Let me start by saying that I LOVE this phone and I really don't want to give it up.
I'm having issues where the signal drops out even if I'm sitting still, sometimes I'll lose both cell and data, others just cell, and sometimes it will show one bar, but as soon as I try to use the phone it'll drop to nothing. This is esp. bad at my office (where I spend A LOT of time). There doesn't seem to be any rhyme or reason to it. I had a BB for 10 months in this same building with the same carrier (Mobilicity) and never had these issues.
This is the only thing that is bothering me about this phone right now. I'm running CM7.1RC1 currently.
Does anyone have any tips or fixes that might help this situation so that I don't try to sell the phone?
Related
Ok so this has happened every night I have had the Captivate (3 nights), I go to bed at night and in the morning where my signal bar should be I have a circle with a slash through it (no network). When I go to bed I will have like 2-4 bars of service but something must happen and I lose all network functionality. I have to restart the phone which solves the problem but is a serious pain. This also happens sometimes randomly throughout the day.
Any ideas if this is a common problem with all Captivates or if it is a hardware or software issue?
I like this phone and if I can get it to work properly I love it more than my iphone but not getting service is a buzz kill and I will return it. (Bought it unsubsidized for $500 because I couldn't deal with my iphone anymore)
Note: I live in Tampa which generally has good AT&T service and have had no other problems with other phones
Did you turn off the phone and remove the sim card for a few minutes?? According to an at&t rep doing that solves network issues.
The problem I had today was that the phone showed full bars, but I couldn't send a text or make calls. I took the reps advice and it's fine for now.
Well I will give that a try tonight and see how it goes and post back tomorrow with my results. I really love everything. Else about this phone and would be a shame of I had to get rid of it because of silly antenna issues. Thanks for the advice!
Sent from my SAMSUNG-SGH-I897 using XDA App
Are you sure you don't have any power saving apps on that are turning off the radio after a few hours? Did it happen when it was stock with no programs installed? Might try and flash it back to stock and see if that solves the problem.
Otherwise you could always walk into an AT&T store and ask for another one and see if it still happens.
Well last night it did the same thing after removing the sim for about 10 minutes before bed.
And as far as knowing if it did this before I rooted it.....well...I owned the phone for maybe 10 minutes after unboxing it before I rooted it. So I have no idea if it is because it is rooted. I don't have any apps on it for power saving purposes and nothing should be killing the radio. Problem is that it isn't like airport mode is on...its completely out of service and the only way to get service back is to reboot. Turning the radios on and then off again while the phone is on won't work...it must be a reboot.
I will probably end up returning it and trying one more Captivate before I look else where for a new phone. But after seeing this screen it would be hard to look at any other phone twice.
iphone4 would be a good screen alternative
ur antenna issue is unique and a new phone will probably fix it. id get that sim replaced too.
The new iPhone would be ok...but I can't go back to an iPhone. I have had 4 of them (2 first gens) and I am so bored of them. And I know people rave about the iPhones new screen but side by side with this phone I would take the extra screen real estate anyway.
And I did consider getting a new sim card too. I think I will wait until towards the end of my 30 day return policy and trade in for a new one.
Thanks for all the help guys
koppelmanwj said:
Ok so this has happened every night I have had the Captivate (3 nights), I go to bed at night and in the morning where my signal bar should be I have a circle with a slash through it (no network). When I go to bed I will have like 2-4 bars of service but something must happen and I lose all network functionality. I have to restart the phone which solves the problem but is a serious pain. This also happens sometimes randomly throughout the day.
Any ideas if this is a common problem with all Captivates or if it is a hardware or software issue?
I like this phone and if I can get it to work properly I love it more than my iphone but not getting service is a buzz kill and I will return it. (Bought it unsubsidized for $500 because I couldn't deal with my iphone anymore)
Note: I live in Tampa which generally has good AT&T service and have had no other problems with other phones
Click to expand...
Click to collapse
I've had mine since July 18th and had never have this happen...till this morning. When I pulled it off charger I noticed the signal meter what a circle with a slash. Well, I dont get great reception in my apartment so it didnt phase me until I was on my way to work and still didnt have a signal. So, I turned it off and back on and then it had a signal. So I dont know what was up with that. I'll keep an eye on it tomorrow to see if its something thats going to happen regularly.
