I got my charge today, but they sent me a refurb and then gave me the battery and cover in the store since the standard kits were out of stock. Question is, with doing it that way i didn't get the 32 gb memory stick that i think most people are getting.
Wondering if anyone else had this happen and if you were able to call and get the memory stick from Verizon?
Sent from my SCH-I510 using XDA App
praasch said:
I got my charge today, but they sent me a refurb and then gave me the battery and cover in the store since the standard kits were out of stock. Question is, with doing it that way i didn't get the 32 gb memory stick that i think most people are getting.
Wondering if anyone else had this happen and if you were able to call and get the memory stick from Verizon?
Sent from my SCH-I510 using XDA App
Click to expand...
Click to collapse
Try calling them. You should send the 16GB for Fascinate back along with the phone. Then ask for 32GB from them.
Same thing happened to me. Called multiple times to different tech support. Same answer. We are supposed to swap our fascinate card into the charge even though they are different sizes. People were not supposed to receive and 32 gb card it seems.
Thats what I've found out...called both local stores and both said to use the fascinate card...
Oh well the phone by itself was worth the free upgrade....
Sent from my SCH-I510 using XDA App
if you got a certified pre-owned, it is treated like any other warranty replacement: you just get the phone. Obviously, since you we're coming from a different model, you don't have the correct battery nor cover, so they gave you one free of charge. But the microSD is swappable, so you get to recycle yours. Those that were lucky enough to get a new Charge got everything all together as if they bought it new
I got a certified like new referb charges wed in the mail. It came with everything. The paperwork for the return phone said to send back only the phone, no accessories, no battery, no charger, no back cover so i kept the 16 gb card but sent the phone, battery and cover back as i have no use for them.
Sent from my SCH-I510 using Tapatalk
I guess i was one of the lucky ones... i got a full blown retail package. Only had to get a 4g sim card :/
About how many days did you guys have to wait to get your charge. I ordered mine today, just curious when it will come in since they didnt give any tracking info.
Sent from my SCH-I500 using XDA App
Vzw cs said it would be sent over night but the store ships the charge 2 day so you should have by Monday or Tuesday but call the store to get tracking # they gave me mine.
Sent from my SCH-I510 using XDA App
Is there difference between Certified Pre-Owned (CPO) and Certified Like New (CLN)? My receipt from the store had "CLNRSAM1510WKIT" on it when they placed my order, even though tech support said I would be getting a brand new Charge. I just want to know what to expect, package and accessory wise.
oluchika said:
Is there difference between Certified Pre-Owned (CPO) and Certified Like New (CLN)? My receipt from the store had "CLNRSAM1510WKIT" on it when they placed my order, even though tech support said I would be getting a brand new Charge. I just want to know what to expect, package and accessory wise.
Click to expand...
Click to collapse
I got a CLNR package, but everything in the package was still in plastic wrap.
fitti28 said:
Vzw cs said it would be sent over night but the store ships the charge 2 day so you should have by Monday or Tuesday but call the store to get tracking # they gave me mine.
Sent from my SCH-I510 using XDA App
Click to expand...
Click to collapse
Call them back to get the tracking #, i did the same.
My Charge was a CLN and I got the free upgrade from my Fascinate. It came with the 32 GB card already installed and since I ordered it in the store the clerk gave me the 4G card on the spot and had the Charge mailed to me.
Sent from my SCH-I510 using XDA App
I am supposed to receive a CLN Charge kit too. My receipt says, "Limited Warranty." Does anyone know how long the warranty period is?
Also, has anyone decided that the Charge is not the phone for them and attempted to exchange it for the Inc2 or DX2? Is that even allowed?
Sent from my SCH-I500 using XDA Premium App
thelandon said:
I am supposed to receive a CLN Charge kit too. My receipt says, "Limited Warranty." Does anyone know how long the warranty period is?
Also, has anyone decided that the Charge is not the phone for them and attempted to exchange it for the Inc2 or DX2? Is that even allowed?
Sent from my SCH-I500 using XDA Premium App
Click to expand...
