Curious to see if anyone else has this same problem. I've looked around but can't find anyone that can replicate it.
Phone is running 4.0.4 with ATT's 2.20.502.7 710RD. Ever since I bought the phone, 4G connectivity has repeatedly been interrupted; all bars drop, service is gone, and it doesn't return for at least 30 seconds, if not a few minutes. I've been running the phone on a non-LTE sim card, so I assumed something in the network was causing a bug.
Behold, LTE. I got the LTE sim card, installed it, but still noticed the same pattern. If you look at the photo I've attached, it seems like the 4G connection gets disconnected every 15 minutes or so (red bars under "Mobile network signal"). It literally looks like there is a perfectly measured interval of time between the 4G disconnects. BUT, interesting thing you can see is that, during the time my HOX was connected to LTE, there wasn't a single hiccup. The entire green sector in the middle of the same line, "Mobile network signal," is from LTE. The left and right sides of the line, though, mark the 4G service area (my home), plagued with red marks of disappearing service.
AT&T says it has nothing to do with them; for once, I believe them. Does anyone have any advice or observations? The phone doesn't have insurance on it, so I may send it back to HTC and *hopefully* have them figure it out.
Cheers.
Related
So I have been for the past week, at my house, having about the worst 4G reception ever. It shows 4G in the status bar, until I actually try and connect to any internet service, and then it disappears. Well this started on my second Thunderbolt, so I assumed something was up with the phone, specially since I unrooted the phone, and the issue was still there. So I went and exchanged my phone today. I noticed that the issue remained. Brand new phone, at my place of work today was pulling 20+ down from speedtest and then I go home, and even outside my house, it is loosing 4G everytime you try to do anything on the internet.
I noticed only one difference. My PRL changed from 15008 to 15011.
So figuring my new phone is probably fine from a HW standpoint, I went ahead and rooted this phone, and I noticed something weird. Everytime I boot the phone, it switched between two PRLs. It either has a PRL of 1, and then reboot and it then will have a PRL of 15011. Rinse and repeat.
I also noticed that in the same location that it used to be signal strength was around -82Db, and is now closer to -95Db.
So I am going to call Verizon tomorrow, and see if they know if a tower is down, etc, or see if they can check into it, as my phone is only usable at home on 3G, which is the same reason I paid my ETF on sprint and left for verizon, because I could get LTE in my house.
I even tried Das BAMF 1.5 and then flashed the radio update, and there was zero change in anyway.
I am going to assume there is a screwy tower nearby that is causing my problem, but if anyone has any suggestions let me know!
my phone acts the same way around my apartment...
i think they must be messing with the towers still. specially cause we haven't officially got 4g here yet.
have the same problem up in Northwest Columbus - 4G has been going in and out for the last two days for me - figured it was just the tower, 3G is absolutely fine.
I am currently running Ninja-0706, radio 26.06.06.30_M.
Intermittantly, my phone will drop out of H and start cycling through all the connections, edge, gsm, 3G etc. After cycling through, it will go to no connection at all where you see "no service" on the screen. And it will stay like that for several minutes, no matter where I am standing in my apartment, or even if i walk outside. Then all of a sudden, it will pick up H, full bars and it will stay like that.
So far, this issue has only happened a couple of times, within the past couple of weeks, and at my apartment. I have full wiped and flashed different roms, and reflashed the radio after the first time this happened, so this issue cannot be blamed on current said rom. This has led me to suspect that maybe there is an issue with the tower in my area. Twice I have called AT&T now about this issue. Both times they claim there have been no outages or issues with the towers in my area. They also claim that the closest tower to me is about 1 mile away, so there shouldn't be issues as such with a tower so close. I don't know anyone in my complex who is on AT&T to see if they are experiencing the same issue. So AT&T seems to think there might be an issue with the phone and i might need to do a warranty exchange. Any ideas before I flash back to stock and exchange it out?
While mine doesn't go that far, it'll cycle between H and 3G for no apparent reason.
Mine does weird **** sometimes, too, on Tue 04_11_M2 radio.
Just today I was sitting around browsing via WiFi, and bam, no signal. Most if the time it'll kick back in after a sec or two, but it stays like that until I intervene by toggling airplane mode, then, it'll be back to 3-4 bars or whatever.
Second time its happened over the last month, so no biggy.
In my house I get lots of signal variations overall, which I guess should be expected.
Well, my phone has done it twice since OP. I just flashed back to stock and downgraded to s-on. I'm going to see about an insurance claim.
