I just bought an HTC sensation from someone on Craigslist yesterday.
Noticed that the phone reboots randomly whenever I go into the music application and then press the back or home button. On average, one out of 4 times that i exit the music app, the phone will reboot.
Called T mobile, it seems impossible to exchange for a new one since I don't have the receipt and am not the original buyer.
Called HTC, was told they had never even heard of the problem before, told me to do a soft reset, then a hard reset, nothing works.
My questions are:
1. is this a software problem, or hardware problem??
2. Is there anyway for me to get a new phone? or is sending the phone to HTC to fix the best option right now?
Thanks in advance for any help.
anyone?? please!!!
any help is highly appreciated
It's most likely a software issue, in my case, the native music player is not showing my song list correctly, and almost everytime i choose a song and hit the back arrow, the music app force closes.
If you're not the original buyer I don't think you can ask t-mobile for an exchange.
Perhaps you should consider getting a new music player, I just tried PlayerPro from the android market, probably the best one out there, it works without problems, it even has a lot more features, however it's not free, but worth the money, or you can download a free player from the market, there are a lot.
Defective
Sent from my HTC Sensation 4G using XDA App
I had the same problem. Brand new Sensation, I was over the moon, and when I tried to play music it just rebooted about 5 times!!!
Doing some research, just before I was going to do a hard reset, I read that taking the SD card out and formatting it was a possible solution.
Did it and it worked, so far no more random reboots, so fingers crossed!
It is very easy to do, and only takes 10 mins.
Hope it works
Which app are you using? Also you might want to do a full reinstall if the os and see if that is helpful. I use either poweramp or ubermusic and have not had those problems.
Sent from my HTC Sensation 4G using XDA Premium App
Related
I have a tmobile branded HTC sensation.
Can anyone test the following app and see if they get the same issue.
(no links allowed even to market?)
It's Talking Tom Cat by OUTFIT7 (the free version) in android market
After playing for a few minutes, the audio goes off randomly. The phone lags (for example dialpad lags). Restarting the phone brings it back to life.
I never had this issue with other other android phones. I wonder if this is an issue with software/hardware
specifically related to HTC sensation (maybe an issue with sound recorded?).
thanks
it is a problem with this aplications , it crashes the phone sound driver
http://forum.xda-developers.com/showthread.php?t=1142547
http://forum.xda-developers.com/showthread.php?t=1132114&highlight=sound+problem
http://forum.xda-developers.com/showthread.php?t=1136049&highlight=sound+problem
http://forum.xda-developers.com/showthread.php?t=1129084&highlight=sound+problem
http://forum.xda-developers.com/showthread.php?t=1113254&highlight=sound+problem
http://forum.xda-developers.com/showthread.php?t=1134708&highlight=sound+problem
don't be alarm , just restart your phone , it wil not work with shut down , you must restart it
Would that update be coming soon to tmobile branded version anytime soon? If not, I am thinking of sending the phone back.
I don't really think is a problem with the phone it self , that app could be upgraded or the people at htc figure it out why in some applications the sound stops working .
Just try not tu use that app
I have no solution other than uninstall that horrendous app now before we take away your man card.
Returning your phone over..... An app?
Sent from my HTC Sensation 4G using XDA Premium App
Paging Dr B said:
I have no solution other than uninstall that horrendous app now before we take away your man card.
Click to expand...
Click to collapse
Haha I would normally agree but this app is a real good girl magnet. They think its "cute" lol.
So, I was listening to Google Music, playing Words With Friends, and all of a sudden my phone's screen went a little crazy. Wish I could have grabbed a screen shot, but the best I can describe it as is it got "blurry" or "fuzzy" looking. I was able to click and go to other apps, but the screen was still not right. I managed to reboot the phone and it was back to normal.
Has anyone else experienced this? My first instinct is to take it back to AT&t and try to get a replacement, but I don't want to take any drastic action if this is something that is already a known issue (thought I couldn't find any posts about it) and might be fixed in an update, or if it could have just been a fluke...
What would you guys do? Everything else about the phone is fine (working wi-fi, no light bleed, etc.) so i'd hate to get a replacement that has issues, but at the same time if i'm going to keep getting this issue every so often, I'd rather replace it...hmmm, what to do???
I would try getting a replacement but good luck getting one with the current apple law suit.
Sent from my HTC One X using XDA
cbasse said:
So, I was listening to Google Music, playing Words With Friends, and all of a sudden my phone's screen went a little crazy. Wish I could have grabbed a screen shot, but the best I can describe it as is it got "blurry" or "fuzzy" looking. I was able to click and go to other apps, but the screen was still not right. I managed to reboot the phone and it was back to normal.