Hmmm...so I'm not the only one having this problem. Yeah I don't get superb service in my apartment but I have also never really had any other network problems with other phones.
Wonder if there is something that kills the network if you don't have a decent signal for a certain period of time. I just wish it wasn't everyday. On the brightside nobody will wake me up with emails or texts or calls.
Sent from my SAMSUNG-SGH-I897 using XDA App
I'm not sure if it's just my phone in general, but there are more ocassions where the phone does not have full bar and many times, I end up with 1 or 2 bar. I'm in downtown right now and I only have 2 bar.
Even at my work, 3G works outside the building, but only 2G works in the room. My previous phone was fine both phone signal and 3G connection wise.
I don't think I've had a random boot (unless it randomly booted while I did not have the phone with me) but Nexus S disconnects 3G from time to time and phone signal is terrible.
Phone signal seems like it's just messed up on my phone at least. I never had a phone that fluctuate its signal so much like this. I'm looking at my phone now and I have 1 bar/Edge connection.
3G usually stays on but phone signal is terrible.
I bought this in early February so I need to know if I should consider getting exchanged because I signed 2 yr contract and I don't want to send it to Samsung for exchange after having horrible experience few years ago.
Please let me know. If anything, I'm going to go to the Best Buy tonight. Please let me know what I need to do/say/bring.
If I have full body protector on, I would have to take it off before and also set it back to factory default right? I didn't root or do anything illegal.
Thank you!
I got them exchanged quickly at Best Buy. No questions asked other than general 'what is wrong with the product?' before exchanging type of question.
Hopefully this one is better. I had no random boot or didn't seem to notice any of the bugs that were written on the bugs & wishlist, so hopefully this one does the same..
I have looked far and wide for a fix to my plagued Nexus S GPS and WiFi Signal problems. I tried GPS Test and erased all cached AGPS data. NO Towers show up. Left phone sitting there next to my window for more than 30 minutes.
Wifi Signal is always one bar while my iPod, Samsung Focus, HP Veer all get three to four bars. Including different SIM cards all recently new.
I've always tried the no battery cover trick to no end. Flashed several radios for my I9020A that i bought at best buy and nothing has helped.
I'm on 2.3.4.
Any ideas before I return this phone as a defective and give another a try?
As for the GPS, this is some sort of issue with the phone. There have been videos on YouTube explaining that it's something to do with the back cover they chose: they found that the GPS signal was stronger with the back cover removed. Not too practical.
I too have issues while using Navigation (on a bus...or even in a car sometimes...it must have a lead lines roof or something) with the Nexus S that weren't present in the Nexus One (which could lock onto satellites in a basement :what. This looks like something you can try to DRM, but it may not improve.
As for the Wifi signal, how far are you from the access point? What wireless technology are you setting up on your access point? (802.11a, b, g, or n?). If it's n? Are you trying to use the phone with a 5ghz N router? Finally, is there anything between your router and the phone that could cause interference?
- chris
Thanks for the reply chris.
I have major issues even outside. the most accurate I've seen the phone pinpoint is 2500 meters accuracy with clear skies and such.
As for my router, its a BHN SBG6580. Basically Motorola Surf Board. It's supposed to go up to N. No There isn't any kind of interference otherwise my other devices wouldn't pick up a good signal right?
Please will anyone suggest anything I really like my nexus s and it's My first real Android coming from window phones and the iPhone 4
Okay so interesting find. If I tether my nexus s to my iPod my iPod can locate itself within 20 meters where as my nexus can't locate itself with about a huge margin error where I should be. My iPod gets GPS from my Nexus S giving off wifi
Does this mean it could be an android bug causing his problem ?
That's odd. It looks like Google knows where the phone is (err..where the access point with the ESSID of your phone is) but the phone isn't picking up on it.
There's a program on market called GPS Toolkit (something like that) that has an option to refresh your AGPS cache this may help you get a fix more quickly. If this doesn't work out, it may well be worth it to get the phone replaced. Oh...and if you're not using stock firmware....give that a try as well.
