Database Info

Captivate Best Buy Insurance

So I took my Captivate to Best Buy last night cause it wouldnt turn on anymore and the captivate seems to have reached its end of life with their stock because they said they could not give me another one. Instead I'm getting an Inspire 4G and I dont know how i feel about that haha. well just a post for all you people with the best buy insurance on your phones, just so you know what to expect.

malicenfz said:
So I took my Captivate to Best Buy last night cause it wouldnt turn on anymore and the captivate seems to have reached its end of life with their stock because they said they could not give me another one. Instead I'm getting an Inspire 4G and I dont know how i feel about that haha. well just a post for all you people with the best buy insurance on your phones, just so you know what to expect.
Click to expand...
Click to collapse
If you want to stick with the captivate find an AT&T device support center around you. The factory warranty should override any Best Buy warranty. The support center will be able to replace the phone for you no problem. But if you do want the inspire go right ahead.

Do they have infuse? You could say you intentionally bought samsung and want to stick with samsung.

I didn't even think about that I was just like yeah ok.

Problem with the BestBuy warranty is that they are moving a ton of phones to their rapid exchange program. Means no more in store replacements and have to deal with refurbished phones... that sometimes show up in 1-2 weeks.
So far the cappy isnt on the list, so get the upgrade while you can.

Eh, I would have argued the hell out of it, lol

Damn now you guys are making me think of what could have been lol
Sent from my Desire HD using XDA Premium App

I'm sure you could go back and say you're not happy... Customer is always right, lol

Yeah but the Inspire is alright I guess and I already got it rooted and got the otterbox case for it haha if anything ill try to get my wife's captivate to not work and then argue for an infuse on that one.
Sent from my Desire HD using XDA Premium App

xThe Enforcer said:
I'm sure you could go back and say you're not happy... Customer is always right, lol
Click to expand...
Click to collapse
Not exactly... If only that was actually true

Eh, you never know. Considering he only got it within a few days, he could go back and say he dislikes it a lot compared to the Cap and it's bs about the replacement. If anything call BB corporate.

Infuse Repairs? Recommendations?

I totally destroyed the SIM socket on my Infuse. Probably tore out a couple of the pins (don't ask!). Any suggestions on who might do repairs or am I better off just selling it on eBay for $175? Everything works perfectly except anything phone call/SMS related. It's like an Apple iTouch now. WiFI, BT, GPS but no phone.
I bought it "semi-new" off eBay 2 weeks ago but of course it has no warranty. I did get a great deal on it ..... so much for that deal.
I know if I even try calling Samsung to inquire about repairs I will forever get lost in the morass of stupid CSR's. I did get a great price on it trying to avoid a contract extension. I can get a new one for $200 w/2yrs but really don't want to do that. I'd rather spend a few bucks to fix it.

Try checking craigslist for your area to see if anydoes small electronics repair.
infuse 4g "a lot a screen real estate"

dajeoo said:
Try checking craigslist for your area to see if anydoes small electronics repair.
infuse 4g "a lot a screen real estate"
Click to expand...
Click to collapse
I actually ended up calling Samsung. Wasn't too bad of an experience. They told me repair would be $70.36 including shipping BOTH WAYS (they sent a UPS shipping label). Sounds kinda cheap actually but I figured I'd give it a shot. They said 5-10 business days.
They did say that "if the repair cost more than their quote" (uh-oh) they would contact me first. I did tell them exactly what was wrong.

i just got to ask... sorry. but HOW IN THE WORLD did you manage to do that??
let me guess, previous iPhone 4 user used a micro-sim adapter and viola?
#amiright???

Optimus-Prime said:
i just got to ask... sorry. but HOW IN THE WORLD did you manage to do that??
let me guess, previous iPhone 4 user used a micro-sim adapter and viola?
#amiright???
Click to expand...
Click to collapse
Yes. Lmao. He posted it on another thread.
Sent from my SAMSUNG-SGH-I997 using XDA App

LOL. Fail whale.

Optimus-Prime said:
i just got to ask... sorry. but HOW IN THE WORLD did you manage to do that??
let me guess, previous iPhone 4 user used a micro-sim adapter and viola?
#amiright???
Click to expand...
Click to collapse
Mind reader......... Or you cheated and looked.
Sent from my GT-P7510 using XDA Premium App