Click to collapse
I've wondered about the warranty too, if it carries over from the Fassy or starts new since its technically a 'new' phone... there are lots of people taking the Dinc2 but not so much the X2, check the forums for those two phones as well as the Fascinate and you'll see a lot of people swapping out
blazing through on my VZ Droid Charge
I got a 32gb and was told to take my 16gb from my fascinate and keep it
Sent from my SCH-I510 using XDA App
The warranty is the original warranty you had for your previous phone, which for most fascinate users will end in september (those who got on launch at least)
Sent from my SCH-I500 using XDA App
Related
Well the charge is now $0.01 + a free $15 Amazon gift card(-$15 in my book). How much did you guys pay for your Charge?
I got mine at the end of June from Costco(to get locked in the unlimited data) for $179.99. Came with the 2 year warranty, a couple of crappy screen protectors & a leather case belt clip that covered my headphone jack so I couldn't listen to music while using it. I feel kind of ripped off lol.
http://www.logicbuy.com/deals/droid-charge-by-samsung-lte-smartphone/31211.aspx
My parents paid $200 for just the phone and activation etc. Didn't get any accessories.
Sent from my Droid Charge running GummyCharged 2.0
I wouldn't call what I got accessories per se, I would more call them.... trash. lol.
Fine, I didn't get any useless crap with my phone lol
Sent from my Droid Charge running GummyCharged 2.0
Paid 150 on eBay. Didn't come with a memory card or a charger but it actually works.
Free. I received this Charge as a replacement for my Fassy.
DirgeExtinction said:
Free. I received this Charge as a replacement for my Fassy.
Click to expand...
Click to collapse
same here... I missed out on a job opportunity because of that damn missed call problem on the Fascinate so I took the option to switch out
blazing through on my 4G Droid Charge
Paid about $250 once all said and done. ($200 for Droid X2 when signed contract, paid 500 for Charge on eBay, and sold X2 for $450) Was cheaper than taking the X2 back, paying the restocking, and then paying 300 for the Charge.
DirgeExtinction said:
Free. I received this Charge as a replacement for my Fassy.
Click to expand...
Click to collapse
I never had a Fascinate(stuck with my enV Touch for the full 2 years, lord I hated that phone), how exactly would you replace it? Do you just mail your phone in to Sammy and they send you a Charge? Not sure how that would work.
blarrick said:
I never had a Fascinate(stuck with my enV Touch for the full 2 years, lord I hated that phone), how exactly would you replace it? Do you just mail your phone in to Sammy and they send you a Charge? Not sure how that would work.
Click to expand...
Click to collapse
No there were major hardware/software issues with the Fascinate like missed calls/voicemails with no notification, horrible GPS, spotty reception and the like that weren't being fixed or at least there was no ETA on a fix or update... I guess the uproar from the Fascinate community made VZ adopt a temporary policy to trade in the Fascinate for a 'similar' different phone, choices being the Inc2, DX2, and Charge
anoninja118 said:
No there were major hardware/software issues with the Fascinate like missed calls/voicemails with no notification, horrible GPS, spotty reception and the like that weren't being fixed or at least there was no ETA on a fix or update... I guess the uproar from the Fascinate community made VZ adopt a temporary policy to trade in the Fascinate for a 'similar' different phone, choices being the Inc2, DX2, and Charge
Click to expand...
Click to collapse
They stopped that after a recent OTA "fixed" all the issues. My friend says her Fassy still sucks though.
Sent from my Droid Charge running GummyCharged 2.0
I went the free route too...even better, but I had only picked my Fascinate up in May - for free at Best Buy!
Steve in CT
Sent from my SCH-I510 using Tapatalk
bespinct said:
I went the free route too...even better, but I had only picked my Fascinate up in May - for free at Best Buy!
Steve in CT
Sent from my SCH-I510 using Tapatalk
Click to expand...
Click to collapse
Now that's how you play the system LOL
DirgeExtinction said:
Free. I received this Charge as a replacement for my Fassy.
Click to expand...
Click to collapse
This.
Sent from my Droid Charge using Tapatalk
Paid $50 for my fassy, got the charge free.
I did the fassy switch to so free
Sent from my SCH-I510 using xda premium
About $180. Does Costco give you a return credit for what you paid at the time, or what it's worth currently?
