device.
Edit 2: I came across a post that lead me to a thread started by XDA Senior Member namila007. It had other XDA members that report their Sensations dieing in the same manor.
Happened to a Desire S once. Froze, remove & re-installed battery the phone did booted to the splash screen only, but not any further. Replaced complete board under warranty.
Well this does not happen to most people but you should go for a new one under your warranty but sorry I do but know how to fix the problem
Nope, but I can say, that I am did the same thing as you did. Like reverting back to stock, and still having supercid. I've done that 2 month ago? Nothing wrong with.
That sucks man. I had that happen to a vibrant i had.
sent from my Sensation on CM7 Alpha#10
Yea, this happened to me too. I was playing some xbox 360, went to check the time on my phone...Wound up a few hours later feeling like a turd and waiting for a replacement from Tmobile.
No idea what happened. The last thing it did was make a noise when I plugged it into my laptop, prompted my computer to install drivers (failed) and then mentioned that dreaded message that implies the phone is needing to be flashed by the factory. (QHSUSB_DLOAD)
If you see your computer mention QHSUSB_DLOAD, then your phone is 100% bricked.
Matt
Just wanted to say thanks for the replies to all and thanks for everyone that has viewed this thread. And just in case anyone missed it in the OP, I am currently waiting on my replacement Sensation from T-Mobile. It will not arrived until the 25th of January. Again thank goodness I still have my trusty HD2 or I would be without a phone until the 25th.
Now to the post above me, I have not even tried to connect my Sensation to my computer because it will not even power on what so ever. The charge indicator led does not even come on when you connect the charger. So I highly doubt I would even get anything at all if I connected it to my computer. But I might just plug it into my computer out f curiosity to see what does happen.
T-Macgnolia said:
Just wanted to say thanks for the replies to all and thanks for everyone that has viewed this thread. And just in case anyone missed it in the OP, I am currently waiting on my replacement Sensation from T-Mobile. It will not arrived until the 25th of January. Again thank goodness I still have my trusty HD2 or I would be without a phone until the 25th.
Now to the post above me, I have not even tried to connect my Sensation to my computer because it will not even power on what so ever. The charge indicator led does not even come on when you connect the charger. So I highly doubt I would even get anything at all if I connected it to my computer. But I might just plug it into my computer out f curiosity to see what does happen.
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Click to collapse
Hi,
Hey,I am really sorry to hear about your phone.
It is very rare that people report total failure like yours,so I would imagine that it is just a freak situation.
I am also glad that you are getting a replacement without any problem.
Other than that ,hope all is well with you.
I assume this is quite a common problem. I received my sensation xe just a few days before the new year it was constantly over heating down the bottom where the touch buttons are causing it to shutdown / reboot this was when doing basic tasks like browsing the web. I then had my phone completely die a couple of days ago.
I took the phone into a vodaphone store yesterday and they exchanged it with a new handset.. I haven't had any problems yet.
I was reading through the Sensation Unbricking Project thread and found the below quoted post. I thought I would add it here as it matches what happen to my original Sensation
namila007 said:
will this method recover my phone??
"hey.. i dunno how this happend :
while i playing real steel from my sensation its got stucked then its automatically turned off.so now it wan't turning on neither no led when plugged it in to charge :confuse d: .. please help me "
http://forum.xda-developers.com/showthread.php?t=1624293
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Click to collapse
Call HTC they will replace it you just have to pay for shipping its like 20 bucks I had two phones replaced and they arrived in a week don't waste your time trying to fix it. you should still be under manufacture warranty cause this phone is not a year old yet.
Sent from my HTC Sensation 4G with Beats Audio using XDA Premium App
bonebeatz1234 said:
Call HTC they will replace it you just have to pay for shipping its like 20 bucks I had two phones replaced and they arrived in a week don't waste your time trying to fix it. you should still be under manufacture warranty cause this phone is not a year old yet.
Sent from my HTC Sensation 4G with Beats Audio using XDA Premium App
Click to expand...
Click to collapse
Ha ha thanks but I have had my replacement phone for at least a month or more. I actually revived this thread because I finally found another post by another member that claims to have had their Sensation. I feel like they way my Sensation died is a pure hardware failure.
I started this thread in hopes that others that had the miss fortune of this happening to them could find this thread and know that it had happen to someonelse. Also so maybe a fair consinsus of what may be the cause, if it is just random, and some kind of idea of a percentage of devices it happens to.
I see that namila007 also started a thread about his Sensation dieing in the same way. It is a copleofother people that have posted in his thread saying that their Sensation deied in the same way. I am going to up date the OP with a link to his thread and post in his thread as well.
what to do :/ i also think its should be a hardware failure . im going to contact htc coz im still under the warranty
hey.. i dunno how this happend :
while i playing real steel from my sensation its got stucked then its automatically turned off.so now it wan't turning on neither no led when plugged it in to charge .. please help me
Did you try removing the battery, or holding the volume down & power button together & see if the phone boots into fast boot?