Update: Just got off the phone with AT&T. They said that this issue would need to be handled by the warranty dept. So got back on the phone with tech support and they suggested that I go into an AT&T store and have the sim card replaced before they replace the phone, as the sim card itself might be causing this issue. It seems plausible because the sim card is needed for a connection to the network.
So inside my apartment I can make calls, but no internet. There's definitely some static and the person on a land line on the other end said every now and then the call wasn't clear. Literally outside my apartment I get 25Mbps 4G LTE speeds. Weird. I guess my apartment is super insulated? LOL no, it's California the walls are paper thin. What gives?
My wife's iPhone on AT&T works fine inside apparently. My EVO on Sprint works really well.
I don't know if there's any special setting or number to dial to acquire different radio towers...I don't know. But here's the most troubling of all. Why does my 4G (and sometimes 4G LTE) icon light up when I don't have internet?
It tries to connect and all but it's spotty and just fails. I literally can't use internet inside my apartment unless it's on WiFi of course...Yet my wife's iPhone on AT&T can and so can my EVO on Sprint.
I will be testing all around my neighborhood and the San Francisco area...But I keep on Sprint for not having LTE...But if I can't even use the damn phone on AT&T consistently I guess slower speed is better than no speed.
Anyone else with this issue? I'm curious since it's a new phone, new radio, etc. Is it known to have issues indoors?
this sounds similar to some of the problems others are pointing out in all those threads complaining about wi-fi. various fixes being offered. also at least one person had said htc is aware of the problem and claiming there will be a fix by the end of may. you may want to check the other threads.
Mobile data on in settings??
Sent from my HTC One X using xda premium
Yes it's on. It's just really bad inside my apartment and even on my porch (bad as in doesn't work and I have to use WiFi)...I thought maybe some sort of dead zone but again my wife gets signal with her iPhone. I hope it is something that gets fixed. If I can get this amazing 4G in my apt as well as down the block, I'll be a very happy camper.
If I can't use my phone in my apt ill be uh well I might be going back to sprint
Sent from my HTC One X using XDA
tom_m said:
Yes it's on. It's just really bad inside my apartment and even on my porch (bad as in doesn't work and I have to use WiFi)...I thought maybe some sort of dead zone but again my wife gets signal with her iPhone. I hope it is something that gets fixed. If I can get this amazing 4G in my apt as well as down the block, I'll be a very happy camper.
If I can't use my phone in my apt ill be uh well I might be going back to sprint
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
call att and see whats up. Something isnt right.
I was with sprint, good thing i left. I have used more data in 2-3 days than i did with sprint in a month. Lol
Yea I would call AT&T. I think your phone may have a bad 4G chip. I had to send a phone back for every 4G issue in the book.
I just wish AT&T LTE was 25+mbs were I live.
I'm on 4G now inside. I didn't move the phone at all. It was on WiFi and after turning it off on then off a few times the 4G picked up. I see it now as HSPA+ and sometimes it bounces to LTE. But it seems to be working...at least long enough to post this message which is an improvement...
Sent from my HTC One X using XDA
Walked around ny apt. Into the room I had no signal in before for sure... Seems ok. Bars dropped to one but now back in bed I have 3.
Also tested GPS directions today for fun and every few blocks it would lose GPS signal.
Never had such issues on Sprint and I'm not in the boonies...I'm in silicon valley of all places lol.
I don't know...how can you test for bad 4G chip? How can you test signal strength and what do I tell AT&T and what can they do for me? Or will they just say I'm unfortunately in a bad area?
Sent from my HTC One X using XDA
just a comment. i have not had your problem, but i've been following these threads wondering if the problem will eventually turn up for me. i've placed the widgets for mobile and wifi on one of my screens so i can access these easily. turning on mobile while wifi is on does not appear to overrride wifi, but turning wifi on while mobile is on appears to override mobile, as the 3g/h signal for at&t disappears. i'm doing this from home, so i don't know if it works the same way upon leaving home, but maybe... i should also add that i'm on an int'l one x using at&t prepaid.
Played with it some more. Here's how it works. When on WiFi it uses WiFi like it should and doesn't use 4G/mobile network.
The icon for 4G is lit. However, I looked under settings this time more carefully. It says disconnected underneath. If I turn off WiFi it attempts to connect to mobile network but fails. Endless loop.
I turned off everything. Turned on airplane mode. Turned off airplane mode (black box notification pops up with "preparing SIM card" and goes away). The mobile network connects now.
Right now my signal icon seems to switch back and forth from no bars with an X to 2 with 4G and LTE lit. I can't post this message when there are zero bars, so the icon I guess is now accurate. I'm not moving, I don't know why reception would be bad or off/on....can any other electronics cause well known interference?