Truth be told, I didn't really want the charge... But I wanted the unlimited plan and I didn't like any of the other 4G phones. They said at Costco that it was no problem because they return phones for up to 90 days and something better should be out by then. I only have about one month left before the return period is over... And nothing is out -_-;
vash1053 said:
About $180. Does Costco give you a return credit for what you paid at the time, or what it's worth currently?
Truth be told, I didn't really want the charge... But I wanted the unlimited plan and I didn't like any of the other 4G phones. They said at Costco that it was no problem because they return phones for up to 90 days and something better should be out by then. I only have about one month left before the return period is over... And nothing is out -_-;
Click to expand...
Click to collapse
Bionic is expected to come out in about 2 weeks. Aside from the Prime that's the best it's gonna get. Thing is, it's a Motorola phone so chances are it's going to have a locked bootloader meaning development isn't going to be great.
DirgeExtinction said:
Free. I received this Charge as a replacement for my Fassy.
Click to expand...
Click to collapse
Me too. I am on call almost everynight. So when I was offered the charge as a replacement, I jumpped on it. I love this phone.
Sent from my SCH-I510 using Tapatalk
blarrick said:
Bionic is expected to come out in about 2 weeks. Aside from the Prime that's the best it's gonna get. Thing is, it's a Motorola phone so chances are it's going to have a locked bootloader meaning development isn't going to be great.
Click to expand...
Click to collapse
If it has one of those pentile screens, I'm not going to touch it with a 20 foot pole. And I'll be SOL for returning the phone by the time the prime comes out.
INFUSE no longer carried by ATT - shortest duration on record. IMHO still the best phone in active use (after 4000 mah battery upgrade, 2.3 upgrade etc)
Wow I hope this isn't true
Sent from my SAMSUNG-SGH-I997 using XDA App
I don't see why they would just drop a phone. How about a link for proof...
Umm....
I was at the store today and it was still being sold, and their website still sells the Infuse.
As long as the Captivate is sold, the Infuse will be sold for sure.
http://www.wireless.att.com/cell-ph...vice=Samsung+Infuse+(TM)+4G*&q_sku=sku5190290
It is still for sale right now.
I don't know what makes you think they stopped carrying it. There is another thread that provides evidence that the Infuse is their best selling android phone.
Sent from my SGH-I997 using xda premium
i was like dam not even then HTC Status.
still being sold no word if its being dropped OP's topic needs changed
( i work part time at a att store and we have not seen anything on this)
When I went in yesterday my local store no longer had the Infuse. No display so I asked and he said they didn't have any and didn't believe they were getting any more.
With a ton of newer phones coming out it wouldn't surprise me if they took down the display.
They're just making room for the new phones. They will probably put a gutted shell on the wall of shame ($99 and under). It is sad that I'm already looking to upgrade to the Skyrocket less than 6 months after buying the Infuse, but it's become painfully obvious that AT&T blew their load on the Infuse's face and didn't call the next day. It's already outdated and they are in no longer rushing to get GB out. Which also means ICS will never happen. The Skyrocket will drop from $249 to $149 in a month or two. Woo hoo...afternoon delight!
It's history, removed from shelves throughout SE and other heavy markets. Excess stock went to distribution. As soon as refurbished stock is exhausted website avail will follow. If you want proof, wait a few days and call your contact at your fav att store.
Look, we've still got the best phone produced. It had to be pushed aside eventually - Samsung alone will introduce about 10 new phones before eoy
"call the cops and force change the topic? " lol. you libs are a hoot
===
What does "libs" have to do with anything?
Troll is trolling.
Sent from my not-an-iPod
I guess this would kill all of "GB by the end year" talk? Dunno, never had a phone that wasn't being sold anymore.
Sent from my SAMSUNG-SGH-I997 using XDA App
yea, but it's a surprisingly easy phone to flash. you'll need clockwork, a root file mgr, a few files and you're off. putting all that stuff together for the first time may prove laborious, but then it goes okay. I'd suggest Serindipity
I got the latest leak on here now. Just saying that would likely put the nail in the development coffin if no official GB.
Sent from my SAMSUNG-SGH-I997 using XDA App
rxnelson said:
I got the latest leak on here now. Just saying that would likely put the nail in the development coffin if no official GB.
Sent from my SAMSUNG-SGH-I997 using XDA App
Click to expand...