If none of that works, and you're not able to resolve your wireless issues, you may want to consider taking the phone back or RMAing it. This combination of issues sounds a bit strange.
- chris
Thanks again for the reply Chris.
It looks like I'm going to bring it back to stock how I got it and return it for an exchange or just wait or for another AT&T phone that is actually decent. By the way it is on the stock ROM just rooted.
If the replacement if I do get one issued still has the problems I am at lost then. I had tried GPS test from the market and the one you mentioned without any resolve to my problem
Hi guys
I've tried researching this issue from time to time but have never been able to find any definitive information. A couple of threads around the traps detailing similar problems, but that's it. Anyway, what happens is this: the phone will be showing a couple of bars or whatever, but there actually isn't any signal at all. Calls can be initiated, but wont actually connect, and then can't be ended either. The only way to resolve the issue is to reboot the phone, or activate airplane mode and then deactivate it again (which tends to take considerably longer than a simple reboot). I'm calling it a radio crash because that's what it seems to be, but I could of course be wrong about what is actually going on under the hood.
This post is basically part of an effort to diagnose the problem before I decide what this phone's future will be (have a new, different model on the way now).
Thanks for reading, and any advice/information will be much appreciated
It sounds as if you have a defective phone, or it could be you carrier.
Have you tried a different phone.
Do other people have the same problem with that carrier
You could also think of it like this, carrier problem, you can connect to wifi if it doesnt have internet connection, it still can show full bars but nothing will load
Sent from my MB865 using xda app-developers app
I have an SGS3 now, with the same SIM in it (cut down to micro of course). Average signal strength (as reported by third party apps that don't pad) is about the same, but no dropouts at all (as monitored and reported by the No Signal Alert app). However the SGS3 supports both my carrier frequencies, and the Atrix 2 doesn't. Having said that, the SGS3 seems to stay on 2100MHz all the time anyway where I am.
I've also put a different SIM in my Atrix 2, from a network that is more compatible (850/2100), and although the dropouts are less frequent, they are still occurring. However, I haven't had a "radio driver crash" in over a week. The dropouts have only been momentary too, lasting no more than a few seconds, 1-3 times per day (mostly in the afternoon).
I'm also planning to charge the phone up and leave it at a couple of other locations for a day or two while continuing to monitor signal interruptions. Should be interesting.
Thanks for the reply
Just a quick update: left the phone at another location for a few days where the average signal strength is stronger, and not a single dropout was logged during that time. In certain areas this phone is obviously not as good as some others at maintaining a signal, but I don't think the dropouts themselves are indicative of a fault given this new information.
The previous instances of radio lockups/crashes are still haunting me a little, but this strange phenomenon is still yet to occur again. I also forgot to mention that I'd previously done a full restoration of the official 4.0.4 ICS release in order to return to the phone completely to stock, which might have something to do with that. Previously it was rooted, with only some minor modifications, but I guess it's not beyond the realm of possibility.
Wait i have an idea
Send me your apn data.
Motorola doesnt have the best antennas either.
Also does it crash at a certain time after it is turned on or is it random?
Sent from my SOUL
Hello everyone. As the title says, I have a nexus 5 and for the past week and a half it has not been getting any signal. I would get a very very weak signal when I go outside sometimes. Not even enough to make a phone call. This had made me think it was a hardware error so I replaced the daughter-board, speakers, antenna cables, and even the back cover. Still no luck. I've formatted and flash stock so many times I can't count. I am truly at a loss at this point, which is why I have come here to ask for help. I had read through so many threads on here, yet nothing has solved my issue. So please, if anyone has an idea or a suggestion for me, please feel free to tell it to me. Thank you for any help offered. I will not be able to reply at the time I make this post because I have errands to run but, will return in an hour or so. Thank you guys for any help offered.
EDIT:
back now. while I was running my errand I noticed my phone randomly had full bars of LTE covereage and I received a few missed texts, voicemails and was able to even open a link that was sent to me. This was short lived and then it was still displaying full bars with LTE yet not being able to browse the internet or make calls. I have noticed while toying around with it that when I am on radio band 6 I seem to get *better* signal. As in any at all. I have no idea what it can be at this point. My IMEI is clean and it seems to be able to find the networks but not able to actually connect.