Has anyone else experienced this? My first instinct is to take it back to AT&t and try to get a replacement, but I don't want to take any drastic action if this is something that is already a known issue (thought I couldn't find any posts about it) and might be fixed in an update, or if it could have just been a fluke...
What would you guys do? Everything else about the phone is fine (working wi-fi, no light bleed, etc.) so i'd hate to get a replacement that has issues, but at the same time if i'm going to keep getting this issue every so often, I'd rather replace it...hmmm, what to do???
Click to expand...
Click to collapse
had a similar "screen" experience when i tried to use Ivona Voice for TTS. when i selected Ivona Voice as my TTS option, the screen would move up and down like i was scrolling up and down. i removed and reinstalled the app only to see the same behavior. i removed the app and have not had any screen issues since then.
fyi, my phone is rooted and i'm using the 1.82 RUU.
I get the odd graphical glitch using the stock keyboard. Pretty random sometimes
Sent from my HTC One X using xda premium
My first hox had a graphical glitch whenever i used google maps. Best to exchange it.
I think I'm going to try and exchange it. No sense settling for a phone that might be defective.
Sent from my HTC One X using xda premium
I noticed after using the camera on the black and white setting, gTalk was stuck in black and white until I quit and restarted it. It only happened once and I've been unable to duplicate it.
I'm wondering if this might actually be a problem with android 4 and sense 4. I have noticed the weird graphical issues but have never been able to duplicate them. I came from the HTC evo 3d and was rooted running newts HTC one port. On that phone I was having the same issues. Screen flashing randomly while texting and a couple other weird things. Just a thought to chew on
Sent from my HTC One X using Tapatalk 2
I'd I end up exchanging it, does anyone know if Zagg will give me a replacement screen protector under their lifetime guarantee policy?
Sent from my HTC One X using xda premium
This is 99% likely not a phone issue and is software related. Too many people immediately returning phones without thinking or investigating. This may be free to do and is your right to do but it just drives up costs for everyone in the long run. Just my two cents.
Edit: sorry, I know you are trying to investigate now...I'm mainly referring to the peeps that always instinctively recommend exchanges.
Sent from my HTC One X using xda premium
I have an XE that is extremely slow at doing everything. When I update apps, go through a menu, load my text messages, exit from a game. Even silly stuff like loading my contacts (and I don't have many). Sometimes after doing one of the above and go to return to my home screen, I get a white screen with the htc logo in the middle, followed by a loading screen. It's really annoying too as it can take a good 10 seconds until my widgets etc. are back and my home screen is responsive.
I updated it to ICS a few months back and it's been like it ever since. When gingerbread was on my phone I never really had any problems. It can't be memory as I have over half free, and I don't have many apps.
I'm quite disappointed because I moved from the iPhone, wanting something a bit more open and powerful, and I thought this was the perfect kinda phone for that.
I've looked around XDA to see if anyone else has the same problem, but I've come across nothing.
Any help is greatly appreciated
Why you don't install ARHD 6.6.7 (the last version actually)?
Perform a full wipe or use a custom ROM - you won't regret that one.
Sent from my customized HTC Sensation with TTP 2
Thanks for your replies! I think a custom ROM is best bet, and ARHD looks pretty awesome!
I think the stock ROM's just utter .. to be honest.
I don't think a full wipe would help, I did a factory reset a few weeks ago to no avail.
Thanks for your help anyways
Are a lot of your apps on the SD card? Try even getting a higher class card.
Sent from my HTC Sensation using xda app-developers app
PantsFullOfGuns said:
Are a lot of your apps on the SD card? Try even getting a higher class card.
Sent from my HTC Sensation using xda app-developers app
Click to expand...
Click to collapse
That's what I was thinking, but the stock apps like text messaging and contacts are also slow, so..
Are you on Vodafone? The vodafone ICS update has that issue. One thing to try is to disable "fast boot" from the settings, switch off the phone, remove the battery and restart it.
Apparently bad hibernation files can cause that issue. Personally I ended up installing a custom rom to solve the issue. Vodafone has been very unresponsive on this issue which many have experienced!