Click to collapse
True... but why would there be a growing number of leaks if no official gb? They wouldn't waste time on it and release leaks to just never release a final.
Sent from my Samsung Infuse
Maybe two different players. Samsung is developing roms and in the meantime att decides to stop carrying. Purely speculation. I don't think they have a captivate on our store shelves but I think it is still online as well?
What people don't get is these could be authorized retailers. They're just stores that have permission to sell phones under the Att logo. If it doesn't sell well for them, goodbye. I worked at one for months.
Sent from my SAMSUNG-SGH-I997 using xda premium
Kevinr678 said:
What people don't get is these could be authorized retailers. They're just stores that have permission to sell phones under the Att logo. If it doesn't sell well for them, goodbye. I worked at one for months.
Sent from my SAMSUNG-SGH-I997 using xda premium
Click to expand...
Click to collapse
I would guess a lot of people (on XDA, especially) understand the difference between a corporate store and an authorized retailer, but I tend to give people the benefit of the doubt.
Kevinr678 said:
What people don't get is these could be authorized retailers. They're just stores that have permission to sell phones under the Att logo. If it doesn't sell well for them, goodbye. I worked at one for months.
Sent from my SAMSUNG-SGH-I997 using xda premium
Click to expand...
Click to collapse
That could be true. However, att stores will not replenish stock, and when the refurbs are gone from the att web store that's it.
Once again Verizon pulls another dousche bag move... As I posted earlier in a thread; I spoke to a Verizon representative about the infamous popping and squealing noise occurring during my phone calls... he spoke to me for approximately 2 minutes, diagnosed the problem as a speaker/ hardware issue, confirmed my shipping address and told me that they were replacing my Droid charge with the Samsung galaxy nexus. I might add that I upgraded my shipping to overnight as soon as he told me this, lol. Anyways... around 9:00 pm this evening I received a call from a different Verizon Rep. Saying that there was a misunderstanding with the warranty exchange and that they would be sending a refurbished Droid charge my way... wtf!!! Lol.. I do looooove my charge but I was so excited that I almost had a nexus... [email protected]#.... sh*%... pi$$... bal$#... Verizon never ceases to amaze me... hahahhaha
Sent from my SCH-I510 using XDA
stebomurkn420 said:
Once again Verizon pulls another dousche bag move... As I posted earlier in a thread; I spoke to a Verizon representative about the infamous popping and squealing noise occurring during my phone calls... he spoke to me for approximately 2 minutes, diagnosed the problem as a speaker/ hardware issue, confirmed my shipping address and told me that they were replacing my Droid charge with the Samsung galaxy nexus. I might add that I upgraded my shipping to overnight as soon as he told me this, lol. Anyways... around 9:00 pm this evening I received a call from a different Verizon Rep. Saying that there was a misunderstanding with the warranty exchange and that they would be sending a refurbished Droid charge my way... wtf!!! Lol.. I do looooove my charge but I was so excited that I almost had a nexus... [email protected]#.... sh*%... pi$$... bal$#... Verizon never ceases to amaze me... hahahhaha
Sent from my SCH-I510 using XDA
Click to expand...
Click to collapse
Call back and demand a nexus ask to speak to the manager that is deception
Sent from my Galaxy Nexus using xda premium
ztkryan said:
Call back and demand a nexus ask to speak to the manager that is deception
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Indeed....! I will be calling in the morning for further explanation from a manager...
Sent from my SCH-I510 using XDA
That's some BS, I would definitely get in touch with a manager and not get off the phone till you get the nexus.
Sent from my Galaxy Nexus using xda premium
Chaotic Peace said:
That's some BS, I would definitely get in touch with a manager and not get off the phone till you get the nexus.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Yeah keep pushing it. I love my replacement nexus.....fyi battery life is horrible!
Sent from my Galaxy Nexus using XDA
You might not get a nexus but you can talk them into a Rezound. Way better IMO
I called into VZW last night trying to get a Nexus replacement myself. I've dealt with the squealing/chirping/popping for months now. It hasn't been a big problem, since I mainly use bluetooth, where it hadn't been happening. Well, lately it's starting to happen via bluetooth also. So that (and the phone constantly thinking it's in a car dock) put me at the end of my rope.
