{Reposting to the right forum}
Ok. So I ran into a serious issue and it most likely has something to do with the 3G radio.
Here's what happened. Phone was down to about 15% batteries after some Youtube and Angry birds. I was at my folks place and the cell signal there is not as strong, but still a bar showing. I noticed the phone was quite warm, but thought nothing of it since I was using Youtube/Angry birds. Check a few emails and noticed the batters quickly dropping to 12% within a few minutes and noticed Battery Status Monitor was reporting 990mA draw. I was alarmed, but didn't think too much about it and went to have dinner with the folks.
about 30/40 min later after dinner. The battery was dead. Didn't have my charger with me, so I didn't plug in for another couple of hours until I got home. Plugged in, booted up, everything was fine, except it would not connect to cell service stating "No Service". I then tried a bunch of things, rebooting, swapping out the battery, swapping out the SIM, but no avail. Swapping the same SIM to my old HTC works fine and connects on AWS 3G network.
This morning I tried another SIM that not on AWS, and it connects (assuming on 2G/EDGE network). Swap back in my original SIM and back to "No Service" (my provider only has 3G AWS service).
So at this point, I'm pretty convinced I have a hardware problem so I restore the stock Froyo ROM to return my phone...then magically, I'm back alive on the 3G AWS network!
Someone tell me what's going on!
I haven't tried to reflash CM7 again. Quite frankly I'm quite scared this may not be hardware problem and maybe a software issue instead, and may be stressing the 3G radio.
Help!
Related
I just got my Sprint HTC Touch Pro yesterday and to my surprise I can only navigate in 1x and not EVDO but since Im usually always in a EVDO area I can barely surf the net. I called Sprint Techs on 3 ocasions and they couldnt figure it out. Can anyone help me out?
Could be a provisioning issue. First day i got mine, for 6 hrs data didn't work right so i called in and specifically asked them to re-provision the account.
Ask for Vision technical support when you call C.S next time.
ive called them 3 times for 30 minutes each time with no luck. ive reset the device 2 times. i actually got an advance software tech and we did everything with no response. i know Diamonds are having an issue like this also
I am having the same problem as you I think, normally an always EVDO network however now it seems almost always will only be working on 1x with EVDO failing. I am curious if you have the same power issues as me too, try using activesync (if you have an exchange server) or something to keep the data connection open for say an hour. See if your device gets really hot and have super fast battery drain.
I am not sure why this happens but if you also have rapid battery drain then I would say there is definately something wrong with our devices causing them to only really work most of the time on 1x (sometimes I can connect on EVDO but generally the connection breaks or fails shortly after becoming active).
My thread is at: http://forum.xda-developers.com/showthread.php?p=2849500
raydog100 said:
I just got my Sprint HTC Touch Pro yesterday and to my surprise I can only navigate in 1x and not EVDO but since Im usually always in a EVDO area I can barely surf the net. I called Sprint Techs on 3 ocasions and they couldnt figure it out. Can anyone help me out?
Click to expand...
Click to collapse
In General, when unable to surf EVDO all you need to do is a PRL update - soft reset - then your problem should be solved.
aerra said:
I am having the same problem as you I think, normally an always EVDO network however now it seems almost always will only be working on 1x with EVDO failing. I am curious if you have the same power issues as me too, try using activesync (if you have an exchange server) or something to keep the data connection open for say an hour. See if your device gets really hot and have super fast battery drain.
I am not sure why this happens but if you also have rapid battery drain then I would say there is definately something wrong with our devices causing them to only really work most of the time on 1x (sometimes I can connect on EVDO but generally the connection breaks or fails shortly after becoming active).
My thread is at: http://forum.xda-developers.com/showthread.php?p=2849500
Click to expand...