re: Samsung Infuse Repair
MisterEdF said:
I totally destroyed the SIM socket on my Infuse. Probably tore out a couple of the pins (don't ask!). Any suggestions on who might do repairs or am I better off just selling it on eBay for $175? Everything works perfectly except anything phone call/SMS related. It's like an Apple iTouch now. WiFI, BT, GPS but no phone.
I bought it "semi-new" off eBay 2 weeks ago but of course it has no warranty. I did get a great deal on it ..... so much for that deal.
I know if I even try calling Samsung to inquire about repairs I will forever get lost in the morass of stupid CSR's. I did get a great price on it trying to avoid a contract extension. I can get a new one for $200 w/2yrs but really don't want to do that. I'd rather spend a few bucks to fix it.
Click to expand...
Click to collapse
I Don't understand why you don't simply extend your contract for the $200 or perhaps even less. Then you can sell the phone on ebay for $175.00 so your total out of pocket cost would be only $50 bucks or so counting the ebay selling fees and so on.. Not only would you end up with a brand new phone but you could have it in your hand in 2-3 days perhaps even less.
Why would you rather spend $100-$200 for a repair job? (I doubt you can even find a place which would touch the phone with a problem like you have described)...
Just does not make a whole lotta sence!

OR!!! donate it here for development, or offer to be a tester. Parts maybe? I guess I'm saying there's other things to be done with it if you outright buy a new one.

MisterEdF said:
Mind reader......... Or you cheated and looked.
Sent from my GT-P7510 using XDA Premium App
Click to expand...
Click to collapse
LMAO. no i heard it happened to someone else too. LOL

Misterjunky said:
I Don't understand why you don't simply extend your contract for the $200 or perhaps even less. Then you can sell the phone on ebay for $175.00 so your total out of pocket cost would be only $50 bucks or so counting the ebay selling fees and so on.. Not only would you end up with a brand new phone but you could have it in your hand in 2-3 days perhaps even less.
Why would you rather spend $100-$200 for a repair job? (I doubt you can even find a place which would touch the phone with a problem like you have described)...
Just does not make a whole lotta sence!
Click to expand...
Click to collapse
Repair job from Samsung was quoted as $70.26 including shipping both ways. It's on the way back as I type. Not sure I could have gotten $175 for the bad one considering you can get a new one for $199.
I don't want to be tied down to AT&T for 2 more years for numerous reasons. I am out of contract now. I have my top-o-the-line Moto Krazr I can use for the 5-10 days it will hopefully take to get it back.

So I dropped her...

Bad day, got to work. Phone fell of desk and hit the floor. Shes alive, but there's lines going down the middle of the screen. I hear they ran out of tb's? I do have insurance but I don't want a diffident phone. I'm due for an upgrade, but i'm taking my unlimited with me. I don't want to blow $600 on a new phone, anyone know where I can get it repair for cheep. A legit company.
Thanks!

Sounds like Verizon has more tbolts according to other posts on the forums.

Look locally for an indie repair Guy. There's a Guy in my area (Boston) called iPhone Kurt who fixes all types of screen issues for $80 - $100 a pop.

But if you want to keep your unlimited data swappa.com is a great cheap place for a "newer" phone. If you have to travel down that way.
Sent from my ADR6400L using Tapatalk 2

DIY via buying a replacement screen+digitizer on eBay will run you about $50. Personally, if it's between some stranger taking my phone apart for twice that or doing it myself, if I had the proper tools (which many of those replacement screens on eBay actually include..hmm..) hands down I'd do it myself.
By the way, was your Thunderbolt naked or did it have a case, screen protector?

If you have the time, I would consider doing it myself and save money.
Here are some good prices if you need a digitizer:
http://www.repairsuniverse.com/htc-thunderbolt-touch-screen-digitizer-replacement.html
And here you go if you just need a screen:
http://www.repairsuniverse.com/htc-thunderbolt-lcd-screen-replacement.html
Get both for a discount:
http://www.repairsuniverse.com/htc-thunderbolt-4g-lcd-touch-screen-digitizer-replacement.html

I did have it in a case. Im rooted and tried changing the render fx. Its actually not that bad. But im going to go to my local mall and see if anyone can fix it

Goto www.cowboom.com
Tbolt current price is $139, Rezound is $289
mmarcz

http://www.missionrepair.com/HTC_Thunderbolt_Front_LCD_Screen_Repa_p/222-4363.htm
$109, maybe.
Sent from my ADR6400L using xda premium

They still have tbolts in southern NV. In stock and on display, I don't get these stories :S, unless u have to be a complete d*icky about it, which could be. Ill pay for my next phone to keep unlimited data.. Or buy a pimp tablet and use the tether from my phone.
Sent from my HTC ThunderBolt using xda app-developers app

tburns said:
They still have tbolts in southern NV. In stock and on display, I don't get these stories :S, unless u have to be a complete d*icky about it, which could be. Ill pay for my next phone to keep unlimited data.. Or buy a pimp tablet and use the tether from my phone.
Sent from my HTC ThunderBolt using xda app-developers app
Click to expand...
Click to collapse
lmao @ Pimp Tablet

Asurion insurance claim - typical?