Call in, get the rep, talk for a bit... get offered a warranty replacement Charge. I continue to complain, citing the many stories offered here and on other sites about people getting 5, 6, or more replacement Charges with the same problem. I'm offered an LG Spectrum. They wouldn't budge, saying they were doing me a favor, since they don't offer different models until after the second replacement. "Luckily", my SIM card replacement apparently counts as my first. So, I'm now waiting for my "new" Charge, which should arrive Friday. Once I get that all set up, I guess I'll give it a few days for the inevitable screeching to happen, and then be back on the phone with Verizon.
I don't understand why they would offer me a Spectrum (faster stock CPU, better camera, etc), but not a Nexus. Really, the only pluses (on paper) for the Nexus are a better screen and better software.
What's the best way to get a replacement? Is there a special department or is it just customer service?
Just got off the phone with Tier 2 support. Sending me a free replacement Nexus but I did have to pay $45 for the back and battery, but not a bad replacement for the Charge. Plan on going with the GSIII in March when I am due for an update. I will miss the Charge, it was a great phone, but look forward to not hearing the annoying popping and cracking sounds while on phone calls.
Last night I went through the repair/tech center for the screech/pop on voice phone calls (then found this thread and a few others).
VZW is shipping a refurb D. Charge, which I should have tomorrow. Can't say I'm excited to be getting refurb hardware, but I do understand VZW's need to operate a business, and handing out inventory that they can easily sell for top dollar (i.e. Nexus) is understandable. As opposed to providing refurb hardware, which is what the warranty covers.
I will state, that I won't go 10 months enduring issue swith an EOL phone like I just did, so here's to hoping the refurb works properly, or I'll be on the horn quickly this time.
wpgibson said:
I will state, that I won't go 10 months enduring issue swith an EOL phone like I just did, so here's to hoping the refurb works properly, or I'll be on the horn quickly this time.
Click to expand...
Click to collapse
I'm in the same boat. I got in a short Twitter discussion with VZWSupport this morning (apparently they scraped one of my tweets where I mentioned VZW). They're "confident" that the replacement will fix my problem. After the stories I've read here (and androidforums.com, droidcharge.net, etc, etc), I'm not as confident as they are.
wpgibson said:
Last night I went through the repair/tech center for the screech/pop on voice phone calls (then found this thread and a few others).
VZW is shipping a refurb D. Charge, which I should have tomorrow. Can't say I'm excited to be getting refurb hardware, but I do understand VZW's need to operate a business, and handing out inventory that they can easily sell for top dollar (i.e. Nexus) is understandable. As opposed to providing refurb hardware, which is what the warranty covers.
I will state, that I won't go 10 months enduring issue swith an EOL phone like I just did, so here's to hoping the refurb works properly, or I'll be on the horn quickly this time.
Click to expand...
Click to collapse
You need to tell them that you want to speak to Tier 2. Then say it is a known software issue and not a hardware issue as the last FP1 firmware should have resolved the issue. Then tell them you do not want a refurb and if you do get one and it has the same issue, you will have a very angry customer on your hands. Don't be an ass though, but be firm. That is what I did when I called them. They also got Samsung on the line who was not aware of any issues with the Charge. Go figure....
So i called Verizon back last night after work, i spoke with a different manager from a different branch ( previous branch was greenville, SC ) i explained the whole story of what was happening and that i was not impressed with the way my warranty exchange went through... He then politely apologized for my inconvenience but told me since my refurbished charge is on its way that there is nothing he could do unless i get the phone and Im having similar issues again... Well i let him know how pissed i was.. Then hung up on him.. Lol. Needless to say, ill be calling them the day i get my refurbished charge to get another phone, idc if i have the issue or not, Im bound and determined for that nexus.. Hahahah
Sent from my SCH-I510 using XDA
They diagnosed my popping / squealing problem as a hardware issue as i stated in an earlier post. Got my refurbished charge in the mail to find out they sent me the same hardware version... Lol. First call i made squealed to the point that my sister hung up on me.. Lol.. Called Verizon and they have started a service tag, diagnosing the problem as a network issue now. Every call that squeals i have to dial ### after it so they can monitor the calls so that there engineers can "tweak" the network... Haha... ****ing jerk offs... Just give me a new phone already"!!!!!!!!!