Sent from my HTC Sensation XE using xda premium
What Rom, kernel and firmware were you running?
Sent from my HTC Sensation 4G using Tapatalk
Utorrent76 said:
Did you try removing the battery, or holding the volume down & power button together & see if the phone boots into fast boot?
Sent from my HTC Sensation XE using xda premium
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yeah but its not responding
gustav30 said:
What Rom, kernel and firmware were you running?
Sent from my HTC Sensation 4G using Tapatalk
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virtuous inquesitions check my siginature for more details
namila007 said:
virtuous inquesitions check my siginature for more details
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Click to collapse
Looks like it's another one. I am beginning to think this problem is related to some of the firmwares we use since it's happening with different ROMs.
You can try the various things people tell you to do....but if it's unresponsive completely..even if you plug to computer...then so far..no one has really provided a solution or reason for it.
You can see multiple post about it. Happened with mine too...running and then stuck after a long constant tone...then it never turned on again.
If your still under factorywarranty which you should be. Call HTC say phone won't turn on pay shipping fee and they will send you a new or refurbished phone either way it's better than no phone.
Sent from my HTC Sensation 4G with Beats Audio using XDA Premium App
newr said:
Looks like it's another one. I am beginning to think this problem is related to some of the firmwares we use since it's happening with different ROMs.
You can try the various things people tell you to do....but if it's unresponsive completely..even if you plug to computer...then so far..no one has really provided a solution or reason for it.
You can see multiple post about it. Happened with mine too...running and then stuck after a long constant tone...then it never turned on again.
Click to expand...
Click to collapse
i got the same constant tone beforeturning off hmm. then what did you did ? send it back to htc ???
bonebeatz1234 said:
If your still under factorywarranty which you should be. Call HTC say phone won't turn on pay shipping fee and they will send you a new or refurbished phone either way it's better than no phone.
Sent from my HTC Sensation 4G with Beats Audio using XDA Premium App
Click to expand...
Click to collapse
ok i will send them a message
as i unlock the bootlaoder via htcdev method can i have the htc warranty ?
namila007 said:
as i unlock the bootlaoder via htcdev method can i have the htc warranty ?
Click to expand...
Click to collapse
I don't think so...
the bootloader unlocking (as htc wrote) void the software warranty
so, if is hardware related you are lucky, they will repair it
try to bring it to htc and say that you did nothing, it just shut down...don't say that you unlocked it or anything like...maybe they will just give you a new one, they can't check if you did something to the phone
throcker said:
I don't think so...
the bootloader unlocking (as htc wrote) void the software warranty
so, if is hardware related you are lucky, they will repair it
try to bring it to htc and say that you did nothing, it just shut down...don't say that you unlocked it or anything like...maybe they will just give you a new one, they can't check if you did something to the phone
Click to expand...
Click to collapse
Unlocking your bootloader voids your warranty, no matter how you unlocked it, but you have. If HTC gets the phone to power on, no doubt they will check the bootloader status. If they find you've unlocked the bootloader, they will charge you for the repair and damage fees, including the shipping cost.
It depends where you send your phone, if it's a hardware fault they might not charge you, but as I said it all depends on the Service Center.
usaff22 said:
Unlocking your bootloader voids your warranty, no matter how you unlocked it, but you have. If HTC gets the phone to power on, no doubt they will check the bootloader status. If they find you've unlocked the bootloader, they will charge you for the repair and damage fees, including the shipping cost.
It depends where you send your phone, if it's a hardware fault they might not charge you, but as I said it all depends on the Service Center.
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Click to collapse
i drop a message to them asking about this issue. they reply me saying they not selling sensation 4g in South east asia.so they will ignore this coz i unlocked the carrier
look up adb reboot its happened to me a few times I would give link but cant atm, don't worry just try this then if this doesn't work you have a real problem
namila007 said:
i got the same constant tone beforeturning off hmm. then what did you did ? send it back to htc ???
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Click to collapse
Really? You have that same constant tone too? Well..looks like it's not related to a specific ROM since I just installed Revolution HD 6.6.2 when it happened.
I sent mine back to HTC...waiting to see what happens now... jsut got there today according to UPS!
newr said:
Really? You have that same constant tone too? Well..looks like it's not related to a specific ROM since I just installed Revolution HD 6.6.2 when it happened.
I sent mine back to HTC...waiting to see what happens now... jsut got there today according to UPS!
Click to expand...
Click to collapse
What kernel did you select??
newr said:
Really? You have that same constant tone too? Well..looks like it's not related to a specific ROM since I just installed Revolution HD 6.6.2 when it happened.