My wife's S3 was run over. She called to file a claim and was told they are out of stock and that it could be 5-7 days before they have something to send her. They also said they could not offer a different phone, because nothing was shown in their system as a comparable replacement. So for now, she's stuck with nothing.
This seems pretty terrible. Is this typical? I'm definitely going to be looking for an alternative insurance option when this is done.

thats unacceptable.
id demabd something else.
you pay for a service, it should be executed properly

ddurandSGS3 said:
thats unacceptable.
id demabd something else.
you pay for a service, it should be executed properly
Click to expand...
Click to collapse
I agree!
The only other warranty I know of is Squaretrade. Maybe you could check them out??

This might be a good opportunity to get that note 2
Sent from my SCH-I535 using xda app-developers app

Fwiw I tried calling Verizon just to see if they'd do anything to help the situation. My reasoning being that they sold me and bill me for the plan, so they should make it right. They basically took no responsibility.

They are joshin you..asurion will give you a note 2 if they have no s3..just yell at them saying it unacceptable and if asurion doesn't budge you need to get on the phone with Verizon asap and talk to a manager
Sent from my SCH-I535 using xda app-developers app

jager420 said:
They are joshin you..asurion will give you a note 2 if they have no s3..just yell at them saying it unacceptable and if asurion doesn't budge you need to get on the phone with Verizon asap and talk to a manager
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Just to add, I was talking to the Verizon manager in the call I reference above, and that manager refused to give me the name of their direct supervisor after basically telling me there was nothing that could be done on their end (except credit the account for days of service during which I'm waiting for the new phone). I am on hold with Asurion right now with a supervisor, but still being told nothing they can do to fix the situation.
Update: Asurion supervisor unable to help. Told them I'd be cancelling insurance on all 3 lines when this is resolved, posting about it on XDA, and submitting complaint to the BBB. Being transferred to the...CEO?

Definitely unacceptable, they are legally bind to replace you with an exact phone or comparable phone and note 2 is the only comparable phone to S3 unless they already have the s4, which I doubt.
Sent from my SCH-I535 using Tapatalk HD

Well they never mentioned the Note 2, just kept saying no S3 in stock and that there was nothing else comparable available as an option either. After that last transfer to the corporate office or something, I was again told the same thing but also offered the option to buy the S3 at a corporate Verizon store and get reimbursed minus deductible. So I took that offer and ultimately happy with that solution, but definitely not happy with the runaround and hassle.

netter123 said:
Well they never mentioned the Note 2, just kept saying no S3 in stock and that there was nothing else comparable available as an option either. After that last transfer to the corporate office or something, I was again told the same thing but also offered the option to buy the S3 at a corporate Verizon store and get reimbursed minus deductible. So I took that offer and ultimately happy with that solution, but definitely not happy with the runaround and hassle.
Click to expand...
Click to collapse
After that return and exchange for the note 2.Verizon has a 14day return policy. S3 is not worth having
Sent from my SCH-I535 using xda app-developers app

SilentO said:
After that return and exchange for the note 2.Verizon has a 14day return policy. S3 is not worth having
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
There is nothing wrong with the s3. I don't know where you get the "not worth having part"
Sent from my SCH-I535 using xda app-developers app

For me, this is anything but typical. After this past weekend, I've filed four claims with them in the 3 years I've been their customer. Only once have they not had my device in stock, and the rep immediately suggested a comparable replacement. I know they don't always get the best reputation. However, I always get my claim filed fast with no hassle and the device always arrives very quickly.

Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.

TokedUp said:
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
Click to expand...
Click to collapse
I thought about just reporting it missing, but phone was smashed enough that nothing was really usable. I also thought the deductible was the same regardless of damaged vs lost/stolen. At least that what it shows for me when I look up the deductible...

TokedUp said:
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
Click to expand...
Click to collapse
How much does it cost to "lose" out of curiousity
Sent from my SCH-I535 using Tapatalk 2

cell128 said:
There is nothing wrong with the s3. I don't know where you get the "not worth having part"
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
This. The s3 is the best phone out in my opinion, unless of course you want to go bigger. Then you would shoot for the note 2
Sent from my GeeEssThree

Claim
TokedUp said:
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
Click to expand...
Click to collapse
Did you file a claim online? Did they ask for any documentation or anything?

I ditched all insurance for both my wife and myself. I found that for $7/month and a deductible of $50-$100 I was way better off fixing the phone myself and dealing with it that way. Every experience I had with asurion when I did have them was a headache and the refurbished phones they replaced my phone with were always defective and needing another replacement. Replacement digitizer on my wife's Bionic was $30 with about 30 minutes of labor. Nothing compared to >$200 cost that would have come from asurion's "help".

The claims I've had with Asurion have usually been handled well. Even had an old droid incredible replaced with an incredible 2.