Sent from my SCH-I510 using XDA
Epic.....
Sent from my SCH-I510 using XDA
stebomurkn420 said:
They diagnosed my popping / squealing problem as a hardware issue as i stated in an earlier post. Got my refurbished charge in the mail to find out they sent me the same hardware version... Lol. First call i made squealed to the point that my sister hung up on me.. Lol.. Called Verizon and they have started a service tag, diagnosing the problem as a network issue now. Every call that squeals i have to dial ### after it so they can monitor the calls so that there engineers can "tweak" the network... Haha... ****ing jerk offs... Just give me a new phone already"!!!!!!!!!
Sent from my SCH-I510 using XDA
Click to expand...
Click to collapse
Tell them that's not acceptable you need a phone that works the network not working is not your problem
Sent from my Galaxy Nexus using xda premium
ztkryan said:
Tell them that's not acceptable you need a phone that works the network not working is not your problem
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Do you think i should wait for them to find out its not the network, or should i call and complain immediately...?
Sent from my SCH-I510 using XDA
stebomurkn420 said:
Do you think i should wait for them to find out its not the network, or should i call and complain immediately...?
Sent from my SCH-I510 using XDA
Click to expand...
Click to collapse
Immediately if it's a network problem tell them your not paying for their service to be a Guinea pig demand a phone that makes calls without issue
Sent from my Galaxy Nexus using xda premium
ztkryan said:
Immediately if it's a network problem tell them your not paying for their service to be a Guinea pig demand a phone that makes calls without issue
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Ill be calling first thing in the morning... As it is 1 in the morning... Lol.. That's what i feel like... A guinea pig, ### kiss my a$$... the bad part is that i have two droid charges on my plan, i have to convince them too replace both.. Haha
Sent from my SCH-I510 using XDA
stebomurkn420 said:
Needless to say, ill be calling them the day i get my refurbished charge to get another phone, idc if i have the issue or not, Im bound and determined for that nexus.. Hahahah
Sent from my SCH-I510 using XDA
Click to expand...
Click to collapse
People are *****ing about the Nexus too (screen scratches easily, poor battery life, spotty/fluctuating signal, etc). Why are you so determined to get that phone?
Hello, all.
I've recently broken my g2x beyond repair--physically that is. I've been using my girlfriend's g2x and before I contact t-mobile for a replacement (I have premium handset protection plan) I wondered if anyone had recently tried to replace their phone using the same method?
Two questions follow:
Was your phone replaced with another g2x, or a phone similar to it?
Was there an option to pay the difference for a phone upgrade?
If you go through Assurion, you need to call them and ask for a different model. We filed a claim online and got another G2x.
If you're going through T-Mobile, you have to get three replacements in six months before they'll offer a different model
Sent from my LG-P999 using xda premium
I can confirm this mine broke a few months ago and online all they offered was g2x so I called and asked and they offered me a HTC oneS came brand new in box with new micro sim and I am loving it very stable.
beccadevin said:
I can confirm this mine broke a few months ago and online all they offered was g2x so I called and asked and they offered me a HTC oneS came brand new in box with new micro sim and I am loving it very stable.
Click to expand...
Click to collapse
Is that through the insurance or through the warranty replacement from t mobile?
Sent from my LG-P999 using xda app-developers app
Through assurion insurance had to pay the 130$ premium but well worth it to get away from the g2x.
Sent from my HTC VLE_U using xda app-developers app
Had anybody done the warranty replacement recently....the last time I did it they offered me the sidekick..total piece of crap. Just wondering if the options are different now.
Sent from my LG-P999 using xda app-developers app
batcheze said:
Had anybody done the warranty replacement recently....the last time I did it they offered me the sidekick..total piece of crap. Just wondering if the options are different now.
Sent from my LG-P999 using xda app-developers app
Click to expand...
Click to collapse
Read the thread Already answered
Sent from my HTC VLE_U using xda app-developers app
beccadevin said:
Read the thread Already answered
Sent from my HTC VLE_U using xda app-developers app
Click to expand...
Click to collapse
Actually it wasn't...the thread has been talking about the insurance replacement not about the T-Mobile warranty exchange program...they are two completely different things.