Click to collapse
Well after a night and a day here's the answer to my problem. It seems there's a programming issue with both diamond and touch pro in the Puerto Rico Sprint Network. This causes these issues: Even when it says EVDO our phones are not connected to the network fully, so you can't surf and even phone calls don't come thrue the majority of the times. Since the phone internally keeps trying to connect to the network it causes the battery to drain at a rapid pace and therefore making it very hot. They are working on this issue and was told a patch should be comming out a.s.a.p. I was offered a full refund but I decided to keep my TP and just swap esn's and keep using my mogul 6800 until this is resolved. If you are in the PR Sprint Network be advised your Diamonds and Touch Pro's will not funcion correctly unless your in a 1X all the time or in roaming.. Hope this gets fixed sooon.
raydog100 said:
Well after a night and a day here's the answer to my problem. It seems there's a programming issue with both diamond and touch pro in the Puerto Rico Sprint Network. This causes these issues: Even when it says EVDO our phones are not connected to the network fully, so you can't surf and even phone calls don't come thrue the majority of the times. Since the phone internally keeps trying to connect to the network it causes the battery to drain at a rapid pace and therefore making it very hot. They are working on this issue and was told a patch should be comming out a.s.a.p. I was offered a full refund but I decided to keep my TP and just swap esn's and keep using my mogul 6800 until this is resolved. If you are in the PR Sprint Network be advised your Diamonds and Touch Pro's will not funcion correctly unless your in a 1X all the time or in roaming.. Hope this gets fixed sooon.
Click to expand...
Click to collapse
I agree the rapid trying to connect to EVDO is the cause, however as I am not in Puerto Rico ( rather a standard sprint area which has fine EVDO coverage) .
I am having the same issues. Only works 1x, it tries EvDO for a bit and it switches to 1x then it connects, very slow and dissapointing.
Makes me want to switch to Verizon, I never had problems with their EvDO network. As a matter of fact, my CarPC has a Verizon card 100% working all the time. And faster too.... Too sad for Sprint. I wouldn't have paid $300 for this Touch Pro if I knew I was going to have problems... I had a regular Touch and it always worked EvDO in the 900k once in a blue moon I would hit 1mb.
I have a regular HTC Touch and I fixed the problem by upgrading the radio. I am thinking Sprint needs to update their end to reflect the radio version the phone has, maybe that fixes it?
So I have been for the past week, at my house, having about the worst 4G reception ever. It shows 4G in the status bar, until I actually try and connect to any internet service, and then it disappears. Well this started on my second Thunderbolt, so I assumed something was up with the phone, specially since I unrooted the phone, and the issue was still there. So I went and exchanged my phone today. I noticed that the issue remained. Brand new phone, at my place of work today was pulling 20+ down from speedtest and then I go home, and even outside my house, it is loosing 4G everytime you try to do anything on the internet.
I noticed only one difference. My PRL changed from 15008 to 15011.
So figuring my new phone is probably fine from a HW standpoint, I went ahead and rooted this phone, and I noticed something weird. Everytime I boot the phone, it switched between two PRLs. It either has a PRL of 1, and then reboot and it then will have a PRL of 15011. Rinse and repeat.
I also noticed that in the same location that it used to be signal strength was around -82Db, and is now closer to -95Db.
So I am going to call Verizon tomorrow, and see if they know if a tower is down, etc, or see if they can check into it, as my phone is only usable at home on 3G, which is the same reason I paid my ETF on sprint and left for verizon, because I could get LTE in my house.
I even tried Das BAMF 1.5 and then flashed the radio update, and there was zero change in anyway.
I am going to assume there is a screwy tower nearby that is causing my problem, but if anyone has any suggestions let me know!
my phone acts the same way around my apartment...
i think they must be messing with the towers still. specially cause we haven't officially got 4g here yet.
have the same problem up in Northwest Columbus - 4G has been going in and out for the last two days for me - figured it was just the tower, 3G is absolutely fine.
I am currently running Ninja-0706, radio 26.06.06.30_M.
Intermittantly, my phone will drop out of H and start cycling through all the connections, edge, gsm, 3G etc. After cycling through, it will go to no connection at all where you see "no service" on the screen. And it will stay like that for several minutes, no matter where I am standing in my apartment, or even if i walk outside. Then all of a sudden, it will pick up H, full bars and it will stay like that.