Sometimes, after I wake up my phone from sleep the screen shows a wierd colorful pixely noise as shown in the picture, and it doesn't respond to anything besides the power button turning off the screen.
cannot post link, i(dot)imgur(dot)com/TrI3w(dot)jpg
Replace (dot) with . but I hope you understood that
(Sorry for the bad quality, only camara besides my phone was this crappy old digital cam, but it gets the point across)
Sometimes it gets back to my normal lock screen after leaving it to be for a few seconds, but more often than not does it kinda 'lock up' in this mode with me unable to do anything with my phone. Sometimes pulling the battery and starting my phone works and will allow me to continue work/browsing as usual. Other times (right now) it goes back into the 'lock up' right away. Aand it just popped back to normal, this took around 5 minutes, give or take.
I know that when the screen locks up my music continues, for I have listened to music with the screen locked up. I am not sure if my alarm will continue to work as I have not tested it. I can also turn the ringtone volume up/down.
It seems to 'lock up' after long periods of inactivity as I have previously put my phone to sleep and woke it without the issue arising. This was whilst I was chatting. I have not been able to recreate the 'lock up' on demand, aside for just leaving it asleep for extended periods of time.
I hope there is a solution to this problem, and I'd preferably not wipe my contacts etc. I have no idea how I can keep my data through a reinstall, so if I'd have to reinstall then if someone could link me to a thread that explains how to keep data would be awesome.
The phone is a HTC Sensation, 8 years old. This is what it says in the 'about phone' tab.
Code:
Model number
HTC Sensation Z710e
Android version
4.0.3
Baseband version
11.65.3504.00U_11.19.3504.29_2
Kernel version
3.0.16-v1.30.2
SebastianFM#1
Build number
HyperNonSense v1.5 (3.32.401.5)
As you can tell, the ROM isn't the regular HTC Sense ROM, so that might cause issues. I am currently unsure whether the kernel is custom or not.
Any and all help is greatly appreciated! I hope I can fix this problem.
PS I'm sorry if this topic is a repost of any kinds, I've done a quick search for some terms that came to mind but couldn't find a thread that fit my problem.
ToonBoon said:
Sometimes, after I wake up my phone from sleep the screen shows a wierd colorful pixely noise as shown in the picture, and it doesn't respond to anything besides the power button turning off the screen.
cannot post link, i(dot)imgur(dot)com/TrI3w(dot)jpg
Replace (dot) with . but I hope you understood that
(Sorry for the bad quality, only camara besides my phone was this crappy old digital cam, but it gets the point across)
Sometimes it gets back to my normal lock screen after leaving it to be for a few seconds, but more often than not does it kinda 'lock up' in this mode with me unable to do anything with my phone. Sometimes pulling the battery and starting my phone works and will allow me to continue work/browsing as usual. Other times (right now) it goes back into the 'lock up' right away. Aand it just popped back to normal, this took around 5 minutes, give or take.
I know that when the screen locks up my music continues, for I have listened to music with the screen locked up. I am not sure if my alarm will continue to work as I have not tested it. I can also turn the ringtone volume up/down.
It seems to 'lock up' after long periods of inactivity as I have previously put my phone to sleep and woke it without the issue arising. This was whilst I was chatting. I have not been able to recreate the 'lock up' on demand, aside for just leaving it asleep for extended periods of time.
I hope there is a solution to this problem, and I'd preferably not wipe my contacts etc. I have no idea how I can keep my data through a reinstall, so if I'd have to reinstall then if someone could link me to a thread that explains how to keep data would be awesome.
The phone is a HTC Sensation, 8 years old. This is what it says in the 'about phone' tab.
Code:
Model number
HTC Sensation Z710e
Android version
4.0.3
Baseband version
11.65.3504.00U_11.19.3504.29_2
Kernel version
3.0.16-v1.30.2
SebastianFM#1
Build number
HyperNonSense v1.5 (3.32.401.5)
As you can tell, the ROM isn't the regular HTC Sense ROM, so that might cause issues. I am currently unsure whether the kernel is custom or not.
Any and all help is greatly appreciated! I hope I can fix this problem.
PS I'm sorry if this topic is a repost of any kinds, I've done a quick search for some terms that came to mind but couldn't find a thread that fit my problem.
Click to expand...
Click to collapse
Well for starters, Google syncs all your contacts online so once you restore your phone you'll get your contacts back. To me, it reminds me of the same issue I used to have with my Motorola Cliq: systematic hardware failure. The touch screen is starting to go. Which is why only your power button works.
But before we announce the end of your phone, why don't you do this so I can try to help:
Download "GO Backup" and back everything up.
Reboot into recovery and create a backup from there.