But at least I could connect. I'm not sure if it was luck or if turning on airplane mode made it easier to reset itself.
Sent from my HTC One X using XDA
I know my speekers at home seem to cause some interference, but the phone win's so then all you hear is a crap load of buzzing.
How I would test for this is to go to a AT&T store and do a "vs" on # bars/holding bars and the DBM rating under "about phone">"status".
If they are both the same then you may need to call AT&T about this. (I hope you don't have to call them 10 times like I did with the big red.)
Tried turning off my speakers here...Still bad. I mean the speedtest won't even complete. I'm stuck on the upload, the download was .74Mbps... 185ms ping. The signal isn't consistent. It says LTE then it goes away. I'm just bouncing around between HSPA, LTE, and nothing at all. Despite the phone not moving...This thing just can't stop hunting for a network.
Under the battery use, clicking on the graph expands it and shows the "mobile network signal" and the bar is 90% or more all yellow and some gaps of nothing even. Some slivers of red.
EVERYTHING else about the phone is amazing...It's just behaving as if I was in the middle of no where or something, but I'm in a small city.
I now know why my friend is ditching AT&T for Sprint I guess...But I'm screwed there too, no LTE and ugly phone design. It's like the HTC One is just some giant tease. A mythical Unicorn. Magic dragon. I just keep chasing it, but I don't think I'm ever gonna catch it
sprint is going to have its version of the one x - the updated evo, i believe, due out this month.
but you should just take your phone back to at&t. others have done so and gotten replacements.
So does it act like this:https://www.youtube.com/watch?v=rDxJoGv3FLA&feature=channel&list=UL
If so, you likely have a bad phone.
so it's a thing? like i can just roll in and be like "i think this phone is broken..." and i'll get a new one? and it's common?
okie dokie. i'll go do it tomorrow.
my internet is kinda like that video. slow and connection is lost.
BUT i have seen it really fast on the speedtest.net app.
on a side note, i did a factory reset and since (just about an hour now) i have not yet seen the constant connect/disconnect issues that i did before.
so it's pretty slow inside my apartment but it's at least consistent. outside it was fast on the LTE. 15Mbps down on the speedtest.net app. again the connection did not drop.
so i can deal with a little slow inside... in the bathroom the densest part of my apartment it was down to 1 bar but still, the mobile network was connected and despite it taking foooooreever to download an app, the play store at least did not fail on the download.
so better, but not perfect.
trying the speed test right now, it failed. thing says 4g lte up top too...why it would fail when the thing says it has signal, i just don't know.
can a phone be broken in this manner? intermittently work? i would say then at that rate its the area. bad signal in the area. ...and if i went into the store and said i want a new phone, i feel as if though they would just say it's the area you're in and the phone is fine... but how is it bad signal when it says LTE on there? and when every other device (a phone on Sprint and my wife's iPad and iPhone on AT&T) work fine? i can't imagine it's a bad area or apt. insulation. but how can the phone be bad if it works "some" of the time?
anyway. i guess i'll go see if i can trade it in.
Mobile network turning on and disconnected with 3 bars 4G LTE
I experienced the same problem after using HTC One X for the first day. I was able to get almost 30 M download and 26 M upload in my house on May 6th but lost the connection to mobile network on May 7th at the same location. When I turn off Wi-Fi, phone tried to connect to mobile network but went into the loop of turning on,disconnect while mobile network button is on. I went through 3 AT&T tech service even got a new sim and did factory reset but the problem just won't go away. The last AT&T tech service told me it is a defected device which I really don't agree. I think it is more an issue with HTC One X working with AT&T 4G LTE. I hope HTC & AT&T can solve this problem soon.
My phone has dropped data randomly two times this morning. I could only get it back by doing a switch to airplane mode. Anyone else with this problem? Is this a phone issue that I need to get a new one?
Sent from my HTC One X
Mine has dropped several times. when coming to and from work. It seems to always happen when it connects to wifi. when i leave work and its wifi, i lose all signal entirely.
I don't use wifi though that's the thing. I called ATT and they said it may need a new simcard......which this was. So I swung by and got one and the lady at the store said that my phone may be going bad! LOL wow I love how they train their people.
YES. Most definitely, this is the same problem I'm experiencing. I had another thread posted about how the 4G icon was lit but there was no signal. The icon now seems to be a little more accurate...But still.
At home I switch on WiFi so I don't run up my data but if I look at the settings for mobile network the status underneath in gray text keeps showing that it connects and disconnects. Endlessly. The phone isn't moving. My wife has signal on her iPad and iPhone (I know those are 3G).