I had a claim on my sgs3 5 days after the release date because I dropped it snd the screen shattered. It was so new they had to send me a new one. Took 3 weeks!!!! I actually went and bought a new screen for it and had it working before I got my replacement.
Sent from my SCH-I535 using xda app-developers app

AT&T $100 Trade-in Promotion Starting

I just wanted to post this for all of you considering getting a new phone on AT&T, such as the One, S4, Blackberry, etc. According to what I have read, it looks like AT&T is starting a promotion tomorrow that will give an instant $100 or more credit toward a new phone of your choice when you trade in your old working smart phone, ( 3 years old or less). This may help in the decision making process for many people.
http://www.cnet.com/8301-17918_1-57582180-85/at-t-trade-in-drops-galaxy-s4-htc-one-others-to-$99/

not sure if its worth returning the gs4 and re-buying it again using a trade in.... when i could sell the trade in phone for 200 on CL and making my phone free....

I do have a old captivate... I wonder what condition does it have to be in?
Sent from my Galaxy S4

delete

I got $160 for my og note. The Sales Rep kept doing something on her tablet and my phone keypad til she got $160. paid like 86 bucks for my s4.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

It is true. It starts tomorrow May 1st. Bring in any smartphone 3 years and newer in working condition, no cracked screens, etc. and receive $100 towards the purchase of a smartphone $199 or more.
Sent from my SAMSUNG-SGH-I337 using xda premium

I'm starting to hate AT&T even more. I recently tried to get an early upgrade (60 days away) & was turned down over the phone. It really pissed me off since I've been a long time customer in good standing. Pissed me off so much, I've been considering going to TMO & now they do this to me. Hopefully this last for more than 30 days since they won't budge unless im within 30 days or less.

Can you trade in a rooted and unlocked phone that has been flashed?
I want the S4 pretty badly and I want to trade in my 1 year old HTC One X but I unlocked, rooted and flashed this thing.

deblas66 said:
Can you trade in a rooted and unlocked phone that has been flashed?
I want the S4 pretty badly and I want to trade in my 1 year old HTC One X but I unlocked, rooted and flashed this thing.
Click to expand...
Click to collapse
So re-lock and unroot it?

You can probably sell the phone for way more on eBay or some other places. It's not worth giving it to att.

delete

Took in my 2 year old gs2 and picked up 100 off the s4. Just reverted to stock from aokp. Dont think it was worth the hassle of selling on ebay.
Sent from my SAMSUNG-SGH-I337 using xda premium

does anyone know how extensively they check the phone at the store? My phone works perfectly except that for some reason I can't get any service on it. I've tried fixing and troubleshooting for a while but have given up so I'm looking to get back some money for it. So does anyone know if they will check the phone for reception?

bacon_n_icecream said:
does anyone know how extensively they check the phone at the store? My phone works perfectly except that for some reason I can't get any service on it. I've tried fixing and troubleshooting for a while but have given up so I'm looking to get back some money for it. So does anyone know if they will check the phone for reception?
Click to expand...
Click to collapse
I removed the sim from mine and it was at the setup screen (touch the android) and that was it. It was only checked to be sure it would power on and nothing further.

bacon_n_icecream said:
does anyone know how extensively they check the phone at the store? My phone works perfectly except that for some reason I can't get any service on it. I've tried fixing and troubleshooting for a while but have given up so I'm looking to get back some money for it. So does anyone know if they will check the phone for reception?
Click to expand...
Click to collapse
Yeah you should be fine.
Sent from my SAMSUNG-SGH-I337 using xda premium

AllTheWay said:
Yeah you should be fine.
Sent from my SAMSUNG-SGH-I337 using xda premium
Click to expand...
Click to collapse
phjnky said:
I removed the sim from mine and it was at the setup screen (touch the android) and that was it. It was only checked to be sure it would power on and nothing further.
Click to expand...
Click to collapse
Thanks for the quick responses, I really appreciate it and am glad I'll be able to at least get something for it. Thanks again

Do i need to revert to stock to trade in?
What if I have CM10 running on my GS2? Honestly, they should give me more money for that (because it is more than functional)

switters1 said:
Do i need to revert to stock to trade in?
What if I have CM10 running on my GS2? Honestly, they should give me more money for that (because it is more than functional)
Click to expand...
Click to collapse
I wouldn't think its necessary based on my experience this morning. They just checked to see if it lit up when turned on.

Does anyone know if they would accept a CDMA version of iPhone 4?? I have one sitting around collecting dust. Great condition.
Sent from my HTC One using xda app-developers app

dray said:
Does anyone know if they would accept a CDMA version of iPhone 4?? I have one sitting around collecting dust. Great condition.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
They check the imei/serial number on them. You can check on the website and see if it will work.
https://tradein-program.att.com/home.php5#top