Sent from my LG-P999 using xda app-developers app
I called asurion and filed a claim today.
They said they could only send out a different phone if the same model phone is not available; I didn't want to push the issue since I'd be getting a new phone anyway.
the deductible was $130
Didn't want to create a new thread so I'll post here. My G2X recently started sensing the headphones even when non are plugged in which doesn't allow me to call without using the speaker. I went to a T-Mobile store and the representative there, after checking if my phone has been rooted off-course, said that for $5 I will get a replacement in 2 days which is a "much better" phone. What I got in the mail is a G2, which is a) 6 months older b) has a smaller screen c) has a single core processor d) has a slower wireless modem - I can go on and on, but the point is it's not an equivalent phone. This was the first problem I had with my G2X in 1 year and 9 months of owning it, so by all means replace it with another one or something that is better. I am going back to t-mob today, but I am not holding my breath. I'll keep people posted on the results of my expedition. Any insight into this matter is greatly appreciated.
Keep is posted, interested in seeing what they do for you....of anything at all
-custom sig.
OefArmy2005 said:
I am going back to t-mob today, but I am not holding my breath. I'll keep people posted on the results of my expedition. Any insight into this matter is greatly appreciated.
Click to expand...
Click to collapse
maybe treat it as an honest mistake on their part at first. I'd be surprised if they stuck with the verdict that you deserve a G2. You didn't tell us what replacement plan you had or what warranty you were using to get it fixed. Also, usually the headphone issue can be fixed with compressed air or a straw brush or q-tip dipped in alcohol to clean off the contacts, which can register a headset when nothing is in there.
tell them you want your G2X back if nothing else. It's probably worth more with the headset issue than the G2 new.
thehumble1 said:
maybe treat it as an honest mistake on their part at first. I'd be surprised if they stuck with the verdict that you deserve a G2. You didn't tell us what replacement plan you had or what warranty you were using to get it fixed. Also, usually the headphone issue can be fixed with compressed air or a straw brush or q-tip dipped in alcohol to clean off the contacts, which can register a headset when nothing is in there.
tell them you want your G2X back if nothing else. It's probably worth more with the headset issue than the G2 new.
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Didn't get a chance to stop by yesterday, so we'll see what they say today. I am an electrical engineer so I can easily fix this issue, I just think if I pay $7.99(premium handset protection) I should be able to use it - especially since my wife and I have paid it for 2 phones for almost 2 years. I came straight to the store and the T- Mobile representative filed the claim for me - so since it was only $5 shipping I assume the replacement is direct from T-Mobile.
Well, as expected, the T-Mobile rap agreed that the G2 is inferior, called customer service to see what they can do and and they said - "too bad-so sad." After that, he said that the only thing he can recommend is calling customer loyalty(I'll try it but I am not holding my breath). So the bottom line is, T-Mobile stole $400 of my money over 2 years for 2 phones since the protection plan did absolutely nothing for me even when my device broke. I am sending the G2 back and that's that. TMobile offers the cheapest service, especially if I have 3 lines with unlimited data and a 10% discount I can get through work, so I really doubt I'll switch to something else.
Sorry to hear this man
-custom sig.
Pain-N-Panic said:
Sorry to hear this man
-custom sig.
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Well, finally after 2 visits to the T-mobile store and contacting customer loyalty department twice - the first time I was promised I will get a replacement G2X - and the order was never filed - I got a nice shiny refurbished LG L9. It's not the greatest phone, but it sure as heck beats the G2 and is definitely better then the G2X. Not sure why this was so hard to do in the first place?
Glad you got a new rig man!!
My wife's S3 was run over. She called to file a claim and was told they are out of stock and that it could be 5-7 days before they have something to send her. They also said they could not offer a different phone, because nothing was shown in their system as a comparable replacement. So for now, she's stuck with nothing.
This seems pretty terrible. Is this typical? I'm definitely going to be looking for an alternative insurance option when this is done.
thats unacceptable.
id demabd something else.
you pay for a service, it should be executed properly
ddurandSGS3 said:
thats unacceptable.
id demabd something else.
you pay for a service, it should be executed properly
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I agree!
The only other warranty I know of is Squaretrade. Maybe you could check them out??
