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AT&T reps get their info from phone arena

So yesterday i was talking to a AT&T rep, and i had asked some questions about the phone and she was reading exactly everything from phone arena. word by word, i even brought up the Atrix just to confirm my theory. yep.

Not true! I get my info from here
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Haha. In positive she was reading everything from phone arena lol
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Transformer27 said:
So yesterday i was talking to a AT&T rep, and i had asked some questions about the phone and she was reading exactly everything from phone arena. word by word, i even brought up the Atrix just to confirm my theory. yep.
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definitely not what ALL the reps do. I do all my research when i find out we are releasing a device. Not that its a bad thing that she got her info from there anyways.

As an Att rep, you shouldnt throw us all under a blanket because of one rep you talked to. Phone arena not an inaccurate source anyway. Just not my first choice.
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Rldowney said:
As an Att rep, you shouldnt throw us all under a blanket because of one rep you talked to. Phone arena not an inaccurate source anyway. Just not my first choice.
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Well in just saying. Like don't you all have the specs of the phone on your own system? Seems kinda weird that they use different sources.
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when i ask questions about new phones they often say "let me check" and they google it! so yes your theory may be true

Dani897 said:
when i ask questions about new phones they often say "let me check" and they google it! so yes your theory may be true
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Yes this what I'm trying to say. Its not a bad thing. Just weird that some of them are not informed about a recently realeased device. Like for example when she asked what phone I had she's asked if it was a new phone.
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Transformer27 said:
Yes this what I'm trying to say. Its not a bad thing. Just weird that some of them are not informed about a recently realeased device. Like for example when she asked what phone I had she's asked if it was a new phone.
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What can I say not all AT&T reps are created equal. ;-)
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AllTheWay said:
What can I say not all AT&T reps are created equal. ;-)
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Ha yeah true that.
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We get our info from whatever basis we can. I don't take offense to this because it's partly true. Any of you other AT&T reps (like myself) know that within our company you have the "haves" and "have-nots"...personally, if you're on XDA you're a "HAVE." You are intelligent enough to read and translate what half the stuff on this site means. Think about your counterparts in your stores/locations. We all have that handful that knows bullmoose about these devices. The "Pantechs" of the company, lol. We know how to browse the web to find what we need as AT&T doesn't necessarily give us the FULL specs on phones-just what they want us to push to our customers. So, just know going in that you have a grab bag of reps with different knowledge bases and strengths on these subjects...be prepared...

Stores don't hire knowledgeable people.
Walk into any Best Buy, GameStop, etc. None of them know what they're talking about.

MikeyMike01 said:
Stores don't hire knowledgeable people.
Walk into any Best Buy, GameStop, etc. None of them know what they're talking about.
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haha yeah, when i got my atrix at best buy,
me: by any chance do you know what are my download speeds?
Sales person: 4G speeds.
me: ... thanks...

I ask reps questions to see what they know....always been let down lol not sure why they work there if they don't have a clue.

i have to say that it is better than the sprint reps i have dealt with. i was checking out the epic for a girlfriend that liked my phone and was on sprint and i didnt like the contacts, launcher, and mms apps compared to other sgs phones. the dumb biatch kept repeating that it was the best phone on the market, and im like i know i have an sgs, it's right here and att had it before you had this. and she kept trying to tell me how the epic was so great, i kept finding reasons tw3 apps were better than tw 2.5 apps and asked about call forwarding so it can use google voice as voice mail, told her it was free on att and i didnt want surcharges for call forwarding. she tried to sell me there transcription service which is also a pay service. i gave up and walked out. it wasnt that she was trying to show knowledge, it was that she had a nasty tone of voice and discredited everything i said with the comment "this is the best phone on the market" and showed me no respect. it was clear she was just regurgitating stuff fed to her because we couldn't have a discussion. my att reps like talking to me because they usually learn something.