Wipe data, cache, and system
Install Virtuous Inquisition (I'm familiar with the ROM and it can help eliminate the possibility that it's the ROM doing the damage)
Set up your phone and restore using go backup. Then Try to induce the problem one you reload all your things
After that, let me know what the end result is
Sent from my HTC Sensation using xda app-developers app
monkor said:
Well for starters, Google syncs all your contacts online so once you restore your phone you'll get your contacts back. To me, it reminds me of the same issue I used to have with my Motorola Cliq: systematic hardware failure. The touch screen is starting to go. Which is why only your power button works.
But before we announce the end of your phone, why don't you do this so I can try to help:
Download "GO Backup" and back everything up.
Reboot into recovery and create a backup from there.
Wipe data, cache, and system
Install Virtuous Inquisition (I'm familiar with the ROM and it can help eliminate the possibility that it's the ROM doing the damage)
Set up your phone and restore using go backup. Then Try to induce the problem one you reload all your things
After that, let me know what the end result is
Sent from my HTC Sensation using xda app-developers app
Click to expand...
Click to collapse
I will do this as soon as I regain control over my phone. It has been stuck on this screen for 10 minutes straight now. It really feels like standard electronics failure, starting off small and only on minor occasion and ending in a big endless failure. ****.
There is no wipe system option in my recovery ?
EDIT: Found it, got the ROM working. Screen issue still arises.
ToonBoon said:
There is no wipe system option in my recovery ?
Click to expand...
Click to collapse
Haha is okay is not entirely necessary
Sent from my HTC Sensation using xda app-developers app
monkor said:
Haha is okay is not entirely necessary
Sent from my HTC Sensation using xda app-developers app
Click to expand...
Click to collapse
Replying since I'm not sure you'd read my EDIT
Display issue still arises, which means it's an internal hardware issue isn't it?
Does anyone have any experience with opening it up and seeing whether there's a connector loose or something? As I think installing a custom ROM kinda voids the warranty so I wouldn't be able to send it to HTC for repairs right?
Any Updates?
My phone started doing this this week and is now in what seems to be a permanent state of evil pixel screen. Have you had any luck fixing yours? If so, how? Thanks
argcdm said:
My phone started doing this this week and is now in what seems to be a permanent state of evil pixel screen. Have you had any luck fixing yours? If so, how? Thanks
Click to expand...
Click to collapse
It was a hardware issue, contact HTC support and they'll hook you up with a pickup and return service. If your warranty still covers that at least.
ToonBoon said:
It was a hardware issue, contact HTC support and they'll hook you up with a pickup and return service. If your warranty still covers that at least.
Click to expand...
Click to collapse
Thanks for the update, unfortunately I am out of warranty. Glad you got yours replaced.
argcdm said:
My phone started doing this this week and is now in what seems to be a permanent state of evil pixel screen. Have you had any luck fixing yours? If so, how? Thanks
Click to expand...
Click to collapse
I'm having the same problem here
Hello,
As being new to the forum, I decided to post my problem on here due to most people had similar problem to me.
As recently, my phone has been becoming more often that the lock screen will become black and the icons will show with the ring. This happens at random and can be a pain to deal with. And a week ago, this has happened once, where the screen was completely black, but I was able to see the media volume due to I was listening to music at the time.
Information That May Be Of Use
Android Version 4.0.3 Stock
Sense Version 3.6
I had success rooting in the past, but this was a ball ache to do, Then I installed Beats Audio, Which completely bricked my phone.
(Photo Is Included In Attachments)
Thanks,
Mark.
Did you try to set another lockscreen and return again to your current one to see if you still have that black screen?
Sent from my HTC Sensation Z710e using xda premium
I'll give changing the lockscreen from default to the clock or weather a go, but this problem occurs at random, so if I encounter a problem, I will let you know. The way in which I have to reset the phone to fix is I have to take the battery out and put it back on again.
Just to add, the phone is locked up and is completely unusable and when I'm listening to music, I unplug the headphones and the sound plays out of the speaker. I read up on it and it may be an hardware fault but I have never dropped my phone and have taken good care of it.
Maybe this weekend, I'm going to attempt to flash Android Revolution HD 7.3 due to the amount of reviews of how smooth it is and that.
It's been about 2 weeks now and the lock screen has not crashed on me after settting it back to the default, somehow this has fixed the problem I have been having.
I didn't get chance to flash the phone last weekend, but hope to this weekend, that Android revolution might help due to the low RAM problems I've been having.
Sent from my HTC Sensation Z710e using xda app-developers app