This might be a good opportunity to get that note 2
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Fwiw I tried calling Verizon just to see if they'd do anything to help the situation. My reasoning being that they sold me and bill me for the plan, so they should make it right. They basically took no responsibility.
They are joshin you..asurion will give you a note 2 if they have no s3..just yell at them saying it unacceptable and if asurion doesn't budge you need to get on the phone with Verizon asap and talk to a manager
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jager420 said:
They are joshin you..asurion will give you a note 2 if they have no s3..just yell at them saying it unacceptable and if asurion doesn't budge you need to get on the phone with Verizon asap and talk to a manager
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Just to add, I was talking to the Verizon manager in the call I reference above, and that manager refused to give me the name of their direct supervisor after basically telling me there was nothing that could be done on their end (except credit the account for days of service during which I'm waiting for the new phone). I am on hold with Asurion right now with a supervisor, but still being told nothing they can do to fix the situation.
Update: Asurion supervisor unable to help. Told them I'd be cancelling insurance on all 3 lines when this is resolved, posting about it on XDA, and submitting complaint to the BBB. Being transferred to the...CEO?
Definitely unacceptable, they are legally bind to replace you with an exact phone or comparable phone and note 2 is the only comparable phone to S3 unless they already have the s4, which I doubt.
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Well they never mentioned the Note 2, just kept saying no S3 in stock and that there was nothing else comparable available as an option either. After that last transfer to the corporate office or something, I was again told the same thing but also offered the option to buy the S3 at a corporate Verizon store and get reimbursed minus deductible. So I took that offer and ultimately happy with that solution, but definitely not happy with the runaround and hassle.
netter123 said:
Well they never mentioned the Note 2, just kept saying no S3 in stock and that there was nothing else comparable available as an option either. After that last transfer to the corporate office or something, I was again told the same thing but also offered the option to buy the S3 at a corporate Verizon store and get reimbursed minus deductible. So I took that offer and ultimately happy with that solution, but definitely not happy with the runaround and hassle.
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After that return and exchange for the note 2.Verizon has a 14day return policy. S3 is not worth having
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SilentO said:
After that return and exchange for the note 2.Verizon has a 14day return policy. S3 is not worth having
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There is nothing wrong with the s3. I don't know where you get the "not worth having part"
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For me, this is anything but typical. After this past weekend, I've filed four claims with them in the 3 years I've been their customer. Only once have they not had my device in stock, and the rep immediately suggested a comparable replacement. I know they don't always get the best reputation. However, I always get my claim filed fast with no hassle and the device always arrives very quickly.
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
TokedUp said:
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
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I thought about just reporting it missing, but phone was smashed enough that nothing was really usable. I also thought the deductible was the same regardless of damaged vs lost/stolen. At least that what it shows for me when I look up the deductible...
TokedUp said:
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
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How much does it cost to "lose" out of curiousity
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cell128 said:
There is nothing wrong with the s3. I don't know where you get the "not worth having part"
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This. The s3 is the best phone out in my opinion, unless of course you want to go bigger. Then you would shoot for the note 2
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Claim
TokedUp said:
Me and my GF both got replacement phones before the holidays. She broke hers and I cracked my screen. For both I told Asurion we lost them, cheaper fee and got phones the next day. Got to keep the extra parts too (batt door, batt). I would never tell them I broke the phone, they want the broken one back and its more expensive. Just pull the Sim and tell them u lost it. I use my old phone with the broken screen as a music player, and for WiFi. Screen still works its just cracked bad.
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Did you file a claim online? Did they ask for any documentation or anything?
I ditched all insurance for both my wife and myself. I found that for $7/month and a deductible of $50-$100 I was way better off fixing the phone myself and dealing with it that way. Every experience I had with asurion when I did have them was a headache and the refurbished phones they replaced my phone with were always defective and needing another replacement. Replacement digitizer on my wife's Bionic was $30 with about 30 minutes of labor. Nothing compared to >$200 cost that would have come from asurion's "help".
The claims I've had with Asurion have usually been handled well. Even had an old droid incredible replaced with an incredible 2.
I had a claim on my sgs3 5 days after the release date because I dropped it snd the screen shattered. It was so new they had to send me a new one. Took 3 weeks!!!! I actually went and bought a new screen for it and had it working before I got my replacement.
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