I sent mine back to HTC...waiting to see what happens now... jsut got there today according to UPS!
Click to expand...
Click to collapse
is it related with hardware (motherboard) or not???? cause if it with software they want repair it
as i know its should be something with motherboard.coz its getting hot when i put the battery again (under the sim card)
namila007 said:
is it related with hardware (motherboard) or not???? cause if it with software they want repair it
as i know its should be something with motherboard.coz its getting hot when i put the battery again (under the sim card)
Click to expand...
Click to collapse
I don't know....no one seems to know for sure if it's hardware or software. Some suggested it must be hardware if it's not turning on at all. Yours gets hot when you put battery in? Even it doesn't turn on?
I got the same issue, I tried to reboot into recovery to install opensensation but then it didnt boot and no led if I connect it to the charger ... nothing
the only thing is that lsusb gives me this:
Code:
Bus 002 Device 028: ID 05c6:9008 Qualcomm, Inc. Gobi Wireless Modem (QDL mode)
any updates?
newr said:
I don't know....no one seems to know for sure if it's hardware or software. Some suggested it must be hardware if it's not turning on at all. Yours gets hot when you put battery in? Even it doesn't turn on?
Click to expand...
Click to collapse
exactly.. its doesnt turning on . when i put my batter in and waited for some time the area near sim card getting hot. so whats your status?? is it hardware failer ??
Hi fellow member,
i have a sensation 4g. It was working 6 months ago. It was rooted running fine and with a custom rom. Than i got a new phone the droid razr . 3 months later i want to mess around with my old phone. The battery died on me thought nothing of it. I put it on the charger and no lights came on. Went out for a couple of hours. Came back and tried to turn on my phone. Nothing came on so my first and only thought was it self bricked it. Ive tried the unnbricking fourm they have on this site. I'm lost a little but I got some linux exp. When i try to the commands in the terminal says " cant find device". My phone cant be seen if the battery is out of it ( the screen does light up sometimes) but when i but the battery in it. The screens lights up than turns off. Than my computer sees it. ( I'm using backtrack 5 r3 and Ubuntu 12.04). I try to get in the in the terminal, but i get permission denied. I'm thinking there is no hope for it except the jtagg ( whatever it is called lol). I really want to fix it with out using paid stuff. There should be a way to get in phone, bypassing the permission thing. If anyone can help me please leave a support. I really want to learn new things and willing to try new things.
try this ..power off the phone .. remove battery,sdcard and sim and try to charge the phone for 5-6 hours ...it helped couple of people ..might help in your case too
If you have a spare battery give that a try and see if device will boot then. It's likely just the battery if it was functioning fine before you put it away.
sent from HTC sensation, soff, 3.33 firmware, viper Rom, sense 4.1, mugen battery. please press thanks if I helped in anyway.
ganeshp said:
try this ..power off the phone .. remove battery,sdcard and sim and try to charge the phone for 5-6 hours ...it helped couple of people ..might help in your case too
Click to expand...
Click to collapse
I did try it still nothing. Just taking a guess but im sure when you put the phone into qhsusb mode. It wont boot up anymore but i do still see the phone when i find it in linux. Ive tried to find a why around the access deined, but Im not there in linux skills to do that.
Had a similar problem, not sure what happened but it just died so I tried all the tips and tricks mentioned here was unsuccessfull, sent back to HTC and replaced the motherboard.
What was your rom before it died? Was it overclocked?
Sent from my HTC Sensation Z710e using Tapatalk 2
chev said:
Had a similar problem, not sure what happened but it just died so I tried all the tips and tricks mentioned here was unsuccessfull, sent back to HTC and replaced the motherboard.
What was your rom before it died? Was it overclocked?
Sent from my HTC Sensation Z710e using Tapatalk 2
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Click to collapse
Howmuch money did u paid for motherboard????
Sent from my GT-I9100 using Tapatalk 2
Nothing, luckily im still not past 1 year which was the warranty period
Sent from my HTC Sensation Z710e using Tapatalk 2
Hello, I have unfortunately I think soft bricked my HTC Inspire 4G, while I was trying to root it using a one touch process, it was going through it all fine, and now it just keeps vibrating when I turn it on (which takes about 15 minutes) I called HTC and they think that it might be something with the RAM. I have looked on these forums, and only see so many answers, but none of them seem to relate to me. Has anyone experienced this? If so, were you able to fix it? The phone is under warranty until December, so might just send it in. Any help would be appreciated
Does the phone eventually boot though after 15min. If so you have a incompatible hboot. Follow this thread to fix it.
http://forum.xda-developers.com/showthread.php?p=32688301
Sent from my Inspire 4G using xda premium