Dani897 said:
i have to say that it is better than the sprint reps i have dealt with. i was checking out the epic for a girlfriend that liked my phone and was on sprint and i didnt like the contacts, launcher, and mms apps compared to other sgs phones. the dumb biatch kept repeating that it was the best phone on the market, and im like i know i have an sgs, it's right here and att had it before you had this. and she kept trying to tell me how the epic was so great, i kept finding reasons tw3 apps were better than tw 2.5 apps and asked about call forwarding so it can use google voice as voice mail, told her it was free on att and i didnt want surcharges for call forwarding. she tried to sell me there transcription service which is also a pay service. i gave up and walked out. it wasnt that she was trying to show knowledge, it was that she had a nasty tone of voice and discredited everything i said with the comment "this is the best phone on the market" and showed me no respect. it was clear she was just regurgitating stuff fed to her because we couldn't have a discussion. my att reps like talking to me because they usually learn something.
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I would die for a store full of "you's' bro....65% of my customers are pure retards. It's the blind leading the blind! Hahahahaha!
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idk man, but if i had my own corporation i would have everyone tip top shape regarding new devices and stuff.
"alright listen up @$%#%#[email protected]$$%# get your sh*t straight as we are having a quiz over the Infuse this friday. you dont pass you dont work here."
LOL

bullet358 said:
I would die for a store full of "you's' bro....65% of my customers are pure retards. It's the blind leading the blind! Hahahahaha!
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Hi I would like to buy an iphone 4g.
okay sure, anything specific that draws you to an iphone?
yes. it has 4g and apps.
-_-

^^^^^^^^^^
LMFAO!

yeah i do see people go into the att store and ask for an iphone. not "hey im interested in a smartphone and would like to know what's out there" just "i want to get an iphone, how much is it" i just smile and think their loss.
atleast i can get insureance on my infuse and the price scales over time. the iphone is still $300 for a 32gig version. a captivate or inspire is down to $50-$100 and the infuse as a new release is $200 but is sure to go down with the release of the attain.

[Q] Anyone know where to file complaint against At&T?

Before there was a website: http://www.corp.att.com/contact/forms/inquiries.html
where you could file complaints, but for some reason it doesn't work anymore. Anyone know what the new site is? Or did At&T wuss out and not let customers complain anymore?

demonwind said:
Before there was a website: http://www.corp.att.com/contact/forms/inquiries.html
where you could file complaints, but for some reason it doesn't work anymore. Anyone know what the new site is? Or did At&T wuss out and not let customers complain anymore?
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You can complain all you want just not to them
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Bump. Again, there was a website where you could do this but it's probably just moved.

What's your complaint? If it's something to do with fixing a bill or something then just call customer support.. if it's something like you just want to complain you can call customer support.
Both options have a pretty decent chance of you being hung up on a couple times, though.

Why not just keep it to yourself?
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demonwind said:
Before there was a website: http://www.corp.att.com/contact/forms/inquiries.html
where you could file complaints, but for some reason it doesn't work anymore. Anyone know what the new site is? Or did At&T wuss out and not let customers complain anymore?
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Better to file with the government regulator of AT&T, they will pay more attention:
http://esupport.fcc.gov/complaints.htm
Then also file with your state's Attorney General.
google [your state name] attorney general consumer complaint

Truewon said:
Why not just keep it to yourself?
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Why are you even here?

capite said:
Better to file with the government regulator of AT&T, they will pay more attention:
http://esupport.fcc.gov/complaints.htm
Then also file with your state's Attorney General.
google [your state name] attorney general consumer complaint
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I have had good luck with the FCC in the past.

kwoodyusa said:
I have had good luck with the FCC in the past.
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I filed a complaint due to throttling ( i hadnt even reached 2 gbs) in Las Vegas.
I filed a complaint with the FCC and the Better business Bureau. I git a reply from AT&T corporate but when I tried to call back (and left 2 msgs) i got no one.
The AT&T lady even had the nerve to say in the VM that if i switched to a 2gb plan from unlimited I wouldnt have to worry about throttling

Try the AT&T forum. There is an AT&T manager/forum moderator there that will listen or help you with your grievances.

LOL
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U.S. Best Buy preorders official preorder 5/6/12 EVO 4gLTE

U.S. Best Buy date 5/6/12 just announced today for preorder. Looks like the handy gift card method again.
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Can you post the pre order link please.....