So far, this issue has only happened a couple of times, within the past couple of weeks, and at my apartment. I have full wiped and flashed different roms, and reflashed the radio after the first time this happened, so this issue cannot be blamed on current said rom. This has led me to suspect that maybe there is an issue with the tower in my area. Twice I have called AT&T now about this issue. Both times they claim there have been no outages or issues with the towers in my area. They also claim that the closest tower to me is about 1 mile away, so there shouldn't be issues as such with a tower so close. I don't know anyone in my complex who is on AT&T to see if they are experiencing the same issue. So AT&T seems to think there might be an issue with the phone and i might need to do a warranty exchange. Any ideas before I flash back to stock and exchange it out?
While mine doesn't go that far, it'll cycle between H and 3G for no apparent reason.
Mine does weird **** sometimes, too, on Tue 04_11_M2 radio.
Just today I was sitting around browsing via WiFi, and bam, no signal. Most if the time it'll kick back in after a sec or two, but it stays like that until I intervene by toggling airplane mode, then, it'll be back to 3-4 bars or whatever.
Second time its happened over the last month, so no biggy.
In my house I get lots of signal variations overall, which I guess should be expected.
Well, my phone has done it twice since OP. I just flashed back to stock and downgraded to s-on. I'm going to see about an insurance claim.
Update: Just got off the phone with AT&T. They said that this issue would need to be handled by the warranty dept. So got back on the phone with tech support and they suggested that I go into an AT&T store and have the sim card replaced before they replace the phone, as the sim card itself might be causing this issue. It seems plausible because the sim card is needed for a connection to the network.
Curious to see if anyone else has this same problem. I've looked around but can't find anyone that can replicate it.
Phone is running 4.0.4 with ATT's 2.20.502.7 710RD. Ever since I bought the phone, 4G connectivity has repeatedly been interrupted; all bars drop, service is gone, and it doesn't return for at least 30 seconds, if not a few minutes. I've been running the phone on a non-LTE sim card, so I assumed something in the network was causing a bug.
Behold, LTE. I got the LTE sim card, installed it, but still noticed the same pattern. If you look at the photo I've attached, it seems like the 4G connection gets disconnected every 15 minutes or so (red bars under "Mobile network signal"). It literally looks like there is a perfectly measured interval of time between the 4G disconnects. BUT, interesting thing you can see is that, during the time my HOX was connected to LTE, there wasn't a single hiccup. The entire green sector in the middle of the same line, "Mobile network signal," is from LTE. The left and right sides of the line, though, mark the 4G service area (my home), plagued with red marks of disappearing service.
AT&T says it has nothing to do with them; for once, I believe them. Does anyone have any advice or observations? The phone doesn't have insurance on it, so I may send it back to HTC and *hopefully* have them figure it out.
Cheers.
I was in an area with really spotty coverage. Its in the middle of LA by Hollywood but for some reason Verizon's signal is very weak on this street. I was trying to use the internet on my phone and watched as the signal meter went first from 4g to 3g then switched back and forth between 3g and 1x to no data signal at all. In the meantime my phone was getting really hot. I would reboot and the phone and it would still get hot again while I guess trying to find a 4G signal. The heat was not from the battery but the area under it where the SIM and SD card, as well as the CPU's I think, are located. I was on that street for a couple hours when I left my phone could not pick up a 4G signal at all again. I tried everything I had to try last time my SIM card died. Reboot, reboot and wipe cache partition etc. Anyways I made my way to the verizon store and got a new sim card. Took about 30 min and I did NOT have to do a factory reset. The phone worked good for about an hour until I went into a parking garage where the data signal was lost. Again my phone got really hot and when I got back to ground level alas no more 4G.
Is this a software problem? or hardware?
I am running stock verizon android with GOLauncher. I got the MD3 update today with the new SIM card for that one hour I had 4G.