I have to turn on airplane mode and then off...Then mobile network on and it seems to help a little. However it's still super spotty.
This is pretty much only indoors but I don't know. I'm going to go around town and try it out. On their coverage map I'm in a big zone of LTE coverage. Outside I have seen 30Mbps on LTE using speedtest.net app. So I don't know. I thought it was very odd given the houses here in CA don't exactly have super thick insulation and every other cell phone (Sprint, my wife's on AT&T, etc.) seem to be AOK. It's just this new One X that just can't stay connected to the 4G.
Going under settings > about > network ...
I see my signal strength....some readings are...
-109 dBm 4 asu
-101 dBm 6 asu
-107 dBm 2 asu
I have no idea what values I should be seeing - what is considered good?
Mobile network type says HSPA. Service state says in service. Icon up top is 4G with one bar. If I turn off WiFi I could not load a web page or anything. That's what annoys me. I usually see like 2 bars and that's fine...But if I see the damn bars and the 4G icon....I sure as hell expect the data to work, even if a little slower.
It's just SUPER flaky. Again outside seems to help but to be honest I haven't sat and watched it. For all I know it could be connecting and disconnecting over and over outside as well but just have a stronger connection when it is actually "on."
I'm annoyed and speechless. I'm not in the boonies. I've never experienced anything like this before. I'm actually at my desk in front of a window. Uh...WTF?
Just picked up lunch and watched the data while on the trip.
This phone is unusable. It's gotta go back. Well, I guess it's welcome back Sprint. Sooooo disappointed.
All I got was HSPA. The only time I get LTE and those fast 30Mbps down is at night time. AT&T is such a joke and their network is NOT ready for this phone.
I'm in Palo Alto, CA. It's not the middle of no where. This is embarrassing. Either that or somehow I have a defective phone or SIM card or something I have no clue here...It's really really bad and I'm obviously not the only one.
3 days and it's been horrible, the only reason why I didn't notice sooner is because I've been using the phone on WiFi most the time.
tom_m said:
Just picked up lunch and watched the data while on the trip.
This phone is unusable. It's gotta go back. Well, I guess it's welcome back Sprint. Sooooo disappointed.
All I got was HSPA. The only time I get LTE and those fast 30Mbps down is at night time. AT&T is such a joke and their network is NOT ready for this phone.
I'm in Palo Alto, CA. It's not the middle of no where. This is embarrassing. Either that or somehow I have a defective phone or SIM card or something I have no clue here...It's really really bad and I'm obviously not the only one.
3 days and it's been horrible, the only reason why I didn't notice sooner is because I've been using the phone on WiFi most the time.
Click to expand...
Click to collapse
how fast is the HSPA you're getting?
1-3.56Mbps down and 0.04-1.03Mbps up.
Out on the street downtown.
Best I've ever had was at night on LTE 30Mbps down and like 17Mbps up.
All to the same test server. Trying servers several states away it varied, sometimes I'd even see 20Mbps down to a far away server.
Again this is all WHEN I'm actually connected to the data network.
The thing just can't hold a connection. Constantly dropped.
edit-- ok so right now same time of day, servers, etc. Sprint's 3G is a little slower, but at least I'm not getting dropped.
and on a side note, i got a REALLY helpful lvl1 tech support lady on the phone. much better experience than i thought. there was an issue in the area before. but basically i'm going to give it another shot. if no good tomorrow, swap for a new phone. they'll call me back friday and we'll see... crossing my fingers.
Any update on this? I've got a new One X and work night shifts twice a week. I've notived tonight that the data drops when the phone is idle and obviously nothing pushes.
There's got to be a way of turning this off. I can see why HTC would call it a feature, but there has to be a flag or a switch somewhere....
Hello all!
I was wondering if anyone has been experiencing signal loss (but not 100% cut-out) when the phone is asleep? Like if I have my phone on my desk, leave it alone for 20 minutes, I am greeted with no signal. I have never dropped a call (aside from the usual places) but it is just odd.
I have attached a screenshot taken just seconds after waking my phone. Notice the bars are greyed out (white shows a signal), but it is not the outline which would indicate that I am not connected to a tower, meaning no service.
I am on AT&T and all I have done is switch the SIM from my AT&T-Branded HTC One, to the Nexus 5. I have LTE and H+ but I'm not sure if there are any modifications I needed to make to the APN, or if I should just get a new SIM card from AT&T?
Forgive the n00b question, I am very new to GSM-based devices. I did not find any relevant posts about this issue.
Thanks in advance
signal sucks nationwide on nexus 5, do a google search if you don't believe me