I can't begin to imagine why anybody would want to order from Best Buy.

knoxploration said:
I can't begin to imagine why anybody would want to order from Best Buy.
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Instant rebates mostly and Sprint stores usually won't give as good a deal for accessories.
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MikeC84 said:
Can you post the pre order link please.....
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http://www.bestbuy.com/site/Mobile-...050010.c?id=pcmcat270200050010&ref=126&loc=06
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They say reserve only in store

orb3000 said:
They say reserve only in store
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Yep just call mobile department and set it up.
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knoxploration said:
I can't begin to imagine why anybody would want to order from Best Buy.
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I had no problem with them when I pre-ordered my Evo 4G, picked it up on launch day with no fuss. I'm not a fan of BB in general, but the instant rebate and the early pre-order date won me over the first time. Why not again? Plus, if they're still offering the $50 trade-in credit for my Evo 4G, that's a lot of reasons to walk through their doors.

Doent this concern the LTE version of the phone?
So it is the One-xl
Different forum for that.
So moving now

I'm going to move this thread as its not concerned with the HTC One XL. If the admins choose a combined solution, then we can move these back here at a later date. There are enough hardware and software differences that I believe this phone will have its own fora.

Better insurance
knoxploration said:
I can't begin to imagine why anybody would want to order from Best Buy.
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I like to order from bestbuy mobile because their insurance, although $2 more then Sprint, theres no copay if u ef up the phone. $100 copay through sprints insurion service. Also they have the buyback program which 22months from now, you sell it back and have enough for the next upgrade.Plus I get the upgrade through my number, they switch to my number right away. SPRINT makes u wait 30 days.

Exactly.
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I went to the link and it says to submit your email to be notified when it's available. So am I missing something? Cause if I can pre order today in store I may end up doing that. But sprint's site does say pre order and get it before others get a glimpse.

NSA Secretly Collecting Phone Records From Every Verizon Customer

Say It ain't so Verizon
What The ****
http://www.guardian.co.uk/world/interactive/2013/jun/06/verizon-telephone-data-court-order
http://www.guardian.co.uk/world/2013/jun/06/nsa-phone-records-verizon-court-order
http://gawker.com/nsa-secretly-collecting-phone-records-from-every-verizo-511561485

Wow...just. Wow
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Don't think for a second this is limited to VZW

SirVilhelm said:
Don't think for a second this is limited to VZW
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Exactly. AMERICA!

They've been doing this secretly for awhile.
clean Rom/xda powerd by zero-lemon & tweaked out Guided by the power of Zeus kernel!!

No big surprise here at all. I do wonder when do they have time to go through all of this information?
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The government sucks. Did y'all know the reason why walkie talkies are no more, is because they CANT trace those calls. I used to work at boost, all the drug dealers (not the normal street guy, but the guy from a mexican cartel) would buy cheap throw away phone since they killed walkie talkie. every week i would sell these guys a good 20 phones. Was mainly blackberries. I wonder why.
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you should assume that any electronic communications that you do, is not private.

Has anyone actually looked at their tos (terms of service) to see if this IS legitmately a breach of contract? I'm not surprised nor do I ultimately care that I'm being recorded...I figured as much but I have nothing to hide either. What DOES upset me is that we were not notified of such....Most states require that we must let the other party know if we are recording them...but then the government totally blows that off and just does it without our knowledge (even if we pretty much assumed they did)....and the whole lets sacrifice our privacy in order to offer better security for our country...uh no...I don't trust anyone but myself, wife and daughter for my security heh. Again....just curious as to if anyone has checked or knows of the actual legalities of this and if it IS indeed a breach of contract.
EI

Old news boys, take a look here. http://en.wikipedia.org/wiki/ECHELON

Ho hummm...... the NSA has been intercepting all our calls and processing the voice and data for many years now, so Verizon forking over a few bills and records doesn't mean a lot .
Its all covered by the Intelligence Oversight Act which says that congress has oversight and must be informed , so they are all complicit in this violation of our constitutional rights, so who you gonna call, the UN?

They'll certainly be bored with my records. I haven't used 50 minutes in two years. Data, on the other hand, is a different story

jdk2 said:
They'll certainly be bored with my records. I haven't used 50 minutes in two years. Data, on the other hand, is a different story
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Pretty much I talk to only a few people. Texting is pretty much the same. Data with me is pretty much it also
Sent from my ThunderBolt, soon to be S3

salas2324 said:
The government sucks. Did y'all know the reason why walkie talkies are no more, is because they CANT trace those calls. I used to work at boost, all the drug dealers (not the normal street guy, but the guy from a mexican cartel) would buy cheap throw away phone since they killed walkie talkie. every week i would sell these guys a good 20 phones. Was mainly blackberries. I wonder why.
Sent from my SCH-I535 using Tapatalk 4 Beta
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What am I reading? I can walk into any Radio Shack and buy a walkie talkie. I can also buy a HAM and many other two way radios.

SirVilhelm said:
What am I reading? I can walk into any Radio Shack and buy a walkie talkie. I can also buy a HAM and many other two way radios.
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i believe he was referring to the old nextel type things.

Ahhhh, ok

ShapesBlue said:
Pretty much I talk to only a few people. Texting is pretty much the same. Data with me is pretty much it also
Sent from my ThunderBolt, soon to be S3
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Same here.
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Excessiveidling said:
Has anyone actually looked at their tos (terms of service) to see if this IS legitmately a breach of contract? I'm not surprised nor do I ultimately care that I'm being recorded...I figured as much but I have nothing to hide either. What DOES upset me is that we were not notified of such....Most states require that we must let the other party know if we are recording them...but then the government totally blows that off and just does it without our knowledge (even if we pretty much assumed they did)....and the whole lets sacrifice our privacy in order to offer better security for our country...uh no...I don't trust anyone but myself, wife and daughter for my security heh. Again....just curious as to if anyone has checked or knows of the actual legalities of this and if it IS indeed a breach of contract.
EI
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Do you think people can get out of contract without have to pay early term fee because of this?
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rootofalldroid said:
Do you think people can get out of contract without have to pay early term fee because of this?
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Does seem to be a "materially adverse change" or at the very least, adverse.

The average person will forget about it anyway.

Unused phone credit??

Hi guys. This is not specific to the z3 i guess but just wanted to ask here as i can't ask Vodafone. Let me explain why. Basically Vodafone have somehow mistakenly added credit to my phone to the amount of €300. No idea why or how this happened but it's been over 24 hours and it's still on the phone so it appears to be legit. However, iam already receiving free texts and calls so i can't use the credit lol it also can't be used in the Google play store which is a shame. Does anyone know if it's possible to use phone credit to make purchases online? If possible then root access would be required i imagine?

If Vodafone have added it as a credit then it will go on to your bill, basically you'll get like 10 months free assuming your line rental is €30 a month.
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maverick1103 said:
If Vodafone have added it as a credit then it will go on to your bill, basically you'll get like 10 months free assuming your line rental is €30 a month.
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Iam pay as you go and signed up for free texts etc The only thing i get charged for is calls and i barely make any to significantly use up much credit! If i could use the credit for the app store it would be awesome but even better if it could be used to shop online as i have quiet alot on the phone but i highely doubt it possible to shop online with unused credit ha

Blaalad12 said:
Iam pay as you go and signed up for free texts etc The only thing i get charged for is calls and i barely make any to significantly use up much credit! If i could use the credit for the app store it would be awesome but even better if it could be used to shop online as i have quiet alot on the phone but i highely doubt it possible to shop online with unused credit ha
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In that case then I'm not sure. Ring Vodafone and ask for a refund, then you can do what you want!
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maverick1103 said:
In that case then I'm not sure. Ring Vodafone and ask for a refund, then you can do what you want!
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lol They applied the credit mistakenly! I dont think bringing it to theyre attention is a good idea lol They have applied the equivalent of $400 lol ......... Now you see why i wish i could spend it online? haha

Blaalad12 said:
lol They applied the credit mistakenly! I dont think bringing it to theyre attention is a good idea lol They have applied the equivalent of $400 lol ......... Now you see why i wish i could spend it online? haha
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Why not be honest and call them?
Sorry but if it's their mistake then you should let then know about it.
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